CN107678839A - Client's follow-up method, system and readable storage medium storing program for executing based on priority - Google Patents
Client's follow-up method, system and readable storage medium storing program for executing based on priority Download PDFInfo
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Abstract
The invention discloses a kind of client's follow-up method based on priority, system and readable storage medium storing program for executing, this method to include：After the task process instruction that user sends is received, inquire about the user need linked up task；Travel through the user need linked up task, by each reservation time for communication point for treating communication task compared with present system time；According to comparative result in advance be directed to each task creation to be linked up data record in find corresponding to follow-up numerical priority value；The data record includes each follow-up numerical priority value collection for treating communication task, and the follow-up numerical priority value collection is the set for the multiple follow-up numerical priority values being calculated previously according to each reservation time for communication point for treating communication task from the default different surrounding time differences and preset rules of system time；The task that needs to be linked up of the user is shown by the height sequence of follow-up numerical priority value.The present invention can greatly reduce the consumption of system CPU resource.
Description
Technical field
The present invention relates to field of computer technology, more particularly to a kind of client based on priority follow up method, system and
Readable storage medium storing program for executing.
Background technology
In the case where remotely taking sale place scape, generally require staff and such as attend a banquet to all storage clients and the standard excavated
Client it is determined that followed up in time after reservation time for communication.Have in the prior art based on priority to the client to be followed up that attends a banquet
The scheme to be followed up successively, however, be both needed in the scheme of prior art system real-time dynamicly calculate different clients with
Enter numerical priority value, when the client that attends a banquet follow up task quantity it is very big when, the substantial amounts of cpu resource of system can be consumed, influence be
The performance of system.Therefore, it is necessary to which a kind of consume less cpu resource to carry out client's follow-up scheme based on priority.
The content of the invention
It is a primary object of the present invention to provide a kind of client's follow-up method, system and readable storage medium based on priority
Matter, it is intended to consume less cpu resource to carry out client's follow-up based on priority.
To achieve the above object, a kind of electronic installation provided by the invention, the electronic installation include memory, processor
And the follow-up system of the client based on priority that is stored on the memory and can run on the processor, it is described to be based on
The client of priority realizes following steps when following up system by the computing device：
A, after the task process instruction that user sends is received, inquire about the user need linked up task；
B, travel through the user need linked up task, by each reservation time for communication point for treating communication task and current system
The system time is compared；
C, corresponding follow-up is found in the data record for each task creation to be linked up in advance according to comparative result
Numerical priority value；The data record includes each follow-up numerical priority value collection for treating communication task, the follow-up numerical priority value
Collect to be poor and pre- previously according to each reservation time for communication point for treating communication task and the default different surrounding times of system time
If the set for multiple follow-up numerical priority values that rule is calculated；
D, the task that needs to be linked up of the user is shown by the height sequence of follow-up numerical priority value, for the use
The high client to be linked up of family priority treatment priority.
Preferably, the follow-up numerical priority value, which is concentrated, is included before subscription time in numerical priority value, subscription time preferentially
Numerical priority value after value of series and subscription time, it is described that the number of each task creation to be linked up is being directed to according to comparative result in advance
Include according to the step of finding corresponding follow-up numerical priority value in record：
If treat the reservation time for communication point of communication task before present system time, and preengage time for communication point with it is current
The time difference of system time is more than preset value, then this treats that the follow-up numerical priority value of communication task takes this to treat communication task in data
Numerical priority value before corresponding subscription time in record；If treat the reservation time for communication point and present system time of communication task
Time difference is less than preset value, then this treats that the follow-up numerical priority value of communication task takes this to treat that communication task is corresponding in data record
Subscription time in numerical priority value；If treating the reservation time for communication point of communication task after present system time, and preengage
The time difference of time for communication point and present system time is more than preset value, then this treats that the follow-up numerical priority value of communication task takes this
After communication task in data record numerical priority value after corresponding subscription time.
Preferably, the processor is additionally operable to perform client's follow-up system based on priority, to realize following walk
Suddenly：
Difference is set to treat weight corresponding to communication task, according to the reservation time for communication point and system time for treating communication task
Default different surrounding times difference for this treat communication task set corresponding to different subscription time numerical priority values, and using treating ditch
The subscription time for treating communication task is calculated in weight and corresponding different subscription time numerical priority values corresponding to logical task
Numerical priority value after numerical priority value and subscription time in preceding numerical priority value, subscription time；
Communication task newly-built data record in default database is treated to be each, record treats ditch in the data record
Before the reservation time for communication point of logical task, subscription time in numerical priority value, subscription time after numerical priority value and subscription time
Numerical priority value.
Preferably, the default database is relevant database, non-relational database or cache database.
Preferably, the data record is JavaScript object markup language.
In addition, to achieve the above object, the present invention also provides a kind of client's follow-up method based on priority, applied to electricity
Sub-device, methods described include：
A, after the task process instruction that user sends is received, inquire about the user need linked up task；
B, travel through the user need linked up task, by each reservation time for communication point for treating communication task and current system
The system time is compared；
C, corresponding follow-up is found in the data record for each task creation to be linked up in advance according to comparative result
Numerical priority value；The data record includes each follow-up numerical priority value collection for treating communication task, the follow-up numerical priority value
Collect to be poor and pre- previously according to each reservation time for communication point for treating communication task and the default different surrounding times of system time
If the set for multiple follow-up numerical priority values that rule is calculated；
D, the task that needs to be linked up of the user is shown by the height sequence of follow-up numerical priority value, for the use
The high client to be linked up of family priority treatment priority.
Preferably, the follow-up numerical priority value, which is concentrated, is included before subscription time in numerical priority value, subscription time preferentially
Numerical priority value after value of series and subscription time, it is described that the number of each task creation to be linked up is being directed to according to comparative result in advance
Include according to the step of finding corresponding follow-up numerical priority value in record：
If treat the reservation time for communication point of communication task before present system time, and preengage time for communication point with it is current
The time difference of system time is more than preset value, then this treats that the follow-up numerical priority value of communication task takes this to treat communication task in data
Numerical priority value before corresponding subscription time in record；If treat the reservation time for communication point and present system time of communication task
Time difference is less than preset value, then this treats that the follow-up numerical priority value of communication task takes this to treat that communication task is corresponding in data record
Subscription time in numerical priority value；If treating the reservation time for communication point of communication task after present system time, and preengage
The time difference of time for communication point and present system time is more than preset value, then this treats that the follow-up numerical priority value of communication task takes this
After communication task in data record numerical priority value after corresponding subscription time.
Preferably, before step A, this method also includes：
Difference is set to treat weight corresponding to communication task, according to the reservation time for communication point and system time for treating communication task
Default different surrounding times difference for this treat communication task set corresponding to different subscription time numerical priority values, and using treating ditch
The subscription time for treating communication task is calculated in weight and corresponding different subscription time numerical priority values corresponding to logical task
Numerical priority value after numerical priority value and subscription time in preceding numerical priority value, subscription time；
Communication task newly-built data record in default database is treated to be each, record treats ditch in the data record
Before the reservation time for communication point of logical task, subscription time in numerical priority value, subscription time after numerical priority value and subscription time
Numerical priority value.
Preferably, the default database is relevant database, non-relational database or cache database.
Further, to achieve the above object, the present invention also provides a kind of computer-readable recording medium, the computer
Readable storage medium storing program for executing is stored with client's follow-up system based on priority, and the client based on priority follows up system can be by extremely
A few computing device, so that the client's at least one computing device based on priority follows up method described above
Step.
Client's follow-up method, system and readable storage medium storing program for executing proposed by the present invention based on priority, by being directed in advance
Each task creation to be linked up of user includes the data record of each follow-up numerical priority value collection for treating communication task, the follow-up
Numerical priority value collection be previously according to each reservation time for communication point and system time for treating communication task it is default it is different before and after
The set for multiple follow-up numerical priority values that time difference and preset rules are calculated, so, user is handled in the task that sends to be referred to
, can be by the reservation time for communication point for treating communication task of the user compared with present system time, and according to comparing when making
As a result the different situations of the i.e. time difference of reservation time for communication point and present system time are excellent in each follow-up for treating communication task
First value of series is focused to find out the follow-up numerical priority value of corresponding situation, as the follow-up numerical priority value for treating communication task, so that
Client's follow-up is carried out by the height of follow-up priority to the task that needs to be linked up of the user.Due to without system real-time dynamicly
Each follow-up numerical priority value for treating communication task is calculated, and corresponding to need to only being chosen from the data record pre-established
Numerical priority value, it can greatly reduce the consumption of system CPU resource.
Brief description of the drawings
Fig. 1 is the running environment schematic diagram of client follow-up system 10 preferred embodiment of the present invention based on priority；
Fig. 2 is the high-level schematic functional block diagram of client follow-up system one embodiment of the present invention based on priority；
Fig. 3 is the high-level schematic functional block diagram of client follow-up system another embodiment of the present invention based on priority；
Fig. 4 is the schematic flow sheet of client follow-up method one embodiment of the present invention based on priority；
Fig. 5 is the schematic flow sheet of client follow-up method another embodiment of the present invention based on priority.
The realization, functional characteristics and advantage of the object of the invention will be described further referring to the drawings in conjunction with the embodiments.
Embodiment
In order that technical problems, technical solutions and advantages to be solved are clearer, clear, tie below
Drawings and examples are closed, the present invention will be described in further detail.It should be appreciated that specific embodiment described herein is only
To explain the present invention, it is not intended to limit the present invention.
The present invention provides a kind of client's follow-up system based on priority.Referring to Fig. 1, be the present invention based on priority
The running environment schematic diagram of client's follow-up preferred embodiment of system 10.
In the present embodiment, client's follow-up system 10 based on priority is installed and run in electronic installation 1.
The electronic installation 1 may include, but be not limited only to, memory 11, processor 12 and display 13.Fig. 1 illustrate only with component
11-13 electronic installation 1, it should be understood that being not required for implementing all components shown, the implementation that can be substituted is more
Or less component.
The memory 11 is at least a type of calculating readable storage medium storing program for executing, and memory 11 can in certain embodiments
To be the internal storage unit of the electronic installation 1, such as the hard disk or internal memory of the electronic installation 1.The memory 11 is another
Can also be the External memory equipment of the electronic installation 1 in some embodiments, such as the grafting being equipped with the electronic installation 1
Formula hard disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card, flash card
(Flash Card) etc..Further, the memory 11 can also both including the electronic installation 1 internal storage unit or
Including External memory equipment.The memory 11 is used to store the application software and Various types of data for being installed on the electronic installation 1,
Such as described program code of client's follow-up system 10 based on priority etc..The memory 11 can be also used for temporarily depositing
Store up the data that has exported or will export.
The processor 12 can be in certain embodiments a central processing unit (Central Processing Unit,
CPU), microprocessor or other data processing chips, for running the program code stored in the memory 11 or processing number
According to, such as perform described client's follow-up system 10 based on priority etc..
The display 13 can be light-emitting diode display, liquid crystal display, touch-control liquid crystal display in certain embodiments
And OLED (Organic Light-Emitting Diode, Organic Light Emitting Diode) touches device etc..The display 13 is used
In being shown in the information that handles in the electronic installation 1 and for showing visual user interface, such as each wait to link up
The reservation time for communication point of client, customer information to be linked up of displaying etc. is ranked up by the height for linking up priority.The electricity
The part 11-13 of sub-device 1 is in communication with each other by system bus.
Referring to Fig. 2, it is the functional block diagram of client follow-up system 10 preferred embodiment of the present invention based on priority.
In the present embodiment, the client based on the priority system 10 that follows up can be divided into one or more modules, and described one
Individual or multiple modules are stored in the memory 11, and (the present embodiment is the processing by one or more processors
Device 12) it is performed, to complete the present invention.For example, in Fig. 4, the client based on priority follows up system 10 can be by
It is divided into enquiry module 01, comparison module 02, searching modul 03 and order module 04.Module alleged by the present invention is to have referred to
Into the series of computation machine programmed instruction section of specific function, followed up than program more suitable for describing the client based on priority
Implementation procedure of the system 10 in the electronic installation 1.Describe specifically to introduce the enquiry module 01, comparison module below
02nd, the function of searching modul 03 and order module 04.
Enquiry module 01, for after the task process instruction that user sends is received, that inquires about the user to need ditch
Logical task.
Comparison module 02, for travel through the user need linked up task, the reservation for treating communication task by each is linked up
Time point is compared with present system time.
In the case where remotely taking sale place scape, staff generally requires to arrive all storage clients and excavation as remotely attended a banquet
Prospect carry out active tracing, generally for the client that remotely attends a banquet and have intention in a communication process with the visitor
After family determines reservation time for communication point next time, remotely attend a banquet according to reservation time for communication point come the client that actively follows up in time.
In the present embodiment, can be provided on system interface corresponding to button, the button be used for user's such as seat personnel have vacancy at oneself
Clicked on when managing new task, to send task process instruction to system.System receives the task processing that user sends and referred to
After order, inquire about the user need linked up task, as can inquire about under the user account do not complete need to be linked up task, and
Traversal queries to the user need linked up task, by each reservation time for communication point and current system for treating communication task
Time is compared.For example, more each reservation time for communication point for treating communication task is before or after present system time,
Each reservation time for communication point for treating communication task and the time difference of present system time can be also calculated, such as in present system time
N minutes before, the N minutes after present system time.
Each reservation time for communication point for treating communication task can be obtained in real time by system in one embodiment, for example,
One client follow-up time record interface can be provided, remotely attend a banquet and determined next time in communication process in the client with having intention
Reservation time for communication point after, can by click on the modes such as button recall client follow up the time record interface, the client follow up
Customer information (such as name, contact method, current traffic state), the reservation ditch of client to be linked up is recorded on time record interface
The information such as logical time point.Wherein, client's follow-up time record interface, which is available for remotely attending a banquet newly-increased one, records what typing increased newly
The customer information of client to be linked up, the information such as time for communication point are preengage, also be available for remotely attending a banquet is updated to existing record,
The reservation time for communication point of client to be linked up is updated to the newest reservation ditch determined with client to be linked up in can such as having recorded
At logical time point, so, time of following up record interface by client and can get newest pre- of each client to be linked up in real time
About time for communication point.
In another embodiment, a data record can be also established in database to store each communication task for the treatment of
Time for communication point is preengage, user such as seat personnel can directly invoke what is stored in data record after task process instruction is sent
Each reservation time for communication point for treating communication task is come compared with present system time.
Searching modul 03, for being looked for according to comparative result in the data record for each task creation to be linked up in advance
To corresponding follow-up numerical priority value；The data record includes each follow-up numerical priority value collection for treating communication task, should be with
Enter numerical priority value collection be previously according to it is each treat communication task reservation time for communication point and system time it is default not the same
The set for multiple follow-up numerical priority values that time difference and preset rules are calculated afterwards.
It is each surrounding time for preengaging time for communication point and present system time for treating communication task according to comparative result
Difference is searched in the data record for each task creation to be linked up in advance.The data record is to be treated in advance for each
Link up task creation follow-up numerical priority value collection, the follow-up numerical priority value concentrate include it is each treat communication task its preengage
The surrounding time of time for communication point and system time difference is in the set for the follow-up numerical priority value that should be used during different situations.
Can be poor and default previously according to each reservation time for communication point for treating communication task and the default different surrounding times of system time
Multiple follow-up numerical priority values are calculated in rule.For example, in one embodiment, reservation time for communication point can be set and worked as
Follow-up numerical priority value before preceding system time is 2, and follow-up of the reservation time for communication point after present system time is preferential
Value of series is 1, and the communication priority for the treatment of communication task of the reservation time for communication point before present system time is higher than reservation ditch
Logical time point treats communication task after present system time, to ensure that more shift to an earlier date is carried out with client to be linked up as far as possible
Follow-up is linked up, to avoid not in influence of the client to be linked up that is followed up of reservation time for communication point to the communication plan that entirely follows up
And then reduce the total satisfactory grade of client in long-range clothes pin.
In another embodiment, can also wait to link up before present system time in setting reservation time for communication point
The priority of task higher than reservation time for communication point after present system time treat communication task on the basis of, consider
Difference treats the current traffic state residing for communication task link up the calculating of priority.For example, it can be set at " having offered
Treat follow-up sale " state weight be higher than " having placed an order to be dispensed " state weight, then can treat the pre- of communication task according to each
About the default different surrounding times differences of time for communication point and system time and treat that the service condition weight calculation of communication task treats ditch
The follow-up numerical priority value of logical task, communication task is such as treated as " offered and treated follow-up sale ", its weight is 2, then can calculate
This treats that follow-up numerical priority value of the communication task in reservation time for communication point before present system time is 4, and this, which waits to link up, appoints
The follow-up numerical priority value in reservation time for communication point after present system time of being engaged in is 2.
Due to data record follow-up numerical priority value concentrate include it is each treat communication task its reservation time for communication point
The set for the follow-up numerical priority value that should be used when being in different situations with the surrounding time difference of system time.Therefore, according to
Comparative result is that the surrounding time difference of each the reservation time for communication point for treating communication task and present system time can follow up
Numerical priority value, which is focused to find out, treats follow-up numerical priority value corresponding to communication task.For example, if communication task is treated " to have offered and having treated
Follow-up sale ", and this treats that the reservation time for communication point of communication task before present system time, then can treat communication task from this
It is 4 to be focused to find out corresponding to present case the numerical priority value that follows up in the follow-up numerical priority value of data record.
Order module 04, for being carried out to the task that needs to be linked up of the user by the height sequence of follow-up numerical priority value
Displaying, for the high client to be linked up of user's priority treatment priority.
To the user need to be linked up task traversal after the completion of, each of the user can be found and treated corresponding to communication task
Follow up numerical priority value.The task that needs to be linked up of the user is shown by the height sequence of follow-up numerical priority value, it is excellent
First level highest puts first in lists, if priority is identical, reservation time for communication point it is early come before.Staff
Client's follow-up can be carried out successively according to the client to be linked up by follow-up numerical priority value height sequence of displaying as remotely attended a banquet
Work, with the high client to be linked up of priority treatment priority.
Each to be linked up task creation of the present embodiment by being directed to user in advance includes each follow-up for treating communication task
The data record of numerical priority value collection, the follow-up numerical priority value collection are when being linked up previously according to each reservation when communication task
Between point and the default different surrounding times of system time are poor and preset rules are calculated multiple follow-up numerical priority values collection
Close, so, user when sending task process instruction, can by the reservation time for communication point for treating communication task of the user with it is current
System time is compared, and not sympathizing with according to the comparative result i.e. time difference of reservation time for communication point and present system time
Condition is focused to find out the follow-up numerical priority value of corresponding situation in each follow-up numerical priority value for treating communication task, as waiting to link up
The follow-up numerical priority value of task, so as to the user need to be linked up task by follow-up priority height progress client with
Enter.Due to being real-time dynamicly calculated each follow-up numerical priority value for treating communication task without system, and only need to be from advance
Numerical priority value corresponding to being chosen in the data record of foundation, can greatly reduce the consumption of system CPU resource.
As shown in figure 3, another embodiment of the present invention proposes a kind of client's follow-up system based on priority, in above-mentioned implementation
On the basis of example, in addition to：
Setup module 05, for setting difference to treat weight corresponding to communication task, linked up according to the reservation for treating communication task
Time point treats that different subscription times corresponding to the setting of communication task are preferential from the default different surrounding time differences of system time for this
Value of series, and utilize and treat that weight corresponding to communication task and corresponding different subscription time numerical priority values are calculated this and treat ditch
Numerical priority value after numerical priority value and subscription time in numerical priority value, subscription time before the subscription time of logical task.
Logging modle 06, for treating communication task newly-built data record in default database to be each, in the number
Priority in numerical priority value, subscription time before the reservation time for communication point for the treatment of communication task according to being recorded in record, subscription time
Numerical priority value after numerical value and subscription time.
Found by remotely taking the data statistics in the scape of sale place, a bit of time before and after the reservation time for communication with client
Contact client, CSAT highest, sale success rate are high in time in (as front and rear 1 minute).And a bit of time (such as 1 in advance
Minute) contact client can also obtain higher CSAT, but just contact visitor afterwards more than a bit of time (such as 1 minute)
Family, CSAT are minimum.
Therefore, in the present embodiment, according to the default not the same of the reservation time for communication point and system time for treating communication task
Afterwards the time difference for this treat communication task set corresponding to different subscription time numerical priority values, respectively the first numerical priority value,
Second numerical priority value, third priority numerical value, the definition difference of these three priority are as follows：
First numerical priority value, preset value (such as 1 minute) uses before reservation time for communication point reaches current time
The priority, now priority is higher；
Second numerical priority value, the area of preset value (such as 1 minute) before and after reservation time for communication point reaches current time
Between use the priority, now highest priority；
Third priority numerical value, preset value (such as 1 minute) uses after reservation time for communication point exceedes current time
The priority, now priority is minimum.
In addition, difference is also set up in the present embodiment treats weight corresponding to communication task, for example, can be according to different task state
Importance setting " tracking mode in sale " weight be higher than " before sales SBR " weight, " before sales SBR "
Weight be higher than " sale status of fail " weight, and can be different task state set corresponding to weight coefficient.According to determination
Weight coefficient a corresponding to the different subscription time numerical priority value M1 and different task state gone out, can integrate and determine each treat
The follow-up priority M of follow-up client, formula are as follows：
M=a*M1
In the present embodiment, weight corresponding to different subscription time numerical priority value M1 and different task state can be preset
Coefficient a, to need to adjust that surrounding time is poor, task status is to the follow-up priority of finally client to be followed up according to practical application
Influence degree.If to be followed up client of the follow-up near reservation follow-up time point is paid the utmost attention to, then when can improve different reservations
Between numerical priority value M1 size, if paying the utmost attention to the importance of the current task state of client to be followed up, can improve
Weight coefficient a size corresponding to different task state.By a large amount of cases and experimental data, the present embodiment provides a kind of optional
Coefficient proportioning, corresponding numerical priority value is 3, M1 when can set M1 as the second numerical priority value when being the first numerical priority value
Corresponding numerical priority value is that corresponding numerical priority value is 2 when 2.5, M1 is third priority numerical value.Treat communication task for " pin
Corresponding weight coefficient a is 0.9 during mid-sales tracking mode ", corresponding weight when communication task is " before sales SBR "
Coefficient a is 0.6, and corresponding weight coefficient a is 0.3 when communication task is " sale status of fail ".So, balanced can each treat
The influence at the reservation follow-up time point, current task state these two aspects factor of follow-up client, for each client's calculating to be followed up
Obtain the priority that most reasonably follows up.Wherein, according to above-mentioned formula, each weight corresponding to communication task and right treated is considered
The different subscription time numerical priority values (the first numerical priority value, the second numerical priority value, third priority numerical value) answered
It is calculated after numerical priority value in numerical priority value, subscription time before the subscription time of communication task and subscription time preferential
Value of series.For example, the follow-up calculated when subscription time numerical priority value M1 is the first numerical priority value according to above-mentioned formula
Priority M is numerical priority value before the subscription time for treating communication task.
Communication task newly-built data record in default database is treated to be each, record treats ditch in the data record
Before the reservation time for communication point of logical task, subscription time in numerical priority value, subscription time after numerical priority value and subscription time
Numerical priority value.Wherein, for data storage record database for relevant database, non-relational noSql databases or
Cache database, cache database can be called real-time in the extra high business scenario of performance requirement by system.It is described
Data record is the file that JavaScript object markup language is JSON forms, and this document can need logical according to business
Cross text editing adjustment, as in the present embodiment can human-edited adjust treat communication task follow-up numerical priority value concentration follow-up
Numerical priority value.
For example, in a kind of embodiment, after the reservation time for communication point for treating communication task determines, database
Middle preservation a data record, the data record include four fields：Time for communication point (T) is preengage, priority before subscription time
(P1), priority (P3) after priority (P0), subscription time in subscription time, sets the priority number under the conditions of three kinds in advance
Value.Push button function corresponding to offer, seat personnel is allowed to be clicked in the new task of oneself free processing.Corresponding function quilt
After triggering, system obtains present system time, and the content with preengaging time for communication point (T) field in the data record is compared
Compared with if preengaging time for communication point (T) before present system time before n minutes, this treats the follow-up priority number of communication task
Value takes P1 numerical value.If reservation time for communication point (T) is between the T-n and T+n of present system time, this treats communication task
Follow-up numerical priority value take P2 numerical value., should if preengaging time for communication point (T) before present system time after n minutes
Treat that the follow-up numerical priority value of communication task takes P3 numerical value.Need to be linked up task according to this rule determination priority, system
One sequence, the prompting that highest priority is obtained after sequence are attended a banquet and need to follow up.
The present invention further provides a kind of client's follow-up method based on priority.
Reference picture 4, Fig. 4 are the schematic flow sheet of client follow-up method one embodiment of the present invention based on priority.
In one embodiment, client's follow-up method that should be based on priority includes：
Step S10, after the task process instruction that user sends is received, inquire about the user need linked up task.
Step S20, travel through the user need linked up task, by each reservation time for communication point for treating communication task with
Present system time is compared.
In the case where remotely taking sale place scape, staff generally requires to arrive all storage clients and excavation as remotely attended a banquet
Prospect carry out active tracing, generally for the client that remotely attends a banquet and have intention in a communication process with the visitor
After family determines reservation time for communication point next time, remotely attend a banquet according to reservation time for communication point come the client that actively follows up in time.
In the present embodiment, can be provided on system interface corresponding to button, the button be used for user's such as seat personnel have vacancy at oneself
Clicked on when managing new task, to send task process instruction to system.System receives the task processing that user sends and referred to
After order, inquire about the user need linked up task, as can inquire about under the user account do not complete need to be linked up task, and
Traversal queries to the user need linked up task, by each reservation time for communication point and current system for treating communication task
Time is compared.For example, more each reservation time for communication point for treating communication task is before or after present system time,
Each reservation time for communication point for treating communication task and the time difference of present system time can be also calculated, such as in present system time
N minutes before, the N minutes after present system time.
Each reservation time for communication point for treating communication task can be obtained in real time by system in one embodiment, for example,
One client follow-up time record interface can be provided, remotely attend a banquet and determined next time in communication process in the client with having intention
Reservation time for communication point after, can by click on the modes such as button recall client follow up the time record interface, the client follow up
Customer information (such as name, contact method, current traffic state), the reservation ditch of client to be linked up is recorded on time record interface
The information such as logical time point.Wherein, client's follow-up time record interface, which is available for remotely attending a banquet newly-increased one, records what typing increased newly
The customer information of client to be linked up, the information such as time for communication point are preengage, also be available for remotely attending a banquet is updated to existing record,
The reservation time for communication point of client to be linked up is updated to the newest reservation ditch determined with client to be linked up in can such as having recorded
At logical time point, so, time of following up record interface by client and can get newest pre- of each client to be linked up in real time
About time for communication point.
In another embodiment, a data record can be also established in database to store each communication task for the treatment of
Time for communication point is preengage, user such as seat personnel can directly invoke what is stored in data record after task process instruction is sent
Each reservation time for communication point for treating communication task is come compared with present system time.
Step S30, found correspondingly in the data record for each task creation to be linked up in advance according to comparative result
Follow-up numerical priority value；The data record includes each follow-up numerical priority value collection for treating communication task, and the follow-up is preferential
Value of series collection is the default different surrounding times previously according to each reservation time for communication point and system time for treating communication task
The set for multiple follow-up numerical priority values that difference and preset rules are calculated.
It is each surrounding time for preengaging time for communication point and present system time for treating communication task according to comparative result
Difference is searched in the data record for each task creation to be linked up in advance.The data record is to be treated in advance for each
Link up task creation follow-up numerical priority value collection, the follow-up numerical priority value concentrate include it is each treat communication task its preengage
The surrounding time of time for communication point and system time difference is in the set for the follow-up numerical priority value that should be used during different situations.
Can be poor and default previously according to each reservation time for communication point for treating communication task and the default different surrounding times of system time
Multiple follow-up numerical priority values are calculated in rule.For example, in one embodiment, reservation time for communication point can be set and worked as
Follow-up numerical priority value before preceding system time is 2, and follow-up of the reservation time for communication point after present system time is preferential
Value of series is 1, and the communication priority for the treatment of communication task of the reservation time for communication point before present system time is higher than reservation ditch
Logical time point treats communication task after present system time, to ensure that more shift to an earlier date is carried out with client to be linked up as far as possible
Follow-up is linked up, to avoid not in influence of the client to be linked up that is followed up of reservation time for communication point to the communication plan that entirely follows up
And then reduce the total satisfactory grade of client in long-range clothes pin.
In another embodiment, can also wait to link up before present system time in setting reservation time for communication point
The priority of task higher than reservation time for communication point after present system time treat communication task on the basis of, consider
Difference treats the current traffic state residing for communication task link up the calculating of priority.For example, it can be set at " having offered
Treat follow-up sale " state weight be higher than " having placed an order to be dispensed " state weight, then can treat the pre- of communication task according to each
About the default different surrounding times differences of time for communication point and system time and treat that the service condition weight calculation of communication task treats ditch
The follow-up numerical priority value of logical task, communication task is such as treated as " offered and treated follow-up sale ", its weight is 2, then can calculate
This treats that follow-up numerical priority value of the communication task in reservation time for communication point before present system time is 4, and this, which waits to link up, appoints
The follow-up numerical priority value in reservation time for communication point after present system time of being engaged in is 2.
Due to data record follow-up numerical priority value concentrate include it is each treat communication task its reservation time for communication point
The set for the follow-up numerical priority value that should be used when being in different situations with the surrounding time difference of system time.Therefore, according to
Comparative result is that the surrounding time difference of each the reservation time for communication point for treating communication task and present system time can follow up
Numerical priority value, which is focused to find out, treats follow-up numerical priority value corresponding to communication task.For example, if communication task is treated " to have offered and having treated
Follow-up sale ", and this treats that the reservation time for communication point of communication task before present system time, then can treat communication task from this
It is 4 to be focused to find out corresponding to present case the numerical priority value that follows up in the follow-up numerical priority value of data record.
Step S40, the task that needs to be linked up of the user is shown by the height sequence of follow-up numerical priority value, with
For the high client to be linked up of user's priority treatment priority.
To the user need to be linked up task traversal after the completion of, each of the user can be found and treated corresponding to communication task
Follow up numerical priority value.The task that needs to be linked up of the user is shown by the height sequence of follow-up numerical priority value, it is excellent
First level highest puts first in lists, if priority is identical, reservation time for communication point it is early come before.Staff
Client's follow-up can be carried out successively according to the client to be linked up by follow-up numerical priority value height sequence of displaying as remotely attended a banquet
Work, with the high client to be linked up of priority treatment priority.
Each to be linked up task creation of the present embodiment by being directed to user in advance includes each follow-up for treating communication task
The data record of numerical priority value collection, the follow-up numerical priority value collection are when being linked up previously according to each reservation when communication task
Between point and the default different surrounding times of system time are poor and preset rules are calculated multiple follow-up numerical priority values collection
Close, so, user when sending task process instruction, can by the reservation time for communication point for treating communication task of the user with it is current
System time is compared, and not sympathizing with according to the comparative result i.e. time difference of reservation time for communication point and present system time
Condition is focused to find out the follow-up numerical priority value of corresponding situation in each follow-up numerical priority value for treating communication task, as waiting to link up
The follow-up numerical priority value of task, so as to the user need to be linked up task by follow-up priority height progress client with
Enter.Due to being real-time dynamicly calculated each follow-up numerical priority value for treating communication task without system, and only need to be from advance
Numerical priority value corresponding to being chosen in the data record of foundation, can greatly reduce the consumption of system CPU resource.
As shown in figure 5, another embodiment of the present invention proposes a kind of client's follow-up method based on priority, in above-mentioned implementation
On the basis of example, also include before above-mentioned steps S10：
Step S50, set difference to treat weight corresponding to communication task, according to treat the reservation time for communication point of communication task with
The default different surrounding time differences of system time treat different subscription time numerical priority values corresponding to the setting of communication task for this, and
Using treating that weight corresponding to communication task and corresponding different subscription time numerical priority values be calculated this and treat communication task
Numerical priority value after numerical priority value and subscription time in numerical priority value, subscription time before subscription time.
Step S60, communication task newly-built data record in default database is treated to be each, in the data record
Record before the reservation time for communication point for treating communication task, subscription time in numerical priority value, subscription time numerical priority value and pre-
Numerical priority value after making an appointment.
Found by remotely taking the data statistics in the scape of sale place, a bit of time before and after the reservation time for communication with client
Contact client, CSAT highest, sale success rate are high in time in (as front and rear 1 minute).And a bit of time (such as 1 in advance
Minute) contact client can also obtain higher CSAT, but just contact visitor afterwards more than a bit of time (such as 1 minute)
Family, CSAT are minimum.
Therefore, in the present embodiment, according to the default not the same of the reservation time for communication point and system time for treating communication task
Afterwards the time difference for this treat communication task set corresponding to different subscription time numerical priority values, respectively the first numerical priority value,
Second numerical priority value, third priority numerical value, the definition difference of these three priority are as follows：
First numerical priority value, preset value (such as 1 minute) uses before reservation time for communication point reaches current time
The priority, now priority is higher；
Second numerical priority value, the area of preset value (such as 1 minute) before and after reservation time for communication point reaches current time
Between use the priority, now highest priority；
Third priority numerical value, preset value (such as 1 minute) uses after reservation time for communication point exceedes current time
The priority, now priority is minimum.
In addition, difference is also set up in the present embodiment treats weight corresponding to communication task, for example, can be according to different task state
Importance setting " tracking mode in sale " weight be higher than " before sales SBR " weight, " before sales SBR "
Weight be higher than " sale status of fail " weight, and can be different task state set corresponding to weight coefficient.According to determination
Weight coefficient a corresponding to the different subscription time numerical priority value M1 and different task state gone out, can integrate and determine each treat
The follow-up priority M of follow-up client, formula are as follows：
M=a*M1
In the present embodiment, weight corresponding to different subscription time numerical priority value M1 and different task state can be preset
Coefficient a, to need to adjust that surrounding time is poor, task status is to the follow-up priority of finally client to be followed up according to practical application
Influence degree.If to be followed up client of the follow-up near reservation follow-up time point is paid the utmost attention to, then when can improve different reservations
Between numerical priority value M1 size, if paying the utmost attention to the importance of the current task state of client to be followed up, can improve
Weight coefficient a size corresponding to different task state.By a large amount of cases and experimental data, the present embodiment provides a kind of optional
Coefficient proportioning, corresponding numerical priority value is 3, M1 when can set M1 as the second numerical priority value when being the first numerical priority value
Corresponding numerical priority value is that corresponding numerical priority value is 2 when 2.5, M1 is third priority numerical value.Treat communication task for " pin
Corresponding weight coefficient a is 0.9 during mid-sales tracking mode ", corresponding weight when communication task is " before sales SBR "
Coefficient a is 0.6, and corresponding weight coefficient a is 0.3 when communication task is " sale status of fail ".So, balanced can each treat
The influence at the reservation follow-up time point, current task state these two aspects factor of follow-up client, for each client's calculating to be followed up
Obtain the priority that most reasonably follows up.Wherein, according to above-mentioned formula, each weight corresponding to communication task and right treated is considered
The different subscription time numerical priority values (the first numerical priority value, the second numerical priority value, third priority numerical value) answered
It is calculated after numerical priority value in numerical priority value, subscription time before the subscription time of communication task and subscription time preferential
Value of series.For example, the follow-up calculated when subscription time numerical priority value M1 is the first numerical priority value according to above-mentioned formula
Priority M is numerical priority value before the subscription time for treating communication task.
Communication task newly-built data record in default database is treated to be each, record treats ditch in the data record
Before the reservation time for communication point of logical task, subscription time in numerical priority value, subscription time after numerical priority value and subscription time
Numerical priority value.Wherein, for data storage record database for relevant database, non-relational noSql databases or
Cache database, cache database can be called real-time in the extra high business scenario of performance requirement by system.It is described
Data record is the file that JavaScript object markup language is JSON forms, and this document can need logical according to business
Cross text editing adjustment, as in the present embodiment can human-edited adjust treat communication task follow-up numerical priority value concentration follow-up
Numerical priority value.
For example, in a kind of embodiment, after the reservation time for communication point for treating communication task determines, database
Middle preservation a data record, the data record include four fields：Time for communication point (T) is preengage, priority before subscription time
(P1), priority (P3) after priority (P0), subscription time in subscription time, sets the priority number under the conditions of three kinds in advance
Value.Push button function corresponding to offer, seat personnel is allowed to be clicked in the new task of oneself free processing.Corresponding function quilt
After triggering, system obtains present system time, and the content with preengaging time for communication point (T) field in the data record is compared
Compared with if preengaging time for communication point (T) before present system time before n minutes, this treats the follow-up priority number of communication task
Value takes P1 numerical value.If reservation time for communication point (T) is between the T-n and T+n of present system time, this treats communication task
Follow-up numerical priority value take P2 numerical value., should if preengaging time for communication point (T) before present system time after n minutes
Treat that the follow-up numerical priority value of communication task takes P3 numerical value.Need to be linked up task according to this rule determination priority, system
One sequence, the prompting that highest priority is obtained after sequence are attended a banquet and need to follow up.
In addition, the present invention also provides a kind of computer-readable recording medium, the computer-readable recording medium storage has
Client based on priority follows up system, the client based on priority follow up system can by least one computing device,
So that the client based on priority at least one computing device such as above-mentioned embodiment follows up the step of method, the base
The specific implementation process such as step S10, S20, S30 of the method that followed up in the client of priority as described above, will not be repeated here.
It should be noted that herein, term " comprising ", "comprising" or its any other variant are intended to non-row
His property includes, so that process, method, article or device including a series of elements not only include those key elements, and
And also include the other element being not expressly set out, or also include for this process, method, article or device institute inherently
Key element.In the absence of more restrictions, the key element limited by sentence "including a ...", it is not excluded that including this
Other identical element also be present in the process of key element, method, article or device.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can add the mode of required general hardware platform to realize by software, naturally it is also possible to realized by hardware, but a lot
In the case of the former be more preferably embodiment.Based on such understanding, technical scheme is substantially in other words to existing
The part that technology contributes can be embodied in the form of software product, and the computer software product is stored in a storage
In medium (such as ROM/RAM, magnetic disc, CD), including some instructions to cause a station terminal equipment (can be mobile phone, calculate
Machine, server, air conditioner, or network equipment etc.) perform method described in each embodiment of the present invention.
Above by reference to the preferred embodiments of the present invention have been illustrated, not thereby limit to the interest field of the present invention.On
State that sequence number of the embodiment of the present invention is for illustration only, do not represent the quality of embodiment.Patrolled in addition, though showing in flow charts
Order is collected, but in some cases, can be with the step shown or described by being performed different from order herein.
Those skilled in the art do not depart from the scope of the present invention and essence, can have a variety of flexible programs to realize the present invention,
It can be used for another embodiment for example as the feature of one embodiment and obtain another embodiment.All technologies with the present invention
The all any modification, equivalent and improvement made within design, all should be within the interest field of the present invention.
Claims (10)
1. a kind of electronic installation, it is characterised in that the electronic installation includes memory, processor and is stored in the memory
The follow-up system of the client based on priority that is upper and can running on the processor, the client based on priority, which follows up, is
Following steps are realized when system is by the computing device：
A, after the task process instruction that user sends is received, inquire about the user need linked up task；
B, travel through the user need linked up task, by each reservation time for communication point when communication task and during current system
Between be compared；
C, follow-up corresponding to being found according to comparative result in the data record for each task creation to be linked up in advance is preferential
Value of series；The data record includes each follow-up numerical priority value collection for treating communication task, and the follow-up numerical priority value collection is
Previously according to each reservation time for communication point for treating communication task and the default different surrounding time differences of system time and default rule
The set for the multiple follow-up numerical priority values being then calculated；
D, the task that needs to be linked up of the user is shown by the height sequence of follow-up numerical priority value, so that the user is excellent
The high client to be linked up of first processing priority.
2. electronic installation as claimed in claim 1, it is characterised in that the follow-up numerical priority value, which is concentrated, includes subscription time
Numerical priority value after numerical priority value and subscription time in preceding numerical priority value, subscription time, it is described according to comparative result pre-
First for finding corresponding follow-up numerical priority value in the data record of each task creation to be linked up the step of, includes：
If treating the reservation time for communication point of communication task before present system time, and preengage time for communication point and current system
The time difference of time is more than preset value, then this treats that the follow-up numerical priority value of communication task takes this to treat communication task in data record
In numerical priority value before corresponding subscription time；If treat reservation time for communication point and the time of present system time of communication task
Difference is less than preset value, then this treats that the follow-up numerical priority value of communication task takes this to treat that communication task is corresponding pre- in data record
Make an appointment middle numerical priority value；If treating the reservation time for communication point of communication task after present system time, and preengage and link up
Time point and the time difference of present system time are more than preset value, then this treats that the follow-up numerical priority value of communication task takes this to treat ditch
Logical task numerical priority value after corresponding subscription time in data record.
3. electronic installation as claimed in claim 2, it is characterised in that the processor is additionally operable to be based on priority described in execution
Client follow up system, to realize following steps：
Difference is set to treat weight corresponding to communication task, according to the pre- of the reservation time for communication point and system time for treating communication task
If different surrounding time differences treat different subscription time numerical priority values corresponding to the setting of communication task for this, and are appointed using waiting to link up
Weight corresponding to business and corresponding different subscription time numerical priority values are calculated excellent before the subscription time that this treats communication task
Numerical priority value after numerical priority value and subscription time in first value of series, subscription time；
Communication task newly-built data record in default database is treated to be each, records to wait to link up in the data record and appoints
It is preferential after numerical priority value and subscription time in numerical priority value, subscription time before the reservation time for communication point of business, subscription time
Value of series.
4. electronic installation as claimed in claim 3, it is characterised in that the default database is relevant database, non-
Relevant database or cache database.
5. the electronic installation as described in claim any one of 1-4, it is characterised in that the data record is JavaScript pairs
As markup language.
A kind of method 6. client based on priority follows up, applied to electronic installation, it is characterised in that methods described includes：
A, after the task process instruction that user sends is received, inquire about the user need linked up task；
B, travel through the user need linked up task, by each reservation time for communication point when communication task and during current system
Between be compared；
C, follow-up corresponding to being found according to comparative result in the data record for each task creation to be linked up in advance is preferential
Value of series；The data record includes each follow-up numerical priority value collection for treating communication task, and the follow-up numerical priority value collection is
Previously according to each reservation time for communication point for treating communication task and the default different surrounding time differences of system time and default rule
The set for the multiple follow-up numerical priority values being then calculated；
D, the task that needs to be linked up of the user is shown by the height sequence of follow-up numerical priority value, so that the user is excellent
The high client to be linked up of first processing priority.
7. client's follow-up method based on priority as claimed in claim 6, it is characterised in that the follow-up numerical priority value
Concentration includes before subscription time in numerical priority value, subscription time numerical priority value after numerical priority value and subscription time, described
According to comparative result in advance be directed to each task creation to be linked up data record in find corresponding to follow-up numerical priority value
The step of include：
If treating the reservation time for communication point of communication task before present system time, and preengage time for communication point and current system
The time difference of time is more than preset value, then this treats that the follow-up numerical priority value of communication task takes this to treat communication task in data record
In numerical priority value before corresponding subscription time；If treat reservation time for communication point and the time of present system time of communication task
Difference is less than preset value, then this treats that the follow-up numerical priority value of communication task takes this to treat that communication task is corresponding pre- in data record
Make an appointment middle numerical priority value；If treating the reservation time for communication point of communication task after present system time, and preengage and link up
Time point and the time difference of present system time are more than preset value, then this treats that the follow-up numerical priority value of communication task takes this to treat ditch
Logical task numerical priority value after corresponding subscription time in data record.
8. client's follow-up method based on priority as claimed in claim 7, it is characterised in that before step A, this method
Also include：
Difference is set to treat weight corresponding to communication task, according to the pre- of the reservation time for communication point and system time for treating communication task
If different surrounding time differences treat different subscription time numerical priority values corresponding to the setting of communication task for this, and are appointed using waiting to link up
Weight corresponding to business and corresponding different subscription time numerical priority values are calculated excellent before the subscription time that this treats communication task
Numerical priority value after numerical priority value and subscription time in first value of series, subscription time；
Communication task newly-built data record in default database is treated to be each, records to wait to link up in the data record and appoints
It is preferential after numerical priority value and subscription time in numerical priority value, subscription time before the reservation time for communication point of business, subscription time
Value of series.
9. client based on priority follows up method as claimed in claim 8, it is characterised in that the default database is
Relevant database, non-relational database or cache database.
10. a kind of computer-readable recording medium, the computer-readable recording medium storage have based on the client of priority with
Enter system, the client based on priority follows up system can be by least one computing device, so that at least one place
Manage the step of device performs the follow-up method of the client based on priority as any one of claim 6-9.
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| CN201710658090.7A CN107678839B (en) | 2017-08-04 | 2017-08-04 | Priority-based client follow-up method, system and readable storage medium |
| PCT/CN2018/076148 WO2019024482A1 (en) | 2017-08-04 | 2018-02-10 | Client follow-up method and system based on priority, and readable storage medium |
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| CN201710658090.7A CN107678839B (en) | 2017-08-04 | 2017-08-04 | Priority-based client follow-up method, system and readable storage medium |
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| CN109829810A (en) * | 2018-12-13 | 2019-05-31 | 平安科技（深圳）有限公司 | Business recommended method, apparatus, computer equipment and storage medium |
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| CN104301555A (en) * | 2014-09-23 | 2015-01-21 | 上海禅融金融信息服务有限公司 | Method and system for automatically distributing task to call center |
| CN104463482A (en) * | 2014-12-16 | 2015-03-25 | 用友软件股份有限公司 | Task allocation method and task allocation device |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2019024482A1 (en) * | 2017-08-04 | 2019-02-07 | 平安科技（深圳）有限公司 | Client follow-up method and system based on priority, and readable storage medium |
| CN109829810A (en) * | 2018-12-13 | 2019-05-31 | 平安科技（深圳）有限公司 | Business recommended method, apparatus, computer equipment and storage medium |
| CN109829810B (en) * | 2018-12-13 | 2024-02-20 | 平安科技（深圳）有限公司 | Service recommendation method, device, computer equipment and storage medium |
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| CN107678839B (en) | 2021-06-18 |
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