CN107633670B - Acquisition abnormity diagnosis method adopting acquisition operation and maintenance knowledge base - Google Patents

Acquisition abnormity diagnosis method adopting acquisition operation and maintenance knowledge base Download PDF

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CN107633670B
CN107633670B CN201710600925.3A CN201710600925A CN107633670B CN 107633670 B CN107633670 B CN 107633670B CN 201710600925 A CN201710600925 A CN 201710600925A CN 107633670 B CN107633670 B CN 107633670B
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terminal
abnormal phenomenon
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CN107633670A (en
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俞成彪
侯素颖
严华江
韩蕾
董伟
王剑
张旭
马骏达
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State Grid Corp of China SGCC
State Grid Zhejiang Electric Power Co Ltd
Zhejiang Huayun Information Technology Co Ltd
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State Grid Corp of China SGCC
State Grid Zhejiang Electric Power Co Ltd
Zhejiang Huayun Information Technology Co Ltd
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Abstract

A collection abnormity diagnosis method adopting a collection operation and maintenance knowledge base relates to the field of electricity utilization information collection operation and maintenance; at present, various acquisition abnormalities are analyzed and judged by depending on personal experience, the processing speed is influenced, and manpower and material resources are wasted. The invention comprises the following steps: 1) analyzing the running state of each terminal and the ammeter, and determining whether the terminal and the ammeter run normally or not; 2) matching the abnormal conditions with a knowledge base, and listing all abnormal phenomena; 3) inquiring a matched diagnosis method in a diagnosis library according to the abnormal phenomenon, and diagnosing the abnormal phenomenon; 4) according to the diagnosis result, carrying out exception processing on the unfavorable diagnosis result; 5) monitoring the abnormal recovery condition; 6) and when the abnormity is recovered, the knowledge is put into a warehouse. According to the technical scheme, the workload of analyzing faults and searching a solution by operation and maintenance personnel is reduced, and the waste of manpower and material resources due to a wrong operation and maintenance method is avoided.

Description

Acquisition abnormity diagnosis method adopting acquisition operation and maintenance knowledge base
Technical Field
The invention relates to the field of power utilization information acquisition, operation and maintenance, in particular to an acquisition abnormity diagnosis method adopting an acquisition operation and maintenance knowledge base.
Background
In the process of collecting, operating and maintaining the electricity consumption information, analyzing and processing methods for abnormalities such as abnormalities of various collecting terminals, abnormalities of electric energy meters, network faults and the like always depend on personal experience for analysis and judgment, and few normalized checking items and processing methods exist, so that the problems that all the abnormalities encountered in the process of collecting, operating and maintaining are completely covered, the processing speed is influenced, and manpower and material resources are wasted cannot be solved.
Disclosure of Invention
The technical problem to be solved and the technical task to be solved by the invention are to perfect and improve the prior technical scheme, and provide a method for diagnosing the acquisition abnormity by adopting an acquisition operation and maintenance knowledge base so as to improve the processing efficiency. Therefore, the invention adopts the following technical scheme.
A collection abnormity diagnosis method adopting a collection operation and maintenance knowledge base is characterized by comprising the following steps:
1) analyzing the running state of each terminal and the ammeter, and determining whether the terminal and the ammeter run normally or not;
2) matching the abnormal conditions with a knowledge base, and listing all abnormal phenomena;
3) inquiring the matched diagnosis method in the diagnosis library according to the abnormal phenomenon, and carrying out the optimal diagnosis method on the diagnosis method meeting the inquiry condition according to the weight; diagnosing the abnormal phenomena by a preferred diagnostic method comprising
301) Automatically diagnosing the abnormality;
302) carrying out manual diagnosis on the abnormity which cannot be automatically diagnosed or needs to be diagnosed on site;
303) if the diagnosis still cannot be carried out, a diagnosis means can be manually added and put in storage as new knowledge;
4) according to the diagnosis result, carrying out exception processing on the unfavorable diagnosis result; the exception handling comprises:
401) finding out the pair which corresponds to the diagnosis result in the processing method library and can be automatically processed;
402) manual field treatment is carried out on the parts which cannot be automatically treated or need to be treated on site;
403) if the problem still can not be solved, processing means can be added and the information can be put in storage as new knowledge;
5) monitoring the abnormal recovery condition;
6) when the abnormity is recovered, the knowledge is put into a warehouse; the method comprises the following steps:
601) if the exception handling generates new knowledge, performing knowledge supplement through a formatted receipt and using the knowledge supplement for next exception handling;
602) and if no new knowledge is generated in the exception handling, weighting the scheme for successfully solving the problem by the original knowledge so as to carry out optimization for the next time.
According to the technical scheme, an operation and maintenance knowledge base is built to collect abnormal occurrence reasons, diagnosis methods and processing methods, collected knowledge is automatically applied to operation and maintenance collection work, the knowledge is formatted and stored in a warehouse, the number of times of successfully solving problems is used as the weight of the importance of knowledge points, and the weight is fed back to the processes of analysis, diagnosis and processing of the operation and maintenance collection problems, so that closed loops of knowledge collection, analysis and application are completed. The workload of analyzing faults and searching a solution of operation and maintenance personnel is reduced, and the waste of manpower and material resources due to the wrong operation and maintenance method is avoided.
As a further improvement and supplement to the above technical solutions, the present invention also includes the following additional technical features.
Further, the knowledge base in step 2) includes an abnormal phenomenon without data phenomenon under the concentrator, the abnormal phenomenon is stored according to the abnormal equipment type, the primary abnormality and the secondary abnormality, the abnormal equipment type includes an I-type concentrator and a II-type concentrator, wherein:
the primary abnormality of the I-type concentrator comprises marketing file abnormality, terminal abnormality, remote communication fault and local communication fault; the second-level abnormity of the marketing file abnormity comprises the abnormity of the acquisition terminal file; the secondary abnormity of the terminal abnormity comprises power failure, terminal crash, terminal clock error, terminal parameter error, poor contact of the communication module and communication module fault; the secondary abnormity of the remote communication fault comprises no field signal, weak field signal, poor SIM card contact, SIM card meal problem, SIM card damage, antenna loss and fiber channel fault; the secondary abnormality of the local communication fault comprises 485 wiring error, 485 line loss, 485 port fault, pulse data line wiring error, pulse port fault, carrier line overlength, poor carrier channel reliability and mismatching of the collector and the concentrator;
the primary abnormality of the II type concentrator comprises marketing file abnormality, terminal abnormality, remote communication failure, local communication failure and electric energy meter abnormality; the second-level abnormity of the marketing file abnormity comprises the abnormity of the acquisition terminal file; the secondary abnormity of the terminal abnormity comprises power failure, terminal crash, terminal clock error and terminal parameter error; the secondary abnormity of the remote communication fault comprises no field signal, weak field signal, poor SIM card contact, SIM card meal problem, SIM card damage, antenna loss and fiber channel fault; the secondary abnormality of the local communication fault comprises 485 wiring error, 485 line loss loop, 485 port fault and communication mismatch between a terminal and the electric energy meter; the secondary exception to the power meter exception includes a power meter clock exception.
Further, the diagnosis library in the step 3) comprises an abnormality diagnosis method and a diagnosis means corresponding to the abnormal phenomenon that the electric meter under the concentrator has no data;
the abnormal phenomenon is the abnormal diagnostic method of the acquisition terminal file, the terminal asset number is checked, and the diagnostic means is automatic;
the diagnosis method for the abnormal phenomenon of the power failure comprises the steps of checking whether a power lamp is normal, checking whether input voltage is normal, checking whether a power input interface is normal, and manually diagnosing;
the abnormal phenomenon is terminal crash, the diagnosis method is to check whether the terminal runs slowly or has no response, and the diagnosis means is manual;
the abnormal phenomenon is the terminal clock error, the diagnosis method is to check whether the terminal clock is correct, and the diagnosis means is automatic;
the abnormal phenomenon is the diagnostic method of the parameter error of the terminal, whether the communication parameter in the terminal is consistent with the communication parameter of the terminal in the system is compared, and the diagnostic means is automatic;
the abnormal phenomenon is that the communication module is plugged again, whether the display of the indicator light is normal is judged, and the diagnosis means is manual;
the abnormal phenomenon is a diagnosis method of the communication module fault, the normal communication module replaces the current communication module, the master station and the terminal are requested to carry out communication check, whether the communication is normal or not is judged, and the diagnosis means is manual;
the abnormal phenomenon is that no field signal exists, whether a mobile phone or a handheld terminal has a signal is checked, and the diagnosis means is manual;
the abnormal phenomenon is the signal state of the upper left side of a terminal screen is checked by a diagnosis method of weak field signals, and the diagnosis means is manual;
the abnormal phenomenon is the poor contact diagnosis method of the SIM card, which is to check whether the SIM card is installed well, and the diagnosis method is manual;
the diagnosis method for the SIM card meal problem of the abnormal phenomenon is to check whether the SIM card meal is abnormal, and the diagnosis means is manual;
the abnormal phenomenon is the SIM card damage diagnosis method, which is to check whether the SIM card is damaged or not, and the diagnosis means is manual;
the abnormal phenomenon is the diagnosis method of the antenna loss, which is to check whether the antenna is damaged or not, and the diagnosis method is manual;
the diagnosis method for the abnormal phenomenon of the fiber channel fault is to check the fiber channel, and the diagnosis means is manual;
the abnormal phenomenon is 485 wiring error, the method for diagnosing is to check whether the 485 wire is loosened or reversely connected, and the diagnosing means is manual;
the method for diagnosing 485 line loss loop as abnormal phenomenon is to check RS485 data lines, and the diagnosis means is manual;
the method for diagnosing 485 port faults as abnormal phenomena is to check whether the RS485 ports of the terminal and the electric energy meter are normal or not, and the diagnosis means is manual;
the abnormal phenomenon is the wrong diagnosis method of the wiring of the pulse data line, which is to check whether the pulse data line is normal or not, and the diagnosis means is manual;
the diagnosis method for the abnormal phenomenon being the failure of the pulse port comprises the steps of checking whether the pulse ports of the terminal and the electric energy meter are normal or not, wherein the diagnosis means is manual;
the abnormal phenomenon is that the carrier line is too long, the diagnosis method is to check whether the cable connecting line length between the nearest end meter and the terminal exceeds 100m, and the diagnosis means is manual;
the diagnosis method for the abnormal phenomenon of poor reliability of the carrier channel comprises the steps of detecting the reliability of the low-voltage carrier channel by using an instrument, wherein the diagnosis means is manual;
the abnormal phenomenon is the mismatching of the collector and the concentrator, the diagnosis method is to check whether the communication chip of the collector is matched with the concentrator, and the diagnosis means is manual.
Further, in step 4), items diagnosed normally are removed, a processing method is provided for unfavorable diagnosis results, and exception handling includes a related repairing method for no data exception of the electric meters under the concentrator:
the abnormal phenomenon is the abnormal diagnosis method of the acquisition terminal file, the terminal asset number is checked, and the corresponding repair method of the unfavorable diagnosis result is the initiation of the modification of the marketing file;
the method for diagnosing the abnormal phenomenon as the power failure comprises the steps of checking whether a power lamp is normal or not, checking whether input voltage is normal or not and checking whether a power input interface is normal or not, wherein a repairing method corresponding to an unfavorable diagnosis result comprises the steps of restoring voltage of a power point, restoring wiring from the power point to a terminal and replacing terminal power insurance;
the diagnosis method for the abnormal phenomenon of terminal crash is to check whether the terminal runs slowly or has no response, and the repair method corresponding to the unfavorable diagnosis result is to restart the terminal;
the abnormal phenomenon is the terminal clock error, the diagnosis method is to check whether the terminal clock is correct, and the repair method corresponding to the unfavorable diagnosis result is the clock setting;
the abnormal phenomenon is the diagnosis method of the parameter error of the terminal, whether the communication parameter in the terminal is consistent with the communication parameter of the terminal in the system is compared, and the repair method corresponding to the unfavorable diagnosis result is the parameter setting;
the abnormal phenomenon is that the communication module is plugged again, whether the display of the indicator light is normal is judged, and the corresponding repairing method of the unfavorable diagnosis result is that the communication module is reinstalled;
the abnormal phenomenon is that the normal communication module replaces the current communication module, the main station and the terminal are requested to carry out communication check, whether the communication is normal or not is judged, and the corresponding repairing method of the unfavorable diagnosis result is that the communication module is replaced;
the diagnosis method for the abnormal phenomenon of no field signal is to check whether a mobile phone or a handheld terminal has a signal, and the repair method corresponding to the unfavorable diagnosis result is to switch to a public network signal and inform an operator to process the signal;
the abnormal phenomenon is that the signal state of the upper left side of a terminal screen is checked by a diagnosis method for weak field signals, and a repair method corresponding to an unfavorable diagnosis result is to adjust the position of an antenna or replace a gain antenna for improvement;
the abnormal phenomenon is that the SIM card is not contacted well, the diagnosis method is to check whether the SIM card is installed well, and the corresponding repairing method of the abnormal phenomenon is to reinstall the SIM card;
the diagnosis method for the SIM card meal problem of the abnormal phenomenon is to check whether the SIM card meal is abnormal, and the corresponding repair method for the unfavorable diagnosis result is to convert a public network signal and inform an operator to process the signal;
the abnormal phenomenon is the SIM card damage diagnosis method is to check whether the SIM card is damaged, and the corresponding repair method of the unfavorable diagnosis result is to replace the SIM card;
the abnormal phenomenon is the antenna damage, the diagnosis method is to check whether the antenna is damaged, and the repair method corresponding to the unfavorable diagnosis result is to replace the antenna;
the diagnosis method for the abnormal phenomenon is to check the optical fiber channel, and the corresponding repair method for the unfavorable diagnosis result is to switch to the public network signal and inform the operator to process the signal;
the 485 connection error diagnosis method for the abnormal phenomenon is to check whether the 485 line is loosened and reversely connected, and the 485 connection is reconnected as a corresponding repair method for the unfavorable diagnosis result;
the abnormal phenomenon is 485 line loss loop, the RS485 data line is checked, and the corresponding repairing method of the unfavorable diagnosis result is to replace the RS485 data line;
the abnormal phenomenon is 485 port fault, the diagnosis method is to check whether the RS485 ports of the terminal and the electric energy meter are normal, and the corresponding repair method of the unfavorable diagnosis result is to replace an RS485 chip or an interface board;
the abnormal phenomenon is the wrong diagnosis method of the wiring of the pulse data line, whether the pulse data line is normal or not is checked, and the corresponding restoration method of the unfavorable diagnosis result is to replace the pulse line;
the diagnosis method for the abnormal phenomenon of the pulse port fault is to check whether the pulse ports of the terminal and the electric energy meter are normal or not, and the corresponding repair method for the unfavorable diagnosis result is to modify the pulse constant of the terminal and replace a pulse interface board;
the diagnosis method for the abnormal phenomenon of overlong carrier line is to check whether the cable connection length between the nearest end meter and the terminal exceeds 100m, and the repair method corresponding to the unfavorable diagnosis result is to adjust the acquisition scheme;
the diagnosis method for the abnormal phenomenon of poor reliability of the carrier channel is to detect the reliability of the low-voltage carrier channel by using an instrument, and the repair method corresponding to the unfavorable diagnosis result is to add a filter device;
the abnormal phenomenon is that the collector is not matched with the concentrator, the diagnosis method is to check whether the communication chip of the collector is matched with the concentrator, and the corresponding repair method of the unfavorable diagnosis result is to replace the concentrator or the collector.
Further, in step 6), the formatted receipt includes an abnormal phenomenon, an abnormal reason, a diagnosis method, a repair method and a diagnosis and repair mode.
Has the advantages that:
the technical scheme can fully absorb and analyze the historical experience of the acquisition operation and maintenance, format the knowledge into a warehouse, and feed back the number of times of successfully solving the problem as the weight of the importance of the knowledge point to the processes of analyzing, diagnosing and processing the acquisition operation and maintenance problem to complete the closed loop of the acquisition, analysis and application of the knowledge.
The working process of the operation and maintenance staff is simplified, the workload of the operation and maintenance staff for analyzing faults and searching a solution is reduced, and the waste of manpower and material resources due to the wrong operation and maintenance method is avoided; the abnormality is diagnosed and analyzed by the most appropriate means, and a processing scheme is given according to the weight of the knowledge points, so that field operation and maintenance personnel can perform operation and maintenance work without depending on personal knowledge level, and an effective operation and maintenance system is formed, thereby improving the work efficiency, saving the loss of power supply enterprises and reducing the complaints of power consumption customers.
Drawings
FIG. 1 is a diagram of the relationship between the collected operation and maintenance knowledge of the present invention.
FIG. 2 is a diagram of the structure of the collected operation and maintenance knowledge base.
Fig. 3 is a flow chart of the present invention.
Detailed Description
The technical scheme of the invention is further explained in detail by combining the drawings in the specification.
The relation of the collected operation and maintenance knowledge related to the invention is shown in figure 1; the structure of the collected operation and maintenance knowledge base is shown in figure 2; the invention uses the historical experience of the long-term operation of the acquisition system, formats the knowledge into a warehouse according to the principle that the problem can be solved, namely an effective method, takes the times of successfully solving the problem as the weight of the importance of the knowledge point, and feeds the weight back to the processes of analyzing, diagnosing and processing the acquisition, operation and maintenance problems to complete the closed loop of knowledge acquisition, analysis and application;
as shown in fig. 3, the invention comprises the following steps:
1) analyzing the running state of each terminal and the ammeter, and determining whether the terminal and the ammeter run normally or not;
2) matching the abnormal conditions with a knowledge base, and listing all abnormal phenomena;
3) inquiring the matched diagnosis method in the diagnosis library according to the abnormal phenomenon, and carrying out the optimal diagnosis method on the diagnosis method meeting the inquiry condition according to the weight; diagnosing the abnormal phenomena by a preferred diagnostic method comprising
301) Automatically diagnosing the abnormality;
302) carrying out manual diagnosis on the abnormity which cannot be automatically diagnosed or needs to be diagnosed on site;
303) if the diagnosis still cannot be carried out, a diagnosis means can be manually added and put in storage as new knowledge;
4) according to the diagnosis result, carrying out exception processing on the unfavorable diagnosis result; the exception handling comprises:
401) finding out the pair which corresponds to the diagnosis result in the processing method library and can be automatically processed;
402) manual field treatment is carried out on the parts which cannot be automatically treated or need to be treated on site;
403) if the problem still can not be solved, processing means can be added and the information can be put in storage as new knowledge;
5) monitoring the abnormal recovery condition;
6) when the abnormity is recovered, the knowledge is put into a warehouse; the method comprises the following steps:
601) if the exception handling generates new knowledge, performing knowledge supplement through a formatted receipt and using the knowledge supplement for next exception handling;
602) and if no new knowledge is generated in the exception handling, weighting the scheme for successfully solving the problem by the original knowledge so as to carry out optimization for the next time.
The steps of the invention are further explained by the condition that the electric meter under the concentrator has no data phenomenon, and the technical scheme comprises the following steps:
1. performing operation abnormity analysis on each terminal and each electric meter,
2. matching the abnormal conditions with a knowledge base, and listing all abnormal phenomena;
this step lists the anomalies characterizing the terminal and the meters, such as anomalies associated with a completely empty meter under the concentrator, as follows:
Figure BDA0001357121340000111
Figure BDA0001357121340000121
Figure BDA0001357121340000131
3. matching the data-free phenomenon of the electric meter under the matching concentrator in a diagnosis means library to correspondingly perform diagnosis means matching on the possible abnormity, such as:
Figure BDA0001357121340000132
Figure BDA0001357121340000141
4. eliminating items with normal diagnosis, and providing a processing method for unfavorable diagnosis results, such as a related repairing method for no data abnormality of an electric meter under a concentrator:
Figure BDA0001357121340000142
Figure BDA0001357121340000151
Figure BDA0001357121340000161
5. monitoring whether the ammeter under the concentrator has data exception, and for the reason that the ammeter under the concentrator has no data exception, checking whether the ammeter under the concentrator can read data or not and judging whether the exception is recovered or not;
6. when the abnormal recovery, the knowledge is put in storage
6.1 if the abnormality is diagnosed as an unfavorable result by parameter verification due to parameter errors and the problem is solved by parameter reconfiguration, the parameter verification diagnosis is preferentially diagnosed when the same error occurs next time;
6.2 as above diagnosis means can not diagnose the cause of the abnormal condition effectively, but solve by adding new diagnosis means and new processing means, then the knowledge base will add new diagnosis means and processing means under the condition that the electricity meter under the concentrator has no data abnormal condition for the next use, the formatted knowledge base returns the list as follows:
Figure BDA0001357121340000171
the method for diagnosing acquisition abnormality by using the acquisition operation and maintenance knowledge base shown in fig. 3 is a specific embodiment of the present invention, which already embodies the substantial features and improvements of the present invention, and can make equivalent modifications in shape, structure, etc. according to the practical needs of use, all of which are within the scope of protection of the present solution.

Claims (5)

1. A collection abnormity diagnosis method adopting a collection operation and maintenance knowledge base is characterized by comprising the following steps:
1) analyzing the running state of each terminal and the ammeter, and determining whether the terminal and the ammeter run normally or not;
2) matching the abnormal conditions with a knowledge base, and listing all abnormal phenomena;
3) inquiring the matched diagnosis method in the diagnosis library according to the abnormal phenomenon, and carrying out the optimal diagnosis method on the diagnosis method meeting the inquiry condition according to the weight; diagnosing the abnormal phenomena by a preferred diagnostic method comprising
301) Automatically diagnosing the abnormality;
302) carrying out manual diagnosis on the abnormity which cannot be automatically diagnosed or needs to be diagnosed on site;
303) if the diagnosis still cannot be carried out, manually adding a diagnosis means, and putting the diagnosis means as new knowledge into storage;
4) according to the diagnosis result, carrying out exception processing on the unfavorable diagnosis result; the exception handling comprises:
401) finding out the automatic processing corresponding to the diagnosis result from the processing method library;
402) manual field treatment is carried out on the parts which cannot be automatically treated or need to be treated on site;
403) if the problem still can not be solved, adding a processing means, and putting the processing means as new knowledge into storage;
5) monitoring the abnormal recovery condition;
6) when the abnormity is recovered, the knowledge is put into a warehouse; the method comprises the following steps:
601) if the exception handling generates new knowledge, performing knowledge supplement through a formatted receipt and using the knowledge supplement for next exception handling;
602) and if no new knowledge is generated in the exception handling, weighting the scheme for successfully solving the problem by the original knowledge so as to carry out optimization for the next time.
2. The method for diagnosing the collection abnormality by using the collection operation and maintenance knowledge base according to claim 1, wherein the method comprises the following steps: the knowledge base in the step 2) comprises an abnormal phenomenon without data phenomenon under the concentrator, the abnormal phenomenon is stored according to the abnormal equipment type, the first-level abnormal phenomenon and the second-level abnormal phenomenon, the abnormal equipment type comprises an I-type concentrator and an II-type concentrator, wherein:
the primary abnormality of the I-type concentrator comprises marketing file abnormality, terminal abnormality, remote communication fault and local communication fault; the second-level abnormity of the marketing file abnormity comprises the abnormity of the acquisition terminal file; the secondary abnormity of the terminal abnormity comprises power failure, terminal crash, terminal clock error, terminal parameter error, poor contact of the communication module and communication module fault; the secondary abnormity of the remote communication fault comprises no field signal, weak field signal, poor SIM card contact, SIM card meal problem, SIM card damage, antenna loss and fiber channel fault; the secondary abnormality of the local communication fault comprises 485 wiring error, 485 line loss, 485 port fault, pulse data line wiring error, pulse port fault, carrier line overlength, poor carrier channel reliability and mismatching of the collector and the concentrator;
the primary abnormality of the II type concentrator comprises marketing file abnormality, terminal abnormality, remote communication failure, local communication failure and electric energy meter abnormality; the second-level abnormity of the marketing file abnormity comprises the abnormity of the acquisition terminal file; the secondary abnormity of the terminal abnormity comprises power failure, terminal crash, terminal clock error and terminal parameter error; the secondary abnormity of the remote communication fault comprises no field signal, weak field signal, poor SIM card contact, SIM card meal problem, SIM card damage, antenna loss and fiber channel fault; the secondary abnormality of the local communication fault comprises 485 wiring error, 485 line loss loop, 485 port fault and communication mismatch between a terminal and the electric energy meter; the secondary exception to the power meter exception includes a power meter clock exception.
3. The method for diagnosing the collection abnormality by using the collection operation and maintenance knowledge base according to claim 2, wherein the method comprises the following steps: the diagnosis library in the step 3) comprises an abnormality diagnosis method and a diagnosis means corresponding to the abnormal phenomenon that the electricity meter under the concentrator has no data;
the abnormal phenomenon is the abnormal diagnostic method of the acquisition terminal file, the terminal asset number is checked, and the diagnostic means is automatic;
the diagnosis method for the abnormal phenomenon of the power failure comprises the steps of checking whether a power lamp is normal, checking whether input voltage is normal, checking whether a power input interface is normal, and manually diagnosing;
the abnormal phenomenon is terminal crash, the diagnosis method is to check whether the terminal runs slowly or has no response, and the diagnosis means is manual;
the abnormal phenomenon is the terminal clock error, the diagnosis method is to check whether the terminal clock is correct, and the diagnosis means is automatic;
the abnormal phenomenon is the diagnostic method of the parameter error of the terminal, whether the communication parameter in the terminal is consistent with the communication parameter of the terminal in the system is compared, and the diagnostic means is automatic;
the abnormal phenomenon is that the communication module is plugged again, whether the display of the indicator light is normal is judged, and the diagnosis means is manual;
the abnormal phenomenon is a diagnosis method of the communication module fault, the normal communication module replaces the current communication module, the master station and the terminal are requested to carry out communication check, whether the communication is normal or not is judged, and the diagnosis means is manual;
the abnormal phenomenon is that no field signal exists, whether a mobile phone or a handheld terminal has a signal is checked, and the diagnosis means is manual;
the abnormal phenomenon is the signal state of the upper left side of a terminal screen is checked by a diagnosis method of weak field signals, and the diagnosis means is manual;
the abnormal phenomenon is the poor contact diagnosis method of the SIM card, which is to check whether the SIM card is installed well, and the diagnosis method is manual;
the diagnosis method for the SIM card meal problem of the abnormal phenomenon is to check whether the SIM card meal is abnormal, and the diagnosis means is manual;
the abnormal phenomenon is the SIM card damage diagnosis method, which is to check whether the SIM card is damaged or not, and the diagnosis means is manual;
the abnormal phenomenon is the diagnosis method of the antenna loss, which is to check whether the antenna is damaged or not, and the diagnosis method is manual;
the diagnosis method for the abnormal phenomenon of the fiber channel fault is to check the fiber channel, and the diagnosis means is manual;
the abnormal phenomenon is 485 wiring error, the method for diagnosing is to check whether the 485 wire is loosened or reversely connected, and the diagnosing means is manual;
the method for diagnosing 485 line loss loop as abnormal phenomenon is to check RS485 data lines, and the diagnosis means is manual;
the method for diagnosing 485 port faults as abnormal phenomena is to check whether the RS485 ports of the terminal and the electric energy meter are normal or not, and the diagnosis means is manual;
the abnormal phenomenon is the wrong diagnosis method of the wiring of the pulse data line, which is to check whether the pulse data line is normal or not, and the diagnosis means is manual;
the diagnosis method for the abnormal phenomenon being the failure of the pulse port comprises the steps of checking whether the pulse ports of the terminal and the electric energy meter are normal or not, wherein the diagnosis means is manual;
the abnormal phenomenon is that the carrier line is too long, the diagnosis method is to check whether the cable connecting line length between the nearest end meter and the terminal exceeds 100m, and the diagnosis means is manual;
the diagnosis method for the abnormal phenomenon of poor reliability of the carrier channel comprises the steps of detecting the reliability of the low-voltage carrier channel by using an instrument, wherein the diagnosis means is manual;
the abnormal phenomenon is the mismatching of the collector and the concentrator, the diagnosis method is to check whether the communication chip of the collector is matched with the concentrator, and the diagnosis means is manual.
4. The method for diagnosing the collection abnormality by using the collection operation and maintenance knowledge base according to claim 3, wherein the method comprises the following steps: in step 4), items which are diagnosed normally are removed, a processing method is provided for adverse diagnosis results, and exception handling comprises a related repairing method aiming at no data exception of the electric meter under the concentrator:
the abnormal phenomenon is the abnormal diagnosis method of the acquisition terminal file, the terminal asset number is checked, and the corresponding repair method of the unfavorable diagnosis result is the initiation of the modification of the marketing file;
the method for diagnosing the abnormal phenomenon as the power failure comprises the steps of checking whether a power lamp is normal or not, checking whether input voltage is normal or not and checking whether a power input interface is normal or not, wherein a repairing method corresponding to an unfavorable diagnosis result comprises the steps of restoring voltage of a power point, restoring wiring from the power point to a terminal and replacing terminal power insurance;
the diagnosis method for the abnormal phenomenon of terminal crash is to check whether the terminal runs slowly or has no response, and the repair method corresponding to the unfavorable diagnosis result is to restart the terminal;
the abnormal phenomenon is the terminal clock error, the diagnosis method is to check whether the terminal clock is correct, and the repair method corresponding to the unfavorable diagnosis result is the clock setting;
the abnormal phenomenon is the diagnosis method of the parameter error of the terminal, whether the communication parameter in the terminal is consistent with the communication parameter of the terminal in the system is compared, and the repair method corresponding to the unfavorable diagnosis result is the parameter setting;
the abnormal phenomenon is that the communication module is plugged again, whether the display of the indicator light is normal is judged, and the corresponding repairing method of the unfavorable diagnosis result is that the communication module is reinstalled;
the abnormal phenomenon is that the normal communication module replaces the current communication module, the main station and the terminal are requested to carry out communication check, whether the communication is normal or not is judged, and the corresponding repairing method of the unfavorable diagnosis result is that the communication module is replaced;
the diagnosis method for the abnormal phenomenon of no field signal is to check whether a mobile phone or a handheld terminal has a signal, and the repair method corresponding to the unfavorable diagnosis result is to switch to a public network signal and inform an operator to process the signal;
the abnormal phenomenon is that the signal state of the upper left side of a terminal screen is checked by a diagnosis method for weak field signals, and a repair method corresponding to an unfavorable diagnosis result is to adjust the position of an antenna or replace a gain antenna for improvement;
the abnormal phenomenon is that the SIM card is not contacted well, the diagnosis method is to check whether the SIM card is installed well, and the corresponding repairing method of the abnormal phenomenon is to reinstall the SIM card;
the diagnosis method for the SIM card meal problem of the abnormal phenomenon is to check whether the SIM card meal is abnormal, and the corresponding repair method for the unfavorable diagnosis result is to convert a public network signal and inform an operator to process the signal;
the abnormal phenomenon is the SIM card damage diagnosis method is to check whether the SIM card is damaged, and the corresponding repair method of the unfavorable diagnosis result is to replace the SIM card;
the abnormal phenomenon is the antenna damage, the diagnosis method is to check whether the antenna is damaged, and the repair method corresponding to the unfavorable diagnosis result is to replace the antenna;
the diagnosis method for the abnormal phenomenon is to check the optical fiber channel, and the corresponding repair method for the unfavorable diagnosis result is to switch to the public network signal and inform the operator to process the signal;
the 485 connection error diagnosis method for the abnormal phenomenon is to check whether the 485 line is loosened and reversely connected, and the 485 connection is reconnected as a corresponding repair method for the unfavorable diagnosis result;
the abnormal phenomenon is 485 line loss loop, the RS485 data line is checked, and the corresponding repairing method of the unfavorable diagnosis result is to replace the RS485 data line;
the abnormal phenomenon is 485 port fault, the diagnosis method is to check whether the RS485 ports of the terminal and the electric energy meter are normal, and the corresponding repair method of the unfavorable diagnosis result is to replace an RS485 chip or an interface board;
the abnormal phenomenon is the wrong diagnosis method of the wiring of the pulse data line, whether the pulse data line is normal or not is checked, and the corresponding restoration method of the unfavorable diagnosis result is to replace the pulse line;
the diagnosis method for the abnormal phenomenon of the pulse port fault is to check whether the pulse ports of the terminal and the electric energy meter are normal or not, and the corresponding repair method for the unfavorable diagnosis result is to modify the pulse constant of the terminal and replace a pulse interface board;
the diagnosis method for the abnormal phenomenon of overlong carrier line is to check whether the cable connection length between the nearest end meter and the terminal exceeds 100m, and the repair method corresponding to the unfavorable diagnosis result is to adjust the acquisition scheme;
the diagnosis method for the abnormal phenomenon of poor reliability of the carrier channel is to detect the reliability of the low-voltage carrier channel by using an instrument, and the repair method corresponding to the unfavorable diagnosis result is to add a filter device;
the abnormal phenomenon is that the collector is not matched with the concentrator, the diagnosis method is to check whether the communication chip of the collector is matched with the concentrator, and the corresponding repair method of the unfavorable diagnosis result is to replace the concentrator or the collector.
5. The method for diagnosing the collection abnormality by using the collection operation and maintenance knowledge base according to claim 4, wherein the method comprises the following steps: in step 6), the formatted receipt comprises an abnormal phenomenon, an abnormal reason, a diagnosis method, a repair method and a diagnosis and repair mode.
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