CN108134864A - The communication management method and system of office telephone - Google Patents

The communication management method and system of office telephone Download PDF

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Publication number
CN108134864A
CN108134864A CN201711435620.8A CN201711435620A CN108134864A CN 108134864 A CN108134864 A CN 108134864A CN 201711435620 A CN201711435620 A CN 201711435620A CN 108134864 A CN108134864 A CN 108134864A
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CN
China
Prior art keywords
office telephone
branch
office
server
configuration management
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201711435620.8A
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Chinese (zh)
Inventor
翟祥伟
宁攀钧
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Ctrip Travel Information Technology Shanghai Co Ltd
Original Assignee
Ctrip Travel Information Technology Shanghai Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
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Priority to CN201711435620.8A priority Critical patent/CN108134864A/en
Publication of CN108134864A publication Critical patent/CN108134864A/en
Pending legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
    • H04M1/2471—Configurable and interactive telephone terminals with subscriber controlled features modifications, e.g. with ADSI capability [Analog Display Services Interface]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/06—Protocols specially adapted for file transfer, e.g. file transfer protocol [FTP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/65—Recording arrangements for recording a message from the calling party
    • H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2245—Management of the local loop plant
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Signal Processing (AREA)
  • Human Resources & Organizations (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Strategic Management (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Educational Administration (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Game Theory and Decision Science (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Human Computer Interaction (AREA)
  • Development Economics (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The invention discloses the communications management system and method for a kind of office telephone, the communications management system is used to carry out enterprise telecommunication management, and the enterprise includes multiple first branches；The communications management system includes a configuration management server and multiple office telephone managing devices, and the office telephone managing device is used to be arranged at first branch；The office telephone managing device includes telephony server and recording server；The telephony server is used for according to telephonograph file generated call bill data, and is sent to the configuration management server and is stored；The recording server is used to store the telephonograph file, and be sent to the configuration management server and stored.Now each branch company corresponding to certain company, the unified configuration management of the corresponding office telephone managing device of each office and data centralization of the invention store, the final unified query for realizing phone bill evidence and telephonograph file.

Description

The communication management method and system of office telephone
Technical field
The present invention relates to telecommunication management technical field, the communication management method and system of more particularly to a kind of office telephone.
Background technology
In existing company, there are branch company and working that many companies have tens of families even more throughout the country Place.But common problem is, and for a company, phone that corresponding each branch company, each office use System is different, and the function (such as record or transfer) that telephone system is supported also is not quite similar；Therefore, it is impossible to uniformly matched It puts；Meanwhile call bill data and telephonograph file can not also realize unified query, so as to cause management difficulty is larger to ask Topic.
Invention content
The technical problem to be solved by the present invention is in order to overcome in the prior art corresponding each branch company of company, each do The telephone system used at thing is different, and unified configuration telephone system, call bill data and telephonograph can not be carried out by existing File can not also realize unified query, and it is an object of the present invention to provide a kind of office telephone the defects of so as to cause management difficulty larger Communication management method and system.
The present invention is to solve above-mentioned technical problem by following technical proposals：
The present invention provides a kind of communications management system of office telephone, and the communications management system is used to lead to enterprise Fuse tube is managed, and the enterprise includes multiple first branches；
The communications management system includes a configuration management server and multiple office telephone managing devices, the office Telephone management device is used to be arranged at first branch；
The office telephone managing device includes telephony server and recording server；
The telephony server is used for according to telephonograph file generated call bill data, and is sent to the configuration management clothes Business device is stored；
Wherein, the call bill data includes traffic record information and the link address information of the telephonograph file；
The recording server is sent to the configuration management server and carries out for storing the telephonograph file Storage.
Preferably, the enterprise further includes multiple second branches；
Multiple second branches and a public administration mechanism are correspondingly arranged；
The office telephone managing device is additionally operable to be arranged at the public administration mechanism；
The public administration mechanism is used to manage concentratedly the communication service of the office telephone of each second branch.
Preferably, the communications management system further includes database；
The database is communicated to connect with the configuration management server；
The configuration management server is sent to described for receiving the call bill data and the telephonograph file Database；
The database is used to receive and store the call bill data and the electricity that the configuration management server is sent Talk about recording file；
The configuration management server also provides for the searching and managing page, receives inquiry content, and from the database The corresponding traffic call bill data of middle acquisition and the telephonograph file.
Preferably, the office telephone managing device of the public administration mechanism obtains each described second point by internet The telephonograph file of branch mechanism, and generate the corresponding call bill data.
Preferably, first branch includes the branch company of enterprise；
Second branch includes the office of enterprise；
The office telephone managing device of the public administration mechanism is used to manage concentratedly the institute of each office State call bill data and the telephonograph file.
The present invention also provides a kind of communication management method of office telephone, the communication management method utilizes above-mentioned office The communications management system of phone realizes that the communication management method includes：
S1, the office telephone managing device is set at first branch；
S2, the telephony server are sent to the configuration management clothes according to telephonograph file generated call bill data Business device is stored；
The recording server stores the telephonograph file, and is sent to the configuration management server and is deposited Storage.
Preferably, the enterprise further includes multiple second branches；
Multiple second branches and a public administration mechanism are correspondingly arranged；
Step S1 is further included：
The office telephone managing device, the public administration mechanism centralized management are set at the public administration mechanism The communication service of the office telephone of each second branch.
Preferably, the communications management system further includes database；
The database is communicated to connect with the configuration management server；
The communication management method further includes：
S3, the configuration management server receive the call bill data and the telephonograph file, and are sent to described Database；
S4, the database receive and store the call bill data and the phone that the configuration management server is sent Recording file；
S5, the configuration management server provide the searching and managing page, receive inquiry content, and obtained from the database Take the corresponding traffic call bill data and the telephonograph file.
Preferably, the office telephone managing device of the public administration mechanism obtains each described second point by internet The telephonograph file of branch mechanism, and generate the corresponding call bill data.
Preferably, first branch includes the branch company of enterprise；
Second branch includes the office of enterprise；
The public administration mechanism in step S1 manages the logical of the office telephone of each second branch concentratedly The step of communication service, specifically includes：
Manage the call bill data of each office and the telephonograph file concentratedly
The positive effect of the present invention is：
The present invention includes multiple office telephone managing devices and configuration management server；By the way that each office telephone is managed Device be deployed in the branch company of company and/or, be deployed in the corresponding public administration mechanism of multiple offices of company；Again Call bill data and recording server storage telephonograph file are generated via the telephony server of office telephone managing device, concurrently It send to configuration management server and is stored；Configuration management server provides the searching and managing page, receives inquiry content, and from number According to obtaining corresponding call bill data and telephonograph file in library, so as to fulfill each branch company corresponding to certain company, each The unified configuration management of the corresponding office telephone managing device of office and data centralization storage, it is final to realize phone bill evidence And the unified query of telephonograph file.
Description of the drawings
Fig. 1 is the module diagram of the communications management system of the office telephone of the embodiment of the present invention 1；
Fig. 2 is the flow chart of the communication management method of the office telephone of the embodiment of the present invention 2.
Specific embodiment
It is further illustrated the present invention below by the mode of embodiment, but does not therefore limit the present invention to the reality It applies among a range.
Embodiment 1
As shown in Figure 1, the communications management system of the office telephone of this implementation is used to carry out telecommunication management to enterprise.The enterprise Industry includes multiple first branches and multiple second branches.
Specifically, first branch includes the branch company of enterprise；Second branch includes doing for enterprise At thing.
Multiple second branches and a public administration mechanism are correspondingly arranged.
The communications management system includes a configuration management server 1, multiple office telephone managing devices 2 and database 3。
The office telephone managing device 2 be arranged at first branch and the public administration mechanism at.
The office telephone managing device 2 includes telephony server 21 and recording server 22；
The telephony server 21 is used for according to telephonograph file generated call bill data, and is sent to the configuration management Server 1 is stored；
Wherein, the call bill data includes traffic record information and the link address information of the telephonograph file；
The recording server 22 is used to store the telephonograph file, and be sent to the configuration management server 1 It is stored.
The database 3 is communicated to connect with the configuration management server 1；
The configuration management server 1 is used to receive the call bill data and the telephonograph file, and be sent to institute State database 3；
The database 3 is used to receiving and storing the call bill data that the configuration management server 1 sends and described Telephonograph file；
The configuration management server 1 also provides for the searching and managing page, receives inquiry content, and from the database The corresponding traffic call bill data and the telephonograph file are obtained in 3.
Specifically, the office telephone managing device of the public administration mechanism is obtained described second point each by internet The telephonograph file of branch mechanism, and the corresponding call bill data is generated, so as to fulfill the public administration mechanism pair The communication service centralized management of the office telephone of each second branch.
The present invention includes multiple office telephone managing devices and a configuration management server；By by each office telephone pipe Reason device be deployed in the branch company of company and/or, be deployed in the corresponding public administration mechanism of multiple offices of company； Call bill data is generated via the telephony server of office telephone managing device and recording server stores telephonograph file again, and Configuration management server is sent to be stored；Configuration management server provides the searching and managing page, receives and inquires content, and from Corresponding call bill data and telephonograph file are obtained in database, so as to fulfill each branch company corresponding to certain company, respectively The unified configuration management of the corresponding office telephone managing device of a office and data centralization storage, finally realize phone bill According to and telephonograph file unified query.
Embodiment 2
As shown in Fig. 2, the present embodiment utilizes the communications management system such as office telephone in embodiment 1 to realize, the communication Management method includes：
S101, the office telephone managing device is set at first branch；
The office telephone managing device is set at the public administration mechanism, and the office telephone managing device is concentrated Manage the communication service of the office telephone of each second branch；
Specifically, first branch includes the branch company of enterprise；Second branch includes doing for enterprise At thing；
The step of communication service of the office telephone of each second branch of centralized management, specifically includes：
Manage the call bill data of each office and the telephonograph file concentratedly.
Wherein, the office telephone managing device of the public administration mechanism obtains each second branch by internet The telephonograph file of mechanism, and generate the corresponding call bill data.
S102, the telephony server are sent to the configuration management according to telephonograph file generated call bill data Server is stored；
The recording server stores the telephonograph file, and is sent to the configuration management server and is deposited Storage；
S103, the configuration management server receive the call bill data and the telephonograph file, and are sent to institute State database；
S104, the database receive and store the call bill data and the electricity that the configuration management server is sent Talk about recording file；
S105, the configuration management server provide the searching and managing page, receive inquiry content, and from the database Obtain the corresponding traffic call bill data and the telephonograph file.
The present invention includes multiple office telephone managing devices and a configuration management server；By by each office telephone pipe Reason device be deployed in the branch company of company and/or, be deployed in the corresponding public administration mechanism of multiple offices of company； Call bill data is generated via the telephony server of office telephone managing device and recording server stores telephonograph file again, and Configuration management server is sent to be stored；Configuration management server provides the searching and managing page, receives and inquires content, and from Corresponding call bill data and telephonograph file are obtained in database, so as to fulfill each branch company corresponding to certain company, respectively The unified configuration management of the corresponding office telephone managing device of a office and data centralization storage, finally realize phone bill According to and telephonograph file unified query.
Although specific embodiments of the present invention have been described above, it will be appreciated by those of skill in the art that these It is merely illustrative of, protection scope of the present invention is defined by the appended claims.Those skilled in the art is not carrying on the back Under the premise of from the principle and substance of the present invention, various changes or modifications can be made to these embodiments, but these are changed Protection scope of the present invention is each fallen with modification.

Claims (10)

1. a kind of communications management system of office telephone, which is characterized in that the communications management system is used to lead to enterprise Fuse tube is managed, and the enterprise includes multiple first branches；
The communications management system includes a configuration management server and multiple office telephone managing devices, the office telephone Managing device is used to be arranged at first branch；
The office telephone managing device includes telephony server and recording server；
The telephony server is used for according to telephonograph file generated call bill data, and is sent to the configuration management server It is stored；
Wherein, the call bill data includes traffic record information and the link address information of the telephonograph file；
The recording server is used to store the telephonograph file, and be sent to the configuration management server and deposited Storage.
2. the communications management system of office telephone as described in claim 1, which is characterized in that the enterprise further includes multiple Two branches；
Multiple second branches and a public administration mechanism are correspondingly arranged；
The office telephone managing device is additionally operable to be arranged at the public administration mechanism；
The public administration mechanism is used to manage concentratedly the communication service of the office telephone of each second branch.
3. the communications management system of office telephone as described in claim 1, which is characterized in that the communications management system also wraps Include database；
The database is communicated to connect with the configuration management server；
The configuration management server is used to receive the call bill data and the telephonograph file, and be sent to the data Library；
The database is used to receive and store the call bill data and the phone record that the configuration management server is sent Sound file；
The configuration management server also provides for the searching and managing page, receives inquiry content, and obtained from the database Take the corresponding traffic call bill data and the telephonograph file.
4. the communications management system of office telephone as claimed in claim 2, which is characterized in that the public administration mechanism is done Public telephone management device obtains the telephonograph file of each second branch by internet, and generates correspondence The call bill data.
5. the communications management system of office telephone as claimed in claim 2, which is characterized in that first branch includes The branch company of enterprise；
Second branch includes the office of enterprise；
The office telephone managing device of the public administration mechanism is used to manage concentratedly the words of each office Forms data and the telephonograph file.
6. a kind of communication management method of office telephone, which is characterized in that the communication management method is utilized such as claim 1 institute The communications management system for the office telephone stated realizes that the communication management method includes：
S1, the office telephone managing device is set at first branch；
S2, the telephony server are sent to the configuration management server according to telephonograph file generated call bill data It is stored；
The recording server stores the telephonograph file, and is sent to the configuration management server and is stored.
7. the communication management method of office telephone as claimed in claim 6, which is characterized in that the enterprise further includes multiple Two branches；
Multiple second branches and a public administration mechanism are correspondingly arranged；
Step S1 is further included：
The office telephone managing device is set at the public administration mechanism, and the public administration mechanism centralized management is each The communication service of the office telephone of second branch.
8. the communication management method of office telephone as claimed in claim 6, which is characterized in that the communications management system also wraps Include database；
The database is communicated to connect with the configuration management server；
The communication management method further includes：
S3, the configuration management server receive the call bill data and the telephonograph file, and are sent to the data Library；
S4, the database receive and store the call bill data and the telephonograph that the configuration management server is sent File；
S5, the configuration management server provide the searching and managing page, receive inquiry content, and the acquisition pair from the database The traffic call bill data and the telephonograph file answered.
9. the communication management method of office telephone as claimed in claim 7, which is characterized in that the public administration mechanism is done Public telephone management device obtains the telephonograph file of each second branch by internet, and generates correspondence The call bill data.
10. the communication management method of office telephone as claimed in claim 7, which is characterized in that the first branch packet Include the branch company of enterprise；
Second branch includes the office of enterprise；
The public administration mechanism in step S1 manages the communication industry of the office telephone of each second branch concentratedly The step of business, specifically includes：
Manage the call bill data of each office and the telephonograph file concentratedly.
CN201711435620.8A 2017-12-26 2017-12-26 The communication management method and system of office telephone Pending CN108134864A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN201711435620.8A CN108134864A (en) 2017-12-26 2017-12-26 The communication management method and system of office telephone

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201711435620.8A CN108134864A (en) 2017-12-26 2017-12-26 The communication management method and system of office telephone

Publications (1)

Publication Number Publication Date
CN108134864A true CN108134864A (en) 2018-06-08

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Application Number Title Priority Date Filing Date
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Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1655569A (en) * 2005-04-08 2005-08-17 陈桂富 Intelligent telephone network
CN101521706A (en) * 2008-02-29 2009-09-02 冲电气工业株式会社 Exchange system and server apparatus
CN101742002A (en) * 2008-11-05 2010-06-16 北大方正集团有限公司 Method, device and system for managing service information
US20110044317A1 (en) * 2005-05-23 2011-02-24 Cybertech B.V. Real-time voice logging of telephone calls
CN102591991A (en) * 2012-01-19 2012-07-18 北京世纪东方国铁科技股份有限公司 Train data acquisition and management method and train data acquisition and management system
CN204481918U (en) * 2015-02-06 2015-07-15 北京平治东方科技发展有限公司 Based on the centralized management system of the distributed recording of intelligent communications terminal
CN106250517A (en) * 2016-08-02 2016-12-21 广东电网有限责任公司中山供电局 The storage system and method for regional power grid power consumption data

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1655569A (en) * 2005-04-08 2005-08-17 陈桂富 Intelligent telephone network
US20110044317A1 (en) * 2005-05-23 2011-02-24 Cybertech B.V. Real-time voice logging of telephone calls
CN101521706A (en) * 2008-02-29 2009-09-02 冲电气工业株式会社 Exchange system and server apparatus
CN101742002A (en) * 2008-11-05 2010-06-16 北大方正集团有限公司 Method, device and system for managing service information
CN102591991A (en) * 2012-01-19 2012-07-18 北京世纪东方国铁科技股份有限公司 Train data acquisition and management method and train data acquisition and management system
CN204481918U (en) * 2015-02-06 2015-07-15 北京平治东方科技发展有限公司 Based on the centralized management system of the distributed recording of intelligent communications terminal
CN106250517A (en) * 2016-08-02 2016-12-21 广东电网有限责任公司中山供电局 The storage system and method for regional power grid power consumption data

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Application publication date: 20180608