CN107292748A - The method and apparatus for controlling orphan singly to distribute - Google Patents
The method and apparatus for controlling orphan singly to distribute Download PDFInfo
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- CN107292748A CN107292748A CN201610226905.XA CN201610226905A CN107292748A CN 107292748 A CN107292748 A CN 107292748A CN 201610226905 A CN201610226905 A CN 201610226905A CN 107292748 A CN107292748 A CN 107292748A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
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Abstract
The present invention proposes a kind of method for controlling orphan singly to distribute, and the described method comprises the following steps：Obtain orphan to be allocated single, search and the single corresponding customer grade of the orphan, determined and the single corresponding grade of service of the orphan according to the customer grade, the service identifiers singly matched with the orphan are determined from the grade of service, the service identifiers are used for one attendant of unique mark, and the single information of the orphan is sent into terminal corresponding with the service identifiers.By the way that orphan is singly carried out into orderly distribution, and suitable attendant can be singly targetedly distributed for the orphan for the single difficulty or ease of orphan, realize and orphan is singly timely and effectively distributed.In addition, the invention also provides the single assigned unit of one kind control orphan.
Description
Technical field
The present invention relates to insurance information process field, more particularly to it is a kind of control orphan singly the method for distribution and
Device.
Background technology
With the development of insurance business, increasing people, which proceeds by, to insure, and insures during insuring
Company can provide the artificial client of insurance agent the insurance business on behalf of correlation is handled, and be responsible for the follow-up clothes of declaration form
Business, and the life cycle of declaration form is typically long, in this process, often occur insurance agent from
The situation of duty, the declaration form that this when, the insurance agent was responsible for has reformed into " orphan is single ", insurance company
Need these " orphans single " distributing to other insurance agent and be responsible for, traditional distribution " orphan is single " is adopted
It is the method being randomly assigned, it is this not have well-regulated distribution often to occur that a client is reallocated
Repeatedly, situations such as service that frequently replacing attendant, attendant provide is unsatisfactory, causes orphan single
Can not timely and effectively it be distributed.
The content of the invention
, singly can not timely and effective assignment problem in order to solve above-mentioned orphan based on this, it is proposed that one kind control is lonely
The method and apparatus that youngster singly distributes.
A kind of method for controlling orphan singly to distribute, the described method comprises the following steps：Obtain orphan to be allocated
It is single, search with the single corresponding customer grade of the orphan, determined and orphan list according to the customer grade
The corresponding grade of service, searches the service identifiers singly matched with the orphan from the grade of service, described
Service identifiers are used for one attendant of unique mark, and the single information of the orphan is sent to and the service
Identify corresponding terminal.
In one of the embodiments, it is described lookup with orphan's singly corresponding customer grade the step of it
It is preceding also to include：Obtain with the single corresponding customer ID of the orphan, the customer ID is for unique mark one
Individual client；Search declaration form corresponding with the customer ID；Judge to whether there is in the declaration form found
On-job list, it is described on-job singly to refer to that the corresponding insurance agent of declaration form belongs to on-the-job personnel；If it is not, then entering
Search with the orphan singly corresponding customer grade the step of；If so, then the orphan is singly distributed to described
The corresponding service identifiers of on-job list.
In one of the embodiments, the information that the orphan is single is sent to and the service identifiers pair
Also include after the step of terminal answered：Receive the information that the terminal is returned；If the information returned is to confirm
Information, then singly distribute to attendant corresponding with the service identifiers by the orphan；If the information returned
Information is to give up, then the service identifiers singly matched with the orphan are redefined in the grade of service.
In one of the embodiments, it is described according to customer grade determine the orphan singly it is corresponding service etc.
Also include before the step of level：Each clothes are calculated according to Multiple factors influential on service quality are filtered out
The corresponding fraction of business personnel；The fraction obtained according to calculating determines the corresponding grade of service of each attendant.
In one of the embodiments, the clothes for determining singly to match with the orphan from the grade of service
The step of business mark, includes：Obtain the orphan singly corresponding address area；Searched in the grade of service
The service identifiers matched with the address area.
The single assigned unit of one kind control orphan, described device includes：Acquisition module, it is to be allocated for obtaining
Orphan it is single；Searching modul, for searching and the single corresponding customer grade of the orphan；First determining module,
For being determined and the single corresponding grade of service of the orphan according to the customer grade；Second determining module, is used
In the service identifiers for determining singly to match with the orphan from the grade of service, the service identifiers are used for only
One one attendant of mark；Sending module, for the single information of the orphan to be sent to and the service
Identify corresponding terminal.
In one of the embodiments, described device also includes：Customer ID acquisition module, obtain with it is described
The single corresponding customer ID of orphan, the customer ID is used for one client of unique mark；Declaration form searching modul,
For searching declaration form corresponding with the customer ID；Judge module, for the declaration form for judging to find
In whether there is on-job list, it is described it is on-job singly refer to that the corresponding insurance agent of declaration form belongs to on-the-job personnel, if
It is no, then notify searching modul to search and the single corresponding customer grade of the orphan；Distribute module, if for looking into
There is on-job list in the declaration form found, then the orphan is singly distributed into the corresponding service identifiers of the on-job list.
In one of the embodiments, described device also includes：Receiving module, is returned for receiving the terminal
The information returned, if the information returned is confirmation, the orphan is singly distributed to and the service identifiers
Corresponding attendant；If return information be to give up information, notify the second determining module redefine with
The service identifiers that the orphan singly matches.
In one of the embodiments, described device also includes：Fraction computing module, is filtered out for basis
Multiple factors influential on service quality calculate the corresponding fraction of each attendant；The grade of service is determined
Module, the fraction for being obtained according to calculating determines the corresponding grade of service of each attendant.
In one of the embodiments, second determining module includes：Region acquisition module, for obtaining
The single corresponding address area of the orphan；Service identifiers searching modul, for being searched in the grade of service
The service identifiers matched with the address area.
The method and apparatus that above-mentioned control orphan singly distributes, the orphan to be allocated by obtaining is single, searches and institute
Orphan's singly corresponding customer grade is stated, is determined and the orphan singly corresponding service etc. according to the customer grade
Level, searches the service identifiers singly matched with the orphan from the grade of service, and the service identifiers are used for
One attendant of unique mark, the single information of the orphan is sent to corresponding with grade of service mark
Terminal.This method is determined with being somebody's turn to do by obtaining orphan's singly corresponding customer grade, and then according to customer grade
The single corresponding grade of service of orphan, the service identifiers i.e. attendant that matching is searched from the grade of service of determination,
The single information of orphan is finally sent to terminal corresponding with service identifiers, will the orphan be singly allocated to this
Attendant.Orphan is singly carried out by orderly distribution by computer, and can be for the single difficulty or ease of orphan
Suitable attendant is singly targetedly distributed for the orphan, is reallocated so as to avoid the occurrence of a client
Repeatedly, situations such as service that attendant provides is unsatisfactory, realizes and orphan is singly timely and effectively distributed.
Brief description of the drawings
Fig. 1 is the applied environment figure of control orphan's list distribution in one embodiment；
Fig. 2 is the method flow diagram of control orphan's list distribution in one embodiment；
Fig. 3 is the method flow diagram of control orphan's list distribution in another embodiment；
Fig. 4 is the method flow diagram of control orphan's list distribution in another embodiment；
Fig. 5 is the method flow diagram of the corresponding grade of service of determination attendant in one embodiment；
Fig. 6 is to determine the method stream with the single service identifiers matched of orphan in one embodiment from the grade of service
Cheng Tu；
Fig. 7 is the single assigned unit structured flowchart of control orphan in one embodiment；
Fig. 8 is the single assigned unit structured flowchart of control orphan in another embodiment；
Fig. 9 is the single assigned unit structured flowchart of control orphan in another embodiment；
Figure 10 is the structured flowchart of the second determining module in one embodiment.
Embodiment
In order to make the purpose , technical scheme and advantage of the present invention be clearer, below in conjunction with accompanying drawing and reality
Example is applied, the present invention will be described in further detail.It should be appreciated that specific embodiment described herein is only
Only to explain the present invention, it is not intended to limit the present invention.
As shown in figure 1, in one embodiment, a kind of method for controlling orphan singly to distribute can be applied to such as Fig. 1
In shown application environment, in this context, terminal 102 is set up with server 104 and communicated, end here
What end 102 be able to can be communicated with smart mobile phone, tablet personal computer, notebook computer, desktop computer etc.
Electronic equipment, server 104 here can be independent server or multiple server groups into
Server cluster.Specifically, server 104 is obtained, orphan to be allocated is single, and searching should with orphan's single pair of
Customer grade, according to customer grade determine with the single corresponding grade of service of orphan, then from the grade of service
The service identifiers singly matched with orphan are searched, the single information of orphan is sent to terminal corresponding with service identifiers
102。
As shown in Fig. 2 in one embodiment it is proposed that a kind of method for controlling the single distribution of orphan, the party
Method comprises the following steps：
Step 202, orphan to be allocated is obtained single.
Specifically, orphan Dan Shi points out the list that the insurance agent of declaration form has left office.In the Life Cycle of declaration form
It is interim, it is desirable to have the artificial declaration form of insurance agent provides service, so needing the insurance agent's of leaving office
Orphan's substance is newly assigned to other insurance agents, after new insurance agent artificial " orphan is single " is provided
Continuous service.
Step 204, search and the single corresponding customer grade of orphan.
In the present embodiment, common customer is when being insured, and insurance company can be according to the difference of each client
Situation is client's divided rank, and the height of customer grade reflects attention journey of the insurance company to client's declaration form
Degree, customer grade it is higher there is provided service also can comparative good-quality a bit.Search and the single corresponding client of orphan
Grade, and then the corresponding grade of service can be determined according to the customer grade.Specifically, according to different feelings
Scape, insurance company is different for the standard of client's divided rank, such as, can according to the occupation of client, income,
The factors such as age are given a mark for each client, and the height of fraction reflects the ability that client insures to a certain extent,
Fraction is higher, and the probability for illustrating that the client insures is higher, conversely, the probability that the client insures is lower.Can be with
The insurance premium paid according to client number give client's divided rank, the insurance premium that client pays is higher, should
The corresponding customer grade of client is higher, conversely, then the corresponding customer grade of the client is lower.
Step 206, determined and the single corresponding grade of service of orphan according to customer grade.
In the present embodiment, the corresponding relation between customer grade and the corresponding grade of service is prestored, visitor
Family higher grade, and the corresponding grade of service is also higher, conversely, customer grade is lower, corresponding service etc.
Level is lower.Orphan is got singly after corresponding customer grade, searched according to the customer grade got with
The corresponding grade of service of the customer grade, and then also determined that orphan's singly corresponding grade of service, service etc.
Level is higher, and there is provided the attendant of service more high-quality.Specifically, can be according to filtering out to service quality
Influential Multiple factors calculate the corresponding fraction of each attendant, and the fraction then obtained according to calculating is true
Determine the corresponding grade of service of each attendant, then the correspondence by customer grade and grade of service progress one by one
Storage, therefore, it can just be found according to customer grade and the single corresponding grade of service of orphan.
Step 208, the service identifiers singly matched with orphan are determined from the grade of service, service identifiers are used for unique
Identify an attendant.
In the present embodiment, the service quality previously according to each attendant carries out all attendants
The division of grade, each grade of service typically has multiple attendants, finds take singly corresponding with orphan
After grade of being engaged in, the service identifiers singly matched with the orphan are also determined from the grade of service, service identifiers are used for
One attendant of unique mark, i.e., it is attendant that service identifiers are corresponding.From the grade of service determine with
The method for the service identifiers that orphan singly matches has a variety of, wherein it is possible to each clothes in the grade of service
The task amount that business personnel have at present is distributed, and it is fewer that orphan preferentially singly distributed into current task amount
Attendant, so can balanced each attendant task amount, while also can guarantee that orphan can singly obtain
To more timely servicing.Orphan singly corresponding address area can also be obtained first, then in the grade of service
Middle lookup and the nearest service identifiers in the address area, it is more easily the orphan to be so conducive to attendant
It is single that service is provided.
Step 210, the single information of orphan is sent to terminal corresponding with service identifiers.
Specifically, after the service identifiers that determination is singly matched with orphan from the grade of service, by the single letter of the orphan
Breath is sent to terminal corresponding with service identifiers, that is to say, that be singly allocated to the orphan and the service mark
Know corresponding attendant.
In the present embodiment, it is single by obtaining orphan to be allocated, search with the single corresponding customer grade of orphan,
According to customer grade determine with the single corresponding grade of service of orphan, determine singly to match with orphan from the grade of service
Service identifiers, service identifiers are used for one attendant of unique mark, by the single information of orphan be sent to
The grade of service identifies corresponding terminal.This method by obtaining orphan's singly corresponding customer grade, and then according to
Customer grade determine with the single corresponding grade of service of the orphan, the clothes of matching are searched from the grade of service of determination
Mark of being engaged in is attendant, and the single information of orphan finally is sent into terminal corresponding with service identifiers, will
The orphan is singly allocated to the attendant.Orphan is singly carried out by orderly distribution, and energy by computer
Suitable attendant is singly targetedly enough distributed for the orphan for the single difficulty or ease of orphan, so as to avoid the occurrence of
One client is reallocated repeatedly, situations such as service that attendant provides is unsatisfactory, realizes to orphan
Youngster singly timely and effectively distributes.
As shown in figure 3, in one embodiment, the step of lookup is with orphan's singly corresponding customer grade it
It is preceding also to include：
Step 212, obtain with the single corresponding customer ID of orphan, customer ID is for one client of unique mark.
Specifically, customer ID is used for one client of unique mark.Obtain with the single corresponding customer ID of orphan,
Which client is just to look for the orphan is singly, is found after the customer ID, goes to look into further according to the customer ID
Look for whether the client also has other declaration forms.
Step 214, declaration form corresponding with customer ID is searched.
Specifically, a client often has multiple declaration forms, such as, client can unsoundness danger simultaneously
Declaration form, the declaration form of endowment insurance, the declaration form of vehicle insurance etc., i.e., multiple declaration forms can correspond to same customer ID.
Orphan is found singly after corresponding customer ID, searches that the customer ID is corresponding all to be protected according to the customer ID
It is single.
Step 216, judge to whether there is on-job list in the declaration form found, it is on-job singly to refer to the corresponding guarantor of declaration form
Dangerous agent belongs to on-the-job personnel, if it is not, then entering step 204, if so, will then enter step 218.
Specifically, on-job singly refer to that the corresponding insurance agent of declaration form belongs to on-the-job personnel, according to customer ID
Find after all declaration forms corresponding with the customer ID, search whether there is on-job list in all declaration forms,
Search and whether there is on-job list in all declaration forms of the client, if so, the declaration form then is distributed into on-job list
Corresponding service identifiers, when having on-job single in declaration form, it is understood that there may be two kinds of situations, during one kind is declaration form
It is on-job singly have multiple, and respectively correspond to different service identifiers be different attendants, then now only
The corresponding service identifiers of one of them on-job list of selection are needed, then orphan is singly distributed to the clothes in being chosen
The corresponding attendant of business mark.Another situation is that one or more on-job list only corresponds to same service
Personnel, at this moment just singly distribute to orphan unique attendant.The principle of distribution is preferably to accomplish one
The Service Principle of individual one attendant of client, such client can just seek advice from oneself by an attendant
The all problems of declaration form, are conducive to lifting customer experience.Searched and the single corresponding visitor of orphan if it is not, then entering
The step of family grade.
Step 218, orphan is singly distributed to the corresponding service identifiers of on-job list.
If specifically, there is on-job list in declaration form, searching service identifiers corresponding with the on-job list, then general
The orphan singly distributes to the corresponding service identifiers of the on-job list, i.e., orphan is singly distributed to other declaration forms of the client
Corresponding on-job attendant.One attendant of a client is so easy to implement, is conducive to lifting client
Experience.
As shown in figure 4, in one embodiment, the single information of orphan is sent to corresponding with service identifiers
Also include after the step of terminal：
Step 220, the information that receiving terminal is returned, if what is returned is confirmation, into step 222,
If what is returned is to give up information, the service identifiers singly matched with orphan are redefined into step 208.
In the present embodiment, in order to realize the principle of voluntariness, will the single information of the orphan be sent to corresponding service
After personnel, the attendant can select to receive or refuse the distribution, if the attendant receives distribution,
Confirmation is then returned to, if the attendant does not receive distribution, information is abandoned in return.Specifically, will
The single information of orphan is sent to after the corresponding terminal of service identifiers, the information that receiving terminal is returned, when terminal connects
When the return information of receipts is confirmation, illustrate that corresponding attendant is ready to receive orphan list, according to this
Confirmation just can singly confirm orphan to distribute to the corresponding attendant of the service identifiers.If corresponding clothes
Business personnel are unwilling to receive orphan list, then return and abandon information, then system will be weighed in the grade of service
It is new to search the attendant singly matched with the orphan.
Step 222, orphan is singly distributed to attendant corresponding with service identifiers.
Specifically, the information that receiving terminal is returned, when the return information that terminal is received is confirmation, says
Bright corresponding attendant is ready to receive orphan list, just can singly be distributed to orphan according to the confirmation
The corresponding attendant of the service identifiers.
As shown in figure 5, in one embodiment, orphan's singly corresponding service etc. is being determined according to customer grade
The step of also including determining attendant's corresponding grade of service before the step of level, specifically include：
Step 502, each attendant couple is calculated according to filtering out influential on service quality Multiple factors
The fraction answered.
Specifically, can be picked out to influenceing the Multiple factors of service quality to carry out screening on service quality influence
The larger factor of weight ratio, then according to the multiple key factors influential on service quality filtered out to every
Individual attendant is given a mark, that is, calculates the corresponding fraction of each attendant.
Step 504, the fraction obtained according to calculating determines the corresponding grade of service of each attendant.
Specifically, the fraction of each attendant obtained according to calculating, is divided into multiple grades by attendant,
Such as it is divided into 1-10 grade, higher grade, illustrates that corresponding service quality is better, lower grade, services
Quality is relatively lower.
As shown in fig. 6, in one embodiment, it is described to determine singly to match with orphan from the grade of service
Service identifiers the step of include：
Step 208a, obtains orphan singly corresponding address area.
Specifically, singly corresponding address area refers to address area of the orphan singly where corresponding client i.e. to orphan
Customer address, obtains orphan singly corresponding address area, exactly obtains corresponding customer address.In order to
More it is easily offering customers service, the prioritizing selection attendant closer from client or selection are often negative
The attendant for blaming the address area.
Step 208b, searches the service identifiers matched with address area in the grade of service.
In the present embodiment, determine that orphan singly behind corresponding address area, searches and the ground in the grade of service
The service identifiers of location Region Matching, specifically, often having several attendants in the same grade of service, true
It is to search the clothes matched to be searched in the fixed grade of service with orphan's service identifiers that singly corresponding address area is matched
Business personnel, specifically, can be using the attendant nearest from client as the attendant of matching, can also
The attendant that will be responsible for the address area is used as the attendant of matching.
As shown in fig. 7, in one embodiment it is proposed that a kind of single assigned unit of control orphan, the dress
Put including：
Acquisition module 702, the orphan to be allocated for obtaining is single.
Specifically, orphan Dan Shi points out the list that the insurance agent of declaration form has left office.In the Life Cycle of declaration form
It is interim, it is desirable to have the artificial declaration form of insurance agent provides service, so needing the insurance agent's of leaving office
Orphan's substance is newly assigned to other insurance agents, after new insurance agent artificial " orphan is single " is provided
Continuous service.
Searching modul 704, for searching and the single corresponding customer grade of orphan.
In the present embodiment, common customer is when being insured, and insurance company can be according to the difference of each client
Situation is client's divided rank, and the height of customer grade reflects attention journey of the insurance company to client's declaration form
Degree, customer grade it is higher there is provided service also can comparative good-quality a bit.Search and the single corresponding client of orphan
Grade, and then the corresponding grade of service can be determined according to the customer grade.Specifically, according to different feelings
Scape, insurance company is different for the standard of client's divided rank, such as, can according to the occupation of client, income,
The factors such as age are given a mark for each client, and the height of fraction reflects the ability that client insures to a certain extent,
Fraction is higher, and the probability for illustrating that the client insures is higher, conversely, the probability that the client insures is lower.Can be with
The insurance premium paid according to client number give client's divided rank, the insurance premium that client pays is higher, should
The corresponding customer grade of client is higher, conversely, then the corresponding customer grade of the client is lower.
First determining module 706, for being determined and the single corresponding grade of service of orphan according to customer grade.
In the present embodiment, the corresponding relation between customer grade and the corresponding grade of service is prestored, visitor
Family higher grade, and the corresponding grade of service is also higher, conversely, customer grade is lower, corresponding service etc.
Level is lower.Orphan is got singly after corresponding customer grade, searched according to the customer grade got with
The corresponding grade of service of the customer grade, and then also determined that orphan's singly corresponding grade of service, service etc.
Level is higher, and there is provided the attendant of service more high-quality.Specifically, can be according to filtering out to service quality
Influential Multiple factors calculate the corresponding fraction of each attendant, and the fraction then obtained according to calculating is true
Determine the corresponding grade of service of each attendant, then the correspondence by customer grade and grade of service progress one by one
Storage, therefore, it can just be found according to customer grade and the single corresponding grade of service of orphan.
Second determining module 708, for determining the service identifiers singly matched with orphan, service from the grade of service
Identify for one attendant of unique mark.
In the present embodiment, the service quality previously according to each attendant carries out all attendants
The division of grade, each grade of service typically has multiple attendants, finds take singly corresponding with orphan
After grade of being engaged in, the service identifiers singly matched with the orphan are also determined from the grade of service, service identifiers are used for
One attendant of unique mark, i.e., it is attendant that service identifiers are corresponding.From the grade of service determine with
The method for the service identifiers that orphan singly matches has a variety of, wherein it is possible to each clothes in the grade of service
The task amount that business personnel have at present is distributed, and it is fewer that orphan preferentially singly distributed into current task amount
Attendant, so can balanced each attendant task amount, while also can guarantee that orphan can singly obtain
To more timely servicing.Orphan singly corresponding address area can also be obtained first, then in the grade of service
Middle lookup and the nearest service identifiers in the address area, it is more easily the orphan to be so conducive to attendant
It is single that service is provided.
Sending module 710, for the single information of orphan to be sent into terminal corresponding with service identifiers.
Specifically, after the service identifiers that determination is singly matched with orphan from the grade of service, by the single letter of the orphan
Breath is sent to terminal corresponding with service identifiers, that is to say, that be singly allocated to the orphan and the service mark
Know corresponding attendant.
In the present embodiment, it is single by obtaining orphan to be allocated, search with the single corresponding customer grade of orphan,
According to customer grade determine with the single corresponding grade of service of orphan, determine singly to match with orphan from the grade of service
Service identifiers, service identifiers are used for one attendant of unique mark, by the single information of orphan be sent to
The grade of service identifies corresponding terminal.This method by obtaining orphan's singly corresponding customer grade, and then according to
Customer grade determine with the single corresponding grade of service of the orphan, the clothes of matching are searched from the grade of service of determination
Mark of being engaged in is attendant, and the single information of orphan finally is sent into terminal corresponding with service identifiers, will
The orphan is singly allocated to the attendant.Orphan is singly carried out by orderly distribution, and energy by computer
Suitable attendant is singly targetedly enough distributed for the orphan for the single difficulty or ease of orphan, so as to avoid the occurrence of
One client is reallocated repeatedly, situations such as service that attendant provides is unsatisfactory, realizes to orphan
Youngster singly timely and effectively distributes.
As shown in figure 8, in one embodiment, the single assigned unit of above-mentioned control orphan also includes：
Customer ID acquisition module 712, obtain is used for uniquely with the single corresponding customer ID of orphan, customer ID
Identify a client.
Specifically, customer ID is used for one client of unique mark.Obtain with the single corresponding customer ID of orphan,
Which client is just to look for the orphan is singly, is found after the customer ID, goes to look into further according to the customer ID
Look for whether the client also has other declaration forms.
Declaration form searching modul 714, for searching declaration form corresponding with customer ID.
Specifically, a client often has multiple declaration forms, such as, client can unsoundness danger simultaneously
Declaration form, the declaration form of endowment insurance, the declaration form of vehicle insurance etc., i.e., multiple corresponding same customer IDs of declaration form.Find
After corresponding customer ID, the corresponding all declaration forms of the customer ID singly are searched according to the customer ID by orphan.
It whether there is on-job list in judge module 716, the declaration form found for judgement, it is on-job singly to refer to declaration form
Corresponding insurance agent belongs to on-the-job personnel, if it is not, then notifying searching modul is searched singly corresponding with orphan
Customer grade.
Specifically, on-job singly refer to that the corresponding insurance agent of declaration form belongs to on-the-job personnel, according to customer ID
Find after all declaration forms corresponding with the customer ID, search whether there is on-job list in all declaration forms,
Search and whether there is on-job list in all declaration forms of the client, if so, the declaration form then is distributed into on-job list
Corresponding service identifiers, when having on-job single in declaration form, it is understood that there may be two kinds of situations, during one kind is declaration form
It is on-job singly have multiple, and respectively correspond to different service identifiers be different attendants, then only select it
In the corresponding service identifiers of an on-job list, then orphan is singly distributed to the service identifiers correspondence in being chosen
Attendant.Another is that situation is that one or more on-job list only corresponds to same attendant, this
When orphan is just singly distributed to unique attendant.Preferably accomplish one attendant's of a client
Service Principle, such client can just seek advice from all problems of oneself declaration form by an attendant, favorably
In lifting customer experience.If it is not, then notifying searching modul to search and the single corresponding customer grade of orphan.
Distribute module 718, if for there is on-job list in the declaration form that finds, orphan is singly distributed to on-job
Single corresponding service identifiers.
If specifically, there is on-job list in declaration form, searching service identifiers corresponding with the on-job list, then general
The orphan singly distributes to the corresponding service identifiers of the on-job list, i.e., orphan is singly distributed to other declaration forms of the client
Corresponding on-job attendant.One attendant of a client is so easy to implement, is conducive to lifting client
Experience.
In one embodiment, the single assigned unit of above-mentioned control orphan also includes：
Receiving module, the information returned for receiving terminal, if the information returned is confirmation, by orphan
Youngster singly distributes to attendant corresponding with service identifiers；If the information returned is to give up information, the is notified
Two determining modules redefine the service identifiers singly matched with orphan.
In the present embodiment, in order to realize the principle of voluntariness, will the single information of the orphan be sent to corresponding service
After personnel, the attendant can select to receive or refuse the distribution, if the attendant receives distribution,
Confirmation is then returned to, if the attendant does not receive distribution, information is abandoned in return.Specifically, will
The single information of orphan is sent to after the corresponding terminal of service identifiers, the information that receiving terminal is returned, when terminal connects
When the return information of receipts is confirmation, illustrate that corresponding attendant is ready to receive orphan list, according to this
Confirmation just can singly confirm orphan to distribute to the corresponding attendant of the service identifiers.If corresponding clothes
Business personnel are unwilling to receive orphan list, then return and abandon information, then system will be weighed in the grade of service
It is new to search the attendant singly matched with the orphan.
As shown in figure 9, in one embodiment, the single assigned unit of above-mentioned control orphan also includes：
Fraction computing module 720, for calculating every according to the Multiple factors influential on service quality filtered out
The corresponding fraction of individual attendant；
Specifically, can be picked out to influenceing the Multiple factors of service quality to carry out screening on service quality influence
The larger factor of weight ratio, then according to the multiple key factors influential on service quality filtered out to every
Individual attendant is given a mark, that is, calculates the corresponding fraction of each attendant.
Grade of service determining module 722, the fraction for being obtained according to calculating determines that each attendant is corresponding
The grade of service.
Specifically, the fraction of each attendant obtained according to calculating, is divided into multiple grades by attendant,
Such as it is divided into 1-10 grade, higher grade, illustrates that corresponding service quality is better, lower grade, services
Quality is relatively lower
As shown in Figure 10, in one embodiment, the second determining module includes：
Region acquisition module 708a, for obtaining orphan singly corresponding address area.
Specifically, singly corresponding address area refers to address area of the orphan singly where corresponding client i.e. to orphan
Customer address, obtains orphan singly corresponding address area, exactly obtains corresponding customer address.In order to
More it is easily offering customers service, the prioritizing selection attendant closer from client or selection are often negative
The attendant for blaming the address area.
Service identifiers searching modul 708b, for searching the service mark matched with address area in the grade of service
Know.
In the present embodiment, determine that orphan singly behind corresponding address area, searches and the ground in the grade of service
The service identifiers of location Region Matching, specifically, often having several attendants in the same grade of service, true
It is to search the clothes matched to be searched in the fixed grade of service with orphan's service identifiers that singly corresponding address area is matched
Business personnel, specifically, can be using the attendant nearest from client as the attendant of matching, can also
The attendant that will be responsible for the address area is used as the attendant of matching.
Embodiment described above only expresses the several embodiments of the present invention, and it describes more specific and detailed,
But therefore it can not be interpreted as the limitation to the scope of the claims of the present invention.It should be pointed out that for this area
Those of ordinary skill for, without departing from the inventive concept of the premise, can also make it is some deformation and
Improve, these belong to protection scope of the present invention.Therefore, the protection domain of patent of the present invention should be with appended
Claim is defined.
Claims (10)
1. a kind of method for controlling orphan singly to distribute, the described method comprises the following steps：
Obtain orphan to be allocated single；
Search and the single corresponding customer grade of the orphan；
Determined and the single corresponding grade of service of the orphan according to the customer grade；
The service identifiers singly matched with the orphan are determined from the grade of service, the service identifiers are used for
One attendant of unique mark；
The single information of the orphan is sent to terminal corresponding with the service identifiers.
2. according to the method described in claim 1, it is characterised in that in the lookup and orphan's single pair of
Also include before the step of customer grade answered：
Obtain with the single corresponding customer ID of the orphan, the customer ID is for one client of unique mark；
Search declaration form corresponding with the customer ID；
Judge to whether there is on-job list in the declaration form that finds, it is described on-job singly to refer to the corresponding guarantor of declaration form
Dangerous agent belongs to on-the-job personnel；
If it is not, then enter search with the orphan singly corresponding customer grade the step of；
If so, the orphan is singly then distributed into the corresponding service identifiers of the on-job list.
3. according to the method described in claim 1, it is characterised in that the information that the orphan is single is sent out
Also include after the step of being sent to terminal corresponding with the service identifiers：
Receive the information that the terminal is returned；
If the information returned is confirmation, the orphan is singly distributed to corresponding with the service identifiers
Attendant；
If the information returned is to give up information, redefined in the grade of service and single of the orphan
The service identifiers matched somebody with somebody.
4. according to the method described in claim 1, it is characterised in that according to customer grade determine institute described
State orphan singly the corresponding grade of service the step of before also include：
The corresponding fraction of each attendant is calculated according to Multiple factors influential on service quality are filtered out；
The fraction obtained according to calculating determines the corresponding grade of service of each attendant.
5. according to the method described in claim 1, it is characterised in that described to be determined from the grade of service
The step of service identifiers singly matched with the orphan, includes：
Obtain the orphan singly corresponding address area；
The service identifiers matched with the address area are searched in the grade of service.
6. the single assigned unit of one kind control orphan, it is characterised in that described device includes：
Acquisition module, the orphan to be allocated for obtaining is single；
Searching modul, for searching and the single corresponding customer grade of the orphan；
First determining module, for being determined and the single corresponding grade of service of the orphan according to the customer grade；
Second determining module, for determining the service identifiers singly matched with the orphan from the grade of service,
The service identifiers are used for one attendant of unique mark；
Sending module, for the single information of the orphan to be sent into terminal corresponding with the service identifiers.
7. device according to claim 6, it is characterised in that described device also includes：
Customer ID acquisition module, is obtained and the single corresponding customer ID of the orphan, the customer ID use
In one client of unique mark；
Declaration form searching modul, for searching declaration form corresponding with the customer ID；
Judge module, it is described on-job to be singly for judging to whether there is on-job list in the declaration form that finds
Refer to the corresponding insurance agent of declaration form and belong to on-the-job personnel, if it is not, then notifying searching modul to search and the orphan
The single corresponding customer grade of youngster；
Distribute module, if for there is on-job list in the declaration form that finds, the orphan is singly distributed into institute
State the corresponding service identifiers of on-job list.
8. device according to claim 6, it is characterised in that described device also includes：
Receiving module, for receiving the information that the terminal is returned, if the information returned is confirmation,
The orphan is singly distributed into attendant corresponding with the service identifiers；If the information returned is to give up letter
Breath, then notify the second determining module to redefine the service identifiers singly matched with the orphan.
9. device according to claim 6, it is characterised in that described device also includes：
Fraction computing module, for calculating each according to the Multiple factors influential on service quality filtered out
The corresponding fraction of attendant；
Grade of service determining module, the fraction for being obtained according to calculating determines the corresponding clothes of each attendant
Business grade.
10. device according to claim 6, it is characterised in that second determining module includes：
Region acquisition module, for obtaining the orphan singly corresponding address area；
Service identifiers searching modul, for searching the clothes matched with the address area in the grade of service
Business mark.
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| CN201610226905.XA CN107292748A (en) | 2016-04-13 | 2016-04-13 | The method and apparatus for controlling orphan singly to distribute |
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| CN108428187A (en) * | 2017-12-21 | 2018-08-21 | 中国平安人寿保险股份有限公司 | Address matching method, apparatus and storage medium |
| CN108460513A (en) * | 2018-01-12 | 2018-08-28 | 平安科技（深圳）有限公司 | Orphan's form processing method, device, terminal device and storage medium |
| CN108521524A (en) * | 2018-04-09 | 2018-09-11 | 平安科技（深圳）有限公司 | It attends a banquet assistant task management method, device, computer equipment and storage medium |
| CN108564255A (en) * | 2018-03-22 | 2018-09-21 | 中国平安人寿保险股份有限公司 | Matching Model construction method, orphan's list distribution method, device, medium and terminal |
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| CN108268995A (en) * | 2017-10-31 | 2018-07-10 | 平安科技（深圳）有限公司 | Declaration form problem part processing method, device, computer equipment and readable storage medium storing program for executing |
| CN108428187A (en) * | 2017-12-21 | 2018-08-21 | 中国平安人寿保险股份有限公司 | Address matching method, apparatus and storage medium |
| WO2019136803A1 (en) * | 2018-01-12 | 2019-07-18 | 平安科技（深圳）有限公司 | Orphan bill processing method, apparatus, terminal device and storage medium |
| CN108460513A (en) * | 2018-01-12 | 2018-08-28 | 平安科技（深圳）有限公司 | Orphan's form processing method, device, terminal device and storage medium |
| CN108564255A (en) * | 2018-03-22 | 2018-09-21 | 中国平安人寿保险股份有限公司 | Matching Model construction method, orphan's list distribution method, device, medium and terminal |
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| CN108521524B (en) * | 2018-04-09 | 2020-10-16 | 平安科技（深圳）有限公司 | Agent collaborative task management method and device, computer equipment and storage medium |
| CN108776910A (en) * | 2018-06-15 | 2018-11-09 | 北京盛宴联盟科技有限公司 | A kind of customer service management method and device |
| CN109300048A (en) * | 2018-08-13 | 2019-02-01 | 中国平安人寿保险股份有限公司 | Electronic device, non-pure orphan's list distribution method and computer readable storage medium |
| CN109359797A (en) * | 2018-08-21 | 2019-02-19 | 平安科技（深圳）有限公司 | Electronic device, loan collection case division method and storage medium |
| CN109460884A (en) * | 2018-09-03 | 2019-03-12 | 中国平安人寿保险股份有限公司 | Orphan's list distribution method, electronic device and readable storage medium storing program for executing |
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Application publication date: 20171024 |