CN107053208A - A kind of method of active dialog interaction robot system and the system active interlocution - Google Patents
A kind of method of active dialog interaction robot system and the system active interlocution Download PDFInfo
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- CN107053208A CN107053208A CN201710375483.7A CN201710375483A CN107053208A CN 107053208 A CN107053208 A CN 107053208A CN 201710375483 A CN201710375483 A CN 201710375483A CN 107053208 A CN107053208 A CN 107053208A
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/0005—Manipulators having means for high-level communication with users, e.g. speech generator, face recognition means
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J13/00—Controls for manipulators
- B25J13/003—Controls for manipulators by means of an audio-responsive input
Abstract
The present invention relates to a kind of active dialog interaction robot system and the method for realization dialogue robot active and user session, the system includes：Talk about art management module, problem generation module, answer acquisition module, answer correction verification module and command execution module；Art management module is talked about, the art state for managing during the problem of dialogue robot is all during active interlocution, and management active interlocution；Problem generation module sends problem according to art state in words art management module to client；Command execution module, after dialogue robot passes through for the answer verification of user, that is, performs corresponding service order.The use of dialogue robot saves substantial amounts of human cost.In addition, dialogue robot is exchanged using country variant language or using different dialect or using star's voice with user so that whole process it is interactive very by force, client is also easy to receive and coordinates this interaction.
Description
Technical field
The present invention relates to human-computer interaction technique field, more particularly to a kind of active dialog interaction robot system and realization
Talk with method of the robot actively with user session.
Background technology
Talk with robot, also known as chat robots, or question answering system are to refer to allow between people and machine, using certainly
The mode of right language carries out the software systems of communication exchange.With the progress using deep learning as the artificial intelligence technology of representative,
Talk with robot system, welcome the development upsurge of a new round.At present, dialogue robot, which has been able to understand to a certain extent, comes
True semanteme expressed by natural language problem from user, it might even be possible to reference to the contextual information in dialog procedure, so that
Provide most suitable answer.Just because of this, talks with robot, have begun to play the part of in the work and life of people increasingly heavier
The role wanted, this also causes the natural language processing technique for talking with robot behind to be referred to as the jewel on artificial intelligence imperial crown,
The focus direction given more sustained attention as scientific research circle, business circles.
Current existing dialogue robot system, in every-day language, knowledge question is had been achieved with task dialogue relatively good
Effect.Every-day language refers to that user and robot carry out greeting, chatted, such as " hello ", " you have boyfriend " is this kind of asks
Topic, such issues that user expect robot appropriate, clever, humorous, humorous reply can be carried out as people；Knowledge question is
Refer to user to wish by inquiring that robot obtains the answer of particular problem, such as " how handling identity card ", " stream of merchandise return
Journey " etc., such issues that user expect robot can provide accurate explanation and illustration so as to meet user obtain information need
Ask；Task dialogue refers to that user wishes that robot provides specific service, such as " Pekinese's weather of today ", " helps me to make a reservation for
Tomorrow Beijing to Shanghai air ticket " etc., such issues that user it is expected that robot takes on the role of personal assistant.The dialogue of this three class has
One it is common the characteristics of, be exactly trigger condition relies on the active of user and putd question to, knowledge base of the robot based on oneself and support
Service type passive type is answered.
But, many service industries, which all exist, needs the scene of active service, and particularly some need to receive into row information
The scene of collection, so that U.S.'s visa in travel abroad handles service as an example, visa, which handles attendant, to be needed in user's query
Hundred problems, are related to essential information, passport information, occupation and the communication information, travel information, kinsfolk's information of user etc.
Deng, this information process is tediously long for attendant, uninteresting, time-consuming, fallibility.Current passive type dialogue robot
These work can not be competent at by being limited to rely on the trigger mechanism of user's active enquirement, therefore these work are required for by manually coming
Complete, very big human cost is brought to enterprise, the further development of enterprise is constrained.This allows for inventing a kind of actively friendship
Mutual formula dialogue robot system, its ability for possessing active interlocution becomes very urgent.
The content of the invention
The present invention proposes a kind of active dialog interaction robot system, so that dialogue robot can be according to specific
Scene actively triggers a series of specific words arts, is linked up with user, collects and verify the answer of user, and performs corresponding industry
Business order.
The present invention proposes a kind of active dialog interaction robot system, and the system includes：Talk about art management module, problem
Generation module, answer acquisition module, answer correction verification module and command execution module；
Art management module is talked about, for managing the problem of dialogue robot is all during active interlocution, and management is actively
Art state in dialog procedure；
Problem generation module sends problem according to art state in words art management module to client, and described problem is one
New problem repeats a upper problem；
Answer acquisition module, dialogue robot is sent a question to after user, is waited the response of user and is gathered user's
Answer；
Answer correction verification module, dialogue robot system receives the answer of user, the legitimacy that verification user answers；
Command execution module, after dialogue robot passes through for the answer verification of user, that is, performs corresponding service order.
Further, words art management module includes issue management submodule and words art state submodule.
Further, issue management submodule includes：
(1) problem is described, the full copy content of problem, and dialogue robot system can send a question to user；
(2) rule is verified, for the verification rule of the answer of a problem, dialogue robot can collect answering from user
Case simultaneously performs verification；
(3) action command, the description of action command, dialogue robot verification answer is understood according to predefined by rear
Action command is performed.
Further, art state submodule is talked about, active interlocution state in which is recorded, dialogue robot is based on words art state
The trend of words art is determined, when answer verification passes through, after order is finished, the mark of words art state is next problem；
Otherwise, the mark of words art state is the upper problem of repetition.
Further, in the legitimacy that verification user answers, the dimension that verification judges includes：Whether the file format of answer
For text, picture, sound；Whether whether the content of answer include particular text, be specific enumerated value.
Further, answer correction verification module, if the answer verification of user passes through, into command execution module, answer
After verification passes through, art state if being recorded in more newspeak art management module in art state submodule；If verification does not pass through,
Reenter problem generation module.
Further, business order includes：Data are reported, and the data of dialogue are reported to the server interface specified；Shape
State is reported, and the state reporting of dialogue is given to the server interface specified；Speech recognition, text is converted to by the voice received；Figure
As identification, the image received is converted into text；Or do not perform any order.
Further, the dialogue robot system can be used to ask for visa, and either handle identity card or apply for passport,
Either make a reservation for or purchase the air ticket or predetermined or purchase train ticket, either make a reservation for or buy bus ticket or predetermined automobile, or
The predetermined hotel of person, either personnel checking-up or staff training, either consultation on the study abroad or immigrant's consulting or legal advice
Deng.
The present invention also proposes a kind of method realized and talk with robot active and user session, and this method includes：
When meeting dialogue condition, the active interlocution mechanism of dialogue robot will be triggered；
Talk with robot and send problem to user；
Active dialog interaction robot system waits the response of user and gathers the answer of user；
Active dialog interaction robot system receives the answer of user, the legitimacy that verification user answers；
If the answer verification of user passes through, active dialog interaction robot system performs the corresponding command, and order is performed
After finishing, dialogue robot sends next problem to user；If verification does not pass through, dialogue robot is then repeated to the user hair
Serve a problem；
Active dialog interaction robot system judges whether that all problems have all been sent, if it is, actively
End-of-dialogue；If it is not, then dialogue robot continues to send problem to user, until user is for answer of all the problems school
Test and pass through, and system has been performed both by corresponding service order, then and active interlocution terminates.
Further, the dialogue condition is：User accesses the pc websites for deploying dialogue robot；Or user's visiting portion
The mobile site of dialogue robot is affixed one's name to；Or user's concern deploys the wechat public number of dialogue robot；Or user's opening portion
The wechat small routine of dialogue robot is affixed one's name to；Or user with the addition of the good friend for the personal WeChat ID for deploying dialogue robot；Or
User with the addition of the enterprise's QQ number for deploying dialogue robot；Or user with the addition of the personal QQ number for deploying dialogue robot
Good friend；Or user has paid close attention to the microblogging number for deploying dialogue robot；Or user opens the APP for deploying dialogue robot；
Or attendant is set up with user after contacting, or other dialogue conditions.
Further, method of the realization dialogue robot actively with user session can be used to ask for visa, or handle
Identity card, either applies for passport or makes a reservation for or purchase the air ticket, and either makes a reservation for or buys train ticket or predetermined or purchase vapour
Ticket, either predetermined automobile or predetermined hotel, either personnel checking-up or staff training, or consultation on the study abroad, Huo Zheyi
The people seek advice from, or legal advice etc..
Further, in the legitimation step that verification user answers, the dimension that verification judges includes：The file format of answer
Whether it is text, picture, sound；Whether whether the content of answer include particular text, be specific enumerated value.
Further, performing the corresponding command includes：Data are reported, and the data of dialogue are reported to the server specified and connect
Mouthful；State reporting, the state reporting of dialogue is given the server interface specified；Speech recognition, text is converted to by the voice received
This；Image recognition, text is converted to by the image received；Or do not perform any order.
A kind of active dialog interaction robot system proposed by the present invention and realize dialogue robot and user mutual
Method so that the dialogue active dialogue ability of robot, art in scene in actual dialog procedure extracted and matched somebody with somebody
Put in dialogue robot system, dialogue robot carries out the collection and verification of answer based on words art configuration, it is achieved thereby that section
Save a large amount of artificial purposes.Dialogue robot all prepares the problem of propose meticulously, and purpose is very strong, substantially increases pair
Talk about efficiency.In addition, dialogue robot is for people, untiring, not error-prone, accuracy rate is very high.Also it is exactly to talk with
Robot can be exchanged using country variant language or using different dialects or using star's voice with user so that whole
Individual process it is interactive very strong, client is also easy to receive and coordinates this interaction.
Brief description of the drawings
Fig. 1 is the schematic flow sheet of active dialog interaction robot and user session；
Fig. 2 is the structural representation for talking about art management module.
Embodiment
It must be more clearly understood to express the object, technical solutions and advantages of the present invention, below in conjunction with the accompanying drawings to this hair
It is bright to be further introduced.
Active dialog interaction robot system proposed by the present invention, the system includes words art management module, problem generation
Module, answer acquisition module, answer correction verification module and command execution module；
Art management module is talked about, for managing the problem of dialogue robot is all during active interlocution, and management is actively
Art state in dialog procedure；
Problem generation module, problem is sent according to art state in words art management module to dialogue machine human hair, described to ask
Topic is a new problem or repeats a upper problem；
Answer acquisition module, dialogue robot is sent a question to after user, is waited the response of user and is gathered user's
Answer；
Answer correction verification module, dialogue robot receives the answer of user, the legitimacy that verification user answers；
Command execution module, after dialogue robot passes through for the answer verification of user, that is, performs corresponding service order.
Art management module is talked about, is the backbone module of active interlocution mechanism, as shown in Fig. 2 being divided into two submodules, one is to ask
The problem of robot is all during topic management submodule, management active interlocution；Two be words art state submodule, and management is actively right
Art state during words.
Issue management module includes：
(1) problem is described, the full copy content of problem, and dialogue robot system can send a question to user；
(2) rule is verified, for the verification rule of the answer of a problem, dialogue robot can collect answering from user
Case simultaneously performs verification；
(3) action command, the description of action command, dialogue robot verification answer is understood according to predefined by rear
Action command is performed.
Art state submodule is talked about, active interlocution state in which is recorded, dialogue robot is based on words art Determines words art
Trend, when answer verification passes through, after order is finished, the mark of words art state is inquires next problem；Otherwise,
The mark of art state is talked about to repeat a upper problem.
Problem generation module, according to art state if being recorded in words art management module in art state submodule, from asking
Next problem is generated in topic management module, next problem is probably a new problem, it is also possible to repeat a upper problem.
After problem generation, art state if being recorded in more newspeak art management module in art state submodule.
Answer acquisition module, dialogue robot system is sent a question to after user, is waited the response of user and is gathered use
The answer at family.
Answer correction verification module, dialogue robot system receives the answer of user, verifies the legitimacy that user answers, judgement
Dimension includes：Whether the file format of answer is text, picture, sound etc.；The content of answer whether include particular text, whether
It is specific enumerated value etc..For example for inquiry visa type the problem of, the dimension of judgement could be arranged to：Answer needs bag
Containing " being on home leave " or " tourism " or " commercial affairs ", if then user answers " visiting friends and relatives ", " I will be on home leave ", " going to be on home leave "
All it is legal, belongs to visa of being on home leave；If user includes " tourism " two word in answering, tourist visa is regarded as, if
User includes " commercial affairs " two word in answering, and belongs to business visa.For example for inquiry user's sex the problem of, verification rule
Then it could be arranged to, answer is necessary for " man ", " female ", then " man ", " female " are exactly enumerated value.
If the answer verification of user passes through, into command execution module, after answer verification passes through, more newspeak art management mould
Art state if being recorded in block in art state submodule.If verification does not pass through, problem generation module is reentered.
Command execution module, after dialogue robot passes through for the answer verification of user, can perform business order, business
Order includes：Data are reported, and the data of dialogue are reported to the server interface specified；State reporting, by the state of dialogue
Offer the server interface specified；Speech recognition, text is converted to by the voice received；Image recognition, the image received is turned
It is changed to text；Or do not perform any order.After the completion of order is performed, art state submodule in more newspeak art management module
Art state if middle record.
System judges whether that all problems have all been sent, if be all finished, active interlocution knot
Beam；Otherwise, problem generation module is reentered, dialogue robot continues to send problem to user, until user asks for all
The answer of topic, which is verified, to be passed through, and dialogue machine performs corresponding service order per capita, then active interlocution terminates.
The dialogue robot system can be used to ask for visa, and either handle identity card or apply for passport, or it is predetermined or
Purchase the air ticket, either make a reservation for or buy train ticket or predetermined or purchase bus ticket, either predetermined automobile or predetermined hotel,
Either personnel checking-up or staff training, either consultation on the study abroad or immigrant's consulting, or legal advice etc..
It is proposed by the present invention it is a kind of realize dialogue robot system actively and user session method, the dialogue robot
System is as shown in figure 1, including moulds such as beginning, the management of words art, problem generation, answer collection, answer verification, order execution and end
Block.
Start module, when meeting following any dialogue condition, the active interlocution mechanism of dialogue robot can be triggered：
User accesses the pc websites for deploying dialogue robot；
(1) user accesses the mobile site for deploying dialogue robot；
(2) user has paid close attention to the wechat public number for deploying dialogue robot；
(3) user opens the wechat small routine for deploying dialogue robot；
(4) user with the addition of the good friend for the attendant's WeChat ID (personal number) for deploying dialogue robot；
(5) user with the addition of the enterprise's QQ number for deploying dialogue robot；
(6) user with the addition of the good friend for the attendant's QQ number (personal number) for deploying dialogue robot；
(7) user has paid close attention to the microblogging number for deploying dialogue robot；
(8) user opens the APP for deploying dialogue robot；
(9), can be by including but is not limited to various channels above, directly after attendant contacts with user's foundation
Order robot starts active interlocution；
After the active interlocution mechanism of triggering dialogue robot, dialogue robot sends problem to user；
Dialogue robot waits the response of user and gathers the answer of user；
Dialogue robot receives the answer of user, the legitimacy that verification user answers；
If the answer verification of user passes through, dialogue robot performs the corresponding command, after order is finished, and talks with machine
People sends next problem to user；If verification does not pass through, dialogue robot is then repeated to the user the upper problem of transmission；
Dialogue robot system judges whether that all problems have all been sent, if it is, active interlocution terminates；Such as
It is really no, then talk with robot and continue to send problem to user, until user passes through for answer of all the problems verification, and
Dialogue machine performs corresponding service order per capita, then active interlocution terminates.
Further, in the legitimation step that verification user answers, the dimension that verification judges includes：The file format of answer
Whether it is text, picture, sound；Whether whether the content of answer include particular text, be specific enumerated value.
Further, performing the corresponding command includes：Data are reported, and the data of dialogue are reported to the server specified and connect
Mouthful；State reporting, the state reporting of dialogue is given the server interface specified；Speech recognition, text is converted to by the voice received
This；Image recognition, text is converted to by the image received；Or do not perform any order.
Method of the realization dialogue robot actively with user session can be used to ask for visa, or handle identity card, or
Person applies for passport, and either makes a reservation for or purchases the air ticket or predetermined or purchase train ticket, either make a reservation for or buy bus ticket or
Predetermined automobile, either predetermined hotel or personnel checking-up, either staff training or consultation on the study abroad, or immigrant's consulting, or
Person's legal advice etc..
The preferred embodiments of the present invention are the foregoing is only, are not intended to limit the invention, for the skill of this area
For art personnel, the embodiment of the present invention can have various modifications and variations.Within the spirit and principles of the invention, made
Any modification, equivalent substitution and improvements etc., should be included in the scope of the protection.
Claims (10)
1. a kind of active dialog interaction robot system, it is characterised in that：The system includes：Talk about art management module, problem
Generation module, answer acquisition module, answer correction verification module and command execution module；
Art management module is talked about, the problem of for managing all during active interlocution, and during management active interlocution
Art state；
Problem generation module, sends problem, described problem is one new according to art state in words art management module to user
Problem repeats a upper problem；
Answer acquisition module, dialogue robot is sent a question to after user, is waited the response of user and is gathered the answer of user；
Answer correction verification module, dialogue robot receives the answer of user, the legitimacy that verification user answers；
Command execution module, after dialogue robot passes through for the answer verification of user, that is, performs corresponding service order.
2. talk with robot system as claimed in claim 1, it is characterised in that：Talking about art management module includes issue management submodule
Block and words art state submodule.
3. talk with robot system as claimed in claim 2, it is characterised in that：Issue management submodule includes：
(1) problem is described, the full copy content of problem, and dialogue robot can send a question to user；
(2) rule is verified, for the verification rule of the answer of a problem, dialogue robot can collect the answer from user simultaneously
Perform verification；
(3) action command, the description of action command, dialogue robot verification answer understands the action according to predefined by rear
Order is performed.
4. talk with robot system as claimed in claim 2, it is characterised in that：Art state submodule is talked about, active interlocution is recorded
State in which, dialogue robot talks about the trend of art based on words art Determines, and when answer verification passes through, order is finished
Afterwards, the mark of words art state is next problem；Otherwise, the mark of words art state is the upper problem of repetition.
5. talk with robot system as claimed in claim 1, it is characterised in that：Verify in the legitimacy that user answers, verification
The dimension of judgement includes：Whether the file format of answer is text, picture, sound；The content of answer whether include particular text,
Whether it is specific enumerated value.
6. talk with robot system as claimed in claim 1, it is characterised in that：Answer correction verification module, if the answer of user
Verification passes through, then into command execution module, after answer verification passes through, art state submodule in more newspeak art management module
Art state if middle record；If verification does not pass through, problem generation module is reentered.
7. talk with robot system as claimed in claim 1, it is characterised in that：Business order includes：Data are reported, and will be talked with
Data report the server interface specified；State reporting, the state reporting of dialogue is given the server interface specified；Voice
Identification, text is converted to by the voice received；Image recognition, text is converted to by the image received；Or do not perform any life
Order.
8. a kind of purposes of the dialogue robot system any one of application claim 1-7, it is characterised in that the dialogue
Robot system can be used to ask for visa, and either handle identity card or apply for passport, either make a reservation for or purchase the air ticket or
Predetermined or purchase train ticket, either makes a reservation for or buys bus ticket or predetermined automobile, either predetermined hotel or personnel checking-up,
Either staff training or consultation on the study abroad, either immigrant's consulting or legal advice.
9. a kind of realize the method for dialogue robot system actively with user session, it is characterised in that：This method includes：
When meeting dialogue condition, the active interlocution mechanism of dialogue robot will be triggered, dialogue robot is actively sent to user
Problem；
Dialogue robot waits the response of user and gathers the answer of user；
Dialogue robot receives the answer of user, the legitimacy that verification user answers；
If the answer verification of user passes through, dialogue robot performs the corresponding command, after order is finished, dialogue robot to
User sends next problem；If verification does not pass through, dialogue robot is then repeated to the user the upper problem of transmission；
Dialogue robot system judges whether that all problems have all been sent, if whole issue is all sent, leads
Dynamic end-of-dialogue；If it is not, then dialogue robot continues to send problem to user, until user answers equal for of all the problems
Verification passes through, and dialogue machine performs corresponding service order per capita, then active interlocution terminates.
10. method as claimed in claim 9, it is characterised in that：The dialogue condition that meets is：User accesses and deploys dialogue
The pc websites of robot；Or user accesses the mobile site for deploying dialogue robot；Or user's concern deploys dialogue machine
The wechat public number of people；Or user opens the wechat small routine for deploying dialogue robot；Or user with the addition of and deploy dialogue
The good friend of the personal WeChat ID of robot；Or user with the addition of the enterprise's QQ number for deploying dialogue robot；Or user with the addition of
Deploy the good friend of the personal QQ number of dialogue robot；Or user has paid close attention to the microblogging number for deploying dialogue robot；Or user
Open the APP for deploying dialogue robot；Or attendant is set up with user after contacting, direct command dialogue robot starts
Active interlocution；Or other dialogue conditions.
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