CN107018244B - The method of interactive text answer service is provided based on dual-tone multifrequency - Google Patents
The method of interactive text answer service is provided based on dual-tone multifrequency Download PDFInfo
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- CN107018244B CN107018244B CN201610697339.0A CN201610697339A CN107018244B CN 107018244 B CN107018244 B CN 107018244B CN 201610697339 A CN201610697339 A CN 201610697339A CN 107018244 B CN107018244 B CN 107018244B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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Abstract
The invention discloses a kind of based on dual-tone multifrequency to provide the method for interactive text answer service.In a wireless communication system, when receive send end device transmit the dual-tone multifrequency start information including interactive text response pointer when, network-side transmit dual-tone multifrequency starting approve information to send end device.After sending end device adjustment setting to enter received text mode, dual-tone multifrequency received text confirmation message can be transmitted to network-side.Network-side sends the keypad information for being relevant to receiving end device number to receiving end device, and receiving end device provides relevant text information according to keypad information and sends text information to transmission end device to network-side, then by network-side.Therefore, method of the invention can allow user easily to read or record the text information including bulk information amount.
Description
Technical field
The present invention relates to a kind of methods of interactive text answer service, more particularly to one kind of providing using dual-tone multifrequency as base
Plinth provides the method for interactive text answer service.
Background technique
Dual-tone multifrequency (dual tone multi-frequency, DTMF) information is telephone set and friendship in telephone system
A kind of subscriber signaling between changing planes, the number transferred to commonly used in transmission/discriminating user.Dual-tone multifrequency is by high frequency group and low
Frequency group composition, height frequency group respectively include four frequencies, and a high-frequency signal and a low frequency signal superposition form a combination letter
Number with represent user dial-out a number or symbol.
Interactive voice response (Interactive Voice Response, IVR) is a kind of based on existing dual-tone multifrequency
The voice value-added service of telephone system.Interactive voice system is used on telephony server originally, for allow user with
Language in-put and/or keyboard input are to control user interface provided by interactive voice system.For example, many banks,
The commercial undertakings such as credit card centre or telecom dealer can penetrate interactive voice answering system (Interactive Voice Response
System, IVRS) automation directory assistance is provided, client can dial specified telephone number and enter system, in basis
After option or personal information appropriate are keyed in system instruction, canned message or specific data (such as registered permanent residence surplus or letter can be listened to
With card billing amount etc.), also transaction instruction can be inputted by system (such as transfer accounts with the transaction that defaulted, change password or more
Change contact telephone number etc.).
In mobile communications network application aspect, there are multiple channels between mobile station and base station.With global mobile communication
For (Global System for Mobile Communications, GSM) system, in addition to passing between mobile station and base station
It also seem Fast Associated Control Channel (Fast Associated Control except the voice channel of transfer audio data
Channel, FACCH) etc. digital channels.When user presses a key on a mobile station, corresponding dual-tone multifrequency data from
Transmitting terminal mobile station is sent to base station, then is generated by base station and send corresponding analog voice message to receiving end device, with sound
Answer the request of transmitting terminal mobile station.
In the interactive voice system under existing dual-tone multifrequency framework, dialed when user sends end device through mobile phone etc.
After the specified telephone number of particular organization, particular organization can penetrate receiving end device reply voice message.However, user may nothing
Method remembers bulk information amount in speech message, and needs speech message hard of hearing again, or otherwise record.Therefore,
One kind is needed based on dual-tone multifrequency to provide interactive text response (Interactive Text Response, ITR) clothes
The method of business.
Summary of the invention
In view of the above-mentioned problems of the prior art, it is provided based on dual-tone multifrequency the purpose of the present invention is to provide one kind
The method of interactive text answer service.
In order to achieve the above objectives, the present invention discloses one kind based on dual-tone multifrequency to provide interactive text answer service
Method comprising one to send end device transmission include a dual-tone multifrequency start information of an interactive text response pointer to one
Network-side；The network-side transmits dual-tone multifrequency starting and approves information to the transmission end device；The transmission end device tune
Whole setting is to enter a received text mode；The transmission end device transmits a dual-tone multifrequency received text confirmation message to described
Network-side；And the network-side sends the keypad information for being relevant to a receiving end device number to a receiving end device.
Detailed description of the invention
Fig. 1 is a kind of in the embodiment of the present invention to provide the method for interactive text answer service based on dual-tone multifrequency
Flow diagram.
It includes into dual-tone multifrequency start information that Fig. 2, which is shown interactive text response index in the embodiment of the present invention,
Schematic diagram.
Wherein, the reference numerals are as follows:
S1~S10 step
TX sends end device
RX receiving end device
NW network-side
Specific embodiment
Fig. 1 is a kind of in the embodiment of the present invention to provide the method for interactive text answer service based on dual-tone multifrequency
Flow diagram.It is more that step S1~S10 can be applicable to the double-tone including transmission end device TX, network-side NW and receiving end device RX
Frequency wireless communication system, is described as follows.
Step S1: send end device TX start in voice mode a Call- Control1 (call control, CC) program with
Dial into receiving end device RX；
Step S2: the dual-tone multifrequency start information that end device TX transmission includes an interactive text response index is sent
START DTMF gives network-side NW；
Step S3: network-side NW transmission one dual-tone multifrequency starting approves that information START DTMF ACK gives transmission end device
TX；
Step S4: end device TX adjustment setting is sent to enter received text mode；
Step S5: it sends end device TX and transmits a dual-tone multifrequency received text confirmation message CONFIRM START DTMF
TXT gives network-side NW；
Step S6: network-side NW sends the keypad information for being relevant to receiving end device RX number to receiving end device RX；
The text information that step S7: receiving end device RX transmission is relevant to keypad information gives network-side NW；
Step S8: network-side NW sends the text information for being relevant to keypad information to transmission end device TX；
Step S9: network-side NW sends a stopping dual-tone multifrequency require information STOP DTMF REQUEST fills to transmitting terminal
Set TX；
Step S10: network-side NW, which sends a stopping dual-tone multifrequency information STOP DTMF, gives transmission end device TX.
In embodiments of the present invention, sending end device TX can be mobile phone, personal digital assistant (personal
Digital assistant, PDA), hand held (handheld) computer, plate (tablet) computer, mini desktop
(nettop) computer, notes type (laptop) computer or it is other have communication and receive the portable of text information function set
It is standby.In other embodiments of the present invention, send end device TX can also be desktop computer, set-top box, network-side application apparatus, or
Other stationary installations for having communication and receiving text information function.However, the type for sending end device TX does not limit this
The scope of invention.
In embodiments of the present invention, receiving end device RX can provide the commercial undertaking of interactive text answer service to be any
Used host or server.However, the type of receiving end device RX does not limit scope of the invention.
In an embodiment of the present invention, network-side NW can be any third generation cooperative programme (3rd Generation
Partnership Project, 3GPP) cellular network under framework, such as 2G, 2.5G, 3G or 4G network.Of the invention another
In one embodiment, network-side NW can be the wireless network under any Internet Protocol (Internet protocol, IP) framework,
Such as Wireless LAN (wireless local area network, WLAN) or Wireless Fidelity (wireless
Fidelity, Wi-Fi) network.However, the type of network-side NW does not limit scope of the invention.
Term ＂ network-side NW ＂ mentioned in specification is related to the combination of hardware and/or software and the two, to be formed
A part of wireless communication system is to handle dual tone multi frequency protocol.For example, the network-side NW of 2G framework may include that base is received
Hair station (base transceiver station, BTS) and base station controller (base station controller, BSC),
The network-side NW of 3G framework may include node B (NODE B) and radio network controller (radio network controller,
RNC), and the network-side NW of 4G framework may include that evolved Node B (e-NODE B) comes and RNC.However, the implementation of network-side NW
Mode does not limit scope of the invention.
The method that the present invention provides interactive text answer service is based on existing dual-tone multifrequency framework, in addition to correlation
In outside the feature for providing interactive text response, all various known technologies can be used to realize other for all those who are familiar with this art
Partly.For purposes of brevity, the technology that those skilled in the art have revealed that in the 3 gpp specifications and all are familiar with is not
Statement is given, only illustrates content related to the present invention below.For example, all those who are familiar with this art know how to realize dual-tone multifrequency
Function will not be described in great detail these known parts herein.
In step sl, call control program can be started in voice mode to dial receiving end device by sending end device TX
The number of RX.In the present invention, the number of receiving end device RX can provide the merchant of interactive text answer service by any
Structure is assigned, and the text information of specific running is relevant to.According to related 3GPP specification (such as TS.24.008), when user is saturating
It crosses after sending the number that end device TX transfers to receiving end device RX, call control program can separately include receiving set information, receiving
Call processing information, notice are handling mobile send (mobile originated, MO) and are giving orders or instructions, assign channel or selection language
Sound coder (Codec).However, the embodiment of call control program does not limit scope of the invention.
In step s 2, the dual-tone multifrequency start information including interactive text response index can be transmitted by sending end device TX
START DTMF gives network-side NW.According to 3GPP specification TS.24.008, dual-tone multifrequency start information START DTMF must include
Four kinds of message files (information element, IE): call control protocol identifies (call control protocol
Discriminator) message file, transaction ID (transaction identifier) message file, dual-tone multifrequency starting
Information START DTMF type information file and keypad facility (keypad facility) message file.Wherein, calling control
The length of protocol identification message file and transaction ID message file processed is 1 or 2 eight (octet), dual-tone multifrequency starting letter
The length for ceasing START DTMF type information file is 1 eight, and the length of keypad facility message file is 2 eight.
It includes to dual-tone multifrequency start information that Fig. 2, which is shown interactive text response index in the embodiment of the present invention,
Method in START DTMF.According to 3GPP specification TS.24.008, first eight (octet of keypad facility message file
1) it is used to store keyboard facilities information file identification (keypad facility IEI), second eight (octet 2) position 1
It is used to store the keypad information (assigned after transfering to receiving end device RX number user indicate) of IA5 coding to position 7, and the
Two eight positions 8 are then reserved bit.Keypad facility message file be for by a dual tone multi-frequency digit with an IA5 text
It transmits, wherein dual tone multi-frequency digit includes digital (0~9), alphabetical (A, B, C, D), asterisk (*) and pound sign (#).
In one embodiment, the instruction that the present invention can be assigned user after transfering to receiving end device RX number is with IA5
Coding mode is stored in the data bit (position 1 to position 7) in keypad facility message file in second eight, and interactive text is answered
Answer second eight in pointer deposit keypad facility message file reserved bits (position 8).In another embodiment, due to big now
The dial key of part entity telephone set and the touch-control dial key shown in various mobile device do not include alphabetical A, B, C, D,
The present invention can be encoded interactive text response index with the touch-tone signal of above-mentioned not used letter A, B, C, D with IA5
Mode is stored in second eight in keypad facility message file data bit (position 1 to position 7).However, interactive text response
The embodiment of index does not limit scope of the invention.
Interactive text response pointer, which represents, sends the dual-tone multifrequency information that end device TX requires reception text formatting, works as net
When network end NW learns that dual-tone multifrequency start information START DTMF includes interactive text response pointer, it can transmit in step s3
Dual-tone multifrequency starting approves that information START DTMF ACK gives transmission end device TX.In embodiments of the present invention, dual-tone multifrequency rises
Begin to approve the temporal information that information START DTMF ACK includes correlation reception text information required time length, this time information
It is assigned by network-side NW.
In step s 4, send end device TX can adjust setting with enter received text mode, after could smoothly receive
The dual-tone multifrequency information of text formatting.In embodiments of the present invention, it sends end device TX and can be originated according to dual-tone multifrequency and approve letter
The temporal information in START DTMF ACK is ceased to start a timer T1.The purpose of timer T1 is to ensure that network-side can know that
Send when end device TX is completed the preparation for receiving text information, next function mode will have a detailed description.
In step s 5, dual-tone multifrequency received text confirmation message CONFIRM START can be transmitted by sending end device TX
DTMF TXT gives network-side NW, to inform the time point that can start to receive text information.In one embodiment, if transmitting terminal fills
Adjustment setting can not be completed before timer T1 overtime to enter received text mode by setting TX, can be connect at this time in dual-tone multifrequency text
Receive and be added in confirmation message CONFIRM START DTMF TXT " requirement of delay time T2 ", such network-side NW receiving
After dual-tone multifrequency received text confirmation message CONFIRM START DTMF TXT, T2 can be waited just to will do it subsequent step again.
In another embodiment, if adjustment setting can be completed before timer T1 overtime smoothly to enter received text by sending end device TX
Mode not will include any delay time in dual-tone multifrequency received text confirmation message CONFIRM START DTMF TXT at this time
Requirement (or T2 is set as 0), such network-side NW receiving dual-tone multifrequency received text confirmation message CONFIRM
Subsequent step can be directly carried out after START DTMF TXT.
In one embodiment, if interactive text response index is with the double of not used letter A, B, C, D in step S2
Sound multiple-frequency signal is stored in second eight in keypad facility message file position 1 to positions 7, and dual-tone multifrequency text connects in step S5
Receiving confirmation message CONFIRM START DTMF TXT separately includes being relevant to the assigned use after transfering to receiving end device RX number
The information of family instruction.
In step s 6, network-side NW can send the information for being relevant to receiving end device RX number to receiving end device
RX.In the step s 7, receiving end device RX can transmit corresponding text information and give network-side NW.In step s 8, network-side
NW, which can send related text information to, sends end device TX.
As an example it is assumed that user transfers to the commercial undertakings such as bank, credit card centre or telecom dealer to be directed in step sl
The number that interaction response is assigned, and keyed according to system instruction assign inquiry account balance, card of making a credit inquiry in step s 2
Bill remaining sum, or transfer accounts etc. instruction when.In step S7, receiving end device RX indicates to transmit according to user to be relevant to more than account
The text information of volume, Credit Statement remaining sum or money transfer transactions result.However, user's instruction and step S7 Chinese in step S2
The content of word information does not limit scope of the invention.
After network-side completes the transmission of related text information, it can send in step s 9 and stop dual-tone multifrequency require information
STOP DTMF REQUEST then sends in step slo to end device TX is sent and stops dual-tone multifrequency information STOP DTMF
Give transmission end device TX.
The present invention can be implemented in the call control program of existing dual-tone multifrequency wireless communication system, when user penetrates mobile phone
After dialing the specified telephone number of particular organization Deng transmission end device and being indicated according to system indication key access customer, particular organization meeting
The text information for being relevant to user's instruction is replied through receiving end device, and by network-side control signal transmission and message transport.
Therefore, the method that the present invention provides interactive text answer service based on dual-tone multifrequency can allow user easily read or
Record includes the text information of bulk information amount.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.All within the spirits and principles of the present invention, made any to repair
Change, equivalent replacement, improvement etc., should all be included in the protection scope of the present invention.All within the spirits and principles of the present invention,
Any modification, equivalent replacement, improvement and so on should all be included in the protection scope of the present invention.
Claims (7)
1. a kind of provide the method for interactive text answer service based on dual-tone multifrequency characterized by comprising
One transmission end device starts a call control program under a speech pattern to transfer to the number of a receiving end device；
After the number for transfering to the receiving end device, the transmission end device provides user instruction；
A dual-tone multifrequency start information of the end device transmission including an interactive text response pointer that send is to a network-side；
The network-side transmits dual-tone multifrequency starting and approves information to the transmission end device；
The transmission end device adjustment setting is to enter a received text mode；
The transmission end device transmits a dual-tone multifrequency received text confirmation message to the network-side；
The network-side sends the keypad information for being relevant to user's instruction to the receiving end device；
The receiving end device transmission is relevant to a text information of the keypad information to the network-side；
The network-side sends the text information to the transmission end device；
The network-side sends one and stops dual-tone multifrequency require information to the transmission end device；And
The network-side sends one and stops dual-tone multifrequency information to the transmission end device.
2. the method as described in claim 1, it is characterised in that:
The dual-tone multifrequency start information includes a call control protocol identification information file, a transaction ID message file, one
Dual-tone multifrequency start information type information file and a keypad facility message file；
User's instruction is with multiple data bit in the IA5 coding mode deposit keypad facility message file to provide
State keypad information；And
The interactive mode text response pointer is a reserved bit in the deposit keypad facility message file.
3. the method as described in claim 1, it is characterised in that:
The dual-tone multifrequency start information includes a call control protocol identification information file, a transaction ID message file, one
Dual-tone multifrequency start information type information file and a keypad facility message file；
The interactive mode text response pointer is to be stored in multiple data in the keypad facility message file with an IA5 coding mode
Position；And
User's instruction is to be stored in the dual-tone multifrequency received text confirmation message with the IA5 coding mode.
4. method as claimed in claim 3, which is characterized in that the interactive mode text response pointer is by a letter A, a word
The touch-tone signal of one of them in female B, a letter C and a letter D is set with the IA5 coding mode to be stored in the keyboard
Apply multiple data bit in message file.
5. the method as described in claim 1, which is characterized in that separately include:
The dual-tone multifrequency starting approves that information includes the temporal information of the required time length of text information described in correlation reception；And
The transmission end device starts a timer according to the temporal information.
6. method as claimed in claim 5, which is characterized in that separately include:
If adjustment setting can not be completed before the timer overtime to enter the received text mode, the transmission end device
The requirement of a delay time is separately added in the dual-tone multifrequency received text confirmation message.
7. method as claimed in claim 6, which is characterized in that separately include:
After receiving the dual-tone multifrequency received text confirmation message, the network-side waits one section according to the delay time
After predetermined time, then send the keypad information to the receiving end device.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US201662287446P | 2016-01-27 | 2016-01-27 | |
| US62/287,446 | 2016-01-27 |
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| CN107018244A CN107018244A (en) | 2017-08-04 |
| CN107018244B true CN107018244B (en) | 2019-08-09 |
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| CN201610697339.0A Active CN107018244B (en) | 2016-01-27 | 2016-08-19 | The method of interactive text answer service is provided based on dual-tone multifrequency |
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| TW (1) | TWI617173B (en) |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114172858B (en) * | 2020-11-16 | 2023-12-08 | 深圳市咪码科技有限公司 | Information transmission method and device, storage medium and electronic equipment |
| CN114301882A (en) * | 2020-11-16 | 2022-04-08 | 深圳市咪码科技有限公司 | Information transmission method and device, storage medium and electronic equipment |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1219064A (en) * | 1997-12-05 | 1999-06-09 | 任延吉 | Character information telephone |
| US6601031B1 (en) * | 2000-01-13 | 2003-07-29 | Lucent Technologies Inc. | Speech recognition front end controller to voice mail systems |
| CN101304566A (en) * | 2007-05-08 | 2008-11-12 | 联发科技股份有限公司 | Base station system and mobile station supporting dtmf protocol |
| CN101594407A (en) * | 2008-05-26 | 2009-12-02 | 华为技术有限公司 | Information interactive method, device and system |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040203652A1 (en) * | 2003-03-07 | 2004-10-14 | Gao Yan | Method and device for dtmf wireless handset based text messaging |
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2016
- 2016-07-18 TW TW105122547A patent/TWI617173B/en active
- 2016-08-19 CN CN201610697339.0A patent/CN107018244B/en active Active
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1219064A (en) * | 1997-12-05 | 1999-06-09 | 任延吉 | Character information telephone |
| US6601031B1 (en) * | 2000-01-13 | 2003-07-29 | Lucent Technologies Inc. | Speech recognition front end controller to voice mail systems |
| CN101304566A (en) * | 2007-05-08 | 2008-11-12 | 联发科技股份有限公司 | Base station system and mobile station supporting dtmf protocol |
| CN101594407A (en) * | 2008-05-26 | 2009-12-02 | 华为技术有限公司 | Information interactive method, device and system |
Also Published As
| Publication number | Publication date |
|---|---|
| TW201728151A (en) | 2017-08-01 |
| TWI617173B (en) | 2018-03-01 |
| CN107018244A (en) | 2017-08-04 |
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