CN107798046B - Client identity information processing method, device, storage medium and computer equipment - Google Patents
Client identity information processing method, device, storage medium and computer equipment Download PDFInfo
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- CN107798046B CN107798046B CN201710613840.9A CN201710613840A CN107798046B CN 107798046 B CN107798046 B CN 107798046B CN 201710613840 A CN201710613840 A CN 201710613840A CN 107798046 B CN107798046 B CN 107798046B
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/21—Design, administration or maintenance of databases
- G06F16/215—Improving data quality; Data cleansing, e.g. de-duplication, removing invalid entries or correcting typographical errors
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
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- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/23—Updating
- G06F16/2358—Change logging, detection, and notification
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Abstract
The present invention relates to a kind of client identity information processing method, device, storage medium and computer equipment, method includes: that the customer information record including ID card information is filtered out from customer information database；Precise classification is carried out to the customer information record filtered out by ID card information, obtains the corresponding first customer information record subset of each ID card information；Generate the corresponding complete customer ID of each first customer information record subset；Fuzzy classification is carried out to customer information record remaining after screening in customer information database, obtains the second customer information record subset；The field that second customer information records at least preset quantity between wantonly two customer informations record in subset is identical；It is corresponding to completion customer ID to generate each second customer information record subset.Scheme provided by the present application improves the efficiency that follow-up business is handled.
Description
Technical field
The present invention relates to field of computer technology, more particularly to a kind of client identity information processing method, device, storage
Medium and computer equipment.
Background technique
Currently, with the increase of the extension of corporate business and client's amount, for can by business that multiple channel is handled come
It says, client often handles a business, and the data that system is retained when will be according to client's transacting business generate a customer information note
Record, to will appear the case where same client is stored with a plurality of customer information record.Traditional customer information processing mode can be
Each customer information record one customer ID of distribution, so that there may be multiple customer IDs by same client, to subsequent business
It handles and causes greatly inconvenience, so as to cause business handling inefficiency.
Summary of the invention
Based on this, it is necessary to lead to business handling inefficiency problem for traditional client identity information processing method,
A kind of client identity information processing method, device, storage medium and computer equipment are provided.
A kind of client identity information processing method, which comprises
The customer information record including ID card information is filtered out from customer information database；
Precise classification is carried out to the customer information record filtered out by ID card information, obtains each ID card information phase
The the first customer information record subset answered；
Generate the corresponding complete customer ID of each first customer information record subset；Client in the complete customer ID
The character that information integrity identifies position is full identity character；
Fuzzy classification is carried out to customer information record remaining after screening in the customer information database, obtains the second visitor
Family information records subset；In second customer information record subset wantonly two customer information record between at least preset quantity
Field is identical；
It is corresponding to completion customer ID to generate each second customer information record subset；It is described in completion customer ID
The character that customer information integrity degree identifies position is to identify character to completion.
In one embodiment, described to generate the corresponding complete customer ID of each first customer information record subset；
The character of customer information integrity degree mark position is the method after full identity character in the complete customer ID
Further include:
Merge each customer information record for belonging to identical first customer information record subset；
When including multiple termination numbers in the customer information record obtained after the merging, then
Determine the corresponding active degree quantized value of each termination number；
Corresponding termination number is ranked up according to active degree quantized value descending；
Retain the termination number to rank the first.
In one embodiment, the method also includes:
Acquisition business pays a return visit the client that platform issues and pays a return visit notice；
It extracts the client and pays a return visit the specified complete customer ID of notice；
Terminal corresponding to the complete corresponding termination number of customer ID to extraction initiates communication request, with the end
End is established communication connection and is paid a return visit.
In one embodiment, the method also includes:
It obtains the promotional content that promoting service platform issues and promotes notice；
It extracts the promotional content and promotes the specified complete customer ID of notice and/or to completion customer ID；
Search the complete customer ID and/or the corresponding termination number of completion customer ID extracted；
The promotional content is promoted, specified promotional content is notified to push to corresponding to the termination number found
Terminal.
In one embodiment, the method also includes:
Obtain the ID card information for increasing the customer information record into second customer information record subset newly；
In each first customer information record corresponding ID card information of subset, the ID card information that exists and increase newly
Identical ID card information, then
The customer information of newly-increased ID card information is recorded, is reclassified corresponding to the identical ID card information
The first customer information record subset；
In each first customer information record corresponding ID card information of subset, there is no believe with newly-increased identity card
Identical ID card information is ceased, then
Newly-increased includes the first customer information record subset of the customer information record of newly-increased ID card information, and will be new
The customer information record for increasing ID card information is deleted from the second customer information record subset；
Generate the newly-increased corresponding complete customer ID of first customer information record subset.
A kind of client identity information processing unit, described device include:
Screening module, for filtering out the customer information record including ID card information from customer information database；
Precise classification module, for carrying out precise classification to the customer information record filtered out by ID card information,
Obtain the corresponding first customer information record subset of each ID card information；
First generation module, for generating the corresponding complete customer ID of each first customer information record subset；Institute
The character for stating customer information integrity degree mark position in complete customer ID is full identity character；
Fuzzy classification module, for carrying out mould to customer information record remaining after screening in the customer information database
Paste classification obtains the second customer information record subset；Wantonly two customer information records it in the second customer information record subset
Between at least preset quantity field it is identical；
Second generation module, it is corresponding to completion customer ID for generating each second customer information record subset；
The character to customer information integrity degree mark position in completion customer ID is to identify character to completion.
In one embodiment, described device further include:
Merging module, for merging each customer information record for belonging to identical first customer information record subset；Work as merging
When including multiple termination numbers in the customer information record obtained afterwards, it is determined that each corresponding active degree amount of termination number
Change value；Corresponding termination number is ranked up according to active degree quantized value descending；Retain the terminal number to rank the first
Code.
In one embodiment, described device further include:
Newly-increased module, for obtaining the identity card for increasing the customer information record into second customer information record subset newly
Information；In each first customer information record corresponding ID card information of subset, exist and the ID card information phase that increases newly
The customer information of newly-increased ID card information is then recorded, is reclassified to the identical identity by same ID card information
It demonstrate,proves corresponding first customer information of information and records subset；When each first customer information records the corresponding ID card information of subset
In, there is no ID card informations identical with newly-increased ID card information, then increasing newly includes the visitor for increasing ID card information newly
First customer information of family information record records subset, and the customer information of newly-increased ID card information record is objective from second
It is deleted in family information record subset；Generate the newly-increased corresponding complete customer ID of first customer information record subset.
A kind of computer readable storage medium, is stored with that computer is executable to be referred on the computer readable storage medium
It enables, when the computer executable instructions are executed by processor, so that the processor executes following steps:
The customer information record including ID card information is filtered out from customer information database；
Precise classification is carried out to the customer information record filtered out by ID card information, obtains each ID card information phase
The the first customer information record subset answered；
Generate the corresponding complete customer ID of each first customer information record subset；Client in the complete customer ID
The character that information integrity identifies position is full identity character；
Fuzzy classification is carried out to customer information record remaining after screening in the customer information database, obtains the second visitor
Family information records subset；In second customer information record subset wantonly two customer information record between at least preset quantity
Field is identical；
It is corresponding to completion customer ID to generate each second customer information record subset；It is described in completion customer ID
The character that customer information integrity degree identifies position is to identify character to completion.
A kind of computer equipment, including memory and processor store computer executable instructions in the memory,
When the computer executable instructions are executed by the processor, so that the processor executes following steps:
The customer information record including ID card information is filtered out from customer information database；
Precise classification is carried out to the customer information record filtered out by ID card information, obtains each ID card information phase
The the first customer information record subset answered；
Generate the corresponding complete customer ID of each first customer information record subset；Client in the complete customer ID
The character that information integrity identifies position is full identity character；
Fuzzy classification is carried out to customer information record remaining after screening in the customer information database, obtains the second visitor
Family information records subset；In second customer information record subset wantonly two customer information record between at least preset quantity
Field is identical；
It is corresponding to completion customer ID to generate each second customer information record subset；It is described in completion customer ID
The character that customer information integrity degree identifies position is to identify character to completion.
Above-mentioned client identity information processing method, device, storage medium and computer equipment, only according to ID card information
One property carries out precise classification to the customer information record for including ID card information, obtains corresponding first visitor of each ID card information
Family information records subset, and indicates that the customer information for belonging to identical first customer information record subset records with complete customer ID
Corresponding same client.For not including the customer information record of ID card information, carried out with the quantity of same field between any two
Fuzzy classification, including customer information record may record subset for the second customer information of same client, and with wait mend
Full customer ID is indicated.Largely avoiding same client in this way, there are multiple customer IDs, to subsequent business handling
The problem of bringing inconvenience, to improve the efficiency of follow-up business processing.
Detailed description of the invention
Fig. 1 is the schematic diagram of internal structure of computer equipment in one embodiment；
Fig. 2 is the flow diagram of client identity information processing method in one embodiment；
Fig. 3 is the flow diagram of client identity information processing method in another embodiment；
Fig. 4 is the structural block diagram of client identity information processing unit in one embodiment；
Fig. 5 is the structural block diagram of client identity information processing unit in another embodiment；
Fig. 6 is the structural block diagram of client identity information processing unit in another embodiment；
Fig. 7 is the structural block diagram of client identity information processing unit in further embodiment.
Specific embodiment
In order to make the objectives, technical solutions, and advantages of the present invention clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
Fig. 1 is the schematic diagram of internal structure of computer equipment in one embodiment.As shown in Figure 1, the computer equipment packet
Include processor, non-volatile memory medium and the built-in storage connected by system bus.Wherein, the computer equipment is non-easy
The property lost storage medium can storage program area and computer executable instructions, which is performed, can make
It obtains processor and executes a kind of client identity information processing method.The processor of the computer equipment calculates and controls energy for providing
Power supports the operation of entire computer equipment.Computer executable instructions can be stored in the built-in storage, which can hold
When row instruction is executed by processor, the computer executable instructions are for realizing a kind of client body provided by following embodiment
Part information processing method.The computer equipment can be terminal or server.The terminal can be personal computer or shifting
Dynamic terminal.The server can be realized with the server cluster of the either multiple physical server compositions of independent server.
It will be understood by those skilled in the art that structure shown in Fig. 1, the only frame of part-structure relevant to application scheme
Figure, does not constitute the restriction for the terminal being applied thereon to application scheme, specific terminal may include than as shown in the figure
More or fewer components perhaps combine certain components or with different component layouts.
As shown in Fig. 2, in one embodiment, providing a kind of client identity information processing method.The present embodiment is main
It is applied to the computer equipment in above-mentioned Fig. 1 in this way to illustrate.Referring to Fig. 2, the client identity information processing method
Specifically comprise the following steps:
S202 filters out the customer information record including ID card information from customer information database.
Wherein, customer information database is the database for carrying out customer information storage.Customer information record is to be used for
Record the data of client personal information.Customer information record includes but is not limited to customer name field, contact method field, lives
Address field, IP address field or factor's client number field etc..ID card information concretely ID card No..
Computer equipment can obtain customer information through a variety of ways and generate customer information record, and store to customer information
In database.Such as, by business personnel make house calls transacting business formation customer information record, include at least customer name field
With inhabitation address field etc..The customer information record formed by call handle business, includes at least customer name field and connection
It is mode field etc..The customer information record formed by network platform transacting business, includes at least customer name field and IP
Address field etc..The customer information record that business is formed is acted on behalf by other users, includes at least customer name field and charg`e d'affaires
People's client number field etc..For example related children's customer ID of factor's customer ID etc..
In one embodiment, computer equipment can be terminal.Customer information database can be in local or service
On device.Terminal can filter out the record of the customer information including ID card information from the customer information database in server,
The customer information record including ID card information can also be filtered out in local customer information database.Terminal can be periodically by this
Customer information database in the customer information database and server on ground synchronizes.
In one embodiment, computer equipment can be server.Server is needing to carry out client identity information processing
When, the customer information record including ID card information is directly filtered out in local customer information database.
S204 carries out precise classification to the customer information record filtered out by ID card information, obtains each ID card information
Corresponding first customer information records subset.
Specifically, due to ID card information can unique identification one client, therefore can be by ID card information to filtering out
Customer information record carries out precise classification.Computer equipment can obtain the identity card letter for including in the customer information record filtered out
Breath classifies to customer information record according to ID card information, the corresponding customer information of identical ID card information is recorded
Return to one kind, and be respectively one kind by the different customer information record of remaining and corresponding ID card information, to obtain
Several first customer informations record subset.That is, the first customer information record subset and ID card information correspond, each first
The quantity for the customer information record for including in customer information record subset can be one or more.Precise classification obtains in this way
These first customer informations record subset in, customer information record included by each first customer information record subset corresponds to
In the same client.
S206 generates the corresponding complete customer ID of each first customer information record subset；Client's letter in complete customer ID
The character for ceasing integrity degree mark position is full identity character.
Wherein, complete customer ID is the common corresponding client of a plurality of customer information record that confirmation corresponds to same client
Number.Customer information integrity degree mark is used to identify to be corresponded to corresponding to the accurate determination of a plurality of customer information record of same client number
Same client.Full identity character is the pre-set character as customer information integrity degree mark, for indicating identity card
Information is complete.
Specifically, computer equipment to include ID card information customer information record complete precise classification after, according to
Pre-set customer ID generating mode generates the corresponding customer ID of each first customer information record subset, by each customer ID
The character of middle customer information integrity degree mark position is set to full identity character, obtains each first customer information record
Collect corresponding complete customer ID.
For example, it is the character string for including 20 characters that customer ID, which can be preset, in computer equipment.It presets
Customer ID generating mode be first character and second character for the type of service that client handles, third position character to be arranged
For customer type belonging to client to be arranged, the 4th character is identified for customer information integrity degree to be arranged, and the 5th to second
Ten characters are the sequence number generated at random.Full identity character such as O.Complete customer ID is such as: ECTO1234567898765432.
Wherein " EC " indicate type of service nest egg danger, " T " indicate customer type be group's type, " O " indicate for the customer ID
The corresponding same client of multiple customer informations record, " 1234567898765432 " are the sequence number generated at random.
S208 carries out fuzzy classification to customer information record remaining after screening in customer information database, obtains second
Customer information records subset；Second customer information record wantonly two customer information in subset record between at least preset quantity word
Duan Xiangtong.
Specifically, since there are the customer information of same field records to likely correspond to the same client, therefore can basis
It whether include identical field between customer information record to carry out fuzzy classification.Computer equipment can be to customer information database
Remaining customer information record carries out fields match after middle screening, by the identical visitor of field of at least preset quantity between any two
Information record in family is attributed to same class, obtains several second customer information record subsets.These first clients that fuzzy classification obtains
Information records in subset, and customer information record included by each first customer information record subset likely corresponds to the same visitor
Family.
Wherein, preset quantity, such as 2 or 3 natural numbers.The field of preset quantity is identical, such as customer name field and inhabitation
Address field is identical, customer name field is identical with contact method field, customer name field and IP address field or client
Name field and factor's client number field are mutually same.
It is corresponding to completion customer ID to generate each second customer information record subset by S210；To objective in completion customer ID
The character that family information integrity identifies position is to identify character to completion.
It wherein, is that can not accurately confirm that a plurality of customer information record corresponding to same client is common right to completion customer ID
The customer ID answered.It is the pre-set character as customer information integrity degree mark to completion mark character, for indicating body
Part card information is imperfect.
Specifically, computer equipment to do not have to including ID card information customer information record complete fuzzy classification after,
According to pre-set customer ID generating mode, the corresponding customer ID of each second customer information record subset is generated, by each visitor
The character of customer information integrity degree mark position, which is set to, in family number identifies character to completion, obtains each second customer information
It is corresponding to completion customer ID to record subset.
For example, identifying character such as X to completion.Such as to completion customer ID: ECTX2134567898765432.Wherein
" EC " indicates type of service nest egg danger, and " T " indicates that customer type is group's type, and " X " is indicated for waiting for completion client with this
Number multiple customer informations record cannot accurately determine that corresponding to same client, " 2134567898765432 " generate at random
Sequence number.
Above-mentioned client identity information processing method, according to the uniqueness of ID card information, to the visitor including ID card information
Information record in family carries out precise classification, obtains each ID card information corresponding first customer information record subset, and with complete objective
Family number corresponds to same client to indicate that the customer information for belonging to identical first customer information record subset records.For not including body
The customer information record of part card information, carries out fuzzy classification with the quantity of same field between any two, including client's letter
Breath record may record subset for the second customer information of same client, and be indicated with to completion customer ID.It is very big in this way
Same client is avoided in degree, and there are multiple customer IDs, the problem of bringing inconvenience to subsequent business handling, thus after improving
The efficiency of continuous business processing.
In one embodiment, after step S206, client identity information method further include: merging belongs to identical first visitor
Family information records each customer information record of subset；It include multiple termination numbers in the customer information record obtained after merging
When, it is determined that each corresponding active degree quantized value of termination number；According to active degree quantized value descending to corresponding terminal number
Code is ranked up；Retain the termination number to rank the first.
Wherein, active degree quantized value is for reflecting the quantized values for using frequent degree.Termination number is lived accordingly
Jump degree quantized value is bigger, and the frequent degree for illustrating that termination number is used is higher.
Specifically, computer equipment can obtain the talk times of termination number within a preset period of time, directly by terminal number
The corresponding talk times of code, as the corresponding active degree quantized value of termination number.Computer equipment can also be by termination number pair
The talk times answered carry out the numerical value obtained after operation, as the corresponding active degree quantized value of termination number.
In one embodiment, the corresponding active degree quantized value of termination number can be specifically termination number by independent variable
The positive correlation function of corresponding talk times calculates.The positive correlation coefficient for being positively correlated function can be the numerical value set at random.
Further, computer equipment can further according to the determining corresponding active degree quantized value of each termination number, according to
Active degree quantized value descending is ranked up corresponding termination number, retains the termination number to rank the first, by the end of reservation
End number records corresponding termination number as the customer information obtained after merging.
In one embodiment, the also statistics available corresponding frequency of occurrence of each termination number of computer equipment, according to occurrence out
Number descending is ranked up corresponding termination number, retains the termination number to rank the first.Wherein, termination number occurs accordingly
Number be include the termination number customer information record quantity.In the present embodiment, with client reservation terminal number synchronous codes
Number is, according to the common termination number for choosing client, the reserved number of termination number is more, illustrates that the termination number is anticipated by client
The number that figure uses is higher, can the reasonable expectation termination number be the common termination number of client.
It is according to the selection common termination number of client, terminal number with the active degree of termination number in above-described embodiment
The active degree of code is higher, and the number for illustrating that the termination number is used is higher, can the reasonable expectation termination number be that client is normal
Termination number.The termination number chosen in this way is more acurrate, is conducive to subsequent business processing.
In one embodiment, client identity information method further include: acquisition business is paid a return visit the client that platform issues and paid a return visit
Notice；It extracts client and pays a return visit the specified complete customer ID of notice；Corresponding to the corresponding termination number of complete customer ID to extraction
Terminal initiate communication request, with terminal establish communication connection paid a return visit.
Wherein, return visit is the process that contact staff carries out call interaction for the business that client handles.Contact staff passes through
It pays a return visit and understands the problem of client is to the business satisfaction and client feedback handled, with Optimal improvements corporate business.
Specifically, business return visit platform can correspond to customer information record and preset return visit condition.Due to pay a return visit effect with
Client's degree of cooperation is closely related, if repeatedly paying a return visit for same business, or carries out business return visit, meeting for the client of mistake
The problem for causing to pay a return visit effect difference.Therefore, set full for the customer information for being corresponding with complete customer ID record in the present embodiment
Foot pays a return visit condition.
Business pays a return visit platform after detecting the corresponding generation customer ID of customer information record in customer information database, inspection
Survey whether the customer ID generated is complete customer ID.If detection determines that the customer ID generated is complete customer ID, can be according to this
The complete corresponding service generation client handled of customer ID pays a return visit notice, which is paid a return visit notice and is issued to computer equipment.Meter
Client can be extracted and pay a return visit the specified complete customer ID of notice, to extraction after receiving client and paying a return visit notice by calculating machine equipment
Terminal corresponding to the corresponding termination number of complete customer ID initiates communication request, establishes communication connection with terminal and is paid a return visit.
In the present embodiment, it for determining that the customer information of corresponding same client records corresponding business, is uniformly returned
It visits, avoids repeatedly paying a return visit same business when not knowing whether to correspond to same client, the problem for causing to pay a return visit effect difference mentions
Return visit quality is risen.
In one embodiment, client identity information method further include: obtain the promotional content that promoting service platform issues
Promote notice；It extracts promotional content and promotes the specified complete customer ID of notice and/or to completion customer ID；Search the complete of extraction
Customer ID and/or the corresponding termination number of completion customer ID；Promotional content is promoted and notifies specified promotional content pushes to look into
Terminal corresponding to the termination number found.
Wherein, promotional content refers to the information for promotion business or product relevant to business that dispensing side provides.
Promotional content may include resource itself or resource address, resource include arbitrarily can in the data type of transmission over networks, than
Such as the combination of one or more of text, picture, audio and video.Resource address includes video playing address, picture visit
Ask any one or the combination of several of them in address, audio broadcast address and webpage link address.
Specifically, promoting service platform can correspond to customer information record and preset popularization condition.Since carry out business pushes away
Extensively do not need clearly to confirm whether a plurality of customer information corresponds to same client.Therefore, complete visitor will be corresponding in the present embodiment
The customer information of family number and/or completion customer ID record is set as meeting popularization condition.
Computer equipment can extract promotional content and push away after obtaining the promotional content that promoting service platform issues and promoting notice
It is wide to notify specified complete customer ID and/or to completion customer ID, search the complete customer ID and/or completion customer ID phase of extraction
Promotional content is promoted and specified promotional content is notified to push to end corresponding to the termination number found by the termination number answered
End.
In the present embodiment, promoting service platform has complete customer ID using generation and/or is push to completion customer ID
Condition pushes promotional content, towards audient itself be all business of handling client, with strong points, success rate is high.
In one embodiment, client identity information method further include: acquisition increases newly to the second customer information and records subset
The ID card information of middle customer information record；When each first customer information record the corresponding ID card information of subset in, exist with
The identical ID card information of newly-increased ID card information then records the customer information of newly-increased ID card information, reclassify to
Identical corresponding first customer information of ID card information records subset；When each first customer information records the corresponding identity of subset
It demonstrate,proves in information, there is no ID card informations identical with newly-increased ID card information, then increasing newly includes newly-increased ID card information
First customer information of customer information record records subset, and the customer information of newly-increased ID card information is recorded from the second client
Information, which records to delete in subset, generates the newly-increased corresponding complete customer ID of the first customer information record subset.
Specifically, computer equipment can receive the information benefit for customer information record in the second customer information record subset
It fills, when having detected newly-increased ID card information, determines the customer information record of newly-increased ID card information, then the identity that will be increased newly
Card information is compared with existing each ID card information.In existing ID card information, the identity card for existing and increasing newly is believed
Identical ID card information is ceased, then is recorded the customer information of newly-increased ID card information, reclassifies to identical identity card and believes
Cease corresponding first customer information record subset；In existing ID card information, there is no with newly-increased ID card information phase
Same ID card information, then increasing newly includes the first customer information record subset for increasing the customer information record of ID card information newly,
And the customer information of newly-increased ID card information record is deleted from the second customer information record subset；Generate the first newly-increased visitor
Family information records the corresponding complete customer ID of subset.
In the present embodiment, the processing method that customer information records after newly-increased ID card information is provided, perfect visitor
The treatment process of family information record.
As shown in figure 3, in one specifically embodiment, client identity information processing method specifically includes the following steps:
S302 filters out the customer information record including ID card information from customer information database.
S304 carries out precise classification to the customer information record filtered out by ID card information, obtains each ID card information
Corresponding first customer information records subset.
S306 generates the corresponding complete customer ID of each first customer information record subset；Client's letter in complete customer ID
The character for ceasing integrity degree mark position is full identity character.
S308 merges each customer information record for belonging to identical first customer information record subset；It is obtained after merging
When including multiple termination numbers in customer information record, it is determined that each corresponding active degree quantized value of termination number；According to work
Jump degree quantized value descending is ranked up corresponding termination number；Retain the termination number to rank the first.
S310, acquisition business pay a return visit the client that platform issues and pay a return visit notice；It extracts client and pays a return visit the specified complete visitor of notice
Family number；Terminal corresponding to the corresponding termination number of complete customer ID to extraction initiates communication request, communicates with terminal foundation
Connection is paid a return visit.
S312 carries out fuzzy classification to customer information record remaining after screening in customer information database, obtains second
Customer information records subset；Second customer information record wantonly two customer information in subset record between at least preset quantity word
Duan Xiangtong.
It is corresponding to completion customer ID to generate each second customer information record subset by S314；To objective in completion customer ID
The character that family information integrity identifies position is to identify character to completion.
S316 obtains the promotional content that promoting service platform issues and promotes notice；It is specified to extract promotional content popularization notice
Complete customer ID and/or to completion customer ID；Search the complete customer ID and/or the corresponding terminal number of completion customer ID extracted
Code；Promotional content is promoted, specified promotional content is notified to push to terminal corresponding to the termination number found.
S318 obtains the ID card information for increasing the customer information record into the second customer information record subset newly.
S320 is detected in each first customer information record corresponding ID card information of subset, if the body for existing and increasing newly
The identical ID card information of part card information；If so, jumping to step S322；If it is not, then jumping to step S324.
The customer information of newly-increased ID card information is recorded, is reclassified corresponding to identical ID card information by S322
First customer information records subset.
S324, increasing newly includes the first customer information record subset for increasing the customer information of ID card information newly and recording, and will
The customer information record of newly-increased ID card information is deleted from the second customer information record subset；Generate newly-increased the first client letter
The corresponding complete customer ID of breath record subset.
Scheme provided in this embodiment largely avoids same client, and there are multiple customer IDs, to subsequent business
The problem of bringing inconvenience is handled, to improve the efficiency of follow-up business processing.
As shown in figure 4, in one embodiment, a kind of client identity information processing unit 400 is provided, the device packet
It includes:
Screening module 401, for filtering out the customer information record including ID card information from customer information database；
Precise classification module 402 is obtained for carrying out precise classification to the customer information record filtered out by ID card information
Subset is recorded to corresponding first customer information of each ID card information；
First generation module 403, for generating the corresponding complete customer ID of each first customer information record subset；Completely
The character of customer information integrity degree mark position is full identity character in customer ID；
Fuzzy classification module 404, for carrying out mould to customer information record remaining after screening in customer information database
Paste classification obtains the second customer information record subset；In second customer information record subset between wantonly two customer informations record extremely
The field of rare preset quantity is identical；
Second generation module 405, it is corresponding to completion customer ID for generating each second customer information record subset；To
The character of customer information integrity degree mark position is to identify character to completion in completion customer ID.
Above-mentioned client identity information processing unit 400, according to the uniqueness of ID card information, to including ID card information
Customer information record carries out precise classification, obtains the corresponding first customer information record subset of each ID card information, and with completely
Customer ID corresponds to same client to indicate that the customer information for belonging to identical first customer information record subset records.For not including
The customer information of ID card information records, and carries out fuzzy classification with the quantity of same field between any two, including client
Information record may record subset for the second customer information of same client, and be indicated with to completion customer ID.Such pole
Avoiding same client in big degree, there are multiple customer IDs, the problem of bringing inconvenience to subsequent business handling, to improve
The efficiency of follow-up business processing.
As shown in figure 5, in one embodiment, client identity information processing unit 400 further include: merging module 406.
Merging module 406, for merging each customer information record for belonging to identical first customer information record subset；Work as conjunction
When including multiple termination numbers in the customer information record obtained after and, it is determined that each corresponding active degree quantization of termination number
Value；Corresponding termination number is ranked up according to active degree quantized value descending；Retain the termination number to rank the first.
It in the present embodiment, is according to the selection common termination number of client, terminal number with the active degree of termination number
The active degree of code is higher, and the number for illustrating that the termination number is used is higher, can the reasonable expectation termination number be that client is normal
Termination number.The termination number chosen in this way is more acurrate, is conducive to subsequent business processing.
As shown in fig. 6, in one embodiment, client identity information processing unit 400 further include: execution module 407.
Execution module 407 pays a return visit client's return visit notice that platform issues for obtaining business；Client's return visit notice is extracted to refer to
Fixed complete customer ID；Terminal corresponding to the corresponding termination number of complete customer ID to extraction initiates communication request, with end
End is established communication connection and is paid a return visit.
In the present embodiment, it for determining that the customer information of corresponding same client records corresponding business, is uniformly returned
It visits, avoids repeatedly paying a return visit same business when not knowing whether to correspond to same client, the problem for causing to pay a return visit effect difference mentions
Return visit quality is risen.
In one embodiment, the promotional content that execution module 407 is also used to obtain that promoting service platform issues is promoted logical
Know；It extracts promotional content and promotes the specified complete customer ID of notice and/or to completion customer ID；Search the complete customer ID extracted
And/or the corresponding termination number of completion customer ID；It promotional content is promoted into notice specified promotional content pushes to and find
Terminal corresponding to termination number.
In the present embodiment, promoting service platform has complete customer ID using generation and/or is push to completion customer ID
Condition pushes promotional content, towards audient itself be all business of handling client, with strong points, success rate is high.
As shown in fig. 7, in one embodiment, client identity information processing unit 400 further include: newly-increased module 408.
Newly-increased module 408, for obtaining the identity card for increasing the customer information record into the second customer information record subset newly
Information；In each first customer information record corresponding ID card information of subset, exist identical with the ID card information increased newly
The customer information of newly-increased ID card information is then recorded, is reclassified corresponding to identical ID card information by ID card information
First customer information records subset；In each first customer information record corresponding ID card information of subset, it is not present and increases newly
The identical ID card information of ID card information, then increase newly include newly-increased ID card information customer information record the first client
Information records subset, and the customer information of newly-increased ID card information record is deleted from the second customer information record subset；It is raw
At the newly-increased corresponding complete customer ID of the first customer information record subset.
In the present embodiment, the processing method that customer information records after newly-increased ID card information is provided, perfect visitor
The treatment process of family information record.
In one embodiment, a kind of computer readable storage medium is provided, is stored on computer readable storage medium
There are computer executable instructions, when computer executable instructions are executed by processor, so that processor executes following steps: from visitor
The customer information record including ID card information is filtered out in the information database of family；The client filtered out is believed by ID card information
Breath record carries out precise classification, obtains the corresponding first customer information record subset of each ID card information；Generate each first client
Information records the corresponding complete customer ID of subset；The character of customer information integrity degree mark position in complete customer ID
For full identity character；Fuzzy classification is carried out to remaining customer information record after screening in customer information database, obtains the
Two customer informations record subset；Second customer information record wantonly two customer information in subset record between at least preset quantity
Field is identical；It is corresponding to completion customer ID to generate each second customer information record subset；Believe to client in completion customer ID
The character for ceasing integrity degree mark position is to identify character to completion.
In one embodiment, computer executable instructions make processor execute each first customer information record of generation
Collect corresponding complete customer ID；The character of customer information integrity degree mark position is full identity in complete customer ID
After character, following steps are also executed: merging each customer information record for belonging to identical first customer information record subset；Work as conjunction
When including multiple termination numbers in the customer information record obtained after and, it is determined that each corresponding active degree quantization of termination number
Value；Corresponding termination number is ranked up according to active degree quantized value descending；Retain the termination number to rank the first.
In one embodiment, computer executable instructions make processor also execute following steps: obtaining business and pay a return visit
The client that platform issues pays a return visit notice；It extracts client and pays a return visit the specified complete customer ID of notice；To the complete customer ID phase of extraction
Terminal corresponding to the termination number answered initiates communication request, establishes communication connection with terminal and is paid a return visit.
In one embodiment, computer executable instructions make processor also execute following steps: obtaining promoting service
The promotional content that platform issues promotes notice；It extracts promotional content and promotes the specified complete customer ID of notice and/or to completion visitor
Family number；Search the complete customer ID and/or the corresponding termination number of completion customer ID extracted；It is specified that promotional content is promoted into notice
Promotional content push to terminal corresponding to the termination number found.
In one embodiment, computer executable instructions make processor also execute following steps: acquisition increases newly to the
Two customer informations record the ID card information of customer information record in subset；When each first customer information records the corresponding body of subset
In part card information, there is ID card information identical with the ID card information increased newly, then believe the client of newly-increased ID card information
Breath record is reclassified to the corresponding first customer information record subset of identical ID card information；When each first customer information
It records in the corresponding ID card information of subset, there is no ID card informations identical with newly-increased ID card information, then increase packet newly
The first customer information record subset of the customer information record of newly-increased ID card information is included, and by the client of newly-increased ID card information
Information record is deleted from the second customer information record subset；It is corresponding complete to generate newly-increased the first customer information record subset
Whole customer ID.
Above-mentioned storage medium, according to ID card information uniqueness, to include ID card information customer information record into
Row precise classification obtains the corresponding first customer information record subset of each ID card information, and indicates to belong to complete customer ID
In the corresponding same client of customer information record of identical first customer information record subset.For not including the visitor of ID card information
Information record in family carries out fuzzy classification with the quantity of same field between any two, including customer information record may be
The second customer information of same client records subset, and is indicated with to completion customer ID.It largely avoids in this way
There are multiple customer IDs by same client, the problem of bringing inconvenience to subsequent business handling, to improve follow-up business processing
Efficiency.
In one embodiment, a kind of computer equipment, including memory and processor are provided, is stored in memory
Computer executable instructions, when computer executable instructions are executed by processor, so that processor executes following steps: from client
The customer information record including ID card information is filtered out in information database；By ID card information to the customer information filtered out
Record carries out precise classification, obtains the corresponding first customer information record subset of each ID card information；Generate each first client letter
The corresponding complete customer ID of breath record subset；The character of customer information integrity degree mark position is in complete customer ID
Full identity character；Fuzzy classification is carried out to customer information record remaining after screening in customer information database, obtains second
Customer information records subset；Second customer information record wantonly two customer information in subset record between at least preset quantity word
Duan Xiangtong；It is corresponding to completion customer ID to generate each second customer information record subset；To customer information in completion customer ID
The character that integrity degree identifies position is to identify character to completion.
In one embodiment, computer executable instructions make processor execute each first customer information record of generation
Collect corresponding complete customer ID；The character of customer information integrity degree mark position is full identity in complete customer ID
After character, following steps are also executed: merging each customer information record for belonging to identical first customer information record subset；Work as conjunction
When including multiple termination numbers in the customer information record obtained after and, it is determined that each corresponding active degree quantization of termination number
Value；Corresponding termination number is ranked up according to active degree quantized value descending；Retain the termination number to rank the first.
In one embodiment, computer executable instructions make processor also execute following steps: obtaining business and pay a return visit
The client that platform issues pays a return visit notice；It extracts client and pays a return visit the specified complete customer ID of notice；To the complete customer ID phase of extraction
Terminal corresponding to the termination number answered initiates communication request, establishes communication connection with terminal and is paid a return visit.
In one embodiment, computer executable instructions make processor also execute following steps: obtaining promoting service
The promotional content that platform issues promotes notice；It extracts promotional content and promotes the specified complete customer ID of notice and/or to completion visitor
Family number；Search the complete customer ID and/or the corresponding termination number of completion customer ID extracted；It is specified that promotional content is promoted into notice
Promotional content push to terminal corresponding to the termination number found.
In one embodiment, computer executable instructions make processor also execute following steps: acquisition increases newly to the
Two customer informations record the ID card information of customer information record in subset；When each first customer information records the corresponding body of subset
In part card information, there is ID card information identical with the ID card information increased newly, then believe the client of newly-increased ID card information
Breath record is reclassified to the corresponding first customer information record subset of identical ID card information；When each first customer information
It records in the corresponding ID card information of subset, there is no ID card informations identical with newly-increased ID card information, then increase packet newly
The first customer information record subset of the customer information record of newly-increased ID card information is included, and by the client of newly-increased ID card information
Information record is deleted from the second customer information record subset；It is corresponding complete to generate newly-increased the first customer information record subset
Whole customer ID.
Above-mentioned computer equipment records the customer information for including ID card information according to the uniqueness of ID card information
Precise classification is carried out, obtains the corresponding first customer information record subset of each ID card information, and indicated with complete customer ID
Belong to the corresponding same client of customer information record of identical first customer information record subset.For not including ID card information
Customer information record carries out fuzzy classification with the quantity of same field between any two, including customer information record may
Subset is recorded for the second customer information of same client, and is indicated with to completion customer ID.It largely avoids in this way
There are multiple customer IDs by same client, the problem of bringing inconvenience to subsequent business handling, to improve follow-up business processing
Efficiency.
Those of ordinary skill in the art will appreciate that realizing all or part of the process in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, the program can be stored in a non-volatile computer and can be read
In storage medium, the program is when being executed, it may include such as the process of the embodiment of above-mentioned each method.Wherein, the storage is situated between
Matter can be magnetic disk, CD, read-only memory (Read-Only Memory, ROM) etc..
Each technical characteristic of above embodiments can be combined arbitrarily, for simplicity of description, not to above-described embodiment
In each technical characteristic it is all possible combination be all described, as long as however, the combination of these technical characteristics be not present lance
Shield all should be considered as described in this specification.
The embodiments described above only express several embodiments of the present invention, and the description thereof is more specific and detailed, but simultaneously
Limitations on the scope of the patent of the present invention therefore cannot be interpreted as.It should be pointed out that for those of ordinary skill in the art
For, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to guarantor of the invention
Protect range.Therefore, the scope of protection of the patent of the invention shall be subject to the appended claims.
Claims (6)
1. a kind of client identity information processing method, which comprises
The customer information record including ID card information is filtered out from customer information database；
Precise classification is carried out to the customer information record filtered out by ID card information, it is corresponding to obtain each ID card information
First customer information records subset；
Generate the corresponding complete customer ID of each first customer information record subset；Customer information in the complete customer ID
The character that integrity degree identifies position is full identity character；
Merge each customer information record for belonging to identical first customer information record subset；
When including multiple termination numbers in the customer information record obtained after the merging, then
Determine the corresponding active degree quantized value of each termination number；
Corresponding termination number is ranked up according to active degree quantized value descending；
Retain the termination number to rank the first；
Fuzzy classification is carried out to customer information record remaining after screening in the customer information database, obtains the second client letter
Breath record subset；In second customer information record subset wantonly two customer information record between at least preset quantity field
It is identical；
It is corresponding to completion customer ID to generate each second customer information record subset；It is described to client in completion customer ID
The character that information integrity identifies position is to identify character to completion；
Obtain the ID card information for increasing the customer information record into second customer information record subset newly；
In each first customer information record corresponding ID card information of subset, exist identical as the ID card information increased newly
ID card information, then
The customer information of newly-increased ID card information is recorded, is reclassified to the identical ID card information corresponding the
One customer information records subset；
In each first customer information record corresponding ID card information of subset, there is no with newly-increased ID card information phase
Same ID card information, then
It is newly-increased to include that the first customer information of the customer information record of newly-increased ID card information records subset, and by newly-increased body
The customer information record of part card information is deleted from the second customer information record subset；
Generate the newly-increased corresponding complete customer ID of first customer information record subset；
The complete customer ID or first character and second character to completion customer ID are handled for client to be arranged
Type of service, for third position character for being arranged customer type belonging to client, the 4th character is complete for customer information to be arranged
Whole scale is known, and the 5th to the 20th character is the sequence number generated at random.
2. the method according to claim 1, wherein the method also includes:
Acquisition business pays a return visit the client that platform issues and pays a return visit notice；
It extracts the client and pays a return visit the specified complete customer ID of notice；
Terminal corresponding to the complete corresponding termination number of customer ID to extraction initiates communication request, builds with the terminal
Vertical communication connection is paid a return visit.
3. the method according to claim 1, wherein the method also includes:
It obtains the promotional content that promoting service platform issues and promotes notice；
It extracts the promotional content and promotes the specified complete customer ID of notice and/or to completion customer ID；
Search the complete customer ID and/or the corresponding termination number of completion customer ID extracted；
The promotional content is promoted, specified promotional content is notified to push to end corresponding to the termination number found
End.
4. a kind of client identity information processing unit, described device include:
Screening module, for filtering out the customer information record including ID card information from customer information database；
Precise classification module is obtained for carrying out precise classification to the customer information record filtered out by ID card information
Each corresponding first customer information of ID card information records subset；
First generation module, for generating the corresponding complete customer ID of each first customer information record subset；It is described complete
The character of customer information integrity degree mark position is full identity character in whole customer ID；
Merging module, for merging each customer information record for belonging to identical first customer information record subset；After merging
To customer information record in include multiple termination numbers when, it is determined that each corresponding active degree quantization of the termination number
Value；Corresponding termination number is ranked up according to active degree quantized value descending；Retain the termination number to rank the first；
Fuzzy classification module, for carrying out fuzzy point to customer information record remaining after screening in the customer information database
Class obtains the second customer information record subset；In the second customer information record subset between wantonly two customer informations record extremely
The field of rare preset quantity is identical；
Second generation module, it is corresponding to completion customer ID for generating each second customer information record subset；It is described
Character to customer information integrity degree mark position in completion customer ID is to identify character to completion；
Newly-increased module, for obtaining the identity card letter for increasing the customer information record into second customer information record subset newly
Breath；In each first customer information record corresponding ID card information of subset, exist identical as the ID card information increased newly
ID card information, then the customer information of newly-increased ID card information is recorded, is reclassified to the identical identity card
Corresponding first customer information of information records subset；When each first customer information records the corresponding ID card information of subset
In, there is no ID card informations identical with newly-increased ID card information, then increasing newly includes the visitor for increasing ID card information newly
First customer information of family information record records subset, and the customer information of newly-increased ID card information record is objective from second
It is deleted in family information record subset；Generate the newly-increased corresponding complete customer ID of first customer information record subset；
The complete customer ID or first character and second character to completion customer ID are handled for client to be arranged
Type of service, for third position character for being arranged customer type belonging to client, the 4th character is complete for customer information to be arranged
Whole scale is known, and the 5th to the 20th character is the sequence number generated at random.
5. a kind of computer readable storage medium, which is characterized in that be stored with computer on the computer readable storage medium
Executable instruction, when the computer executable instructions are executed by processor so that the processor execute as claim 1 to
The step of method described in any one of 3.
6. a kind of computer equipment, including memory and processor, computer executable instructions are stored in the memory, institute
When stating computer executable instructions and being executed by the processor, so that the processor executes such as any one of claims 1 to 3
The step of described method.
Priority Applications (2)
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| CN201710613840.9A CN107798046B (en) | 2017-07-25 | 2017-07-25 | Client identity information processing method, device, storage medium and computer equipment |
| PCT/CN2018/086141 WO2019019767A1 (en) | 2017-07-25 | 2018-05-09 | Client identity information processing method and apparatus, storage medium and computer device |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710613840.9A CN107798046B (en) | 2017-07-25 | 2017-07-25 | Client identity information processing method, device, storage medium and computer equipment |
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| CN107798046B (en) * | 2017-07-25 | 2019-02-01 | 平安科技（深圳）有限公司 | Client identity information processing method, device, storage medium and computer equipment |
| CN108388675A (en) * | 2018-03-26 | 2018-08-10 | 深圳市买买提信息科技有限公司 | Circulation method and terminal device are drawn in a kind of identity |
| CN109064342A (en) * | 2018-07-20 | 2018-12-21 | 阳光保险集团股份有限公司 | Client identity recognition methods and device |
| CN108924371B (en) * | 2018-08-20 | 2020-05-22 | 国家电网有限公司客户服务中心 | Method for identifying user number through incoming call number in electric power customer service process |
| CN109903098A (en) * | 2019-03-12 | 2019-06-18 | 安徽赛迪信息技术有限公司 | A kind of identification of client identity and automatic clustering system |
| CN111858592A (en) * | 2020-07-20 | 2020-10-30 | 浪潮云信息技术股份公司 | Method for processing student status data |
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