CN107196783A - Service provider system, method, washing machine and the cloud server of washing machine - Google Patents
Service provider system, method, washing machine and the cloud server of washing machine Download PDFInfo
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- CN107196783A CN107196783A CN201710203774.8A CN201710203774A CN107196783A CN 107196783 A CN107196783 A CN 107196783A CN 201710203774 A CN201710203774 A CN 201710203774A CN 107196783 A CN107196783 A CN 107196783A
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- warning information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
- H04L67/125—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks involving control of end-device applications over a network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/53—Network services using third party service providers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/535—Tracking the activity of the user
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/54—Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Health & Medical Sciences (AREA)
- Computing Systems (AREA)
- General Health & Medical Sciences (AREA)
- Medical Informatics (AREA)
- Computer Hardware Design (AREA)
- General Engineering & Computer Science (AREA)
- Control Of Washing Machine And Dryer (AREA)
- Detail Structures Of Washing Machines And Dryers (AREA)
Abstract
The invention discloses a kind of service provider system of washing machine, method, washing machine and cloud server, the system includes washing machine and cloud server, wherein, washing machine, warning information for obtaining washing machine, and judge whether warning information meets preparatory condition, and send warning information to cloud server when warning information meets preparatory condition；Cloud server, for determining corresponding service request information according to warning information, and service request information is sent to corresponding third-party server, so that third-party server provides related service according to service request information.The system of the embodiment of the present invention, can both improve the intelligence degree of washing machine, Consumer's Experience is improved again in the case where the warning information of washing machine meets preparatory condition there is provided the service related to the warning information.
Description
Technical field
The present invention relates to household electrical appliance technical field, more particularly to a kind of service provider system of washing machine, a kind of laundry
The service providing method of machine, a kind of washing machine and a kind of Cloud Server.
Background technology
As the improvement of people's living standards, requirement of the people to washing machine also more and more higher.Active user is using washing
Often there is problems with during clothing machine：
Find that detergent forgets purchase when 1. doing washing；
Find that softener forgets purchase when 2. doing washing；
Find that disinfectant forgets purchase when 3. doing washing；
Found when 4. doing washing washing machine forget please specialty the problems such as be removed contamination after sale, bring very big be stranded to user
Disturb.
The content of the invention
It is contemplated that at least solving one of technical problem in above-mentioned technology to a certain extent.
Therefore, first purpose of the present invention is to propose a kind of service provider system of washing machine, can be in washing machine
Warning information meet in the case of preparatory condition there is provided the service related to the warning information, both improved the intelligence of washing machine
Degree can be changed, Consumer's Experience is improved again.
Second object of the present invention is to propose a kind of service providing method of washing machine.
Third object of the present invention is to propose a kind of washing machine.
Fourth object of the present invention is to propose a kind of cloud server.
To reach above-mentioned purpose, first aspect present invention embodiment proposes a kind of service provider system of washing machine, bag
Washing machine and cloud server are included, wherein, the washing machine, the warning information for obtaining the washing machine, and judge described
Whether warning information meets preparatory condition, and when the warning information meets preparatory condition by the warning information send to
The cloud server；The cloud server, for determining corresponding service request information according to the warning information, and will
The service request information is sent to corresponding third-party server, so that the third-party server is according to the service request
Information provides related service.
The service provider system of washing machine according to embodiments of the present invention, the alarm for obtaining washing machine by washing machine is believed
Breath, and judge whether warning information meets preparatory condition, and send warning information when warning information meets preparatory condition
To cloud server, then cloud server determines corresponding service request information according to warning information, and service request is believed
Breath is sent to corresponding third-party server, so that third-party server provides related service according to service request information.By
This, the system can there is provided the clothes related to the warning information in the case where the warning information of washing machine meets preparatory condition
Business, had both improved the intelligence degree of washing machine, Consumer's Experience is improved again.
In addition, the service provider system of the washing machine proposed according to the above embodiment of the present invention can also have following add
Technical characteristic：
In one embodiment of the invention, the warning information is to lack liquid warning information, and the third-party server is
Electric business server；The washing machine, for when judging the warning information to lack liquid warning information, the scarce liquid alarm to be believed
Breath is sent to the cloud server；The cloud server, for determining corresponding purchase according to the scarce liquid warning information
Solicited message, and the purchase solicited message is sent to corresponding electric business server, so that the electric business server is according to described
Buy solicited message and related article purchase service is provided.
In one embodiment of the invention, the warning information is stains warning information, and the third-party server is
After-sale service device；The washing machine, for when judging the warning information for the contamination warning information, described stain to be accused
Alert information is sent to the cloud server；The cloud server, it is corresponding for being determined according to the contamination warning information
Remove contamination solicited message, and the solicited message of removing contamination sent to corresponding after-sale service device so that the after-sale service device according to
The solicited message of removing contamination provides the related service of removing contamination.
To reach above-mentioned purpose, second aspect of the present invention embodiment proposes a kind of service providing method of washing machine, bag
Include following steps：Washing machine obtains the warning information of the washing machine；The washing machine judges whether the warning information meets
Preparatory condition；If the washing machine judges that the warning information meets preparatory condition, the washing machine believes the alarm
Breath is sent to cloud server；The cloud server determines corresponding service request information according to the warning information, and will
The service request information is sent to corresponding third-party server, so that the third-party server is according to the service request
Information provides related service.
The service providing method of washing machine according to embodiments of the present invention, first washing machine obtain the alarm letter of washing machine
Breath, and judge whether warning information meets preparatory condition, and send warning information when warning information meets preparatory condition
To cloud server, then cloud server determines corresponding service request information according to warning information, and service request is believed
Breath is sent to corresponding third-party server, so that third-party server provides related service according to service request information.By
This, this method can there is provided the clothes related to the warning information in the case where the warning information of washing machine meets preparatory condition
Business, had both improved the intelligence degree of washing machine, Consumer's Experience is improved again.
In addition, the service providing method of the washing machine proposed according to the above embodiment of the present invention can also have following add
Technical characteristic：
In one embodiment of the invention, it is to lack liquid warning information, institute that the preparatory condition, which includes the warning information,
Washing machine is stated to send the warning information to cloud server, including：The washing machine is judging that the warning information is scarce
During liquid warning information, the scarce liquid warning information is sent to the cloud server.
In one embodiment of the invention, the third-party server is electric business server, the cloud server root
Corresponding service request information is determined according to the warning information, and the service request information is sent to corresponding third party clothes
Business device, so that the third-party server provides related service according to the service request information, including：The cloud service
Device determines corresponding purchase solicited message according to the scarce liquid warning information, and the purchase solicited message is sent to corresponding
Electric business server, so that the electric business server provides related article according to the purchase solicited message buys service.
In one embodiment of the invention, the preparatory condition includes the warning information to stain warning information, institute
Washing machine is stated to send the warning information to cloud server, including：The washing machine is judging the warning information for institute
When stating contamination warning information, the contamination warning information is sent to the cloud server.
In one embodiment of the invention, the third-party server is after-sale service device, the cloud server root
Corresponding service request information is determined according to the warning information, and the service request information is sent to corresponding third party clothes
Business device, so that the third-party server provides related service according to the service request information, including：The cloud service
Device determines corresponding solicited message of removing contamination according to the contamination warning information, and the solicited message of removing contamination is sent to corresponding
After-sale service device, so that the after-sale service device is removed contamination according to, solicited message provides the related service of removing contamination.
To reach above-mentioned purpose, third aspect present invention embodiment proposes a kind of washing machine, including：Acquisition module, institute
State the warning information that acquisition module is used to obtain washing machine；Judge module, the judge module is used to judge the warning information
Whether preparatory condition is met；Sending module, the sending module is used for when the warning information meets preparatory condition, will be described
Warning information is sent to cloud server, so that the cloud server determines corresponding service request according to the warning information
Information, and the service request information is sent to corresponding third-party server, so that the third-party server is according to institute
State service request information and related service is provided.
The washing machine of the embodiment of the present invention, the warning information of washing machine is obtained by acquisition module, and passes through judge module
Judge whether warning information meets preparatory condition, and when warning information meets preparatory condition, will be alerted by sending module
Information is sent to cloud server, so that cloud server determines corresponding service request information according to warning information, and will clothes
Business solicited message is sent to corresponding third-party server, so that third-party server provides correlation according to service request information
Service.Thus, the washing machine can provide the service related to meeting the warning information of preparatory condition by cloud server, both
The intelligence degree of washing machine is improved, Consumer's Experience is improved again.
In addition, the washing machine proposed according to the above embodiment of the present invention can also have technical characteristic additional as follows：
In one embodiment of the invention, the warning information is to lack liquid warning information, and the third-party server is
Electric business server；The sending module, for when the judge module judges the warning information to lack liquid warning information, inciting somebody to action
The scarce liquid warning information is sent to the cloud server, so that the cloud server is true according to the scarce liquid warning information
Fixed corresponding purchase solicited message, and the purchase solicited message is sent to corresponding electric business server, so that the electric business takes
Business device provides related article according to the purchase solicited message and buys service.
In one embodiment of the invention, the warning information is stains warning information, and the third-party server is
After-sale service device；The sending module, for judging the warning information for the contamination warning information in the judge module
When, the contamination warning information is sent to the cloud server, so that the cloud server is alerted according to described stain
Information determines corresponding solicited message of removing contamination, and the solicited message of removing contamination is sent to corresponding after-sale service device, so that should
After-sale service device solicited message of being removed contamination according to provides the related service of removing contamination.
To reach above-mentioned purpose, fourth aspect present invention embodiment proposes a kind of cloud server, including：Receive mould
Block, the receiving module is used for the warning information for receiving washing machine；Determining module, the determining module is used for according to the alarm
Information determines corresponding service request information；Sending module, the sending module be used for by the service request information send to
Corresponding third-party server, so that the third-party server provides related service according to the service request information.
The cloud server of the embodiment of the present invention, the warning information of washing machine is received by receiving module, it is then determined that mould
Root tuber determines corresponding service request information according to warning information, and then sending module sends service request information to corresponding
Tripartite's server, so that third-party server provides related service according to service request information.Thus, the cloud server,
The service related to the warning information of washing machine can be provided by third-party server, the intelligent journey of washing machine had both been improved
Degree, improves Consumer's Experience again.
In addition, the cloud server proposed according to the above embodiment of the present invention can also have technology additional as follows special
Levy：
In one embodiment of the invention, the warning information is to lack liquid warning information, and the third-party server is
Electric business server；The determining module, for determining corresponding purchase solicited message according to the scarce liquid warning information；The hair
Module is sent, for the purchase solicited message to be sent to corresponding electric business server, so that the electric business server is according to described
Buy solicited message and related article purchase service is provided.
In one embodiment of the invention, the warning information is stains warning information, and the third-party server is
After-sale service device；The determining module, for determining corresponding solicited message of removing contamination according to the contamination warning information；The hair
Module is sent, for the solicited message of removing contamination to be sent to corresponding after-sale service device, so that the after-sale service device is according to described
Solicited message of removing contamination provides the related service of removing contamination.
The advantage of the additional aspect of the present invention will be set forth in part in the description, and will partly become from the following description
Obtain substantially, or recognized by the practice of the present invention.
Brief description of the drawings
Fig. 1 is the block diagram of the service provider system of washing machine according to an embodiment of the invention.
Fig. 2 is the block diagram of the service provider system of washing machine in accordance with another embodiment of the present invention.
Fig. 3 is the flow chart of the service providing method of washing machine according to an embodiment of the invention.
Fig. 4 is the block diagram of washing machine according to an embodiment of the invention.
Fig. 5 is the block diagram of cloud server according to an embodiment of the invention.
Embodiment
Embodiments of the invention are described below in detail, the example of the embodiment is shown in the drawings, wherein from beginning to end
Same or similar label represents same or similar element or the element with same or like function.Below with reference to attached
The embodiment of figure description is exemplary, it is intended to for explaining the present invention, and be not considered as limiting the invention.
Below in conjunction with the accompanying drawings come service provider system, method, washing machine and the cloud of the washing machine that describes the embodiment of the present invention
Hold server.
Fig. 1 is the block diagram of the service provider system of washing machine according to an embodiment of the invention.In the present invention
Embodiment in, washing machine 100 can be intelligent washing machine, and the intelligent washing machine can carry wireless communication module and automatic dispensing
Device, wherein, wireless communication module may include WIFI (Wireless Fidelity, WLAN) module, automatic to deliver dress
Putting may include detergent feeding box, softener feeding box and/or disinfectant feeding box etc..
Wherein, wireless communication module can realize the nothing of washing machine 100 and cloud server 200 on washing machine 100 after electricity
Line communicates, and automatic release device can load detergent, softener and/or disinfectant, and can be according to the control instruction of washing machine 100
Carry out the automatic dispensing of detergent, softener and/or disinfectant.
As shown in figure 1, the service provider system of the washing machine of the embodiment of the present invention includes：Washing machine 100 and cloud service
Device 200.
Wherein, washing machine 100 is used for the warning information for obtaining washing machine 100, and it is default to judge whether warning information meets
Condition, and send warning information to cloud server 200 when warning information meets preparatory condition.Wherein, preparatory condition
It can be demarcated according to actual conditions, warning information may include the alarm of detergent deficiency, the alarm of softener deficiency, disinfectant is not enough
Alarm and washing machine stain the one or more in alarm.
Specifically, on washing machine 100 after electricity, if washing machine 100 gets the warning information of washing machine 100, sentence
Whether the warning information that breaks meets preparatory condition, for example, when the warning information is to lack liquid warning information (for example, detergent is not
Foot alarm) when, or meet pre- when the warning information to stain during warning information (for example, the inner cylinder of washing machine 100 stains alarm)
If condition, now washing machine 100 can be sent the warning information to cloud server 200 by wireless network.
It should be noted that on washing machine 100 after electricity, the sensor in washing machine 100 will be to washing machine
Self-inspection is carried out, and user will be supplied to know (for example, can be by the aobvious of washing machine 100 the problem of detection certainly in the way of alerting
Display screen or the problem of be supplied to user's above-mentioned detection by mobile terminal), and the warning information that above-mentioned preparatory condition will be met
Send to cloud server 200.
For example, on washing machine 100 after electricity, the sensor detection in the automatic release device of washing machine 100
The surplus for the detergent being stored in automatic release device.If the surplus for the detergent being stored in automatic release device
Less than threshold value, then washing machine 100 will generate corresponding warning information and send it to cloud server 200.
For another example on washing machine 100 after electricity, the sensor in the inner cylinder of washing machine 100 detects that the inner cylinder is
No to stain, if detecting that the inner cylinder stains, washing machine 100 will generate corresponding warning information and send it to high in the clouds clothes
Business device 200.
As shown in Fig. 2 cloud server 200 is used to determine corresponding service request information according to warning information, and will clothes
Business solicited message is sent to corresponding third-party server 300, so that third-party server 300 is provided according to service request information
Related service.Wherein, third-party server 300 may include electric business server and after-sale service device, wherein, electric business server can
Including day cat server, Jingdone district server and Suning's server etc., after-sale service device may include the home server of U.S..
In an embodiment of the present invention, cloud server 200 can also prestore warning information and the laundry of washing machine 100
Contrast relationship between the service request information of machine 100.
Specifically, cloud server 200 recalls washing machine 100 after the warning information of the transmission of washing machine 100 is received
Contrast relationship table between the service request information of warning information and washing machine 100, and by the warning information received and this pair
Search is compared according to relation table, to determine the service request information corresponding with the warning information.
Further, the contrast relationship between the service request information of the warning information of washing machine 100 and washing machine 100 can
Inputted and obtained by user.For example, user can be using mobile terminal, PC or tablet personal computer etc., by the announcement of washing machine 100
Contrast relationship between alert information and the service request information of washing machine 100 is pre-entered to memory module 600.It should illustrate
It is that above-mentioned service request information according to the hobby of itself can enter edlin by user.
Cloud server 200 according to the service request information it is determined that after service request information, will determine the corresponding 3rd
Square server 300, and the service request information is sent to third-party server 300, so that third-party server 300 is according to clothes
Solicited message of being engaged in provides related service.It should be noted that cloud server 200 can also prestore service request information and
The contrast relationship table of tripartite's server 300.
In one embodiment of the invention, when warning information is to lack liquid warning information, third-party server takes for electric business
During business device, use in washing machine sends scarce liquid warning information to cloud service when warning information is being judged to lack liquid warning information
Device, cloud server is used to determine corresponding purchase solicited message according to scarce liquid warning information, and purchase solicited message is sent
To corresponding electric business server, so that the electric business server provides related article according to purchase solicited message buys service.Its
In, lacking liquid warning information may include the not enough warning information of detergent, softener deficiency warning information and disinfectant deficiency alarm letter
At least one of breath.
For example, if the warning information that cloud server 200 is received is the not enough warning information of detergent, high in the clouds clothes
The purchase solicited message for the washing machine 100 that business device 200 is determined according to the not enough warning information of detergent can be Jingdone district or day cat platform
Upper progress, which places an order, buys the operation information of cleaning solution.Then cloud server 200 service request information is sent to Jingdone district or
On the server of its cat, operated with completing this purchase.
It should be noted that the brand of detergent, electric business server is selected, mobile terminal or individual can be passed through by user
People's computer is pre-entered.
In one embodiment of the invention, when warning information to stain warning information, third-party server is to take after sale
During business device, use in washing machine will be stain warning information and sent to cloud service when warning information is being judged to stain warning information
Device, cloud server is used to determine corresponding solicited message of removing contamination, and the solicited message transmission that will remove contamination according to contamination warning information
To corresponding after-sale service device, so that the after-sale service device provides the related service of removing contamination according to solicited message of removing contamination.
For example, if the warning information that cloud server 200 is received is contamination warning information, cloud server
200 can be carried out according to the solicited message of removing contamination for staiing the washing machine 100 that warning information is determined for notice center after sale to washing machine
The operation information removed contamination above.Then cloud server 200 sends the service request information to after-sale service device (for example, beautiful
Home server) on, to complete this operation of removing contamination.
To sum up, the service provider system of washing machine according to embodiments of the present invention, the announcement of washing machine is obtained by washing machine
Alert information, and judge whether warning information meets preparatory condition, and when warning information meets preparatory condition by warning information
Send to cloud server, then cloud server determines corresponding service request information according to warning information, and service is asked
Information is asked to send to corresponding third-party server, so that third-party server provides related clothes according to service request information
Business.Thus, the system can there is provided related to the warning information in the case where the warning information of washing machine meets preparatory condition
Service, both improved the intelligence degree of washing machine, Consumer's Experience improved again.
Fig. 3 is the flow chart of the service providing method of washing machine according to an embodiment of the invention.In the reality of the present invention
Apply in example, washing machine can be intelligent washing machine, and the intelligent washing machine can carry wireless communication module and automatic release device, its
In, wireless communication module may include WIFI (Wireless Fidelity, WLAN) module, and automatic release device can be wrapped
Include detergent feeding box, softener feeding box and/or disinfectant feeding box etc..
Wherein, wireless communication module can realize the radio communication of washing machine and cloud server on washing machine after electricity, from
Dynamic delivery device can load detergent, softener and/or disinfectant, and can be carried out according to the control instruction of washing machine detergent,
The automatic dispensing of softener and/or disinfectant.
As shown in figure 3, the service providing method of the washing machine of the embodiment of the present invention comprises the following steps：
S1, washing machine obtains the warning information of washing machine.Wherein, warning information may include detergent deficiency alarm, it is submissive
The alarm of agent deficiency, the alarm of disinfectant deficiency and washing machine stain the one or more in alarm.
S2, washing machine judges whether warning information meets preparatory condition.Wherein, preparatory condition can be carried out according to actual conditions
Demarcation.
S3, if washing machine judges that warning information meets preparatory condition, warning information is sent to high in the clouds and taken by washing machine
Business device.
In one embodiment of the invention, preparatory condition may include that warning information is to lack liquid warning information, and washing machine will
Warning information sends to cloud server, including washing machine and alerts scarce liquid when judging warning information to lack liquid warning information
Information is sent to cloud server.Wherein, lacking liquid warning information may include the not enough warning information of detergent, softener deficiency alarm
At least one of information and the not enough warning information of disinfectant.
In another embodiment of the present invention, preparatory condition may include warning information to stain warning information, washing machine
Warning information is sent to cloud server, including washing machine and accused when judging warning information to stain warning information by staiing
Alert information is sent to cloud server.
Specifically, on washing machine after electricity, if washing machine gets the warning information of washing machine, judge that the alarm is believed
Whether what is ceased meets preparatory condition, for example, when the warning information is to lack liquid warning information (for example, the alarm of detergent deficiency),
Or meet preparatory condition to stain during warning information (for example, inner tank of washing machine stains alarm) when the warning information, now wash
Clothing machine can be sent the warning information to cloud server by wireless network.
It should be noted that on washing machine after electricity, the sensor in washing machine will be carried out certainly to washing machine
Inspection, and by from being supplied to user to know (for example, by the display screen of washing machine or can pass through the problem of detection in the way of alerting
The problem of mobile terminal is supplied to user's above-mentioned detection), and the warning information for meeting above-mentioned preparatory condition is sent to high in the clouds
Server.
For example, on washing machine after electricity, the sensor detection in the automatic release device of washing machine is stored in
The surplus of detergent in automatic release device.If the surplus for the detergent being stored in automatic release device is less than threshold
Value, then washing machine will generate corresponding warning information and send it to cloud server.
For another example on washing machine after electricity, the sensor in inner tank of washing machine detects whether the inner cylinder stains,
If detecting whether the inner cylinder stains, washing machine will generate corresponding warning information and send it to cloud server.
S4, cloud server determines the service request information of washing machine according to warning information, and service request information is sent out
Corresponding third-party server is delivered to, so that third-party server provides related service according to service request information.Wherein,
Tripartite's server may include electric business server and after-sale service device, wherein, electric business server may include a day cat server, Jingdone district clothes
Business device and Suning's server etc., after-sale service device may include the home server of U.S..
In an embodiment of the present invention, cloud server can also prestore the warning information of washing machine and the clothes of washing machine
Contrast relationship between solicited message of being engaged in.
Specifically, cloud server recalls the warning information of washing machine after the warning information of washing machine transmission is received
Contrast relationship table between the service request information of washing machine, and the warning information received and the contrast relationship table are carried out
Search is compared, to determine the service request information corresponding with the warning information.
Further, the contrast relationship between the warning information of washing machine and the service request information of washing machine can be by using
Family input is obtained.For example, user can using mobile terminal, PC or tablet personal computer etc., by the warning information of washing machine with
Contrast relationship between the service request information of washing machine is pre-entered to memory module.It should be noted that above-mentioned service please
Ask information according to the hobby of itself can enter edlin by user.
Cloud server according to the service request information it is determined that after service request information, will determine corresponding third party's clothes
Business device, and the service request information is sent to third-party server, so that third-party server is carried according to service request information
For related service.It should be noted that can also prestore service request information and third-party server in cloud server
Contrast relationship table.
In one embodiment of the invention, third-party server is electric business server, and cloud server is believed according to alarm
Breath determines corresponding service request information, and service request information is sent to corresponding third-party server, so that third party
Server provides related service according to service request information, including cloud server determined according to scarce liquid warning information it is corresponding
Solicited message is bought, and purchase solicited message is sent to corresponding electric business server, so that the electric business server is according to purchase
Solicited message provides related article purchase service.
For example, if the warning information that cloud server is received is the not enough warning information of detergent, cloud service
Under the purchase solicited message for the washing machine that device is determined according to the not enough warning information of detergent can be to carry out on Jingdone district or day cat platform
The operation information of single purchase cleaning solution.Then cloud server sends the service request information server to Jingdone district or day cat
On, operated with completing this purchase.
It should be noted that the brand of detergent, square electric business server is selected, can by user by mobile terminal or
PC is pre-entered.
In one embodiment of the invention, third-party server is after-sale service device, and cloud server is believed according to alarm
Breath determines corresponding service request information, and service request information is sent to corresponding third-party server, so that third party
Server provides related service according to service request information, including cloud server according to stain warning information determine it is corresponding
Remove contamination solicited message, and the solicited message that will remove contamination is sent to corresponding after-sale service device, so that the after-sale service device is according to removing contamination
Solicited message provides the related service of removing contamination.
For example, if the warning information that receives of cloud server is stains warning information, cloud server according to
Staiing the solicited message of removing contamination for the washing machine that warning information is determined can notify that center carries out removing contamination above to washing machine after sale
Operation information.Then cloud server sends the service request information to after-sale service device (for example, beautiful home server)
On, to complete this operation of removing contamination.
To sum up, the service providing method of washing machine according to embodiments of the present invention, first washing machine obtain the announcement of washing machine
Alert information, and judge whether warning information meets preparatory condition, and when warning information meets preparatory condition by warning information
Send to cloud server, then cloud server determines corresponding service request information according to warning information, and service is asked
Information is asked to send to corresponding third-party server, so that third-party server provides related clothes according to service request information
Business.Thus, this method can there is provided related to the warning information in the case where the warning information of washing machine meets preparatory condition
Service, both improved the intelligence degree of washing machine, Consumer's Experience improved again.
Fig. 4 is the block diagram of washing machine according to an embodiment of the invention.In an embodiment of the present invention, do washing
Machine can be intelligent washing machine, and the intelligent washing machine can carry wireless communication module and automatic release device, wherein, radio communication
Module may include WIFI (Wireless Fidelity, WLAN) module, and automatic release device may include that detergent is delivered
Box, softener feeding box and/or disinfectant feeding box etc..
Wherein, wireless communication module can realize the radio communication of washing machine and cloud server on washing machine after electricity, from
Dynamic delivery device can load detergent, softener and/or disinfectant, and can be carried out according to the control instruction of washing machine detergent,
The automatic dispensing of softener and/or disinfectant.
As shown in figure 4, the washing machine of the embodiment of the present invention includes：Acquisition module 1, judge module 2 and sending module 3.
Wherein, acquisition module 1 is used for the warning information for obtaining washing machine.Wherein, warning information may include that detergent is not enough
Alarm, the alarm of softener deficiency, the alarm of disinfectant deficiency and washing machine stain the one or more in alarm.
Judge module 2 is used to judge whether warning information meets preparatory condition.Wherein, preparatory condition can be according to actual conditions
Demarcated.
Sending module 3 is used for when warning information meets preparatory condition, and warning information is sent to cloud server, so that
Cloud server determines corresponding service request information according to warning information, and service request information is sent to the corresponding 3rd
Square server, so that third-party server provides related service according to service request information.Wherein, third-party server can be wrapped
Electric business server and after-sale service device are included, wherein, electric business server may include a day cat server, Jingdone district server and Suning's service
Device etc., after-sale service device may include the home server of U.S..
In one embodiment of the invention, when warning information is to lack liquid warning information, third-party server takes for electric business
During business device, sending module 3 is used to, when judge module 2 judges warning information to lack liquid warning information, scarce liquid warning information be sent out
Cloud server is delivered to, so that cloud server determines corresponding purchase solicited message according to scarce liquid warning information, and will purchase
Solicited message is sent to corresponding electric business server, so that the electric business server provides related article according to purchase solicited message
Purchase service.Wherein, lacking liquid warning information includes the not enough warning information of detergent, softener deficiency warning information and disinfectant not
At least one of sufficient warning information.
In another embodiment of the present invention, when warning information to stain warning information, third-party server is after sale
During server, sending module 3 is used to that, when judge module 2 judges warning information to stain warning information, warning information will to be stain
Send to cloud server, so that cloud server determines corresponding solicited message of removing contamination according to warning information is stain, and will be clear
Dirty solicited message is sent to corresponding after-sale service device, so that the after-sale service device provides the clear of correlation according to solicited message of removing contamination
Dirt service.
It should be noted that the explanation of the foregoing service provider system embodiment to washing machine is also applied for the implementation
The washing machine of example, here is omitted.
To sum up, the washing machine of the embodiment of the present invention, the warning information of washing machine is obtained by acquisition module, and by judging
Module judges whether warning information meets preparatory condition, and when warning information meets preparatory condition, will by sending module
Warning information is sent to cloud server, so that cloud server determines corresponding service request information according to warning information, and
Service request information is sent to corresponding third-party server, so that third-party server provides phase according to service request information
The service of pass.Thus, the washing machine can provide the clothes related to meeting the warning information of preparatory condition by cloud server
Business, had both improved the intelligence degree of washing machine, Consumer's Experience is improved again.
Fig. 5 is the block diagram of cloud server according to an embodiment of the invention.
As shown in figure 5, the cloud server of the embodiment of the present invention includes：Receiving module 10, determining module 20 and transmission mould
Block 30.
Wherein, receiving module 10 is used for the warning information for receiving washing machine.Wherein, warning information may include that detergent is not enough
Alarm, the alarm of softener deficiency, the alarm of disinfectant deficiency and washing machine stain the one or more in alarm.
Determining module 20 is used to determine corresponding service request information according to warning information.
Sending module 30 is used to send service request information to corresponding third-party server, so that third-party server
Related service is provided according to service request information.Wherein, third-party server may include electric business server and after-sale service device,
Wherein, electric business server may include a day cat server, Jingdone district server and Suning's server etc., and after-sale service device may include U.S.
Home server.
In one embodiment of the invention, when warning information is to lack liquid warning information, third-party server takes for electric business
Be engaged in device when, determining module 20 is used to determine corresponding purchase solicited message according to lacking liquid warning information, and sending module 30 is used for will
Purchase solicited message is sent to corresponding electric business server, so that the electric business server provides correlation according to purchase solicited message
Article purchase service.Wherein, lacking liquid warning information may include the not enough warning information of detergent, softener deficiency warning information and disappears
At least one of toxic agent deficiency warning information.
In another embodiment of the present invention, when warning information to stain warning information, third-party server is after sale
During server, determining module 20 is used to determine corresponding solicited message of removing contamination according to contamination warning information, and sending module 30 is used for
The solicited message that will remove contamination is sent to corresponding after-sale service device, so that the after-sale service device provides related according to solicited message of removing contamination
The service of removing contamination.
It should be noted that the explanation of the foregoing service provider system embodiment to washing machine is also applied for the implementation
The cloud server of example, here is omitted.
To sum up, the cloud server of the embodiment of the present invention, the warning information of washing machine, Ran Hou are received by receiving module
One determining module determines the service request information of washing machine according to warning information, and the second determining module is true according to service request information
Fixed corresponding third-party server, then sending module sends service request information to third-party server, so that third party
Server provides related service according to service request information.Thus, the cloud server, can be carried by third-party server
For the service related to the warning information of washing machine, the intelligence degree of washing machine was both improved, Consumer's Experience is improved again.
In the description of the invention, it is to be understood that term " " center ", " longitudinal direction ", " transverse direction ", " length ", " width ",
" thickness ", " on ", " under ", "front", "rear", "left", "right", " vertical ", " level ", " top ", " bottom ", " interior ", " outer ", " up time
The orientation or position relationship of the instruction such as pin ", " counterclockwise ", " axial direction ", " radial direction ", " circumference " be based on orientation shown in the drawings or
Position relationship, is for only for ease of the description present invention and simplifies description, rather than indicate or imply that the device or element of meaning must
There must be specific orientation, with specific azimuth configuration and operation, therefore be not considered as limiting the invention.
In addition, term " first ", " second " are only used for describing purpose, and it is not intended that indicating or implying relative importance
Or the implicit quantity for indicating indicated technical characteristic.Thus, define " first ", the feature of " second " can express or
Implicitly include one or more this feature.In the description of the invention, " multiple " are meant that two or more,
Unless otherwise specifically defined.
In the present invention, unless otherwise clearly defined and limited, term " installation ", " connected ", " connection ", " fixation " etc.
Term should be interpreted broadly, for example, it may be fixedly connected or be detachably connected, or integrally；Can be that machinery connects
Connect or electrically connect；Can be joined directly together, can also be indirectly connected to by intermediary, can be in two elements
The connection in portion or the interaction relationship of two elements.For the ordinary skill in the art, can be according to specific feelings
Condition understands the concrete meaning of above-mentioned term in the present invention.
In the present invention, unless otherwise clearly defined and limited, fisrt feature can be with "above" or "below" second feature
It is that the first and second features are directly contacted, or the first and second features pass through intermediary mediate contact.Moreover, fisrt feature exists
Second feature " on ", " top " and " above " but fisrt feature are directly over second feature or oblique upper, or be merely representative of
Fisrt feature level height is higher than second feature.Fisrt feature second feature " under ", " lower section " and " below " can be
One feature is immediately below second feature or obliquely downward, or is merely representative of fisrt feature level height less than second feature.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means to combine specific features, structure, material or the spy that the embodiment or example are described
Point is contained at least one embodiment of the present invention or example.In this manual, to the schematic representation of above-mentioned term not
Identical embodiment or example must be directed to.Moreover, specific features, structure, material or the feature of description can be with office
Combined in an appropriate manner in one or more embodiments or example.In addition, in the case of not conflicting, the skill of this area
Art personnel can be tied the not be the same as Example or the feature of example and non-be the same as Example or example described in this specification
Close and combine.
Although embodiments of the invention have been shown and described above, it is to be understood that above-described embodiment is example
Property, it is impossible to limitation of the present invention is interpreted as, one of ordinary skill in the art within the scope of the invention can be to above-mentioned
Embodiment is changed, changed, replacing and modification.
Claims (14)
1. a kind of service provider system of washing machine, it is characterised in that including washing machine and cloud server, wherein,
The washing machine, for obtaining the warning information of the washing machine, and judges whether the warning information meets default bar
Part, and send the warning information to the cloud server when the warning information meets preparatory condition；
The cloud server, for determining corresponding service request information according to the warning information, and please by the service
Information is asked to send to corresponding third-party server, so that the third-party server provides phase according to the service request information
The service of pass.
2. the service provider system of washing machine as claimed in claim 1, it is characterised in that the warning information is to lack liquid alarm
Information, the third-party server is electric business server；
The washing machine, for when judging the warning information to lack liquid warning information, the scarce liquid warning information to be sent
To the cloud server；
The cloud server, for determining corresponding purchase solicited message according to the scarce liquid warning information, and by the purchase
Buy solicited message to send to corresponding electric business server, so that the electric business server provides related according to the purchase solicited message
Article purchase service.
3. the service provider system of washing machine as claimed in claim 1, it is characterised in that the warning information alerts to stain
Information, the third-party server is after-sale service device；
The washing machine, for when judging the warning information for the contamination warning information, by the contamination warning information
Send to the cloud server；
The cloud server, for determining corresponding solicited message of removing contamination according to the contamination warning information, and will be described clear
Dirty solicited message is sent to corresponding after-sale service device, so that the after-sale service device is removed contamination according to, solicited message provides related
The service of removing contamination.
4. a kind of service providing method of washing machine, it is characterised in that comprise the following steps：
Washing machine obtains the warning information of the washing machine；
The washing machine judges whether the warning information meets preparatory condition；
If the washing machine judges that the warning information meets preparatory condition, the washing machine sends the warning information
To cloud server；
The cloud server determines corresponding service request information according to the warning information, and by the service request information
Send to corresponding third-party server, so that the third-party server provides related clothes according to the service request information
Business.
5. the service providing method of washing machine as claimed in claim 4, it is characterised in that the preparatory condition includes described accuse
Alert information is to lack liquid warning information, and the washing machine sends the warning information to cloud server, including：
The washing machine sends the scarce liquid warning information to described when judging the warning information to lack liquid warning information
Cloud server.
6. the service providing method of washing machine as claimed in claim 5, it is characterised in that the third-party server is electric business
Server, the cloud server determines corresponding service request information according to the warning information, and by the service request
Information is sent to corresponding third-party server, so that the third-party server provides related according to the service request information
Service, including：
The cloud server determines corresponding purchase solicited message according to the scarce liquid warning information, and the purchase is asked
Information is sent to corresponding electric business server, so that the electric business server provides related article according to the purchase solicited message
Purchase service.
7. the service providing method of washing machine as claimed in claim 4, it is characterised in that the preparatory condition includes described accuse
Alert information is stains warning information, and the washing machine sends the warning information to cloud server, including：
The washing machine judge the warning information for it is described contamination warning information when, by it is described contamination warning information send to
The cloud server.
8. the service providing method of washing machine as claimed in claim 7, it is characterised in that the third-party server is after sale
Server, the cloud server determines corresponding service request information according to the warning information, and by the service request
Information is sent to corresponding third-party server, so that the third-party server provides related according to the service request information
Service, including：
The cloud server determines corresponding solicited message of removing contamination according to the contamination warning information, and by the request of removing contamination
Information is sent to corresponding after-sale service device, so that the after-sale service device is removed contamination according to, solicited message provides related remove contamination
Service.
9. a kind of washing machine, it is characterised in that including：
Acquisition module, the acquisition module is used for the warning information for obtaining washing machine；
Judge module, the judge module is used to judge whether the warning information meets preparatory condition；
Sending module, the sending module is used for when the warning information meets preparatory condition, and the warning information is sent
To cloud server, so that the cloud server determines corresponding service request information according to the warning information, and by institute
State service request information to send to corresponding third-party server, so that the third-party server is believed according to the service request
Breath provides related service.
10. washing machine as claimed in claim 9, it is characterised in that the warning information is to lack liquid warning information, the described 3rd
Square server is electric business server；
The sending module, for when the judge module judges the warning information to lack liquid warning information, lacking described
Liquid warning information is sent to the cloud server, so that the cloud server determines correspondence according to the scarce liquid warning information
Purchase solicited message, and by it is described purchase solicited message send to corresponding electric business server so that the electric business server root
Related article, which is provided, according to the purchase solicited message buys service.
11. washing machine as claimed in claim 9, it is characterised in that the warning information is contamination warning information, the described 3rd
Square server is after-sale service device；
The sending module, for when the judge module judges the warning information for the contamination warning information, by institute
State contamination warning information to send to the cloud server, so that the cloud server is determined according to the contamination warning information
Corresponding solicited message of removing contamination, and the solicited message of removing contamination is sent to corresponding after-sale service device, so that the after-sale service
Device solicited message of being removed contamination according to provides the related service of removing contamination.
12. a kind of cloud server, it is characterised in that including：
Receiving module, the receiving module is used for the warning information for receiving washing machine；
Determining module, the determining module is used to determine corresponding service request information according to the warning information；
Sending module, the sending module is used to send the service request information to corresponding third-party server, so that
The third-party server provides related service according to the service request information.
13. cloud server as claimed in claim 12, it is characterised in that the warning information is to lack liquid warning information, institute
Third-party server is stated for electric business server；
The determining module, for determining corresponding purchase solicited message according to the scarce liquid warning information；
The sending module, for the purchase solicited message to be sent to corresponding electric business server, so that the electric business is serviced
Device provides related article according to the purchase solicited message and buys service.
14. cloud server as claimed in claim 12, it is characterised in that the warning information is contamination warning information, institute
Third-party server is stated for after-sale service device；
The determining module, for determining corresponding solicited message of removing contamination according to the contamination warning information；
The sending module, for the solicited message of removing contamination to be sent to corresponding after-sale service device, so that the after-sale service
Device solicited message of being removed contamination according to provides the related service of removing contamination.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710203774.8A CN107196783A (en) | 2017-03-30 | 2017-03-30 | Service provider system, method, washing machine and the cloud server of washing machine |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710203774.8A CN107196783A (en) | 2017-03-30 | 2017-03-30 | Service provider system, method, washing machine and the cloud server of washing machine |
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| CN107196783A true CN107196783A (en) | 2017-09-22 |
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ID=59871029
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| CN201710203774.8A Pending CN107196783A (en) | 2017-03-30 | 2017-03-30 | Service provider system, method, washing machine and the cloud server of washing machine |
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Cited By (1)
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Effective date of registration: 20190808 Address after: 214028 No. 18 Changjiang South Road, Wuxi National High-tech Development Zone, Jiangsu Province Applicant after: Wuxi Swan Electrical Appliances Co., Ltd. Address before: 214028 Wuxi Changjiang Road, New District, Jiangsu, No. 18 Applicant before: Wuxi Xiaotianer Co., Ltd. |
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