CN107832901A - Method for allocating tasks, device, terminal device and storage medium - Google Patents
Method for allocating tasks, device, terminal device and storage medium Download PDFInfo
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- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G06Q10/063—Operations research, analysis or management
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Abstract
The invention discloses a kind of method for allocating tasks, device, terminal device and storage medium.The method for allocating tasks includes：The distribution instruction of acquisition task, task distribution instruction include ID；Task based access control distribution instruction, obtains waiting task inventory, and waiting task inventory includes that all waiting tasks that user corresponding to ID is handled can be distributed to；Judge whether task distribution instruction is the distribution instruction first of the same day corresponding to ID；If task distribution instruction same day distribution instruction first not corresponding to ID, first task distribution inventory is obtained from waiting task inventory, and first task distribution inventory is sent to user corresponding to ID；Wherein, first task distribution inventory includes at least one waiting task, and the quantity that first task distributes waiting task in inventory is newly-increased task amount.When the method for allocating tasks carries out task distribution, efficiency high and cost is low.
Description
Technical field
The present invention relates to field of information processing, more particularly to a kind of method for allocating tasks, device, terminal device and storage to be situated between
Matter.
Background technology
One or more case management systems are provided with the financial institutions such as bank, security and insurance, pass through case management
System is managed to the Related Cases that financial institution handles, and each case is divided into multiple pending according to its handling process
Business., can be to all Claims Resolution cases in insurance institution by the Claims Resolution management system as being provided with Claims Resolution management system in insurance institution
It is managed, each Claims Resolution case can be divided into multiple waiting tasks according to its handling process, wherein, waiting task includes
But be not limited to Claims Resolution accept, first trial of settling a claim, Claims Resolution review and Claims Resolution compensate etc..In traditional case management system, every time to place
When managing personnel assignment waiting task, it is both needed to treatment people and is manually entered task distribution instruction, it is related to be distributed to treatment people
The waiting task of case, treatment people can only wait in each waiting task assigning process, can not reprocess other cases,
Easily lose time, the time cost for causing task to be distributed is high.Moreover, handling peak period in case, also need to arrange special work
Make personnel according to the role for the treatment of people, mechanism and ability etc. carry out waiting task distribution, cause task distribute manpower into
This is higher.
The content of the invention
The embodiment of the present invention provides a kind of method for allocating tasks, device, terminal device and storage medium, to solve current case
The problem of time cost that task is distributed in part management system is high.
In a first aspect, the embodiment of the present invention provides a kind of method for allocating tasks, including：
The distribution instruction of acquisition task, the task distribution instruction include ID；
Distributed and instructed based on the task, obtain waiting task inventory, the waiting task inventory includes distributing
All waiting tasks handled to user corresponding to the ID；
Judge whether the task distribution instruction is the distribution instruction first of the same day corresponding to ID；
If task distribution instruction same day distribution instruction first not corresponding to ID, from the waiting task
First task distribution inventory is obtained in inventory, and first task distribution inventory is sent to corresponding to the ID and used
Family；
Wherein, the first task distribution inventory includes at least one waiting task, the first task distribution
The quantity of waiting task described in inventory is newly-increased task amount.
Second aspect, the embodiment of the present invention provide a kind of task allocation apparatus, including：
Instruction acquisition module, for obtaining task distribution instruction, the task distribution instruction includes ID；
Task list acquisition module, instructed for being distributed based on the task, obtain waiting task inventory, it is described to treat
Processing task list includes that all waiting tasks that user corresponding to the ID is handled can be distributed to；
Judge module is instructed, for judging whether the task distribution instruction is that the same day corresponding to ID, distribution referred to first
Order；
First task acquisition module, refer to for being distributed first on the day of task distribution instruction is not corresponding to ID
When making, first task distribution inventory is obtained from the waiting task inventory, and first task distribution inventory is sent
To user corresponding to the ID, wherein, the first task distribution inventory includes at least one waiting task, institute
The quantity for stating waiting task described in first task distribution inventory is newly-increased task amount.
The third aspect, the embodiment of the present invention provide a kind of terminal device, including memory, processor and are stored in described
In memory and the computer program that can run on the processor, realized described in the computing device during computer program
The step of method for allocating tasks.
Fourth aspect, the embodiment of the present invention provide a kind of computer-readable recording medium, the computer-readable storage medium
The step of matter is stored with computer program, and the computer program realizes the method for allocating tasks when being executed by processor.
In method for allocating tasks provided in an embodiment of the present invention, device, terminal device and storage medium, appoint what is got
Business distribution instruction for the distribution instruction first of the same day corresponding to ID when, can give automatically user's distribution corresponding to ID with it is new
Increase the consistent waiting task of task amount quantity, without arranging special staff to carry out task distribution, be advantageous to improve and appoint
Business allocative efficiency, saves labour turnover.
Brief description of the drawings
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below by institute in the description to the embodiment of the present invention
The accompanying drawing needed to use is briefly described, it should be apparent that, drawings in the following description are only some implementations of the present invention
Example, for those of ordinary skill in the art, without having to pay creative labor, can also be according to these accompanying drawings
Obtain other accompanying drawings.
Fig. 1 is a flow chart of method for allocating tasks in the embodiment of the present invention 1；
Fig. 2 is a particular flow sheet of step S20 in Fig. 1；
Fig. 3 is a particular flow sheet of step S50 in Fig. 1；
Fig. 4 is a particular flow sheet of step S52 in Fig. 3；
Fig. 5 is a particular flow sheet of step S60 in method for allocating tasks in the embodiment of the present invention 1；
Fig. 6 is a schematic diagram of task allocation apparatus in the embodiment of the present invention 2；
Fig. 7 is a schematic diagram of the terminal device provided in the embodiment of the present invention 4.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation describes, it is clear that described embodiment is part of the embodiment of the present invention, rather than whole embodiments.Based on this hair
Embodiment in bright, the every other implementation that those of ordinary skill in the art are obtained under the premise of creative work is not made
Example, belongs to the scope of protection of the invention.
Embodiment 1
Fig. 1 shows the flow chart of method for allocating tasks in the present embodiment.The method for allocating tasks can be applicable to bank, card
In case management system in the financial institutions such as certificate, insurance, for waiting task corresponding to case to be distributed to different places
Reason personnel are handled, and automaticity is high, are advantageous to raising task allocative efficiency, save the task distribution time.The present embodiment
In, the case management system can be the Claims Resolution management system of insurance institution.
Any case management system includes server and the client being connected with server by network.Specifically, service
Device is provided with database or server is connected with database, and database includes but is not limited to MySQL database, Oracle data
The databases such as storehouse.Database, which is provided with, to be used to store the case storehouse of case information, the user library for storing user profile and use
In the correlation database of storage related information.
Each case information in case storehouse includes case ID, case type, case processing time limit and case state etc. letter
Breath.Wherein, case ID is the mark for unique identification case, and case ID can be number of policy such as in management system of settling a claim.
Case type is the classification type classified according to industry rule to case, can such as be handled in management system of settling a claim according to case
Complexity be divided into standard component and non-standard component, can also be classified according to other industry rule.Case handles the time limit
It is the processing time limit of the corresponding case type determined according to business rule or financial institution's internal regulations, generally acceptance and hearing of a case day
The time limit of day is completed to case processing.Because any case can be divided into multiple waiting tasks according to its handling process, can incite somebody to action
The case processing time limit is further subdivided into the multiple tasks processing time limit, and each task processing time limit corresponds to waiting task.Case
Part state refers to the processing state of case, including three kinds of " armed state ", " state in processing " and " completing processing state ".Its
In, " armed state " refers to acceptance and hearing of a case but is not yet assigned to the state of user's processing." complete processing state " refer to via
User completes the state of processing, and " completing processing state " includes " handling successfully " and " processing failure " two states." shape in processing
State " refers to distribute to user's processing but user does not complete the state of processing.
Each user profile in user library includes the letter such as ID, user affiliated function, user post and user's professional level
Breath.Wherein, ID is the mark for unique identification user, and the ID can refer to the identification card number of user, can also
It is job number of the user in financial institution, the user in the present embodiment refers to the treatment people of case.User affiliated function refers to
Multiple departments inside financial institution according to function division, such as customer service department, air control department and examining department, each user couple
Answer a user affiliated function.User post refers to the post divided inside financial institution according to action, each user
A corresponding user post, such as handle post and examination ＆ verification post.User's professional level is to same user post inside financial institution
User carries out the professional level of grade classification, and such as same user post can correspond to primary employee, intermediate employee and advanced employee user
Professional level.
Each incidence relation in correlation database corresponds to case information and user profile, specially the task category in case information
Property with user profile in user property incidence relation, by the incidence relation can to case carry out reasonable distribution.Wherein, appoint
Business attribute includes the case information such as case type and case processing state, and user property includes user affiliated function, user post
With the user profile such as user's professional level.The setting of incidence relation, have so that case corresponding to each task attribute can all be distributed to
User's processing of respective handling authority, the processing authority are determined by user property., can be according to case such as in management system of settling a claim
Content determine user affiliated function, and the higher case of difficulty is distributed into the use that user's professional level is higher in same user post
Family is handled, to ensure treatment effeciency.
In the present embodiment, client can be the terminals such as PC, flat board, client can with server by WIFI, 3G, 4G and
The wireless networks such as 5G or wired network communication are connected, to realize data transfer.Specifically, the user to settle a case passes through client
Logged-on user interface, control instruction is inputted, control instruction is sent to server, enables the server to hold based on control instruction
The corresponding operation of row.
As shown in figure 1, the method for allocating tasks that the present embodiment is provided comprises the following steps：
S10：The distribution instruction of acquisition task, task distribution instruction include ID.
Wherein, task distribution instruction is the instruction for controlling server to user's distribution waiting task.Specifically, use
Family logs in case management system by client, and user need to input ID when logging in, so that in the display interface of client
The waiting task that display user corresponding with ID need to be handled.User can click on accordingly in the display interface of client
" task distribution " button, so that the distribution instruction of user end to server incoming task so that server obtains task distribution instruction.
It is to be appreciated that task distribution instruction can be triggered automatically by the default program of user, can also be triggered manually by user.
In an embodiment, the task that client can also receive user's input completes instruction, and the task is complete
Server is sent into instruction, so that server completes the distribution instruction of instruction triggers task according to received task；Wherein, appoint
Instruction is completed in business includes ID and case ID.
Specifically, user can click on " appointing in the display interface of client after the processing of any waiting task is completed
Business is completed " button, you can client is obtained the task of user's input and complete instruction, and task completion instruction is sent to service
Device, so that server completes the modification of the instruction completion case information corresponding with case ID based on the task, such as will be " in processing
State " is revised as " handling successfully " or " processing failure ".Server is completed to instruct completion corresponding with case ID in task based access control
Case information modification after, can trigger automatically task distribution instruction wait to locate so that case management system distributes to user automatically
Reason task, without user's separately incoming task distribution instruction, be advantageous to raising task allocative efficiency, save the task distribution time.
S20：Task based access control distribution instruction, obtains waiting task inventory, and waiting task inventory includes that use can be distributed to
All waiting tasks that user corresponding to the ID of family is handled.
Wherein, waiting task refers to that case state is the waiting task of " armed state " in case storehouse.It is pending
Task list refers to all set for distributing to the waiting task that user corresponding to ID is handled in case storehouse.Server
The process that user's distribution waiting task is assigned the call in task based access control refers to choose in the middle part of it from waiting task inventory
Waiting task is divided to distribute to the process of user.
In an embodiment, the waiting task of user's processing corresponding to ID can be distributed to by correlation database
Related information determine, you can the case information of user information correlation corresponding with ID, base are found by related information
Waiting task inventory is formed in all waiting tasks corresponding to the case information.As shown in Fig. 2 in step S20, based on appointing
Business distribution instruction, obtains waiting task inventory and specifically comprises the following steps：
S21：ID in task based access control distribution instruction, determines user property.
Server can task based access control distribution instruction in ID inquire about its user affiliated function, user post and user's duty
The user properties such as level.Specifically, query sentence of database can be performed in user library, the query sentence of database using ID as
The field to be searched carries out inquiry screening, you can determines user property, its operating process is simple and convenient.
S22：According to user property, it is determined that the task category for the waiting task that user corresponding to ID is handled can be distributed to
Property.
Server can be based on the user attribute inquiry related information obtained in step S21, to determine to associate with user property
Task attribute, as the task attribute that can distribute to the waiting task that user corresponding to ID is handled.Specifically,
Query sentence of database can be performed in correlation database, the query sentence of database is looked into by the field to be searched of user property
Ask screening, you can obtain task attribute, its operating process is simple and convenient.
S23：Based on all waiting tasks of task attribute identical, obtain waiting task inventory.
Server can be inquired about based on the task attribute obtained in step S22 and obtain in case storehouse with task attribute identical
All case information, selection case state is all tasks of " armed state " as from being needed from all case information
Reason task, waiting task inventory is formed based on all waiting tasks.Specifically, data base querying can be performed in case storehouse
Sentence, the query sentence of database carry out inquiry screening using task attribute and case state as the field to be searched, you can obtain
Waiting task inventory, its operating process are simple and convenient.
S30：Judge whether task distribution instruction is the distribution instruction first of the same day corresponding to ID.
Wherein, the same day distributes first task distribution instruction that instruction refers to get on the day of server first；That is user
First task distribution instruction for including ID that the distribution instruction first of the same day corresponding to ID refers to get on the day of server.
Server often gets a task distribution instruction, i.e., acquisition time and the use of task distribution instruction are recorded using journal file
Family ID, in order to determine whether task distribution instruction is the same day.In the present embodiment, server often gets a task distribution and referred to
Order, the i.e. journal file on the inquiry same day are instructed with determining whether there is other tasks distribution corresponding to ID；If user be present
Other tasks distribution instruction corresponding to ID, then assert that the same day, distribution referred to first not corresponding to ID for task distribution instruction
Order；If in the absence of other tasks distribution instruction corresponding to ID, assert that task distribution instruction is worked as corresponding to ID
It distributes instruction first.
S40：If task distribution instruction same day distribution instruction first corresponding to ID, from waiting task inventory
The second task distribution inventory is obtained, and the second task distribution inventory is sent to user corresponding to ID；Wherein, the second task
Distribution inventory includes at least one waiting task, and the quantity that the second task distributes waiting task in inventory is at least appointed to be default
Business amount.
Wherein, it is minimum distributing to user corresponding to ID daily and handling pre-set to preset minimum task amount
Business amount.On the day of the distribution instruction of server received task is corresponding to ID during distribution instruction first, from step S20
The waiting task consistent with presetting minimum task amount quantity is sequentially chosen in the waiting task inventory of acquisition, forms second
Business distribution inventory, and the second task distribution inventory is sent to client corresponding to ID, so that user corresponding to ID
Waiting task in second task distribution inventory is obtained by client and waiting task is handled.The present embodiment
In, the waiting task that the second task is distributed in inventory is stored in the pending message queue of client, so as to according to first
Enter to select rule to handle the waiting task in pending message queue, to cause the pending message queue of client
In be cached with least one waiting task, be advantageous to save the distribution stand-by period between two neighboring waiting task.
It is to be appreciated that server distribution instruction first on the day of the task distribution instruction of acquisition is corresponding to ID
When, the second task that can distribute at least one waiting task formation to user corresponding to ID automatically distributes inventory, without
Arrange special staff to carry out task distribution, be advantageous to save labour turnover.Moreover, server distributes in the task of acquisition
Instruct for the distribution instruction first of the same day corresponding to ID when, it is disposable to give user's distribution corresponding to ID minimum to appoint with default
The consistent waiting task of business amount data, so that user corresponding to ID is when waiting task is handled, without being treated at one
The distribution of another waiting task is waited after the completion of the processing of processing task, to save the distribution stand-by period of waiting task, is carried
High task treatment effeciency.
In an embodiment, obtaining in time and case processing time limit for task distribution instruction can be in advance based on
Case processing is completed to calculate remaining processing number of days day, further according to the remaining how much carry out priority rankings for handling number of days；It is i.e. remaining
Processing number of days is fewer, and its priority is more first；Conversely, remaining processing number of days is more, its priority more after.Clear from waiting task
When the second task distribution inventory is obtained in list, by first and consistent with the presetting minimum task amount quantity waiting task of priority
Set as the second task distribute inventory.
S50：If task distribution instruction same day distribution instruction first not corresponding to ID, from waiting task inventory
Middle acquisition first task distribution inventory, and first task distribution inventory is sent to user corresponding to ID；Wherein, it is first
Business distribution inventory includes at least one waiting task, and the quantity that first task distributes waiting task in inventory is newly-increased task
Amount.
Wherein, it is to be reassigned to what user corresponding to ID was handled based on the distribution instruction of this subtask to increase task amount newly
Task amount.If task distribution instruction same day distribution instruction first not corresponding to ID, illustrates that server is obtaining this
Before business distribution instruction, case management system distributed the second task distribution inventory to user corresponding to ID；And
After obtaining task distribution instruction, case management system need to determine to be reassigned to the new of user's processing corresponding to the ID
Increase task amount, to form first task distribution inventory and be sent to user corresponding to ID.In the present embodiment, by first task
Waiting task in distribution inventory is stored in the tail of the queue of the pending message queue of client, waits user corresponding to ID
Processing, to be cached with least one waiting task in the pending message queue of client, is advantageous to save adjacent two
The distribution stand-by period between individual waiting task.
It is to be appreciated that server distribution first on the day of the task distribution instruction got is not corresponding to ID refers to
When making, the waiting task consistent with increasing task amount quantity newly can be distributed to user corresponding to ID automatically, it is special without arranging
The staff of door carries out task distribution, is advantageous to raising task allocative efficiency, saves labour turnover.
In an embodiment, as shown in figure 3, in step S50, first task is obtained from waiting task inventory
Distribution inventory specifically comprises the following steps：
S51：Task based access control distribution instruction obtains the currently pending task amount corresponding with ID.
Wherein, currently pending task amount refers to be already allocated to user corresponding to ID but the user does not complete processing
Task amount, i.e., case state is distributed in all waiting tasks of ID on the day of case management system as " shape in processing
The task amount of state ".In the present embodiment, server statistics are currently assigned to case in the second task distribution inventory corresponding to ID
State is currently assigned to ID pair for all task amounts of " state in processing " as currently pending task amount, or statistics
Case state is made for all task amounts of " state in processing " in the second task distribution inventory and first task distribution inventory answered
For currently pending task amount.
S52：The acquisitions time determination of task based access control distribution instruction is corresponding with ID to handle task amount.
Wherein, when the acquisition time of task distribution instruction is that server obtains task distribution instruction, remember in journal file
The time of record.Manageable task amount on the day of task amount refers to user corresponding to ID can be handled, generally refers to task point
Manageable task amount between quitting time on acquisition time to the same day with instruction.In the present embodiment, used corresponding to ID
Family handle task amount can by task distribute instruction the acquisition time and the quitting time on the same day determine.
In an embodiment, as shown in figure 4, in step S52, the acquisition time of task based access control distribution instruction determines
The handle task amount corresponding with ID specifically comprises the following steps：
S521：The acquisition time of task based access control distribution instruction, it is determined that the residue working time on the same day.
Wherein, the same day residue working time refers to the effective time on the day of user corresponding to ID.Specifically, when
Its remaining working time can be the difference of quitting time on the same day and the acquisition time of task distribution instruction, can also come off duty on the same day
The difference of time and the acquisition time of task distribution instruction deduct the difference of time of having a rest again.Work hours such as any user are
9：00-18：00, wherein, 12：00-14：00 the two hours were the time of having a rest.If the acquisition time of task distribution instruction is 11：
00, then the difference (i.e. 18-11=7 hours) of quitting time on the same day and the acquisition time of task distribution instruction deduct 2 hours again stops
Cease the difference (i.e. 7-2=5 hours) of time.If the acquisition time of task distribution instruction is 16：00, then current residual working time
For the difference (i.e. 18-16=2 hours) of quitting time on the same day and the acquisition time of task distribution instruction.In the present embodiment, if appointing
The acquisition time of business distribution instruction after the time of having a rest, then need not deduct the time of having a rest when the remaining working time on the same day obtains；
If task distributes the acquisition time of instruction before the time of having a rest, when the current residual working time need to deduct rest when obtaining
Between.
S522：Task based access control distribution instruction obtains time and the acquisition time of previous task distribution instruction, it is determined that waiting to locate
The unit task processing time of reason task.
Unit task processing time refers to complete the time needed for the processing procedure of a waiting task.User can wait to locate
Incoming task completes instruction after the completion of reason task, and task based access control completes the distribution instruction of the task of instruction triggers one.In the present embodiment, if
Not across the time of having a rest between the acquisition time for obtaining time and previous task distribution instruction of task distribution instruction, then will appoint
The difference of the acquisition time of business distribution instruction and the acquisition time of previous task distribution instruction are as one waiting task of completion
Time needed for processing procedure is as the unit task processing time.If acquisition time and the previous task point of task distribution instruction
Across the time of having a rest between the acquisition time with instruction, then the acquisition time and previous task distribution that task is distributed to instruction instruct
The acquisition time difference deduct again the time of having a rest as complete a waiting task processing procedure needed for time as should
Unit task processing time.It is to be appreciated that user corresponding to ID can complete one and wait to locate within unit task processing time
The processing procedure of reason task.
S523：Based on residue working time on the same day and unit task processing time, it is determined that corresponding with ID locates
Manage task amount.
Effective time on the day of being user due to the residue working time on the same day, and unit task processing time is to complete
Time needed for the processing procedure of one waiting task, by residue working time on the same day divided by unit task processing time, by two
The quotient of person is defined as corresponding with ID handling task amount.
In step S521- steps S523, by calculating remaining working time on the same day and unit task processing time, then determine
User's handles task amount, to give user's reasonable distribution task, you can avoids distributing to appointing for user corresponding to ID
Business amount is overweight, cause user can not the complete corresponding waiting task of timely processing and form waiting task and overstock, so as to cause
Client reduces to the service satisfaction of financial institution；Also the task amount for distributing to user can be avoided very few, cause waiting task
Treatment effeciency it is relatively low.
S53：Based on currently pending task amount and task amount can be handled, it is determined that newly-increased task amount.
Due to currently pending task amount to have distributed to the task amount of user but untreated completion, and task amount can be handled
Manageable task amount on the day of for user corresponding to ID, task amount and currently pending task amount can be handled by calculating
Difference, to determine to be reassigned to the newly-increased task amount that user corresponding to ID is handled.
S54：The waiting task consistent with newly-increased task amount quantity is chosen from waiting task inventory, to obtain first
Task distributes inventory.
Waiting task inventory refers to all pending for distributing to user corresponding to ID and handling in case storehouse
The set of business；And any waiting task can determine that its residue processing according to its case processing time limit in waiting task inventory
Number of days, based on remaining processing number of days number can determine that waiting task priority sequencing.In the present embodiment, from treating
The set that first and consistent with the newly-increased task amount quantity waiting task of priority is chosen in task list is handled as first
Task distributes inventory, and the waiting task that first task is distributed in inventory is distributed into user corresponding to ID is handled, with
The waiting task for avoiding priority first exceeds the time limit to overstock, and influences service satisfaction of the client to financial institution.
In step S51- steps S54, by task distribute instruction obtain the time determine it is corresponding with ID current
Waiting task amount and task amount can be handled, based on currently pending task amount and task amount can be handled determine newly-increased task amount,
The set of the waiting task consistent with newly-increased task amount quantity will be chosen from waiting task inventory as first task point
With inventory, and by first task distribution inventory distribute to user corresponding to ID so that user corresponding to ID based on
When first task distribution inventory carries out waiting task processing, it can both ensure task treatment effeciency, waiting task can be avoided again
Exceed the time limit to overstock.
In an embodiment, before step S50, i.e., it is clear that first task distribution is obtained from waiting task inventory
Before list, the method for allocating tasks also includes step S60：Determine whether to continue to distribute pending to user corresponding to ID
The step of business.As shown in figure 5, step S60 specifically comprises the following steps：
S61：Upper limit control instruction is obtained, upper limit control instruction includes ID and task distribution upper limit amount.
Wherein, task distribution upper limit amount is user-defined for pending of distribution on the day of controlling case management system
The maximum of business.In the present embodiment, user clicks on " upper limit control " button in the display page of client, enters behind
Incoming task distribution upper limit amount in the page is controlled, then clicks on " submission " button, you can upper limit control instruction is sent to server, with
Server is set to obtain the upper limit control instruction.
S62：Task based access control distribution instruction, obtains the currently pending task amount corresponding with ID and has currently completed
Task amount.
Wherein, currently pending task amount refers to be already allocated to user corresponding to ID but the user does not complete processing
Task amount, that is, distributed to the task amount that user corresponding to ID and case state are " state in processing ".It is current complete
Refer to be already allocated to user corresponding to ID into task amount and the task amount of processing is completed by the user, that is, distribute to use
User corresponding to the ID of family and case state are the task amount of " completing processing state ".In the present embodiment, data are performed in database
Library inquiry sentence, using ID, date as the same day, User Status is " state in processing " and " completing processing state " is as lookup
Field carries out inquiry screening, you can determines currently pending task amount corresponding to ID and has currently completed task amount.
S63：Task amount has been completed with current based on currently pending task amount, has obtained current task total amount.
Wherein, current task total amount is currently pending task amount corresponding to ID and the current sum for having completed task amount
Value, i.e. current task total amount distribute to the total of all waiting tasks of user corresponding to ID on the day of being case management system
With.
S64：Judge whether current task total amount is less than task distribution upper limit amount.
Specifically, the size of upper limit amount is distributed by current task total amount corresponding to multilevel iudge ID and task, with
Determine the need for giving the new waiting task of sub-distribution again of user corresponding to ID, to reach the purpose of reasonable distribution.
S65：If current task total amount is less than task distribution upper limit amount, execution obtains first from waiting task inventory
Task distributes inventory.
Specifically, if current task total amount corresponding to ID is less than task corresponding to ID and distributes upper limit amount, say
The bright quantity for being currently assigned to the waiting task that user corresponding to ID is handled is not up to user corresponding to the ID and worked as
It can distribute the maximum of waiting task so that case management system can continue give user distribute waiting task, perform from
The step of first task distribution inventory is obtained in waiting task inventory (performs step S50).
S66：If current task total amount stops treating to user's distribution corresponding to ID not less than task distribution upper limit amount
Processing task.
Specifically, if current task total amount corresponding to ID is not less than task corresponding to ID and distributes upper limit amount,
The quantity for illustrating to be currently assigned to the waiting task that user corresponding to ID is handled has reached the same day and can distribute pending
The maximum of business, it is impossible to continue to distribute waiting task to user, need to stop distributing pending to user corresponding to ID
Business, to avoid waiting task from overstocking, so as to reach the purpose of reasonable distribution.
In step S61- steps S66, obtain the same day by calculating and distributed to user corresponding to ID and need to be located
Current task total amount corresponding to reason task, compare current task total amount and task distribution higher limit so that determine whether need to be to ID
Corresponding user continues to distribute waiting task, to reach the purpose of guarantee task reasonable distribution, avoids distributing to ID pair
The task amount of the waiting task for the user's processing answered is overweight, causes waiting task to overstock and influence client to financial institution
Service satisfaction.
It should be understood that the size of the sequence number of each step is not meant to the priority of execution sequence, each process in above-described embodiment
Execution sequence should determine that the implementation process without tackling the embodiment of the present invention forms any limit with its function and internal logic
It is fixed.
Embodiment 2
Fig. 6 shows the theory diagram with the one-to-one task allocation apparatus of method for allocating tasks in embodiment 1.Such as Fig. 6
Shown, the task allocation apparatus includes instruction acquisition module 10, task list acquisition module 20, instruction judge module 30, first
Task acquisition module 50, the second task acquisition module 40 and task distribution determining module 60.Wherein, instruction acquisition module 10, appoint
Inventory acquisition module 20, instruction judge module 30, first task acquisition module 50, the second task acquisition module 40 and the task of being engaged in are divided
With determining module 60 realize function respectively the step S10, S20 corresponding with method for allocating tasks in embodiment 1, S30, S50,
S40 and S60 is corresponded, and to avoid repeating, the present embodiment is not described in detail one by one.
Instruction acquisition module 10, for obtaining task distribution instruction, task distribution instruction includes ID.
Task list acquisition module 20, distribute and instruct for task based access control, obtain waiting task inventory, waiting task
Inventory includes that all waiting tasks that user corresponding to ID is handled can be distributed to.
Judge module 30 is instructed, for judging whether task distribution instruction is that the same day corresponding to ID, distribution referred to first
Order.
First task acquisition module 50, for the distribution instruction first on the day of task distribution instruction is not corresponding to ID
When, first task distribution inventory is obtained from waiting task inventory, and first task distribution inventory is sent to ID pair
The user answered.
Wherein, first task distribution inventory includes at least one waiting task, and first task is distributed pending in inventory
The quantity of task is newly-increased task amount.
Preferably, the second task acquisition module 40, for dividing first on the day of task distribution instruction is corresponding to ID
During with instruction, the second task distribution inventory is obtained from waiting task inventory, and the second task distribution inventory is sent to use
User corresponding to the ID of family.
Wherein, the second task distribution inventory includes at least one waiting task, and the second task is distributed pending in inventory
The quantity of task is to preset minimum task amount.
Preferably, first task acquisition module 50 includes current task amount acquiring unit 51, can handle task amount acquisition list
Member 52, newly-increased task amount acquiring unit 53 and task distribution inventory acquiring unit 54.
Current task amount acquiring unit 51, corresponding with ID for task based access control distribution instruction acquisition currently waits to locate
Manage task amount.
Task amount acquiring unit 52 can be handled, the acquisition time for task based access control distribution instruction determines relative with ID
That answers handles task amount.
Newly-increased task amount acquiring unit 53, for based on currently pending task amount and task amount can be handled, it is determined that newly-increased
Task amount；
Task distribution inventory acquiring unit 54, it is consistent with newly-increased task amount quantity for being chosen from waiting task inventory
Waiting task, with obtain first task distribution inventory.
Preferably, can handle task amount acquiring unit 52 includes remaining time determining unit 521, unit interval determining unit
522 and task amount determination subelement 523.
Remaining time determination subelement 521, for the acquisition time of task based access control distribution instruction, it is determined that the same day remaining work
Time.
Unit interval determination subelement 522, acquisition time and previous task distribution for task based access control distribution instruction refer to
The acquisition time of order, determine the unit task processing time of waiting task.
Task amount determination subelement 523, for based on residue working time on the same day and unit task processing time, it is determined that with
ID it is corresponding handle task amount.
Preferably, task allocation apparatus also includes task distribution determining module 60, is used to determine whether corresponding to ID
User continue distribute waiting task.Task is distributed determining module 60 and worked as including upper limit control instruction acquiring unit 61, first
Preceding task acquiring unit 62, the second current task acquiring unit 63, task judging unit 64, at first processing units 65 and second
Manage unit 66.
Upper limit control instruction acquiring unit 61, for obtaining upper limit control instruction, upper limit control instruction include ID and
Task distributes upper limit amount.
First current task acquiring unit 62, distribute and instruct for task based access control, obtain corresponding with ID current
Waiting task amount and currently task amount is completed.
Second current task amount acquiring unit 63, for based on currently pending task amount and currently having completed task amount,
Obtain current task total amount.
Task amount judging unit 64, for judging whether current task total amount is less than task distribution upper limit amount.
First processing units 65, for when current task total amount is less than task distribution upper limit amount, performing from pending
It is engaged in obtaining first task distribution inventory in inventory.
Second processing unit 66, for when current task total amount is not less than task distribution upper limit amount, stopping to ID
Corresponding user distributes waiting task.
Preferably, task list acquisition module 20 includes user property determining unit 21, the and of task attribute determining unit 22
Waiting task acquiring unit 23.
User property determining unit 21, for the ID in task based access control distribution instruction, determine user property.
Task attribute determining unit 22, for according to user property, being handled it is determined that user corresponding to ID can be distributed to
Waiting task task attribute.
Waiting task acquiring unit 23, for based on all waiting tasks of task attribute identical, obtain and wait to locate
Manage task list.
Embodiment 3
The present embodiment provides a computer-readable recording medium, and computer journey is stored with the computer-readable recording medium
Sequence, the computer program realize method for allocating tasks in embodiment 1 when being executed by processor, no longer superfluous here to avoid repeating
State.Or the computer program realizes the work(of each module/unit in task allocation apparatus in embodiment 2 when being executed by processor
Can, to avoid repeating, repeat no more here.
Embodiment 4
Fig. 7 is the schematic diagram for the terminal device that one embodiment of the invention provides.As shown in fig. 7, the terminal of the embodiment is set
Standby 70 include：Processor 71, memory 72 and it is stored in the computer journey that can be run in memory 72 and on processor 71
Sequence 73.Processor 71 realizes in above-described embodiment 1 step S10-S60 in method for allocating tasks when performing computer program 73.Or
Person, processor 71 realize the function of each module/unit in above-mentioned each device embodiment, such as Fig. 6 when performing computer program 73
Shown instruction acquisition module 10, task list acquisition module 20, instruction judge module 30, first task acquisition module 50, second
The function of task acquisition module 40 and task distribution determining module 60.
Exemplary, computer program 73 can be divided into one or more module/units, one or more mould
Block/unit is stored in memory 72, and is performed by processor 71, to complete the present invention.One or more module/units can
To be the series of computation machine programmed instruction section that can complete specific function, the instruction segment is for describing computer program 73 at end
Implementation procedure in end equipment 70.For example, computer program 73 can be divided into instruction acquisition module 10 in embodiment 2,
Task list acquisition module 20, instruction judge module 30, first task acquisition module 50, the second task acquisition module 40 and task
Determining module 60 is distributed, each module concrete function is as follows：
Instruction acquisition module 10, for obtaining task distribution instruction, task distribution instruction includes ID.
Task list acquisition module 20, distribute and instruct for task based access control, obtain waiting task inventory, waiting task
Inventory includes that all waiting tasks that user corresponding to ID is handled can be distributed to.
Judge module 30 is instructed, for judging whether task distribution instruction is that the same day corresponding to ID, distribution referred to first
Order.
First task acquisition module 50, for the distribution instruction first on the day of task distribution instruction is not corresponding to ID
When, first task distribution inventory is obtained from waiting task inventory, and first task distribution inventory is sent to ID pair
The user answered.
Wherein, first task distribution inventory includes at least one waiting task, and first task is distributed pending in inventory
The quantity of task is newly-increased task amount.
Second task acquisition module 40, for the distribution instruction first on the day of task distribution instruction is corresponding to ID
When, the second task distribution inventory is obtained from waiting task inventory, and the second task distribution inventory is sent to ID pair
The user answered.
Wherein, the second task distribution inventory includes at least one waiting task, and the second task is distributed pending in inventory
The quantity of task is to preset minimum task amount.
Task distributes determining module 60, is used to determine whether to continue to distribute waiting task to user corresponding to ID.
Preferably, task list acquisition module 20 includes user property determining unit 21, the and of task attribute determining unit 22
Waiting task acquiring unit 23.
User property determining unit 21, for the ID in task based access control distribution instruction, determine user property.
Task attribute determining unit 22, for according to user property, being handled it is determined that user corresponding to ID can be distributed to
Waiting task task attribute.
Waiting task acquiring unit 23, for based on all waiting tasks of task attribute identical, obtain and wait to locate
Manage task list.
Preferably, first task acquisition module 50 includes current task amount acquiring unit 51, can handle task amount acquisition list
Member 52, newly-increased task amount acquiring unit 53 and task distribution inventory acquiring unit 54.
Current task amount acquiring unit 51, corresponding with ID for task based access control distribution instruction acquisition currently waits to locate
Manage task amount.
Task amount acquiring unit 52 can be handled, the acquisition time for task based access control distribution instruction determines relative with ID
That answers handles task amount.
Newly-increased task amount acquiring unit 53, for based on currently pending task amount and task amount can be handled, it is determined that newly-increased
Task amount；
Task distribution inventory acquiring unit 54, it is consistent with newly-increased task amount quantity for being chosen from waiting task inventory
Waiting task, with obtain first task distribution inventory.
Preferably, can handle task amount acquiring unit 52 includes remaining time determining unit 521, unit interval determining unit
522 and task amount determination subelement 523.
Remaining time determination subelement 521, for the acquisition time of task based access control distribution instruction, it is determined that the same day remaining work
Time.
Unit interval determination subelement 522, acquisition time and previous task distribution for task based access control distribution instruction refer to
The acquisition time of order, determine the unit task processing time of waiting task.
Task amount determination subelement 523, for based on residue working time on the same day and unit task processing time, it is determined that with
ID it is corresponding handle task amount.
Preferably, task allocation apparatus also includes task distribution determining module 60, is used to determine whether corresponding to ID
User continue distribute waiting task.Task is distributed determining module 60 and worked as including upper limit control instruction acquiring unit 61, first
Preceding task acquiring unit 62, the second current task acquiring unit 63, task judging unit 64, at first processing units 65 and second
Manage unit 66.
Upper limit control instruction acquiring unit 61, for obtaining upper limit control instruction, upper limit control instruction include ID and
Task distributes upper limit amount.
First current task acquiring unit 62, distribute and instruct for task based access control, obtain corresponding with ID current
Waiting task amount and currently task amount is completed.
Second current task amount acquiring unit 63, for based on currently pending task amount and currently having completed task amount,
Obtain current task total amount.
Task amount judging unit 64, for judging whether current task total amount is less than task distribution upper limit amount.
First processing units 65, for when current task total amount is less than task distribution upper limit amount, performing from pending
It is engaged in obtaining first task distribution inventory in inventory.
Second processing unit 66, for when current task total amount is not less than task distribution upper limit amount, stopping to ID
Corresponding user distributes waiting task.
Terminal device 70 can be the computing devices such as desktop PC, notebook, palm PC and cloud server end
End equipment may include, but be not limited only to, processor 71, memory 72.It will be understood by those skilled in the art that Fig. 7 is only eventually
The example of end equipment 70, the restriction to terminal device 70 is not formed, parts more more or less than diagram can be included, or
Combine some parts, or different parts, for example, terminal device can also include input-output equipment, network access equipment,
Bus etc..
Alleged processor 71 can be CPU (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), application specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other PLDs, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor can also be any conventional processor
Deng.
Memory 72 can be the internal storage unit of terminal device 70, such as the hard disk or internal memory of terminal device 70.Deposit
Reservoir 72 can also be the plug-in type hard disk being equipped with the External memory equipment of terminal device 70, such as terminal device 70, intelligence
Storage card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card, flash card (Flash Card)
Deng.Further, memory 72 can also both include the internal storage unit of terminal device 70 or including External memory equipment.Deposit
Reservoir 72 is used to store computer program and other programs and data needed for terminal device.Memory 72 can be also used for temporarily
When store the data that has exported or will export.
It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each work(
Can unit, module division progress for example, in practical application, can be as needed and by above-mentioned function distribution by different
Functional unit, module are completed, i.e., the internal structure of described device are divided into different functional units or module, more than completion
The all or part of function of description.Each functional unit, module in embodiment can be integrated in a processing unit, also may be used
To be that unit is individually physically present, can also two or more units it is integrated in a unit, it is above-mentioned integrated
Unit can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.In addition, each function list
Member, the specific name of module are not limited to the protection domain of the application also only to facilitate mutually distinguish.Said system
The specific work process of middle unit, module, the corresponding process in preceding method embodiment is may be referred to, will not be repeated here.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, and is not described in detail or remembers in some embodiment
The part of load, it may refer to the associated description of other embodiments.
Those of ordinary skill in the art are it is to be appreciated that the list of each example described with reference to the embodiments described herein
Member and algorithm steps, it can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actually
Performed with hardware or software mode, application-specific and design constraint depending on technical scheme.Professional and technical personnel
Described function can be realized using distinct methods to each specific application, but this realization is it is not considered that exceed
The scope of the present invention.
In embodiment provided by the present invention, it should be understood that disclosed device/terminal device and method, can be with
Realize by another way.For example, device described above/terminal device embodiment is only schematical, for example, institute
The division of module or unit is stated, only a kind of division of logic function, there can be other dividing mode when actually realizing, such as
Multiple units or component can combine or be desirably integrated into another system, or some features can be ignored, or not perform.Separately
A bit, shown or discussed mutual coupling or direct-coupling or communication connection can be by some interfaces, device
Or INDIRECT COUPLING or the communication connection of unit, can be electrical, mechanical or other forms.
The unit illustrated as separating component can be or may not be physically separate, show as unit
The part shown can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
On NE.Some or all of unit therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, can also
That unit is individually physically present, can also two or more units it is integrated in a unit.Above-mentioned integrated list
Member can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.
If the integrated module/unit realized in the form of SFU software functional unit and as independent production marketing or
In use, it can be stored in a computer read/write memory medium.Based on such understanding, the present invention realizes above-mentioned implementation
All or part of flow in example method, by computer program the hardware of correlation can also be instructed to complete, described meter
Calculation machine program can be stored in a computer-readable recording medium, and the computer program can be achieved when being executed by processor
The step of stating each embodiment of the method.Wherein, the computer program includes computer program code, the computer program generation
Code can be source code form, object identification code form, executable file or some intermediate forms etc..The computer-readable medium
It can include：Any entity or device, recording medium, USB flash disk, mobile hard disk, the magnetic of the computer program code can be carried
Dish, CD, computer storage, read-only storage (ROM, Read-Only Memory), random access memory (RAM,
Random Access Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It is it should be noted that described
The content that computer-readable medium includes can carry out appropriate increasing according to legislation in jurisdiction and the requirement of patent practice
Subtract, such as in some jurisdictions, according to legislation and patent practice, computer-readable medium do not include be electric carrier signal and
Telecommunication signal.
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations.Although with reference to foregoing reality
Example is applied the present invention is described in detail, it will be understood by those within the art that：It still can be to foregoing each
Technical scheme described in embodiment is modified, or carries out equivalent substitution to which part technical characteristic；And these are changed
Or replace, the essence of appropriate technical solution is departed from the spirit and scope of various embodiments of the present invention technical scheme, all should
Within protection scope of the present invention.
Claims (10)
- A kind of 1. method for allocating tasks, it is characterised in that including：The distribution instruction of acquisition task, the task distribution instruction include ID；Distributed and instructed based on the task, obtain waiting task inventory, the waiting task inventory includes that institute can be distributed to State all waiting tasks that user corresponding to ID is handled；Judge whether the task distribution instruction is the distribution instruction first of the same day corresponding to ID；If task distribution instruction same day distribution instruction first not corresponding to ID, from the waiting task inventory Middle acquisition first task distribution inventory, and first task distribution inventory is sent to user corresponding to the ID；Wherein, the first task distribution inventory includes at least one waiting task, and the first task distributes inventory Described in the quantity of waiting task be newly-increased task amount.
- 2. method for allocating tasks as claimed in claim 1, it is characterised in that it is described judge task distribution instruction whether be The distribution instruction first of the same day corresponding to ID, also includes afterwards：If task distribution instruction same day distribution instruction first corresponding to ID, from the waiting task inventory The second task distribution inventory is obtained, and second task distribution inventory is sent to user corresponding to the ID；Wherein, the second task distribution inventory includes at least one waiting task, and second task distributes institute in inventory The quantity for stating waiting task is to preset minimum task amount.
- 3. method for allocating tasks as claimed in claim 1, it is characterised in that described to be obtained from the waiting task inventory First task distributes inventory, including：Instruction, which is distributed, based on the task obtains the currently pending task amount corresponding with the ID；Acquisitions time determination based on task distribution instruction is corresponding with the ID to handle task amount；Based on the currently pending task amount and it is described handle task amount, determine the newly-increased task amount；The waiting task consistent with the newly-increased task amount quantity is chosen from the waiting task inventory, to obtain The first task distributes inventory.
- 4. method for allocating tasks as claimed in claim 3, it is characterised in that the acquisition based on task distribution instruction Time determines the handle task amount corresponding with ID, including：Based on the acquisition time of task distribution instruction, it is determined that the residue working time on the same day；Time and the acquisition time of previous task distribution instruction are obtained based on task distribution instruction, determined described pending The unit task processing time of task；Based on the same day residue working time and the unit task processing time, it is determined that corresponding with ID is handled Task amount.
- 5. method for allocating tasks as claimed in claim 1, it is characterised in that described to be obtained from the waiting task inventory First task distributes inventory, also includes before：Upper limit control instruction is obtained, the upper limit control instruction includes ID and task distribution upper limit amount；Distributed and instructed based on the task, obtained the currently pending task amount corresponding with the ID and currently completed Task amount；Based on the currently pending task amount and it is described it is current completed task amount, obtain current task total amount；Judge whether the current task total amount is less than task distribution upper limit amount；If the current task total amount is less than task distribution upper limit amount, execution obtains from the waiting task inventory First task distributes inventory；If the current task total amount stops to user corresponding to the ID point not less than task distribution upper limit amount With the waiting task.
- 6. method for allocating tasks as claimed in claim 1, it is characterised in that it is described based on task distribution instruction, obtain Waiting task inventory, including：Based on the ID in task distribution instruction, user property is determined；According to the user property, it is determined that appointing for the waiting task that user corresponding to the ID is handled, can be distributed to Business attribute；Based on all waiting tasks of task attribute identical, obtain the waiting task inventory.
- A kind of 7. task allocation apparatus, it is characterised in that including：Instruction acquisition module, for obtaining task distribution instruction, the task distribution instruction includes ID；Task list acquisition module, instructed for being distributed based on the task, acquisition waiting task inventory, described pending Business inventory includes that all waiting tasks that user corresponding to the ID is handled can be distributed to；Judge module is instructed, for judging whether the task distribution instruction is the distribution instruction first of the same day corresponding to ID；First task acquisition module, for the distribution instruction first on the day of task distribution instruction is not corresponding to ID When, first task distribution inventory is obtained from the waiting task inventory, and first task distribution inventory is sent to User corresponding to the ID；Wherein, the first task distribution inventory includes at least one waiting task, and the first task distributes inventory Described in the quantity of waiting task be newly-increased task amount.
- 8. task allocation apparatus as claimed in claim 7, it is characterised in that the task allocation apparatus also includes：Second task acquisition module, when being instructed for being distributed first on the day of task distribution instruction is corresponding to ID, The second task distribution inventory is obtained from the waiting task inventory, and second task distribution inventory is sent to described User corresponding to ID；Wherein, the second task distribution inventory includes at least one waiting task, and second task distributes institute in inventory The quantity for stating waiting task is to preset minimum task amount.
- 9. a kind of terminal device, including memory, processor and it is stored in the memory and can be on the processor The computer program of operation, it is characterised in that realize such as claim 1 to 6 described in the computing device during computer program The step of any one method for allocating tasks.
- 10. a kind of computer-readable recording medium, the computer-readable recording medium storage has computer program, and its feature exists In the step of realization method for allocating tasks as described in any one of claim 1 to 6 when the computer program is executed by processor Suddenly.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710627510.5A CN107832901B (en) | 2017-07-28 | 2017-07-28 | Task allocation method and device, terminal equipment and storage medium |
| PCT/CN2018/081420 WO2019019687A1 (en) | 2017-07-28 | 2018-03-30 | Task allocating method and device, terminal device and storage medium |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710627510.5A CN107832901B (en) | 2017-07-28 | 2017-07-28 | Task allocation method and device, terminal equipment and storage medium |
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| WO (1) | WO2019019687A1 (en) |
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