CN107657325A - A kind of reserving method and system of government affairs business - Google Patents
A kind of reserving method and system of government affairs business Download PDFInfo
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Abstract
The present invention relates to field of computer technology, more particularly to a kind of reserving method and system of government affairs business, by the way that day of appointment is divided into different subscription time sections according to different departments, type of service, subscription time can be accurate to the time-division, enterprise is personal without can be preengage online to scene, can be preengage in advance according to the time of regulation according to the arrangement of time of oneself, the specific time is can be as accurate as, can so avoid blindly waiting, solve the problems, such as lobby congestion.The reserving method and system of the government affairs business of the present invention have the characteristics of simple, convenient, fast, efficient, safe.
Description
Technical field
The present invention relates to field of computer technology, and in particular to a kind of reserving method and system of government affairs business.
Background technology
Government affairs examination & approval hall is to concentrate the mechanism that various permit businesses are handled to a certain regional individual, enterprise, daily
Flow of the people is very big, and transacting business is very more.Present government affairs examination & approval hall business handling is mostly to use the scene number of taking, and is lined up
Wait, to be waited for a long time as each clerical worker's number of taking is latter, waste many times;It is if interim busy
Leave, also existed number cancel will again the number of taking the problem of.
Moreover, the situation that more people wait, while also result in the crowded of hall scene.Other clerical worker's anxious waiting,
Mood may be influenceed, during business handling easily and hall business personnel such as clashes at the offending situation.The opposing party
Face, hall business personnel during business handling often face a pile people wait, daily work be all it is full far away without
Phase, without the end, can also invisible pressure be produced to the body and mind of hall business personnel, negative attitude can be produced to work.In addition,
The window service amount of handling can not also carry out a quick overall record and statistics.
The content of the invention
It is an object of the invention to provide a kind of reserving method and system of government affairs business, when can subscription time be accurate to
Point, clerical worker can preengage in advance, it is not necessary to reach the scene number of taking in advance and be lined up, reached before subscription time.
To achieve these goals, the present invention adopts the following technical scheme that:
A kind of reserving method of government affairs business, including:
Day of appointment is divided into different subscription time sections according to different departments, type of service;
When receiving subscription time edit instruction, the explicit reservation species page, the reservation species page includes:Reservation
Department's selection region, type of service selection region;When receiving reservation species editor's END instruction, explicit reservation date page
Face, the day of appointment page include:The subscription time section total number of day of appointment selection region and corresponding day of appointment,
Residual reservation period number, after confirming reservation, the explicit reservation period page, the subscription time section page includes:In advance
Make an appointment a section selection region;
When receiving subscription time section editor's END instruction, selected subscription time section is arranged to subscription time
Section, and the selected period is associated with the information of user, the reservation information page is generated, obtains preengaging voucher after confirmation;
Reservation information is distributed into business handling personnel.
Further, the above method, in addition to:
The subscription time section selection region include can subscription time section, subscription time section, selected subscription time section,
Expired subscription time section.
Further, the above method, in addition to:
, will by subscription time section and the information disassociation of user when receiving cancellation subscription time edit instruction
Subscription time section is set to subscription time section for this.
Further, the above method, in addition to:
When receiving business handling END instruction, subscription time section is set to completion status, and show evaluation page
Face, the evaluation page include:The business handling personnel evaluation page, user evaluate the page, selection or input evaluation, after confirmation
Generation evaluation, and the evaluation of generation is associated with business handling personnel or user.
Further, the above method, in addition to:
The evaluation content in a period of time is counted, the correspondence according to evaluation content generation to business handling personnel or user
Management method;Count service appointment situation in a period of time;
According to service appointment situation in a period of time of statistics, optimize the distribution of subscription time section.
A kind of reservation system of government affairs business, including:
First distribute module:Day of appointment is divided into different subscription time sections according to different departments, type of service;
Preengage module:When receiving subscription time edit instruction, the explicit reservation species page is described to preengage in the species page
Including:Reservation department selection region, type of service selection region;When receiving reservation species editor's END instruction, display is pre-
The about date page, the day of appointment page include:The subscription time of day of appointment selection region and corresponding day of appointment
Section total number, residual reservation period number, after confirming reservation, the explicit reservation period page, the subscription time section page
Include:Subscription time section selection region;
Association confirms module:When receiving subscription time section editor's END instruction, selected subscription time section is set
For subscription time section, and the selected period is associated with the information of user, the reservation information page is generated, is obtained after confirmation
Preengage voucher;
Second distribute module:Reservation information is distributed into business handling personnel.
Further, in said system, the subscription time section selection region includes can subscription time section, subscription time
Section, subscription time section, subscription time section out of date are selected.
Further, said system, in addition to:
Cancel module:When receiving cancellation subscription time edit instruction, by subscription time section and the information solution of user
Except association, by this, subscription time section has been set to subscription time section.
Further, said system, in addition to:
Evaluation module:When receiving business handling END instruction, subscription time section is set to completion status, and show
Show the evaluation page, the evaluation page includes:The business handling personnel evaluation page, user evaluate the page, and selection or input are commented
Valency, evaluation is generated after confirmation, and the evaluation of generation is associated with business handling personnel or user.
Further, said system, in addition to:
Statistical module:Count the evaluation content in a period of time, according to evaluation content generation to business handling personnel or
The corresponding management method of user;Count service appointment situation in a period of time;
First generation module, is additionally operable to:According to service appointment situation in a period of time of statistics, optimize subscription time section
Distribution.
The reserving method and system of the government affairs business of the present invention have simple, convenient, fast, efficient, safe spy
Point, enterprise or personal without that can be preengage online to scene, can according to the arrangement of time of oneself, according to regulation when
Between preengage in advance, can be as accurate as the specific time, can so avoid blindly wait, solve lobby congestion ask
Topic;User can be received after preengaging successfully preengage successfully short message or checked inside reservation recording reservation information be used as with
Card, the generation for situations such as being lost without having to worry about number;If reservation people has thing temporarily, 2 hours progress business can be shifted to an earlier date
Cancel, subscription time is vacateed to other people;Service appointment people and hall business handling people can be right after business handling completion
Evaluation marking is each carried out, quarterly review is included in marking, and business handling personnel are if score is higher, and next time, pre- appointment was enjoyed
There are some privileges, for example monthly cancel number lifting, the number of services upper limit meeting that the probability into blacklist is reduced, preengage daily
Lifting etc., effectively constrains respective service behavior, increases work efficiency, avoid conflict;The daily work of each window
Making content can be checked and collect statistics on reservation backstage, facilitate the later stage to do big data analysis, while be also convenient for quick
Call to account.
Brief description of the drawings
Fig. 1 is a kind of implementation process figure of the reserving method for the government affairs business that the embodiment of the present application provides;
Fig. 2 is a kind of reservation species page example figure preengage by wechat that the embodiment of the present application provides;
Fig. 3 is a kind of day of appointment page example figure preengage by wechat that the embodiment of the present application provides;
Fig. 4 is a kind of subscription time section page example figure preengage by wechat that the embodiment of the present application provides;
Fig. 5 is a kind of structural representation of the reservation system for the government affairs business that the embodiment of the present application provides;
Fig. 6 is another structural representation of the reservation system for the government affairs business that the embodiment of the present application provides;
Fig. 7 is another structural representation of the reservation system for the government affairs business that the embodiment of the present application provides.
Embodiment
In order to make the purpose , technical scheme and advantage of the present invention be clearer, it is right below in conjunction with drawings and examples
The present invention is further elaborated.It should be appreciated that specific embodiment described herein is only to explain the present invention, not
For limiting the present invention.
As shown in figure 1, Fig. 1 is a kind of implementation process figure of the reserving method for the government affairs business that the embodiment of the present application provides,
Including:
Step S1:Day of appointment is divided into different subscription time sections according to different departments, type of service;
Day of appointment generally refers to the working day of government affairs department, it is necessary to by day of appointment according to different department, different
Type of service is divided into different subscription time sections, and the subscription time section being divided into typically is accurate to minute.
Step S2:When receiving subscription time edit instruction, the explicit reservation species page, described preengage in the species page is wrapped
Include:Reservation department selection region, type of service selection region;
When receiving reservation species editor's END instruction, the explicit reservation date page, wrap in the day of appointment page
Include:The subscription time section total number of day of appointment selection region and corresponding day of appointment, residual reservation period number, confirm
After reservation, the explicit reservation period page, the subscription time section page includes:Subscription time section selection region;
The reservation platform of this method includes the touch-screen of computer end, wechat end and government affairs hall, before reservation or preengages
After the completion of, it is necessary to the information of user be inputted, to ultimately generate reservation voucher.Subscription time edit instruction can be triggered by user
Generation.For example, when user is preengage by wechat, it is necessary first to the public number in government affairs hall is first paid close attention to, then by online pre-
About menu can enter subscription procedure.
As shown in Fig. 2 be it is provided in an embodiment of the present invention by wechat carry out government affairs service appointment exemplary plot, Yong Hudian
When hitting " handle affairs reservation " window in Fig. 2, can the explicit reservation species page, including:Reservation department selection region, type of service choosing
Select region.Reservation department selection region then includes each department that government affairs are handled, and type of service selection region belongs to reservation department
The descending option of selection region, the different types of business for each department that corresponding government affairs are handled.
When corresponding selection wants reservation department and the type of service of transacting business, the explicit reservation date page, such as Fig. 3 institutes
Show, on shown only 3 alternative dates in Fig. 3, this number of days preengage in advance is can be specific as the case may be
Setting.After have selected day of appointment, then when can show the subscription time section total number and residual reservation for doing the business to be handled
Between hop count mesh, it is determined that the explicit reservation period page after reservation, as shown in figure 4, suitable according to the time on the subscription time section page
Sequence shows different subscription time sections, including can subscription time section, subscription time section, selected subscription time section, mistake
Phase subscription time section, different subscription time segment types is shown respectively with different colors in Fig. 4.
Step S3:When receiving subscription time section editor's END instruction, the chosen period is arranged to preengage
Period, and selected subscription time section is associated with the information of user, the reservation information page is generated, is preengage after confirmation
Voucher;
, it is necessary to which selected subscription time section is arranged into subscription time section after selected subscription time section, and by user's
Information is associated with the selected period, the information that the information of user can be computer client or wechat end subscriber is registered,
Can also be the touch-screen end in government affairs hall, the user profile inputted after selected subscription time section.Generation reservation voucher after confirmation,
It can be that short message can also be the information viewed inside reservation recording to preengage voucher.
Step S4:Reservation information is distributed into business handling personnel;
The information preengage is distributed to the business handling personnel of corresponding date transacting business, business handling personnel are by dividing
The account password matched somebody with somebody, the overall work of one day can be checked before darg starts, to darg content
There is sufficient understanding.When subscriber comes to handle, the identity information of credential verification subscriber, checking are preengage by checking
By rear, reservation can be received and carry out business handling.
The reserving method of the government affairs business of the present invention, accurate subscription time section is divided into by the working day of government affairs business,
Business handling people can preengage according to the time advance of regulation, when handling, as long as reaching government affairs hall before subscription time,
It need not in advance go to arrange in numerical order, wait.And business handling personnel can have before darg is started to the action of all day
Sufficiently understand, darg can be responded actively.
It should be noted that subscription time method to set up provided in an embodiment of the present invention is not limited in government affairs service appointment
In preengage, can be also used for other reservation process, for example, bank, movement, UNICOM hall etc. be, it is necessary to first preengage,
In the reservation platform of the business, it is possible to apply reserving method provided in an embodiment of the present invention.
In order to more user-friendly, if user can not reach according to the time of reservation government affairs hall or because
Busy government affairs hall transacting business can not be removed according to the time of reservation to be interim, then user can also be to period for being preengage
Cancelled.
As shown in Fig. 2 user can be checked or be cancelled reservation by clicking on " inquiry, which is either cancelled, preengages " window.When
Receive when cancelling subscription time edit instruction, by subscription time section and the information disassociation of user, when this has been preengage
Between section be set to subscription time section.Certainly cancelling reservation needs to operate within the defined time, such as can be apart from subscription time
Section is cancelled outside 2 hours, supplies other to need people's subscription time of transacting business to find time.
Present system also provides the function of evaluation, and when receiving business handling END instruction, subscription time section is put
For completion status, and the evaluation page is shown, the evaluation page includes:The business handling personnel evaluation page, user evaluate page
Face, selection or input evaluation, generate evaluation after confirmation, and the evaluation of generation is related to business handling personnel or user
Connection.
After business handling, the evaluation page can be shown, the evaluation page includes the business handling personnel evaluation page, Yong Huping
The valency page, corresponds to business handling personnel respectively and user shows.Business handling personnel and user show input evaluation, raw after confirmation
Into evaluation, and the evaluation of generation is associated with business handling personnel or user.The input of evaluation can have fixed option
Selection input is carried out, or input word is evaluated.The evaluation content in a period of time is counted, according to evaluation content generation pair
Business handling personnel or the corresponding management method of user;For example a period of time can be set as the moon, season, year etc., according to setting
Time count the evaluation content of each business handling people, include quarterly review, evaluation score rank is forward, gives certain thing
As excitation, evaluation score rearward, does training and guidance in terms of some thoughts and business for matter reward;By being used for reservation
The evaluation at family collects, and can will show relatively good reservation people and upgrade to substantially vip user, vip user is in business handling process
In enjoy some privileges, for example monthly number lifting is cancelled in reservation, the probability into blacklist reduces, the business number preengage daily
The amount upper limit can be lifted.
Service appointment situation in a period of time is counted, collect statistics are done to all reservation recordings, can also be according to date, body
Part card number, cell-phone number, organization etc. are inquired about, and can carry out monthly, season, year statistics, conveniently instruct decision-making and conjunction
Reason allotment resource.
Corresponding with embodiment of the method, the embodiment of the present invention also provides a kind of reservation system of government affairs business, and the present invention is real
A kind of structural representation of the reservation system of the government affairs business of example offer is applied as shown in figure 5, can include:
First distribute module, preengages module, and association confirms module and the second distribute module.
First distribute module is used for, and day of appointment is divided into different subscription times according to different departments, type of service
Section;
Day of appointment generally refers to the working day of government affairs department, and the first distribute module will need day of appointment according to different
Department, different types of service are divided into different subscription time sections, and this subscription time section being divided into typically is accurate to point
Clock.
Reservation module is used for, when receiving subscription time edit instruction, the explicit reservation species page, and the reservation species page
Face includes:Reservation department selection region, type of service selection region;When receiving reservation species editor's END instruction, show
Show the day of appointment page, the day of appointment page includes:The reservation of day of appointment selection region and corresponding day of appointment
Period total number, residual reservation period number, after confirming reservation, the explicit reservation period page, the subscription time section
The page includes:Subscription time section selection region.
Association confirms that module is used for, when receiving subscription time section editor's END instruction, by selected subscription time section
Subscription time section is arranged to, and the selected period is associated with the information of user, the reservation information page is generated, after confirmation
Obtain preengaging voucher;
, it is necessary to which selected subscription time section is arranged into subscription time section after selected subscription time section, and by user's
Information is associated with the selected period, the information that the information of user can be computer client or wechat end subscriber is registered,
The touch-screen end in government affairs hall can also be made, the user profile inputted after selected subscription time section.Generation reservation voucher after confirmation,
It can be that short breath can also be wechat information to preengage voucher.
Second distribute module is used for, and reservation information is distributed into business handling personnel.
The information preengage is distributed to the staff of corresponding date transacting business, business handling personnel pass through distribution
Account password, the overall work of one day can be checked before darg starts, be filled to having in darg
The understanding divided.When subscriber comes to handle, the identity information of credential verification subscriber is preengage by checking, is verified
Afterwards, reservation can be received and carry out business handling.
Optionally, on the basis of embodiment illustrated in fig. 5, the reservation system of government affairs business provided in an embodiment of the present invention
Another structural representation is as shown in fig. 6, can also include:
Cancel module to be used for, when receiving cancellation subscription time edit instruction, by the letter of subscription time section and user
Disassociation is ceased, subscription time section has been set to subscription time section by this.
, will by subscription time section and the information disassociation of user when receiving cancellation subscription time edit instruction
Subscription time section is set to subscription time section for this.Certainly cancel reservation need operated within the defined time, such as can away from
Cancelled outside 2 hours from subscription time section, supply other to need people's subscription time of transacting business to find time.
Optionally, on the basis of embodiment illustrated in fig. 5, the reservation system of government affairs business provided in an embodiment of the present invention
Another structural representation is as shown in fig. 7, can also include:
Evaluation module is used for, and when receiving business handling END instruction, subscription time section is set into completion status,
And the evaluation page is shown, the evaluation page includes:The business handling personnel evaluation page, user evaluate the page, selection or defeated
Enter evaluation, evaluation is generated after confirmation, and the evaluation of generation is associated with business handling personnel or user.
After business handling, the evaluation page can be shown, the evaluation page includes the business handling personnel evaluation page, Yong Huping
The valency page, corresponds to business handling personnel respectively and user shows.Personnel are handled in business and user shows input evaluation, are generated after confirmation
Evaluation, and the evaluation of generation is associated with business handling personnel or user.The input of evaluation can have fixed option to enter
Row selection input, or input word are evaluated.
Statistical module:Count the evaluation content in a period of time, according to evaluation content generation to business handling personnel or
The corresponding management method of user;Count service appointment situation in a period of time;
The evaluation content in a period of time is counted, the correspondence according to evaluation content generation to business handling personnel or user
Management method;For example a period of time can be set as the moon, season, year etc., commenting for each business handling people is counted according to the time of setting
Valency content, quarterly review is included, evaluation score rank is forward, gives certain material reward and is leaned on as excitation, evaluation score
Afterwards, the training and guidance in terms of some thoughts and business are done;Collected by the evaluation for subscriber, can will show ratio
Preferably reservation people upgrades to substantially vip user, and vip user enjoys some privileges during business handling, such as monthly pre-
About cancel number lifting, the probability into blacklist is reduced, the number of services upper limit preengage daily can be lifted.
Service appointment situation in a period of time is counted, collect statistics are done to all reservation recordings, can also be according to date, body
Part card number, cell-phone number, organization etc. are inquired about, and can carry out monthly, season, year statistics, conveniently instruct decision-making and conjunction
Reason allotment resource.
Corresponding to the statistical function of statistical module 6, the first generation module 1, industry in a period of time according to statistics is additionally operable to
Business reservation situation, optimizes the distribution of subscription time section;So that the segmentation distribution of subscription time section is more reasonable.
The reservation system of the government affairs business of the present invention, when the working day of government affairs business is divided into the reservation for being accurate to minute
Between section, business handling people can according to regulation time advance preengage, when handling, as long as reaching government affairs hall before subscription time
, it is not necessary to go to arrange in numerical order in advance, wait., can be to the work of all day and business handling personnel are before darg is started
Inside have sufficient understanding, darg can be responded actively.
It should be appreciated that for those of ordinary skills, can according to the above description be improved or converted,
And all these modifications and variations should all belong to the protection domain of appended claims of the present invention.
Claims (10)
- A kind of 1. reserving method of government affairs business, it is characterised in that including:Day of appointment is divided into different subscription time sections according to different departments, type of service;When receiving subscription time edit instruction, the explicit reservation species page, the reservation species page includes:Reservation department Selection region, type of service selection region;When receiving reservation species editor's END instruction, the explicit reservation date page, institute Stating the day of appointment page includes:The subscription time section total number of day of appointment selection region and corresponding day of appointment, residue Subscription time hop count mesh, after confirming reservation, the explicit reservation period page, the subscription time section page includes:During reservation Between section selection region;When receiving subscription time section editor's END instruction, selected subscription time section is arranged to subscription time section, and The selected period is associated with the information of user, the reservation information page is generated, obtains preengaging voucher after confirmation;Reservation information is distributed into business handling personnel.
- 2. the reserving method of government affairs business according to claim 1, it is characterised in that also include:The subscription time section Selection region include can subscription time section, subscription time section, selected subscription time section, subscription time section out of date.
- 3. the reserving method of government affairs business according to claim 2, it is characterised in that also include:When receive cancel subscription time edit instruction when, by subscription time section and the information disassociation of user, by this Subscription time section is set to subscription time section.
- 4. the reserving method of government affairs business according to claim 2, it is characterised in that also include:When receiving business handling END instruction, subscription time section is set to completion status, and shows the evaluation page, institute The commentary valency page includes:The business handling personnel evaluation page, user evaluate the page, selection or input evaluation, are generated after confirmation Evaluation, and the evaluation of generation is associated with business handling personnel or user.
- 5. the reserving method of government affairs business according to claim 1, it is characterised in that also include:The evaluation content in a period of time is counted, business handling personnel or the corresponding of user are managed according to evaluation content generation Method;Count service appointment situation in a period of time;According to service appointment situation in a period of time of statistics, optimize the distribution of subscription time section.
- A kind of 6. reservation system of government affairs business, it is characterised in that including:First distribute module:Day of appointment is divided into different subscription time sections according to different departments, type of service;Preengage module:When receiving subscription time edit instruction, the explicit reservation species page, described preengage in the species page is wrapped Include:Reservation department selection region, type of service selection region;When receiving reservation species editor's END instruction, explicit reservation The date page, the day of appointment page include:The subscription time section of day of appointment selection region and corresponding day of appointment Total number, residual reservation period number, confirm after preengaging, the explicit reservation period page, in the subscription time section page Including:Subscription time section selection region;Association confirms module:When receiving subscription time section editor's END instruction, selected subscription time section is arranged to Subscription time section, and the selected period is associated with the information of user, the reservation information page is generated, is preengage after confirmation Voucher;Second distribute module:Reservation information is distributed into business handling personnel.
- 7. the reservation system of government affairs business according to claim 6, it is characterised in that also include:The subscription time section selection region include can subscription time section, subscription time section, selected subscription time section, be out of date Subscription time section.
- 8. the reservation system of government affairs business according to claim 7, it is characterised in that also include:Cancel module:When receiving cancellation subscription time edit instruction, subscription time section and the information of user are released and closed Connection, by this, subscription time section has been set to subscription time section.
- 9. the reservation system of government affairs business according to claim 7, it is characterised in that also include:Evaluation module:When receiving business handling END instruction, subscription time section is set to completion status, and show and comment The valency page, the evaluation page include:The business handling personnel evaluation page, user evaluate the page, selection or input evaluation, really Evaluation is generated after recognizing, and the evaluation of generation is associated with business handling personnel or user.
- 10. the reservation system of government affairs business according to claim 7, it is characterised in that also include:Statistical module:The evaluation content in a period of time is counted, is generated according to evaluation content to business handling personnel or user Corresponding management method;Count service appointment situation in a period of time;First generation module, is additionally operable to:According to service appointment situation in a period of time of statistics, point of optimization subscription time section Match somebody with somebody.
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Cited By (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN109102095A (en) * | 2018-08-06 | 2018-12-28 | 万翼科技有限公司 | House delivery method, device and computer readable storage medium |
CN110349023A (en) * | 2019-06-29 | 2019-10-18 | 上海淇馥信息技术有限公司 | A kind of independent accounting method, apparatus and electronic equipment based on subdivision time granularity |
CN110580610A (en) * | 2018-06-08 | 2019-12-17 | 点线宇宙股份有限公司 | Interactive calendar management system |
CN111242336A (en) * | 2020-01-19 | 2020-06-05 | 厦门快商通科技股份有限公司 | Government affair handling method, device and equipment |
CN111476933A (en) * | 2020-04-16 | 2020-07-31 | 四川博源科技有限责任公司 | Data acquisition system based on bank counter business |
CN112862129A (en) * | 2021-01-22 | 2021-05-28 | 山东省国土空间数据和遥感技术中心 | Service online reservation method and device |
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CN110580610A (en) * | 2018-06-08 | 2019-12-17 | 点线宇宙股份有限公司 | Interactive calendar management system |
CN109102095A (en) * | 2018-08-06 | 2018-12-28 | 万翼科技有限公司 | House delivery method, device and computer readable storage medium |
CN110349023A (en) * | 2019-06-29 | 2019-10-18 | 上海淇馥信息技术有限公司 | A kind of independent accounting method, apparatus and electronic equipment based on subdivision time granularity |
CN111242336A (en) * | 2020-01-19 | 2020-06-05 | 厦门快商通科技股份有限公司 | Government affair handling method, device and equipment |
CN111476933A (en) * | 2020-04-16 | 2020-07-31 | 四川博源科技有限责任公司 | Data acquisition system based on bank counter business |
CN111476933B (en) * | 2020-04-16 | 2021-05-04 | 四川博源科技有限责任公司 | Data acquisition system based on bank counter business |
CN112862129A (en) * | 2021-01-22 | 2021-05-28 | 山东省国土空间数据和遥感技术中心 | Service online reservation method and device |
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