CN107959572A - A kind of cloud call management system and platform - Google Patents
A kind of cloud call management system and platform Download PDFInfo
- Publication number
- CN107959572A CN107959572A CN201711219179.XA CN201711219179A CN107959572A CN 107959572 A CN107959572 A CN 107959572A CN 201711219179 A CN201711219179 A CN 201711219179A CN 107959572 A CN107959572 A CN 107959572A
- Authority
- CN
- China
- Prior art keywords
- user
- management system
- information
- speech
- call management
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/32—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols including means for verifying the identity or authority of a user of the system or for message authentication, e.g. authorization, entity authentication, data integrity or data verification, non-repudiation, key authentication or verification of credentials
- H04L9/3215—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols including means for verifying the identity or authority of a user of the system or for message authentication, e.g. authorization, entity authentication, data integrity or data verification, non-repudiation, key authentication or verification of credentials using a plurality of channels
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/00174—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys
- G07C9/00571—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys operated by interacting with a central unit
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/00174—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys
- G07C9/00896—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys specially adapted for particular uses
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42008—Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/00174—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys
- G07C9/00896—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys specially adapted for particular uses
- G07C2009/0092—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys specially adapted for particular uses for cargo, freight or shipping containers and applications therefore in general
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Computer Security & Cryptography (AREA)
- Computer Networks & Wireless Communication (AREA)
- Health & Medical Sciences (AREA)
- Computing Systems (AREA)
- General Health & Medical Sciences (AREA)
- Medical Informatics (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention provides a kind of cloud call management system and platform, belongs to big data service technology field, including：Authentication module, for sending checking information to user according to default first authentication policy, and for receiving identifying code that user feeds back according to checking information and being handled to obtain the first verification result according to identifying code, and for sending speech identifying code to corresponding user after detecting that the checking information that preset times are sent to same user all fails, and for sending speech verification information to user according to default second authentication policy, and for receiving speech identifying code that user feeds back according to speech verification information and being handled to obtain the second verification result according to speech identifying code.Beneficial effects of the present invention：Verification efficiency during user's calling is improved, lifts user's usage comfort, improves call security.
Description
Technical field
The present invention relates to big data service technology field, more particularly to a kind of cloud call management system and platform.
Background technology
At present, in the market lack big data under member's intercourse platform by all kinds of means, can not efficiently integrate short message, voice,
Flow etc..Existing call platform there are variety of problems, such as：
1) because some networks or other reasons, the identifying code that user can not sometimes normally receive text causes verification to be lost
Lose；
2) can not ensure with the letter for obtaining checking information in some crucial verification links (such as payment verification, authentication)
Cease security；
3) the fresh product subscribed on consumer's line is placed in object keeping box by supermarket, and to consumer send unpack password but
Consumer, which often occurs, to forget Password or the situation of lost password short message, leads to not smooth picking, causes to waste；
4) include disparate networks car enterprise at present, generally face a problem, exactly easily made in business Risk factor
Phone number into user is revealed, and very big inconvenience is caused to supervision；
Problem above causes the CSAT of existing calling system and platform relatively low.
The content of the invention
For problems of the prior art, the present invention provides a kind of cloud call management system and platform.
The present invention adopts the following technical scheme that：
A kind of cloud call management system, the cloud call management system are based on Cloud Server, the cloud call management system
Including：
Authentication module, the authentication module are used to send checking information to user according to default first authentication policy, with
And for receiving identifying code that user feeds back according to the checking information and being handled to obtain the first verification knot according to the identifying code
Fruit, and for detecting the checking information for sending preset times to same user all after failure to corresponding user
Speech identifying code is sent, and for sending the speech verification information to user according to default second authentication policy, and
For receiving speech identifying code that user feeds back according to the speech verification information and handling to obtain according to the speech identifying code
Second verification result；
Enquiry module, the enquiry module be used for according to default query strategy receive user send storage information and to
User sends the unpacking password of the corresponding storage information, and for receiving the voice of user's transmission according to the query strategy
Query Information simultaneously sends the voice of the corresponding speech query information to corresponding user and unpacks password；
Calling module, the calling module are used to provide call function for multiple users, and according to default security strategy
A virtual mobile phone number is distributed to each user to converse by the calling module.
Preferably, the enquiry module is additionally operable to the unpacking password and be transmitted directly to corresponding user according to prestoring；
The unpacking password is stored to the cloud call management system in advance by Xian Shang trade companies.
Preferably, the preset times are 3 times.
Preferably, second authentication policy is：
When the cloud call management system provides a user payment verification function and/or identification verification function, to user
The speech verification information is sent, and receives the speech identifying code that user feeds back according to the speech verification information and root
Handle to obtain second verification result according to the speech identifying code.
Preferably, the calling module provides the call function in the same time for 200000 users.
Preferably, the cloud call management system further includes：
Identification module, the identification module are used to send identification information, Yi Jiyong to user according to default recognition strategy
Judge that the phone number of user is not replaced when the identification code that user feeds back according to the identification information is being received, and be used for
Judge that the phone number of user has been replaced when not receiving the identification code that user feeds back according to the identification information.
Preferably, the cloud call management system further includes：
Batch sending module, the Batch sending module are used to be sent to multiple users according to default Batch sending strategy
Specify information.
Beneficial effects of the present invention：Verification efficiency during user's calling is improved, lifts user's usage comfort, improves calling
Security.
Brief description of the drawings
Fig. 1 is the high-level schematic functional block diagram of cloud call management system in a preferred embodiment of the present invention
Fig. 2 is the system architecture diagram of cloud call manager platform in a preferred embodiment of the present invention.
Embodiment
It should be noted that in the case where there is no conflict, following technical proposals, can be mutually combined between technical characteristic.
The embodiment of the present invention is further described below in conjunction with the accompanying drawings：
As shown in Figure 1, a kind of cloud call management system, above-mentioned cloud call management system is based on Cloud Server, its feature exists
In above-mentioned cloud call management system includes：
Authentication module 1, above-mentioned authentication module 1 are used to send checking information to user according to default first authentication policy,
And for receiving identifying code that user feeds back according to above-mentioned checking information and being handled to obtain the first verification according to above-mentioned identifying code
As a result, and tested for sending voice after detecting that the above-mentioned checking information that preset times are sent to same user all fails
Code is demonstrate,proved, and for sending above-mentioned speech verification voice to user according to default second authentication policy, and used for receiving
Speech identifying code that family is fed back according to above-mentioned speech verification information simultaneously handles to obtain the second verification knot according to above-mentioned speech identifying code
Fruit；
Enquiry module 2, above-mentioned enquiry module 2 are used to receive the storage information of user's transmission simultaneously according to default query strategy
The unpacking password of corresponding above-mentioned storage information is sent to user, and for receiving the language of user's transmission according to above-mentioned query strategy
Sound Query Information simultaneously sends the voice of corresponding above-mentioned speech query information to user and unpacks password；
Calling module 3, above-mentioned calling module 3 are used to provide call function for multiple users, and according to default safe plan
Slightly a virtual mobile phone number is distributed to each user to converse by above-mentioned calling module 3.
In the present embodiment, verification efficiency during user's calling is improved, lifts user's usage comfort, improves calling safety
Property.In preferred embodiment, above-mentioned enquiry module 2 is additionally operable to above-mentioned unpacking password and be transmitted directly to use accordingly according to prestoring
Family；
Above-mentioned unpacking password is stored to above-mentioned cloud call management system in advance by Xian Shang trade companies.
In preferred embodiment, above-mentioned second authentication policy is：
When above-mentioned cloud call management system provides a user payment verification function and/or identification verification function, to user
Above-mentioned speech verification information is sent, and receives the above-mentioned speech identifying code that user feeds back according to above-mentioned speech verification information and root
Handle to obtain above-mentioned second verification result according to above-mentioned speech identifying code.
In preferred embodiment, above-mentioned calling module 3 provides above-mentioned call function in the same time for 200000 users.
In the present embodiment, 200,000 concurrent call, the flexible dilatation ability of height are supported.
In preferred embodiment, above-mentioned cloud call management system further includes：
Identification module 4, above-mentioned identification module 4 are used to send identification information to user according to default recognition strategy, and
Phone number for judging user when receiving the identification code that user feeds back according to above-mentioned identification information is not replaced, Yi Jiyong
Judge that the phone number of user has been replaced when the identification code that user feeds back according to above-mentioned identification information is not being received.
In preferred embodiment, above-mentioned cloud call management system further includes：
Batch sending module 5, above-mentioned Batch sending module 5 are used to be sent out to multiple users according to default Batch sending strategy
Send specify information.
In the present embodiment, because some networks or other reasons, user can not sometimes normally receive the verification of text
Code, converges platform after monitoring that same number repeatedly sends and (be traditionally arranged to be and reach three times) failure from the background, can be certainly
Move and send speech identifying code in some crucial verification links (such as payment verification, authentication) to the number, in order to ensure testing
Demonstrate,prove information security, can use transmitted by the way of speech identifying code checking information improve user calling when verification efficiency, lifted
User's usage comfort, improves call security.
Consumer can smoothly complete registration, pay the processes such as verification, ensures checking procedure information security, lifts client
Satisfaction, it is single, it is necessary to have an accurately singlehanded machine number database of brush, the number that speech identifying code can be used for anti-brush
According to also will being one of data that cloud service management system can be introduced.
The fresh product subscribed on consumer's line is placed in object keeping box by supermarket, and sends password of unpacking to consumer, but
Consumer, which often occurs, to forget Password or the situation of lost password short message, leads to not smooth picking, causes to waste consumer
Such as forget or lose password of unpacking, thing scene can taken to dial service calls, realize autonomous cipher inquiry.
Include disparate networks car enterprise at present, generally face a problem, exactly easily caused in business Risk factor
The phone number leakage of user, very big inconvenience is caused to supervision.
The networks such as Uber, drop are dripped at present, PP hires a car have been started to use voice calling system with garage's industry, in passenger and department
Machine communication link hides both sides' real handset number, protects both sides' privacy
By cloud call management system, for both call sides when carrying out telephonic communication, system can distribute a random number automatically
Code (or fixation is shown as 400 phones), called people can not see the true number of captaincy.
By reference to the analysis of number state, specify information is sent to multiple users according to default Batch sending strategy,
One-time authentication service can be carried out to the member of doubtful replacement number.
In preferred embodiment, a kind of cloud call manager platform, using above-mentioned call management system.
In the present embodiment, as shown in Fig. 2, being system architecture diagram, bottom is in Cloud Server, speech ciphering equipment and operator
After circuit；Intermediate layer has application programming interface (Application Programming Interface, API), is used for
Handle voice scheduling and instruction interaction；Application layer is the call applications (B/S calling systems, APP etc.) or logical by inside interaction
The enterprise for crossing internet connection applies (APP, business system, calling system etc.).
Cloud call manager platform is member's intercourse platform by all kinds of means under big data, incorporates the production such as short message, voice, flow
Product, it is possible to achieve speech identifying code, batch voice is sent and voice communication.
Support 200,000 concurrent call, the flexible dilatation ability of height；
Phonetic synthesis (Text To Speech, TTS) is changed in real time, Millisecond response；
Ultrahigh speed speech recognition, easily responds in 100ms, rate of precision is up to 99%；
Carrier class High Availabitity, average annual parallel-adder settle-out time is up to 59 standards；
System global load balancing, Overall Thermal is standby, the switching of failure unaware.
Visualized using i.e. interactive voice answering (Interactive Voice Response, IVR) and virtual network
Virtual network visual, VNV) technology.
By explanation and attached drawing, the exemplary embodiments of the specific structure of embodiment are given, it is smart based on the present invention
God, can also make other conversions.Although foregoing invention proposes existing preferred embodiment, however, these contents are not intended as
Limitation.
For a person skilled in the art, after reading described above, various changes and modifications undoubtedly will be evident.
Therefore, appended claims should regard whole variations and modifications of the true intention and scope that cover the present invention as.Weighing
Any and all scope and content of equal value, are all considered as still belonging to the intent and scope of the invention in the range of sharp claim.
Claims (8)
1. a kind of cloud call management system, the cloud call management system is based on Cloud Server, it is characterised in that the cloud calling
Management system includes：
Authentication module, the authentication module are used to send checking information, Yi Jiyong to user according to default first authentication policy
In receiving the identifying code that is fed back according to the checking information of user and handled to obtain the first verification result according to the identifying code, with
And for being sent after detecting that the checking information that preset times are sent to same user all fails to corresponding user
Speech identifying code, and for sending the speech verification information to user according to default second authentication policy, and be used for
Receive the speech identifying code that user feeds back according to the speech verification information and handle to obtain second according to the speech identifying code
Verification result；
Enquiry module, the enquiry module are used to receive storage information that user sends and to user according to default query strategy
The unpacking password of the corresponding storage information is sent, and for receiving the speech polling of user's transmission according to the query strategy
Information simultaneously sends the voice of the corresponding speech query information to corresponding user and unpacks password；
Calling module, the calling module are used to provide call function for multiple users, and according to default security strategy to every
A user to be conversed by the calling module distributes a virtual mobile phone number.
2. cloud call management system according to claim 1, it is characterised in that the enquiry module is additionally operable to basis and prestores
The unpacking password is simultaneously transmitted directly to corresponding user；
The unpacking password is stored to the cloud call management system in advance by Xian Shang trade companies.
3. cloud call management system according to claim 1, it is characterised in that the preset times are 3 times.
4. cloud call management system according to claim 1, it is characterised in that second authentication policy is：
When the cloud call management system provides a user payment verification function and/or identification verification function, sent to user
The speech verification information, and receive the speech identifying code that is fed back according to the speech verification information of user and according to institute
Speech identifying code is stated to handle to obtain second verification result.
5. cloud call management system according to claim 1, it is characterised in that the calling module is in the same time
200000 users provide the call function.
6. cloud call management system according to claim 1, it is characterised in that the cloud call management system further includes：
Identification module, the identification module be used for according to default recognition strategy to user send identification information, and for
Judge that the phone number of user is not replaced when receiving the identification code that user feeds back according to the identification information, and for not
Judge that the phone number of user has been replaced when receiving the identification code that user feeds back according to the identification information.
7. cloud call management system according to claim 1, it is characterised in that the cloud call management system further includes：
Batch sending module, the Batch sending module, which is used to be sent to multiple users according to default Batch sending strategy, specifies
Information.
8. a kind of cloud call manager platform, it is characterised in that using the cloud calling pipe as described in any one in claim 1-7
Reason system.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711219179.XA CN107959572A (en) | 2017-11-28 | 2017-11-28 | A kind of cloud call management system and platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711219179.XA CN107959572A (en) | 2017-11-28 | 2017-11-28 | A kind of cloud call management system and platform |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN107959572A true CN107959572A (en) | 2018-04-24 |
Family
ID=61962689
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201711219179.XA Pending CN107959572A (en) | 2017-11-28 | 2017-11-28 | A kind of cloud call management system and platform |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN107959572A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114039954A (en) * | 2021-10-29 | 2022-02-11 | 上海长合信息技术股份有限公司 | High-speed vehicle cloud calling method for connecting data with controller |
| CN117319561A (en) * | 2023-12-01 | 2023-12-29 | 宝东信息技术有限公司 | Cloud call management equipment and management method of radio communication technology |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101848090A (en) * | 2010-05-11 | 2010-09-29 | 武汉珞珈新世纪信息有限公司 | Authentication device and system and method using same for on-line identity authentication and transaction |
| CN102750779A (en) * | 2012-06-13 | 2012-10-24 | 山东交通学院 | Automatic goods fetching system for terminal express delivery and implementation method thereof |
| US20150088746A1 (en) * | 2013-09-26 | 2015-03-26 | SayPay Technologies, Inc. | Method and system for implementing financial transactions |
| CN104753882A (en) * | 2013-12-30 | 2015-07-01 | 腾讯科技（深圳）有限公司 | Method, system and server for verifying network services |
| CN105227786A (en) * | 2014-06-11 | 2016-01-06 | 阿里巴巴集团控股有限公司 | A kind of means of communication based on virtual-number and device |
-
2017
- 2017-11-28 CN CN201711219179.XA patent/CN107959572A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101848090A (en) * | 2010-05-11 | 2010-09-29 | 武汉珞珈新世纪信息有限公司 | Authentication device and system and method using same for on-line identity authentication and transaction |
| CN102750779A (en) * | 2012-06-13 | 2012-10-24 | 山东交通学院 | Automatic goods fetching system for terminal express delivery and implementation method thereof |
| US20150088746A1 (en) * | 2013-09-26 | 2015-03-26 | SayPay Technologies, Inc. | Method and system for implementing financial transactions |
| CN104753882A (en) * | 2013-12-30 | 2015-07-01 | 腾讯科技（深圳）有限公司 | Method, system and server for verifying network services |
| CN105227786A (en) * | 2014-06-11 | 2016-01-06 | 阿里巴巴集团控股有限公司 | A kind of means of communication based on virtual-number and device |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114039954A (en) * | 2021-10-29 | 2022-02-11 | 上海长合信息技术股份有限公司 | High-speed vehicle cloud calling method for connecting data with controller |
| CN117319561A (en) * | 2023-12-01 | 2023-12-29 | 宝东信息技术有限公司 | Cloud call management equipment and management method of radio communication technology |
| CN117319561B (en) * | 2023-12-01 | 2024-02-27 | 宝东信息技术有限公司 | Cloud call management equipment and management method of radio communication technology |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US20170344754A1 (en) | System and Method for Data Management and Task Routing Based on Data Tagging | |
| US10757631B2 (en) | Pausing functions of an assistant device during an active telephone call | |
| CN113079263B (en) | Method, device, system and medium for intelligent customer service switching | |
| CN105530387B (en) | The call processing method of IVR system | |
| RU2542577C2 (en) | Network of services | |
| US20070165799A1 (en) | Ivr authentication and intention verification system | |
| US9438735B2 (en) | Procedure and mechanism for managing a call to a call center | |
| US10057423B1 (en) | System and method for responding to telephone calls and written communications | |
| CN103841517A (en) | Taxi calling information service system and method | |
| US9084114B2 (en) | Technique to authenticate in a mobile application using near-field communication | |
| US8559616B2 (en) | Method and system for controlling establishment of communication channels in a contact center | |
| CN111866287A (en) | Multimedia communication method, device and system based on third-party platform system | |
| CN103517243A (en) | Emergency call establishment method, network equipment and communication system | |
| CN107959572A (en) | A kind of cloud call management system and platform | |
| CN111010527A (en) | Method and related device for establishing video call through short message link | |
| US20160112560A1 (en) | Identifying recycled telephone numbers | |
| CN107579990A (en) | Measure of managing contract and server | |
| US20170046337A1 (en) | Language interpretation/translation resource configuration | |
| US20180124615A1 (en) | Cellular phone message delivery testing system and method | |
| US20180376300A1 (en) | Method and system for requesting & sharing informaton between mobile devices and phone systems | |
| CN203942648U (en) | A kind of system of chauffeur information service | |
| US11076048B1 (en) | System and method for utilizing SMS functionality to schedule follow-up | |
| US20150371237A1 (en) | One touch customer service | |
| CN113342961A (en) | Customer telephone complaint processing method, system, equipment and storage medium | |
| KR101667657B1 (en) | Method of customer communication service using mobile phone and customer relationship management |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20180424 |
|
| RJ01 | Rejection of invention patent application after publication |