CN108111662A - Communication means and system, business platform, client and communication network - Google Patents
Communication means and system, business platform, client and communication network Download PDFInfo
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- CN108111662A CN108111662A CN201611054713.1A CN201611054713A CN108111662A CN 108111662 A CN108111662 A CN 108111662A CN 201611054713 A CN201611054713 A CN 201611054713A CN 108111662 A CN108111662 A CN 108111662A
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- user
- client
- business platform
- short message
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
- H04M1/2753—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips providing data content
- H04M1/2757—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips providing data content by data transmission, e.g. downloading
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
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- Engineering & Computer Science (AREA)
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- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention discloses a kind of communication means and system, business platform, client and communication network.This method includes：User communication record is handed down to client by business platform, and wherein user communication record includes address name and user's temporary number corresponding with address name；Client calls or sends short message according to the address name that employee selects, wherein, client shows address name；Communication network will call or short message is forwarded to business platform, wherein, the calling or short message include user's temporary number；User's temporary number is converted to the true number of user by business platform, and the true number of the user is sent to communication network；The calling or short message are sent to called subscriber by communication network according to the true number of the user.The present invention is under the collaboration of business platform, communication network and client, and attendant can be made a phone call or be sent short message based on customer name, and can't see the number information of client, so as to avoid the leakage of customer information.
Description
Technical field
The present invention relates to the communications field, more particularly to a kind of communication means and system, business platform, client and communication network
Network.
Background technology
For needing the industry of a large amount of attendants with client frequently by phone or messaging communication, such as educational institution,
Real estate intermediary, logistics express delivery, insurance etc. provide a kind of communication system so that attendant is not knowing user number information
Under the premise of still can carry out phone or short message with user and contact, so can effectively avoid user number information and the valuable visitor of enterprise
The leakage of family resource.
By taking educational institution as an example, the attendants such as sale, teacher are frequently necessary to carry out phone or short message with student and parent
It links up, the detailed number information of client can only be informed attendant by enterprise at present, and attendant is it is possible that by information leakage
Give colleague mechanism so that enterprise faces the risk that student is scooped away, this problem has become the main pain of educational institution at present
Point.
Educational institution is not only, also has other industry, such as real estate intermediary, the courier of logistics, insurance intermediaries etc.
All it is likely to become the source that information is even bought and sold in leakage.
The content of the invention
In view of above technical problem, the present invention provides a kind of communication means and system, business platform, client and communication
Network can prevent user number information from revealing.
According to an aspect of the present invention, a kind of communication means is provided, including：
User communication record is handed down to client by business platform, and wherein user communication record includes address name and and user
The corresponding user's temporary number of name；
Client calls or sends short message according to the address name that employee selects, wherein, client shows user's surname
Name；
Communication network will call or short message is forwarded to business platform, wherein, the calling or short message are included and used
Family temporary number；
User's temporary number is converted to the true number of user by business platform, and the true number of the user is sent to logical
Communication network；
The calling or short message are sent to called subscriber by communication network according to the true number of the user.
In one embodiment of the invention, the method further includes：
User is transmitted to business platform by communication network for the incoming call or short message of employee's client, wherein, the incoming call
Or short message includes the true number of user；
The true number translated of user is user's temporary number by business platform, and user's temporary number is sent to logical
Communication network；
User of incoming call or short message and user's temporary number are sent to client by communication network；
Client shows that user corresponding with user's temporary number has incoming call or short message.
In one embodiment of the invention, user communication record is handed down to client and included by the business platform：
After employee logs in client, client and business platform validation-cross worker；
After being verified, business platform obtains the user communication record of employee's ownership；
The user communication record is updated to client by business platform.
In one embodiment of the invention, before user communication record is handed down to client by the business platform, institute
The method of stating further includes：
Business platform receives the address book data from enterprise side, wherein the address book data includes the use of each user
Family name and the true number of user；
Business platform stores address book data to customer data base；
Business platform distributes temporary number for user, and user's temporary number is stored to customer data base.
In one embodiment of the invention, user's temporary number is converted to the true number bag of user by the business platform
It includes：
Business platform is corresponding with user's temporary number from user data library inquiry according to user's temporary number
The true number of user；
The business platform includes the true number translated of user for user's temporary number：
Business platform is corresponding with the true number of the user from user data library inquiry according to the true number of the user
User's temporary number.
According to another aspect of the present invention, a kind of business platform is provided, including client manager module and FH-number transform mould
Block, wherein：
Client manager module, for user communication record to be handed down to client, wherein user communication record includes user's surname
Name and user's temporary number corresponding with address name；
FH-number transform module, for receiving the calling of communication network forwarding or short message, wherein, the calling or short message
Information includes user's temporary number, and the calling or short message are that client is dialed or sent out according to the address name that employee selects
It send, wherein client shows address name；And user's temporary number is converted into the true number of user, and by the user
True number is sent to communication network, so that communication network sends out the calling or short message according to the true number of the user
Give called subscriber.
In one embodiment of the invention, FH-number transform module is additionally operable to receive the user of communication network forwarding for member
The incoming call or short message of work client, wherein the incoming call or short message include the true number of user；It is by the true number translated of user
User's temporary number, and user's temporary number is sent to communication network, so as to communication network by user of incoming call or short message,
And user's temporary number is sent to client, client shows that user corresponding with user's temporary number has incoming call or short
Letter.
In one embodiment of the invention, client manager module is used for after employee logs in client, with client
Validation-cross worker；After being verified, the user communication record of employee's ownership is obtained；And by the user communication record
It is updated to client.
In one embodiment of the invention, the business platform further include user management module, number management module and
Customer data base, wherein：
User management module, for receiving the address book data from enterprise side, wherein the address book data is included often
The address name of one user and the true number of user；And address book data is stored to customer data base；
Number management module for distributing temporary number for user, and user's temporary number is stored to customer data base；
Customer data base, for storing user information and user's temporary number.
In one embodiment of the invention, user's temporary number is being converted to the true number of user by FH-number transform module
When, it is true from user data library inquiry and the corresponding user of user's temporary number for according to user's temporary number
Real number；And when being user's temporary number by the true number translated of user, for according to the true number of the user, from
User data library inquiry and the corresponding user's temporary number of the true number of the user.
According to another aspect of the present invention, a kind of client is provided, including address list receiving module, address list display module
And communication module, wherein：
Address list receiving module, for receiving the user communication record that business platform issues, wherein user communication record includes using
Family name and user's temporary number corresponding with address name；
Address list display module, for showing address name；
Short message is called or sent to communication module, the address name for being selected according to employee, wherein, it is described calling or
Short message include user's temporary number, so as to communication network will call or short message be forwarded to business platform, business platform
User's temporary number is converted into the true number of user and the true number of the user is sent to communication network, afterwards communication network
The calling or short message are sent to called subscriber by network according to the true number of the user.
In one embodiment of the invention, communication module is additionally operable to receive the user of incoming call or short that communication network is sent
User is transmitted to business and put down by letter and user's temporary number, wherein communication network for the incoming call or short message of employee's client
Platform, wherein, the incoming call or short message include the true number of user；The true number translated of user is interim number of user by business platform
Code, and user's temporary number is sent to communication network；
Address list display module, which is additionally operable to display user corresponding with user's temporary number, incoming call or short message.
In one embodiment of the invention, the client further includes authentication module, wherein：
Authentication module, for employee log in client after, with business platform validation-cross worker；
Address list receiving module is used for after authentication module is verified worker, obtains employee's ownership
User communication record；And the user communication record is updated to client.
According to another aspect of the present invention, a kind of communication network is provided, including forwarding module, true number reception module and
Connecting module, wherein：
Forwarding module, for calling or sending the situation of short message according to the address name that employee selects in client
Under, calling or short message are forwarded to business platform, so that user's temporary number is converted to true number of user by business platform
Code, wherein, the calling or short message include user's temporary number, and user communication record is handed down to client by business platform in advance
End, wherein user communication record include address name and user's temporary number corresponding with address name, and client shows user
Name；
True number reception module, for receiving true number of the user corresponding with user's temporary number of business platform return
Code；
Connecting module, for the calling or short message to be sent to called subscriber according to the user true number.
In one embodiment of the invention, the communication network further includes temporary number receiving module, wherein：
Forwarding module is additionally operable to user being transmitted to business platform for the incoming call or short message of employee's client, wherein, institute
It states incoming call or short message and includes the true number of user, so that the true number translated of user is user's temporary number by business platform；
Temporary number receiving module, for receive business platform return with the corresponding user of the true number of the user
Temporary number；
Connecting module is additionally operable to be sent out user of incoming call or short message and user's temporary number according to user's temporary number
Client is given, so that client shows that user corresponding with user's temporary number has incoming call or short message.
According to another aspect of the present invention, a kind of communication system is provided, including the business as described in above-mentioned any embodiment
Platform, the client as described in above-mentioned any embodiment and the communication network as described in above-mentioned any embodiment.
Under the collaboration of business platform, communication network and client, attendant can be beaten the present invention based on customer name
Phone sends short message, and can't see the number information of client, so as to avoid the leakage of customer information.
Description of the drawings
It in order to illustrate more clearly about the embodiment of the present invention or technical scheme of the prior art, below will be to embodiment or existing
There is attached drawing needed in technology description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention, for those of ordinary skill in the art, without creative efforts, can be with
Other attached drawings are obtained according to these attached drawings.
Fig. 1 is the schematic diagram of communication system one embodiment of the present invention.
Fig. 2 is the schematic diagram of business platform first embodiment of the present invention.
Fig. 3 is the schematic diagram of business platform second embodiment of the present invention.
Fig. 4 is the schematic diagram of client first embodiment of the present invention.
Fig. 5 is the schematic diagram of client second embodiment of the present invention.
Fig. 6 is the schematic diagram of communication network first embodiment of the present invention.
Fig. 7 is the schematic diagram of communication network second embodiment of the present invention.
Fig. 8 is the schematic diagram of communication means first embodiment of the present invention.
Fig. 9 is the schematic diagram of communication means second embodiment of the present invention.
Figure 10 is the schematic diagram of communication means 3rd embodiment of the present invention.
Specific embodiment
Below in conjunction with the attached drawing in the embodiment of the present invention, the technical solution in the embodiment of the present invention is carried out clear, complete
Site preparation describes, it is clear that described embodiment is only part of the embodiment of the present invention, instead of all the embodiments.Below
Description only actually at least one exemplary embodiment is illustrative, is never used as to the present invention and its application or makes
Any restrictions.Based on the embodiments of the present invention, those of ordinary skill in the art are not making creative work premise
Lower all other embodiments obtained, belong to the scope of protection of the invention.
Unless specifically stated otherwise, the component and positioned opposite, the digital table of step otherwise illustrated in these embodiments
It is not limited the scope of the invention up to formula and numerical value.
Simultaneously, it should be appreciated that for ease of description, the size of the various pieces shown in attached drawing is not according to reality
Proportionate relationship draw.
It may be not discussed in detail for technology, method and apparatus known to person of ordinary skill in the relevant, but suitable
In the case of, the technology, method and apparatus should be considered as authorizing part for specification.
In shown here and discussion all examples, any occurrence should be construed as merely illustrative, without
It is as limitation.Therefore, the other examples of exemplary embodiment can have different values.
It should be noted that：Similar label and letter represents similar terms in following attached drawing, therefore, once a certain Xiang Yi
It is defined, then it need not be further discussed in subsequent attached drawing in a attached drawing.
Fig. 1 is the schematic diagram of communication system one embodiment of the present invention.As shown in Figure 1, the communication system includes business
Platform 100, client 200 and communication network 300, wherein：
Business platform 100 includes number management module 110, customer data base 120, client manager module 130, number and becomes
Block 140 and user management module 150 are changed the mold, wherein：
Number management module 110, for the temporary number for user's distribution for communication.
Customer data base 120, the correspondence for the truthful data for storing user and with temporary number.
Client manager module 130, authentication, address list download and update for enterprise staff etc..
FH-number transform module 140 will carry out FH-number transform during for calling and receive and dispatch short message to hide true number.
User management module 150 configures door etc. for providing with enterprise platform Data synchronization interface, user data.
Communication network 300, the information exchange for the processing for carrying out calling and short message and with business platform.
Client 200, enterprise provide the client for being exclusively used in contact client for employee；Client offer is connect based on address list
It makes a phone call, receive and dispatch the function of short message.
Based on the communication system for being used to prevent user number information leakage that the above embodiment of the present invention provides, put down in business
Under the collaboration of platform, communication network and client, attendant's (enterprise staff) can be made a phone call or be sent based on customer name short
Letter, and can't see the number information of client；Equally, caller client or receive short message when also only show the information such as customer name,
I.e. attendant can't see the true number of client during writing to each other, so as to avoid the leakage of customer information.
The above embodiment of the present invention utilizes the mode of internet intelligent client, passes through the association of communication network and business platform
Make so that attendant still can be taken phone by address name and received and dispatched short in the case where not knowing Subscriber Number
Letter provides a kind of advanced, effective method for preventing information leakage, the pain for solving industry for specific industry and scene
Point problem.To sum up, the prior art of the present invention relatively same type, it is creative, advanced.
The above embodiment of the present invention can be used for the industries such as educational institution, real estate intermediary, logistics express delivery, insurance, mainly
Purpose is to avoid the leakage of corporate client resource, while also protects the privacy of user.It can be used in the future as public user
Ability based on the even various mark communications of name, the pet name is provided.
Under the more and more common reality of harassing call, colleague's harmful competition, the above embodiment of the present invention has good
Good practicability can be value social, that enterprise and individual creativity are considerable.
Below by specific embodiment to business platform 100, client 200 in communication system in Fig. 1 embodiments of the present invention
It is further described with the concrete structure and function of communication network 300.
Fig. 2 is the schematic diagram of business platform first embodiment of the present invention.As shown in Fig. 2, the business platform of Fig. 1 embodiments
100 can include client manager module 130 and FH-number transform module 140, wherein：
Client manager module 130, for user communication record to be handed down to client 200, wherein user communication record includes
Address name and user's temporary number corresponding with address name.
FH-number transform module 140, for receiving the calling of the forwarding of communication network 300 or short message, wherein, the calling
Or short message includes user's temporary number, the calling or short message are user's surnames that client 200 is selected according to employee
What name was dialed or sent, wherein client 200 shows address name；And user's temporary number is converted into true number of user
Code, and the true number of the user is sent to communication network 300, so that communication network 300 is according to the true number of the user
The calling or short message are sent to called subscriber.
In one embodiment of the invention, FH-number transform module 140 is that user's temporary number is converted to user is true
During number, specifically it can be used for according to user's temporary number, from the inquiry of customer data base 120 and user's temporary number
The corresponding true number of user.
In one embodiment of the invention, FH-number transform module 140 can be also used for receiving what communication network 300 forwarded
User is directed to the incoming call or short message of employee's client 200, wherein the incoming call or short message include the true number of user；User is true
Real number translated is user's temporary number, and user's temporary number is sent to communication network 300, so as to communication network
User of incoming call or short message and user's temporary number are sent to client 200 by 300, and the display of client 200 is faced with the user
When the corresponding user of number have incoming call or short message.
In one embodiment of the invention, FH-number transform module 140 is interim for user by the true number translated of user
During number, specifically it can be used for according to the true number of the user, from the inquiry of customer data base 120 and the true number of the user
Corresponding user's temporary number.
Based on the business platform that the above embodiment of the present invention provides, under the collaboration of communication network and client, people is serviced
Member's (enterprise staff) can be made a phone call or be sent short message based on customer name, and can't see the number information of client；Equally, client
The information such as customer name are also only shown when incoming call or reception short message, i.e. attendant can't see visitor during writing to each other
The true number at family, so as to avoid the leakage of customer information.
In one embodiment of the invention, client manager module 130 can be used for logging in client 200 in employee
Afterwards, with 200 validation-cross worker of client；After being verified, the user communication record of employee's ownership is obtained；It and will
The user communication record is updated to client 200.
The above embodiment of the present invention adds worker and verifies link, so as to further improve the safety of customer information
Property, it ensure that customer information is not revealed；Simultaneously for specific employee, the user communication record (member for simply needing the employee
The user communication record of work ownership) client of the employee is sent to, so as to further improve the security of customer information,
It ensure that customer information is not revealed.
Fig. 3 is the schematic diagram of business platform second embodiment of the present invention.Compared with embodiment illustrated in fig. 3, real shown in Fig. 3
It applies in example, the business platform 100 can also include user management module 150, number management module 110 and customer data base
120, wherein：
User management module 150, for receiving the address book data from enterprise side, wherein the address book data includes
The address name of each user and the true number of user；And address book data is stored to customer data base 120.
Number management module 110 for distributing temporary number for user, and user's temporary number is stored to user data
Storehouse 120.
Customer data base 120, for storing user information and user's temporary number.
Business platform receives the address book data from enterprise side in the above embodiment of the present invention, believes for each user
Breath generates user's temporary number, and in user data library storage user temporary number and the correspondence of the true number of user.
The above embodiment of the present invention can utilize the mode of internet intelligent client as a result, pass through communication network and industry
The cooperation of business platform so that attendant still can take electricity in the case where not knowing Subscriber Number by address name
Words and transmitting-receiving short message provide a kind of advanced, effective method for preventing information leakage for specific industry and scene, solve
The pain spot problem of industry.To sum up, the prior art of same type is compared in the invention of the application patent, creative, advanced.
Fig. 4 is the schematic diagram of client first embodiment of the present invention.As shown in figure 4, the client 200 can include leading to
News record receiving module 210, address list display module 220 and communication module 230, wherein：
Address list receiving module 210, for receiving the user communication record that business platform 100 issues, wherein user communication record
Including address name and user's temporary number corresponding with address name.
Address list display module 220, for showing address name.
Short message is called or sent to communication module 230, the address name for being selected according to employee, wherein, it is described to exhale
Cry or short message include user's temporary number, so as to communication network 300 will call or short message be forwarded to business platform
100, user's temporary number is converted to the true number of user and the true number of the user is sent to communication by business platform 100
Network 300, afterwards communication network 300 according to the true number of the user by it is described calling or short message be sent to called use
Family.
In one embodiment of the invention, communication module 230 can be also used for receiving the user that communication network 300 is sent
User is directed to the incoming call or short of employee's client 200 by incoming call or short message and user's temporary number, wherein communication network 300
Letter is transmitted to business platform 100, wherein, the incoming call or short message include the true number of user；Business platform 100 is true by user
Number translated is user's temporary number, and user's temporary number is sent to communication network 300.
Address list display module 220, which can be also used for display user corresponding with user's temporary number, incoming call or short
Letter.
Based on the client that the above embodiment of the present invention provides, pass through the cooperation of communication network and business platform so that clothes
Business personnel still can take phone and transmitting-receiving short message in the case where not knowing Subscriber Number by address name, be specific
Industry and scene provide a kind of advanced, effective method for preventing information leakage, solve the problems, such as the pain spot of industry.This
Invention above-described embodiment causes attendant to can't see the true number of client during writing to each other, so as to avoid visitor
The leakage of family information.
Fig. 5 is the schematic diagram of client second embodiment of the present invention.Compared with embodiment illustrated in fig. 4, in implementation shown in Fig. 5
In example, the client 200 can also include authentication module 240, wherein：
Authentication module 240, for employee log in client 200 after, with 100 validation-cross employee's body of business platform
Part.
Address list receiving module 210 can be also used for after authentication module 240 is verified worker, obtain
The user communication record of employee's ownership.
The above embodiment of the present invention adds worker and verifies link, so as to further improve the safety of customer information
Property, it ensure that customer information is not revealed；Simultaneously for specific employee, the user communication record (member for simply needing the employee
The user communication record of work ownership) client of the employee is sent to, so as to further improve the security of customer information,
It ensure that customer information is not revealed.
Fig. 6 is the schematic diagram of communication network first embodiment of the present invention.As shown in fig. 6, the communication network of Fig. 1 embodiments
300 can include forwarding module 310, true number reception module 320 and connecting module 330, wherein：
Forwarding module 310, for calling or sending short message according to the address name that employee selects in client 200
In the case of, calling or short message are forwarded to business platform 100, so that business platform 100 is converted to user's temporary number
The true number of user, wherein, the calling or short message include user's temporary number, and business platform 100 in advance leads to user
News record is handed down to client 200, and wherein user communication record includes address name and interim number of user corresponding with address name
Code, client 200 show address name.
True number reception module 320, for receiving the user corresponding with user's temporary number of the return of business platform 100
True number.
Connecting module 330, for the calling or short message to be sent to called use according to the user true number
Family.
Based on the communication network that the above embodiment of the present invention provides, under the collaboration of business platform and client, people is serviced
Member can be made a phone call or be sent short message based on customer name, and can't see the number information of client, so as to avoid customer information
Leakage.
Fig. 7 is the schematic diagram of communication network second embodiment of the present invention.Compared with embodiment illustrated in fig. 6, real shown in Fig. 7
It applies in example, the communication network 300 can also include temporary number receiving module 340, wherein：
Forwarding module 310 can be also used for that user is transmitted to business and is put down for the incoming call or short message of employee's client 200
Platform 100, wherein, the incoming call or short message include the true number of user, so that the true number translated of user is by business platform 100
User's temporary number.
Temporary number receiving module 340, for receiving the corresponding with the true number of the user of the return of business platform 100
User's temporary number.
Connecting module 330 can be also used for being faced user of incoming call or short message and user according to user's temporary number
When number be sent to client 200, send a telegram here or short so that client 200 shows that corresponding with user's temporary number user has
Letter.
The client that the above embodiment of the present invention provides, passes through the cooperation of communication network and business platform so that service people
Member still can take phone and transmitting-receiving short message in the case where not knowing Subscriber Number by address name, be specific row
Industry and scene provide a kind of advanced, effective method for preventing information leakage, solve the problems, such as the pain spot of industry.The present invention
Above-described embodiment causes attendant to can't see the true number of client during writing to each other, and believes so as to avoid client
The leakage of breath.
In an embodiment of the invention, the communication network 300 can be wireless network or cable network.
In an embodiment of the invention, the communication network 300 can be operators communication network.
Fig. 8 is the schematic diagram of communication means first embodiment of the present invention.Preferably, the present embodiment can be by the above-mentioned reality of the present invention
The communication system for applying example performs.As shown in figure 8, the method can also include：
Step 81, user communication record is handed down to client 200 by business platform 100, and wherein user communication record includes user
Name and user's temporary number corresponding with address name.
In one embodiment of the invention, step 81 can include：
Step 811, after employee logs in client 200, client 200 and 100 validation-cross worker of business platform.
Step 812, after being verified, business platform 100 obtains the user communication record of employee's ownership.
Step 813, the user communication record is updated to client 200 by business platform 100.
Step 82, short message is called or sent to client 200 according to the address name that employee selects, wherein, client
200 display address names.
Step 83, communication network 300 will call or short message is forwarded to business platform 100, wherein, the calling or short
Letter information includes user's temporary number.
Step 84, user's temporary number is converted to the true number of user by business platform 100, and by true number of the user
Code is sent to communication network 300.
In one embodiment of the invention, in step 84, user's temporary number is converted to use by the business platform 100
The step of true number in family, can include：Business platform 100 is inquired about according to user's temporary number from customer data base 120
With the true number of the corresponding user of user's temporary number.
Step 85, the calling or short message are sent to called by communication network 300 according to the true number of the user
User.
Based on the above embodiment of the present invention provide prevent user number information reveal communication means, business platform,
Under the collaboration of communication network and client, attendant can be made a phone call or be sent short message based on customer name, and can't see visitor
The number information at family, so as to avoid the leakage of customer information.
Fig. 9 is the schematic diagram of communication means second embodiment of the present invention.Preferably, the present embodiment can be by the above-mentioned reality of the present invention
The communication system for applying example performs.Outside Fig. 8 embodiments, the method can also include：
Step 91, user is transmitted to business platform by communication network 300 for the incoming call or short message of employee's client 200
100, wherein, the incoming call or short message include the true number of user.
Step 92, the true number translated of user is user's temporary number by business platform 100, and by interim number of the user
Code is sent to communication network 300.
In one embodiment of the invention, in step 92, the true number translated of user is use by the business platform 100
The step of family temporary number, can include：Business platform 100 is inquired about according to the true number of the user from customer data base 120
With the corresponding user's temporary number of the true number of the user.
Step 93, user of incoming call or short message and user's temporary number are sent to client 200 by communication network 300.
Step 94, client 200 shows that user corresponding with user's temporary number has incoming call or short message.
The communication means that the above embodiment of the present invention provides, passes through communication network, attendant's client and business platform
Cooperation so that attendant still can take phone and receipts in the case where not knowing Subscriber Number by address name
It sends short messages, provides a kind of advanced, effective method for preventing information leakage for specific industry and scene, solve industry
Pain spot problem.The above embodiment of the present invention causes attendant to can't see true number of client during writing to each other
Code, so as to avoid the leakage of customer information.
In one embodiment of the invention, before Fig. 7 or Fig. 8 embodiments of the present invention, the method can also include：
Business platform 100 receives the address book data from enterprise side, wherein the address book data includes user's surname of each user
Name and the true number of user.Business platform 100 stores address book data to customer data base 120.Business platform 100 is user
Temporary number is distributed, and user's temporary number is stored to customer data base 120.
Business platform receives the address book data from enterprise side in the above embodiment of the present invention, believes for each user
Breath generates user's temporary number, and in user data library storage user temporary number and the correspondence of the true number of user.By
This can cause communication network when carrying out the communication of client and user, to client using user's temporary number, so that
Attendant is obtained in the case where not knowing Subscriber Number, phone and transmitting-receiving short message still can be taken by address name, is
Specific industry and scene provide a kind of advanced, effective method for preventing information leakage, and the pain spot for solving industry is asked
Topic.
Figure 10 is the schematic diagram of communication means 3rd embodiment of the present invention.Preferably, the present embodiment can be above-mentioned by the present invention
The communication system of embodiment performs.As shown in Figure 10, the method can also include：
Step 1, user management module receives the address book data from enterprise side.
Step 2, user management module stores user information to customer data base.
Step 3, number management module distributes temporary number for user, and stores to user data library module.
Step 4, enterprise staff logs in client, and client contacts verification worker with client manager module.
Step 5, after being verified, client manager module obtains the user communication of employee ownership to customer data base
Record.
Step 6, address list is updated to client by client manager module, and client shows that the employee is responsible for user's
The information such as name, but without telephone number.
Step 8, employee selects address name to call or send short message, the quilt that the primary interface of mobile phone and network side use
Code of calling out the numbers is the temporary number for distributing to user.
Step 9, network side will call or short message is sent to business platform.
Step 9, FH-number transform module obtains the related data of number from customer data base.
Step 10, the called temporary number of user is transformed to the true number of user by FH-number transform module.
Step 11, communication network continues according to the true number of user.
Step 12, when sending a telegram here or receiving short message, network side is also notified that FH-number transform module；The true number of user is become
After being changed to temporary number, then employee is called, mobile phone side only shows address name and relevant information, and (the primary interface of mobile phone is shown as using
The temporary number at family).
The above embodiment of the present invention utilizes the mode of internet intelligent client, passes through the association of communication network and business platform
Make so that attendant still can be taken phone by address name and received and dispatched short in the case where not knowing Subscriber Number
Letter provides a kind of advanced, effective method for preventing information leakage, the pain for solving industry for specific industry and scene
Point problem.To sum up, the prior art of the present invention relatively same type, it is creative, advanced.
The above embodiment of the present invention can be used for the industries such as educational institution, real estate intermediary, logistics express delivery, insurance, mainly
Purpose is to avoid the leakage of corporate client resource, while also protects the privacy of user.It can be used in the future as public user
Ability based on the even various mark communications of name, the pet name is provided.
Under the more and more common reality of harassing call, colleague's harmful competition, the above embodiment of the present invention has good
Good practicability can be value social, that enterprise and individual creativity are considerable.
Number management module 110 described above, customer data base 120, client manager module 130, number become
Change the mold block 140, user management module 150, address list receiving module 210, address list display module 220, communication module 230, body
Part authentication module 240, forwarding module 310, true number reception module 320, connecting module 330, temporary number receiving module 340
Functional units is waited to can be implemented as performing general processor, the programmable logic controller (PLC) of function described in the invention
(PLC), digital signal processor (DSP), application-specific integrated circuit (ASIC), field programmable gate array (FPGA) or other can
Programmed logic device, discrete gate either transistor logic, discrete hardware components or it is arbitrary appropriately combined.
So far, the present invention is described in detail.In order to avoid the design of the masking present invention, it is public that this field institute is not described
Some details known.Those skilled in the art as described above, can be appreciated how to implement technology disclosed herein completely
Scheme.
One of ordinary skill in the art will appreciate that hardware can be passed through by realizing all or part of step of above-described embodiment
It completes, relevant hardware can also be instructed to complete by program, the program can be stored in a kind of computer-readable
In storage medium, storage medium mentioned above can be read-only memory, disk or CD etc..
Description of the invention provides for the sake of example and description, and is not exhaustively or by the present invention
It is limited to disclosed form.Many modifications and variations are obvious for the ordinary skill in the art.It selects and retouches
It states embodiment and is to more preferably illustrate the principle of the present invention and practical application, and those of ordinary skill in the art is enable to manage
The present invention is solved so as to design the various embodiments with various modifications suitable for special-purpose.
Claims (16)
1. a kind of communication means, which is characterized in that including：
User communication record is handed down to client by business platform, and wherein user communication record includes address name and and address name
Corresponding user's temporary number；
Client calls or sends short message according to the address name that employee selects, wherein, client shows address name；
Communication network will call or short message is forwarded to business platform, wherein, the calling or short message face comprising user
When number；
User's temporary number is converted to the true number of user by business platform, and the true number of the user is sent to communication network
Network；
The calling or short message are sent to called subscriber by communication network according to the true number of the user.
2. it according to the method described in claim 1, it is characterized in that, further includes：
User is transmitted to business platform by communication network for the incoming call or short message of employee's client, wherein, the incoming call or short
Letter includes the true number of user；
The true number translated of user is user's temporary number by business platform, and user's temporary number is sent to communication network
Network；
User of incoming call or short message and user's temporary number are sent to client by communication network；
Client shows that user corresponding with user's temporary number has incoming call or short message.
3. method according to claim 1 or 2, which is characterized in that user communication record is handed down to visitor by the business platform
Family end includes：
After employee logs in client, client and business platform validation-cross worker；
After being verified, business platform obtains the user communication record of employee's ownership；
The user communication record is updated to client by business platform.
4. method according to claim 1 or 2, which is characterized in that be handed down to user communication record in the business platform
Before client, further include：
Business platform receives the address book data from enterprise side, wherein the address book data includes user's surname of each user
Name and the true number of user；
Business platform stores address book data to customer data base；
Business platform distributes temporary number for user, and user's temporary number is stored to customer data base.
5. according to the method described in claim 2, it is characterized in that, user's temporary number is converted to user by the business platform
True number includes：
Business platform is according to user's temporary number, from user data library inquiry and the corresponding use of user's temporary number
The true number in family；
The business platform includes the true number translated of user for user's temporary number：
Business platform is according to the true number of the user, from user data library inquiry and the corresponding use of the true number of the user
Family temporary number.
6. a kind of business platform, which is characterized in that including client manager module and FH-number transform module, wherein：
Client manager module, for user communication record to be handed down to client, wherein user communication record include address name with
And user's temporary number corresponding with address name；
FH-number transform module, for receiving the calling of communication network forwarding or short message, wherein, the calling or short message
Comprising user's temporary number, the calling or short message are that client is dialed or sent according to the address name that employee selects
, wherein client shows address name；And user's temporary number is converted into the true number of user, and the user is true
Real number is sent to communication network, so that communication network sends the calling or short message according to the true number of the user
To called subscriber.
7. business platform according to claim 6, which is characterized in that
FH-number transform module is additionally operable to receive incoming call or short message of the user for employee's client of communication network forwarding, wherein institute
It states incoming call or short message includes the true number of user；It is user's temporary number by the true number translated of user, and the user is faced
When number be sent to communication network, so that user of incoming call or short message and user's temporary number are sent to client by communication network
End, client show that user corresponding with user's temporary number has incoming call or short message.
8. the business platform according to claim 6 or 7, which is characterized in that
Client manager module is used for after employee logs in client, with client validation-cross worker；It is being verified
Afterwards, the user communication record of employee's ownership is obtained；And the user communication record is updated to client.
9. the business platform according to claim 6 or 7, which is characterized in that further include user management module, number administration mould
Block and customer data base, wherein：
User management module, for receiving the address book data from enterprise side, wherein the address book data includes each use
The address name at family and the true number of user；And address book data is stored to customer data base；
Number management module for distributing temporary number for user, and user's temporary number is stored to customer data base；
Customer data base, for storing user information and user's temporary number.
10. business platform according to claim 7, which is characterized in that
FH-number transform module by user's temporary number when being converted to the true number of user, for according to interim number of the user
Code, from user data library inquiry and the true number of the corresponding user of user's temporary number；
FH-number transform module is when being user's temporary number by the true number translated of user, for according to true number of the user
Code, from user data library inquiry and the corresponding user's temporary number of the true number of the user.
11. a kind of client, which is characterized in that including address list receiving module, address list display module and communication module,
In：
Address list receiving module, for receiving the user communication record that business platform issues, wherein user communication record includes user's surname
Name and user's temporary number corresponding with address name；
Address list display module, for showing address name；
Short message is called or sent to communication module, the address name for being selected according to employee, wherein, the calling or short message
Information include user's temporary number, so as to communication network will call or short message be forwarded to business platform, business platform will be used
Family temporary number is converted to the true number of user and the true number of the user is sent to communication network, afterwards communication network root
The calling or short message are sent to called subscriber according to the user true number.
12. client according to claim 11, which is characterized in that
Communication module is additionally operable to receive user of incoming call or short message and the user's temporary number that communication network is sent, wherein communicating
User is transmitted to business platform by network for the incoming call or short message of employee's client, wherein, the incoming call or short message are included and used
The true number in family；The true number translated of user is user's temporary number, and user's temporary number is sent by business platform
To communication network；
Address list display module, which is additionally operable to display user corresponding with user's temporary number, incoming call or short message.
13. the client according to claim 11 or 12, which is characterized in that authentication module is further included, wherein：
Authentication module, for employee log in client after, with business platform validation-cross worker；
Address list receiving module is used for after authentication module is verified worker, obtains the use of employee's ownership
Family address list；And the user communication record is updated to client.
14. a kind of communication network, which is characterized in that including forwarding module, true number reception module and connecting module, wherein：
Forwarding module, will in the case of calling according to the address name that employee selects in client or sending short message
Calling or short message are forwarded to business platform, so that user's temporary number is converted to the true number of user by business platform,
In, the calling or short message include user's temporary number, and user communication record is handed down to client by business platform in advance,
Middle user communication record includes address name and user's temporary number corresponding with address name, and client shows address name；
True number reception module, for receiving the true number of user corresponding with user's temporary number of business platform return；
Connecting module, for the calling or short message to be sent to called subscriber according to the user true number.
15. communication network according to claim 14, which is characterized in that temporary number receiving module is further included, wherein：
Forwarding module is additionally operable to user being transmitted to business platform for the incoming call or short message of employee's client, wherein, it is described next
Electricity or short message include the true number of user, so as to business platform by the true number translated of user be user's temporary number；
Temporary number receiving module, for receiving the interim with the corresponding user of the true number of the user of business platform return
Number；
Connecting module is additionally operable to be sent to user of incoming call or short message and user's temporary number according to user's temporary number
Client, so that client shows that user corresponding with user's temporary number has incoming call or short message.
16. a kind of communication system, which is characterized in that including any one of claim 6-10 business platform, right will
Seek the communication network described in the client and claims 14 or 15 any one of 11-13.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611054713.1A CN108111662A (en) | 2016-11-25 | 2016-11-25 | Communication means and system, business platform, client and communication network |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611054713.1A CN108111662A (en) | 2016-11-25 | 2016-11-25 | Communication means and system, business platform, client and communication network |
Publications (1)
| Publication Number | Publication Date |
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| CN108111662A true CN108111662A (en) | 2018-06-01 |
Family
ID=62205214
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201611054713.1A Pending CN108111662A (en) | 2016-11-25 | 2016-11-25 | Communication means and system, business platform, client and communication network |
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