CN108389098B - Voice shopping method and system - Google Patents
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Abstract
The invention discloses a voice shopping method and a voice shopping system, and relates to the technical field of computers. The intelligent voice system faces the user, receives authentication information of the user on the shopping platform through the intelligent sound box APP, sends the authentication information to the shopping platform for authentication, and can realize that the user logs in the shopping platform on the intelligent sound box system after authentication. The intelligent voice system and the plurality of devices at the side of the shopping platform are matched with each other, so that the intelligent voice system and the shopping platform belonging to different service providers are combined and butted, different interfaces of the shopping platform can be called by intelligently identifying the operation of a user, and online voice shopping service is provided for the user.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a voice shopping method and a voice shopping system.
Background
The internet has been deepened in various human life fields over the last decade, people's life becomes more and more convenient under the influence of the internet, and especially in electronic commerce, people have gradually become accustomed to purchasing various goods and services through the internet.
The intelligent voice interaction is a new generation interaction mode based on voice input, and a feedback result can be obtained by speaking. Currently, with the rapid development of the internet of things and intellectualization, many intelligent voice devices or voice assistants appear in the market.
Based on the technical background, some attempts are made to realize shopping through voice at present, but most of the schemes are hardware interconnection and butt joint for achieving network connection, and mainly focus on shopping assistance mainly in an off-line supermarket. In order to meet different shopping requirements of various users, the intelligent access and convenient use of the e-commerce service on the intelligent voice system are realized, the requirement of simple and convenient shopping operation of the whole flow is met, and the online shopping experience of the users in an intelligent scene is improved, so that the system is very necessary.
Disclosure of Invention
The invention aims to solve the technical problems that: how to realize online voice shopping.
According to one aspect of the invention, a voice shopping method is provided, which comprises the following steps: the intelligent sound box APP receives an account and a password of a shopping platform input by a user, and the intelligent sound box APP sends the account and the password of the user on the shopping platform to the shopping platform; the shopping platform authenticates an account number and a password of a user on the shopping platform, and if the account number and the password are authenticated, authentication passing information is sent to the intelligent sound box server, wherein the authentication passing information comprises an authority opening identifier allowing the user to access the shopping platform through the intelligent sound box APP; the intelligent sound box server identifies and authenticates the information to generate a prompt tone for permission activation, sends the prompt tone for permission activation to the intelligent sound box for broadcasting, and simultaneously displays permission activation information through the intelligent sound box APP; the intelligent sound box receives shopping operation voice input by a user through the intelligent sound box APP and forwards the shopping operation voice to the intelligent sound box server; the intelligent sound box server converts the shopping operation voice into a text and sends the text to the voice cloud, and the text also carries an authority opening identifier; the voice cloud opens an identifier for the authentication authority of the shopping platform, semantic analysis is carried out on the text, and under the condition that the authentication is passed, a corresponding interface of the shopping platform is called according to the semantics of the text to transmit an operation instruction corresponding to the text; and the shopping platform executes corresponding operation according to the operation instruction to provide shopping service for the user.
According to another aspect of the present invention, there is provided a voice shopping system including: the intelligent sound box comprises an intelligent sound box application APP, an intelligent sound box server, a voice cloud and a shopping platform, wherein an interface is arranged between the intelligent sound box server and the voice cloud, and the voice cloud and the shopping platform are provided with various interfaces; the intelligent sound box APP is used for receiving an account and a password of the user on the shopping platform, sending the account and the password of the user on the shopping platform to the shopping platform, receiving a permission opening prompt instruction returned by the intelligent sound box server, and displaying corresponding prompt information to the user; the intelligent sound box server is used for receiving authentication passing information sent by the shopping platform, identifying the authentication passing information to generate an authority opening prompt instruction, sending the authority opening prompt instruction to the intelligent sound box APP and the intelligent sound box, receiving shopping operation voice input by a user and forwarded by the intelligent sound box, converting the shopping operation voice into a text and sending the text to the voice cloud, wherein the text also carries an authority opening identifier; the voice cloud is used for opening an identifier for the authentication authority of the shopping platform, performing semantic analysis on the text, and calling a corresponding interface of the shopping platform according to the semantic of the text to transmit an operation instruction corresponding to the text under the condition that the authentication is passed; the shopping platform is used for authenticating an account and a password of a user on the shopping platform, if the authentication is passed, authentication passing information is sent to the intelligent sound box server, a permission opening identification authentication request sent by the voice cloud is received, an authentication result is returned to the voice cloud, and under the condition that the authentication is passed, operation instructions sent by the voice cloud are received through different interfaces, and corresponding operation is executed according to the operation instructions to provide shopping service for the user; the intelligent sound box is used for receiving shopping operation voice input by a user through the intelligent sound box APP, forwarding the shopping operation voice to the intelligent sound box server, receiving prompt tones returned by the intelligent sound box server and generated according to authentication passing information, and sending the prompt tones with the permission opened to the user.
The intelligent voice system faces the user, receives authentication information of the user on the shopping platform through the intelligent sound box APP, sends the authentication information to the shopping platform for authentication, and can realize that the user logs in the shopping platform on the intelligent sound box system after authentication. According to the invention, through the mutual cooperation of the intelligent voice system and the plurality of devices on the side of the shopping platform, the combination of the intelligent voice system and the shopping platform is realized, so that the intelligent voice system and the shopping platform belonging to different service providers can be in butt joint, and different interfaces of the shopping platform can be called by intelligently identifying the operation of a user, so that an online voice shopping service is provided for the user, the user can realize shopping by inputting voice in an intelligent sound box, a more convenient shopping experience is provided for the user, and meanwhile, the workload of the shopping platform is reduced.
Other features of the present invention and advantages thereof will become apparent from the following detailed description of exemplary embodiments thereof, which proceeds with reference to the accompanying drawings.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a flow chart of a voice shopping method according to an embodiment of the present invention.
FIG. 2 is a flow chart of a voice shopping method according to another embodiment of the present invention.
FIG. 3 is a schematic diagram of a voice shopping system according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. The following description of at least one exemplary embodiment is merely illustrative in nature and is in no way intended to limit the invention, its application, or uses. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The invention provides a method for realizing online voice shopping, which is described in the following with reference to fig. 1.
FIG. 1 is a flow chart of an embodiment of a voice shopping method of the present invention. As shown in fig. 1, the method of this embodiment includes:
step S102, the intelligent sound box APP receives an account number and a password of the shopping platform input by a user.
The intelligent sound box APP is application software arranged on an intelligent terminal, and the intelligent terminal is a mobile phone or intelligent household equipment (such as an intelligent television). Smart speaker and smart speaker APP used jointly for the pronunciation of receiving user's input or send pronunciation to the user, smart speaker can set up independently also can integrate on intelligent terminal, and smart speaker server is smart speaker and smart speaker APP's backend server, is used for the information or the pronunciation conversion of user's input to the text, is responsible for interacting with shopping platform. Intelligence audio amplifier APP, intelligent audio amplifier and intelligent audio amplifier server constitute intelligent voice system, and intelligent voice system can belong to different service provider with shopping platform. To realize that a user accesses a shopping platform to shop through an intelligent voice system, the intelligent voice system is bound with the shopping platform.
And step S104, the intelligent sound box APP sends the account and the password of the user on the shopping platform to the shopping platform.
After the user opens the intelligent sound box APP, the user receives prompt voice and a login interface, the user can use the account and the password of the intelligent sound box server to log in at the moment, the account and the password of the shopping platform can also be used to log in, and accounts and passwords of other third parties can also be used to log in. If the user chooses to use shopping platform's account and password to log in, smart loudspeaker box APP will use the information transmission of shopping platform account and password to smart loudspeaker box server with the user, smart loudspeaker box server returns smart loudspeaker box APP with shopping platform's authentication interface, smart loudspeaker box APP receives user's account and password and passes through authentication interface direct transmission to shopping platform, carry out subsequent shopping platform's authentication process, user's account and password do not pass through smart loudspeaker box server, user information's safety has been guaranteed. The intelligent sound box APP can also directly write an interface of a shopping platform, when a user clicks a login button of the shopping platform, the user's account and password are directly sent to the shopping platform through the authentication interface, if the user logs in by using the intelligent sound box server or other third parties, when the user inputs a shopping operation voice and wants to access the shopping platform, the user needs to further perform a subsequent authentication process of the shopping platform, specifically, the intelligent sound box server identifies a keyword of the shopping platform contained in the shopping operation voice, the intelligent sound box server firstly converts the shopping operation voice into a text, identifies the keyword of the shopping platform therein, learns the shopping platform that the user wants to access, the intelligent sound box server further confirms whether the user has opened an access authority for accessing the shopping platform through the intelligent sound box APP, if the access authority is opened, the intelligent sound box server records an authority opening identifier corresponding to the user identity information, if the user does not open the access permission through intelligent audio amplifier APP visit shopping platform, intelligent audio amplifier server sends the permission to intelligent audio amplifier and does not open the suggestion instruction, and intelligent audio amplifier sends voice prompt user to intelligent audio amplifier APP and shows account number and password that the page input is at shopping platform.
And S106, the shopping platform authenticates the account number and the password of the user on the shopping platform, and if the account number and the password pass the authentication, authentication passing information is sent to the intelligent sound box server, wherein the authentication passing information comprises a permission opening identifier allowing the user to access the shopping platform through the intelligent sound box APP.
If the authentication fails, the shopping platform sends authentication failure information to the intelligent sound box server, the intelligent sound box server sends an instruction to enable the intelligent sound box APP and the intelligent sound box to send authentication failure prompt information, and the user is prompted to input the user name and the password again to conduct authentication.
Step S108, the intelligent sound box server identifies and authenticates the prompt tone generated by the information and opening the authority, sends the prompt tone generated by the authority to the intelligent sound box to broadcast, and simultaneously displays the authority opening information through the APP of the intelligent sound box.
After the user permission is opened, the intelligent sound box server can further request the commodity information of the shopping platform from the voice cloud, and the commodity information is displayed on an interface through the intelligent sound box APP for the user to refer.
Step S110, the intelligent sound box receives shopping operation voice input by a user through the intelligent sound box APP and forwards the shopping operation voice to the intelligent sound box server.
The shopping operation voice includes, for example, a query operation, a purchase operation, and the like, and different processing is performed on the voice cloud and the shopping platform on different operation shopping platform sides, and detailed description is subsequently performed.
Step S112, the intelligent sound box server converts the shopping operation voice into a text and sends the text to the voice cloud, and the text also carries an authority opening identifier.
And step S114, the voice cloud opens an identifier for the authentication authority of the shopping platform.
And step S116, performing semantic analysis on the text by the voice cloud, and calling a corresponding interface of the shopping platform according to the semantic of the text to transmit an operation instruction corresponding to the text under the condition that the authentication is passed.
The shopping platform side comprises a voice cloud and a shopping platform, the shopping platform generally comprises a plurality of different systems, for example, an order system, a user information management system, a commodity information management system and the like, a unified interface is provided externally through the voice cloud, information of an intelligent voice system is received, the information is identified in advance, different interfaces of the shopping platform are respectively called according to different information to carry out corresponding operation, and in this way, the information is sent to the corresponding systems in a targeted mode, so that the workload of each system in the shopping platform can be reduced, and the working efficiency of the whole shopping platform is improved. The voice cloud receives a text sent by the intelligent sound box server every time and carries an authority opening identification, the voice cloud sends an authority opening identification authentication request to the shopping platform, and the shopping platform returns shopping information, such as a user pin, set by the user on the shopping platform, corresponding to the authority opening identification to the voice cloud under the condition that the authentication is passed, wherein the shopping information comprises the receiving information of the user, whether the inquiry authority is opened or not, whether the shopping authority is opened or not, the user identification on the shopping platform and the like.
And step S118, the shopping platform executes corresponding operation according to the operation instruction to provide shopping service for the user.
In the method of the embodiment, the voice cloud is mainly responsible for performing semantic recognition on the text converted by the voice of the user and sending the text to the shopping platform, and in the actual application process, the voice cloud and the shopping platform can belong to the same service provider, so that the processes of user authentication and the like can be handled by the voice cloud, that is, the identity management and the like of the user are moved to the voice cloud, and the shopping platform is only responsible for receiving the instruction of the voice cloud to perform corresponding operation.
In the method of the embodiment, the intelligent voice system faces the user, the authentication information of the user on the shopping platform is received through the intelligent sound box APP, the authentication information is sent to the shopping platform through the background intelligent sound box server to be authenticated, the user can log in the shopping platform on the intelligent sound box system after authentication, furthermore, the user can input voice through the intelligent sound box, the identity and the semantics of the user are recognized through the interaction between the background intelligent sound box server and the voice cloud, and the interface of the shopping platform is called according to different semantics to provide shopping service for the user. According to the method, the intelligent voice system and the shopping platform are combined through mutual matching of the intelligent voice system and the plurality of devices on the shopping platform side, the intelligent voice system and the shopping platform which belong to different service providers can be in butt joint, different interfaces of the shopping platform can be called through operation of the intelligent recognition user, online voice shopping service is provided for the user, the user can shop by inputting voice into the intelligent sound box, more convenient shopping experience is provided for the user, and meanwhile workload of the shopping platform is reduced.
After the user obtains the right to access the shopping platform through the intelligent voice system, that is, after the intelligent voice system is bound to the shopping platform, the user can perform a shopping operation through the intelligent voice system, which is described below with reference to fig. 2.
FIG. 2 is a flow chart of another embodiment of the voice shopping method of the present invention. As shown in fig. 2, the method of this embodiment includes:
step S202, the intelligent sound box receives query operation voice input by a user and sends the query operation voice to the intelligent sound box server.
Step S204, the intelligent sound box server converts the query operation voice into a text and sends the text to the voice cloud, and the text also carries an authority opening identifier.
Step S206, the voice cloud sends a permission opening identification authentication request to the shopping platform.
And step S208, the shopping platform returns the shopping information set by the user on the shopping platform corresponding to the authority opening identification to the voice cloud under the condition that the authentication is passed.
The authority opening identification of each user is unique, the shopping platform inquires whether the authority opening identification sent by the voice cloud is stored, if yes, the authentication is passed, and the shopping information set by the user on the shopping platform is returned to the voice cloud. The shopping information, such as the user pin, includes the receiving information of the user, whether to activate the inquiry authority, whether to activate the shopping authority, the user identifier on the shopping platform, and the like, wherein the receiving information includes the receiving address information, the recipient information, and the like.
Step S210, the voice cloud carries out semantic analysis on the text, identifies the semantics of the text as query operation and contains object information to be queried.
Wherein the object information includes: at least one item or a combination of a plurality of items in the commodity name, commodity type information, commodity attribute information, preferential information, order information and historical record information, a user can perform shopping inquiry, preferential inquiry, order inquiry and the like, for example, the user inputs the voice of the name of a commodity which the user wants to purchase through an intelligent sound box, or inputs the voice of commodity type information, such as 'inquiry mobile phone', the user can also input the voice of inquiring preferential information, such as 'what preferential activity is recently available', or the user inputs the voice to comprise both the commodity type and the preferential information 'what preferential activity is available in the recent mobile phone', and the like.
Step S212, the voice cloud calls a query interface of the shopping platform, selects corresponding shopping information from the shopping information according to input information preset by the query interface, generates a query object information command and sends the query object information command to the shopping platform.
Parameters needing to be transmitted of each interface of the shopping platform can be predefined, after text semantics are recognized by the voice cloud, the corresponding interface is called, and instructions are transmitted according to input information preset by the interface, for example, keywords and receiving address information, which need to be input by a user, of the query interface.
Specifically, the system to which the object information belongs is identified by the voice cloud, an inquiry sub-interface of the system in the shopping platform is called, a receiving address information is selected from the shopping information according to input information preset by the inquiry sub-interface to generate an inquiry object information instruction, the inquiry object information instruction is sent to a corresponding system, so that the system can inquire whether the object information is in a receiving address area or not, namely parameters needing to be transmitted by the inquiry sub-interface comprise a keyword and a receiving address of the object information, the shopping platform searches according to the keyword after receiving the instruction and judges whether the area in which the receiving address is located is in a good state or not. The system to which the object information belongs includes, for example: a commodity information management system, a preference information management system, an order information management system, a history management system, a commodity search system, and the like.
Step S214, the voice cloud receives the query result returned by the shopping platform and sends the query result to the intelligent sound box server.
Step S216, the intelligent sound box server generates a query result prompt instruction according to the query result and sends the query result prompt instruction to the intelligent sound box APP and the intelligent sound box, the intelligent sound box APP displays the query result, and the intelligent sound box broadcasts the query result.
After the user obtains the query result, the queried commodity can be purchased, and the steps are as follows:
in step S218, the smart speaker receives the purchase operation voice input by the user, and sends the purchase operation voice to the smart speaker server.
For example, a user may query for a cell phone and want to purchase the cell phone, and may enter a purchase voice through the smart speaker.
Step S220, the intelligent sound box server converts the purchase operation voice into a text and sends the text to the voice cloud, and the text also carries an authority opening identification.
The text may also carry object information to be purchased, etc.
Step S222, the voice cloud sends a permission opening identification authentication request to the shopping platform.
Step S224, the shopping platform returns the shopping information set by the user on the shopping platform corresponding to the authority opening identification to the voice cloud under the condition that the authentication is passed.
The shopping information comprises whether the user opens the shopping authority or not and receiving information set by the user on the shopping platform.
Step S226, the voice cloud carries out semantic analysis on the text, and the semantic of the text is recognized as purchasing operation. Steps S228 to S238 are performed if the user has not opened the shopping right, and steps S240 to S250 are performed if the user has opened the shopping right.
In step S228, the voice cloud forwards the receiving information set by the user on the shopping platform to the smart speaker server.
Step S230, the intelligent sound box server sends a goods receiving information setting prompt instruction to the intelligent sound box APP and the intelligent sound box, and the goods receiving information setting prompt instruction comprises goods receiving information set by a user on a shopping platform. Intelligent audio amplifier APP and intelligent audio amplifier suggestion user confirm the information of receiving goods.
Step S232, the intelligent sound box receives the voice of the receiving information confirmed by the user and forwards the voice to the intelligent sound box server.
The user can also confirm the receipt information through smart audio amplifier APP. The smart speaker server sends the confirmed goods receiving information to the voice cloud for storage, the smart speaker server manages and stores the confirmed goods receiving information of the user, and the user can directly prompt the user to receive the goods receiving information through the smart speaker APP or the smart speaker when the user carries out the next purchase operation.
In step S234, the smart speaker server converts the voice of the receipt confirmation information into a text and sends the text to the voice cloud.
The voice cloud records the confirmed receiving information, for example, a user identification or a receiving address identification corresponding to the permission opening identification is recorded, namely, a default receiving address set by the user in the intelligent sound box APP is recorded.
In step S236, the voice cloud performs semantic recognition on the text of the receiving confirmation information, and calls an ordering interface of the shopping platform to send an instruction for ordering the object to be purchased by the user according to the receiving confirmation information to the shopping platform.
In step S238, the shopping platform places an order for the object to be purchased by the user according to the confirmed receiving information.
Step S240, the voice cloud checks the goods receiving information set by the user in the intelligent sound box APP, wherein the goods receiving information is stored locally.
Wherein, the receipt information includes the address sign of receiving goods, what pronunciation cloud was preserved is the acquiescence receipt information that intelligent audio amplifier APP set up, can contrast with the receipt information that contains in the shopping information, confirms whether unanimous at the acquiescence receipt information that intelligent audio amplifier APP set up and the acquiescence receipt information that sets up at shopping platform, if inconsistent need will include that the address sign of receiving goods sends to shopping platform at the acquiescence receipt information that intelligent audio amplifier APP set up.
Step S242, the voice cloud calls an ordering interface of the shopping platform to send an order ordering instruction to the shopping platform for the object to be purchased by the user according to the receiving information set by the user in the smart sound box APP.
Wherein, according to the input parameter that the interface of placing an order was predetermine, the pronunciation cloud sends the receipt information including the receipt address sign that the user set up at smart sound box APP to shopping platform.
In step S244, the shopping platform compares the receiving address identifier set by the user on the smart sound box APP with the receiving address identifier set by the user on the shopping platform, if yes, step S246 is executed, and if not, step S248 is executed.
Step S246, the shopping platform orders the object to be purchased by the user according to the receiving information set by the user in the smart sound box APP.
And step S248, the shopping platform returns the wrong information of the goods receiving information to the intelligent sound box server through the voice cloud.
Step S250, the intelligent sound box server prompts the user to set the receiving information in the intelligent sound box APP again through the intelligent sound box APP and the intelligent sound box.
If the goods receiving information that has set up is deleted through other channels at shopping platform, the user when carrying out the purchase operation, and change appears in the goods receiving information that intelligence audio amplifier server has set up through intelligent audio amplifier APP or intelligent audio amplifier suggestion user, and the suggestion user sets up again.
In an application example of the method of the embodiment, if the user only opens the query service, the receiving address does not need to be set, the voice cloud obtains the default address of the user on the shopping platform according to the pin of the user, and the default address is used for subsequent query operations. However, if the user needs to open the shopping service, the receiving address needs to be confirmed on the intelligent sound box APP, the voice cloud pulls all addresses of the user on the shopping platform according to the user pin for the user to select, after the user finishes selecting, the voice cloud records the receiving address identification selected by the user, the matching relation is made with the user pin, the relation is stored on the voice cloud, the user purchases through the intelligent sound box APP, and when the voice cloud calls an interface of the shopping platform, if the interface needs to input the receiving address, the voice cloud transmits the stored receiving address identification to the interface.
According to the method, the user can access the shopping platform through the intelligent voice system to carry out shopping operation, the intelligent voice system is responsible for receiving and broadcasting voice, the shopping platform is responsible for processing shopping operation information of the user, the requirement of the user for simple and convenient shopping operation in the whole flow is met through mutual matching of the two platforms, and online shopping experience of the user in an intelligent scene is improved.
The present invention also provides a voice shopping system, described below in conjunction with FIG. 3.
FIG. 3 is a diagram of the results of one embodiment of the voice shopping system of the present invention. As shown in fig. 3, the system includes:
smart speaker APP302, smart speaker 304, smart speaker server 306, pronunciation cloud 308, shopping platform 310 are provided with the interface between smart speaker server 306 and pronunciation cloud 308, and pronunciation cloud 308 sets up multiple interface with shopping platform 310.
The intelligent sound box APP302 is used for receiving shopping operation information input by a user and forwarding the shopping operation information to the intelligent sound box server 306, and receiving an operation result prompt instruction returned by the intelligent sound box server 306 to display a corresponding interface for the user;
the smart sound box 304 is configured to receive a shopping operation voice input by a user, forward the shopping operation voice to the smart sound box server 306, and receive an operation result prompting instruction returned by the smart sound box server 306 to output an operation prompting voice to the user;
the intelligent sound box server 306 is used for receiving shopping operation information input by a user and forwarded by the intelligent sound box APP302, sending the shopping operation information to the voice cloud 308, receiving a shopping operation result returned by the voice cloud 308, and sending an operation result prompting instruction to the intelligent sound box APP302, or receiving shopping operation voice input by the user and forwarded by the intelligent sound box 304, converting the shopping operation voice into a text and sending the text to the voice cloud 308, receiving a shopping operation result returned by the voice cloud 308, and sending an operation result prompting instruction to the intelligent sound box 304;
the voice cloud 308 is configured to recognize shopping operation information or a text of the shopping operation voice conversion sent by the smart sound box server 306, and call a corresponding interface of the shopping platform 310 to transmit an operation instruction corresponding to the shopping operation information or the text when the user has a right to access the shopping platform 310 through the smart sound box APP 302;
and the shopping platform 310 is used for receiving the operation instruction sent by the voice cloud 308 through different interfaces, and executing corresponding operation according to the operation instruction to provide shopping service for the user.
In one embodiment, the smart sound box APP302 is configured to receive an account and a password of a user on a shopping platform, which are input by the user, send the account and the password of the user on the shopping platform 310 to the smart sound box server 306, receive a permission activation prompt instruction returned by the smart sound box server 306, and display corresponding prompt information to the user;
and the smart sound box server 306 is configured to send an authentication request to the shopping platform 310, where the authentication request includes an account and a password of the user on the shopping platform 310, receive authentication passing information sent by the shopping platform 310, identify the authentication passing information to generate a permission opening prompt instruction, and send the permission opening prompt instruction to the smart sound box APP302 and the smart sound box 304.
And the voice cloud 308 is used for opening an identifier for the authentication authority of the shopping platform 310, performing semantic analysis on the text, and calling a corresponding interface of the shopping platform 310 according to the semantic of the text to transmit an operation instruction corresponding to the text under the condition that the authentication is passed.
The shopping platform 310 is used for authenticating an account and a password of a user on the shopping platform 310, if the authentication is passed, sending authentication passing information to the intelligent sound box server 306, receiving a permission opening identification authentication request sent by the voice cloud 308, returning an authentication result to the voice cloud 308, and under the condition that the authentication is passed, receiving an operation instruction sent by the voice cloud 308 through different interfaces, and executing corresponding operation according to the operation instruction to provide shopping service for the user;
and the smart sound box 304 is used for receiving the shopping operation voice input by the user through the smart sound box APP302, forwarding the shopping operation voice to the smart sound box server 306, receiving a prompt tone returned by the smart sound box server 306 and generated according to the authentication passing information to enable the authority, and sending the prompt tone for enabling the authority to the user.
In an embodiment, the voice cloud 308 is configured to send an authorization opening identifier authentication request to the shopping platform 310, receive shopping information, which is set by the user on the shopping platform 310 and corresponds to an authorization opening identifier returned by the shopping platform 310 under the condition that the authentication is passed, if the semantic meaning of the text is the query operation and includes the object information to be queried, call a query interface of the shopping platform 310, and select corresponding shopping information from the shopping information according to input information preset by the query interface to generate a query object information instruction, and send the query object information instruction to the shopping platform 310.
Specifically, the voice cloud 308 is configured to identify a system to which the object information belongs, call an inquiry sub-interface of the system in the shopping platform 310, select the receiving address information from the shopping information according to input information preset by the inquiry sub-interface, generate an instruction of inquiring the object information, and send the instruction to the system, so that the system inquires whether the object information has goods in the receiving address area.
The shopping platform 310 is configured to receive a permission provision identifier authentication request sent by the voice cloud, authenticate the permission provision identifier, return shopping information, which is set on the shopping platform by the user and corresponds to the permission provision identifier, to the voice cloud when the authentication is passed, and receive an instruction for querying object information sent by the voice cloud.
In one embodiment, the voice cloud 308 is configured to send a permission fulfillment identity authentication request to the shopping platform 310, receiving the shopping information set by the user on the shopping platform 310 corresponding to the authority opening identification returned by the shopping platform 310 under the condition that the authentication is passed, wherein the shopping information comprises whether the user has opened the shopping authority and the receiving information set by the user on the shopping platform, if the semantic meaning of the text is a purchase operation and the user does not open a shopping right, forwarding the receiving information set by the user on the shopping platform 310 to the smart sound box server 306, receiving the text of the user confirmation receiving information returned by the smart sound box server 306, and performing semantic recognition on the text of the confirmed receiving information, and calling an ordering interface of the shopping platform 310 to send an order ordering instruction for the object to be purchased by the user according to the confirmed receiving information to the shopping platform 310.
The shopping platform 310 is configured to receive the permission opening identifier authentication request sent by the voice cloud 308, authenticate the permission opening identifier, return shopping information, which is set by the user on the shopping platform 310 and corresponds to the permission opening identifier, to the voice cloud 308 when the authentication is passed, and receive an order placing instruction, which is sent by the voice cloud 308, for the object to be purchased by the user according to the confirmed receiving information.
Smart speaker server 306 is configured to receive the receipt information that the user set up at shopping platform 310 and sent by voice cloud 308, send a receipt information setting prompt instruction to smart speaker APP302 and smart speaker 304, where the receipt information setting prompt instruction includes the receipt information that the user set up at shopping platform 310, convert the confirmation that smart speaker 304 sent or the voice that resets the receipt information into a text and send to voice cloud 308.
And the smart sound box 304 is configured to receive a receiving information setting prompt instruction sent by the smart sound box server 306, send a prompt tone for confirming or resetting the receiving information to the user, receive a voice for confirming or resetting the receiving information by the user, and forward the voice to the smart sound box server 306.
And the smart sound box APP302 is used for receiving the receiving information setting prompt instruction sent by the smart sound box server 306 and displaying a prompt interface for confirming or resetting the receiving information to the user.
In one embodiment, the voice cloud 308 is configured to provision an identity authentication request to the shopping platform 310, receiving shopping information set by the user on the shopping platform 310 corresponding to the authority opening identification returned by the shopping platform 310 under the condition that the authentication is passed, wherein the shopping information comprises whether the user has opened the shopping authority or not, if the semantic meaning of the text is a purchasing operation and the user opens a shopping right, checking locally stored receiving information set by the user in the smart sound box APP302, wherein the receiving information comprises a receiving address identifier, calling an ordering interface of the shopping platform 310 to send an order ordering instruction for an object to be purchased by the user according to the receiving information set by the user in the smart sound box APP302 to the shopping platform 310, if the receiving information set by the user at smart sound box APP302 does not exist in shopping platform 310, receiving the delivery information error information returned by the shopping platform 310 and forwarding the delivery information error information to the smart sound box server 306;
the shopping platform 310 is used for receiving the authority opening identification authentication request sent by the voice cloud 308, authenticating the authority opening identification, returning shopping information which is set by the user and corresponds to the authority opening identification in the shopping platform 310 to the voice cloud 306 under the condition that the authentication is passed, wherein the shopping information comprises whether the user has opened the shopping authority, receiving an order placing instruction which is sent by the voice cloud 308 and is used for placing an order for an object to be purchased by the user according to the receiving information set by the user and in the smart sound box APP302, comparing the receiving address identification with the receiving address identification set by the user and in the shopping platform 310, and if the receiving information set by the user and in the smart sound box APP302 does not exist in the shopping platform 310, returning receiving information error information to the smart sound box server 306 through the voice cloud 308;
smart sound box server 306 for receiving receipt information error message that pronunciation cloud 308 returned, through smart sound box APP302 and smart sound box 304 suggestion user sets up receipt information at smart sound box APP302 again.
In one embodiment, smart speaker 304 is configured to receive a shopping operation voice input by a user, send the shopping operation voice to smart speaker server 306, receive a prompt instruction that smart speaker server 306 sends a permission is not opened, and send a voice prompt to smart speaker APP302 to prompt the user to enter an account and a password on a shopping platform on a display page.
The smart sound box server 306 is used for identifying keywords of the shopping platform contained in the shopping operation voice, confirming whether the user has opened the access right for accessing the shopping platform 310 through the smart sound box APP302, and sending a permission non-opening prompt instruction to the smart sound box 304 and the smart sound box APP302 under the condition that the user has not opened the access right for accessing the shopping platform 310 through the smart sound box APP 302;
smart box APP302, which is used to display an interface for inputting an account number and a password on shopping platform 310 to a user.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable non-transitory storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like that fall within the spirit and principle of the present invention are intended to be included therein.
Claims (12)
1. A voice shopping method is characterized by comprising the following steps:
the method comprises the steps that an intelligent sound box APP receives an account number and a password of a shopping platform input by a user;
the intelligent sound box APP sends the account number and the password of the user on the shopping platform to the shopping platform;
the shopping platform authenticates an account number and a password of the user on the shopping platform, and if the account number and the password are authenticated, authentication passing information is sent to the intelligent sound box server, wherein the authentication passing information comprises an authority opening identifier allowing the user to access the shopping platform through the intelligent sound box APP;
the intelligent sound box server identifies the authentication passing information to generate a permission-opening prompt tone, sends the permission-opening prompt tone to the intelligent sound box to be broadcasted, and simultaneously displays permission-opening information of the intelligent sound box APP;
the intelligent sound box receives shopping operation voice input by the user through the intelligent sound box APP and forwards the shopping operation voice to the intelligent sound box server;
the intelligent sound box server converts the shopping operation voice into a text and sends the text to a voice cloud, and the text also carries the authority opening identification;
the voice cloud authenticates the authority opening identification to the shopping platform, performs semantic analysis on the text, and calls an interface corresponding to the shopping platform according to the semantic of the text to transmit an operation instruction corresponding to the text under the condition that the authentication is passed;
and the shopping platform executes corresponding operation according to the operation instruction to provide shopping service for the user.
2. The method of claim 1,
the voice cloud authenticates the authority opening identification to the shopping platform, performs semantic analysis on the text, and calls an interface corresponding to the shopping platform according to the semantic of the text to transmit an operation instruction corresponding to the text under the condition that the authentication is passed, wherein the operation instruction comprises the following steps:
the voice cloud sends a permission opening identification authentication request to the shopping platform;
the shopping platform returns the shopping information, corresponding to the permission opening identification, of the user on the shopping platform to the voice cloud under the condition that the authentication is passed;
and if the semantic meaning of the text recognized by the voice cloud is a query operation and contains object information to be queried, calling a query interface of the shopping platform, selecting corresponding shopping information from the shopping information according to input information preset by the query interface, generating an instruction for querying the object information, and sending the instruction to the shopping platform.
3. The method of claim 2,
the voice cloud calls an inquiry interface of the shopping platform, selects corresponding shopping information from the shopping information according to input information preset by the inquiry interface, generates an instruction for inquiring the object information, and sends the instruction to the shopping platform, wherein the instruction comprises the following steps:
the voice cloud identifies a system to which the object information belongs, calls an inquiry sub-interface of the system in the shopping platform, selects receiving address information from the shopping information according to input information preset by the inquiry sub-interface, generates an instruction for inquiring the object information, and sends the instruction to the system, so that the system can inquire whether the object information has goods in a receiving address area or not.
4. The method of claim 1,
the voice cloud authenticates the authority opening identification to the shopping platform, performs semantic analysis on the text, and calls an interface corresponding to the shopping platform according to the semantic of the text to transmit an operation instruction corresponding to the text under the condition that the authentication is passed, wherein the operation instruction comprises the following steps:
the voice cloud sends a permission opening identification authentication request to the shopping platform;
the shopping platform returns the shopping information, corresponding to the permission opening identification, of the user on the shopping platform to the voice cloud under the condition that the authentication is passed, wherein the shopping information comprises whether the user has opened the shopping permission and the receiving information of the user on the shopping platform;
if the voice cloud identifies that the semantic meaning of the text is a purchasing operation and the user does not open a shopping authority, the voice cloud forwards the receiving information set by the user on the shopping platform to the intelligent sound box server;
the intelligent sound box server sends a goods receiving information setting prompt instruction to the intelligent sound box APP and the intelligent sound box, wherein the goods receiving information setting prompt instruction comprises goods receiving information set by the user on the shopping platform;
the intelligent sound box APP and the intelligent sound box prompt a user to confirm goods receiving information;
the intelligent sound box receives the voice of the receiving information confirmed by the user and forwards the voice to the intelligent sound box server;
the intelligent sound box server converts the voice of the receiving confirmation information into a text and sends the text to the voice cloud;
and the voice cloud carries out semantic recognition on the text of the confirmed receiving information, and calls an ordering interface of the shopping platform to send an order ordering instruction for the object to be purchased by the user according to the confirmed receiving information to the shopping platform.
5. The method of claim 1,
the voice cloud authenticates the authority opening identification to the shopping platform, performs semantic analysis on the text, and calls an interface corresponding to the shopping platform according to the semantic of the text to transmit an operation instruction corresponding to the text under the condition that the authentication is passed, wherein the operation instruction comprises the following steps:
the voice cloud opens an identification authentication request to the shopping platform authority;
the shopping platform returns the shopping information which is set by the user on the shopping platform and corresponds to the permission opening identification to the voice cloud under the condition that the authentication is passed, wherein the shopping information comprises whether the user has opened the shopping permission;
if the voice cloud recognizes the semantic meaning of the text as a purchasing operation and the user opens a purchasing permission, the voice cloud checks locally stored goods receiving information set by the user in the intelligent sound box APP, and the goods receiving information comprises a goods receiving address identifier;
the voice cloud calls an ordering interface of the shopping platform to send an order ordering instruction to the shopping platform for the object to be purchased by the user according to the receiving information set by the user in the intelligent sound box APP;
if the goods receiving information set by the user in the intelligent sound box APP does not exist in the shopping platform, the shopping platform returns goods receiving information error information to the intelligent sound box server through the voice cloud;
the smart sound box server passes through smart sound box APP with smart sound box suggestion user sets up the receipt information at smart sound box APP again.
6. The method of claim 1, further comprising:
the intelligent sound box receives shopping operation voice input by the user and sends the shopping operation voice to the intelligent sound box server;
the intelligent sound box server identifies keywords of the shopping platform contained in the shopping operation voice;
the intelligent sound box server confirms whether the user has opened the access authority of accessing the shopping platform through the intelligent sound box APP;
if the user does not open the access authority for accessing the shopping platform through the intelligent sound box APP, the intelligent sound box server sends an authority non-opening prompt instruction to the intelligent sound box;
the intelligent sound box sends out voice prompt the user to intelligent sound box APP shows that the page input is in shopping platform's account number and password.
7. The method of claim 3,
the object information includes: at least one item or a combination of a plurality of items in commodity name, commodity type information, commodity attribute information, discount information, order information and historical record information;
the system comprises: commodity information management system, preferential information management system, order information management system, history management system, commodity search system.
8. A voice shopping system, comprising: the intelligent sound box comprises an intelligent sound box APP, an intelligent sound box server, a voice cloud and a shopping platform, wherein an interface is arranged between the intelligent sound box server and the voice cloud, and the voice cloud and the shopping platform are provided with various interfaces;
the intelligent sound box APP is used for receiving an account and a password of a shopping platform input by a user, sending the account and the password of the user on the shopping platform to the shopping platform, receiving a permission opening prompt instruction returned by the intelligent sound box server, and displaying corresponding prompt information to the user;
the intelligent sound box server is used for receiving authentication passing information sent by the shopping platform, identifying the authentication passing information to generate an authority opening prompt instruction, sending the authority opening prompt instruction to the intelligent sound box APP and the intelligent sound box, receiving shopping operation voice input by the user and forwarded by the intelligent sound box, converting the shopping operation voice into a text and sending the text to the voice cloud, wherein the text also carries the authority opening identification;
the voice cloud is used for authenticating the authority opening identification to the shopping platform, performing semantic analysis on the text, and calling a corresponding interface of the shopping platform according to the semantic of the text to transmit an operation instruction corresponding to the text under the condition that the authentication is passed;
the shopping platform is used for authenticating an account and a password of the user on the shopping platform, if the authentication is passed, authentication passing information is sent to the intelligent sound box server, a permission opening identification authentication request sent by the voice cloud is received, an authentication result is returned to the voice cloud, and under the condition that the authentication is passed, the operation instruction sent by the voice cloud is received through different interfaces, and corresponding operation is executed according to the operation instruction to provide shopping service for the user;
the intelligent sound box is used for receiving the shopping operation voice input by the user through the intelligent sound box APP and forwarding the shopping operation voice to the intelligent sound box server, receiving the returned information of the intelligent sound box server, generating a prompt tone for opening the authority through the authentication, and sending the prompt tone for opening the authority to the user.
9. The system of claim 8,
the voice cloud is used for sending a permission opening identification authentication request to the shopping platform, receiving shopping information which is set by the user on the shopping platform and corresponds to the permission opening identification returned by the shopping platform under the condition that authentication is passed, calling a query interface of the shopping platform if the semantic meaning of the text is recognized as query operation and contains object information to be queried, selecting corresponding shopping information from the shopping information according to input information preset by the query interface, generating an instruction for querying the object information, and sending the instruction to the shopping platform;
the shopping platform is used for receiving a permission opening identification authentication request sent by the voice cloud, authenticating the permission opening identification, returning shopping information, which is set by the user on the shopping platform and corresponds to the permission opening identification, to the voice cloud under the condition that the authentication is passed, and receiving an instruction for inquiring the object information sent by the voice cloud.
10. The system of claim 9,
the voice cloud is used for identifying a system to which the object information belongs, calling an inquiry sub-interface of the system in the shopping platform, selecting receiving address information from the shopping information according to input information preset by the inquiry sub-interface, generating an instruction for inquiring the object information, and sending the instruction to the system, so that the system can inquire whether the object information has goods in a receiving address area or not.
11. The system of claim 8,
the voice cloud is used for sending a permission opening identification authentication request to the shopping platform and receiving the shopping information which is set by the user on the shopping platform and corresponds to the permission opening identification returned by the shopping platform under the condition that the authentication is passed, the shopping information comprises whether the user opens the shopping authority and the receiving information set by the user on the shopping platform, if the semantic meaning of the text is recognized as a purchase operation, and the user does not open a shopping right, forwarding the receiving information set by the user on the shopping platform to the smart sound box server, receiving the text of the receiving information confirmed by the user returned by the smart sound box server, performing semantic recognition on the text of the receiving information confirmation, and calling an ordering interface of the shopping platform to send an order ordering instruction for the object to be purchased by the user according to the confirmed receiving information to the shopping platform;
the shopping platform is used for receiving a permission opening identification authentication request sent by the voice cloud, authenticating the permission opening identification, returning the shopping information, which is set by the user on the shopping platform and corresponds to the permission opening identification, to the voice cloud under the condition that the authentication is passed, and receiving an order placing instruction, which is sent by the voice cloud, of the object to be purchased by the user according to the confirmed receiving information;
the intelligent sound box server is used for receiving goods receiving information sent by the voice cloud and set by the user on the shopping platform, sending goods receiving information setting prompt instructions to the intelligent sound box APP and the intelligent sound box, wherein the goods receiving information setting prompt instructions comprise the goods receiving information set by the user on the shopping platform, converting the voice for confirming the set goods receiving information sent by the intelligent sound box into a text and sending the text to the voice cloud;
the intelligent sound box is used for receiving the goods receiving information setting prompt instruction sent by the intelligent sound box server, sending a prompt tone for confirming the goods receiving information to the user, receiving the voice of confirming the goods receiving information by the user and forwarding the voice to the intelligent sound box server;
and the intelligent sound box APP is used for receiving the receiving information setting prompt instruction sent by the intelligent sound box server and displaying a prompt interface for confirming the receiving information to the user.
12. The system of claim 8,
the voice cloud is used for opening an identification authentication request to the shopping platform authority, receiving the shopping information which is set by the shopping platform and corresponds to the authority opening identification returned by the shopping platform under the condition that the authentication is passed, wherein the shopping information comprises whether the user opens the shopping authority or not, if the semantic of the text is the purchasing operation and the user opens the shopping authority, checking the receiving information which is set by the user at the intelligent sound box APP and is locally stored, the receiving information comprises a receiving address identification, calling a ordering interface of the shopping platform to send an order ordering instruction for an object to be purchased by the user to the shopping platform according to the receiving information set by the user at the intelligent sound box APP, and if the receiving information set by the user at the intelligent sound box APP does not exist in the shopping platform, receiving the receiving information error information returned by the shopping platform and forwarding the receiving information error information to the intelligent sound box server;
the shopping platform is used for receiving a permission opening identification authentication request sent by the voice cloud, authenticating the permission opening identification, returning shopping information which is set by the user on the shopping platform and corresponds to the permission opening identification to the voice cloud under the condition that the authentication is passed, wherein the shopping information comprises whether the user has opened the shopping permission, receiving an order placing instruction which is sent by the voice cloud and is used for placing an order for an object to be purchased by the user according to receiving information set by the user on the intelligent sound box APP, comparing the receiving address identification with a receiving address identification set by the user on the shopping platform, and if the receiving information set by the user on the intelligent sound box APP does not exist on the shopping platform, returning receiving information error information to the intelligent sound box server through the voice cloud;
and the intelligent sound box server is used for receiving the goods receiving information error information returned by the voice cloud, and the intelligent sound box APP and the intelligent sound box prompt user set the goods receiving information in the intelligent sound box APP again.
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| CN110880116A (en) * | 2018-09-06 | 2020-03-13 | 北京京东尚科信息技术有限公司 | Sound box and transaction method |
| EP3859488A4 (en) * | 2018-09-28 | 2022-06-29 | Shanghai Cambricon Information Technology Co., Ltd | Signal processing device, signal processing method and related product |
| CN110084660A (en) * | 2019-03-13 | 2019-08-02 | 佛山市云米电器科技有限公司 | The voice purchase system and its purchase method of the Internet appliance |
| CN111724773A (en) * | 2019-03-22 | 2020-09-29 | 北京京东尚科信息技术有限公司 | Application opening method and device, computer system and medium |
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