CN107545385B - Package processing method, logistics processing server, logistics node server and terminal - Google Patents
Package processing method, logistics processing server, logistics node server and terminal Download PDFInfo
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- CN107545385B CN107545385B CN201610498376.9A CN201610498376A CN107545385B CN 107545385 B CN107545385 B CN 107545385B CN 201610498376 A CN201610498376 A CN 201610498376A CN 107545385 B CN107545385 B CN 107545385B
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Abstract
The application discloses a parcel processing method, a logistics processing server, a logistics node server and a terminal. The parcel processing method comprises the following steps: receiving a delivery failure message sent by a logistics node, wherein the delivery failure message comprises order identification information; determining processing mode information when the package can not be delivered according to the order identification information; and sending the determined processing mode information to the logistics node. According to the method and the system, intelligent management of the logistics service can be realized, the logistics processing cost is saved, and the logistics service experience is improved; and the processing mode when the parcel can not be delivered can be preselected by the logistics requester, so that the overall logistics service experience is further improved.
Description
Technical Field
The present application relates to the field of network technologies, and in particular, to a package processing method, a logistics processing server, a logistics node server, and a terminal.
Background
In a logistics system, there may be situations where a package cannot be delivered to a recipient, such as: failure to report, failure to security check, failure to clear customs, inability to contact the recipient, rejection by the recipient, etc. At present, the processing of the package which can not be delivered can only be carried out by the contact of the logistics provider line where the package is located and the sender to negotiate the processing scheme of the package, which causes high logistics processing cost, poor logistics service and poor user experience.
Disclosure of Invention
In order to solve the technical problem, the application provides a parcel processing method, a logistics processing server, a logistics node server and a terminal, which can realize intelligent management of logistics service, save logistics processing cost and improve logistics service experience.
The application provides a parcel handling method, comprising:
receiving a delivery failure message sent by a logistics node, wherein the delivery failure message comprises order identification information;
determining processing mode information when the package can not be delivered according to the order identification information;
and sending the determined processing mode information to the logistics node.
The method further comprises the following steps:
and receiving a logistics data request message sent by a logistics requester, wherein the logistics data request message comprises the order identification information and a processing instruction when the package cannot be delivered.
The method further comprises the following steps: providing a corresponding relation table of order identification information and the processing instruction;
the processing mode information when determining that the parcel can not be delivered specifically comprises:
determining a processing instruction corresponding to the order identification information according to the corresponding relation table;
and determining the processing mode information of the order identification information according to the processing instruction corresponding to the determined order identification information.
When the processing instruction is a return instruction, the determining, according to the processing instruction corresponding to the determined order identification information, processing mode information of the order identification information includes:
calculating a reverse routing line according to the processing instruction, the logistics node where the parcel is currently located and the information of the logistics requester sending the logistics request message, wherein the reverse routing line is the original route of the parcel from the logistics node where the parcel is currently located and returns to the logistics requester;
and generating a reverse distribution list comprising the reverse routing line.
When the processing instruction is return, the received logistics data request message also comprises information of a receiving party specified by the logistics requesting party when the package is returned;
the determining, according to the processing instruction corresponding to the determined order identification information, processing mode information of the order identification information includes:
selecting one or more cooperative logistics node information;
according to the processing instruction, the selected one or more logistics node information and the appointed receiver information, calculating a reverse routing line, wherein the reverse routing line is used for returning the package from the selected one or more logistics nodes to the appointed receiver of the logistics requester;
and generating a reverse distribution list comprising the reverse routing line.
Wherein the sending the determined processing mode information to the logistics node comprises:
and sending the generated reverse delivery list to the logistics node where the package is located currently so that the logistics node can process the package according to the reverse delivery list.
When the processing instruction is a destruction instruction, the determining, according to the processing instruction corresponding to the determined order identification information, processing mode information of the order identification information includes:
and when the processing instruction is destruction, generating the processing mode information according to the processing instruction and the logistics node where the parcel is currently located, wherein the processing mode information comprises order identification information corresponding to the parcel to be destroyed, the corresponding processing mode is destruction of the parcel, and indication information indicating that the parcel is destroyed is fed back by the logistics node where the parcel is currently located.
Wherein the method further comprises: and when the order identified by the order identification information is finished, deleting the corresponding relation corresponding to the order identification information.
Wherein the method further comprises: and determining settlement mode information of the parcel and the logistics node and/or the logistics requester when the parcel can not be delivered according to the order identification information and the processing instruction when the parcel can not be delivered.
The present application further provides a logistics processing server, including:
the receiving module is used for receiving a delivery failure message sent by a logistics node, wherein the delivery failure message comprises order identification information;
the determining module is used for determining the processing mode information when the package can not be delivered according to the order identification information;
and the sending module is used for sending the processing mode information determined by the determining module to the logistics node.
The receiving module is further configured to receive a logistics data request message sent by a logistics requester, where the logistics data request message includes the order identification information and a processing instruction when the package is not reachable.
Wherein, the logistics processing server further comprises: the maintenance module is used for providing a corresponding relation table of the order identification information and the processing instruction;
wherein the determining module comprises:
a first determining unit, configured to determine, according to the correspondence table, a processing instruction corresponding to the order identification information;
and the second determining unit is used for determining the processing mode information of the order identification information according to the processing instruction corresponding to the determined order identification information.
Wherein the determining module may further include a reverse route calculation unit, wherein:
the second determining unit is configured to send a calculation instruction to the reverse routing calculation unit when the processing instruction is a return, where the calculation instruction carries information of the processing instruction, a logistics node where the package is currently located, and the logistics requester sending the logistics request packet;
the reverse routing calculation unit is configured to calculate a reverse routing line according to the received calculation instruction, and return the calculated reverse routing line to the second determination unit, where the reverse routing line is an original route of the parcel from the logistics node where the parcel is currently located, and returns the original route to the logistics requester;
the second determining unit is further configured to generate a reverse distribution list including the reverse routing line according to the received reverse routing line.
Wherein, the received logistics data request message further comprises: the information of a receiving party when the packages designated by the logistics requester return;
then, the determining module may further include a selecting unit and a reverse route calculating unit, wherein:
the second determining unit is used for sending a selection instruction to the selecting unit when the processing instruction is a return instruction;
the selection unit is used for selecting one or more cooperative logistics node information according to the received selection instruction;
the second determining unit is further configured to send a calculation instruction to the reverse routing calculation unit, where the calculation instruction carries the processing instruction, the selected information of the one or more logistics nodes, and the designated information of the receiving party;
the reverse routing calculation unit is configured to calculate a reverse routing line according to the received calculation instruction, and return the calculated reverse routing line to the second determination unit, where the reverse routing line returns the package from the selected one or more logistics nodes to the receiver specified by the logistics requester;
the second determining unit is further configured to generate a reverse distribution list including the reverse routing line according to the received reverse routing line.
The sending module is further configured to send the generated reverse delivery order to the logistics node where the package is currently located, so that the logistics node processes the package according to the reverse delivery order.
Wherein the second determining unit is further configured to determine the processing mode information as follows:
and when the processing instruction is destruction, generating the processing mode information according to the processing instruction and the logistics node where the parcel is currently located, wherein the processing mode information comprises order identification information corresponding to the parcel to be destroyed, the corresponding processing mode is destruction of the parcel, and indication information indicating that the parcel is destroyed is fed back by the logistics node where the parcel is currently located.
The maintenance module is further configured to delete the corresponding relationship corresponding to the order identification information when the order identified by the order identification information is completed.
The second determining module is further configured to determine, according to the order identification information and the processing instruction when the package is undeliverable, settlement manner information between the package and the logistics node and/or the logistics requester when the package is undeliverable.
The application also provides a parcel processing method, comprising the following steps:
detecting whether the package processing process is abnormal or not;
when the parcel is determined not to be delivered, sending a delivery failure message to a logistics processing server, wherein the delivery failure message comprises order identification information;
receiving processing mode information determined by the logistics processing server;
and processing the package according to the processing mode information.
The method further comprises the following steps:
and after the package is processed according to the processing mode information, sending processing result information to the logistics processing server.
Wherein, the processing mode information includes a reverse distribution list carrying a reverse routing line, and the processing result information includes: logistics order identification information and routing state information of reverse routing; or
The processing mode information includes destroying the package, and the processing result information includes: evidence information that the package has been destroyed.
The present application further provides a logistics node server, including:
the detection module is used for detecting whether the package processing process is abnormal or not;
the sending module is used for sending a delivery failure message to the logistics processing server when the parcel is determined not to be delivered, wherein the delivery failure message comprises order identification information;
the receiving module is used for receiving the processing mode information determined by the logistics processing server;
and the processing module is used for processing the package according to the processing mode information.
The sending module is further configured to send processing result information to the logistics processing server after the processing module processes the package according to the processing mode information.
Wherein, the processing mode information includes a reverse distribution list carrying a reverse routing line, and the processing result information includes: logistics order identification information and routing state information of reverse routing; or
The processing mode information includes destroying the package, and the processing result information includes: evidence information that the package has been destroyed.
The logistics node server comprises at least one of a transfer bin, a receiving bin, a trunk line system and a distribution system.
The present application further provides a terminal, including:
the receiving module is used for receiving a first logistics data request message sent by a logistics requester, wherein the logistics data request message comprises order identification information;
the instruction providing module is used for providing a selectable option of processing instructions when packages cannot be delivered to the logistics requester after receiving the first logistics data request message;
the generation module is used for generating a second flow data request message which comprises the processing instruction when the parcel can not be delivered and the order identification information after receiving the processing instruction selected by the logistics requester;
and the sending module is used for sending the second stream data request message to a stream processing server for executing the parcel processing method.
According to the parcel processing method, the logistics processing server, the logistics node server and the terminal, the logistics processing server determines the processing mode when the parcel can not be delivered according to the received delivery failure message, and sends the processing mode to the logistics node server to perform corresponding processing on the parcel, so that the logistics processing server and the logistics node can automatically process the parcel which can not be delivered, logistics service intelligent management is achieved, logistics processing cost is saved, and logistics service experience is improved.
The parcel processing method, the logistics processing server, the logistics node server and the terminal can also pre-select the processing mode when the parcel can not be delivered through the logistics requesting party, and the logistics node and the logistics requesting party are not required to conduct communication negotiation of the processing mode when the parcel can not be delivered, so that the overall logistics service experience is further improved.
Additional features and advantages of the application will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by the practice of the application. The objectives and other advantages of the application may be realized and attained by the structure particularly pointed out in the written description and claims hereof as well as the appended drawings.
Drawings
The accompanying drawings are included to provide a further understanding of the claimed subject matter and are incorporated in and constitute a part of this specification, illustrate embodiments of the subject matter and together with the description serve to explain the principles of the subject matter and not to limit the subject matter.
FIG. 1 is a flow chart of a first embodiment of a parcel handling method according to the present application;
FIG. 2 is a flow chart of a second embodiment of the parcel handling method of the present application;
fig. 3 is a block diagram of a logistics processing server of the present application;
FIG. 4 is a flow chart of a third embodiment of a parcel handling method of the present application;
fig. 5 is a structural diagram of a logistics node server of the present application;
fig. 6 is a structural view of a terminal of the present application;
fig. 7 is a signaling flowchart of an application example of the parcel handling method of the present application.
Detailed Description
To make the objects, technical solutions and advantages of the present application more apparent, embodiments of the present application will be described in detail below with reference to the accompanying drawings. It should be noted that the embodiments and features of the embodiments in the present application may be arbitrarily combined with each other without conflict.
The steps illustrated in the flow charts of the figures may be performed in a computer system such as a set of computer-executable instructions. Also, while a logical order is shown in the flow diagrams, in some cases, the steps shown or described may be performed in an order different than here.
The main ideas of the application include: the logistics processing server determines a processing mode when the package cannot be delivered according to the received delivery failure message and sends the processing mode to the logistics node server for corresponding processing of the package, communication negotiation of the processing mode when the package cannot be delivered is not needed between the logistics node and a logistics requester, intelligent management of logistics service can be achieved, logistics processing cost is saved, and logistics service experience is improved; and the processing mode when the parcel can not be delivered can be preselected by the logistics requester, so that the overall logistics service experience is further improved.
Fig. 1 is a flowchart of a first embodiment of a parcel processing method according to the present application. As shown in fig. 1, the method comprises the following steps:
102, determining processing mode information when the package can not be delivered according to the order identification information;
and 103, sending the determined processing mode information to the logistics node.
In this embodiment, in the delivery process of a package, an abnormality may occur at any logistics node of a logistics link, that is, the package cannot be delivered to the next logistics node, and at this time, the logistics node where the package is located sends a delivery failure message to a logistics processing server (for example, a bird and rape system), where the delivery failure message includes order identification information of the package; after receiving the delivery failure message, the logistics processing server determines processing mode information when the package is not available according to the order identification information in the delivery failure message, and sends the determined processing mode information to the logistics node where the package is located, so that the logistics node can correspondingly process the unavailable package according to the content of the processing mode information.
According to the parcel processing method, the logistics processing server and the logistics nodes can automatically process the parcel which cannot be delivered, intelligent management of logistics services is achieved, logistics processing cost is saved, and logistics service experience is improved.
Fig. 2 is a flowchart of a second embodiment of the parcel processing method according to the present application. As shown in fig. 2, the method comprises the following steps:
and step 206, sending the determined processing mode information to the logistics node where the package is located.
In this embodiment, a logistics data request message is first received from a logistics requester (i.e., a seller), where the logistics data request message includes order identification information corresponding to a package to be delivered and a processing instruction specified by the logistics requester when the package is not deliverable, where the processing instruction may include destroying the package or returning the package, and then a correspondence table between the order identification information and the processing instruction is provided; in the delivery process of the package, when the package is abnormal at any logistics node and cannot be delivered to the next logistics node, the logistics node where the package is located sends a delivery failure message to a logistics processing server; after receiving the delivery failure message, the logistics processing server searches a corresponding relation table according to the order identification information in the delivery failure message, determines a corresponding processing instruction, such as destruction or return, then determines processing mode information when the parcel is not available according to the corresponding processing instruction, and sends the determined processing mode information to a logistics node where the parcel is located, so that the logistics node can correspondingly process the unavailable parcel according to the content of the processing mode information.
The parcel processing method can realize logistics service intelligent management, save logistics processing cost and improve logistics service experience, and can also pre-select a processing mode when parcels cannot be delivered through a logistics requester, so that a logistics node and the logistics requester are not required to perform communication negotiation of the processing mode when parcels cannot be delivered, and overall logistics service experience is further improved.
In an embodiment of the present application, step 205 may further include the following implementation manners:
(1) when the processing instruction is 'return', a reverse routing line is calculated according to the processing instruction, the logistics node where the parcel is currently located and the information of the logistics requester sending the logistics request message, the reverse routing line is used for returning the parcel to the logistics requester from the original route of the logistics node where the parcel is currently located, and a reverse distribution list comprising the reverse routing line is generated;
(2) when the processing instruction is 'return', the received logistics data request message also comprises information of a receiving party specified by the logistics requesting party when the package is returned; then, determining the processing mode information includes: selecting one or more cooperative logistics node information, calculating a reverse routing line according to the processing instruction, the selected one or more logistics node information and the designated receiver information, wherein the reverse routing line is used for returning the package from the selected one or more logistics nodes to the receiver designated by the logistics requester, and generating a reverse distribution list comprising the reverse routing line;
(3) when the processing instruction is 'destroy', in brief, the logistics processing server only needs to inform the logistics node where the parcel is currently located to destroy the parcel; however, in order to optimize intelligent management, the logistics processing server may further instruct the logistics node where the parcel is currently located to feed back the logistics details of the destroyed parcel, where the logistics node may also instruct to carry some evidence information, such as shooting a piece of video file and feeding back the video file to the logistics processing server.
Optionally, in the processing mode of package non-delivery, the present application may include returning and destroying, however, the present application is not limited to these two processing modes, and if there are other processing modes of package non-delivery in the field, those skilled in the art may implement the corresponding processing by only performing some simple modifications or substitutions on the method provided in the present application.
Optionally, in the package processing method of the present application, the method may further include: and when the order identified by the order identification information is finished, deleting the corresponding relation corresponding to the order identification information in the corresponding relation table.
Optionally, in the package processing method of the present application, the method may further include: and determining the information of the settlement mode between the package and the logistics node and/or the logistics requester when the package can not be delivered according to the order identification information and the processing instruction when the package can not be delivered, and then performing logistics settlement between the package and the logistics node and/or the logistics requester when the package can not be delivered according to the information of the settlement mode at any time in the package delivery process.
For example, if the process is destruction, the destruction fee can be charged to the logistics requester, and the logistics node executing the destruction can be settled; if the process is return, the return logistics charge can be collected from the logistics requester and settled to each logistics node executing the return.
The present application also provides a logistics processing server, as shown in fig. 3, including: a receiving module 301, configured to receive a delivery failure message sent by a logistics node, where the delivery failure message includes order identification information; a determining module 302, configured to determine, according to the order identification information, processing mode information when the package cannot be delivered; a sending module 303, configured to send the processing mode information determined by the determining module 302 to the logistics node.
Optionally, the receiving module 301 is further configured to receive a logistics data request message sent by a logistics requester, where the logistics data request message includes the order identification information and a processing instruction when the package is not reachable.
Optionally, the logistics processing server may further include a maintenance module 304, and the maintenance module 304 is configured to provide a correspondence table between the order identification information and the processing instruction.
Optionally, the determining module 302 included in the logistics processing server includes:
a first determining unit 3021, configured to determine, according to the correspondence table, a processing instruction corresponding to the order identification information;
a second determining unit 3022, configured to determine, according to the processing instruction corresponding to the determined order identification information, processing mode information of the order identification information.
Optionally, the determining module 302 included in the logistics processing server may further include a reverse routing calculating unit 3024, where:
the second determining unit 3022 is configured to send a calculation instruction to the reverse routing calculating unit 3024 when the processing instruction is a return, where the calculation instruction carries the processing instruction, the logistics node where the parcel is currently located, and information of the logistics requester sending the logistics request packet;
the reverse routing calculation unit 3024 is configured to calculate a reverse routing line according to the received calculation instruction, and return the calculated reverse routing line to the second determination unit 3022, where the reverse routing line is a route of the parcel from a current logistics node to the logistics requester;
the second determining unit 3022 is further configured to generate a reverse delivery order including the reverse routing line according to the received reverse routing line.
Optionally, the determining module 302 included in the logistics processing server may further include a selecting unit 3025; in addition, the received physical distribution data request message may further include: the information of a receiving party when the packages designated by the logistics requester return; then the process of the first step is carried out,
the second determining unit 3022 is configured to send a selection instruction to the selecting unit 3025 when the processing instruction is a retract instruction;
the selecting unit 3025 is configured to select one or more cooperative logistics node information according to the received selection instruction;
the second determining unit 3022 is further configured to send a calculation instruction to the reverse routing calculation unit 3024, where the calculation instruction carries the processing instruction, the selected information of the one or more logistics nodes, and the designated information of the receiving party;
the reverse routing calculation unit 3024 is configured to calculate a reverse routing route according to the received calculation instruction, and return the calculated reverse routing route to the second determination unit 3022, where the reverse routing route is a route through which the package returns from the selected one or more logistics nodes to the receiver specified by the logistics requester;
the second determining unit 3022 is further configured to generate a reverse delivery order including the reverse routing line according to the received reverse routing line.
The sending module 303 is further configured to send the generated reverse distribution list to the logistics node where the package is currently located, so that the logistics node processes the package according to the reverse distribution list.
Optionally, the second determining unit 3022 is further configured to determine the processing manner information as follows:
and when the processing instruction is destruction, generating the processing mode information according to the processing instruction and the logistics node where the parcel is currently located, wherein the processing mode information comprises order identification information corresponding to the parcel to be destroyed, the corresponding processing mode is destruction of the parcel, and indication information indicating that the parcel is destroyed is fed back by the logistics node where the parcel is currently located.
Optionally, the maintaining module 304 is further configured to delete the corresponding relationship corresponding to the order identification information when the order identified by the order identification information is completed.
Optionally, the determining module 302 is further configured to determine, according to the order identification information and the processing instruction when the package is not reachable, settlement manner information between the package and the logistics node and/or the logistics requester when the package is not reachable.
The logistics processing server can automatically process the package which cannot be delivered, intelligent management of logistics service is achieved, logistics processing cost is saved, and logistics service experience is improved; and the processing mode when the parcel can not be delivered can be preselected by the logistics requester, and the communication negotiation of the processing mode when the parcel can not be delivered by the logistics node and the logistics requester is not needed, so that the overall logistics service experience is further improved.
Fig. 4 is a flowchart of a third embodiment of the parcel processing method according to the present application. As shown in fig. 4, the method comprises the following steps:
and step 404, processing the package according to the processing mode information.
The method can also comprise the following steps: and 405, after the package is processed according to the processing mode information, sending processing result information to the logistics processing server.
Wherein, the processing mode information includes a reverse distribution list carrying a reverse routing line, and the processing result information includes: logistics order identification information and routing state information of reverse routing; or
The processing mode information includes destroying the package, and the processing result information includes: evidence information that the package has been destroyed.
In this embodiment, a logistics node on a logistics link detects whether a package processing process is abnormal after receiving a package, and when determining that the package cannot be delivered, sends a delivery failure message to a logistics processing server, wherein the delivery failure message includes order identification information; the logistics processing server determines a processing mode of the package which cannot be delivered based on the delivery failure message, and then sends the processing mode information to a logistics node where the package is currently located; and the logistics node receiving the processing mode information processes the package according to the processing mode information, and after the processing, processing result information can be actively returned to the logistics processing server.
According to the parcel processing method, the logistics nodes can automatically process the parcel which cannot be delivered, intelligent management of logistics service is achieved, logistics processing cost is saved, and logistics service experience is improved.
The present application further provides a logistics node server, as shown in fig. 5, including: the detecting module 501 is used for detecting whether the package processing process is abnormal; a sending module 502, configured to send a delivery failure message to a logistics processing server when it is determined that the package is not reachable, where the delivery failure message includes order identification information; a receiving module 503, configured to receive the processing mode information determined by the logistics processing server; a processing module 504, configured to process the package according to the processing mode information.
The sending module 502 may be further configured to send processing result information to the logistics processing server after the processing module 504 processes the package according to the processing manner information.
Wherein, the processing mode information includes a reverse distribution list carrying a reverse routing line, and the processing result information includes: logistics order identification information and routing state information of reverse routing; or
The processing mode information includes destroying the package, and the processing result information includes: evidence information that the package has been destroyed.
The logistics node can automatically process the parcel which cannot be delivered, intelligent management of logistics service is achieved, logistics processing cost is saved, and logistics service experience is improved.
The logistics node may be any node in a package logistics link, and may include any node on a transfer bin, a delivery bin, a distribution system, and a trunk system, for example.
The present application also provides a terminal, as shown in fig. 6, including:
a receiving module 601, configured to receive a first logistics data request message sent by a logistics requester, where the logistics data request message includes order identification information;
an instruction providing module 602, configured to provide a selectable option of a processing instruction when a parcel is not reachable to the logistics requester after receiving the first logistics data request packet;
a generating module 603, configured to generate a second flow data request packet including the processing instruction when the parcel is not available and the order identification information after receiving the processing instruction selected by the logistics requester;
a sending module 604, configured to send the second streaming data request message to a logistics processing server for executing the above-mentioned package processing method.
The following describes the parcel handling method of the present application in detail by way of an application example, as shown in fig. 7, including:
after receiving the order from the receiver (buyer), the logistics requester (seller) generates an order, which includes order identification information, and selects a processing instruction if the package is not reachable: destroying or returning, and sending a logistics data request message to a logistics processing server, wherein the logistics data request message comprises order identification information and a processing instruction when the package cannot be delivered;
the logistics processing server receives the logistics data request message and can establish a corresponding relation table of order identification information and a processing instruction; when a delivery failure message which is sent by a logistics node 1 with abnormal processing in the package delivery process and comprises order identification information is received, searching a corresponding relation table, determining a corresponding processing instruction, determining processing mode information according to the processing instruction, and updating the determined processing mode information to the corresponding order identification information of the corresponding relation table;
specifically, the information on the determination processing manner may be as described in (1) to (3) above, and is not described herein again;
if the processing instruction is destruction, the logistics processing server may send an instruction for destruction to the logistics node 1, and then the logistics node 1 directly destroys the package and feeds back the details of logistics in which the package has been destroyed to the logistics processing server, where the details may also include a certification document (e.g., a video file) that certifies that the package has been destroyed; then, the logistics processing server can settle the fee with the logistics requester and the logistics node 1;
if the processing instruction is return, the logistics processing server can send a reverse distribution list comprising a reverse routing line to the logistics node 1, and the logistics node 1 returns the original package route to the logistics requester according to the reverse distribution list, or returns the original package route to a receiver appointed by the logistics requester through the logistics node 2 selected by the logistics processing server; then, the logistics processing server can settle the fee with the logistics requester and the logistics node 1 and the logistics node 2.
Of course, it is not necessary for any product to achieve all of the above-described advantages at the same time for the practice of the present application.
In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, computer readable media does not include non-transitory computer readable media (transient media), such as modulated data signals and carrier waves.
Although the embodiments disclosed in the present application are described above, the descriptions are only for the convenience of understanding the present application, and are not intended to limit the present application. It will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the disclosure as defined by the appended claims.
Claims (22)
1. A method of parcel handling, comprising:
receiving a logistics data request message sent by a logistics requester, wherein the logistics data request message comprises order identification information and a processing instruction when the package cannot be delivered;
establishing a corresponding relation table of order identification information and the processing instruction;
receiving a delivery failure message sent by a logistics node, wherein the delivery failure message comprises order identification information;
determining processing mode information when the package can not be delivered according to the order identification information, wherein the processing mode information comprises the following steps:
determining a processing instruction corresponding to the order identification information according to the corresponding relation table;
determining processing mode information of the order identification information according to the determined processing instruction corresponding to the order identification information;
and sending the determined processing mode information to the logistics node.
2. The method according to claim 1, wherein when the processing instruction is a return, the determining, according to the processing instruction corresponding to the determined order identification information, processing mode information of the order identification information includes:
calculating a reverse routing line according to the processing instruction, the logistics node where the parcel is currently located and the information of the logistics requester sending the logistics request message, wherein the reverse routing line is the original route of the parcel from the logistics node where the parcel is currently located and returns to the logistics requester;
and generating a reverse distribution list comprising the reverse routing line.
3. The method according to claim 1, wherein when the processing instruction is return, the received logistics data request message further includes information of a recipient at the time of return of the package specified by the logistics requester;
the determining, according to the processing instruction corresponding to the determined order identification information, processing mode information of the order identification information includes:
selecting one or more cooperative logistics node information;
according to the processing instruction, the selected one or more logistics node information and the appointed receiver information, calculating a reverse routing line, wherein the reverse routing line is used for returning the package from the selected one or more logistics nodes to the appointed receiver of the logistics requester;
and generating a reverse distribution list comprising the reverse routing line.
4. The method according to claim 2 or 3, wherein the sending the determined processing mode information to the logistics node comprises:
and sending the generated reverse delivery list to the logistics node where the package is located currently so that the logistics node can process the package according to the reverse delivery list.
5. The method according to claim 1, wherein when the processing instruction is destruction, the determining, according to the processing instruction corresponding to the determined order identification information, processing mode information of the order identification information includes:
and when the processing instruction is destruction, generating the processing mode information according to the processing instruction and the logistics node where the parcel is currently located, wherein the processing mode information comprises order identification information corresponding to the parcel to be destroyed, the corresponding processing mode is destruction of the parcel, and indication information indicating that the parcel is destroyed is fed back by the logistics node where the parcel is currently located.
6. The method of claim 1, further comprising: and when the order identified by the order identification information is finished, deleting the corresponding relation corresponding to the order identification information.
7. The method of any one of claims 1-3, 5, and 6, further comprising:
and determining settlement mode information of the parcel and the logistics node and/or the logistics requester when the parcel can not be delivered according to the order identification information and the processing instruction when the parcel can not be delivered.
8. A logistics processing server, comprising:
the receiving module is used for receiving a logistics data request message sent by a logistics requester, wherein the logistics data request message comprises order identification information and a processing instruction when a package cannot be delivered; the system is also used for receiving a delivery failure message sent by the logistics node, wherein the delivery failure message comprises order identification information;
the maintenance module is used for establishing a corresponding relation table of the order identification information and the processing instruction;
the determining module is used for determining the processing mode information when the package can not be delivered according to the order identification information;
the determining module comprises:
a first determining unit, configured to determine, according to the correspondence table, a processing instruction corresponding to the order identification information;
the second determining unit is used for determining the processing mode information of the order identification information according to the processing instruction corresponding to the determined order identification information;
and the sending module is used for sending the processing mode information determined by the determining module to the logistics node.
9. The logistics processing server of claim 8, wherein the determination module further comprises a reverse routing computation unit, wherein:
the second determining unit is configured to send a calculation instruction to the reverse routing calculation unit when the processing instruction is a return, where the calculation instruction carries information of the processing instruction, a logistics node where the package is currently located, and the logistics requester sending the logistics request packet;
the reverse routing calculation unit is configured to calculate a reverse routing line according to the received calculation instruction, and return the calculated reverse routing line to the second determination unit, where the reverse routing line is an original route of the parcel from the logistics node where the parcel is currently located, and returns the original route to the logistics requester;
the second determining unit is further configured to generate a reverse distribution list including the reverse routing line according to the received reverse routing line.
10. The logistics processing server of claim 8, wherein the received logistics data request message further comprises: the information of a receiving party when the packages designated by the logistics requester return;
then, the determining module further comprises a selecting unit and a reverse route calculating unit, wherein:
the second determining unit is used for sending a selection instruction to the selecting unit when the processing instruction is a return instruction;
the selection unit is used for selecting one or more cooperative logistics node information according to the received selection instruction;
the second determining unit is further configured to send a calculation instruction to the reverse routing calculation unit, where the calculation instruction carries the processing instruction, the selected information of the one or more logistics nodes, and the designated information of the receiving party;
the reverse routing calculation unit is configured to calculate a reverse routing line according to the received calculation instruction, and return the calculated reverse routing line to the second determination unit, where the reverse routing line returns the package from the selected one or more logistics nodes to the receiver specified by the logistics requester;
the second determining unit is further configured to generate a reverse distribution list including the reverse routing line according to the received reverse routing line.
11. The server according to claim 9 or 10, wherein the sending module is further configured to send the generated reverse distribution list to a logistics node where the package is currently located, so that the logistics node processes the package according to the reverse distribution list.
12. The logistics processing server of claim 8, wherein the second determining unit is further configured to determine the processing mode information as follows:
and when the processing instruction is destruction, generating the processing mode information according to the processing instruction and the logistics node where the parcel is currently located, wherein the processing mode information comprises order identification information corresponding to the parcel to be destroyed, the corresponding processing mode is destruction of the parcel, and indication information indicating that the parcel is destroyed is fed back by the logistics node where the parcel is currently located.
13. The logistics processing server of claim 8, wherein the maintenance module is further configured to delete the corresponding relationship corresponding to the order identification information when the order identified by the order identification information is completed.
14. The logistics processing server of any one of claims 8-10, 12 and 13, wherein the determining module is further configured to determine settlement manner information with the logistics node and/or the logistics requester when the package is not reachable according to the order identification information and the processing instruction when the package is not reachable.
15. A method of parcel handling, comprising:
detecting whether the package processing process is abnormal or not;
when the parcel is determined not to be delivered, sending a delivery failure message to a logistics processing server, wherein the delivery failure message comprises order identification information;
receiving processing mode information determined by the logistics processing server; wherein, the processing mode information is determined according to the delivery failure message, and comprises: the logistics processing server determines a processing instruction corresponding to the order identification information according to the corresponding relation table of the order identification information and the processing instruction, and determines the processing mode information according to the determined processing instruction corresponding to the order identification information;
and processing the package according to the processing mode information.
16. The method of claim 15, further comprising:
and after the package is processed according to the processing mode information, sending processing result information to the logistics processing server.
17. The method of claim 16,
the processing mode information includes a reverse distribution list carrying a reverse routing line, and the processing result information includes: logistics order identification information and routing state information of reverse routing; or
The processing mode information includes destroying the package, and the processing result information includes: evidence information that the package has been destroyed.
18. A logistics node server, comprising:
the detection module is used for detecting whether the package processing process is abnormal or not;
a sending module, configured to send a delivery failure message to a logistics processing server when it is determined that the package is not reachable, where the delivery failure message includes order identification information, and includes: the logistics processing server determines a processing instruction corresponding to the order identification information according to the corresponding relation table of the order identification information and the processing instruction, and determines the processing mode information according to the determined processing instruction corresponding to the order identification information;
the receiving module is used for receiving the processing mode information determined by the logistics processing server;
and the processing module is used for processing the package according to the processing mode information.
19. The logistics node server of claim 18, wherein the sending module is further configured to send processing result information to the logistics processing server after the processing module processes the package according to the processing manner information.
20. The logistics node server of claim 19,
the processing mode information includes a reverse distribution list carrying a reverse routing line, and the processing result information includes: logistics order identification information and routing state information of reverse routing; or
The processing mode information includes destroying the package, and the processing result information includes: evidence information that the package has been destroyed.
21. The logistics node server of any one of claims 18, 19 or 20, wherein the logistics node server comprises at least one of a transfer bin, a receiving bin, a trunk system, a distribution system.
22. A terminal, comprising:
the receiving module is used for receiving a first logistics data request message sent by a logistics requester, wherein the logistics data request message comprises order identification information;
the instruction providing module is used for providing a selectable option of processing instructions when packages cannot be delivered to the logistics requester after receiving the first logistics data request message;
the generation module is used for generating a second flow data request message which comprises the processing instruction when the parcel can not be delivered and the order identification information after receiving the processing instruction selected by the logistics requester;
a sending module, configured to send the second flow data request message to a logistics processing server for executing the package processing method according to any one of claims 1 to 7.
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| US10664793B1 (en) * | 2019-03-18 | 2020-05-26 | Coupang Corp. | Systems and methods for automatic package tracking and prioritized reordering |
| CN112215529B (en) * | 2019-07-09 | 2023-11-07 | 北京京东振世信息技术有限公司 | Method, system, device and computer readable medium for acquiring data |
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| CN1564993A (en) * | 2001-10-05 | 2005-01-12 | 美国联合包装服务有限公司 | Inbound and outbound shipment notification methods and systems |
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| CN103679316A (en) * | 2012-09-21 | 2014-03-26 | 中国移动通信集团公司 | Real-time dispatching and delivery method and device |
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| US7543735B2 (en) * | 2002-01-17 | 2009-06-09 | At&T Intellectual Property I, Lp | System and method for processing package delivery |
| CN104901927B (en) * | 2014-03-06 | 2019-03-19 | 菜鸟智能物流控股有限公司 | service processing method and device |
| CN105096068A (en) * | 2014-04-30 | 2015-11-25 | 青岛日日顺物流有限公司 | Logistics order distribution method and system |
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| CN1564993A (en) * | 2001-10-05 | 2005-01-12 | 美国联合包装服务有限公司 | Inbound and outbound shipment notification methods and systems |
| CN1735900A (en) * | 2002-11-01 | 2006-02-15 | 美国联合包裹服务公司 | Alternate delivery location methods and systems |
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