CN107280496A - The failure report method and system of intelligent cooking equipment - Google Patents
The failure report method and system of intelligent cooking equipment Download PDFInfo
- Publication number
- CN107280496A CN107280496A CN201710642831.2A CN201710642831A CN107280496A CN 107280496 A CN107280496 A CN 107280496A CN 201710642831 A CN201710642831 A CN 201710642831A CN 107280496 A CN107280496 A CN 107280496A
- Authority
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- Prior art keywords
- cooking equipment
- intelligent cooking
- server
- sale service
- failure
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Classifications
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- A—HUMAN NECESSITIES
- A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
- A47J—KITCHEN EQUIPMENT; COFFEE MILLS; SPICE MILLS; APPARATUS FOR MAKING BEVERAGES
- A47J36/00—Parts, details or accessories of cooking-vessels
- A47J36/32—Time-controlled igniting mechanisms or alarm devices
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Food Science & Technology (AREA)
- Health & Medical Sciences (AREA)
- Computing Systems (AREA)
- General Health & Medical Sciences (AREA)
- Medical Informatics (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses a kind of failure report method of intelligent cooking equipment and system, wherein, method includes：Server receives the failure code that intelligent cooking equipment is uploaded；Server generates fault message according to failure code, and fault message is sent to mobile terminal；Server receives the after-sale service request that mobile terminal is sent, and after-sale service request is generated according to fault message, and includes the facility information of intelligent cooking equipment；Server is according to after-sale service request generation after-sales-service information.The failure report method of the intelligent cooking equipment of the embodiment of the present invention, the failure code that intelligent cooking equipment is uploaded is received by server, and fault message is generated according to failure code, the after-sale service generated according to fault message for receiving mobile terminal transmission again is asked, after-sales-service information is ultimately generated, failure code is understood without user, easily knows the fault message of intelligent cooking equipment, and corresponding after-sale service is obtained in time, improve user experience.
Description
Technical field
The present invention relates to internet of things field, more particularly to a kind of intelligent cooking equipment failure report method and be
System.
Background technology
With the continuous progress of science and technology, increasing Intelligent hardware is connected into internet in the way of Internet of Things, passed through
Internet platform realizes more powerful function.In order to meet the culinary art demand of user, producer is proposed such as micro-wave oven, electricity one after another
The intelligent cooking equipment such as rice cooker, baking box.At present, mainly by installing the corresponding product of intelligent cooking equipment in the terminal
APP, the remote control to intelligent cooking equipment is realized by server.Mobile terminal is with after intelligent cooking apparatus bound, going back
Can be by the working condition of product APP simultaneous display intelligent cooking equipment.When intelligent cooking equipment fault, typically intelligence
Can the display screen of cooking equipment show DTC, to point out user intelligent cooking equipment fault.However, domestic consumer can not solve
Read fault code, and do not know about the implication of DTC, it is impossible to failure problems are intuitively embodied, cause user not obtain in time
After-sale service.
The content of the invention
The purpose of the present invention is intended at least solve one of above-mentioned technical problem to a certain extent.
Therefore, first purpose of the present invention is to propose a kind of failure report method of intelligent cooking equipment, without use
Family understands failure code, easily knows the fault message of intelligent cooking equipment, and obtains corresponding after-sale service in time, improves
User experience.
Second object of the present invention is to propose a kind of failure reporting system of intelligent cooking equipment.
For up to above-mentioned purpose, first aspect present invention embodiment proposes a kind of failure side of reporting of intelligent cooking equipment
Method, including：
Server receives the failure code that intelligent cooking equipment is uploaded；
The server generates fault message according to the failure code, and the fault message is sent to mobile whole
End；
The server receives the after-sale service request that the mobile terminal is sent, and the after-sale service request is according to institute
Fault message generation is stated, and includes the facility information of the intelligent cooking equipment；
The server is according to after-sale service request generation after-sales-service information.
The failure report method of the intelligent cooking equipment of the embodiment of the present invention, is received in intelligent cooking equipment by server
The failure code of biography, and fault message is generated according to failure code, then receive being generated according to fault message for mobile terminal transmission
After-sale service request, ultimately generate after-sales-service information, without user understand failure code, easily know that intelligent cooking is set
Standby fault message, and corresponding after-sale service is obtained in time, improve user experience.
For up to above-mentioned purpose, second aspect of the present invention embodiment proposes syndicate in a kind of failure of intelligent cooking equipment
System, including：
Intelligent cooking equipment, for uploading failure code to server；
The server, for receiving the failure code that the intelligent cooking equipment is uploaded, and according to the failure code
Fault message is generated, and the fault message is sent to mobile terminal；
The mobile terminal, for showing the fault message, and receives after-sale service request, and take described after sale
Business request is sent to the server；
The server, receives the after-sale service request that the mobile terminal is sent, and ask according to the after-sale service
After-sales-service information is generated, wherein, the after-sale service request bag contains the facility information of the intelligent cooking equipment.
The failure reporting system of the intelligent cooking equipment of the embodiment of the present invention, is received in intelligent cooking equipment by server
The failure code of biography, and fault message is generated according to failure code, then receive being generated according to fault message for mobile terminal transmission
After-sale service request, ultimately generate after-sales-service information, without user understand failure code, easily know that intelligent cooking is set
Standby fault message, and corresponding after-sale service is obtained in time, improve user experience.
The additional aspect of the present invention and advantage will be set forth in part in the description, and will partly become from the following description
Obtain substantially, or recognized by the practice of the present invention.
Brief description of the drawings
Of the invention above-mentioned and/or additional aspect and advantage will become from the following description of the accompanying drawings of embodiments
Substantially and be readily appreciated that, wherein：
Fig. 1 is the flow chart of the failure report method for the intelligent cooking equipment that one embodiment of the invention is proposed；
Fig. 2 is the flow chart of the failure report method for the intelligent cooking equipment that another embodiment of the present invention is proposed；
Fig. 3 is the flow chart of the failure report method for the intelligent cooking equipment that further embodiment of this invention is proposed；
Fig. 4 is the structural representation of the failure reporting system for the intelligent cooking equipment that one embodiment of the invention is proposed.
Embodiment
Embodiments of the invention are described below in detail, the example of the embodiment is shown in the drawings, wherein from beginning to end
Same or similar label represents same or similar element or the element with same or like function.Below with reference to attached
The embodiment of figure description is exemplary, it is intended to for explaining the present invention, and be not considered as limiting the invention.
Below with reference to the accompanying drawings the failure report method and system of the intelligent cooking equipment of the embodiment of the present invention described.
Fig. 1 is the flow chart of the failure report method for the intelligent cooking equipment that one embodiment of the invention is proposed.
As shown in figure 1, the failure report method of intelligent cooking equipment, comprises the following steps：
S101, server receives the failure code that intelligent cooking equipment is uploaded.
In one embodiment of the invention, user using intelligent cooking equipment when being cooked, intelligent cooking equipment
Failure is there occurs, such as micro-wave oven can not be heated.Now, intelligent cooking equipment can send corresponding failure generation to server
Code.
S102, server generates fault message according to failure code, and fault message is sent to mobile terminal.
Wherein, server preserves failure information database.Failure code is preserved in failure information database and its right
The fault message answered.For example：Microwave stove timer failure correspondence 501, microwave oven turntable does not rotate correspondence 502, etc..
In one embodiment of the invention, server can be found according to failure code from failure information database with
The corresponding fault message of failure code.After the corresponding fault message of failure code is found, server can be by fault message
Mobile terminal is sent to, so as to point out user's intelligent cooking equipment to there occurs failure, and the specifying information of user malfunction is informed.
S103, server receives the after-sale service request that mobile terminal is sent.
Wherein, after-sale service request is generated according to fault message, and includes the facility information of intelligent cooking equipment.
In one embodiment of the invention, user is after intelligent cooking device fails are learnt, can be based on receiving
Fault message, after-sale service request is declared using mobile terminal to server.For example：Utilize the product installed in mobile terminal
APP, in its after-sale service page, fills in relevant information such as time of failure, the ID of intelligent cooking equipment, model, contact
People's phone etc..Determine it is errorless after, submit to server, be further processed by server.It should be appreciated that failure is sent out
The raw time can be self registering, and the information such as ID, model, contact phone of intelligent cooking equipment can be prestored
's.
S104, server is according to after-sale service request generation after-sales-service information.
In one embodiment of the invention, can according to the address information of after-sale service acquisition request intelligent cooking equipment,
According to the after-sale service personnel that address information is the nearest after-sale service site of intelligent cooking equipment matching distance.For example：With
When intelligent cooking equipment is bought at family, or during registration intelligent cooking equipment, the address information of the user of input can be cooked with intelligence
The relevant information for equipment of preparing food is bound.When intelligent cooking equipment breaks down, after-sale service can be sent by mobile terminal
Request, server can be obtained and some device-dependent information of the intelligent cooking, such as intelligence after after-sale service request is received
The ID of micro-wave oven is 12345678, and user name is Zhang San, and the cell-phone number of Zhang San is 13000000000, and address is Beijing Haidian
Area xx roads xx.So, an after-sale service site closest with the address may be selected, an after-sale service is therefrom selected
Personnel provide after-sale service for it, solve produced problem.
The failure report method of the intelligent cooking equipment of the embodiment of the present invention, is received in intelligent cooking equipment by server
The failure code of biography, and fault message is generated according to failure code, then receive being generated according to fault message for mobile terminal transmission
After-sale service request, ultimately generate after-sales-service information, without user understand failure code, easily know that intelligent cooking is set
Standby fault message, and corresponding after-sale service is obtained in time, improve user experience.
In another embodiment of the present invention, as shown in Fig. 2 the failure report method of intelligent cooking equipment, can also be wrapped
Include following steps：
S105, sets up the binding relationship of mobile terminal and intelligent cooking equipment, and binding relationship is preserved to server.
Before the after-sale service request that mobile terminal is sent is received, mobile terminal and intelligent cooking equipment can be first set up
Binding relationship, then both binding relationships are preserved into server, enable a user to by mobile terminal
The device-dependent information of intelligent cooking is checked, and by mobile terminal control long-range to the progress of intelligent cooking equipment etc.,
It is user-friendly and manages.
In yet another embodiment of the present invention, as shown in figure 3, the failure report method of intelligent cooking equipment, can also be wrapped
Include following steps：
S106, after generation after-sales-service information, server feeds back after-sales-service information to mobile terminal.
For example：The intelligent electric cooker for living certain user on Haidian District, Beijing City xx roads xx is broken, and it passes through mobile phone visitor
Family end have sent after-sale service request.The content of after-sale service request mainly includes ID, the fault message of intelligent electric cooker, possesses
Address, telephone number of person etc..Server is after the after-sale service request of user proposition is received, generation one after-sale service letter
Breath, then feeds back the after-sales-service information to mobile terminal, such as sends herein below to the corresponding mobile terminal of intelligent electric cooker：
Visit after-sale service time, visit after-sale service personnel name and its telephone number etc. so that user can be fed back in time,
Ensure after-sale service quality.
To realize above-described embodiment, the present invention also proposes a kind of failure reporting system of intelligent cooking equipment.
As shown in figure 4, the failure reporting system of intelligent cooking equipment include intelligent cooking equipment 410, server 420 and
Mobile terminal 430.
Intelligent cooking equipment 410 is used to upload failure code to server.
Server 420 is used for the failure code for receiving the upload of intelligent cooking equipment, and generates failure letter according to failure code
Breath, and fault message is sent to mobile terminal 430.
Mobile terminal 430 is used to show fault message, and receives after-sale service request, and after-sale service is asked into transmission
To server 420.
Server 420 receives the after-sale service request that mobile terminal is sent, and is taken after sale according to after-sale service request generation
Business information.Wherein, after-sale service request bag contains the facility information of intelligent cooking equipment.Specifically, server 420 can be according to selling
Service request obtains the address information of intelligent cooking equipment 410 afterwards, is the matching distance of intelligent cooking equipment 410 according to address information
The after-sale service personnel of nearest after-sale service site.
In addition, server 420 can also preserve the binding relationship of mobile terminal 430 and intelligent cooking equipment 410.
In another embodiment of the present invention, server 420 preserves failure information database.Server 420 can root
Fault message corresponding with failure code is found from failure code database according to failure code.
After generation after-sales-service information, server 420 can feed back after-sales-service information to mobile terminal 430.
It should be noted that the failure report method for the intelligent cooking equipment that above-described embodiment is proposed, is also applied for this hair
The failure reporting system for the intelligent cooking equipment that bright embodiment is proposed, will not be repeated here.
The failure reporting system of the intelligent cooking equipment of the embodiment of the present invention, is received in intelligent cooking equipment by server
The failure code of biography, and fault message is generated according to failure code, then receive being generated according to fault message for mobile terminal transmission
After-sale service request, ultimately generate after-sales-service information, without user understand failure code, easily know that intelligent cooking is set
Standby fault message, and corresponding after-sale service is obtained in time, improve user experience.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means to combine specific features, structure, material or the spy that the embodiment or example are described
Point is contained at least one embodiment of the present invention or example.In this manual, to the schematic representation of above-mentioned term not
Identical embodiment or example must be directed to.Moreover, specific features, structure, material or the feature of description can be with office
Combined in an appropriate manner in one or more embodiments or example.In addition, in the case of not conflicting, the skill of this area
Art personnel can be tied the not be the same as Example or the feature of example and non-be the same as Example or example described in this specification
Close and combine.
In addition, term " first ", " second " are only used for describing purpose, and it is not intended that indicating or implying relative importance
Or the implicit quantity for indicating indicated technical characteristic.Thus, define " first ", the feature of " second " can express or
Implicitly include at least one this feature.In the description of the invention, " multiple " are meant that at least two, such as two, three
It is individual etc., unless otherwise specifically defined.
Any process described otherwise above or method description are construed as in flow chart or herein, represent to include
Module, fragment or the portion of the code of one or more executable instructions for the step of realizing custom logic function or process
Point, and the scope of the preferred embodiment of the present invention includes other realization, wherein can not be by shown or discussion suitable
Sequence, including according to involved function by it is basic simultaneously in the way of or in the opposite order, carry out perform function, this should be of the invention
Embodiment person of ordinary skill in the field understood.
Represent in flow charts or logic and/or step described otherwise above herein, for example, being considered use
In the order list for the executable instruction for realizing logic function, it may be embodied in any computer-readable medium, for
Instruction execution system, device or equipment (such as computer based system including the system of processor or other can be held from instruction
The system of row system, device or equipment instruction fetch and execute instruction) use, or combine these instruction execution systems, device or set
It is standby and use.For the purpose of this specification, " computer-readable medium " can any can be included, store, communicate, propagate or pass
Defeated program is for instruction execution system, device or equipment or the dress for combining these instruction execution systems, device or equipment and using
Put.The more specifically example (non-exhaustive list) of computer-readable medium includes following：Electricity with one or more wirings
Connecting portion (electronic installation), portable computer diskette box (magnetic device), random access memory (RAM), read-only storage
(ROM), erasable edit read-only storage (EPROM or flash memory), fiber device, and portable optic disk is read-only deposits
Reservoir (CDROM).In addition, computer-readable medium can even is that can the paper of print routine thereon or other suitable be situated between
Matter, because can then enter edlin, interpretation or if necessary with other for example by carrying out optical scanner to paper or other media
Suitable method is handled electronically to obtain program, is then stored in computer storage.
It should be appreciated that each several part of the present invention can be realized with hardware, software, firmware or combinations thereof.Above-mentioned
In embodiment, the software that multiple steps or method can in memory and by suitable instruction execution system be performed with storage
Or firmware is realized.Such as, if realized with hardware with another embodiment, following skill well known in the art can be used
Any one of art or their combination are realized：With the logic gates for realizing logic function to data-signal from
Scattered logic circuit, the application specific integrated circuit with suitable combinational logic gate circuit, programmable gate array (PGA), scene can be compiled
Journey gate array (FPGA) etc..
Those skilled in the art are appreciated that to realize all or part of step that above-described embodiment method is carried
It is rapid to can be by program to instruct the hardware of correlation to complete, program can be stored in a kind of computer-readable recording medium
In, the program upon execution, including one or a combination set of the step of embodiment of the method.
In addition, each functional unit in each embodiment of the invention can be integrated in a processing module, can also
That unit is individually physically present, can also two or more units be integrated in a module.Above-mentioned integrated mould
Block can both be realized in the form of hardware, it would however also be possible to employ the form of software function module is realized.If integrated module with
The form of software function module realize and as independent production marketing or in use, can also be stored in one it is computer-readable
Take in storage medium.
Storage medium mentioned above can be read-only storage, disk or CD etc..Although having been shown and retouching above
Embodiments of the invention are stated, it is to be understood that above-described embodiment is exemplary, it is impossible to be interpreted as the limit to the present invention
System, one of ordinary skill in the art can be changed to above-described embodiment, change, replace and become within the scope of the invention
Type.
Claims (10)
1. a kind of failure report method of intelligent cooking equipment, it is characterised in that including：
Server receives the failure code that intelligent cooking equipment is uploaded；
The server generates fault message according to the failure code, and the fault message is sent to mobile terminal；
The after-sale service request that the server reception mobile terminal is sent, the after-sale service request is according to the event
Hinder information generation, and include the facility information of the intelligent cooking equipment；
The server is according to after-sale service request generation after-sales-service information.
2. the method as described in claim 1, it is characterised in that also include：
The binding relationship of the mobile terminal and the intelligent cooking equipment is set up, and the binding relationship is preserved to the clothes
Business device.
3. the method as described in claim 1, it is characterised in that the server preserves failure information database, the clothes
Device be engaged according to failure code generation fault message, including：
Fault message corresponding with the failure code is found from the failure information database according to the failure code.
4. the method as described in claim 1, it is characterised in that also include：
After the after-sales-service information is generated, the server feeds back after-sales-service information to the mobile terminal.
5. the method as described in claim 1, it is characterised in that the server is generated after sale according to after-sale service request
Information on services, including：
The address information of intelligent cooking equipment, is described according to the address information according to the after-sale service acquisition request
The after-sale service personnel of the nearest after-sale service site of intelligent cooking equipment matching distance.
6. a kind of failure reporting system of intelligent cooking equipment, it is characterised in that including：
Intelligent cooking equipment, for uploading failure code to server；
The server, is generated for receiving the failure code that the intelligent cooking equipment is uploaded, and according to the failure code
Fault message, and the fault message is sent to mobile terminal；
The mobile terminal, for showing the fault message, and receives after-sale service request, and please by the after-sale service
Transmission is asked to the server；
The server, receives the after-sale service request that the mobile terminal is sent, and ask generation according to the after-sale service
After-sales-service information, wherein, the after-sale service request bag contains the facility information of the intelligent cooking equipment.
7. system as claimed in claim 6, it is characterised in that the server, is additionally operable to：
Preserve the binding relationship of the mobile terminal and the intelligent cooking equipment.
8. system as claimed in claim 6, it is characterised in that the server preserves failure information database, the clothes
Business device, is used for：
Fault message corresponding with the failure code is found from the failure information database according to the failure code.
9. system as claimed in claim 6, it is characterised in that the server, is additionally operable to：
After the after-sales-service information is generated, after-sales-service information is fed back to the mobile terminal.
10. system as claimed in claim 6, it is characterised in that the server, is used for：
The address information of intelligent cooking equipment, is described according to the address information according to the after-sale service acquisition request
The after-sale service personnel of the nearest after-sale service site of intelligent cooking equipment matching distance.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710642831.2A CN107280496A (en) | 2017-07-31 | 2017-07-31 | The failure report method and system of intelligent cooking equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710642831.2A CN107280496A (en) | 2017-07-31 | 2017-07-31 | The failure report method and system of intelligent cooking equipment |
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| Publication Number | Publication Date |
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| CN107280496A true CN107280496A (en) | 2017-10-24 |
Family
ID=60103978
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| CN201710642831.2A Pending CN107280496A (en) | 2017-07-31 | 2017-07-31 | The failure report method and system of intelligent cooking equipment |
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Cited By (3)
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| CN108322516A (en) * | 2018-01-12 | 2018-07-24 | 常州荣创自动化装备股份有限公司 | A kind of packaging stacking long distance service system and method based on mobile Internet |
| CN108512716A (en) * | 2018-02-07 | 2018-09-07 | 深圳壹账通智能科技有限公司 | Method, system, computer equipment and the storage medium of reporting equipment information |
| EP4283958A1 (en) * | 2022-05-25 | 2023-11-29 | Dansons US, LLC | Systems and methods for controlling grilling appliances via edge computing platforms |
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