CN106909478A - A kind of intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm - Google Patents
A kind of intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm Download PDFInfo
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- CN106909478A CN106909478A CN201510958368.3A CN201510958368A CN106909478A CN 106909478 A CN106909478 A CN 106909478A CN 201510958368 A CN201510958368 A CN 201510958368A CN 106909478 A CN106909478 A CN 106909478A
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- G—PHYSICS
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
- G06F11/2252—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing using fault dictionaries
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- G06F16/2465—Query processing support for facilitating data mining operations in structured databases
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- G06Q10/20—Administration of product repair or maintenance
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Abstract
The present invention provides a kind of intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm, it includes client, control end, log server and database server, the client and control end carry out data communication by internet and the log server respectively, and the log server is connected with database server communication.The present invention provides a kind of computer fittings intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm, application program utilizes the error message of WMI technology direct access computer fittings, or user is manually entered error message, client passes through the Internet access service device, server passes through decision Tree algorithms, it is accurate to obtain the solution of mistake, and feed back to client；Simultaneously after user's settlement computer accessory failure, server automatically generates maintenance journal file, and more next maintenance is used, for the maintenance of computer fittings provides accurately solution, while saving a large amount of expenses.
Description
Technical field
The present invention relates to Internet of Things field, a kind of intelligence based on WMI technologies Yu Decision Tree Algorithm is specifically related to
Maintenance system.
Background technology
Computer fittings is widely used in enterprises and institutions as most common office equipment, and due to being widely used, computer is matched somebody with somebody
The maintenance of part is inevitable, and the wide variety of computer fittings, application scenario are replicated, and the failure problems of generation are also various each
Sample, this all increases the difficulty repaired to computer fittings.
Existing computer fittings repair method mainly by the experience and specialized maintenance personnel of user of service repairing, user
The maintainability otherness of member is big, can not generally solve challenge；The maintenance cost of specialized maintenance personnel is higher,
And need to wait maintenance personal's on-site maintenance, particularly with the maintenance tool and the situation of technology that do not need specialty, extremely do not conform to
It is suitable.
As the arrival of big data and the Internet of things era, the growth rate of data volume are more and more faster, the source of data is increasingly
Extensively.In this case, more people tend to leak through the solution that network goes acquisition problem.By means of Internet of Things, obtain
The professional knowledge of computer fittings maintenance：Each terminal device is connected with data center using Internet of Things builds specialty
Data are classified and shared platform.User obtains the operation information of various equipment by Internet of Things, and then asking of being likely to occur to it
Topic provides timely solution.
The content of the invention
The present invention is in order in solving existing computer fittings maintenance mode mentioned above, user of service's maintenance levels is low
Under, the more shortcoming of the maintenance cost of specialized maintenance personnel, there is provided a kind of electricity based on WMI technologies Yu Decision Tree Algorithm
Brain accessory intelligent maintenance system taking, sets special server and database, and user passes through network access server, with WMI
(Windows Management Instrumentation) is core component, obtains the error log of computer fittings, is analyzed
Go out corresponding solution, be easy to user efficiently and easily to process computer fittings failure.
Specifically, the present invention provides a kind of intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm, it includes
Client, control end, log server and database server, the client and control end respectively by internet with
The log server carries out data communication, and the log server is connected with database server communication；
The client includes the first client and the second client, and the first client connection computer fittings simultaneously will
The automatic computer fittings error message for obtaining is uploaded to the log server by internet, and second client is obtained manually
Take computer fittings error message and the log server is uploaded to by internet；
The control end is changed by log server described in internet access and the database server for updating
The log server, database server content and configuration；
The log server is used to obtain the computer fittings error message that the client sends, and extracts effective mistake
Information transfer is to the database server；
The database server is looked into for storing error message and the solution of computer fittings, and providing data
Ask, change interface.
Preferably, first client is the computer that can be directly connected to computer fittings, and second client is
The smart machine of computer fittings can not be directly connected to.
Preferably, the control end is mobile phone, panel computer or other smart machines.
Preferably, the computer fittings is printer, copy, facsimile machine and all-in-one.
Preferably, first client is equipped with WMI plug-in units, and its client-side program is by related equipment operation API, energy
The computer fittings information that enough direct access are attached thereto.
Preferably, second client obtains the computer fittings fault message that user is manually entered, and by itself
WIFI network and mobile network upload fault message.
Preferably, the database server is MongoDB databases.
Preferably, the log server can obtain error and solution scheme according to computer fittings error message set, and
Error code list is set up, error and solution scheme and error code list are uploaded to database server, obtain mistake solution
Certainly scheme specifically includes following steps：
Using the difference of implication between cosine similarity algorithm measurement different text messages, primary vector is used
And secondary vectorTo represent different describing modes of the user to computer fittings mistake, by calculating
Cosine value, so as to retouch user is abstract to computer fittings
State the wrong community collection Err of the standard of being normalized to.
Preferably, the log server can obtain error and solution scheme according to computer fittings error message set, and
Database server is uploaded to, error and solution scheme is obtained and is specifically included following steps：
Decision tree is set up, in decision tree, each leaf node corresponds to a solution for computer fittings, non-end
Node includes attribute test condition, is used to distinguish different classes of computer fittings error message, is carried out specifically using ID3 algorithms
Decision tree builds, and the selection of each nonterminal node attribute ensures the information gain highest of data set.
Preferably, the client can obtain the error and solution side that the log server is uploaded to database server
Case, after user's settlement computer accessory failure, the log server, the log server is uploaded to by error and solution scheme
Maintenance journal file can be automatically generated.
Preferably, the present invention also provides a kind of method that computer fittings is precisely repaired, and step is as follows：
S1, first client obtain the error message of computer fittings, or second client by WMI by using
Family is manually entered the error message for obtaining computer fittings；
, by connecting log server described in internet access, the log server is by semanteme for S2, the client
Analytical calculation, obtains computer fittings error message set；
S3, the log server set up decision tree according to the computer fittings error message set for obtaining, and analyze various mistakes
Miss, and access data server, obtain corresponding error and solution scheme；
S4, after user's settlement computer accessory failure, solution is uploaded to the log server by the client,
The log server will generate corresponding error log, error and solution scheme and error code list, and store to data
Storehouse server.
The computer fittings intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm that the present invention is provided, can obtain
Power taking brain error message, and error message is uploaded onto the server.Error message is obtained by the operation such as Elimination of Data Redundancy, standardization
The professional knowledge of substantial amounts of computer fittings maintenance is taken, and the big data platform that computer fittings repairs field is built with this, by big
Data platform occurs directly being used during similar failure next time with incremental mode training generation decision tree system, reaches automatic
Analysis, study, the benign cycle of solving error, solve the problems, such as that repetitive learning is repaired, and save substantial amounts of manpower and materials.
On the other hand, existing computer fittings equipment brand is more, structure type difference is big, causes the mistake letter of computer fittings
Cease many, method for maintaining numerous and diverse, it is difficult to which these method for maintaining are carried out into classification integration, computer fittings user occurs in computer fittings
During failure, oneself cannot often be repaired, the invention carries out data mining to traditional industries information, integrates big number
The practical problem that user cannot repair according to resource, settlement computer accessory easy failure.
Computer terminal accessory can be incorporated by Internet of Things category by the system, by number on unified big data platform
According to excavating, the means of machine learning make reasonable service and decision-making, and then the traditional on-site maintenance of substitution largely is cumbersome
Work, makes computer record the data of big data platform, and the scheme that formation can be reused, user can directly adjust
Accessory maintenance program is used, it is user-friendly, it is simply, understandable, realize Intelligent office.
Various computer fittings are accessed Internet of Things by user by the system, and data are passed through on unified big data platform
The modes such as excavation, machine learning make rational solution.In general, it is fully able to replace traditional on-site maintenance side
Formula, becomes time saving and energy saving by cumbersome maintenance process, while failure is solved in time, removes a large amount of expenses of specialized maintenance from.
Brief description of the drawings
Fig. 1 is structural schematic block diagram of the invention；
Fig. 2 is the model schematic of decision tree；
Fig. 3 is computer fittings maintenance flow schematic diagram.
Specific embodiment
Below in conjunction with the accompanying drawings and specific embodiment is further explained to structure and working principle of the invention：
Specifically, the present invention provides a kind of computer fittings intelligent maintaining system based on WMI technologies Yu Decision Tree Algorithm
System, as shown in figure 1, it includes client 1 and 2, control end 3, log server 5 and database server 4, client and
Control end 3 carries out data communication by internet and log server 5 respectively, and log server 5 is communicated with database server 4
Connection.
Client includes the first client 1 and the second client 2, and the connection computer fittings of the first client 1 simultaneously will
The automatic computer fittings error message for obtaining is uploaded to the log server 5 by internet, and second client 2 is manual
Obtain computer fittings error message and the log server 5 is uploaded to by internet；
The control end 3 passes through log server 5 described in internet access and the database server 4, for updating
Change the log server 5, the content of database server 4 and configuration；
The log server 5 is used to obtain the computer fittings error message that the client sends, and extracts effectively wrong
False information is transmitted to the database server 4；
The database server 4 is looked into for storing error message and the solution of computer fittings, and providing data
Ask, change interface.
Preferably, first client 1 is the computer that can be directly connected to computer fittings, second client 2
For the smart machine of computer fittings can not be directly connected to.In instantiation, the first client 1 is that personal computer etc. directly connects
The equipment for connecing computer fittings, client is capable of model, the configuration of automatic detection acquisition computer fittings, and obtains computer fittings mistake
Daily record, is uploaded to log server 5；Second client 2 is the equipment that mobile phone, panel computer etc. can not connect computer fittings, is used
Family can be manually entered the error message of computer fittings, and be uploaded to log server 5.
Preferably, the control end is computer, mobile phone, panel computer or other smart machines.Computer fittings be printer,
Copy, facsimile machine, all-in-one or other smart machines.
Preferably, first client 1 obtains the relevant information of computer fittings by WMI.For different configurations, difference
The client of system, it is no longer necessary to different api interfaces, the relevant information of computer fittings can be obtained using unified WMI.
Preferably, the database server 4 is MongoDB databases.MongoDB is one cross-platform, towards text
The database of shelves, there is provided high-performance, high-availability and scalability is convenient, and the database server 4 is no longer limited to specific
Hardware and system, transplantability and expansion be high, and MongoDB is non-relational database, and developer writes, ascending series
It is more convenient, fast during according to storehouse.
Preferably, the log server 5 can carry out the semantic analysis calculating of error message, by what is obtained from client
Error message is converted into the wrong data sets of standard, obtains computer fittings error message set, and it is specific that semantic analysis is calculated
Algorithm is：
Using the difference of implication between cosine similarity algorithm measurement different text messages, primary vector is usedAnd secondary vectorTo represent user to computer fittings mistake
Different describing modes, by calculating cosine value, so that handle
User's description abstract to computer fittings is normalized to the wrong community collection Err of standard.
Preferably, the log server 5 can obtain error and solution scheme according to computer fittings error message set, and
Database server 4 is uploaded to, error and solution scheme is obtained and is specifically included following steps：
Decision tree is set up, in decision tree, each leaf node corresponds to a solution for computer fittings, non-end
Node includes attribute test condition, is used to distinguish different classes of computer fittings error message, is carried out specifically using ID3 algorithms
Decision tree builds, and the selection of each nonterminal node attribute ensures the information gain highest of data set.Decision tree is as shown in Figure 2.
Preferably, the client can obtain the error and solution that the log server 5 is uploaded to database server 4
Scheme, after user's settlement computer accessory failure, the log server 5, the daily record clothes is uploaded to by error and solution scheme
Business device 5 can automatically generate maintenance journal file.
Preferably, the present invention also provides a kind of method that computer fittings is precisely repaired, as shown in figure 3, step is as follows：
S1, first client 1 obtain the error message of computer fittings by WMI, or second client 2 passes through
User is manually entered the error message for obtaining computer fittings；
S2, the client pass through language by connecting log server 5 described in internet access, the log server 5
Adopted analytical calculation, obtains computer fittings error message set；
S3, the log server 5 set up decision tree according to the computer fittings error message set for obtaining, and analyze various
Mistake, and data server is accessed, obtain corresponding error and solution scheme；
S4, after user's settlement computer accessory failure, solution is uploaded to the log server by the client
5, the log server 5 will generate corresponding error log and daily record solution, and store to database server 4.
The present invention provides a kind of computer fittings intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm, application
Program utilizes the error message of WMI technology direct access computer fittings, or user to be manually entered error message, and client is by mutual
Internet interview server, server is accurate to obtain the solution of mistake by decision Tree algorithms, and feeds back to client；Together
When user's settlement computer accessory failure after, server automatically generates maintenance journal file, and more next maintenance is used, and is computer fittings
Maintenance provide accurately solution, while saving a large amount of expenses.
In a specific embodiment, client can include subscription client and repair company's client, user client
Hold more access errors reasons, solution and whether needing to change part etc. and use the related maintenances such as computer fittings to user
Problem.And repair company's client more accesses prominent solution, it more focuses on the communication and solve problem with user
Scheme, for example whether can remotely solve, need to such as visit and how to repair, accessory name need to be changed, how to tear machine open, if can solve
Problem etc..
Computer terminal accessory can be incorporated by Internet of Things category by the system, by number on unified big data platform
According to excavating, the means of machine learning make reasonable service and decision-making, and then the traditional on-site maintenance of substitution largely is cumbersome
Work, makes computer record the data of big data platform, and the scheme that formation can be reused, user can directly adjust
Accessory maintenance program is used, it is user-friendly, it is simply, understandable, realize Intelligent office.
Various computer fittings are accessed Internet of Things by user by the system, and data are passed through on unified big data platform
The modes such as excavation, machine learning make rational solution.In general, it is fully able to replace traditional on-site maintenance side
Formula, becomes time saving and energy saving by cumbersome maintenance process, while failure is solved in time, removes a large amount of expenses of specialized maintenance from.
Finally it should be noted that：Above-described each embodiment is merely to illustrate technical scheme, rather than to it
Limitation；Although being described in detail to the present invention with reference to the foregoing embodiments, it will be understood by those within the art that：
It can still modify to the technical scheme described in previous embodiment, or which part or all technical characteristic are entered
Row equivalent；And these modifications or replacement, the essence of appropriate technical solution is departed from various embodiments of the present invention technical side
The scope of case.
Claims (10)
1. a kind of intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm, it is characterised in that：Whole system uses C/
S frameworks, it includes client and server, and the client is communicated with server by internet and is connected；
The client includes the first client and the second client, and first client connects computer fittings, and automatically
Acquisition connects the relevant information of computer fittings, and the server is uploaded to by internet, and second client is by using
Family Auto-writing computer fittings information, and the server is uploaded to by internet.The client can obtain the service
The fault solution that device is returned, and user is informed by modes such as screen displays；
The server includes log server, database server, Database Unit；
The log server manages various maintenance journal files, extracts the related computer fittings model of client transmission, matches somebody with somebody
Parameter, error message, solution etc. are put, and sets up corresponding journal file, meanwhile, set up the dimension of various model computer fittings
Repair rules；
The database server provides the interface of the operations such as data query, the data renewal to the Database Unit；
The Database Unit is used to store the service manual of various computer fittings and successfully repairs daily record.
2. the intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm according to claim 1, its feature exists
In：The computer fittings is printer, copy, facsimile machine and all-in-one.
3. the intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm according to claim 1, its feature exists
In：First client is the computer for being connected with related computer accessory, and second client is not connected computer fittings
Hand-held intelligent equipment.
4. the intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm according to claim 3, its feature exists
In：First client uses the relevant information of WMI technical limit spacing computer fittings：
First client is equipped with WMI plug-in units, and its client-side program, being capable of direct access by related equipment operation API
The computer fittings information being attached thereto.
5. the intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm according to claim 3, its feature exists
In：Second client obtains the computer fittings fault message that user is manually entered, and WIFI network by itself and
Mobile network uploads fault message.
6. the computer fittings intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm according to claim 1, its
It is characterised by：The database that the Database Unit is used is MongoDB databases.
7. the intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm according to claim 1, its feature exists
In：Whole error message will not be inquired about the server solution as search terms, but first by error message
Semantic analysis is calculated, and the error message obtained from client is converted into the wrong data sets of standard.Obtain computer fittings wrong
False information set, semantic analysis calculate specific algorithm be：
Using the difference of implication between cosine similarity algorithm measurement different text messages, primary vector is used
And secondary vectorTo represent different describing modes of the user to computer fittings mistake, by meter
Calculate cosine valueSo as to user is abstract to computer fittings
Description is normalized to the wrong community collection Err of standard.
8. the intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm according to claim 7, its feature exists
In：The server can be according to computer fittings error message set by decision Tree algorithms, and searching database is obtaining mistake
Solution, obtains error and solution scheme and specifically includes following steps：
Decision tree is set up, in decision tree, each leaf node corresponds to a solution for computer fittings, nonterminal node
Comprising attribute test condition, it is used to distinguish different classes of computer fittings error message, specific decision-making is carried out using ID3 algorithms
Tree builds, and the selection of each nonterminal node attribute ensures the information gain highest of data set.
9. the intelligent maintenance system taking based on WMI technologies Yu Decision Tree Algorithm according to claim 8, its feature exists
In：The client can obtain the error and solution scheme that the server is returned, and after user's settlement computer accessory failure,
Error and solution scheme is uploaded into the server, the log server can automatically generate the successful journal file of maintenance.
10. a kind of intelligent maintaining system based on WMI technologies Yu Decision Tree Algorithm based on described in claim any one of 1-9
System carries out the method that computer fittings is precisely repaired, it is characterised in that：It is comprised the following steps：
S1, first client obtain the error message of computer fittings by WMI, or second client passes through user's hand
Dynamic input obtains the error message of computer fittings；
S2, the client are calculated by connecting server described in internet access, the server by semantic analysis, are obtained
Computer fittings error message set；
S3, the log server set up decision tree according to the computer fittings error message set for obtaining, and analyze various mistakes,
And database is accessed, corresponding error and solution scheme is obtained；
S4, after user's settlement computer accessory failure, solution is uploaded to the server, the daily record by the client
Server will generate corresponding journal file, be available for similar failure next time to directly invoke.
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| CN111597097B (en) * | 2020-04-21 | 2023-12-12 | 山西宇钶技术发展有限公司 | Big data processing method and system |
| CN113781068A (en) * | 2021-09-09 | 2021-12-10 | 平安科技（深圳）有限公司 | Online problem solving method and device, electronic equipment and storage medium |
| CN113781068B (en) * | 2021-09-09 | 2024-05-14 | 平安科技（深圳）有限公司 | Online problem solving method, device, electronic equipment and storage medium |
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