CN107809547B - Telephone taxi taking method and terminal equipment - Google Patents

Telephone taxi taking method and terminal equipment Download PDF

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Publication number
CN107809547B
CN107809547B CN201711039798.0A CN201711039798A CN107809547B CN 107809547 B CN107809547 B CN 107809547B CN 201711039798 A CN201711039798 A CN 201711039798A CN 107809547 B CN107809547 B CN 107809547B
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China
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voice
order
information
user
call
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CN107809547A (en
Inventor
彭小明
罗幼樵
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Ping An Technology Shenzhen Co Ltd
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Ping An Technology Shenzhen Co Ltd
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Priority to CN201711039798.0A priority Critical patent/CN107809547B/en
Priority to PCT/CN2018/077681 priority patent/WO2019085358A1/en
Publication of CN107809547A publication Critical patent/CN107809547A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/334—Query execution
    • G06F16/3343—Query execution using phonetics
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/14—Payment architectures specially adapted for billing systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/42—Confirmation, e.g. check or permission by the legal debtor of payment
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0645—Rental transactions; Leasing transactions
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/1822—Parsing for meaning understanding
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
    • G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
    • G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
    • G10L25/63—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination for estimating an emotional state
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details

Abstract

The invention provides a telephone taxi taking method and terminal equipment, which are applicable to the technical field of data processing, and the method comprises the following steps: acquiring a user identification of an incoming call party in a call process, and transmitting an order information inquiry voice to a call opposite terminal; acquiring order information voice of a call opposite terminal and analyzing the order information; the order information is broadcasted to the taxi taking application client through the network, and the owner account responding to the order information and the vehicle information of the owner account are determined; transmitting the order receiving prompt voice to a call opposite terminal in the process of communication; receiving expense information sent by a vehicle owner account and generating an order payment link; and inquiring the associated account identified by the user, and sending the order payment link to the associated account. The user taxi taking requirement is processed through the telephone, so that the user can take a taxi anytime and anywhere only through the telephone, and the dependence of the traditional taxi taking method on a network is eliminated.

Description

telephone taxi taking method and terminal equipment
Technical Field
The invention belongs to the technical field of data processing, and particularly relates to a telephone taxi taking method and terminal equipment.
Background
The dropping trip and other taxi taking software has the advantages that the user can conveniently call a taxi by using a network anytime and anywhere, most of the called taxi is a clean and sanitary private car, great convenience is brought to people for going out, a large taxi market is rapidly occupied in a few years, and great impact is brought to the traditional taxi industry.
although the taxi taking software can bring great convenience to people for going out and save a large amount of time of users, the taxi taking software also has a plurality of disadvantages, such as 1, when no network exists, the users cannot use the taxi taking software to call the taxi. 2. For some special users, such as the elderly, the users are not familiar with the use of taxi taking software, and it is difficult to call the taxi by using the taxi taking software.
In summary, the taxi taking method in the prior art must rely on taxi taking software to take a taxi, and the taxi cannot be taken when no network exists.
Disclosure of Invention
in view of this, embodiments of the present invention provide a telephone taxi taking method and a terminal device, so as to solve the problem that a taxi taking method in the prior art must rely on taxi taking software to take a taxi and cannot take a taxi without a network.
The first aspect of the embodiment of the invention provides a telephone taxi taking method, which comprises the following steps:
in a first communication process with a communication opposite terminal, acquiring a user identifier of a calling party, extracting order information inquiry voice from a voice database, and transmitting the order information inquiry voice to the communication opposite terminal in the first communication process;
Acquiring order information voice returned by the opposite call terminal based on the order information inquiry voice in the first call process, and analyzing order information from the order information voice;
broadcasting the order information to a taxi taking application client through a network, determining a vehicle owner account responding to the order information, and acquiring vehicle information corresponding to the vehicle owner account;
Generating order receiving prompt voice, and transmitting the order receiving prompt voice to the opposite call terminal in a second call process with the opposite call terminal so as to enable a user of the opposite call terminal to realize taxi taking behavior based on the order receiving prompt voice, wherein the order receiving prompt voice is used for prompting the vehicle information and the information of the vehicle owner account to the user;
Receiving expense information sent by a taxi taking application client corresponding to the car owner account after the taxi taking action is finished, and generating an order payment link according to the expense information;
And inquiring the associated account of the user identification based on a pre-stored user associated account table, and sending the order payment link to the associated account.
a second aspect of an embodiment of the present invention provides a telephone taxi-calling terminal device, which includes a memory and a processor, where the memory stores a computer program operable on the processor, and the processor implements the following steps when executing the computer program.
in a first communication process with a communication opposite terminal, acquiring a user identifier of a calling party, extracting order information inquiry voice from a voice database, and transmitting the order information inquiry voice to the communication opposite terminal in the first communication process;
acquiring order information voice returned by the opposite call terminal based on the order information inquiry voice in the first call process, and analyzing order information from the order information voice;
broadcasting the order information to a taxi taking application client through a network, determining a vehicle owner account responding to the order information, and acquiring vehicle information corresponding to the vehicle owner account;
Generating order receiving prompt voice, and transmitting the order receiving prompt voice to the opposite call terminal in a second call process with the opposite call terminal so as to enable a user of the opposite call terminal to realize taxi taking behavior based on the order receiving prompt voice, wherein the order receiving prompt voice is used for prompting the vehicle information and the information of the vehicle owner account to the user;
Receiving expense information sent by a taxi taking application client corresponding to the car owner account after the taxi taking action is finished, and generating an order payment link according to the expense information;
And inquiring the associated account of the user identification based on a pre-stored user associated account table, and sending the order payment link to the associated account.
a third aspect of an embodiment of the present invention provides a computer-readable storage medium, including: stored computer program, characterized in that it realizes the steps of the telephone taxi-taking method as described above when executed by a processor.
compared with the prior art, the embodiment of the invention has the following beneficial effects: order information of a user is obtained through a telephone call process with the user, an owner account and vehicle information of a call receiving order are determined through network broadcasting, and the vehicle information and the owner account information of the call receiving owner are prompted to the user through voice after the call receiving is successful, so that the processing of the call taking requirement of the user is completed through the telephone, the user can take a car anytime and anywhere only through the telephone, and the dependence of a traditional call taking method on the network is eliminated. Meanwhile, after the taxi taking action is finished, the generated order payment link is sent to the associated account of the user, so that some special user groups (such as old people) which cannot carry out network payment can smoothly finish the payment of the order fee only by associating one user (such as family members of old people) which knows to use the network payment, the use of the user is greatly facilitated, and the user can take the taxi at any time and any place even without the network.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.
Fig. 1 is a schematic flow chart illustrating an implementation of a call making method according to an embodiment of the present invention;
Fig. 2 is a schematic flow chart illustrating an implementation of a call making method according to a second embodiment of the present invention;
Fig. 3 is a schematic flow chart illustrating an implementation of a call making method according to a third embodiment of the present invention;
fig. 4 is a schematic flow chart illustrating an implementation of a call making method according to a fourth embodiment of the present invention;
Fig. 5 is a schematic flow chart illustrating an implementation of a telephone taxi taking method according to a fifth embodiment of the present invention;
Fig. 6 is a schematic structural diagram of a telephone taxi-taking device according to a sixth embodiment of the invention;
Fig. 7 is a schematic diagram of a telephone calling terminal device according to a seventh embodiment of the present invention.
Detailed Description
In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system structures, techniques, etc. in order to provide a thorough understanding of the embodiments of the invention. It will be apparent, however, to one skilled in the art that the present invention may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present invention with unnecessary detail.
in order to explain the technical means of the present invention, the following description will be given by way of specific examples.
fig. 1 shows a flowchart of an implementation of a call making method according to an embodiment of the present invention, which is detailed as follows:
s101, in a first communication process with a communication opposite terminal, acquiring a user identification of a calling party, extracting order information inquiry voice from a voice database, and transmitting the order information inquiry voice to the communication opposite terminal in the first communication process.
the user identification refers to the telephone number of the calling party. In the embodiment of the invention, the telephone taxi-taking system mainly comprises two parts: a voice calling system and a taxi taking system. The system is mainly used for recording user information (such as a telephone number and an associated account of a user), owner information (such as a name, a telephone number and vehicle information of an owner) and information interaction with an owner taxi taking application client through a network, and the voice calling system is mainly used for carrying out telephone voice interaction with the user and processing incoming taxi taking events of the user. Similar to the conventional taxi taking software, in the embodiment of the invention, the user also needs to register in the taxi taking system to become a registered user, and register information such as own mobile phone number, associated account and the like so as to facilitate the subsequent processing of the taxi taking event.
in the embodiment of the invention, the voice database stores all possible voice data used by the user when the user carries out incoming call voice interaction, such as order information inquiry voice for inquiring the order information of the user, order taking prompt voice for prompting the user to successfully take an order, and the like.
In S101, after receiving an incoming call from a user, the voice call system establishes an incoming call with the user, and queries the order information of the user for the car taxi this time through the order information query voice, such as querying the location information of the user and the destination location information that the user wants to go. And simultaneously, the incoming call number of the user can be read out for subsequent use.
S102, obtaining order information voice returned by the opposite end of the call based on the order information inquiry voice in the first call process, and analyzing the order information from the order information voice.
as a specific implementation manner of S101 and S102, the method of inquiring the order information item by item and inquiring the next order information item after determining the order information item can be adopted to implement the inquiry of the order information item by item, such as outputting a "asking where the specific address of you take a car" voice to the user, and after identifying that the user correctly answers the question, for example, after the user answers "i now at the positive gate of xx road 100 xx in xx district xx in xx city xx district", extracting the user position information from the user answer, and then asking where the destination address of you take a car? ".
S103, broadcasting the order information to the taxi taking application client through the network, determining the vehicle owner account responding to the order information, and acquiring the vehicle information corresponding to the vehicle owner account.
the taxi taking application client is a client used by the car owner and used for receiving order information pushed by the system, prompting the car owner, receiving the operation of the car owner on the order and feeding the operation back to the telephone taxi taking system, and meanwhile, the taxi taking application client is also used for charging the order in real time so as to help the car owner to calculate the cost of the order.
after the order information is obtained, the taxi taking system simultaneously pushes the order information to taxi taking application clients of a plurality of car owner accounts in a network broadcasting mode so that the car owners can receive the order. And after receiving the owner response, determining an order receiving owner account and reading owner information from the taxi taking system.
as a specific implementation manner of S103 network broadcast push, the method includes: and performing group pushing (for example, within 2 kilometers, if no owner searches for the owner by taking 1 kilometer as an expansion unit), stopping pushing after receiving the response of the first owner, and determining that the owner is the order receiving owner. And if no owner accepts the order within the preset time, expanding the push range by taking n kilometers as a unit and continuing to push.
As another specific implementation manner of S103 network broadcast push, the method includes: and searching m car owners closest to the user position for pushing, stopping pushing after receiving the response of the first car owner, and determining the car owner as the order receiving car owner. If no owner receives the order within the preset time, expanding and pushing again by taking j as a unit, and if the taxi taking information is pushed to m + j owners closest to the user position for the second time.
And S104, generating order receiving prompt voice, and transmitting the order receiving prompt voice to the opposite call terminal in the second call process with the opposite call terminal so that the user at the opposite call terminal can take the car based on the order receiving prompt voice, wherein the order receiving prompt voice is used for prompting the vehicle information and the information of the car owner account to the user.
after the order receiving car owner is determined, the voice calling system can remind the user of successful order receiving, and simultaneously inform the user of the car information of the order receiving car owner and partial personal information of the car owner, such as the phone number, name, license plate number, car color and the like of the order receiving car owner.
It should be noted that, in the embodiment of the present invention, the first call process is actively initiated to the voice call system by using the terminal device capable of making a call when a user needs to make a call, and thus belongs to an incoming call process for the voice call system. In consideration of the fact that the time from the start of taxi taking by the user to the order taking by the vehicle owner is short under normal conditions, the user can be prompted to successfully take the order through the original first communication process, and at the moment, the first communication process and the second communication process in the embodiment of the invention are the same communication process, and the voice call system is not required to initiate outgoing call to the user. As another implementation method of S104, the first call process may be ended after the order information is determined, and the voice call system re-initiates an outgoing call to the user after the order-receiving vehicle owner is determined, where the first call process and the second call process are two different call processes.
And S105, receiving expense information sent by the taxi taking application client corresponding to the car owner account after the taxi taking action is completed, and generating an order payment link according to the expense information.
the taxi taking action is completed after the user is sent to the destination by the taxi owner, and the taxi owner can inform the taxi taking system of the cost information of the taxi taking according to the mark and the fee of the user is required to be collected when the taxi is taken. After the taxi taking system receives the expense information, an order payment link for paying the taxi taking expense is generated, and the user can pay the taxi taking expense through the link.
And S106, inquiring the associated account of the user identification based on the pre-stored user associated account table, and sending the order payment link to the associated account.
Since some special user groups, such as the elderly, are not familiar with the use of taxi-taking software and do not know how to perform network payment, in the embodiment of the present invention, the user can write in the corresponding associated account during registration to help him/herself perform network payment for taxi-taking fees.
It should be noted that, because not all users need to pay fees through other accounts, the associated account in the embodiment of the present invention is not a necessary filling option for user registration, and if the user does not need to pay fees through other accounts, information of the associated account may not be filled directly, and at this time, the system sets the associated account of the user as the user account by default.
in the embodiment of the invention, the order information of the user is acquired through the telephone conversation process with the user, the vehicle owner account and the vehicle information of the order receiving are determined by utilizing network broadcasting, and the vehicle information and the vehicle owner account information of the order receiving vehicle owner are prompted to the user through voice after the order receiving is successful, so that the processing of the taxi taking requirement of the user is completed through the telephone, the user can take the taxi anytime and anywhere only through the telephone, and the dependence of the traditional taxi taking method on the network is eliminated. Meanwhile, after the taxi taking action is finished, the generated order payment link is sent to the associated account of the user, so that some special user groups which cannot be subjected to network payment can smoothly finish the payment of order fees only by associating one user who knows to use the network payment, the use of the user is greatly facilitated, and the user can take the taxi anytime and anywhere even without a network.
as a preferred embodiment of the present invention, considering that some users may directly make an incoming call without registration and want to make a car call, in order to facilitate the use of such temporary users, the processing steps in the embodiment of the present invention include:
In S101, it is detected whether the user identifier is a user identifier of a registered user.
If the user identification is not the user identification of the registered user, the order information is broadcasted to the taxi taking application client in S103, and meanwhile, the taxi taking application client is prompted that the taxi is taken by the temporary user, and system offline charging is needed.
And receiving the expense information sent by the taxi taking application client corresponding to the car owner account after the taxi taking action is finished, and finishing the order.
Since the user of the incoming call is not a registered user, the telephone number of the user is not recorded by the taxi-taking system, and the user can be identified as the registered user or the temporary user only by matching the telephone number with the telephone number recorded in the taxi-taking system.
because the risk of network payment for the temporary user is high, the temporary user is likely to be free of payment, so that the payment by using the order payment link mode is unreliable. Because the temporary user does not have the concept of an associated account, subsequent associated account queries are not required. And the vehicle owner sends fee information to the taxi taking system after the successful charging so as to confirm that the order is normally ended.
Fig. 2 shows a second preferred embodiment of the present invention. Although the existing taxi taking software can provide convenience for users, the owners of the taxi taking software are all the private owners mixed with the torpedo, the supervision of a supervision department is not carried out, the personal safety of passengers cannot be well guaranteed, and news that some private owners hurt the passengers often appears. In the embodiment of the invention, in order to improve the security of the taxi calling method and fully utilize the characteristic of the telephone taxi calling, the telephone taxi calling and voiceprint recognition technology are combined, so that the security of the telephone taxi calling is greatly improved, and the method specifically comprises the following steps:
S201, extracting user voiceprint data of a call opposite end from the call voice data of the first call process.
because multiple voice interactions with the user can be generated in the first call process, more user call voice data can be acquired in the first call process, and the required call voiceprint data can be extracted through the call voice data.
S202, when the charging start information sent by the taxi taking application client corresponding to the car owner account in the taxi taking action process is received, the vehicle confirmation inquiry voice is generated according to the vehicle information, and the vehicle confirmation inquiry voice is transmitted to the opposite call terminal in the third communication process, so that the opposite call terminal can confirm whether the vehicle information is wrong or not based on the vehicle confirmation inquiry voice.
When the user position is reached, the car owner starts to take the car and charge and send a piece of charging starting information to the car taking system. In order to ensure the safety of the user and ensure that the user can safely take a bus, after the taxi-taking system receives the charging start information S202, the voice calling system prompts the user to confirm the vehicle information through voice, and ensures that the vehicle on which the user is positioned is indeed the order receiving vehicle confirmed by the taxi-taking system.
Considering that the time difference between the three time nodes is possibly small from the time when the user calls the car to the time when the car owner receives the order and the time when the car owner reaches the user position, if the car owner is only 3 hectometers away from the user when the user calls the car, the car owner immediately receives the order after receiving the order information and simultaneously drives to the user position, and the whole process from the time when the user calls the car to the time when the car owner receives the order and the time when the car owner reaches the user position can be only a few minutes. Therefore, the user may select not to hang up the phone all the time, or may hang up the phone immediately after the car is called (at this time, when the order is successfully received and the car owner arrives, the phone call system calls the user to establish the second call process and the third call process), so the first call process, the second call process, and the third call process in the embodiment of the present invention may be the same call process or several independent call processes.
s203, judging whether the vehicle confirmation voice matched with the user voiceprint data returned by the opposite call terminal based on the vehicle confirmation inquiry voice is received within the first preset time after the vehicle confirmation inquiry voice is output. And if the vehicle confirmation voice matched with the voiceprint data of the user is not received and returned by the opposite call terminal based on the vehicle confirmation inquiry voice within the first preset time, generating an information confirmation prompting voice, and transmitting the information confirmation prompting voice and the vehicle confirmation prompting voice to the opposite call terminal so as to prompt the opposite call terminal to reconfirm whether the vehicle information is mistaken or not.
In the embodiment of the present invention, the way for verifying the vehicle information to the user is not limited, and the vehicle information may be directly broadcasted to the user for confirmation, for example, whether the license plate number is: yue xxxxxx ", in this case, the user only needs to simply confirm whether or not to speak the vehicle information, or prompt the user to speak the vehicle information and perform comparison verification, such as" please speak the license plate number ". In the embodiment of the invention, timing is started after the vehicle confirmation inquiry voice is sent, whether the user returns the vehicle confirmation inquiry voice within preset time is judged, if the returned voice data is not matched with the user voiceprint data, the user does not reply to confirm the vehicle information in person, and an abnormal condition possibly exists, at the moment, the vehicle confirmation inquiry voice is sent again to ensure the safety of the user, and the user is prompted to confirm the vehicle information again.
And S204, if the vehicle confirmation voice matched with the voiceprint data of the user returned by the opposite call end based on the vehicle confirmation inquiry voice is not received within the second preset time after the information confirmation prompt voice is output, sending an order abnormity alarm to the safety supervision account.
If the normal feedback of the user is not received within the preset time after the vehicle information confirmation is prompted to the user again, the fact that the abnormal condition exists at the user is indicated, at the moment, the embodiment of the invention alarms the safety supervision account, and informs the safety supervision personnel that the order is abnormal at this time and needs to be checked.
As a preferred embodiment of the present invention, in S203, if a vehicle confirmation voice matching the user voiceprint data is received, the vehicle confirmation voice is identified and analyzed, whether the vehicle information is wrong or not is determined, and if not, the order processing is normally performed. If the vehicle information is wrong, the user is prompted to confirm the wrong vehicle information again at the moment if the actual license plate number is not consistent with the license plate number recorded by the taxi taking system, the validity of confirmation is guaranteed, and finally, if the result of the reconfirmation is still wrong, the user is also warned to the safety supervision account at the moment, the safety supervision personnel is informed that the order is abnormal at the moment and needs to be checked, and the user is reminded to pay attention to the safety request for getting on the taxi at the same time.
As another preferred embodiment of the present invention, after S105, in order to further improve the safety of the user in the vehicle, the method further includes:
And outputting the safety arrival confirmation voice to the opposite call terminal, and judging whether the safety arrival voice matched with the user voiceprint data returned by the opposite call terminal based on the safety arrival confirmation voice is received within the fourth preset time. And if the safety arrival voice returned by the opposite call end based on the safety arrival confirmation voice is not received, sending an order abnormity alarm to the safety supervision account, wherein the safety arrival voice is matched with the voiceprint data of the user.
in the embodiment of the invention, when the car owner finishes the taxi taking charge, the safety of the user is confirmed again, so that the user can safely finish the taxi taking action.
The first preset time, the second preset time and the fourth preset time can be set by technicians according to actual requirements.
further, considering that the user is forced to answer the confirmation voice of the voice calling system under the condition that the person is threatened, in order to deal with the situation, the safety of taking a bus by the user is further improved, and the safety of taking a bus is improved, in the embodiment of the invention, when the voice print data of the user is collected and matched with the voice print data of the user, emotion recognition is carried out on the voice, and when the user is recognized to have negative emotion, such as anger, sadness, anxiety, tension, pain, fear and the like, whether the emotion is generated midway in the behavior of a large bus is judged, namely the emotion recognized after the order starts is compared with the emotion when the user just starts to take the bus by telephone, if the emotion is generated midway in the behavior of taking the bus, the possibility that the user has an abnormal situation occurs is shown, and at this moment, the embodiment of the invention sends an order abnormal alarm to the safety supervision account, so as to ensure the safety of condition confirmation.
As a third preferred embodiment of the present invention, as shown in fig. 3, in order to further improve the security of taxi taking, in the third embodiment of the present invention, the method includes:
S301, calculating the estimated order duration according to the user position information and the destination position information in the order information.
in S301, the calculation of the estimated order duration may be further optimized according to the real-time traffic condition, and since the calculation of the estimated order duration according to the start position and the end point is already a technique known to those skilled in the art, such as the estimation of the time to take a car in the common map navigation software, details in the embodiment of the present invention are omitted.
s302, whether the charge information is received or not within the order estimated time length after the charging start information sent by the taxi taking application client corresponding to the car owner account in the taxi taking action process is received is judged. If the charge information is not received within the estimated order duration, extracting the taxi taking condition inquiry voice from the voice database, establishing an outgoing call process with the opposite call terminal, and transmitting the taxi taking condition inquiry voice to the opposite call terminal in the outgoing call process.
If the expense information is not received within the estimated time length of the order, the order is not normally completed, and at the moment, in order to ensure the safety of the user, the embodiment of the invention can carry out voice confirmation on the taxi taking condition of the user so as to obtain and know the actual taxi taking condition.
And S303, acquiring taxi taking situation voice returned by the opposite call end based on the taxi taking situation inquiry voice in the calling call process, performing semantic recognition and emotion recognition on the taxi taking situation voice, and judging whether the taxi taking situation is abnormal or not according to the semantic recognition and emotion recognition results.
and S304, if the judgment result shows that the taxi taking condition is abnormal, sending an order abnormity alarm to the safety supervision account.
After receiving taxi taking situation voice returned by a user, performing semantic recognition and emotion recognition on the taxi taking situation voice, judging that an order is a reason for normally completing the order, if the order is not completed in time due to non-owner reasons such as traffic jam and the like, belonging to a normal taxi taking situation, normally performing the order at the moment, if the order is not completed due to owners of cars such as detours and the like, belonging to an abnormal taxi taking situation, and sending an order abnormity alarm to a safety supervision account at the moment so as to verify the actual taxi taking situation. However, in addition to the above-mentioned several common possible reasons, some extreme situations may also occur, for example, when a user encounters an illegal vehicle owner, the user may answer a false vehicle-taking situation when being forced by the illegal vehicle owner, in order to prevent the occurrence of such situations, the user is subjected to emotion recognition while performing semantic recognition on the user, if the user is found to have emotions such as pain and fear, it is indicated that the user may be in an unsafe environment and the vehicle-taking situation is abnormal, at this time, the embodiment of the present invention sends an order abnormality alarm to the safety supervision account to confirm the vehicle-taking situation of the user, so as to ensure the safety of the user.
As a fourth preferred embodiment of the present invention, as shown in fig. 4, after sending the order exception alarm to the security supervision account, the method includes:
S402, if the abnormity removing information returned by the safety supervision account based on the order abnormity alarm is not received within the third preset time, the order information, the vehicle information and the information of the vehicle owner account are sent to the public security system for reporting.
In the embodiment of the invention, when receiving an order abnormity alarm, the safety supervision account outputs an alarm to safety supervision personnel to inform the safety supervision personnel that the order is abnormal, and at the moment, the safety supervision personnel can safely confirm the abnormal order by dialing a call to an order receiving owner and a user, confirm whether the user is safe within a preset time, and return an abnormity removing message to a taxi taking system when confirming the safety of the user to inform the taxi taking system that the order is normal and the user is safe.
If the abnormal release information is not received within the preset time, it indicates that the safety supervisor cannot confirm the safety of the user within the preset time, and at the moment, the alarm is directly sent to the public security system to ensure the safety of the user.
as a fifth preferred embodiment of the present invention, as shown in fig. 5, considering that the existing taxi taking software can only perform billing according to the real-time running condition of the vehicle and generate final fee information, the user will not be aware of the fee even if being detoured if he/she makes a taxi in an unfamiliar place, so that the user is unnecessarily lost, and in order to prevent the user from being damaged and ensure the rationality of the actual fee collection, the embodiment of the present invention includes:
s501, calculating estimated order cost according to user position information and destination position information in the order information.
In S501, a vehicle route is planned according to the user location information, the destination location information, and the traffic condition, and a corresponding estimated order fee is calculated.
s502, reading the actual cost of the order in the cost information, and judging whether the difference value between the estimated cost of the order and the actual cost of the order is larger than the preset cost difference value.
the preset cost difference is preferably measured by percentage to facilitate the actual application processing of different orders, for example, the preset cost difference may be set to 10% of the estimated cost of the order.
And S503, if the judgment result is that the difference value between the estimated cost of the order and the actual cost of the order is larger than the preset cost difference value, extracting the cost condition confirmation voice from the voice database, establishing an outgoing call process with the opposite call terminal, and transmitting the cost condition confirmation voice to the opposite call terminal in the outgoing call process.
S504, analyzing the received expense condition voice returned by the call opposite terminal based on the expense condition confirmation voice, and sending an order expense abnormity prompt to an expense checking account when the analysis result is expense abnormity.
If the difference is greater than the preset charge difference, it is determined that the charging is abnormal, if the estimated order charge is 100 yuan, the preset charge difference is that the estimated order charge × 10% — 10 yuan, and if the actual returned order charge is 130 yuan, the charging is abnormal because 130 yuan-110 yuan >10 yuan. At this time, the embodiment of the invention explains the charge excess to the user voice, inquires whether the user car owner has a detour behavior which does not travel according to the specified route, if the user thinks that the car owner possibly has the detour condition in the charge condition voice returned by the user, judges the analysis result as abnormal charge, and sends an order charge abnormal prompt to the charge checking account to prompt the charge checking personnel to check the charge.
In the embodiment of the invention, the estimated cost of the order is compared with the actual cost of the order, and whether the vehicle owner detours is confirmed with the user when the comparison result exceeds the set value, so that the loss of the vehicle owner detouring to the user is prevented to the maximum extent, and the rights and interests of the user are protected.
in the embodiment of the invention, the user taxi taking requirement is processed by a telephone, voiceprint and emotion verification are carried out on the safety of getting on and off the bus in the taxi taking action process of the user, abnormal order time and taxi taking cost are monitored, and timing alarm is carried out when abnormality occurs, so that the user can take a taxi safely, conveniently and effectively by the telephone without depending on a network.
fig. 6 shows a block diagram of a telephone taxi-taking device provided by the embodiment of the invention, corresponding to the method of the above embodiment, and only shows the relevant parts of the embodiment of the invention for convenience of explanation. The telephone taxi taking device illustrated in fig. 6 may be an execution subject of the telephone taxi taking method provided in the first embodiment.
referring to fig. 6, the telephone calling apparatus includes:
The order inquiry module 61 is configured to, in a first communication process with a communication opposite terminal, acquire a user identifier of an incoming call party, extract an order information inquiry voice from a voice database, and transmit the order information inquiry voice to the communication opposite terminal in the first communication process.
and an order analyzing module 62, configured to obtain, in the first call process, order information voice returned by the call opposite end based on the order information query voice, and analyze order information from the order information voice.
and the vehicle owner confirmation module 63 is configured to broadcast the order information to the taxi taking application client through a network, determine a vehicle owner account responding to the order information, and acquire vehicle information corresponding to the vehicle owner account.
and the order receiving prompt module 64 is configured to generate an order receiving prompt voice, and transmit the order receiving prompt voice to the opposite call terminal in a second call process with the opposite call terminal, so that a user at the opposite call terminal realizes a taxi taking action based on the order receiving prompt voice, and the order receiving prompt voice is used for prompting the vehicle information and the information of the vehicle owner account to the user.
The fee link generating module 65 is configured to receive fee information sent by the taxi taking application client corresponding to the car owner account after the taxi taking action is completed, and generate an order payment link according to the fee information.
And the fee sending module 66 is configured to query the associated account identified by the user based on a pre-stored user associated account table, and send the order payment link to the associated account.
Further, the telephone calling device also comprises:
and extracting user voiceprint data of the opposite call end from the call voice data of the first call process.
when charging start information sent by a taxi taking application client corresponding to the car owner account in the taxi taking action process is received, vehicle confirmation inquiry voice is generated according to the vehicle information, and the vehicle confirmation inquiry voice is transmitted to the opposite call terminal in the third communication process, so that the opposite call terminal can confirm whether the vehicle information is wrong or not based on the vehicle confirmation inquiry voice.
And judging whether the vehicle confirmation voice matched with the user voiceprint data returned by the opposite call terminal based on the vehicle confirmation query voice is received within a first preset time after the vehicle confirmation query voice is output. And if the vehicle confirmation voice returned by the call opposite terminal based on the vehicle confirmation inquiry voice is not received within the first preset time, generating an information confirmation prompting voice, and transmitting the information confirmation prompting voice and the vehicle confirmation prompting voice to the call opposite terminal to prompt whether the vehicle information is mistakenly confirmed again by the call opposite terminal.
and if the vehicle confirmation voice matched with the user voiceprint data returned by the opposite call end based on the vehicle confirmation inquiry voice is not received within second preset time after the information confirmation prompt voice is output, sending an order abnormity alarm to a safety supervision account.
further, the telephone calling device also comprises:
and calculating the estimated order duration according to the user position information and the destination position information in the order information.
And judging whether the charge information is received within the order estimated time length after the charging start information sent by the taxi taking application client corresponding to the car owner account in the taxi taking action process is received. And if the expense information is not received within the estimated order duration, extracting taxi taking condition inquiry voice from the voice database, establishing an outgoing call process with the opposite call terminal, and transmitting the taxi taking condition inquiry voice to the opposite call terminal in the outgoing call process.
and acquiring taxi taking situation voice returned by the opposite call terminal based on the taxi taking situation inquiry voice in the calling call process, performing semantic recognition and emotion recognition on the taxi taking situation voice, and judging whether the taxi taking situation is abnormal or not according to the semantic recognition and emotion recognition results.
and if the judgment result shows that the taxi taking condition is abnormal, sending an order abnormity alarm to a safety supervision account.
Further, the telephone calling device also comprises:
And if the abnormal clearing information returned by the safety supervision account based on the order abnormal alarm is not received within third preset time, sending the order information, the vehicle information and the information of the vehicle owner account to a public security system for reporting.
Further, the telephone calling device also comprises:
and calculating the estimated order cost according to the user position information and the destination position information in the order information.
and reading the actual cost of the order in the cost information, and judging whether the difference value between the estimated cost of the order and the actual cost of the order is greater than a preset cost difference value.
And if the judgment result is that the difference value between the estimated order cost and the actual order cost is larger than the preset cost difference value, extracting a cost condition confirmation voice from the voice database, establishing an outgoing call process with the opposite call terminal, and transmitting the cost condition confirmation voice to the opposite call terminal in the outgoing call process.
Analyzing the received expense condition voice returned by the call opposite terminal based on the expense condition confirmation voice, and sending an order expense abnormity prompt to an expense checking account when the analysis result is expense abnormity.
the process of implementing each function by each module in the telephone calling device provided by the embodiment of the present invention may specifically refer to the description of the first embodiment shown in fig. 1, and will not be described herein again.
it should be understood that, the sequence numbers of the steps in the foregoing embodiments do not imply an execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present invention.
It will also be understood that, although the terms first, second, etc. may be used herein to describe various elements in some embodiments of the invention, these elements should not be limited by these terms. These terms are only used to distinguish one element from another. For example, a first contact may be termed a second contact, and, similarly, a second contact may be termed a first contact, without departing from the scope of the various described embodiments. The first contact and the second contact are both contacts, but they are not the same contact.
fig. 7 is a schematic diagram of a telephone taxi-calling terminal device according to an embodiment of the present invention. As shown in fig. 7, the telephone call terminal device 7 of the embodiment includes: a processor 70, a memory 71, said memory 71 having stored therein a computer program 72 operable on said processor 70. The processor 70, when executing the computer program 72, implements the steps in the various telephone taxi method embodiments described above, such as steps 101-106 shown in fig. 1. Alternatively, the processor 70, when executing the computer program 72, implements the functions of the modules/units in the above-described device embodiments, such as the functions of the modules 61 to 66 shown in fig. 6.
The telephone taxi-taking terminal device 7 can be a desktop computer, a notebook computer, a palm computer, a cloud server and other computing devices. The telephone taxi terminal equipment can include, but is not limited to, a processor 70 and a memory 71. It will be appreciated by those skilled in the art that fig. 7 is merely an example of the telephoning terminal device 7 and does not constitute a limitation of the telephoning terminal device 7 and may comprise more or less components than those shown, or some components may be combined, or different components, for example the telephoning terminal device may also comprise an input transmission device, a network access device, a bus, etc.
The Processor 70 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field-Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
the memory 71 may be an internal storage unit of the telephone call terminal device 7, such as a hard disk or a memory of the telephone call terminal device 7. The memory 71 may also be an external storage device of the taxi calling terminal device 7, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like, which are provided on the taxi calling terminal device 7. Further, the memory 71 may also include both an internal storage unit and an external storage device of the telephone calling terminal device 7. The memory 71 is used for storing the computer program and other programs and data required by the telephone taxi-calling terminal equipment. The memory 71 may also be used to temporarily store data that has been transmitted or is to be transmitted.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
the integrated modules/units, if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, all or part of the flow of the method according to the embodiments of the present invention may also be implemented by a computer program, which may be stored in a computer-readable storage medium, and when the computer program is executed by a processor, the steps of the method embodiments may be implemented. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer-readable medium may include: any entity or device capable of carrying the computer program code, recording medium, usb disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM), Random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution medium, and the like. It should be noted that the computer readable medium may contain content that is subject to appropriate increase or decrease as required by legislation and patent practice in jurisdictions, for example, in some jurisdictions, computer readable media does not include electrical carrier signals and telecommunications signals as is required by legislation and patent practice.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present invention, and are intended to be included within the scope of the present invention.

Claims (10)

1. A telephone taxi taking method is characterized by comprising the following steps:
In a first communication process with a communication opposite terminal, acquiring a user identifier of a calling party, extracting order information inquiry voice from a voice database, and transmitting the order information inquiry voice to the communication opposite terminal in the first communication process;
acquiring order information voice returned by the opposite call terminal based on the order information inquiry voice in the first call process, and analyzing order information from the order information voice;
Broadcasting the order information to a taxi taking application client through a network, determining a vehicle owner account responding to the order information, and acquiring vehicle information corresponding to the vehicle owner account;
Generating order receiving prompt voice, and transmitting the order receiving prompt voice to the opposite call terminal in a second call process with the opposite call terminal so as to enable a user of the opposite call terminal to realize taxi taking behavior based on the order receiving prompt voice, wherein the order receiving prompt voice is used for prompting the vehicle information and the information of the vehicle owner account to the user;
Receiving expense information sent by a taxi taking application client corresponding to the car owner account after the taxi taking action is finished, and generating an order payment link according to the expense information;
Based on a pre-stored user associated account table, inquiring the associated account of the user identifier, and sending the order payment link to the associated account;
After the sending the order payment link to the associated account, further comprising:
Outputting a safety arrival confirmation voice to the opposite call terminal, judging whether a safety arrival voice matched with user voiceprint data and returned by the opposite call terminal based on the safety arrival confirmation voice is received or not within a fourth preset time, and if a safety arrival voice matched with the user voiceprint data and returned by the opposite call terminal based on the safety arrival confirmation voice is not received, sending an order abnormity alarm to a safety supervision account;
performing emotion recognition on all user voices collected in the taxi taking process of the user;
if the fact that the user has the negative emotion is recognized, the negative emotion is compared with the emotion recognized in the first communication process, whether the negative emotion is generated in the taxi taking process is judged, and if the negative emotion is generated in the taxi taking process, an order abnormity alarm is sent to a safety supervision account.
2. a telephone taxi-calling method according to claim 1, further comprising:
Extracting user voiceprint data of the opposite call end from the call voice data of the first call process;
when charging start information sent by a taxi taking application client corresponding to the car owner account in the taxi taking action process is received, generating a vehicle confirmation inquiry voice according to the vehicle information, and transmitting the vehicle confirmation inquiry voice to the opposite call terminal in a third communication process, so that the opposite call terminal realizes the confirmation of whether the vehicle information is wrong or not based on the vehicle confirmation inquiry voice;
judging whether a vehicle confirmation voice matched with the user voiceprint data returned by the opposite call terminal based on the vehicle confirmation query voice is received within a first preset time after the vehicle confirmation query voice is output; if the vehicle confirmation voice returned by the call opposite terminal based on the vehicle confirmation inquiry voice is not received within the first preset time, generating an information confirmation prompting voice, and transmitting the information confirmation prompting voice and the vehicle confirmation prompting voice to the call opposite terminal to prompt whether the vehicle information is mistakenly confirmed again by the call opposite terminal;
And if the vehicle confirmation voice matched with the user voiceprint data returned by the opposite call end based on the vehicle confirmation inquiry voice is not received within second preset time after the information confirmation prompt voice is output, sending an order abnormity alarm to a safety supervision account.
3. a telephone taxi-calling method according to claim 1, further comprising:
Calculating the estimated order duration according to the user position information and the destination position information in the order information;
Judging whether the charge information is received within the order estimated time length after the charging start information sent by the taxi taking application client corresponding to the car owner account in the taxi taking action process is received; if the charge information is not received within the estimated order duration, extracting taxi taking condition inquiry voice from the voice database, establishing an outgoing call process with the opposite call terminal, and transmitting the taxi taking condition inquiry voice to the opposite call terminal in the outgoing call process;
Acquiring taxi taking situation voice returned by the opposite call terminal based on the taxi taking situation inquiry voice in the calling call process, performing semantic recognition and emotion recognition on the taxi taking situation voice, and judging whether the taxi taking situation is abnormal or not according to the semantic recognition and emotion recognition results;
and if the judgment result shows that the taxi taking condition is abnormal, sending an order abnormity alarm to a safety supervision account.
4. A telephone taxi-calling method according to claim 2 or 3, further comprising, after sending an order exception alert to the security oversight account:
And if the abnormal clearing information returned by the safety supervision account based on the order abnormal alarm is not received within third preset time, sending the order information, the vehicle information and the information of the vehicle owner account to a public security system for reporting.
5. a telephone taxi-calling method according to claim 1, further comprising:
Calculating the estimated cost of the order according to the user position information and the destination position information in the order information;
Reading the actual cost of the order in the cost information, and judging whether the difference value between the estimated cost of the order and the actual cost of the order is greater than a preset cost difference value or not;
If the judgment result is that the difference value between the estimated order cost and the actual order cost is larger than the preset cost difference value, extracting a cost condition confirmation voice from the voice database, establishing an outgoing call process with the opposite call terminal, and transmitting the cost condition confirmation voice to the opposite call terminal in the outgoing call process;
analyzing the received expense condition voice returned by the call opposite terminal based on the expense condition confirmation voice, and sending an order expense abnormity prompt to an expense checking account when the analysis result is expense abnormity.
6. a telephone taxi-calling terminal device, comprising a memory and a processor, wherein the memory stores a computer program operable on the processor, and the processor executes the computer program to implement the following steps:
In a first communication process with a communication opposite terminal, acquiring a user identifier of a calling party, extracting order information inquiry voice from a voice database, and transmitting the order information inquiry voice to the communication opposite terminal in the first communication process;
acquiring order information voice returned by the opposite call terminal based on the order information inquiry voice in the first call process, and analyzing order information from the order information voice;
Broadcasting the order information to a taxi taking application client through a network, determining a vehicle owner account responding to the order information, and acquiring vehicle information corresponding to the vehicle owner account;
Generating order receiving prompt voice, and transmitting the order receiving prompt voice to the opposite call terminal in a second call process with the opposite call terminal so as to enable a user of the opposite call terminal to realize taxi taking behavior based on the order receiving prompt voice, wherein the order receiving prompt voice is used for prompting the vehicle information and the information of the vehicle owner account to the user;
receiving expense information sent by a taxi taking application client corresponding to the car owner account after the taxi taking action is finished, and generating an order payment link according to the expense information;
Based on a pre-stored user associated account table, inquiring the associated account of the user identifier, and sending the order payment link to the associated account;
After the sending the order payment link to the associated account, further comprising:
Outputting a safety arrival confirmation voice to the opposite call terminal, judging whether a safety arrival voice matched with user voiceprint data and returned by the opposite call terminal based on the safety arrival confirmation voice is received or not within a fourth preset time, and if a safety arrival voice matched with the user voiceprint data and returned by the opposite call terminal based on the safety arrival confirmation voice is not received, sending an order abnormity alarm to a safety supervision account;
Performing emotion recognition on all user voices collected in the taxi taking process of the user;
If the fact that the user has the negative emotion is recognized, the negative emotion is compared with the emotion recognized in the first communication process, whether the negative emotion is generated in the taxi taking process is judged, and if the negative emotion is generated in the taxi taking process, an order abnormity alarm is sent to a safety supervision account.
7. The telephone car-call terminal device according to claim 6, wherein said processor when executing said computer program further performs the steps of:
extracting user voiceprint data of the opposite call end from the call voice data of the first call process;
When charging start information sent by a taxi taking application client corresponding to the car owner account in the taxi taking action process is received, generating a vehicle confirmation inquiry voice according to the vehicle information, and transmitting the vehicle confirmation inquiry voice to the opposite call terminal in a third communication process, so that the opposite call terminal realizes the confirmation of whether the vehicle information is wrong or not based on the vehicle confirmation inquiry voice;
Judging whether a vehicle confirmation voice matched with the user voiceprint data returned by the opposite call terminal based on the vehicle confirmation query voice is received within a first preset time after the vehicle confirmation query voice is output; if the vehicle confirmation voice returned by the call opposite terminal based on the vehicle confirmation inquiry voice is not received within the first preset time, generating an information confirmation prompting voice, and transmitting the information confirmation prompting voice and the vehicle confirmation prompting voice to the call opposite terminal to prompt whether the vehicle information is mistakenly confirmed again by the call opposite terminal;
And if the vehicle confirmation voice matched with the user voiceprint data returned by the opposite call end based on the vehicle confirmation inquiry voice is not received within second preset time after the information confirmation prompt voice is output, sending an order abnormity alarm to a safety supervision account.
8. the telephone car-call terminal device according to claim 6, wherein said processor when executing said computer program further performs the steps of:
Calculating the estimated order duration according to the user position information and the destination position information in the order information;
judging whether the charge information is received within the order estimated time length after the charging start information sent by the taxi taking application client corresponding to the car owner account in the taxi taking action process is received; if the charge information is not received within the estimated order duration, extracting taxi taking condition inquiry voice from the voice database, establishing an outgoing call process with the opposite call terminal, and transmitting the taxi taking condition inquiry voice to the opposite call terminal in the outgoing call process;
Acquiring taxi taking situation voice returned by the opposite call terminal based on the taxi taking situation inquiry voice in the calling call process, performing semantic recognition and emotion recognition on the taxi taking situation voice, and judging whether the taxi taking situation is abnormal or not according to the semantic recognition and emotion recognition results;
And if the judgment result shows that the taxi taking condition is abnormal, sending an order abnormity alarm to a safety supervision account.
9. The telephone car-call terminal device according to claim 6, wherein said processor when executing said computer program further performs the steps of:
Calculating the estimated cost of the order according to the user position information and the destination position information in the order information;
reading the actual cost of the order in the cost information, and judging whether the difference value between the estimated cost of the order and the actual cost of the order is greater than a preset cost difference value or not;
If the judgment result is that the difference value between the estimated order cost and the actual order cost is larger than the preset cost difference value, extracting a cost condition confirmation voice from the voice database, establishing an outgoing call process with the opposite call terminal, and transmitting the cost condition confirmation voice to the opposite call terminal in the outgoing call process;
Analyzing the received expense condition voice returned by the call opposite terminal based on the expense condition confirmation voice, and sending an order expense abnormity prompt to an expense checking account when the analysis result is expense abnormity.
10. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 5.
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CN105243838A (en) * 2015-11-09 2016-01-13 北京奇虎科技有限公司 Vehicle driving safety monitoring method, device and system
CN106228359A (en) * 2016-08-12 2016-12-14 北京东方车云信息技术有限公司 The billing settlement method of driver's client, taxi take system server and related system

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