CN108132944A - Household electrical appliances trouble-locating and reminding method, system, terminal and server - Google Patents
Household electrical appliances trouble-locating and reminding method, system, terminal and server Download PDFInfo
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- CN108132944A CN108132944A CN201611089282.2A CN201611089282A CN108132944A CN 108132944 A CN108132944 A CN 108132944A CN 201611089282 A CN201611089282 A CN 201611089282A CN 108132944 A CN108132944 A CN 108132944A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/951—Indexing; Web crawling techniques
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Abstract
The present invention proposes a kind of household electrical appliances trouble-locating and reminding method, system, terminal and server, and household electrical appliances trouble-locating and reminding method include：Household electrical appliances fault-signal is received, obtains household electrical appliances fault parameter information；Household electrical appliances fault parameter information is sent to server, for server retrieval and analyzing failure cause and corresponding solution；It receives the failure cause sent by server and solves fault method；It shows failure cause and solves fault method, by the way that the invention enables the information that user readily obtains household electrical appliances failure, and more quickly get specific failure cause and solution, it avoids and due to time-consuming and laborious searches the puzzlement that failure cause and solution are brought to user, improve the usage experience of user.
Description
Technical field
The present invention relates to family's electro-technical field, in particular to a kind of household electrical appliances trouble-locating and reminding method, system,
Terminal and server.
Background technology
At present, the failure of traditional small household appliances, which is reminded, to shake by the liquid crystal display number of panel or by acousto-optic-electric
It moves to propagate equipment fault, so the information propagated is very limited, and it is specific to need professional that can just learn after investigating
Failure cause, and then corresponding solution is provided, this causes very big puzzlement to user when household electrical appliances break down,
User is affected to product usage experience.
Invention content
The present invention is directed at least solve one of technical problem present in the prior art or the relevant technologies.
For this purpose, an object of the present invention is to provide a kind of household electrical appliances trouble-locating and reminding methods.
It is another object of the present invention to propose a kind of household electrical appliances trouble-locating and prompt system.
Another object of the present invention is to propose a kind of terminal.
A further object of the present invention is to propose a kind of server.
In view of this, a purpose according to the present invention, it is proposed that a kind of household electrical appliances trouble-locating and reminding method, for end
End, household electrical appliances trouble-locating and reminding method include：Household electrical appliances fault-signal is received, obtains household electrical appliances fault parameter information；By household electrical appliances event
Barrier parameter information is sent to server, for server retrieval and analyzing failure cause and corresponding solution；It receives by taking
The failure cause and solve fault method that business device is sent；It shows failure cause and solves fault method.
Household electrical appliances trouble-locating provided by the invention and reminding method, terminal receive household electrical appliances fault-signal, obtain family's electric fault
Household electrical appliances fault parameter information is sent to server by parameter information, for server retrieval and analyzing failure cause and corresponding
Solution receives the failure cause sent by server and solves fault method, display failure cause and solution fault method,
So that user readily obtains the information of household electrical appliances failure, and more quickly get specific failure cause and solution
Method avoids and due to time-consuming and laborious searches the puzzlement that failure cause and solution are brought to user, improves user's
Usage experience.
Above-mentioned household electrical appliances trouble-locating according to the present invention and reminding method can also have following technical characteristic：
In the above-mentioned technical solutions, it is preferable that household electrical appliances fault-signal is received, obtains household electrical appliances fault parameter information, it is specific to wrap
It includes：Household electrical appliances fault-signal is received, household electrical appliances fault parameter information is obtained by app or webpage.
In the technical scheme, after terminal receives household electrical appliances fault-signal, user can pass through according to household electrical appliances fault-signal
App or webpage choose household electrical appliances fault parameter information, realize and conveniently and efficiently retrieve fault parameter, avoid user in household electrical appliances
The awkward circumstances be nervously fumbled during failure, having no way of doing it.
In the above-mentioned technical solutions, it is preferable that household electrical appliances fault parameter information includes a kind of following or combination：Error code,
Operation note, fault signature；Wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances.
In the technical scheme, household electrical appliances fault parameter information includes a kind of following or combination but not limited to this：Error code,
Operation note, fault signature, wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances, and user passes through
What app or webpage selection household electrical appliances type, error code, some operation notes for leading to failure or household electrical appliances showed
Number voice, photoelectricity, the fault signature shaken, facilitate user to retrieve family's electric fault by diversified forms, promote user and use completely
Meaning degree.
A purpose according to the present invention, it is proposed that a kind of household electrical appliances trouble-locating and reminding method, for server, household electrical appliances
Trouble-locating and reminding method include：Receive household electrical appliances fault parameter information；Analyst's electric fault parameter information obtains failure original
Cause, and obtain solution fault method corresponding with failure cause；Failure cause and solution fault method are sent to terminal.
Household electrical appliances trouble-locating provided by the invention and reminding method, after server receives household electrical appliances fault parameter information, point
Analysis household electrical appliances fault parameter information obtains failure cause, and then obtains solution fault method corresponding with failure cause, and by failure
Reason and solution fault method are sent to terminal so that user by the investigation of professional without just can rapidly obtain event
Hinder reason and solve fault method, avoid causing very big puzzlement and influence product when household electrical appliances are out of order to user
Usage experience.
Above-mentioned household electrical appliances trouble-locating according to the present invention and reminding method can also have following technical characteristic：
In the above-mentioned technical solutions, it is preferable that analyst's electric fault parameter information obtains failure cause, specifically includes：With
In by retrieving household electrical appliances fault parameter information, fault detail information is obtained；According to fault detail information, analysis obtains failure original
Cause.
In the technical scheme, for passing through the household electrical appliances fault parameter information that receives of retrieval, fault detail information is obtained,
According to fault detail information, analysis obtains failure cause, analyzes failure cause by server generation for professional so that user
Being in just can voluntarily obtain the concrete reason of an electric fault.
In the above-mentioned technical solutions, it is preferable that household electrical appliances fault parameter information includes a kind of following or combination：Error code,
Operation note, fault signature；Wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances.
In the technical scheme, household electrical appliances fault parameter information includes a kind of following or combination but not limited to this：Error code,
Operation note, fault signature, wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances, and user passes through
What app or webpage selection household electrical appliances type, error code, some operation notes for leading to failure or household electrical appliances showed
Number voice, photoelectricity, the fault signature shaken, facilitate user to retrieve family's electric fault by diversified forms, promote user and use completely
Meaning degree.
Another purpose according to the present invention, it is proposed that a kind of household electrical appliances trouble-locating and prompt system, for terminal, household electrical appliances
Trouble-locating and prompt system include：Receiving unit for receiving household electrical appliances fault-signal, obtains household electrical appliances fault parameter information；Hair
Unit is sent, for household electrical appliances fault parameter information to be sent to server, for server retrieval and analyzing failure cause and corresponding
Solution；The receiving unit is additionally operable to receive the failure cause sent by server and solves fault method；Display is single
Member, for showing failure cause and the solution fault method.
Household electrical appliances trouble-locating provided by the invention and prompt system, the receiving unit of terminal receive household electrical appliances fault-signal, obtain
Household electrical appliances fault parameter information is taken, household electrical appliances fault parameter information is sent to by server by transmitting element, so that server is retrieved
With analyzing failure cause and corresponding solution, receiving unit receives the failure cause sent by server and solves failure side
Method shows failure cause by display unit and solves fault method so that user readily obtains the information of household electrical appliances failure,
And specific failure cause and solution are more quickly got, it avoids and due to time-consuming and laborious searches failure cause
The puzzlement brought with solution to user improves the usage experience of user.
Above-mentioned household electrical appliances trouble-locating according to the present invention and prompt system can also have following technical characteristic：
In the above-mentioned technical solutions, it is preferable that receiving unit is additionally operable to receive household electrical appliances fault-signal, passes through app or webpage
Obtain household electrical appliances fault parameter information.
In the technical scheme, after the receiving unit of terminal receives household electrical appliances fault-signal, user can be according to household electrical appliances event
Barrier signal chooses household electrical appliances fault parameter information by app or webpage, realizes and conveniently and efficiently retrieves fault parameter, avoids
User be in electric fault when the awkward circumstances that are nervously fumbled, have no way of doing it.
In the above-mentioned technical solutions, it is preferable that household electrical appliances fault parameter information includes a kind of following or combination：Error code,
Operation note, fault signature；Wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances.
In the technical scheme, household electrical appliances fault parameter information includes a kind of following or combination but not limited to this：Error code,
Operation note, fault signature, wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances, and user passes through
What app or webpage selection household electrical appliances type, error code, some operation notes for leading to failure or household electrical appliances showed
Number voice, photoelectricity, the fault signature shaken, facilitate user to retrieve family's electric fault by diversified forms, promote user and use completely
Meaning degree.
Another purpose according to the present invention, it is proposed that a kind of household electrical appliances trouble-locating and prompt system, for server, family
Electric fault is retrieved and prompt system includes：Receiving unit, for receiving household electrical appliances fault parameter information；Processing unit, for analyzing
Household electrical appliances fault parameter information obtains failure cause, and obtains solution fault method corresponding with failure cause；Transmitting element is used
In by failure cause and solve fault method be sent to terminal.
Household electrical appliances trouble-locating provided by the invention and prompt system, the receiving unit of server receive household electrical appliances fault parameter
After information, processing unit analyst's electric fault parameter information obtains failure cause, and then obtains solution corresponding with failure cause
Fault method, and pass through transmitting element and failure cause and solution fault method are sent to terminal so that user is without by special
The investigation of industry personnel just can rapidly obtain failure cause and solve fault method, avoid to user when household electrical appliances are out of order
Time causes very big puzzlement and influence product usage experience.
Above-mentioned household electrical appliances trouble-locating according to the present invention and prompt system can also have following technical characteristic：
In the above-mentioned technical solutions, it is preferable that processing unit includes：Trouble-locating unit retrieves household electrical appliances event for passing through
Hinder parameter information, obtain fault detail information；Processing unit further includes：According to fault detail information, analysis obtains failure cause.
In the technical scheme, it for passing through the household electrical appliances fault parameter information that the retrieval of trouble-locating unit receives, obtains
Fault detail information, processing unit obtains failure cause according to fault detail information, analysis, by server generation for professional point
Failure cause is precipitated so that user, which is in, just can voluntarily obtain the concrete reason of an electric fault.
In the above-mentioned technical solutions, it is preferable that household electrical appliances fault parameter information includes a kind of following or combination：Error code,
Operation note, fault signature；Wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances.
In the technical scheme, household electrical appliances fault parameter information includes a kind of following or combination but not limited to this：Error code,
Operation note, fault signature, wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances, and user passes through
What app or webpage selection household electrical appliances type, error code, some operation notes for leading to failure or household electrical appliances showed
Number voice, photoelectricity, the fault signature shaken, facilitate user to retrieve family's electric fault by diversified forms, promote user and use completely
Meaning degree.
Further object according to the present invention, it is proposed that a kind of terminal, household electrical appliances trouble-locating including any of the above-described and
Prompt system.
Household electrical appliances trouble-locating provided by the invention and prompt system, the receiving unit of terminal receive household electrical appliances fault-signal, obtain
Household electrical appliances fault parameter information is taken, household electrical appliances fault parameter information is sent to by server by transmitting element, so that server is retrieved
With analyzing failure cause and corresponding solution, receiving unit receives the failure cause sent by server and solves failure side
Method shows failure cause by display unit and solves fault method so that user readily obtains the information of household electrical appliances failure,
And specific failure cause and solution are more quickly got, it avoids and due to time-consuming and laborious searches failure cause
The puzzlement brought with solution to user improves the usage experience of user.
Another purpose according to the present invention, it is proposed that a kind of server, the household electrical appliances trouble-locating including any of the above-described
And prompt system.
Household electrical appliances trouble-locating provided by the invention and prompt system, the receiving unit of server receive household electrical appliances fault parameter
After information, processing unit analyst's electric fault parameter information obtains failure cause, and then obtains solution corresponding with failure cause
Fault method, and pass through transmitting element and failure cause and solution fault method are sent to terminal so that user is without by special
The investigation of industry personnel just can rapidly obtain failure cause and solve fault method, avoid to user when household electrical appliances are out of order
Time causes very big puzzlement and influence product usage experience.
The additional aspect and advantage of the present invention will become practice apparent or by the present invention in following description section
Recognize.
Description of the drawings
The above-mentioned and/or additional aspect and advantage of the present invention will become in the description from combination accompanying drawings below to embodiment
Significantly and it is readily appreciated that, wherein：
Fig. 1 shows showing for the household electrical appliances trouble-locating of terminal and the flow of reminding method for one embodiment of the present of invention
It is intended to；
Fig. 2 shows one embodiment of the present of invention for the household electrical appliances trouble-locating of server and the flow of reminding method
Schematic diagram；
Fig. 3 show one embodiment of the present of invention for the household electrical appliances trouble-locating of terminal and the schematic block of prompt system
Figure；
Fig. 4 show one embodiment of the present of invention for the household electrical appliances trouble-locating of server and the signal of prompt system
Block diagram；
Fig. 5 shows the schematic block diagram of the terminal of one embodiment of the present of invention；
Fig. 6 shows the schematic block diagram of the server of one embodiment of the present of invention；
Fig. 7 shows the household electrical appliances trouble-locating of a specific embodiment of the present invention and the schematic block diagram of prompt system.
Specific embodiment
It is to better understand the objects, features and advantages of the present invention, below in conjunction with the accompanying drawings and specific real
Mode is applied the present invention is further described in detail.It should be noted that in the absence of conflict, the implementation of the application
Feature in example and embodiment can be combined with each other.
Many details are elaborated in the following description to facilitate a thorough understanding of the present invention, still, the present invention may be used also
To be implemented using other different from other modes described here, therefore, protection scope of the present invention is not limited to following public affairs
The limitation for the specific embodiment opened.
The embodiment of first aspect present invention proposes a kind of household electrical appliances trouble-locating and reminding method, and for terminal, Fig. 1 shows
Gone out one embodiment of the present of invention for the household electrical appliances trouble-locating of terminal and the flow diagram of reminding method：
Step 102, household electrical appliances fault-signal is received, obtains household electrical appliances fault parameter information；
Step 104, household electrical appliances fault parameter information is sent to server, for server retrieval with analyzing failure cause and
Corresponding solution；
Step 106, it receives the failure cause sent by server and solves fault method；
Step 108, display failure cause and solution fault method.
Household electrical appliances trouble-locating provided by the invention and reminding method, terminal receive household electrical appliances fault-signal, obtain family's electric fault
Household electrical appliances fault parameter information is sent to server by parameter information, for server retrieval and analyzing failure cause and corresponding
Solution receives the failure cause sent by server and solves fault method, display failure cause and solution fault method,
So that user readily obtains the information of household electrical appliances failure, and more quickly get specific failure cause and solution
Method avoids and due to time-consuming and laborious searches the puzzlement that failure cause and solution are brought to user, improves user's
Usage experience.
In one embodiment of the invention, it is preferable that household electrical appliances fault-signal is received, obtains household electrical appliances fault parameter information,
It specifically includes：Household electrical appliances fault-signal is received, household electrical appliances fault parameter information is obtained by app or webpage.
In this embodiment, after terminal receives household electrical appliances fault-signal, user can pass through app according to household electrical appliances fault-signal
Or webpage chooses household electrical appliances fault parameter information, realizes and conveniently and efficiently retrieves fault parameter, avoids user in household electrical appliances event
The awkward circumstances be nervously fumbled during barrier, having no way of doing it.
In one embodiment of the invention, it is preferable that household electrical appliances fault parameter information includes a kind of following or combination：Therefore
Hinder code, operation note, fault signature；Wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances.
In this embodiment, household electrical appliances fault parameter information includes a kind of following or combination but not limited to this：Error code, behaviour
It notes down, fault signature, wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances, and user passes through app
Or webpage selection household electrical appliances type, error code, some operation notes for leading to failure or household electrical appliances show some
Sound, photoelectricity, the fault signature shaken facilitate user to pass through diversified forms and retrieve family's electric fault, promote users' satisfaction degree.
The embodiment of second aspect of the present invention proposes a kind of household electrical appliances trouble-locating and reminding method, for server, Fig. 2
Show one embodiment of the present of invention for the household electrical appliances trouble-locating of server and the flow diagram of reminding method：
Step 202, household electrical appliances fault parameter information is received；
Step 204, analyst's electric fault parameter information obtains failure cause, and obtains solution corresponding with failure cause
Fault method；
Step 206, failure cause and solution fault method are sent to terminal.
Household electrical appliances trouble-locating provided by the invention and reminding method, after server receives household electrical appliances fault parameter information, point
Analysis household electrical appliances fault parameter information obtains failure cause, and then obtains solution fault method corresponding with failure cause, and by failure
Reason and solution fault method are sent to terminal so that user by the investigation of professional without just can rapidly obtain event
Hinder reason and solve fault method, avoid causing very big puzzlement and influence product when household electrical appliances are out of order to user
Usage experience.
In one embodiment of the invention, it is preferable that analyst's electric fault parameter information obtains failure cause, specifically
Including：For by retrieving household electrical appliances fault parameter information, obtaining fault detail information；According to fault detail information, analysis obtains
Failure cause.
In this embodiment, for passing through the household electrical appliances fault parameter information that retrieval receives, fault detail information, root are obtained
According to fault detail information, analysis obtains failure cause, analyzes failure cause by server generation for professional so that Yong Hu
Family just can voluntarily obtain the concrete reason of an electric fault.
In one embodiment of the invention, it is preferable that household electrical appliances fault parameter information includes a kind of following or combination：Therefore
Hinder code, operation note, fault signature；Wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances.
In this embodiment, household electrical appliances fault parameter information includes a kind of following or combination but not limited to this：Error code, behaviour
It notes down, fault signature, wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances, and user passes through app
Or webpage selection household electrical appliances type, error code, some operation notes for leading to failure or household electrical appliances show some
Sound, photoelectricity, the fault signature shaken facilitate user to pass through diversified forms and retrieve family's electric fault, promote users' satisfaction degree.
The embodiment of third aspect present invention, it is proposed that a kind of household electrical appliances trouble-locating and prompt system 300, for terminal,
Fig. 3 show one embodiment of the present of invention for the household electrical appliances trouble-locating of terminal and the schematic block diagram of prompt system 300：
Receiving unit 302 for receiving household electrical appliances fault-signal, obtains household electrical appliances fault parameter information；
Transmitting element 304, for household electrical appliances fault parameter information to be sent to server, so that server is retrieved with analyzing event
Hinder reason and corresponding solution；
The receiving unit 302 is additionally operable to receive the failure cause sent by server and solves fault method；
Display unit 306, for showing failure cause and the solution fault method.
Household electrical appliances trouble-locating provided by the invention and prompt system 300, the receiving unit 302 of terminal receive family's electric fault letter
Number, household electrical appliances fault parameter information is obtained, household electrical appliances fault parameter information is sent to by server by transmitting element 304, for clothes
The retrieval of business device and analyzing failure cause and corresponding solution, receiving unit 302 receive the failure cause sent by server
With solution fault method, failure cause is shown by display unit 306 and solves fault method so that user readily obtains household electrical appliances
The information of failure, and specific failure cause and solution are more quickly got, it avoids due to time-consuming expense
The puzzlement that failure cause and solution are brought power to is searched to user, improves the usage experience of user.
In one embodiment of the invention, it is preferable that receiving unit 302 is additionally operable to receive household electrical appliances fault-signal, pass through
App or webpage obtain household electrical appliances fault parameter information.
In this embodiment, after the receiving unit 302 of terminal receives household electrical appliances fault-signal, user can be according to household electrical appliances event
Barrier signal chooses household electrical appliances fault parameter information by app or webpage, realizes and conveniently and efficiently retrieves fault parameter, avoids
User be in electric fault when the awkward circumstances that are nervously fumbled, have no way of doing it.
In one embodiment of the invention, it is preferable that household electrical appliances fault parameter information includes a kind of following or combination：Therefore
Hinder code, operation note, fault signature；Wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances.
In this embodiment, household electrical appliances fault parameter information includes a kind of following or combination but not limited to this：Error code, behaviour
It notes down, fault signature, wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances, and user passes through app
Or webpage selection household electrical appliances type, error code, some operation notes for leading to failure or household electrical appliances show some
Sound, photoelectricity, the fault signature shaken facilitate user to pass through diversified forms and retrieve family's electric fault, promote users' satisfaction degree.
The embodiment of fourth aspect present invention, it is proposed that a kind of household electrical appliances trouble-locating and prompt system 400, for servicing
Device, Fig. 4 show one embodiment of the present of invention for the household electrical appliances trouble-locating of server and the schematic block of prompt system 400
Figure：
Receiving unit 402, for receiving household electrical appliances fault parameter information；
Processing unit 404 for analyst's electric fault parameter information, obtains failure cause, and obtain and failure cause pair
The solution fault method answered；
Transmitting element 406, for failure cause and solution fault method to be sent to terminal.
Household electrical appliances trouble-locating provided by the invention and prompt system 400, the receiving unit 402 of server receive household electrical appliances event
After hindering parameter information, 404 analyst's electric fault parameter information of processing unit obtains failure cause, and then obtains and failure cause pair
The solution fault method answered, and pass through transmitting element 406 and failure cause and solution fault method are sent to terminal so that user
Without just can rapidly obtain failure cause by the investigation of professional and solve fault method, avoid to user in household electrical appliances
Very big puzzlement and influence product usage experience are caused when out of order.
In one embodiment of the invention, it is preferable that processing unit 404 includes：
Trouble-locating unit 4042 retrieves household electrical appliances fault parameter information for passing through, obtains fault detail information；
Processing unit 404 further includes：According to fault detail information, analysis obtains failure cause.
In this embodiment, the household electrical appliances fault parameter information received is retrieved for passing through trouble-locating unit 4042, obtained
To fault detail information, processing unit 404 obtains failure cause according to fault detail information, analysis, by server generation for profession
Personnel analyze failure cause so that user, which is in, just can voluntarily obtain the concrete reason of an electric fault.
In one embodiment of the invention, it is preferable that household electrical appliances fault parameter information includes a kind of following or combination：Therefore
Hinder code, operation note, fault signature；Wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances.
In this embodiment, household electrical appliances fault parameter information includes a kind of following or combination but not limited to this：Error code, behaviour
It notes down, fault signature, wherein, fault signature includes the sound characteristic, optical characteristics, vibrations feature of household electrical appliances, and user passes through app
Or webpage selection household electrical appliances type, error code, some operation notes for leading to failure or household electrical appliances show some
Sound, photoelectricity, the fault signature shaken facilitate user to pass through diversified forms and retrieve family's electric fault, promote users' satisfaction degree.
The embodiment of fifth aspect present invention, it is proposed that a kind of terminal 500, the household electrical appliances trouble-locating including any of the above-described
And prompt system 300, Fig. 5 show the schematic block diagram of the terminal 500 of one embodiment of the present of invention：
Household electrical appliances trouble-locating provided by the invention and prompt system 300, the receiving unit 302 of terminal receive family's electric fault letter
Number, household electrical appliances fault parameter information is obtained, household electrical appliances fault parameter information is sent to by server by transmitting element 204, for clothes
The retrieval of business device and analyzing failure cause and corresponding solution, receiving unit 302 receive the failure cause sent by server
With solution fault method, failure cause is shown by display unit 306 and solves fault method so that user readily obtains household electrical appliances
The information of failure, and specific failure cause and solution are more quickly got, it avoids due to time-consuming expense
The puzzlement that failure cause and solution are brought power to is searched to user, improves the usage experience of user.
The embodiment of sixth aspect present invention, it is proposed that a kind of server 600, family's electric fault inspection including any of the above-described
Rope and prompt system 400, Fig. 6 show the schematic block diagram of the server 600 of one embodiment of the present of invention：
Household electrical appliances trouble-locating provided by the invention and prompt system 400, the receiving unit 402 of server receive household electrical appliances event
After hindering parameter information, 404 analyst's electric fault parameter information of processing unit obtains failure cause, and then obtains and failure cause pair
The solution fault method answered, and pass through transmitting element 406 and failure cause and solution fault method are sent to terminal so that user
Without just can rapidly obtain failure cause by the investigation of professional and solve fault method, avoid to user in household electrical appliances
Very big puzzlement and influence product usage experience are caused when out of order.
Fig. 7 shows the household electrical appliances trouble-locating of a specific embodiment of the present invention and the schematic block diagram of prompt system：
Server includes：
(1) household electrical appliances trouble-locating component, some the household electrical appliances types selected by user, error code or leads to failure
Some operation notes handle the details that are out of order；
(2) household electrical appliances information processing apparatus, household electrical appliances will analyze these information after receiving information, and failure belongs to one in information
Class by error code or the operation behavior of analysis front, obtains failure cause and solves the common method of failure；
(3) information sends component, and the information of processing is sent to the terminals such as terminal or computer, makes the relevant information of failure
It shows in the terminal of user, is pushed by terminal so that prompting can be received when consumer products break down.
User obtains the sound, photoelectricity, the feature shaken of household electrical appliances first, and then open a terminal app or webpage, passes through end
End is established a set of convenient for retrieval failure wizard page, is selected features described above or is selected error code, some behaviour for leading to failure
It notes down, then server process obtains fault detail information, and then information is sent to terminal app, and user is allowed to learn.
In the description of this specification, the description of term " one embodiment ", " some embodiments ", " specific embodiment " etc.
Mean to combine at least one reality that the particular features, structures, materials, or characteristics that the embodiment or example describe are contained in the present invention
It applies in example or example.In the present specification, schematic expression of the above terms are not necessarily referring to identical embodiment or reality
Example.Moreover, description particular features, structures, materials, or characteristics can in any one or more embodiments or example with
Suitable mode combines.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.All within the spirits and principles of the present invention, that is made any repaiies
Change, equivalent replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (14)
1. a kind of household electrical appliances trouble-locating and reminding method, for terminal, which is characterized in that the household electrical appliances trouble-locating and prompting side
Method includes：
Household electrical appliances fault-signal is received, obtains household electrical appliances fault parameter information；
The household electrical appliances fault parameter information is sent to server, for server retrieval and analyzing failure cause and corresponding solution
Certainly method；
It receives the failure cause sent by server and solves fault method；
Show the failure cause and the solution fault method.
2. household electrical appliances trouble-locating according to claim 1 and reminding method, which is characterized in that described to receive the household electrical appliances event
Hinder signal, obtain the household electrical appliances fault parameter information, specifically include：
The household electrical appliances fault-signal is received, the household electrical appliances fault parameter information is obtained by app or webpage.
3. household electrical appliances trouble-locating according to claim 1 or 2 and reminding method, which is characterized in that
The household electrical appliances fault parameter information includes a kind of following or combination：Error code, operation note, fault signature；
Wherein, the fault signature includes the sound characteristic, optical characteristics, vibrations feature of the household electrical appliances.
4. a kind of household electrical appliances trouble-locating and reminding method, for server, which is characterized in that the household electrical appliances trouble-locating and prompting
Method includes：
Receive household electrical appliances fault parameter information；
The household electrical appliances fault parameter information is analyzed, obtains failure cause, and obtain solution failure corresponding with the failure cause
Method；
The failure cause and the solution fault method are sent to terminal.
5. household electrical appliances trouble-locating according to claim 4 and reminding method, which is characterized in that the analysis household electrical appliances event
Hinder parameter information, obtain the failure cause, specifically include：
For by retrieving the household electrical appliances fault parameter information, obtaining the fault detail information；
According to the fault detail information, analysis obtains failure cause.
6. household electrical appliances trouble-locating according to claim 4 or 5 and reminding method, which is characterized in that
The household electrical appliances fault parameter information includes a kind of following or combination：Error code, operation note, fault signature；
Wherein, the fault signature includes the sound characteristic, optical characteristics, vibrations feature of the household electrical appliances.
7. a kind of household electrical appliances trouble-locating and prompt system, for terminal, which is characterized in that the household electrical appliances trouble-locating and prompting system
System includes：
Receiving unit for receiving household electrical appliances fault-signal, obtains household electrical appliances fault parameter information；
Transmitting element, for the household electrical appliances fault parameter information to be sent to server, so that server is retrieved with analyzing failure
Reason and corresponding solution；
The receiving unit is additionally operable to receive the failure cause sent by server and solves fault method；
Display unit, for showing the failure cause and the solution fault method.
8. household electrical appliances trouble-locating according to claim 7 and prompt system, which is characterized in that
The receiving unit is additionally operable to receive the household electrical appliances fault-signal, and the household electrical appliances fault parameter is obtained by app or webpage
Information.
9. household electrical appliances trouble-locating according to claim 7 or 8 and prompt system, which is characterized in that
The household electrical appliances fault parameter information includes a kind of following or combination：Error code, operation note, fault signature；
Wherein, the fault signature includes the sound characteristic, optical characteristics, vibrations feature of the household electrical appliances.
10. a kind of household electrical appliances trouble-locating and prompt system, for server, which is characterized in that the household electrical appliances trouble-locating and carry
Show that system includes：
Receiving unit, for receiving household electrical appliances fault parameter information；
Processing unit for analyzing the household electrical appliances fault parameter information, obtains failure cause, and obtain and the failure cause pair
The solution fault method answered；
Transmitting element, for the failure cause and the solution fault method to be sent to terminal.
11. household electrical appliances trouble-locating according to claim 10 and prompt system, which is characterized in that the processing unit packet
It includes：
Trouble-locating unit retrieves the household electrical appliances fault parameter information for passing through, obtains the fault detail information；
The processing unit further includes：
According to the fault detail information, analysis obtains failure cause.
12. household electrical appliances trouble-locating and prompt system according to claim 10 or 11, which is characterized in that
The household electrical appliances fault parameter information includes a kind of following or combination：Error code, operation note, fault signature；
Wherein, the fault signature includes the sound characteristic, optical characteristics, vibrations feature of the household electrical appliances.
13. a kind of terminal, which is characterized in that including：
Household electrical appliances trouble-locating and prompt system as described in any one of claim 7 to 9.
14. a kind of server, which is characterized in that including：
Household electrical appliances trouble-locating and prompt system as described in any one of claim 10 to 12.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611089282.2A CN108132944A (en) | 2016-11-30 | 2016-11-30 | Household electrical appliances trouble-locating and reminding method, system, terminal and server |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611089282.2A CN108132944A (en) | 2016-11-30 | 2016-11-30 | Household electrical appliances trouble-locating and reminding method, system, terminal and server |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108132944A true CN108132944A (en) | 2018-06-08 |
Family
ID=62388165
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201611089282.2A Pending CN108132944A (en) | 2016-11-30 | 2016-11-30 | Household electrical appliances trouble-locating and reminding method, system, terminal and server |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN108132944A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109150674A (en) * | 2018-08-13 | 2019-01-04 | 广东美的制冷设备有限公司 | Fault cues system, method and device thereof, equipment, storage medium |
| CN110611595A (en) * | 2019-09-25 | 2019-12-24 | 珠海格力电器股份有限公司 | Method, apparatus and storage medium for outputting abnormal information |
| CN110752954A (en) * | 2019-10-28 | 2020-02-04 | 宁波奥克斯电气股份有限公司 | Networking fault detection method and related device for household electrical appliance |
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| CN102474420A (en) * | 2009-07-06 | 2012-05-23 | Lg电子株式会社 | Home appliance diagnosis system and method for operating same |
| CN104866632A (en) * | 2015-04-30 | 2015-08-26 | 广东美的制冷设备有限公司 | Failure data acquisition method, device and terminal of electric household appliance |
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Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102474420A (en) * | 2009-07-06 | 2012-05-23 | Lg电子株式会社 | Home appliance diagnosis system and method for operating same |
| CN104866632A (en) * | 2015-04-30 | 2015-08-26 | 广东美的制冷设备有限公司 | Failure data acquisition method, device and terminal of electric household appliance |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109150674A (en) * | 2018-08-13 | 2019-01-04 | 广东美的制冷设备有限公司 | Fault cues system, method and device thereof, equipment, storage medium |
| CN110611595A (en) * | 2019-09-25 | 2019-12-24 | 珠海格力电器股份有限公司 | Method, apparatus and storage medium for outputting abnormal information |
| CN110752954A (en) * | 2019-10-28 | 2020-02-04 | 宁波奥克斯电气股份有限公司 | Networking fault detection method and related device for household electrical appliance |
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Application publication date: 20180608 |