CN107506411A - A kind of safe and reliable knowledge services method and system - Google Patents
A kind of safe and reliable knowledge services method and system Download PDFInfo
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- CN107506411A CN107506411A CN201710679220.5A CN201710679220A CN107506411A CN 107506411 A CN107506411 A CN 107506411A CN 201710679220 A CN201710679220 A CN 201710679220A CN 107506411 A CN107506411 A CN 107506411A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention discloses a kind of safe and reliable knowledge services method and system; aim to solve the problem that masses obtain safe and reliable knowledge services problem in real time; credibility i.e. based on popular group intelligence and big data lifting knowledge services, the personal secrets of knowledge services process are ensured using anonymity policy and secret protection technology.The present invention forms an anonymous interim group by randomly choosing multiple online service suppliers with relevant knowledge experience and professional knowledge empirical data bank interface, and interim group is directed to the service request of user by collective bargaining and the artificial intelligence analysis based on big data provides the user real-time safe and reliable service response.The present invention has highly important application value in the systems such as wisdom knowledge services, wisdom decision-making, wisdom interacting Question-Answer.
Description
Technical field
It the present invention relates to the use of information technology and social networks technology carry out the technical field of knowledge services, more particularly to one
The safe and reliable knowledge services method and system of kind.
Background technology
Current search engine is very powerful, still, passes through search engine direct search to the information sum required for user
According to difficulty it is increasing.In fact, the problem of same or like is searched for by many people, but everyone will face equally
Search result full of various junk information, cause global waste of human resource and network resources waste.Due to lacking knowledge warp
The effective protection tested and incentive measure, many highly useful knowledge experiences do not occur on the internet.Such as Baidu's warp
Test towards " how doing " problem for solving user, but real-time, specific aim and interactive deficiency;Know the user of net by asking
Answer exchange way and establish connection, but be unable to the enquirement of real-time response user and provide the answer of high confidence level.Have due to lacking
The secret protection of effect and believable knowledge experience service mode, current Baidu asks, know, wechat group etc. be all difficult real-time sound
Answer public demand and accurately knowledge services are provided.
In fact, everyone is used to solve on what is formed in the courses of growth such as daily life, study, work, travelling, foundation
The knowledge experience of certainly various problems, all there is higher credibility and can grasp by screening, processing and checking to a certain extent
The property made, it is most valuable knowledge experience wealth.These knowledge experiences optimize by arranging with big data, and pass through secure and trusted
Knowledge Service Platform shared, user time will saved, avoiding unnecessary energy and resource from wasting, evade not in time
Necessary risk etc. plays a significant role.
The content of the invention
In order to solve the problems, such as that masses obtain safe and reliable knowledge services in real time, present invention offer one kind is safe and reliable to be known
Know method of servicing and system, it is characterised in that comprise the following steps:
Step 1: service initiator initiates service request with word, voice or graphic form, and promise to undertake with a number of
Member's integration, virtual coin or digital red packet are as the remuneration for obtaining the service;
Step 2: system provides the clothes according to the random selection of the service type and its keyword of the service request is multiple
The online service supplier of business forms an anonymous interim group, in limiting time, member's pin in the interim group
Collective bargaining is carried out to the service request and response and its related commentary and statistics are provided, or is recommended wherein most of
The response of member's accreditation, by the response of most of customer acceptances or with determining causal response;
Step 3: in limiting time, if service initiator does not receive the response, then service initiator submits clothes
The further explanation of business request, the interim group carry out collective bargaining and form new response again;If by several times
Service initiator can not still obtain the service of satisfaction after interaction, and service initiator selects to change temporary group member, until service
Promoter obtains the service of satisfaction, and either service initiator selected to stop the service or untill the system specialization time limit;
Step 4: service initiator meets commitment, and evaluated ISP or given certain integrate, virtually
Coin or the reward of digital red packet;The promptness, specific aim and practicality that system provides knowledge experience according to ISP are given
Earnest degree and professional degree reward on total mark;The service process terminates, and interim group dismisses.
A kind of safe and reliable Knowledge Service System, it is characterised in that including client and server end;Wherein,
The function of the client includes but is not limited to, and knows for user's registration Knowledge Service System member and management individual
Know empirical data, be additionally operable to member and initiate service request and obtain online service, be additionally operable to carry out interim cluster conversation, be additionally operable to
Member customizes service;
The Server Side Include but member management module, service response module, knowledge experience management module are not limited to, its
In,
The member management module is used to carry out safety management and maintenance to the log-on message of member, is additionally operable to enter member
Row confidence level and professional degree management;
The service response module is used to screen the interim group for participating in knowledge services according to the service request of service initiator
Group membership, be additionally operable to online service supplier broadcast service request and collect optimal response, be additionally operable to according to artificial intelligence or
Keyword search knowledge experience database simultaneously returns to optimal response;
The knowledge management module is used for the big data according to caused by client and carries out artificial intelligence analysis, and to the clothes
The associated knowledge experience of business request optimizes, and is additionally operable to carry out Classification Management and guarantor to the Original knowledge experience of member
Shield.
A kind of basic functional principle of safe and reliable Knowledge Service System is:User utilizes client registers knowledge services
System member simultaneously initiates service request, and server end is known according to the anonymous temporary group member of service request random screening and search
Know experience database;Interim group carries out collective bargaining and provides response or response is evaluated;In limiting time, if
User does not receive the response, then user submits the further explanation of service request, and the interim group carries out collective again
Confer and form new response;If by several times interact after user can not still obtain satisfaction service, server end according to
User selects to change temporary group member, until user obtains the service of satisfaction, either user select to stop the service or
Untill the system specialization time limit;It is red that user is evaluated ISP or given certain integration, virtual coin or numeral
Bag reward;System according to ISP provide knowledge experience promptness, specific aim and practicality give earnest degree and specially
Industry degree reward on total mark;The service process terminates, and interim group dismisses.Server end big data according to caused by client is carried out
Artificial intelligence analysis, and the knowledge experience associated by the service request is optimized.
Compared with prior art, the present invention has the novelty of following 3 aspects:
(1) credibility and operability based on popular group intelligence and big data lifting knowledge services;
(2) anonymity policy and secret protection technology are used, it is ensured that the personal secrets of knowledge services process;
(3) according to interactive big data and artificial intelligence analysis, knowledge experience is optimized in good time, it is ensured that knowledge experience
Good growth.The present invention has highly important answer in the systems such as wisdom knowledge services, wisdom decision-making, wisdom interacting Question-Answer
With value.
Brief description of the drawings
Fig. 1 is a kind of flow chart of safe and reliable knowledge services method of the present invention;
Fig. 2 is a kind of schematic diagram of safe and reliable Knowledge Service System of the present invention;
Fig. 3 is that one kind of the embodiment of the present invention is based on the safe and reliable knowledge services Method And Principle of anonymous wechat group progress
Figure.
Embodiment
To make technical scheme and advantage clearer, as the part of the present invention, below in conjunction with accompanying drawing and
Specific embodiment, the present invention is further detailed explanation.It will be appreciated that described embodiment is only one of the present invention
Divide embodiment, rather than whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art are not making
The every other embodiment obtained under the premise of creative work, belongs to the scope of protection of the invention.
A kind of safe and reliable knowledge services method, as shown in figure 1, it is characterised in that it includes following steps:
Step 1: service initiator initiates service request with word, voice or graphic form, and promise to undertake with a number of
Member's integration, virtual coin or digital red packet are as the remuneration for obtaining the service;
Step 2: system provides the clothes according to the random selection of the service type and its keyword of the service request is multiple
The online service supplier of business forms an anonymous interim group, in limiting time, member's pin in the interim group
Collective bargaining is carried out to the service request and response and its related commentary and statistics are provided, or is recommended wherein most of
The response of member's accreditation, by the response of most of customer acceptances or with determining causal response;
Step 3: in limiting time, if service initiator does not receive the response, then service initiator submits clothes
The further explanation of business request, the interim group carry out collective bargaining and form new response again;If by several times
Service initiator can not still obtain the service of satisfaction after interaction, and service initiator selects to change temporary group member, until service
Promoter obtains the service of satisfaction, and either service initiator selected to stop the service or untill the system specialization time limit;
Step 4: service initiator meets commitment, and evaluated ISP or given certain integrate, virtually
Coin or the reward of digital red packet;The promptness, specific aim and practicality that system provides knowledge experience according to ISP are given
Earnest degree and professional degree reward on total mark;The service process terminates, and interim group dismisses.
Further, methods described also includes:
The service request includes but is not limited to enquirement, consulting, ballot and the data information for some problem or thing.
Further, methods described also includes:
The online service supplier includes but is not limited to the system that real name is registered and voluntarily provides or participate in knowledge services
Member, the application program and artificial intelligence robot for possessing professional knowledge empirical data bank interface.
Further, methods described also includes:
The response empirical method that including but not limited to the online service supplier provides for the service request,
Data or comment, system according to keyword search knowledge experience database and the search result that returns, system according to big data and
The empirical method and data for the service request that artificial intelligence analysis is formed.
Further, methods described also includes:
Each member in the interim group is described using the interim member Name not comprising member's privacy information
Privacy data includes but is not limited to Real Name, WeChat ID, QQ number and fund account.
Further, methods described also includes:
A keeper is included in the interim group, the keeper is responsible for safeguarding interaction in the interim group
Specific aim, and be responsible for knowledge services process is exercised supervision;The keeper can shield uncivil, non-honest member
Go out the interim group.
A kind of safe and reliable Knowledge Service System, as shown in Fig. 2 it is characterised in that it includes client and server end;
Wherein,
The function of the client includes but is not limited to, and knows for user's registration Knowledge Service System member and management individual
Know empirical data, be additionally operable to member and initiate service request and obtain online service, be additionally operable to carry out interim cluster conversation, be additionally operable to
Member customizes service;
The Server Side Include but member management module, service response module, knowledge experience management module are not limited to, its
In,
The member management module is used to carry out safety management and maintenance to the log-on message of member, is additionally operable to enter member
Row confidence level and professional degree management;
The service response module is used to screen the interim group for participating in knowledge services according to the service request of service initiator
Group membership, be additionally operable to online service supplier broadcast service request and collect optimal response, be additionally operable to according to artificial intelligence or
Keyword search knowledge experience database simultaneously returns to optimal response;
The knowledge management module is used for the big data according to caused by client and carries out artificial intelligence analysis, and to the clothes
The associated knowledge experience of business request optimizes, and is additionally operable to carry out Classification Management and guarantor to the Original knowledge experience of member
Shield.
Further, the system also includes:
The server end knowledge experience and data that are related to during knowledge services are carried out correlation, accuracy and
Operability is audited, system automatic shield service request and response in illegal or violation content and with service request without
Word, picture, voice, video and the network linking of pass.
Further, the system also includes:
The server end provides the correlation of response, accuracy according to ISP and operable gives credibility
With professional degree reward on total mark, and according to it is described integration height to ISP carry out differentiated control.
Further, the system also includes:
The conditional filtering that the service request that the server end customizes according to user is limited meets the service of the condition
Supplier forms interim group and collected by response that most of members approve or the response adopted by most of users.
Embodiment one
As shown in figure 3, a kind of safe and reliable knowledge services method of the wechat group based on anonymity includes:
First, the application system that knowledge services are carried out based on anonymous wechat group is developed, wechat member is in the application system
Knowledge Service System member is registered in system, and obtains a knowledge services member's name for being different from WeChat ID, and with the member
Name voluntarily provides or participated in online knowledge services, the respective service request of automatic reception system broadcast;Other members can not pass through
Knowledge services member name obtains corresponding WeChat ID, and the knowledge services corresponding to the WeChat ID can not be obtained by WeChat ID
Member's name;
Secondly, knowledge services member initiates service request, and promises to undertake and serviced using the wechat red packet of certain amount of money as acquisition
Remuneration;System provides the online of the service according to the random selection of the service type and its keyword of the service request is multiple
ISP forms an anonymous interim group and collects respective response;In limiting time, in the interim group
Member for the service request carry out collective bargaining and provide response and its related commentary and statistics, or recommend wherein by
The response of most of members accreditation, by the response of most of customer acceptances or with determining causal response;If limiting
Satisfactory service can not be obtained in fixing time, the member can select to change the member in interim group, until the member obtains
To satisfied service or the time beyond restriction.The member fulfills one's commitments, and ISP and participant obtain necessarily red
Bag reward, interim group dismiss.
Such as user abc issues request " 2 yuan are sought far beyond scenery picture or video in real time, in 10 minutes effectively ",
System is searched for according to keyword " the ends of the earth " and " picture or video " and invites multiple knowledge clothes near the ends of the earth
The member that is engaged in forms interim group, some of members after the message of the interim group is received, take pictures or shoot the video conveniently on
Pass to the interim group.Within the time of restriction, other members participate in comment photo or video, and for far beyond recently
Weather, landscape and travel information etc. carried out with user abc interactive, until this service of customer acceptance and meet commitment, service
Terminate, interim group dismisses.
For another example, member X issues request " 10 yuan are accompanied merely 30 minutes, during failure in love is worried, are sought help ", system is closed according to request
The keyword " accompanying merely ", " failure in love " and " seeking help " of connection searches for the statistics and experience related to failure in love, meanwhile, random selection is more
The individual online knowledge services person for providing psychological consultation forms anonymous interim group, the interim individual of the group as member X
Advisory group provides psychological consultation by collective bargaining or respectively, and in 30 minutes, each member can be in the suitable time
Targetedly make a speech, participate in interaction or ballot., can be the meeting if member X does not like the response of some member
Member deletes from group;Member X can ask to change the member in interim group, until member X obtains the service or super of satisfaction
Go out the time of restriction.Member X fulfills one's commitments, and ISP and participant obtain certain red packet reward or reward on total mark, face
When group dismiss.
Claims (10)
- A kind of 1. safe and reliable knowledge services method, it is characterised in that comprise the following steps:Step 1: service initiator initiates service request with word, voice or graphic form, and promise to undertake with a number of member Integration, virtual coin or digital red packet are as the remuneration for obtaining the service;Step 2: system is according to the multiple offer services of the service type and its keyword of the service request random selection Online service supplier forms an anonymous interim group;In limiting time, the member in the interim group is directed to institute State service request to carry out collective bargaining and response and its related commentary and statistics are provided, or recommend wherein by most of members The response of accreditation, by the response of most of customer acceptances or with determining causal response;Step 3: in limiting time, if service initiator does not receive the response, then service initiator submits service please The further explanation asked, the interim group carry out collective bargaining and form new response again;If by interacting several times Service initiator can not still obtain the service of satisfaction afterwards, and service initiator selects to change temporary group member, until service is initiated Person obtains the service of satisfaction, and either service initiator selected to stop the service or untill the system specialization time limit;Step 4: service initiator meets commitment, and ISP is evaluated or given certain integration, virtual coin or Digital red packet reward;The promptness, specific aim and practicality that system provides knowledge experience according to ISP give warmheartedness Degree and professional degree reward on total mark;The service process terminates, and interim group dismisses.
- 2. according to the method for claim 1, it is characterised in that also include:The service request includes but is not limited to enquirement, consulting, ballot and the data information for some problem or thing.
- 3. according to the method for claim 1, it is characterised in that also include:The online service supplier include but is not limited to real name register and voluntarily provide or participation knowledge services system member, Possess the application program and artificial intelligence robot of professional knowledge empirical data bank interface.
- 4. according to the method for claim 1, it is characterised in that also include:The response includes but is not limited to empirical method, the data that the online service supplier provides for the service request Or comment, system is according to keyword search knowledge experience database and the search result of return, and system is according to big data and manually The empirical method and data for the service request that intellectual analysis is formed.
- 5. according to the method for claim 1, it is characterised in that also include:Each member in the interim group uses the interim member Name not comprising member's privacy information, the privacy Data includes but is not limited to Real Name, WeChat ID, QQ number and fund account.
- 6. according to the method for claim 1, it is characterised in that also include:A keeper is included in the interim group, the keeper is responsible for safeguarding the pin of interaction in the interim group To property, and it is responsible for exercising supervision to knowledge services process;Uncivil, non-honest member can be shielded out institute by the keeper State interim group.
- A kind of 7. safe and reliable Knowledge Service System, it is characterised in that including client and server end, wherein,The function of the client includes but is not limited to, for user's registration Knowledge Service System member and management personal knowledge warp Data are tested, member is additionally operable to and initiates service request and obtain online service, be additionally operable to carry out interim cluster conversation, be additionally operable to member Customization service;The Server Side Include but member management module, service response module, knowledge experience management module are not limited to, wherein,The member management module is used to carry out safety management and maintenance to the log-on message of member, and being additionally operable to can to member's progress Reliability and professional degree management;The service response module is used to screen the interim group composition for participating in knowledge services according to the service request of service initiator Member, is additionally operable to online service supplier broadcast service request and collects optimal response, be additionally operable to according to artificial intelligence or key Word searches for knowledge experience database and returns to optimal response;The knowledge management module is used for the big data according to caused by client and carries out artificial intelligence analysis, and please to the service Ask associated knowledge experience to optimize, be additionally operable to carry out Classification Management and protection to the Original knowledge experience of member.
- 8. system according to claim 7, it is characterised in that also include:The server end carries out correlation, accuracy to the knowledge experience and data that are related to during knowledge services and can grasped Audited as property, the illegal or violation content and unrelated with service request in system automatic shield service request and response Word, picture, voice, video and network linking.
- 9. system according to claim 7, it is characterised in that also include:The server end provides the correlation of response, accuracy and the operable credibility and specially given according to ISP Industry degree reward on total mark, and differentiated control is carried out to ISP according to the integration height.
- 10. system according to claim 7, it is characterised in that also include:The conditional filtering that the service request that the server end customizes according to user is limited meets that the service of the condition provides Person forms interim group and collected by response that most of members approve or the response adopted by most of users.
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CN109672611A (en) * | 2019-02-24 | 2019-04-23 | 雷震 | A kind of Proposal information Exchange platform and method based on mobile terminal |
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CN104573028A (en) * | 2015-01-14 | 2015-04-29 | 百度在线网络技术(北京)有限公司 | Intelligent question-answer implementing method and system |
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CN105938484A (en) * | 2016-04-12 | 2016-09-14 | 华南师范大学 | Robot interaction method and system based on user feedback knowledge base |
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