CN107168599A - A kind of instant communicating method and device - Google Patents

A kind of instant communicating method and device Download PDF

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Publication number
CN107168599A
CN107168599A CN201610127688.9A CN201610127688A CN107168599A CN 107168599 A CN107168599 A CN 107168599A CN 201610127688 A CN201610127688 A CN 201610127688A CN 107168599 A CN107168599 A CN 107168599A
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China
Prior art keywords
search
conversation message
passing
button
user
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CN201610127688.9A
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CN107168599B (en
Inventor
楼贤林
林晓晴
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Advanced New Technologies Co Ltd
Advantageous New Technologies Co Ltd
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Alibaba Group Holding Ltd
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/04812Interaction techniques based on cursor appearance or behaviour, e.g. being affected by the presence of displayed objects
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90Details of database functions independent of the retrieved data types
    • G06F16/95Retrieval from the web
    • G06F16/953Querying, e.g. by the use of web search engines
    • G06F16/9535Search customisation based on user profiles and personalisation
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04842Selection of displayed objects or displayed text elements

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Human Computer Interaction (AREA)
  • Data Mining & Analysis (AREA)
  • User Interface Of Digital Computer (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

The application provides a kind of instant communicating method and device.Methods described includes:Mouse-over operation of the user for the first passing conversation message in session interface is detected, the first passing conversation message is sent by peer user;The search button of the displaying correspondence first passing conversation message;When user triggers the search button, initiate to search for information storage backstage based on the described first passing conversation message;Information is stored into the search result corresponding with the described first passing conversation message that backstage returns to be illustrated in the search display frames at the session interface.By the technical scheme of the application, the passing conversation message sent for peer user can realize one-touch search, simple to operate, substantially increase the efficiency of information exchange.

Description

A kind of instant communicating method and device
Technical field
The application is related to communication technical field, more particularly to a kind of instant communicating method and device.
Background technology
With the fast development of Internet technology, instant messaging has brought various work and life Facility living.One is updated by now from the ICQ and OICQ (widely used QQ today) of early stage The wechat in generation and dealing etc., instant messaging are constantly drilled towards the direction for more facilitating user Enter.
In the application scenarios of the instant messagings such as consulting, customer service, generally require to face substantial amounts of consulting The problem of, how to improve interactive efficiency turns into urgent problem to be solved.
The content of the invention
In view of this, the application provides a kind of instant communicating method and device, to solve in correlation technique i.e. When communication interaction it is less efficient the problem of.
Specifically, the application is achieved by the following technical solution:
A kind of instant communicating method, methods described includes:
Detect mouse-over operation of the user for the first passing conversation message in session interface, described the One passing conversation message is sent by peer user;
The search button of the displaying correspondence first passing conversation message;
When user triggers the search button, after being stored based on the described first passing conversation message to information Platform initiates search;
Information is stored into the search result corresponding with the described first passing conversation message that backstage returns to be illustrated in In the search display frames at the session interface.
Optionally, methods described also includes:
When the mouse-over operation of search result in detecting for the search display frames, displaying is described The full content of search result, and the operation button for the search result, the operation button are provided Including:Send button and Edit button.
Optionally, the search display frames also include keyword editing options, the keyword editing options Include the keyword of the described first passing conversation message.
Optionally, methods described also includes:
When the keyword is edited by as new keywords, based on the new keywords again to information Store backstage and initiate search, and the search result in more new search display frames.
Optionally, methods described also includes:
Detect mouse-over operation of the user for the second passing conversation message in session interface, described the Two passing conversation messages are sent by user;
The addition button of the displaying correspondence second passing conversation message;
When user's triggering addition button, the described second passing conversation message is added to described information Store backstage.
A kind of immediate communication device, described device includes:
First detection unit, the mouse for detecting user for the first passing conversation message in session interface hangs Stop operation, the first passing conversation message is sent by peer user;
Search for display unit, the search button of the displaying correspondence first passing conversation message;
Unit is initiated in search, when user triggers the search button, is disappeared based on the described first passing session Cease to information storage backstage and initiate search;
As a result display unit, the corresponding with the described first passing conversation message of backstage return is stored by information Search result is illustrated in the search display frames at the session interface.
Optionally, described device also includes:
Whole display units, the mouse-over behaviour of search result in detecting for the search display frames When making, the full content of the search result is shown, and offer is for the operation button of the search result, The operation button includes:Send button and Edit button.
Optionally, the search display frames also include keyword editing options, the keyword editing options Include the keyword of the described first passing conversation message.
Optionally, described device also includes:
Unit is re-searched for, when the keyword is edited by as new keywords, based on the new pass Keyword initiates to search for information storage backstage again, and the search result in more new search display frames.
Optionally, described device also includes:
Second detection unit, the mouse for detecting user for the second passing conversation message in session interface hangs Stop operation, the second passing conversation message is sent by user;
Add display unit, the addition button of the displaying correspondence second passing conversation message;
Message adding device, when user's triggering addition button, by the described second passing conversation message It is added to described information storage backstage.
It can be seen from above description in the instant messaging scheme that the application is provided, when user is by mouse When hovering on the passing conversation message of peer user transmission, client can be shown to should passing session The search button of message, user can be by clicking on search button search in information stores backstage Answer with the passing conversation message, so that one-touch search is realized, it is simple to operate, greatly improve simultaneously The efficiency of information exchange.
Brief description of the drawings
Fig. 1 is a kind of schematic flow sheet of instant communicating method shown in the exemplary embodiment of the application one.
Fig. 2 is the schematic flow sheet of another instant communicating method shown in the exemplary embodiment of the application one.
Fig. 3 is a kind of schematic diagram at session interface shown in the exemplary embodiment of the application one.
Fig. 4 is the schematic diagram at another session interface shown in the exemplary embodiment of the application one.
Fig. 5 is the schematic diagram at another session interface shown in the exemplary embodiment of the application one.
Fig. 6 is the schematic diagram at another session interface shown in the exemplary embodiment of the application one.
Fig. 7 is that a kind of structure for immediate communication device shown in the exemplary embodiment of the application one is shown It is intended to.
Fig. 8 is a kind of structural representation of immediate communication device shown in the exemplary embodiment of the application one.
Embodiment
Here exemplary embodiment will be illustrated in detail, its example is illustrated in the accompanying drawings.Following When description is related to accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represent same or analogous Key element.Embodiment described in following exemplary embodiment does not represent the institute consistent with the application There is embodiment.On the contrary, they are only one be described in detail in such as appended claims, the application The example of the consistent apparatus and method of a little aspects.
It is the purpose only merely for description specific embodiment in term used in this application, and is not intended to be limiting The application." one kind ", " institute of singulative used in the application and appended claims State " and "the" be also intended to including most forms, unless context clearly shows that other implications.Should also Work as understanding, term "and/or" used herein refers to and associated lists item comprising one or more Purpose any or all may combine.
It will be appreciated that though may describe various using term first, second, third, etc. in the application Information, but these information should not necessarily be limited by these terms.These terms only be used for by same type of information that This is distinguished.For example, in the case where not departing from the application scope, the first information can also be referred to as Two information, similarly, the second information can also be referred to as the first information.Depending on linguistic context, as in this institute Use word " if " can be construed to " and ... when " or " when ... when " or " response In it is determined that ".
In correlation technique, in the application scenarios such as consulting, customer service, in face of the enquirement of client, consultant Corresponding answer can be searched with contact staff in document is editted in advance and is replied.However, It is cumbersome in such implementation, cause interactive inefficiency.
In view of the above-mentioned problems, the application provides a kind of instant messaging scheme, the friendship of instant messaging can be improved Mutual efficiency.
Fig. 1 is a kind of schematic flow sheet of instant communicating method shown in the exemplary embodiment of the application one.
It refer to Fig. 1, the instant communicating method can be using in the client, and the client can be with Installed in smart mobile phone, tablet personal computer, PDA (Personal Digital Assistant, palm PC), In the smart machines such as PC.The instant communicating method may comprise steps of:
Step 101, mouse-over behaviour of the user for the first passing conversation message in session interface is detected Make, the first passing conversation message is sent by peer user.
Step 102, the search button of the correspondence first passing conversation message is shown.
Step 103, when user trigger the search button when, based on the described first passing conversation message to Initiate search in information storage backstage.
Step 104, information is stored into the corresponding with the described first passing conversation message of backstage return to search for As a result in the search display frames for being illustrated in the session interface.
It can be seen from above description in the instant messaging scheme that the application is provided, when user is by mouse When hovering on the passing conversation message of peer user transmission, client can be shown to should passing session The search button of message, user can be by clicking on search button search in information stores backstage Answer with the passing conversation message, so that one-touch search is realized, it is simple to operate, greatly improve simultaneously The efficiency of information exchange.
The implementation process of the application is described with reference to specific embodiment.
Fig. 2 is the schematic flow sheet of another instant communicating method shown in the exemplary embodiment of the application one.
Fig. 2 is refer to, the instant communicating method may comprise steps of:
Step 201, mouse-over behaviour of the user for the first passing conversation message in session interface is detected Make, the first passing conversation message is sent by peer user.
In the present embodiment, user can registered user's account in the service end of instant messaging in advance, and Registered user account can be logged in based on client, user can open session circle with peer user Face, realization exchanges communication with peer user.Certainly, user can also open cluster conversation interface, real Existing group's exchange communication.The processing of this part and realization may be referred to prior art, and the application is herein no longer It is described in detail one by one.
In the present embodiment, after with User logs in user account, man-to-man exchange is carried out with peer user It is described exemplified by communication.Typically, it can be shown in the session interface of user and peer user newest Several passing conversation messages, when user will search for the reply of certain passing conversation message of peer user transmission , can be by mouse-over on the passing conversation message during content.In the present embodiment, for ease of retouching State, the passing conversation message that can send peer user is referred to as the first passing conversation message.It refer to figure Session interface schematic diagram shown in 3, it is assumed that user is the contact staff of Alipay, Peter uses for Alipay Family.Contact staff is after Peter inquiry is received, if to inquire about corresponding answer, can be by mouse Mark is hovered in the first passing conversation message of Peter transmissions.Optionally, contact staff is by mouse-over In the message box of the described first passing conversation message.
Step 202, the search button of the correspondence first passing conversation message is shown.
Based on abovementioned steps 201, client is directed to the mouse of the first passing conversation message detecting user After hovering operation, search button can be shown in the message box of the first passing conversation message, refer to Fig. 4, client can show one in the message box of the first passing conversation message and be shaped as magnifying glass Button.Certainly, in actual applications, client can also show that the correspondence first passing session disappears The search button of the other forms of breath, the application is not particularly limited to this.
Step 203, when user trigger the search button when, based on the described first passing conversation message to Initiate search in information storage backstage.
Based on abovementioned steps 202, when user by mouse-over on search button when, client can be opened up Show the suspended frame of such as " search backstage exam pool ", to be pointed out.When contact staff triggers the search During button, such as:Contact staff clicks on the search button, and client can be passing based on described first Conversation message initiates to search for information storage backstage.
Wherein, described information storage backstage can be service end or the data for storage information Storehouse etc., the application is not particularly limited to this.Described information storage is stored with what is editted in advance in backstage The corresponding reply content of keyword.Still by taking the application scenarios shown in Fig. 3 as an example, the correlation of Alipay Staff can edit the corresponding reply content of various keywords in advance, and store to described information Backstage is stored, so that follow-up contact staff is called.
In one example, when contact staff triggers the search button, client can be extracted described The keyword of first passing conversation message, then by the keyword extracted be sent to information storage backstage with Scan for.In another example, when contact staff triggers the search button, client also may be used So that the described first passing conversation message is sent into information storage backstage, information stores backstage receiving State after the first passing conversation message, extract keyword to be searched from the described first passing conversation message Rope, the application is not particularly limited to this.Referring again to Fig. 3, disappear for the described first passing session Breath " be may I ask and be transferred accounts to how long China Merchants Bank can arrive account", extract keyword " transferring accounts ", " China Merchants Bank ", " how long " after (synonym " time " being replaced with), it can be entered based on these three keywords Row search.In said process, the extracting mode of keyword is referred to the implementation in correlation technique, The application is no longer repeated this one by one.
Step 204, information is stored into the corresponding with the described first passing conversation message of backstage return to search for As a result in the search display frames for being illustrated in the session interface.
In the present embodiment, information storage backstage is searching searching for the correspondence first passing conversation message After hitch fruit, search result can be returned to client, client after the search result is received, The search result can be illustrated in the search display frames at search sessions interface.
Wherein, the position of the search display frames can be configured by developer, such as:It is described to search Rope display frames can be located at the right side at session interface.Optionally, it can also include in the search display frames There is based on the described first passing conversation message displaying in keyword editing options, the keyword editing options The keyword extracted.It refer to the schematic diagram shown in Fig. 5, client can will be passing from described first Three keywords extracted in conversation message are illustrated in above-mentioned keyword editing options, and with list Form shows the search result in the lower section of the keyword editing options.
Optionally, in one example of the application, contact staff can be in the keyword editing options Keyword re-start editor.For example, when client or information store backstage from described first When the keyword extracted in passing conversation message is not accurate enough, it is possible to search result can be caused not accurate enough Really, when contact staff can not find the result of needs in search result, contact staff can compile again Volume keyword, and trigger after updating search, client and then after can contact staff be edited New keywords are sent to information storage backstage, so that information storage backstage re-starts search, and will search As a result client is returned to, client can be according to searching in the result more new search display frames of newest return Hitch fruit.
Step 205, when the mouse-over operation of search result in detecting for the search display frames, The full content of the search result is shown, and the operation button for the search result is provided, it is described Operation button includes:Send button and Edit button.
In the present embodiment, when the search result that message stores backstage return is more, client may nothing The full content of every search result is presented in the search display frames by method.If contact staff thinks Certain search result is checked, contact staff can be by mouse-over on the search result, and client is entered And the full content of the search result can be shown, such as:Client can be shown described by suspended frame The full content of search result, client can also show the search knot in the list of search display frames The full content of fruit, and the tab sequential of other search results is moved down, the application does not make special limit to this System.
In the present embodiment, when client shows the full content of the search result, it can also provide For the operation button of the search result, the operation button can include:Send button and editor press Button.When contact staff triggers the Edit button, the search result can be illustrated in meeting by client In the message edit box for talking about interface, sent after being updated for contact staff.When contact staff triggers institute When stating send button, the search result can be transmitted directly to Peter by client, enormously simplify visitor Take the operation complexity of personnel.
Optionally, in the application another example, when client detects user in session interface During the mouse-over operation of the second passing conversation message, the correspondence second passing conversation message can be shown Addition button, and in user's triggering addition button, the described second passing conversation message is added Backstage is stored to described information.Wherein, the described second passing conversation message is sent by contact staff.Specifically Ground, refer to Fig. 6, if it is common not preserve some in contact staff's discovery information storage backstage Reply content, then can reply mouse-over at this after the reply content is sent into Peter In the message box of content, client and then addition button can be shown, such as:Client can show one The button of individual plus sige.When contact staff's triggering addition button, client can be by second mistake It is added to toward conversation message in information storage backstage, the precious relevant staff of continuation payment can be to described Second passing conversation message carries out the operation such as editor again.
It can be seen from above description in the instant messaging scheme that the application is provided, when user is by mouse When hovering on the passing conversation message of peer user transmission, client can be shown to should passing session The search button of message, user can be by clicking on search button search in information stores backstage Reply content with the passing conversation message, so that one-touch search is realized, it is simple to operate, in face of big When measuring counseling problem, the efficiency of information exchange is substantially increased, Consumer's Experience is improved.
Embodiment with foregoing instant communicating method is corresponding, and present invention also provides immediate communication device Embodiment.
The embodiment of the application immediate communication device can be using on the client.Device embodiment can lead to Software realization is crossed, can also be realized by way of hardware or software and hardware combining.Exemplified by implemented in software, As the device on a logical meaning, being will be non-by the processor of smart machine where the client Corresponding computer program instructions read what operation in internal memory was formed in volatile memory.From hardware layer For face, as shown in fig. 7, be a kind of hardware structure diagram of the application immediate communication device place terminal, In addition to the processor shown in Fig. 7, internal memory, network interface and nonvolatile memory, implement Terminal in example where device can also include other hardware generally according to the actual functional capability of the terminal, right This is repeated no more.
Fig. 8 is a kind of structural representation of immediate communication device shown in the exemplary embodiment of the application one.
Fig. 8 is refer to, the immediate communication device 700 can be applied to be set in the intelligence shown in earlier figures 7 In the standby client loaded, include:First detection unit 701, search display unit 702, search hair Play unit 703, result display unit 704, whole display unit 705, re-search for unit 706, the Two detection units 707, addition display unit 708 and message adding device 709.
Wherein, first detection unit 701, detects user for the first passing meeting in session interface The mouse-over operation of message is talked about, the first passing conversation message is sent by peer user;
The search display unit 702, the search button of the displaying correspondence first passing conversation message;
Unit 703 is initiated in the search, when user triggers the search button, based on first mistake Initiate to search for toward conversation message to information storage backstage;
The result display unit 704, disappearing with the described first passing session for backstage return is stored by information Corresponding search result is ceased to be illustrated in the search display frames at the session interface.
Whole display units 705, the mouse of search result in detecting for the search display frames During mark hovering operation, the full content of the search result is shown, and provide for the search result Operation button, the operation button includes:Send button and Edit button.
Optionally, the search display frames also include keyword editing options, the keyword editing options Include the keyword of the described first passing conversation message.
It is described to re-search for unit 706, when the keyword is edited by as new keywords, it is based on The new keywords initiate to search for information storage backstage again, and the search knot in more new search display frames Really.
Second detection unit 707, detects user for the second passing conversation message in session interface Mouse-over operation, the second passing conversation message sends by user;
The addition display unit 708, the addition button of the displaying correspondence second passing conversation message;
The message adding device 709, it is passing by described second when user's triggering addition button Conversation message is added to described information storage backstage.
The function of unit and the implementation process of effect specifically refer to correspondence in the above method in said apparatus The implementation process of step, will not be repeated here.
For device embodiment, because it corresponds essentially to embodiment of the method, so related part is joined See the part explanation of embodiment of the method.Device embodiment described above be only it is schematical, The wherein described unit illustrated as separating component can be or may not be it is physically separate, make It can be for the part that unit is shown or may not be physical location, you can with positioned at a place, Or can also be distributed on multiple NEs.Can select according to the actual needs part therein or Person's whole modules realize the purpose of application scheme.Those of ordinary skill in the art are not paying creativeness In the case of work, you can to understand and implement.
The preferred embodiment of the application is the foregoing is only, it is all at this not to limit the application Within the spirit and principle of application, any modification, equivalent substitution and improvements done etc. should be included in Within the scope of the application protection.

Claims (10)

1. a kind of instant communicating method, it is characterised in that methods described includes:
Detect mouse-over operation of the user for the first passing conversation message in session interface, described the One passing conversation message is sent by peer user;
The search button of the displaying correspondence first passing conversation message;
When user triggers the search button, after being stored based on the described first passing conversation message to information Platform initiates search;
Information is stored into the search result corresponding with the described first passing conversation message that backstage returns to be illustrated in In the search display frames at the session interface.
2. according to the method described in claim 1, it is characterised in that methods described also includes:
When the mouse-over operation of search result in detecting for the search display frames, displaying is described The full content of search result, and the operation button for the search result, the operation button are provided Including:Send button and Edit button.
3. according to the method described in claim 1, it is characterised in that
The search display frames also include keyword editing options, and the keyword editing options include institute State the keyword of the first passing conversation message.
4. method according to claim 3, it is characterised in that methods described also includes:
When the keyword is edited by as new keywords, based on the new keywords again to information Store backstage and initiate search, and the search result in more new search display frames.
5. according to the method described in claim 1, it is characterised in that methods described also includes:
Detect mouse-over operation of the user for the second passing conversation message in session interface, described the Two passing conversation messages are sent by user;
The addition button of the displaying correspondence second passing conversation message;
When user's triggering addition button, the described second passing conversation message is added to described information Store backstage.
6. a kind of immediate communication device, it is characterised in that described device includes:
First detection unit, the mouse for detecting user for the first passing conversation message in session interface hangs Stop operation, the first passing conversation message is sent by peer user;
Search for display unit, the search button of the displaying correspondence first passing conversation message;
Unit is initiated in search, when user triggers the search button, is disappeared based on the described first passing session Cease to information storage backstage and initiate search;
As a result display unit, the corresponding with the described first passing conversation message of backstage return is stored by information Search result is illustrated in the search display frames at the session interface.
7. device according to claim 6, it is characterised in that described device also includes:
Whole display units, the mouse-over behaviour of search result in detecting for the search display frames When making, the full content of the search result is shown, and offer is for the operation button of the search result, The operation button includes:Send button and Edit button.
8. device according to claim 6, it is characterised in that
The search display frames also include keyword editing options, and the keyword editing options include institute State the keyword of the first passing conversation message.
9. device according to claim 8, it is characterised in that described device also includes:
Unit is re-searched for, when the keyword is edited by as new keywords, based on the new pass Keyword initiates to search for information storage backstage again, and the search result in more new search display frames.
10. device according to claim 6, it is characterised in that described device also includes:
Second detection unit, the mouse for detecting user for the second passing conversation message in session interface hangs Stop operation, the second passing conversation message is sent by user;
Add display unit, the addition button of the displaying correspondence second passing conversation message;
Message adding device, when user's triggering addition button, by the described second passing conversation message It is added to described information storage backstage.
CN201610127688.9A 2016-03-07 2016-03-07 Instant messaging method and device Active CN107168599B (en)

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CN107623627A (en) * 2017-09-27 2018-01-23 珠海市魅族科技有限公司 A kind of information replying method and device, terminal and readable storage medium storing program for executing
CN108460159A (en) * 2018-03-29 2018-08-28 广东欧珀移动通信有限公司 A kind of answering method of information, terminal device and computer readable storage medium
CN108509582A (en) * 2018-03-29 2018-09-07 广东欧珀移动通信有限公司 A kind of answering method of information, terminal device and computer readable storage medium
CN109951380A (en) * 2019-03-29 2019-06-28 上海连尚网络科技有限公司 For searching method, electronic equipment and the computer-readable medium of conversation message
CN110752984A (en) * 2019-10-24 2020-02-04 北京字节跳动网络技术有限公司 Method and device for displaying online document, electronic equipment and storage medium
CN111638843A (en) * 2020-05-22 2020-09-08 维沃移动通信(杭州)有限公司 Information processing method and device and electronic equipment

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