CN107360554A - A kind of emergent Notification Method of accident - Google Patents
A kind of emergent Notification Method of accident Download PDFInfo
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- CN107360554A CN107360554A CN201710502092.7A CN201710502092A CN107360554A CN 107360554 A CN107360554 A CN 107360554A CN 201710502092 A CN201710502092 A CN 201710502092A CN 107360554 A CN107360554 A CN 107360554A
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- help
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- accident
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W88/00—Devices specially adapted for wireless communication networks, e.g. terminals, base stations or access point devices
- H04W88/18—Service support devices; Network management devices
- H04W88/184—Messaging devices, e.g. message centre
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Alarm Systems (AREA)
- Telephonic Communication Services (AREA)
- Telephone Function (AREA)
Abstract
A kind of emergent Notification Method of accident, including step：The emergency numbers for being used to receive user's request are distributed for registered user；The item list of seeking help of accident is established for registered user；All formed associated with accident by side for help by side for help's list；Establish the interactive voice answering that emergency numbers are sought help accident；Carry out interactive voice answering is put through according to emergency numbers, to the content of interactive voice answering parse acquisition and seeks help item title；Notified according to default notice template to associated all sent by side for help of item title of seeking help.Due to when user is sought help by emergency numbers, according to the item title of seeking help of the content obtaining user of interactive voice answering, notified again by default notice template to associated all sent by side for help of the item title of seeking help, the efficiency of notification event related personnel when accident occurs largely is improved, accident is timely and effectively handled.
Description
Technical field
The present invention relates to communication technical field, and in particular to a kind of emergent Notification Method of accident.
Background technology
In the event of an accident, multiple related personnel are generally needed to handle the accident,
By taking the accident occurred in hospital as an example, when patient sends out emergency situations in hospital, e.g., urgent need will perform an operation, then, in hospital
Staff need emergency notice and operation related personnel, the wherein mode of emergency notice is first searches the connection of related personnel
It is phone, then informs by telephone one by one, such emergency notice mode, needs the time during telephone number for searching related personnel, when
One by one be also required to the time during related personnel's telephonic communication, then notify all affected members expend time length, moreover, can not and
Shi Tongzhi is to related personnel.In addition, advice method is more single, also lack related data statistics afterwards.If using artificial
Mode notifies, then greatly reduces the efficiency of notice, it is most likely that the best opportunity of delay processing accident.
The content of the invention
The application provides a kind of emergent Notification Method of accident, including step：
The emergency numbers for being used to receive user's request are distributed for registered user；
Establish the item list of seeking help of accident for registered user, item of seeking help list include seeking help item title and with
Item of seeking help title seek help correspondingly item coding；
By it is associated with accident it is all formed by side for help by side for help's list, include being asked by side for help's list
The side's of helping name and telephone number；
Establish the interactive voice answering that emergency numbers are sought help accident；
Carry out interactive voice answering is put through according to emergency numbers, carrying out parsing to the content of interactive voice answering obtains
Take item title of seeking help；
Notified according to default notice template to associated all sent by side for help of item title of seeking help.
In a kind of embodiment, the item list of seeking help of accident is established for registered user, is specially：
Registered user is named as item title of seeking help to the corresponding emergent management that different types of accident provides；
The item coding of seeking help of a unique identification is distributed item title of seeking help；
The item that will seek help title and item code storage of seeking help are to item list of seeking help.
In a kind of embodiment, the interactive voice answering that emergency numbers are sought help accident is established, is specifically included：
After emergency numbers are put through, user is prompted to input item coding of seeking help according to default interactive voice answering；
Acquisition is sought help after item coding, and verification is sought help, and whether item coding is effective, if invalid, prompting user re-enters
Item of seeking help encodes, and otherwise, prompts user to seek help success.
In a kind of embodiment, if the step of item coding of seeking help is effective, in addition to prompting user inputs telegram in reply number.
In a kind of embodiment, carry out interactive voice answering is put through according to emergency numbers, to interactive voice answering
Content, which carries out parsing acquisition, seeks help item title, specifically includes：
The ticket writing of emergency numbers is obtained, and the content of the interactive voice answering in ticket writing is parsed,
Acquisition seek help item coding；
The item coding that will seek help carries out matching inquiry with all item codings of seeking help in item list of seeking help, and acquisition is sought help
Sought help item title corresponding to item coding.
In a kind of embodiment, led to according to default notice template to associated all sent by side for help of item title of seeking help
Know, be specially：SMS notification is generated according to default message template, it is pending short according to by side for help's list, generating one by one
Letter notice issues task, and SMS notification is issued into task and is added in task queue, the SMS notification in task queue
Issue rule to send SMS notification to by side for help, the item title of seeking help containing item coding of seeking help in SMS notification.
In a kind of embodiment, sent and lead to by side for help to the associated institute of item title of seeking help according to default notice template
Know, be specially：Verbal announcement is generated according to default sound template, according to by side for help's list, generates pending electricity one by one
Outgoing call task is talked about, and telephone outbound call task is added in task queue, the telephone outbound call rule in task queue is put through
By the telephone number of side for help, the verbal announcement is played to the telephone number put through, verbal announcement includes item coding of seeking help
Item title of seeking help.
In a kind of embodiment, acquisition is sought help the step of also including obtaining telegram in reply number while item encodes, and notice is also wrapped
Include telegram in reply number.
In a kind of embodiment, in addition to by the telephone number of side for help use state mark the step of, mark includes
Normal operating condition and abnormal using state.
According to the emergent Notification Method of above-described embodiment, due to when user is sought help by emergency numbers, according to interactive
The item title of seeking help of the content obtaining user of voice answer-back, then be associated by default notice template to the item title of seeking help
It is all by side for help send notify, compared with the emergency notice of existing accident, it is not necessary to which staff notifies phase one by one
Pass personnel, largely improve occur accident when notification event related personnel efficiency, make accident obtain and
When effectively handle.
Brief description of the drawings
Fig. 1 is the emergent Notification Method flow chart of accident；
Fig. 2 is the emergent notice flow chart of short message；
Fig. 3 is the emergent notice flow chart of voice.
Embodiment
The present invention is described in further detail below by embodiment combination accompanying drawing.
This example provides a kind of emergent Notification Method of accident, so that solve can not be timely when existing accident occurs
The problem of notifying related personnel, its flow chart is as shown in figure 1, specifically comprise the following steps.
S1：The emergency numbers for being used to receive user's request are distributed for registered user.
User needs the log-on message in the emergency response calling system of exploitation, wherein, log-on message can including user
The type of the accident of processing, and the name and telephone number of the relevant treatment personnel of each type of accident, when with
After family is succeeded in registration, emergency response calling system is that the user distributes the emergency numbers for being used to receive user's request, this example
In, it is to distribute an emergency numbers for all types of accidents, in other embodiments, each species can also be directed to
The accident of type respectively distributes an emergency numbers.
S2：The item list of seeking help of accident is established for registered user.
Specifically, the corresponding emergent management that the different types of accident for registering customers as information carrying provides is sought help
Item title is named, and is distributed the item coding of seeking help of a unique identification to the item title of seeking help of name, is made thing of seeking help
Coding and item title one-to-one corresponding of seeking help, then will seek help item title and item code storage of seeking help are to item list of seeking help
In；So that emergency response calling system can inquire corresponding thing of seeking help according to item coding of seeking help in item list of seeking help
Item title.
S3：All formed associated with accident by side for help by side for help's list.
Emergency response calling system by the name of relevant treatment personnel that log-on message carries and telephone number be stored in by
In side for help's list.
S4：Establish the interactive voice answering that the emergency numbers are sought help accident.
When user initiates to ask by emergency numbers to emergency response calling system, user is according to the interactive language of foundation
Sound response is sought help, and the detailed process of interactive voice answering is：After emergency numbers are put through, according to default interactive language
Sound response prompting user inputs item coding of seeking help, and e.g., user is inputted item of seeking help by dialing keyboard and encoded；Acquisition is sought help thing
After item coding, verification is sought help, and whether item coding is effective, and e.g., what inquiry user inputted seeks help item coding with the presence or absence of thing of seeking help
In item list, if being not present, item coding of seeking help is invalid, then prompts user to re-enter item coding of seeking help, until use
Family input is correctly sought help item coding, prompts user to seek help success, and item of seeking help coding is invalid, while user's kill-call,
Then prompting user abandons this time asking.
User's input is correctly sought help after item coding, and further, interactive voice answering also prompts user to input telegram in reply
Number, the telegram in reply number are the contact numbers for sending requesting party, so that related personnel can relate to requesting party in time.
In other embodiments, if accident is very urgent, user can be when prompting it to input telegram in reply number, no
Input telegram in reply number, and direct kill-call, then the request of seeking help of this time of user is also effective.
S5：Carry out interactive voice answering is put through according to emergency numbers, the content of interactive voice answering is solved
Analysis acquisition is sought help item title.
The core network communications interface used for emergency numbers provided according to operator, gets user and utilizes emergency numbers
The ticket writing of the request of seeking help carried out, is parsed to the content of the interactive voice answering (IVR) in ticket writing, is obtained
Item of seeking help encodes；The item coding that will seek help carries out matching inquiry with all item codings of seeking help in item list of seeking help, and obtains
Take item title of being sought help corresponding to item coding of seeking help.
S6：Notified according to default notice template to associated all sent by side for help of item title of seeking help.
Wherein, presetting notice template includes SMS notification template and verbal announcement template, therefore can use short message and language
At least one of sound pattern sends notice, wherein, the process of notice is sent using short message mode is：According to default short message mould
Plate generates SMS notification, and SMS notification is sent to all by side for help, seeking help containing item coding of seeking help in SMS notification
Item title, specifically, according to by side for help's list, pending SMS notification is generated one by one and issues task, and short message is led to
Know that the task of issuing is added in task queue, the SMS notification in task queue issues rule and sends SMS notification to quilt
Side for help, wherein, SMS notification issue rule can be by by side for help under the priority of the distance of accident
Send short messages notice, or notified by the priority transmitting short message for the responsibility height that accident is handled by side for help, either
The form transmitting short message notice of mass-sending, can specifically set, the flow that the SMS notification of this example issues according to the property of accident
Figure is as shown in Figure 2.
The process of notice is sent using speech pattern is：Verbal announcement is generated according to default sound template, puts through and is asked
The telephone number for the side of helping, verbal announcement is played to the telephone number put through, verbal announcement includes the thing of seeking help that item encodes of seeking help
Item title；Specifically, be similar to SMS notification, according to by side for help's list, pending telephone outbound call task is generated one by one, and
The task is added in task queue, the telephone outbound call task in the reading task queue of emergency response calling system, and according to
Telephone outbound call rule in task queue, if put through, plays to carrying out outgoing call operation of dialling by the telephone number of side for help
Verbal announcement, after dialing outgoing call terminates, the communication interface for the emergency numbers that emergency response calling system provides according to operator obtains
The ticket writing of this time call is taken, and obtains the talking state in message registration, if conversed successfully, by the call task shape
State is arranged to success status, and terminates the call task, if do not put through, the call task is re-loaded into task row
Table, and the accumulative frequency of failure do not put through, stop dialling if the preset upper limit for dialing number and reaching emergency call system, and
The state of outgoing call task is arranged to abnormal end；Accordingly, also to entering rower by the use state of the telephone number of side for help
Note, e.g., if put through, is marked as normal operating condition, abnormal using state is marked as if not putting through, with
Just staff carries out corresponding abnormality processing to the telephone number that mark is, occurs for next accident
When abnormality processing after telephone number normal use, the flow chart that the verbal announcement of this example issues is as shown in Figure 3.
In other embodiments, in step s 5, obtain also includes obtaining telegram in reply number while seeking help item coding
Step, further, in step s 6, also include telegram in reply number to the SMS notification or/and verbal announcement issued by side for help, with
Just, by side for help it is notified when side for help can be related to by telegram in reply number.
Below with certain hospital, patient occurs exemplified by emergency situations need to notify doctor's first aid to be accident in hospital,
Application to the emergent Notification Method of this example is illustrated.
Step 1：Match somebody with somebody an emergency numbers a in emergency response calling system for hospital distributing.
Step 2：For hospital's scene, specific position residing within the hospital when item of seeking help is patient's generation emergency situations
Put, therefore, the position in each first aid region of hospital is named, such as B location, the position of name encoded, e.g., to B positions
Put and carry out being encoded to b, B location and corresponding location number b are stored in first aid location number list.
Step 3：The personnel for needing this accident of first aid related to patient are the attendant physicians of hospital, therefore, will be cured
By in side for help's list in telephone number and the name storage of institute's attendant physician.
Step 4：It was found that the corpsman,hospital or family members of patient's emergency situations dial emergency numbers a, interactive voice should
During answering, emergency response calling system voice message user " please input first aid location number ", and user is by dialing keyboard input disease
The location number b in first aid region where people；
If the location number b of user's input is present in first aid location number list, voice message user " please input telegram in reply number
Code "；If the location number b of user's input is not present, voice message user " input error, please re-enter "；
User hangs up the telephone after inputting telegram in reply number c, completes request or do not input telegram in reply number c directly to hang up the telephone completion
Request.
Step 5：The communication interface that emergency response calling system is provided by operator obtains the request ticket of user, dialogue
IVR contents in list are parsed, and obtain the first aid location number b and telegram in reply number c of user's request.
Step 6：Emergency response calling system obtains location name corresponding to location number b by inquiring about first aid location number list
Claim B；The location name B of first aid is needed to notify attendant physician patient with two kinds of response modes of short message and phone.
The mode of SMS notification is：Emergency response calling system using default SMS notification template " ... position need
First aid, please going at once, telegram in reply requests ... " " B location needs first aid to generation SMS notification, please goes at once, and telegram in reply please dial
Code c "；Read and issued task by side for help's list, generation short message, be added to task queue；Task queue is read, is performed under short message
Hair task, SMS notification is sent to each attendant physician.
The mode of Advise By Wire is：Emergency response calling system using default verbal announcement template " ... position need
First aid, please go at once " generation verbal announcement " B location needs first aid, please goes at once "；Read by side for help's list, generation
Telephone outbound call task, is added to task queue；Task queue is read, performs telephone outbound call task.If called attendant physician
Receive calls, then play verbal announcement " B location needs first aid, please goes at once ", and emergency response calling system no longer calls
The attendant physician；If called attendant physician does not receive calls, and the called number of the attendant physician is not up to system and set
The upper limit put, then emergency response calling system call the attendant physician again, if reached system setting the upper limit, meet an urgent need
Response calling system no longer calls the attendant physician.
Use above specific case is illustrated to the present invention, is only intended to help and is understood the present invention, not limiting
The system present invention.For those skilled in the art, according to the thought of the present invention, can also make some simple
Deduce, deform or replace.
Claims (9)
1. the emergent Notification Method of a kind of accident, it is characterised in that including step：
The emergency numbers for being used to receive user's request are distributed for registered user；
The item list of seeking help of accident is established for the registered user, the item list of seeking help includes item title of seeking help
With with the item title of seeking help seek help correspondingly item coding；
By it is associated with the accident it is all formed by side for help by side for help's list, it is described to be included by side for help's list
By side for help's name and telephone number；
Establish the interactive voice answering that the emergency numbers are sought help accident；
Carry out interactive voice answering is put through according to the emergency numbers, the content of the interactive voice answering is solved
Analysis acquisition is sought help item title；
Notified according to default notice template to associated all sent by side for help of the item title of seeking help.
2. emergent Notification Method as claimed in claim 1, it is characterised in that described to establish asking for accident for registered user
Item list is helped, is specially：
The item title of seeking help of the corresponding emergent management provided different types of accident of information carrying is provided
It is named；
The item coding of seeking help of a unique identification is distributed the item title of seeking help；
By item title and the item code storage of seeking help of seeking help to the item list of seeking help.
3. emergent Notification Method as claimed in claim 1, it is characterised in that described to establish the emergency numbers to accident
The interactive voice answering sought help, is specifically included：
After the emergency numbers are put through, user is prompted to input item coding of seeking help according to default interactive voice answering；
Acquisition is sought help after item coding, and whether item of being sought help described in verification coding is effective, if invalid, prompts user to re-enter
The item coding of seeking help, otherwise, prompts user to seek help success.
4. emergent Notification Method as claimed in claim 3, it is characterised in that if the item coding of seeking help is effective, in addition to
The step of prompting user to input telegram in reply number.
5. emergent Notification Method as claimed in claim 4, it is characterised in that described to put through progress interaction according to emergency numbers
Formula voice answer-back, to the content of the interactive voice answering parse acquisition and seek help item title, specifically include：
The ticket writing of the emergency numbers is obtained, and the content of the interactive voice answering in the ticket writing is solved
Analysis, obtain item coding of seeking help；
The item coding of seeking help is subjected to matching inquiry with all item codings of seeking help in the item list of seeking help, obtained
The item title of being sought help corresponding to item coding of seeking help.
6. emergent Notification Method as claimed in claim 5, it is characterised in that the default notice template of the basis is sought help to described
Associated all sent by side for help of item title notifies, is specially：SMS notification, root are generated according to default message template
Task is issued according to pending SMS notification by side for help's list, is generated one by one, and the SMS notification is issued into task addition
Into task queue, the SMS notification in the task queue issues regular send SMS notification to described and sought help
It is square, the item title of seeking help containing item coding of seeking help in the SMS notification.
7. emergent Notification Method as claimed in claim 5, it is characterised in that the default notice template of the basis is sought help to described
Associated all sent by side for help of item title notifies, is specially：Verbal announcement, root are generated according to default sound template
According to by side for help's list, pending telephone outbound call task is generated one by one, and the telephone outbound call task is added to task team
In row, the telephone outbound call rule in the task queue puts through the telephone number by side for help, to the contact put through
Phone plays the verbal announcement, and the verbal announcement includes the item title of seeking help that item encodes of seeking help.
8. emergent Notification Method as claimed in claims 6 or 7, it is characterised in that it is described acquisition seek help item coding while
The step of also including obtaining telegram in reply number, the notice also includes telegram in reply number.
9. emergent Notification Method as claimed in claim 7, it is characterised in that also include to the telephone number by side for help
Use state mark the step of, the mark includes normal operating condition and abnormal using state.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710502092.7A CN107360554B (en) | 2017-06-27 | 2017-06-27 | Emergency notification method for emergency |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710502092.7A CN107360554B (en) | 2017-06-27 | 2017-06-27 | Emergency notification method for emergency |
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| CN107360554A true CN107360554A (en) | 2017-11-17 |
| CN107360554B CN107360554B (en) | 2021-03-23 |
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| CN201710502092.7A Active CN107360554B (en) | 2017-06-27 | 2017-06-27 | Emergency notification method for emergency |
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| CN114283557A (en) * | 2021-12-27 | 2022-04-05 | 深圳市雷鸟网络传媒有限公司 | Intelligent television distress method and device, intelligent television and storage medium |
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Also Published As
| Publication number | Publication date |
|---|---|
| CN107360554B (en) | 2021-03-23 |
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