CN107172603B - General mobile phone and fixed telephone on-hook short message platform and method - Google Patents
General mobile phone and fixed telephone on-hook short message platform and method Download PDFInfo
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- CN107172603B CN107172603B CN201710570885.2A CN201710570885A CN107172603B CN 107172603 B CN107172603 B CN 107172603B CN 201710570885 A CN201710570885 A CN 201710570885A CN 107172603 B CN107172603 B CN 107172603B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
- H04W12/12—Detection or prevention of fraud
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
- H04M2203/651—Text message transmission triggered by call
Abstract
The invention discloses a mobile phone and fixed phone general on-hook short message platform and a method, belonging to the communication field, and being divided into a common user management platform and a channel business user management platform, wherein the common user management platform comprises a common user login module, a common user basic information module, a common user short message management module, a statistics management module, a blacklist management module, a common user superpacket management module and a grouping management module (the grouping module is only provided for enterprise users); the channel business user management platform comprises a channel business user login module, a business management module, a customer service management module, a system report module, a group management module and a complaint management module. The invention develops the mobile phone on-hook short message, when the user calls the mobile phone which passes the on-hook short message service, the system is automatically triggered to send the short message with the preset value to the calling user, the short message content enterprise can modify at any time, and the short message platform is connected with the personal handphone system and the industry gateway, thus realizing the sending of the three-network short message.
Description
Technical Field
The invention belongs to the field of communication, and particularly relates to a mobile phone and fixed phone general on-hook short message platform and a method.
Background
Many on-hook short message products provide value-added services only for fixed telephones, and cannot be docked with mobile phones, personal handyphone systems and other mobile phone gateways, for example: after the customer hangs up the conversation, the function that the mobile phone user receives the automatic reply short message can only be effective to the fixed call, and the value-added service of the on-hook short message is opened by a single fixed call, which can not well embody the corporate and collectible body. The enterprise operation is very passive and inflexible, and is not beneficial to the propaganda of the enterprise.
Disclosure of Invention
The invention aims to provide an on-hook short message platform and method for mobile phones and fixed phones, aiming at the problems that the existing on-hook short message products only provide value-added services for fixed phones, and the on-hook short message value-added services are opened by a single fixed phone, so that the corporate and collectible entities cannot be well embodied.
In order to realize the purpose of the invention, the invention adopts the technical scheme that: a general mobile phone and fixed phone on-hook short message platform is characterized in that: the system comprises a common user management platform (common users can be individuals and enterprises) and a channel business user management platform, wherein the common user management platform is a sub-platform of the channel business user management platform, one channel business user management platform is used for each city, and one common user management platform is used for a member in each city; the common user management platform comprises a common user login module, a common user basic information module, a common user short message management module, a statistical management module, a blacklist management module, a common user superpacket management module and a grouping management module (the grouping module only has enterprise users); the common user login module is used for a common user to log in an on-hook short message platform and enjoy various services provided by the platform; the common user basic information module is used for displaying user information in a list form; the common user short message management module is used for managing the on-hook short message content, entering the short message management module, firstly seeing the existing short message list of the user, and selecting the data in the short message list to modify the short message content or delete the existing short message; clicking an adding button to add a new short message, and storing the new short message to be displayed in a list; the statistical management module is used for managing short message records and call records; the blacklist management module is used for providing a blacklist management function, a user can add a telephone into a blacklist and the telephone number in the blacklist, a platform does not send a short message to the blacklist, and the blacklist content can be modified and deleted after the blacklist is added; the ordinary user super-package management module is used for ordering the super-package short message by the ordinary user, the ordinary user clicks the super-package to display the super-package rule description, clicks to confirm after filling in the number of the super-package, and starts the super-package short message; the group management module comprises group management, member group modification and batch member modification, wherein the group management is used for adding groups, deleting groups and modifying group short messages; member group modification is used to move the user into a designated group; modifying the batch members to select a plurality of users and modify the user grouping information in batch;
the channel business user management platform comprises a channel business user login module, a business management module, a customer service management module, a system report module, a group management module and a complaint management module; the channel provider user login module is used for login of a channel provider special interface; the business management module comprises three sub-modules of user query, disabled user query and value-added service query, wherein the user query displays all user information owned by a channel provider in a list form, and the channel provider performs the following operations on a user query interface: 1. inquiring user information and exporting the user information in a report form; 2. member management, adding members to the group main number, sharing a short message package with the group main number, and only collecting package fee from the group main number; 3. modifying the short messages in batches, downloading templates for modifying the short messages in batches, filling contents according to requirements, and uploading to finish modifying the short messages in batches; the disabled user query is used for querying relevant information of a disabled user and deriving user data in a report form; the value-added service inquiry module is used for inquiring the value-added service of the user according to the user account, month and region conditions; the customer service management module is used for short message content filtering setting, short message switch setting, short message auditing and auditing records, the short message switch is set to be automatic auditing or manual auditing, the system filters the short message content filled by a user, the short message content auditing is not passed and cannot be sent, and the auditing records are formed at the same time of auditing; the system report module is used for checking and exporting user statistics and short message content statistics information; the group management module is used for establishing and inquiring a group; the complaint management module is used for adding and deleting complaint users, and the platform does not send short messages to the users located in the complaint user list.
Based on the technical scheme, the channel business user inquiry module further comprises a group member management module, wherein the group member management module performs operations of member addition, member deletion, activation, suspension and the like under the group main number, group members share a group main number package, and no matter a client dials the group main number or the group member number, a short message of the group main number is used as a sent short message.
Based on the technical scheme, the group management module comprises a group query submodule, and the group query module can edit basic group information, add group members in batches and delete members. The group main number can be used for group management, member group modification and batch member modification for members, and the group members have respective short message packages and do not share the group main number. When the group is deleted, the group under the group main number and the group member number are deleted, and the management relationship between the groups is released.
Based on the technical scheme, the group management module is internally provided with a group main number package and a member package, the group main number is used for carrying out group management on group members, different groups of the group have respective short messages, the members can change own short messages, customers call different group numbers, and corresponding called groups are used for sending short message numbers to send short messages.
A method for using mobile phone, general hanging up the short message platform of fixed telephone, at first, after the user opens and hangs up the short service, can log on to hang up the short message platform; there are several cases to distinguish here: if the user transacts the package and changes the package, the system can sell the original package and open a new package again; if the package user is not opened, the system can be directly opened; if the package opening is an experience user, when the experience package is changed into a payment package, the user needs to sell the account first and then opens the account again.
Then, the user operates the short message in the on-hook short message platform: when a user logs in a hang-up short message platform to set the content and time frequency of sending short messages, when a client dials a fixed call which opens a hang-up short service, the call signaling of the called fixed call is collected by a signaling server to form a call record, the call time and time length are recorded, the call record is stored in a statistical management system, after the called fixed call is dialed, the generated call signaling is sent to a signaling server to be analyzed to judge whether the call is connected or not, the analysis result is stored in the system, the short messages set by the client are triggered according to 3 states (busy tone, connection and non-connection) of the call, the short messages are arranged in a short message queue and sent through a provided three-network industrial gateway, the client receives the short messages and forms a short message record, the receiving number and the sending time are recorded, the short message record is stored in a statistical management module, so that the query and statistics of the user are facilitated, the user can set the blacklist by himself, if the calling number is in the blacklist of the user, the calling number will not receive the on-hook short message of the number any more.
The invention has the following beneficial effects: the on-hook short message platform develops the on-hook short message of the mobile phone, when a user calls the mobile phone which passes through the on-hook short message service, the system is automatically triggered to send the short message with the preset value to a calling user, the mobile phone user receives the short message which is preset by an enterprise, the short message content enterprise can modify at any time, and the short message platform is butted with a personal handphone system and an industrial gateway, so that the three-network short message can be sent. The invention has flexible short message configuration, and the on-hook short message user can set different short message contents with different sending frequencies in different time periods and can reasonably send different short messages to the client in due time. The on-hook short message platform provided by the invention standardizes the on-hook short message industry, reasonably utilizes short message resources, optimizes an on-hook short message sending mode, improves enterprise propaganda power, enables group users to independently select a group mode, and completely covers all cities and towns in Henan province.
Drawings
FIG. 1 is a block diagram of the overall structure of the present invention;
fig. 2 is a flow structure diagram of an on-hook platform used by a user according to the present invention.
Detailed Description
The present invention will be further described with reference to the following detailed description so as to better understand the technical solution of the present invention.
Example 1: an on-hook short message platform commonly used for mobile phones and fixed phones is divided into a common user management platform (common users can be individuals and enterprises) and a channel business user management platform, wherein the common user management platform is a sub-platform of the channel business user management platform, the on-hook short message platform is divided according to cities in province, a plurality of users are arranged in each city, one city is a channel center, and one user is a member center by using one channel business user management platform. A member uses a common user management platform.
The common user management platform comprises a common user login module, a common user basic information module, a common user short message management module, a blacklist management module, a statistics management module, a super packet management module and a grouping management module; the ordinary user login module is used for enabling an ordinary user to log in the on-hook short message platform, the ordinary user firstly needs to log in when entering a website, and can log in the on-hook short message platform by inputting correct user name, password and verification code information to enjoy various services provided by the platform; the common user basic information module is used for displaying enterprise information in a list form, and the enterprise information comprises a name, a number, a region to which the enterprise belongs, a service starting date, a service ending date, a current package, the number of monthly payment, the number of delivered monthly payment, the number of residual monthly payment and other basic information.
The common user short message management module is used for managing the on-hook short message content, entering the short message management module, firstly seeing the existing short message list of the user, and selecting the data in the short message list to modify the short message content or delete the existing short message; and clicking an adding button to add a new short message, and storing the new short message to be displayed in the list. The statistical management module is used for managing the short message records and the call records, all the records and the call records of the short messages are sent by the system within a time period which can be checked on a short message record and call record interface, and data can be exported in an Excel form.
The blacklist management module is used for providing a blacklist management function, a user can add a telephone into a blacklist, the telephone number in the blacklist is located, and the platform does not send a short message to the telephone number. The contents of the blacklist can be modified and deleted after the addition. The module provides a function of batch import of the blacklist, a user downloads an excel template firstly, relevant information such as mobile phone numbers, names and the like is correctly input into the template, the template is uploaded after the relevant information is stored, and the platform imports the telephones in the form into the blacklist in batch.
The statistic management module is used for checking the call records and the short message records of the user, and the call, the short message and the superpacket of each time are counted. The user can inquire the call record and the short message record according to the two inquiry conditions of the starting time and the ending time. The short message record is displayed in a list form and comprises a receiving and sending number, short message content and sending time of the short message; the call records are displayed in a list form and comprise a calling number, a called number, calling time, duration and state;
the super-packet management module is used for a common user to order the super-packet short message, and the common user orders related services according to the self requirement, and specifically comprises the following steps: the super-package rule description is displayed in the super-package management module, and a user can order related services according to the self requirement. And after clicking a super-packet opening button, a user pops up the relevant information of the super-packet, reads the rule description of the super-packet, fills in the number of the super-packet, clicks for confirmation, and opens the super-packet short message.
The group management module is used for group member management, including group management, member group management and batch member modification, wherein the group management is used for adding groups, modifying group short messages and deleting group short messages; member group management for moving users into designated groups; modifying the batch members to select a plurality of users and modify the user grouping information in batch;
the channel business user management platform comprises a channel business user login module, a business management module, a customer service management module, a system report module, a group management module and a complaint management module.
The channel provider user login module is used for login of a channel provider special login interface, and a channel provider enters a platform after inputting a user name and a password on the channel provider special login interface; the business management module comprises three parts of user inquiry, user deactivation inquiry and value-added service inquiry, wherein the user inquiry displays all user information owned by a channel provider in a list form, and the channel provider performs the following operations on a user inquiry interface: and entering a user query page, viewing all user information displayed in a list form, including area names, current packages, opening work numbers and other user names, querying the user information through a user account, an enterprise name, a registration start and end date, an area and the like by a channel dealer, and exporting the user list in an excel form by clicking an export button. In addition, member management and short message batch modification operations can be performed on the interface, wherein the member management is to add members to the group main number, the group members and the group main number share one short message package, and only the group main number is charged with the package; and the batch modification short message is used for modifying the short message content of the user in batch, firstly downloading the template, correctly inputting the content according to the format, then clicking the upload button, clicking the confirmation button, starting the platform to retrieve the excel list content, and clicking the confirmation button to start uploading after the retrieval is finished. The deactivated user query may be used to query information about the deactivated user, such as a user account, a user name, a region, a status, etc. The channel trader can search the disabled users according to the condition combination and export the user data in an excel form. And the value-added service inquiry module inquires the value-added service of the user according to the conditions of the user account, the month and the region.
The customer service management module is used for short message content filtering setting, short message switch setting, short message auditing and auditing records, and when a distributor sets the short message switch to be automatic auditing, and when a user modifies the short message content to contain keywords configured by content filtering, the short message auditing is not passed, and the short message content cannot be modified. The channel trader can delete and add filtered keywords, each with both enabled and disabled states.
The system report module is used for checking user statistics and short message content statistics. The information of all users of the user statistics list display platform comprises user names, user accounts, regions, current packages, administrators and the like. In the short message content statistics, the channel provider user can check the short message content of the user under the name of the channel provider user. The channel trader can obtain the result through specific condition inquiry and export the data in the form of excel.
The group management module is used for establishing and inquiring a group, and managing members under a group main number, and specifically comprises the following steps: and (3) correctly inputting information such as a group name, a zone name, a group main number, an address, a responsible person and the like on a group creation page, then downloading a template, inputting related data in the template, clicking to upload, and clicking a creation button to create a group user. The created group is displayed in a page in a list form, the channel trader can inquire through the group main number, the group name creation time, the region and the like, and the inquiry result is displayed in the list. The method can edit basic information of the established group, manage members under the group main number, import member numbers in batch, and use the group short messages of the group main number to facilitate the group unified management. The group information can also be deleted, and the group information is deleted, and simultaneously, the groups under the group main number and the group member numbers are deleted, so that the management relationship between the groups is released. In the group management module in this embodiment, the group members have their own short message packages and do not share the group main number. The customer calls different group numbers and sends short messages by taking the corresponding called number as a short message sending number.
Example 2: the content of the embodiment is basically the same as that of the embodiment 1, and the same part of the content is not repeated, the embodiment is different from the embodiment 1 in that a user inquires about member management in a management module, members can be added and deleted under a group main number, the group members share a group main number package, and no matter a client dials the group main number and the member number, the group main number is used as a short signal sending code to send a short message, so that the group unified management is facilitated. The flexible short message configuration enables the on-hook short message user to set different short message contents with different sending frequencies in different time periods and to send different short messages to the client timely and reasonably.
Example 3: a method for using the general mobile phone and fixed phone on-hook short message platform of the embodiment specifically comprises the following steps: firstly, after a user opens a short hanging service, the user can log in a short hanging message platform; there are several cases to distinguish here: if the user transacts the package and changes the package, the system can sell the original package and open a new package again; if the package user is not opened, the system can be directly opened; if the package opening is an experience user, when the experience package is converted into a payment package, the user needs to sell the account first and then opens the account again;
then, the user operates the short message in the on-hook short message platform: when a user logs in a hang-up short message platform to set the content and time frequency of sending short messages, when a client dials a fixed call which opens a hang-up short service, the call signaling of the called fixed call is collected by a signaling server to form a call record, the call time and time length are recorded, the call record is stored in a statistical management system, after the called fixed call is dialed, the generated call signaling is sent to a signaling server to be analyzed to judge whether the call is connected or not, the analysis result is stored in the system, the short messages set by the client are triggered according to 3 states (busy tone, connection and non-connection) of the call, the short messages are arranged in a short message queue and sent through a provided three-network industrial gateway, the client receives the short messages and forms a short message record, the receiving number and the sending time are recorded, the short message record is stored in a statistical management module, so that the query and statistics of the user are facilitated, the user can set the blacklist by himself, if the calling number is in the blacklist of the user, the calling number will not receive the on-hook short message of the number any more.
Claims (4)
1. A general mobile phone and fixed phone on-hook short message platform is characterized in that:
is divided into a common user management platform and a channel business user management platform, wherein the common user management platform is a sub-platform of the channel business user management platform,
each city uses a channel business user management platform, and a member in each city uses a common user management platform;
the common user management platform comprises a common user login module, a common user basic information module, a common user short message management module, a statistical management module, a blacklist management module, a common user superpacket management module and a grouping management module;
the common user login module is used for a common user to log in an on-hook short message platform and enjoy various services provided by the platform;
the common user basic information module is used for displaying user information in a list form;
the common user short message management module is used for managing the on-hook short message content, entering the short message management module, firstly seeing the existing short message list of the user, and selecting the data in the short message list to modify the short message content or delete the existing short message; clicking an adding button to add a new short message, and storing the new short message to be displayed in a list;
the statistical management module is used for managing short message records and call records;
the blacklist management module is used for providing a blacklist management function, a user can add a telephone into a blacklist and the telephone number in the blacklist, a platform does not send a short message to the blacklist, and the blacklist content can be modified and deleted after the blacklist is added;
the ordinary user super-package management module is used for ordering the super-package short message by the ordinary user, the ordinary user clicks the super-package to display the super-package rule description, clicks to confirm after filling in the number of the super-package, and starts the super-package short message;
the group management module comprises group management, member group modification and batch member modification, wherein the group management is used for adding groups, deleting groups and modifying group short messages; member group modification is used to move the user into a designated group; modifying the batch members to select a plurality of users and modify the user grouping information in batch;
the channel business user management platform comprises a channel business user login module, a business management module, a customer service management module, a system report module, a group management module and a complaint management module;
the channel provider user login module is used for login of a channel provider special interface;
the business management module comprises three sub-modules of user query, disabled user query and value-added service query, wherein the user query displays all user information owned by a channel provider in a list form, and the channel provider performs the following operations on a user query interface: step one, inquiring user information and exporting the user information in a report form; step two, member management, wherein members are added to the group main number, the group members and the group main number share one short message package, and only the package fee is collected from the group main number; modifying the short messages in batches, downloading templates for modifying the short messages in batches, filling contents according to requirements, and uploading to finish modifying the short messages in batches; the disabled user query is used for querying relevant information of a disabled user and deriving user data in a report form; the value-added service inquiry module is used for inquiring the value-added service of the user according to the user account, month and region conditions;
the customer service management module is used for short message content filtering setting, short message switch setting, short message auditing and auditing records, the short message switch is set to be automatic auditing or manual auditing, the system filters the short message content filled by a user, the short message content auditing is not passed and cannot be sent, and the auditing records are formed at the same time of auditing;
the system report module is used for checking and exporting user statistics and short message content statistics information;
the group management module is used for establishing and inquiring a group;
the complaint management module is used for adding and deleting complaint users, and the platform does not send short messages to the users located in the complaint user list; the channel business user inquiry module also comprises a group member management module, wherein the group member management module performs operations of member addition, member deletion, activation, pause and the like under the group major number, group members share a group major number package, and a short message of the group major number is used as a sent short message no matter a client dials the group major number or the group member number;
the group management module comprises a group query submodule, and the group query module can edit group basic information, add group members in batches and delete members;
the group main number can be used for group management, group modification and batch modification of members, and the group members have respective short message packages and do not share the group main number; when the group is deleted, the group under the group main number and the group member number are deleted, and the management relationship between the groups is released.
2. The general mobile phone and fixed phone on-hook short message platform as claimed in claim 1, wherein: the group management module comprises a group query submodule, and the group query module can edit group basic information, add group members in batches and delete members;
the group main number can be used for group management, group modification and batch modification of members, and the group members have respective short message packages and do not share the group main number; when the group is deleted, the group under the group main number and the group member number are deleted, and the management relationship between the groups is released.
3. The general mobile phone and fixed phone on-hook short message platform as claimed in claim 2, wherein: the group management module is internally provided with a group main number package and a member package, the group main number is used for carrying out group management on group members, different groups of the group have respective short messages, the members can change own short messages, customers call different group numbers, and corresponding called groups are used for sending short message numbers to send short messages.
4. A method for using the mobile phone, fixed phone universal on-hook short message platform of claim 1, characterized in that: firstly, after a user opens a short hanging service, the user can log in a short hanging message platform; there are several cases to distinguish here: if the user transacts the package and changes the package, the system can sell the original package and open a new package again; if the package user is not opened, the system can be directly opened; if the package opening is an experience user, when the experience package is converted into a payment package, the user needs to sell the account first and then opens the account again;
then, the user operates the short message in the on-hook short message platform: when a customer dials a fixed telephone which opens the on-hook service, the call signaling of the called fixed telephone is collected by a signaling server to form a call record, the call time and duration are recorded, the call record is stored in statistical management, after the called fixed telephone is dialed, the generated call signaling is sent to a signaling server for analysis, whether the call is connected or not is judged, the analysis result is stored in the system, the short message set by the customer is triggered according to 3 states of the call, the short message is arranged in a short message queue and is sent through a provided three-network industrial gateway, the customer receives the short message and forms a short message record, the receiving number and the sending time are recorded, the short message record is stored in a statistical management module, so that the inquiry and statistics of the user are facilitated, and the user can set a black list by himself, if the calling number is in the user's blacklist, the calling number will not receive the on-hook SMS of this number any more.
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