A kind of instant communicating method and device
Technical field
The application is related to communication technical field, more particularly to a kind of instant communicating method and device.
Background technology
With the fast development of Internet technology, instant messaging has brought various work and life
Facility living.One is updated by now from the ICQ and OICQ (widely used QQ today) of early stage
The wechat in generation and dealing etc., instant messaging are constantly drilled towards the direction for more facilitating user
Enter.
In the application scenarios of the instant messagings such as consulting, customer service, generally require to face substantial amounts of consulting
The problem of, how to improve interactive efficiency turns into urgent problem to be solved.
The content of the invention
In view of this, the application provides a kind of instant communicating method and device, to solve in correlation technique i.e.
When communication interaction it is less efficient the problem of.
Specifically, the application is achieved by the following technical solution:
A kind of instant communicating method, methods described includes:
Detect mouse-over operation of the user for the first passing conversation message in session interface, described the
One passing conversation message is sent by peer user;
The search button of the displaying correspondence first passing conversation message;
When user triggers the search button, after being stored based on the described first passing conversation message to information
Platform initiates search;
Information is stored into the search result corresponding with the described first passing conversation message that backstage returns to be illustrated in
In the search display frames at the session interface.
Optionally, methods described also includes:
When the mouse-over operation of search result in detecting for the search display frames, displaying is described
The full content of search result, and the operation button for the search result, the operation button are provided
Including:Send button and Edit button.
Optionally, the search display frames also include keyword editing options, the keyword editing options
Include the keyword of the described first passing conversation message.
Optionally, methods described also includes:
When the keyword is edited by as new keywords, based on the new keywords again to information
Store backstage and initiate search, and the search result in more new search display frames.
Optionally, methods described also includes:
Detect mouse-over operation of the user for the second passing conversation message in session interface, described the
Two passing conversation messages are sent by user;
The addition button of the displaying correspondence second passing conversation message;
When user's triggering addition button, the described second passing conversation message is added to described information
Store backstage.
A kind of immediate communication device, described device includes:
First detection unit, the mouse for detecting user for the first passing conversation message in session interface hangs
Stop operation, the first passing conversation message is sent by peer user;
Search for display unit, the search button of the displaying correspondence first passing conversation message;
Unit is initiated in search, when user triggers the search button, is disappeared based on the described first passing session
Cease to information storage backstage and initiate search;
As a result display unit, the corresponding with the described first passing conversation message of backstage return is stored by information
Search result is illustrated in the search display frames at the session interface.
Optionally, described device also includes:
Whole display units, the mouse-over behaviour of search result in detecting for the search display frames
When making, the full content of the search result is shown, and offer is for the operation button of the search result,
The operation button includes:Send button and Edit button.
Optionally, the search display frames also include keyword editing options, the keyword editing options
Include the keyword of the described first passing conversation message.
Optionally, described device also includes:
Unit is re-searched for, when the keyword is edited by as new keywords, based on the new pass
Keyword initiates to search for information storage backstage again, and the search result in more new search display frames.
Optionally, described device also includes:
Second detection unit, the mouse for detecting user for the second passing conversation message in session interface hangs
Stop operation, the second passing conversation message is sent by user;
Add display unit, the addition button of the displaying correspondence second passing conversation message;
Message adding device, when user's triggering addition button, by the described second passing conversation message
It is added to described information storage backstage.
It can be seen from above description in the instant messaging scheme that the application is provided, when user is by mouse
When hovering on the passing conversation message of peer user transmission, client can be shown to should passing session
The search button of message, user can be by clicking on search button search in information stores backstage
Answer with the passing conversation message, so that one-touch search is realized, it is simple to operate, greatly improve simultaneously
The efficiency of information exchange.
Brief description of the drawings
Fig. 1 is a kind of schematic flow sheet of instant communicating method shown in the exemplary embodiment of the application one.
Fig. 2 is the schematic flow sheet of another instant communicating method shown in the exemplary embodiment of the application one.
Fig. 3 is a kind of schematic diagram at session interface shown in the exemplary embodiment of the application one.
Fig. 4 is the schematic diagram at another session interface shown in the exemplary embodiment of the application one.
Fig. 5 is the schematic diagram at another session interface shown in the exemplary embodiment of the application one.
Fig. 6 is the schematic diagram at another session interface shown in the exemplary embodiment of the application one.
Fig. 7 is that a kind of structure for immediate communication device shown in the exemplary embodiment of the application one is shown
It is intended to.
Fig. 8 is a kind of structural representation of immediate communication device shown in the exemplary embodiment of the application one.
Embodiment
Here exemplary embodiment will be illustrated in detail, its example is illustrated in the accompanying drawings.Following
When description is related to accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represent same or analogous
Key element.Embodiment described in following exemplary embodiment does not represent the institute consistent with the application
There is embodiment.On the contrary, they are only one be described in detail in such as appended claims, the application
The example of the consistent apparatus and method of a little aspects.
It is the purpose only merely for description specific embodiment in term used in this application, and is not intended to be limiting
The application." one kind ", " institute of singulative used in the application and appended claims
State " and "the" be also intended to including most forms, unless context clearly shows that other implications.Should also
Work as understanding, term "and/or" used herein refers to and associated lists item comprising one or more
Purpose any or all may combine.
It will be appreciated that though may describe various using term first, second, third, etc. in the application
Information, but these information should not necessarily be limited by these terms.These terms only be used for by same type of information that
This is distinguished.For example, in the case where not departing from the application scope, the first information can also be referred to as
Two information, similarly, the second information can also be referred to as the first information.Depending on linguistic context, as in this institute
Use word " if " can be construed to " and ... when " or " when ... when " or " response
In it is determined that ".
In correlation technique, in the application scenarios such as consulting, customer service, in face of the enquirement of client, consultant
Corresponding answer can be searched with contact staff in document is editted in advance and is replied.However,
It is cumbersome in such implementation, cause interactive inefficiency.
In view of the above-mentioned problems, the application provides a kind of instant messaging scheme, the friendship of instant messaging can be improved
Mutual efficiency.
Fig. 1 is a kind of schematic flow sheet of instant communicating method shown in the exemplary embodiment of the application one.
It refer to Fig. 1, the instant communicating method can be using in the client, and the client can be with
Installed in smart mobile phone, tablet personal computer, PDA (Personal Digital Assistant, palm PC),
In the smart machines such as PC.The instant communicating method may comprise steps of:
Step 101, mouse-over behaviour of the user for the first passing conversation message in session interface is detected
Make, the first passing conversation message is sent by peer user.
Step 102, the search button of the correspondence first passing conversation message is shown.
Step 103, when user trigger the search button when, based on the described first passing conversation message to
Initiate search in information storage backstage.
Step 104, information is stored into the corresponding with the described first passing conversation message of backstage return to search for
As a result in the search display frames for being illustrated in the session interface.
It can be seen from above description in the instant messaging scheme that the application is provided, when user is by mouse
When hovering on the passing conversation message of peer user transmission, client can be shown to should passing session
The search button of message, user can be by clicking on search button search in information stores backstage
Answer with the passing conversation message, so that one-touch search is realized, it is simple to operate, greatly improve simultaneously
The efficiency of information exchange.
The implementation process of the application is described with reference to specific embodiment.
Fig. 2 is the schematic flow sheet of another instant communicating method shown in the exemplary embodiment of the application one.
Fig. 2 is refer to, the instant communicating method may comprise steps of:
Step 201, mouse-over behaviour of the user for the first passing conversation message in session interface is detected
Make, the first passing conversation message is sent by peer user.
In the present embodiment, user can registered user's account in the service end of instant messaging in advance, and
Registered user account can be logged in based on client, user can open session circle with peer user
Face, realization exchanges communication with peer user.Certainly, user can also open cluster conversation interface, real
Existing group's exchange communication.The processing of this part and realization may be referred to prior art, and the application is herein no longer
It is described in detail one by one.
In the present embodiment, after with User logs in user account, man-to-man exchange is carried out with peer user
It is described exemplified by communication.Typically, it can be shown in the session interface of user and peer user newest
Several passing conversation messages, when user will search for the reply of certain passing conversation message of peer user transmission
, can be by mouse-over on the passing conversation message during content.In the present embodiment, for ease of retouching
State, the passing conversation message that can send peer user is referred to as the first passing conversation message.It refer to figure
Session interface schematic diagram shown in 3, it is assumed that user is the contact staff of Alipay, Peter uses for Alipay
Family.Contact staff is after Peter inquiry is received, if to inquire about corresponding answer, can be by mouse
Mark is hovered in the first passing conversation message of Peter transmissions.Optionally, contact staff is by mouse-over
In the message box of the described first passing conversation message.
Step 202, the search button of the correspondence first passing conversation message is shown.
Based on abovementioned steps 201, client is directed to the mouse of the first passing conversation message detecting user
After hovering operation, search button can be shown in the message box of the first passing conversation message, refer to
Fig. 4, client can show one in the message box of the first passing conversation message and be shaped as magnifying glass
Button.Certainly, in actual applications, client can also show that the correspondence first passing session disappears
The search button of the other forms of breath, the application is not particularly limited to this.
Step 203, when user trigger the search button when, based on the described first passing conversation message to
Initiate search in information storage backstage.
Based on abovementioned steps 202, when user by mouse-over on search button when, client can be opened up
Show the suspended frame of such as " search backstage exam pool ", to be pointed out.When contact staff triggers the search
During button, such as:Contact staff clicks on the search button, and client can be passing based on described first
Conversation message initiates to search for information storage backstage.
Wherein, described information storage backstage can be service end or the data for storage information
Storehouse etc., the application is not particularly limited to this.Described information storage is stored with what is editted in advance in backstage
The corresponding reply content of keyword.Still by taking the application scenarios shown in Fig. 3 as an example, the correlation of Alipay
Staff can edit the corresponding reply content of various keywords in advance, and store to described information
Backstage is stored, so that follow-up contact staff is called.
In one example, when contact staff triggers the search button, client can be extracted described
The keyword of first passing conversation message, then by the keyword extracted be sent to information storage backstage with
Scan for.In another example, when contact staff triggers the search button, client also may be used
So that the described first passing conversation message is sent into information storage backstage, information stores backstage receiving
State after the first passing conversation message, extract keyword to be searched from the described first passing conversation message
Rope, the application is not particularly limited to this.Referring again to Fig. 3, disappear for the described first passing session
Breath " be may I ask and be transferred accounts to how long China Merchants Bank can arrive account", extract keyword " transferring accounts ", " China Merchants Bank ",
" how long " after (synonym " time " being replaced with), it can be entered based on these three keywords
Row search.In said process, the extracting mode of keyword is referred to the implementation in correlation technique,
The application is no longer repeated this one by one.
Step 204, information is stored into the corresponding with the described first passing conversation message of backstage return to search for
As a result in the search display frames for being illustrated in the session interface.
In the present embodiment, information storage backstage is searching searching for the correspondence first passing conversation message
After hitch fruit, search result can be returned to client, client after the search result is received,
The search result can be illustrated in the search display frames at search sessions interface.
Wherein, the position of the search display frames can be configured by developer, such as:It is described to search
Rope display frames can be located at the right side at session interface.Optionally, it can also include in the search display frames
There is based on the described first passing conversation message displaying in keyword editing options, the keyword editing options
The keyword extracted.It refer to the schematic diagram shown in Fig. 5, client can will be passing from described first
Three keywords extracted in conversation message are illustrated in above-mentioned keyword editing options, and with list
Form shows the search result in the lower section of the keyword editing options.
Optionally, in one example of the application, contact staff can be in the keyword editing options
Keyword re-start editor.For example, when client or information store backstage from described first
When the keyword extracted in passing conversation message is not accurate enough, it is possible to search result can be caused not accurate enough
Really, when contact staff can not find the result of needs in search result, contact staff can compile again
Volume keyword, and trigger after updating search, client and then after can contact staff be edited
New keywords are sent to information storage backstage, so that information storage backstage re-starts search, and will search
As a result client is returned to, client can be according to searching in the result more new search display frames of newest return
Hitch fruit.
Step 205, when the mouse-over operation of search result in detecting for the search display frames,
The full content of the search result is shown, and the operation button for the search result is provided, it is described
Operation button includes:Send button and Edit button.
In the present embodiment, when the search result that message stores backstage return is more, client may nothing
The full content of every search result is presented in the search display frames by method.If contact staff thinks
Certain search result is checked, contact staff can be by mouse-over on the search result, and client is entered
And the full content of the search result can be shown, such as:Client can be shown described by suspended frame
The full content of search result, client can also show the search knot in the list of search display frames
The full content of fruit, and the tab sequential of other search results is moved down, the application does not make special limit to this
System.
In the present embodiment, when client shows the full content of the search result, it can also provide
For the operation button of the search result, the operation button can include:Send button and editor press
Button.When contact staff triggers the Edit button, the search result can be illustrated in meeting by client
In the message edit box for talking about interface, sent after being updated for contact staff.When contact staff triggers institute
When stating send button, the search result can be transmitted directly to Peter by client, enormously simplify visitor
Take the operation complexity of personnel.
Optionally, in the application another example, when client detects user in session interface
During the mouse-over operation of the second passing conversation message, the correspondence second passing conversation message can be shown
Addition button, and in user's triggering addition button, the described second passing conversation message is added
Backstage is stored to described information.Wherein, the described second passing conversation message is sent by contact staff.Specifically
Ground, refer to Fig. 6, if it is common not preserve some in contact staff's discovery information storage backstage
Reply content, then can reply mouse-over at this after the reply content is sent into Peter
In the message box of content, client and then addition button can be shown, such as:Client can show one
The button of individual plus sige.When contact staff's triggering addition button, client can be by second mistake
It is added to toward conversation message in information storage backstage, the precious relevant staff of continuation payment can be to described
Second passing conversation message carries out the operation such as editor again.
It can be seen from above description in the instant messaging scheme that the application is provided, when user is by mouse
When hovering on the passing conversation message of peer user transmission, client can be shown to should passing session
The search button of message, user can be by clicking on search button search in information stores backstage
Reply content with the passing conversation message, so that one-touch search is realized, it is simple to operate, in face of big
When measuring counseling problem, the efficiency of information exchange is substantially increased, Consumer's Experience is improved.
Embodiment with foregoing instant communicating method is corresponding, and present invention also provides immediate communication device
Embodiment.
The embodiment of the application immediate communication device can be using on the client.Device embodiment can lead to
Software realization is crossed, can also be realized by way of hardware or software and hardware combining.Exemplified by implemented in software,
As the device on a logical meaning, being will be non-by the processor of smart machine where the client
Corresponding computer program instructions read what operation in internal memory was formed in volatile memory.From hardware layer
For face, as shown in fig. 7, be a kind of hardware structure diagram of the application immediate communication device place terminal,
In addition to the processor shown in Fig. 7, internal memory, network interface and nonvolatile memory, implement
Terminal in example where device can also include other hardware generally according to the actual functional capability of the terminal, right
This is repeated no more.
Fig. 8 is a kind of structural representation of immediate communication device shown in the exemplary embodiment of the application one.
Fig. 8 is refer to, the immediate communication device 700 can be applied to be set in the intelligence shown in earlier figures 7
In the standby client loaded, include:First detection unit 701, search display unit 702, search hair
Play unit 703, result display unit 704, whole display unit 705, re-search for unit 706, the
Two detection units 707, addition display unit 708 and message adding device 709.
Wherein, first detection unit 701, detects user for the first passing meeting in session interface
The mouse-over operation of message is talked about, the first passing conversation message is sent by peer user;
The search display unit 702, the search button of the displaying correspondence first passing conversation message;
Unit 703 is initiated in the search, when user triggers the search button, based on first mistake
Initiate to search for toward conversation message to information storage backstage;
The result display unit 704, disappearing with the described first passing session for backstage return is stored by information
Corresponding search result is ceased to be illustrated in the search display frames at the session interface.
Whole display units 705, the mouse of search result in detecting for the search display frames
During mark hovering operation, the full content of the search result is shown, and provide for the search result
Operation button, the operation button includes:Send button and Edit button.
Optionally, the search display frames also include keyword editing options, the keyword editing options
Include the keyword of the described first passing conversation message.
It is described to re-search for unit 706, when the keyword is edited by as new keywords, it is based on
The new keywords initiate to search for information storage backstage again, and the search knot in more new search display frames
Really.
Second detection unit 707, detects user for the second passing conversation message in session interface
Mouse-over operation, the second passing conversation message sends by user;
The addition display unit 708, the addition button of the displaying correspondence second passing conversation message;
The message adding device 709, it is passing by described second when user's triggering addition button
Conversation message is added to described information storage backstage.
The function of unit and the implementation process of effect specifically refer to correspondence in the above method in said apparatus
The implementation process of step, will not be repeated here.
For device embodiment, because it corresponds essentially to embodiment of the method, so related part is joined
See the part explanation of embodiment of the method.Device embodiment described above be only it is schematical,
The wherein described unit illustrated as separating component can be or may not be it is physically separate, make
It can be for the part that unit is shown or may not be physical location, you can with positioned at a place,
Or can also be distributed on multiple NEs.Can select according to the actual needs part therein or
Person's whole modules realize the purpose of application scheme.Those of ordinary skill in the art are not paying creativeness
In the case of work, you can to understand and implement.
The preferred embodiment of the application is the foregoing is only, it is all at this not to limit the application
Within the spirit and principle of application, any modification, equivalent substitution and improvements done etc. should be included in
Within the scope of the application protection.