CN107424601A - A kind of information interaction system based on speech recognition, method and its device - Google Patents
A kind of information interaction system based on speech recognition, method and its device Download PDFInfo
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- G—PHYSICS
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- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
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Abstract
The embodiment of the invention discloses a kind of information interaction system based on speech recognition, method and its device, the system includes：Sound identification module, processor, speech production module and display module, wherein, the sound identification module, for the voice inputted based on user, identify the demand type of service of user；The processor, result is integrated for obtaining business processing flow corresponding with the type of service and service model corresponding with the business processing flow；According to the business processing step being presently in, and/or the interactive information of user's input, destination service model is determined in the service model integrates result；The speech production module, for generating the interactive voice with the destination service Model Matching；The display module, for showing business processing interface.The embodiment of the present invention disclosure satisfy that user by carrying out the demand of speech exchange transacting business with financial self-service equipment, lifts the intelligence degree of financial self-service equipment.
Description
Technical field
The present embodiments relate to technical field of voice interaction, more particularly to a kind of information exchange system based on speech recognition
System, method and its device.
Background technology
As information technology develops rapidly, society is constantly progressive, and the cloth of financial self-service equipment high-volume gradually increases, people couple
The utilization rate more and more higher of financial self-service equipment, the thing followed are that people are more next to financial self-service equipment intelligent Application demand
It is more urgent, the development of financial self-service equipment intelligence degree is promoted, becomes the developing direction of financial self-service equipment.
Financial self-service equipment of the prior art is not carried out the work(of the speech exchange transacting business by user and equipment
Can, user is only to carry out business handling manually according to the prompting of financial self-service equipment, and during business handling, user can not
Engaged in the dialogue with financial self-service equipment, particularly with the user for partly having hand disease, can not meet that it is set by self-service finance
The demand of standby transacting business, causes user experience poor.
The content of the invention
The embodiment of the present invention provides a kind of information interaction system based on speech recognition, method and its device, existing to solve
Have in technology user can not with financial self-service equipment by speech exchange transacting business the problem of.
In a first aspect, the embodiments of the invention provide a kind of information interaction system based on speech recognition, including：Voice is known
Other module, processor, speech production module and display module, wherein,
The sound identification module, for receiving the voice of user's input, based on the voice, identify the demand industry of user
Service type, and the demand type of service of the user is sent to the processor；
The processor, the demand type of service of the user for obtaining sound identification module transmission；Obtain and the need
Business processing flow corresponding to type of service is sought, wherein, the business processing flow includes：It is corresponding with the demand type of service
Whole business processing steps, and the logical relation between different business processing links；Obtain and the business processing flow
Corresponding service model integrates result, wherein, the service model, which integrates result, to be included：Service corresponding with business processing step
Logical relation between model, and different service models；Inputted according to the business processing step being presently in, and/or user
Interactive information, destination service model is determined in the service model integrates result, control display module show and the mesh
The business processing interface of service model matching is marked, and the destination service model is sent to speech production module, so that described
Speech production module exports interactive voice corresponding with the destination service model；
The speech production module, for receiving the destination service model, generation and the destination service Model Matching
Interactive voice, export the interactive voice to user；
The display module, for showing the business processing interface with the destination service Model Matching.
Further, the sound identification module includes：Speech pattern recognition unit, linguistic interpretation unit and dialogue stream
Control unit, wherein,
The speech pattern recognition unit, for receiving the voice of user's input, obtain the voice of user input with
The matching result of pattern model, and the matching result is sent to the linguistic interpretation unit, wherein, the pattern model root
Built according to the top layer of the business operation term of collection, grammer layer and keyword；
The linguistic interpretation unit, language is carried out for performing encoding operation to the matching result, and to coding result
Analysis, after being verified to analysis result, sends the analysis result to the dialogue stream control unit, wherein, it is described
Language analysis includes sentence structure analysis and semantic analysis；
The dialogue stream control unit, for identifying the demand type of service of user according to the analysis result.
Further, the system also includes：
Task control module, the task control module are used for if it is determined that receiving the demand service class of the user
Type, the industry according to corresponding to the demand type of service and pre-stored pending business information determine the demand type of service
Business handling process, sends the business processing flow to the processor, wherein, pending business information includes all service class
Logical relation in type corresponding to each type of service between whole business processing steps, and different business processing links；
The processor is additionally operable to：The demand type of service of the user is sent to the task control module.
Further, the system also includes：
Service module, the service module are used for according to the business processing flow, the service model are integrated
Operation, integrates result by service model and sends to the processor；
The processor is additionally operable to：The business processing flow is sent to the server, and the reception server is based on institute
The service model for stating business processing flow return integrates result.
Further, the service module includes：
Mapping relations acquiring unit, for obtaining the mapping between pre-stored service model and the business processing flow
Relation；
Model extraction unit, for according to the mapping relations, extracting business processing step in the business processing flow
Corresponding service model；
Model integrated unit, for according to the logical relation between different service models, at extraction, with the business
The service model of reason flow path match carries out integrated operation, obtains service model and integrates result.
Further, the system also includes：
Communication module, the communication module are connected with the server, for the speech pattern recognition unit to be received
The voice of user input send to the server, and the institute for the voice calculating that server input based on the user
The matching result of the voice and pattern model of stating user's input is back to the speech pattern recognition unit；
The speech pattern recognition unit is additionally operable to：The matching result is received by communication module.
Further, the communication module also particularly useful for：
The destination service model is sent to the server, and the server is based on the destination service mould
Type, it is determined that business processing interface be back to the processor；
The processor is additionally operable to：The business processing interface is received by the communication module.
Further, the system is applied to financial self-service equipment.
Second aspect, the embodiments of the invention provide a kind of information interacting method based on speech recognition, including：
Obtain the demand type of service for the user that sound identification module is sent；
Business processing flow corresponding with the demand type of service is obtained, wherein, the business processing flow includes：With
Logical relation corresponding to the demand type of service between whole business processing steps, and different business processing links；
Obtain service model corresponding with the business processing flow and integrate result, wherein, the integrated knot of the service model
Fruit includes：Service model corresponding with business processing step, and the logical relation between different service models；
According to the business processing step being presently in, and/or the interactive information of user's input, integrated in the service model
As a result middle determination destination service model, control display module is shown and the business processing interface of the destination service Model Matching,
And send the destination service model to speech production module, so that speech production module output and the destination service
Interactive voice corresponding to model.
The third aspect, the embodiment of the present invention additionally provide a kind of information interactive device based on speech recognition, including：
Type of service acquisition module, the demand type of service of the user for obtaining sound identification module transmission；
Business processing flow acquisition module, for obtaining business processing flow corresponding with the demand type of service, its
In, the business processing flow includes：Whole business processing steps corresponding with the demand type of service, and different business
Logical relation between processing links；
Service model integrates result acquisition module, is integrated for obtaining service model corresponding with the business processing flow
As a result, wherein, the service model, which integrates result, to be included：Service model corresponding with business processing step, and different services
Logical relation between model；
Destination service model determining module, for according to the business processing step being presently in, and/or the friendship of user's input
Mutual information, destination service model is determined in the service model integrates result, control display module is shown to be taken with the target
The business processing interface for Model Matching of being engaged in, and the destination service model is sent to speech production module, so that the voice
Generation module exports interactive voice corresponding with the destination service model.
The voice that the embodiment of the present invention is inputted by sound identification module to user is identified, and obtains the industry of user's request
Service type, it is determined that after business processing flow corresponding to the type of service of user's request, integrate and matched with business processing flow
Service module, based on the service module, engaged in the dialogue by speech production module with user, further obtaining user
While demand or selection, business processing interface is provided the user by display module, realizes good human-computer interaction function.
The embodiment of the present invention can accurately identify the demand of user, and provide the user the service of business handling, improve self-service gold
Melt the intelligence degree of equipment, meanwhile, it is capable to meet user by carrying out speech exchange transacting business with financial self-service equipment
Demand, effectively improve Consumer's Experience.
Brief description of the drawings
Fig. 1 is a kind of structural representation of information interaction system based on speech recognition in the embodiment of the present invention one；
Fig. 2 is a kind of structural representation of information interaction system based on speech recognition in the embodiment of the present invention two；
Fig. 3 is a kind of structural representation of information interaction system based on speech recognition in the embodiment of the present invention three；
Fig. 4 is a kind of structural representation of information interaction system based on speech recognition in the embodiment of the present invention four；
Fig. 5 is a kind of flow chart of information interacting method based on speech recognition in the embodiment of the present invention five；
Fig. 6 is a kind of structural representation of information interactive device based on speech recognition in the embodiment of the present invention six.
Embodiment
The present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is used only for explaining the present invention, rather than limitation of the invention.It also should be noted that in order to just
Part related to the present invention rather than entire infrastructure are illustrate only in description, accompanying drawing.
Embodiment one
Fig. 1 is a kind of structural representation for information interaction system based on speech recognition that the embodiment of the present invention one provides,
The present embodiment is applicable to the situation by carrying out business handling based on the information interaction system of speech recognition, and the system can be with
Realized by the way of hardware and/or software.
The system of the embodiment of the present invention one specifically includes：Sound identification module 110, processor 120, speech production module
130 and display module 140.
The sound identification module 110, for receiving the voice of user's input, based on the voice, identify the need of user
Type of service is sought, and the demand type of service of the user is sent to the processor.
Specifically, processor after the speech recognition request of user is received, activates sound identification module.Speech recognition
Request can be that user inputs the volume of voice and exceedes setting decibel, or determine to detect the presence of user, the present invention to this not
It is limited.Exemplarily, setting decibel could be arranged to 50 decibels, or the presence for passing through sensor senses user.Speech recognition
Module receives the voice of user's input, defeated to user after the matching result of the voice and pattern model that obtain user's input
The voice entered is performed the encoding operation, and coding result is analyzed, and obtains the type of service of user's request.I.e. it is determined that user
After sentence content corresponding to voice, the analysis of grammer, semanteme and sentence structure is carried out to sentence content, obtains the meaning of user
Figure.User view, you can the voice and/or use that next may be inputted with the phonetic decision user currently inputted according to user
The type of service of family demand, the type of service of demand is sent to processor.Type of service can include transferring accounts, withdrawing the money etc. passing through
The species for the business that financial self-service equipment can be handled.
The processor 120, the demand type of service of the user for obtaining sound identification module transmission；Obtain with it is described
Business processing flow corresponding to demand type of service, wherein, the business processing flow includes：With the demand type of service pair
The whole business processing steps answered, and the logical relation between different business processing links；Obtain and the business processing stream
Service model corresponding to journey integrates result, wherein, the service model, which integrates result, to be included：Clothes corresponding with business processing step
The logical relation being engaged between model, and different service models；It is defeated according to the business processing step being presently in, and/or user
The interactive information entered, the service model integrate result in determine destination service model, control display module show with it is described
The business processing interface of destination service Model Matching, and the destination service model is sent to speech production module, so that institute
Predicate sound generation module exports interactive voice corresponding with the destination service model.
Specifically, processor receives the demand type of service for the user that sound identification module is sent, according to the demand of user
Type of service and pending business information determine business processing flow corresponding to user's request type of service.Pending business letter
Breath can store within a processor, can also be stored in task control module, pending business information can include system energy
Logic corresponding to the whole types of service enough handled between all business processing steps, and different business processing links is closed
System.The business processing flow and business of system are determined by the demand type of service and pending business information of user jointly
Manage business processing step corresponding to flow.At least one service model can store within a processor, can also be stored in service
In module, according to business processing step, at least one service model corresponding with business processing step is dynamically extracted, according to industry
The logical relation between logical relation and/or different service models between processing links of being engaged in, at least one clothes of extraction
Business model carries out operation that is integrated and integrating, to provide integrity service content corresponding to business processing flow, and provides business
Specific service content corresponding to each business processing step of handling process.
Processor can be with whole business processing steps of monitoring business handling process, according to the business processing ring being presently in
Section, and/or the interactive information of user's input, destination service model is determined in the service model integrates result, i.e., basis is worked as
Preceding residing business processing step, there is provided specific service content corresponding with the business processing step being presently in.Wherein, user
The interactive information of input can be the interactive information of phonetic entry, or the interaction being manually entered by business processing interface
Information, the present invention are without limitation.Business processing step can include all business processing steps, and at different business
Manage the logical relation between step.When processor determines destination service model, destination service model is sent to speech production
Module, interactive voice corresponding to speech production module generation destination service model, man-machine interaction is carried out with user.User can root
The voice generated according to speech production module, phonetic entry is further carried out by sound identification module, to form human-computer dialogue.Together
When, processor provides business processing interface corresponding with destination service model, and receives user and inputted based on business processing interface
Data, business processing interface can be shown by display module.When it is determined that user's finishing service is handled, processor can
Display interface is initialized to provide, and controls display module display initialization display interface.
The speech production module 130, for receiving the destination service model, generation and the destination service model
The interactive voice matched somebody with somebody, the interactive voice is exported to user.
Specifically, after speech production module receives destination service model, the inverse of coding is performed to destination service model
Operation, existing content voice will be reduced in a coded form, generate interactive voice corresponding with destination service model, and it is defeated
Go out to user.
The display module 140, for showing the business processing interface with the destination service Model Matching.
Specifically, display module can be display screen, the business processing interface display that processor is provided by display screen
To user.
In the present embodiment, user can be inputted " I will transfer accounts " by sound identification module, and sound identification module, which receives, to be used
The voice of " I will transfer accounts " at family, the phonetic entry to pattern model is matched, and obtains matching result, that is, it is defeated to obtain user
The sentence content of the voice entered, is encoded to sentence content, and after being further analyzed, obtains the demand business of user
Type, i.e. transferred account service type.Processor obtains industry corresponding to transferred account service type according to the transferred account service type of user's request
Logic between the handling process, and whole business processing step and different business processing links of business processing flow of being engaged in is closed
System.The integrated result of service model is obtained according to business processing flow, and according to the business processing step being presently in, is being serviced
Destination service model is determined in model integrated result, destination service model can provide at least one authentication mode, for example,
Password authentification and iris verification, speech production module can generate interactive voice corresponding with destination service model, such as " please select
Select the identification authentication mode of your needs：1st, password authentification, 2, iris verification ", corresponding to display module display target service model
Business handling interface, what user can input by way of phonetic entry or by clicking on display screen at business handling interface
Mode carries out authentication way choice.No matter whether the authentication of user succeeds, in service model integrates result all
Destination service model corresponding to can determining.Under the conditions of subscriber authentication is successful, result can be integrated in service model
For destination service model corresponding to middle determination to determine transfer account, it is true that speech production module, which can be generated with destination service model,
Determine interactive voice corresponding to transfer account, display module display target service model is business handling corresponding to determination transfer account
Interface, by that analogy, by interacting between user and system, provide the user the business handling operation of demand type of service.
The embodiment of the present invention one provides a kind of information interaction system based on speech recognition, passes through sound identification module pair
The voice of user's input is identified, and the type of service of user's request is obtained, it is determined that corresponding to the type of service of user's request
After business processing flow, the integrated service module matched with business processing flow, based on the service module, given birth to by voice
Engage in the dialogue into module and user, while demand or the selection of user is further obtained, carried by display module for user
For business processing interface, good human-computer interaction function is realized.The embodiment of the present invention can accurately identify the demand of user,
And the service of business handling is provided the user, the intelligence degree of financial self-service equipment is improved, meanwhile, it is capable to meet that user is led to
The demand that speech exchange transacting business is carried out with financial self-service equipment is crossed, effectively improves Consumer's Experience.
Embodiment two
Fig. 2 is a kind of structural representation for information interaction system based on speech recognition that the embodiment of the present invention two provides,
The embodiment of the present invention two is optimized based on embodiment one, specifically to the further excellent of sound identification module structure
Change, as shown in Fig. 2 the sound identification module of the embodiment of the present invention two specifically includes：Speech pattern recognition unit 210, language solution
Release unit 220 and dialogue stream control unit 230.
The speech pattern recognition unit 210, for receiving the voice of user's input, obtain the voice of user's input
With the matching result of pattern model, and the matching result is sent to the linguistic interpretation unit, wherein, the pattern model
Built according to the top layer of the business operation term of collection, grammer layer and keyword.
Specifically, collecting user's habitually business operation term in advance, top layer, grammer layer are carried out to business operation term
And after the analysis of keyword, i.e., the elements such as voice, grammer, sentence structure, keyword are carried out to business operation term and divided
After analysis, forming types model.Pattern model can store within a processor, can also be stored in far-end server, the present invention
It is without limitation.Speech pattern recognition unit receives the voice of user's input, and the voice that user inputs is entered with pattern model
Row matching, matching result is obtained, that is, obtains sentence content corresponding to the voice of user's input, and matching result is sent to language
Interpretation unit.
The linguistic interpretation unit 220, language is carried out for performing encoding operation to the matching result, and to coding result
Speech analysis, after being verified to analysis result, sends the analysis result to the dialogue stream control unit, wherein, institute
Predicate speech analysis includes sentence structure analysis and semantic analysis.
Specifically, linguistic interpretation unit encodes matching result, voice is changed into carry out sentence structure after text
And semantic analysis, and semantic and grammer inspection and verification are carried out to analysis result, to eliminate semantic ambiguity, also may be used
With candidate's text by establishing voice, to carry out semantic and grammer inspection and verification to analysis result, after verification
Analysis result send to dialogue stream control unit.
The dialogue stream control unit 230, for identifying the demand type of service of user according to the analysis result.
Specifically, dialogue stream control unit can carry out the extraction of parameter to analysis result, to obtain the intention of user, sentence
Next voice that the type of service of disconnected user's request and/or user may input.Wherein, parameter can be according to sentence knot
Keyword determined by structure and grammer, for example, user input voice be " I will withdraw the money ", by speech pattern recognition unit with
And after the processing of linguistic interpretation unit, the type of service that dialogue stream control unit can obtain user's request is withdrawal business,
And judge next voice that user may input for the specific amount of money withdrawn the money.The parameter of extraction can be " wanting " and " take
Money ".Dialogue stream control unit can include type of service database and vocabulary, store what system can be handled in database
Type of service, the mapping relations between top layer word and Deep Semantics can be obtained by vocabulary.
The embodiment of the present invention two provides a kind of information interaction system based on speech recognition, and user not only can basis
The prompting of financial self-service equipment carries out business handling manually, during business handling, user can also and financial self-service equipment
Engage in the dialogue, by handling for interactive voice finishing service, particularly with the user for partly having hand disease, disclosure satisfy that it is logical
The demand of financial self-service equipment transacting business is crossed, the intelligence degree of financial self-service equipment is improved, improves Consumer's Experience.
Embodiment three
Fig. 3 is a kind of structural representation for information interaction system based on speech recognition that the embodiment of the present invention three provides,
The embodiment of the present invention three is optimized based on above-described embodiment, specifically to the information interaction system based on speech recognition
The further optimization of structure, as shown in figure 3, the system of the embodiment of the present invention three specifically includes：Sound identification module 310, processing
Device 320, service module 330, speech production module 340 and display module 350.
The sound identification module 310, for receiving the voice of user's input, based on the voice, identify the need of user
Type of service is sought, and the demand type of service of the user is sent to the processor.
The processor 320, the demand type of service of the user for obtaining sound identification module transmission；Obtain with it is described
Business processing flow corresponding to demand type of service, wherein, the business processing flow includes：With the demand type of service pair
The whole business processing steps answered, and the logical relation between different business processing links；Obtain and the business processing stream
Service model corresponding to journey integrates result, wherein, the service model, which integrates result, to be included：Clothes corresponding with business processing step
The logical relation being engaged between model, and different service models；It is defeated according to the business processing step being presently in, and/or user
The interactive information entered, the service model integrate result in determine destination service model, control display module show with it is described
The business processing interface of destination service Model Matching, and the destination service model is sent to speech production module, so that institute
Predicate sound generation module exports interactive voice corresponding with the destination service model.
Service module 330, the service module are used for according to the business processing flow, the service model are collected
Into operation, service model is integrated into result and sent to the processor；
The processor is additionally operable to：The business processing flow is sent to the server, and the reception server is based on institute
The service model for stating business processing flow return integrates result.
Preferably, the service module 330 includes：
Mapping relations acquiring unit, for obtaining the mapping between pre-stored service model and the business processing flow
Relation；
Model extraction unit, for according to the mapping relations, extracting business processing step in the business processing flow
Corresponding service model；
Model integrated unit, for according to the logical relation between different service models, at extraction, with the business
The service model of reason flow path match carries out integrated operation, obtains service model and integrates result.
Specifically, processor after business processing flow is got, sends business processing flow to service module, by taking
Module of being engaged in completes the integrated operation to pre-stored at least one service model according to business processing flow, and by service model
Integrated result is back to processor.At least one service model being pre-stored in service module all has its corresponding purposes category
Property, purposes attribute, you can with the specific service content provided the user.Each difference of service model and business processing flow
Business processing step between mapping relations be present, by mapping relations acquiring unit, obtain the mapping relations, and pass through model
Extraction unit, extract at least one service model matched in business processing flow with business processing step.According to different services
Logical relation between model, and/or the logical relation between business processing step, at least one service model of extraction is entered
The integrated operation of row, i.e., the service order according to corresponding to business processing flow, by partial service split corresponding to business processing step
Into the integrity service needed for user, the integrated result of service model is obtained, and service model is integrated into result and sent to processor,
Processor integrates result according to service model and determines destination service model.
The speech production module 340, for receiving the destination service model, generation and the destination service model
The interactive voice matched somebody with somebody, the interactive voice is exported to user.
The display module 350, for showing the business processing interface with the destination service Model Matching.
The embodiment of the present invention three provides a kind of information interaction system based on speech recognition, by the demand for identifying user
Type of service, business handling flow corresponding to demand type of service is obtained, and then the service with business handling flow path match is provided,
The purpose for helping user's finishing service to handle is reached with this.
Example IV
Fig. 4 is a kind of structural representation for information interaction system based on speech recognition that the embodiment of the present invention four provides,
The embodiment of the present invention four is optimized based on above-described embodiment, specifically to the information interaction system based on speech recognition
The further optimization of structure, as shown in figure 4, the system of the embodiment of the present invention four specifically includes：Sound identification module 410, processing
Device 420, task control module 430, service module 440, communication module 450, speech production module 460 and display module 470.
The sound identification module 410, for receiving the voice of user's input, based on the voice, identify the need of user
Type of service is sought, and the demand type of service of the user is sent to the processor.
The processor 420, the demand type of service of the user for obtaining sound identification module transmission；Obtain with it is described
Business processing flow corresponding to demand type of service, wherein, the business processing flow includes：With the demand type of service pair
The whole business processing steps answered, and the logical relation between different business processing links；Obtain and the business processing stream
Service model corresponding to journey integrates result, wherein, the service model, which integrates result, to be included：Clothes corresponding with business processing step
The logical relation being engaged between model, and different service models；It is defeated according to the business processing step being presently in, and/or user
The interactive information entered, the service model integrate result in determine destination service model, control display module show with it is described
The business processing interface of destination service Model Matching, and the destination service model is sent to speech production module, so that institute
Predicate sound generation module exports interactive voice corresponding with the destination service model.
The task control module 430, for if it is determined that the demand type of service of the user is received, according to described
Demand type of service and pre-stored pending business information determine business processing flow corresponding to the demand type of service,
The business processing flow is sent to the processor, wherein, pending business information includes each industry in all types of service
Logical relation corresponding to service type between whole business processing steps, and different business processing links；
The processor is additionally operable to：The demand type of service of the user is sent to the task control module.
Specifically, after processor is if it is determined that receive demand type of service, demand type of service is sent to task
Control module.Task control module is pre-stored with pending business information, and it is manageable that pending business information includes system
Logical relation corresponding to whole types of service between all business processing steps, and different business processing links.By required
Type of service and pending business information determine industry corresponding to the business processing flow and business processing flow of system jointly
Business processing links, patrolling between business processing step and different business processing step in business processing step can also be included
The relation of collecting.Task control module sends the business processing flow for including business processing step to processor.
Service module 440, the service module are used for according to the business processing flow, the service model are collected
Into operation, service model is integrated into result and sent to the processor；
The processor is additionally operable to：The business processing flow is sent to the server, and the reception server is based on institute
The service model for stating business processing flow return integrates result.
Preferably, the service module includes：
Mapping relations acquiring unit, for obtaining the mapping between pre-stored service model and the business processing flow
Relation；
Model extraction unit, for according to the mapping relations, extracting business processing step in the business processing flow
Corresponding service model；
Model integrated unit, for according to the logical relation between different service models, at extraction, with the business
The service model of reason flow path match carries out integrated operation, obtains service model and integrates result.
Specifically, service module completes the integrated behaviour to pre-stored at least one service model according to business processing flow
Make, and the integrated result of service model is back to processor.
The communication module 450, the communication module are connected with the server, for by the speech pattern recognition list
The voice for the user input that member receives is sent to the server, and the voice meter that server is inputted based on the user
The voice of user input and the matching result of pattern model calculated are back to the speech pattern recognition unit；
The speech pattern recognition unit is additionally operable to：The matching result is received by communication module.
Specifically, communication module one end is connected with the server in distal end, the other end is connected with system.The service of distal end
Device can be with memory module model, can when the speech pattern recognition unit of sound identification module receives the voice of user's input
So that the voice that user inputs is sent into the voice inputted to the server of distal end, server to user and pattern by communication module
Model carries out matching operation, obtains matching result, and matching result is back to the speech pattern recognition list of sound identification module
Member.
Preferably, the communication module also particularly useful for：
The destination service model is sent to the server, and the server is based on the destination service mould
Type, it is determined that business processing interface be back to the processor；
The processor is additionally operable to：The business processing interface is received by the communication module.
Specifically, processor is it is determined that after destination service model, by communication module by destination service model send to
The server of distal end, server are based on destination service model and provide business processing interface, by communication module by business processing circle
Face is back to processor.Processor can also be sent user to far-end server based on the data that business processing interface inputs,
The operations such as the transmission of result data that the checking of execution user profile and customer service are handled.
The speech production module 460, for receiving the destination service model, generation and the destination service model
The interactive voice matched somebody with somebody, the interactive voice is exported to user.
The display module 470, for showing the business processing interface with the destination service Model Matching.
Preferably, the system is applied to financial self-service equipment.
In the present embodiment, the information interaction system based on speech recognition can apply to financial self-service equipment, for example, self-service
Cash dispenser.ATM can activate sound identification module, pass through speech recognition mould when it is determined that detecting the presence of user
The voice that block inputs to user performs the encoding operation, and carries out voice, semantic analysis, identifies the demand service class of user
Type, and next voice content that user is intended to input can be obtained.Processor sends demand type of service to task control
Type of service according to demand and pre-stored pending business information are determined system by module, task control module jointly
Logic between business processing flow, and the business processing step that includes of business processing flow and different business processing links is closed
System send to processor, wherein, be between business processing flow and business processing step parent and subclass relation.Processor will
Business processing flow sends to service module, service module and the collection to pre-stored service model is completed according to business processing flow
Processor is back into operation, and by the integrated result of service model.Processor according to the business processing step being presently in,
And/or the interactive information of user's input, destination service model is determined in service model integrates result, destination service model is sent out
Speech production module is delivered to, and is sent destination service model to far-end server, speech production module by communication module
Interactive voice corresponding to destination service model is generated, and is exported to user, realizes the dialogue with user.Far-end server provide with
The business handling interface of destination service Model Matching, business handling interface is back to by processor, processor by communication module
Display module is controlled to show business handling interface to user, while to realize that ATM carries out speech exchange with user,
Show the operation of business handling interface for users.
The embodiment of the present invention four provides a kind of information interaction system based on speech recognition, by financial self-service equipment
On realize the function of man machine language's interaction, meet the demand of user and financial self-service equipment by speech exchange transacting business,
The intelligence degree of financial self-service equipment is improved, improves Consumer's Experience.
Embodiment five
A kind of flow chart for information interacting method based on speech recognition that Fig. 5 provides for the embodiment of the present invention five, this reality
Apply example to can be applied in the information interaction system provided in an embodiment of the present invention based on speech recognition, suitable for by based on voice
The information interaction system of identification carries out voice transacting business situation, and this method can hand over by a kind of information based on speech recognition
Mutual device performs, and the device can be realized by the way of software and/or hardware, typically be integrated in the letter based on speech recognition
In the processor for ceasing interactive system.
The method of the embodiment of the present invention five specifically includes：
S510, judge whether to get the demand type of service of the user of sound identification module transmission, if so, then performing
S520, otherwise, continue executing with S510.
Specifically, the voice of user's input, the language that sound identification module inputs to user are received by sound identification module
Sound carries out the identification and analysis of voice, syntax and semantics, obtains the type of service of user's request, that is, obtains user and use self-service gold
Melt the type of service that equipment is wanted to handle, wherein, type of service includes transferred account service type, withdrawal type of service and deposit industry
Service type etc..The type of service for the user's request that sound identification module will identify that, which is sent to processor, processor, to be judged whether
Receive the demand type of service.
S520, judge whether to get business processing flow corresponding with the demand type of service, if so, then performing
S530, otherwise, S520 is continued executing with, wherein, the business processing flow includes：It is corresponding with the demand type of service whole
Logical relation between business processing step, and different business processing links.
Specifically, if processor receives demand type of service, obtain at business corresponding with demand type of service
Flow is managed, type of service and pending business information determine business processing flow jointly according to demand, wherein, pending business
Information includes all business processing steps corresponding to the manageable whole types of service of system, and different business processing links
Between logical relation, pending business information can store within a processor, can also be stored in task control module, phase
Ying Di, business processing flow can be directly obtained by processor, and processing is sent to after can also being obtained by task control module
Device, the present invention are without limitation.Wherein, business processing flow includes whole business processing rings corresponding to required type of service
Section, and the logical relation between different business processing links.Processor judges whether to get corresponding to demand type of service
Business processing flow.
S530, judge whether that getting service model corresponding with the business processing flow integrates result, if so, then holding
Row S540, otherwise, S530 is continued executing with, wherein, the service model, which integrates result, to be included：Clothes corresponding with business processing step
The logical relation being engaged between model, and different service models.
If specifically, processor get demand type of service corresponding to business processing flow, obtain business processing
Service model corresponding to flow integrates result.Service model integrates result and can directly obtained by processor, can also pass through clothes
Business module is sent to processor after obtaining, and accordingly, service model can store within a processor, can also be pre-stored in service
In module, the present invention is without limitation.The mapping of business processing step in service model and business processing flow is closed
System, according to the logical relation between the logical relation between different service models and/or business processing step, enters to service model
The integrated operation of row, obtains service model and integrates result.Processor judges whether to get service corresponding with business processing flow
Model integrated result.
The business processing step that S540, basis are presently in, and/or the interactive information of user's input, in the service mould
Type, which integrates, determines destination service model in result.
S550, control display module show and the business processing interface of the destination service Model Matching, and by the mesh
Mark service model is sent to speech production module, so that speech production module output is corresponding with the destination service model
Interactive voice.
Specifically, if processor, which gets service model corresponding to business processing flow, integrates result, obtain current
Residing business processing step, and according to the business processing step being presently in, and/or the interactive information of user's input, taking
Destination service model is determined in model integrated result of being engaged in, wherein, the interactive information of user's input can be the voice of user's input
Interactive information, or the interactive information that the business handling interface that user is provided by display screen inputs, the present invention is to this
It is not limited.Processor sends interactive information to speech production module, the generation of speech production module and destination service model
The interactive voice matched somebody with somebody, and interactive voice is exported to user.At the same time, processor obtains business corresponding to destination service model
Interface is handled, business handling interface can directly be provided by processor, can also be by the communication module of system by destination service
Model sends the business handling interface returned to far-end server, far-end server based on destination service model, and the present invention is to this
It is not limited.The business handling interface that display module video-stream processor provides.
The embodiment of the present invention five provides a kind of information interacting method based on speech recognition, realizes good man-machine friendship
Mutual function, the demand of user can be accurately identified, and provide the user the service of business handling, improve financial self-service equipment
Intelligence degree, meanwhile, it is capable to meet user by with financial self-service equipment carry out speech exchange transacting business the needs of, have
Improve Consumer's Experience to effect.
Embodiment six
Fig. 6 is a kind of structural representation of information interactive device based on speech recognition in the embodiment of the present invention six, should
Device is applied to the situation by carrying out voice transacting business based on the information interaction system of speech recognition, and the device can be adopted
Realized, be typically integrated in the processor of the information interaction system based on speech recognition with the mode of software and/or hardware.Such as figure
Shown in 6, device includes：Type of service acquisition module 610, business processing flow acquisition module 620, service model integrate result and obtained
Modulus block 630 and destination service model determining module 640.
Type of service acquisition module 610, the demand type of service of the user for obtaining sound identification module transmission；
Business processing flow acquisition module 620, for obtaining business processing flow corresponding with the demand type of service,
Wherein, the business processing flow includes：Whole business processing steps corresponding with the demand type of service, and it is not of the same trade or business
Logical relation between processing links of being engaged in；
Service model integrates result acquisition module 630, for obtaining service model corresponding with the business processing flow
Integrated result, wherein, the service model, which integrates result, to be included：Service model corresponding with business processing step, and it is different
Logical relation between service model；
Destination service model determining module 640, for according to the business processing step being presently in, and/or user's input
Interactive information, destination service model is determined in the service model integrates result, control display module show and the mesh
The business processing interface of service model matching is marked, and the destination service model is sent to speech production module, so that described
Speech production module exports interactive voice corresponding with the destination service model.
In the present embodiment, processor obtains the language that is inputted based on user of sound identification module by type of service acquisition module
The demand type of service of user acquired in sound, wherein, type of service includes transferred account service type, withdrawal type of service and deposited
Money type of service etc..Processor obtains business processing stream corresponding with demand type of service by business processing flow acquisition module
Journey, type of service and pending business information determine business processing flow jointly according to demand, wherein, pending business information
Including corresponding to the manageable whole types of service of system between all business processing steps, and different business processing links
Logical relation, pending business information can store within a processor, can also be stored in task control module, therefore,
Business processing flow can be directly obtained by processor, and processor is sent to after can also being obtained by task control module, its
In, business processing flow includes whole business processing steps corresponding to required type of service, and different business processing links it
Between logical relation.Processor, which by service model integrates result acquisition module and obtained, corresponding with business processing flow services mould
Type integrates result, and service model can be stored within a processor, can also be pre-stored in service module, therefore, service model
Integrated result can be directly obtained by processor, and processor is sent to after can also being obtained by service module.According to different clothes
The logical relation between logical relation and/or business processing step between business model, integrated operation is carried out to service model, is obtained
Service model is taken to integrate result.Processor is by obtaining the business processing step being presently in, and/or the interaction letter of user's input
Breath, by destination service model determining module, destination service model, and offer and target are determined in service model integrates result
Business handling interface corresponding to service model, control display module shows the business processing interface, and destination service model is sent out
Speech production module is delivered to, so that the speech production module exports corresponding with destination service model interactive voice to user,
Realize the exchange and interdynamic with user.
The embodiment of the present invention six provides a kind of information interactive device based on speech recognition, and user is in business handling process
In, it can be engaged in the dialogue with financial self-service equipment, by handling for interactive voice finishing service, particularly with partly there is hand disease
The user of disease, disclosure satisfy that its demand by financial self-service equipment transacting business, improves the intellectuality of financial self-service equipment
Degree, improve Consumer's Experience.
Information interactive device provided in an embodiment of the present invention based on speech recognition can perform any embodiment of the present invention and carry
The information interacting method based on speech recognition supplied, possesses the corresponding functional module of execution method and beneficial effect.
Pay attention to, above are only presently preferred embodiments of the present invention and institute's application technology principle.It will be appreciated by those skilled in the art that
The invention is not restricted to specific embodiment described here, can carry out for a person skilled in the art various obvious changes,
Readjust and substitute without departing from protection scope of the present invention.Therefore, although being carried out by above example to the present invention
It is described in further detail, but the present invention is not limited only to above example, without departing from the inventive concept, also
Other more equivalent embodiments can be included, and the scope of the present invention is determined by scope of the appended claims.
Claims (10)
- A kind of 1. information interaction system based on speech recognition, it is characterised in that including：Sound identification module, processor, voice Generation module and display module, wherein,The sound identification module, for receiving the voice of user's input, based on the voice, identify the demand service class of user Type, and the demand type of service of the user is sent to the processor；The processor, the demand type of service of the user for obtaining sound identification module transmission；Obtain and the demand industry Business processing flow corresponding to service type, wherein, the business processing flow includes：It is corresponding with the demand type of service complete Logical relation between portion's business processing step, and different business processing links；Obtain corresponding with the business processing flow Service model integrate result, wherein, the service model integrate result include：It is corresponding with business processing step to service mould Logical relation between type, and different service models；According to the business processing step being presently in, and/or user's input Interactive information, determines destination service model in the service model integrates result, and control display module is shown and the target The business processing interface of service model matching, and the destination service model is sent to speech production module, so that institute's predicate Sound generation module exports interactive voice corresponding with the destination service model；The speech production module, for receiving the destination service model, generation and the friendship of the destination service Model Matching Mutual voice, the interactive voice is exported to user；The display module, for showing the business processing interface with the destination service Model Matching.
- 2. system according to claim 1, it is characterised in that the sound identification module includes：Speech pattern recognition list Member, linguistic interpretation unit and dialogue stream control unit, wherein,The speech pattern recognition unit, for receiving the voice of user's input, obtain the voice and pattern of user's input The matching result of model, and the matching result is sent to the linguistic interpretation unit, wherein, the pattern model is according to receipts Top layer, grammer layer and the keyword of the business operation term of collection and build；The linguistic interpretation unit, language analysis is carried out for performing encoding operation to the matching result, and to coding result, After being verified to analysis result, the analysis result is sent to the dialogue stream control unit, wherein, the language point Analysis includes sentence structure analysis and semantic analysis；The dialogue stream control unit, for identifying the demand type of service of user according to the analysis result.
- 3. system according to claim 1, it is characterised in that the system also includes：Task control module, the task control module are used for if it is determined that receiving the demand type of service of the user, root Determined according to the demand type of service and pre-stored pending business information corresponding to the demand type of service at business Flow is managed, sends the business processing flow to the processor, wherein, pending business information is included in all types of service Logical relation corresponding to each type of service between whole business processing steps, and different business processing links；The processor is additionally operable to：The demand type of service of the user is sent to the task control module.
- 4. system according to claim 1, it is characterised in that the system also includes：Service module, the service module are used for according to the business processing flow, and integrated operation is carried out to the service model, Service model is integrated into result to send to the processor；The processor is additionally operable to：The business processing flow is sent to the server, and the reception server is based on the industry The service model that handling process of being engaged in returns integrates result.
- 5. system according to claim 4, it is characterised in that the service module includes：Mapping relations acquiring unit, closed for obtaining the mapping between pre-stored service model and the business processing flow System；Model extraction unit, for according to the mapping relations, it is corresponding to extract business processing step in the business processing flow Service model；Model integrated unit, for according to the logical relation between different service models, to extraction, with the business processing stream The service model of journey matching carries out integrated operation, obtains service model and integrates result.
- 6. system according to claim 2, it is characterised in that the system also includes：Communication module, the communication module are connected with the server, for the institute for receiving the speech pattern recognition unit The voice for stating user's input is sent to the server, and the use that server is calculated based on the voice that the user inputs The voice of family input and the matching result of pattern model are back to the speech pattern recognition unit；The speech pattern recognition unit is additionally operable to：The matching result is received by communication module.
- 7. system according to claim 6, it is characterised in that the communication module also particularly useful for：The destination service model is sent to the server, and the server is based on the destination service model, really Fixed business processing interface is back to the processor；The processor is additionally operable to：The business processing interface is received by the communication module.
- 8. according to any described systems of claim 1-7, it is characterised in that the system is applied to financial self-service equipment.
- A kind of 9. information interacting method based on speech recognition, it is characterised in that including：Obtain the demand type of service for the user that sound identification module is sent；Business processing flow corresponding with the demand type of service is obtained, wherein, the business processing flow includes：With it is described Logical relation corresponding to demand type of service between whole business processing steps, and different business processing links；Obtain service model corresponding with the business processing flow and integrate result, wherein, the service model integrates result bag Include：Service model corresponding with business processing step, and the logical relation between different service models；According to the business processing step being presently in, and/or the interactive information of user's input, result is integrated in the service model Middle determination destination service model, control display module is shown and the business processing interface of the destination service Model Matching, and will The destination service model is sent to speech production module, so that speech production module output and the destination service model Corresponding interactive voice.
- A kind of 10. information interactive device based on speech recognition, it is characterised in that including：Type of service acquisition module, the demand type of service of the user for obtaining sound identification module transmission；Business processing flow acquisition module, for obtaining business processing flow corresponding with the demand type of service, wherein, institute Stating business processing flow includes：Whole business processing steps corresponding with the demand type of service, and different business processing Logical relation between link；Service model integrates result acquisition module, for obtaining the integrated knot of service model corresponding with the business processing flow Fruit, wherein, the service model, which integrates result, to be included：Service model corresponding with business processing step, and different service moulds Logical relation between type；Destination service model determining module, for the interaction letter according to the business processing step being presently in, and/or user's input Breath, determines destination service model in the service model integrates result, and control display module is shown and the destination service mould The business processing interface of type matching, and the destination service model is sent to speech production module, so that the speech production Module exports interactive voice corresponding with the destination service model.
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