CN106844558A - Intelligent answer method and system - Google Patents
Intelligent answer method and system Download PDFInfo
- Publication number
- CN106844558A CN106844558A CN201611266128.8A CN201611266128A CN106844558A CN 106844558 A CN106844558 A CN 106844558A CN 201611266128 A CN201611266128 A CN 201611266128A CN 106844558 A CN106844558 A CN 106844558A
- Authority
- CN
- China
- Prior art keywords
- answer
- service end
- home server
- messenger service
- keyword
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/903—Querying
- G06F16/9032—Query formulation
- G06F16/90332—Natural language query formulation or dialogue systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/279—Recognition of textual entities
- G06F40/284—Lexical analysis, e.g. tokenisation or collocates
Landscapes
- Engineering & Computer Science (AREA)
- Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Mathematical Physics (AREA)
- Computational Linguistics (AREA)
- Databases & Information Systems (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Artificial Intelligence (AREA)
- Data Mining & Analysis (AREA)
- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- General Health & Medical Sciences (AREA)
- Electrically Operated Instructional Devices (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Abstract
The invention discloses intelligent answer method, including：Home server receives problem and the keyword corresponding with problem that messenger service end sends；Home server searches whether the answer corresponding with described problem that is stored with, if so, then sending corresponding answer to messenger service end；If without storage answer corresponding with described problem in home server, problem and keyword corresponding with problem are sent to database server by messenger service end；Database server searches whether the answer corresponding with problem that is stored with, if so, then send answer problem and answer are synchronized in home server to messenger service end simultaneously.Intelligent answer method and system provided in an embodiment of the present invention can automatically answer user enquirement, home server storage problem and answer, and, with problem more New function, reduce the pressure that database server is loaded as standby with database server.
Description
Technical field
The present invention relates to intelligent voice response field, more particularly to intelligent answer method and system.
Background technology
At present, smart machine voice service plateform system is generally by manual answering, when the problem that user puts question to increases, people
Number also will accordingly increase, and need to answer repeatedly for the artificial customer service of same problem that different clients are proposed, so both waste
Manpower reduces efficiency again.
The content of the invention
In order to overcome the deficiencies in the prior art, it is an object of the invention to provide intelligent answer method and system, it can be certainly
It is dynamic to answer user's enquirement and with problem more New function.
The purpose of the present invention is realized using following technical scheme：
Intelligent answer method, including：
Home server receives problem and the keyword corresponding with problem that messenger service end sends；
Home server searches whether the answer corresponding with described problem that is stored with, if so, then send corresponding answer to
Messenger service end；
If without corresponding with the described problem answer of storage in home server, messenger service end is by problem and and problem
Corresponding keyword is sent to database server；
Database server searches whether the answer corresponding with problem that is stored with, if so, then sending answer to messenger service
Be synchronized in home server for problem and answer simultaneously by end.
Preferably, also include：
If without storage answer corresponding with described problem in database server, messenger service end sender work is answered
Instruction, and problem and artificial answer of answering are stored in database server.
Preferably, also include before the problem and keyword of the home server reception messenger service end transmission：
Messenger service end receives customer problem and problem is sent into participle instrument；
Participle instrument extracts keyword and keyword is sent into messenger service end.
Preferably, the home server searches whether to be stored with and include before answer corresponding with described problem：
The problem and keyword that home server will be received are matched with the problem in home server, if matching into
Work(, then call answer corresponding with described problem.
Preferably, the home server is SOLR servers.
The invention further relates to intelligent Answer System, including：Messenger service end, home server and database server；
The home server, problem and keyword corresponding with problem for receiving the transmission of messenger service end；
The home server, is additionally operable to search whether the answer corresponding with described problem that is stored with, if so, then sending right
The answer answered is to messenger service end；
The messenger service end, if for that, without storage answer corresponding with described problem, will be asked in home server
Topic and keyword corresponding with problem are sent to database server；
The database server, for searching whether the answer corresponding with problem that is stored with, if so, then send answer to
Be synchronized in home server for problem and answer simultaneously by messenger service end.
Preferably, the messenger service end, if corresponding with described problem without storage in being additionally operable to database server
Answer, then instruction is answered in sender's work, and problem and artificial answer of answering are stored in database server.
Preferably, the messenger service end also includes participle instrument；
The messenger service end is additionally operable to, and receives customer problem and problem is sent into participle instrument；
The participle instrument is used to extract keyword and keyword is sent into messenger service end.
Preferably, the home server, is additionally operable to asking in the problem that will receive and keyword and home server
Topic is matched, if the match is successful, calls answer corresponding with described problem.
Preferably, the home server is SOLR servers.
Compared to existing technology, the beneficial effects of the present invention are：It is automatic to answer user enquirement, home server storage problem
And answer, and, with problem more New function, reduce the pressure of database server load as standby with database server.
Brief description of the drawings
The intelligent answer method flow diagram that Fig. 1 is provided for one embodiment of the invention；
The intelligent answer method flow diagram that Fig. 2 is provided for another embodiment of the present invention；
The intelligent answer method flow diagram that Fig. 3 is provided for further embodiment of this invention；
The intelligent answer method flow diagram that Fig. 4 is provided for further embodiment of this invention；
Fig. 5 is intelligent Answer System structural representation provided in an embodiment of the present invention.
Specific embodiment
In order to make the purpose , technical scheme and advantage of the present invention be clearer, it is right below in conjunction with drawings and Examples
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
As shown in figure 1, the intelligent answer method that one embodiment of the invention is provided, including：
Step S101：Home server receives problem and the keyword corresponding with problem that messenger service end sends.
Specifically, messenger service end receives the problem of user, by problem and the keyword corresponding with problem for extracting
Home server is sent to, common problem and corresponding answer is previously stored with home server.
Step S102：Home server searches whether the answer corresponding with described problem that is stored with, if so, then sending correspondence
Answer to messenger service end.
Specifically, the problem that is sent according to messenger service end of home server and keyword lookup whether be stored with it is described
Problem or the corresponding answer of keyword, if having corresponding problem and answer, send corresponding answer to messenger service end, disappear
Breath service end is again by answer feedback to user.If without corresponding problem and answer, home server performs next step.
Step S103：If without storage answer corresponding with described problem in home server, messenger service end will ask
Topic and keyword corresponding with problem are sent to database server.
If specifically, without storage answer corresponding with described problem in home server, home server feeds back to
Problem and keyword corresponding with problem are sent to database server by messenger service end, messenger service end, from database clothes
Answer is searched in business device.
Step S104：Database server searches whether the answer corresponding with problem that is stored with, if so, then send answer to
Be synchronized in home server for problem and answer simultaneously by messenger service end.
Specifically, database server receives problem and the answer that messenger service end sends, search whether to be stored with and ask
Corresponding answer is inscribed, if so, answer is then sent to messenger service end, while problem and answer are synchronized to home server to treat
Next time uses, if next user puts question to identical problem, directly recalls answer by home server.
Problem and answer are prestored in home server, while having database server as standby, user is putd question to
Problem shunted, reduce database loads pressure, constantly update home server；Looked into by problem and keyword
Look for, it is automatic to answer the problem that user puts question to.
Preferably, the home server is SOLR servers.SOLR services are added, system response time is improved, while
Standby is done with database service, the problem that user puts question to is most of just to be answered in SOLR services, and few part accesses data
Storehouse server, so as to reduce the pressure of database loads.While SOLR holders and database, all with the spy of easy extension
Point, supports that odd-job is migrated and extended, so as to reduce follow-up when needing expansion business, workload during increase storage device.
SOLR memories are to carry out increment synchronization using asynchronous TASK JOB modes with database, and occupancy server resource is relatively low, and
Optimize synchronization policy.
The intelligent answer method that Fig. 2 is provided for another embodiment of the present invention, including：
Step S201：Home server receives problem and the keyword corresponding with problem that messenger service end sends；
Step S202：Home server searches whether the answer corresponding with described problem that is stored with, if so, then sending correspondence
Answer to messenger service end；
Step S203：If without storage answer corresponding with described problem in home server, messenger service end will ask
Topic and keyword corresponding with problem are sent to database server；
Step S204：Database server searches whether the answer corresponding with problem that is stored with, if so, then send answer to
Be synchronized in home server for problem and answer simultaneously by messenger service end.
Step S205：If without storage answer corresponding with described problem in database server, messenger service end hair
Instruction is answered in work of making a gift to someone, and problem and artificial answer of answering are stored in database server.
Specifically, the problem that is sent according to messenger service end of database server and keyword lookup corresponding with problem are
The no answer corresponding with problem that is stored with, if not storing answer corresponding with problem, database server is to messenger service end
After feedback needs the artificial instruction answered, messenger service end to receive artificial answer of answering, by answer feedback to user, the opposing party
Face, storage to database server is updated by the problem and artificial answer of answering.
Step S201-S204 in the present embodiment is identical with the step S101-S104 in a upper embodiment, no longer goes to live in the household of one's in-laws on getting married herein
State.
Home server and database server shunting are answered the problem of user's enquirement, at the same by the problem manually answered and
Answer storage constantly updates home server and database server, it is ensured that the response of whole system to database server
Rate.
The intelligent answer method that Fig. 3 is provided for further embodiment of this invention, including：
Step S301：Messenger service end receives customer problem and problem is sent into participle instrument；
Participle instrument extracts keyword and keyword is sent into messenger service end.
Specifically, messenger service end receives customer problem and problem is sent into participle instrument, participle instrument is according to grammer
Go out keyword in advance with logic, and keyword is sent to messenger service end.
Step S302：Home server receives problem and the keyword corresponding with problem that messenger service end sends；
Step S303：Home server searches whether the answer corresponding with described problem that is stored with, if so, then sending correspondence
Answer to messenger service end；
Step S304：If without storage answer corresponding with described problem in home server, messenger service end will ask
Topic and keyword corresponding with problem are sent to database server；
Step S305：Database server searches whether the answer corresponding with problem that is stored with, if so, then send answer to
Be synchronized in home server for problem and answer simultaneously by messenger service end.
Step S306：If without storage answer corresponding with described problem in database server, messenger service end hair
Instruction is answered in work of making a gift to someone, and problem and artificial answer of answering are stored in database server.
Step S302-S206 in the present embodiment is identical with the step S201-S205 in a upper embodiment, no longer goes to live in the household of one's in-laws on getting married herein
State.
Searched problem simultaneously by problem and keyword, system response time faster, it is more intelligent.
The intelligent answer method flow diagram that Fig. 4 is provided for further embodiment of this invention, including：
Step S401：Messenger service end receives customer problem and problem is sent into participle instrument；
Participle instrument extracts keyword and keyword is sent into messenger service end.
Step S402：Home server receives problem and the keyword corresponding with problem that messenger service end sends；
Step S403：Problem in problem that home server will be received and keyword and home server is carried out
Match somebody with somebody, if the match is successful, call answer corresponding with described problem.
Specifically, the problem that will receive of home server and keyword are matched with the problem in home server,
Matched by problem and Keywords matching, if all the match is successful, called from home server and the problem that the match is successful
The answer for matching, and user is passed to by messenger service end, the accurate of matched and searched answer is enhanced by Dual Matching
Property.
Step S404：Home server searches whether the answer corresponding with described problem that is stored with, if so, then sending correspondence
Answer to messenger service end；
Step S405：If without storage answer corresponding with described problem in home server, messenger service end will ask
Topic and keyword corresponding with problem are sent to database server；
Step S406：Database server searches whether the answer corresponding with problem that is stored with, if so, then send answer to
Be synchronized in home server for problem and answer simultaneously by messenger service end.
Step S407：If without storage answer corresponding with described problem in database server, messenger service end hair
Instruction is answered in work of making a gift to someone, and problem and artificial answer of answering are stored in database server.
Step S301- in step S401-S402 and step S404-S407 in the present embodiment and a upper embodiment
S306 is identical, will not be repeated here.
Using similarity mode algorithm and Keyword-method-arit hmetic, correctness and the response of data are greatly ensure that
Rate, has advantage under several scenes.
Further, the present invention also provides intelligent Answer System, as shown in figure 5, the intelligence that one embodiment of the invention is provided
Question answering system, including：Messenger service end 11, home server 12 and database server 13；
The home server 12, problem and key corresponding with problem for receiving the transmission of messenger service end 11
Word；
The home server 12, is additionally operable to search whether the answer corresponding with described problem that is stored with, if so, then sending
Corresponding answer is to messenger service end 11；
The messenger service end 11, if for no storage answer corresponding with described problem in home server 12,
Problem and keyword corresponding with problem are sent to database server 13；
The database server 13, for searching whether the answer corresponding with problem that is stored with, if so, then sending answer
Problem and answer are synchronized in home server 12 simultaneously to messenger service end 11.
Preferably, the messenger service end 11, if without storage and described problem pair in being additionally operable to database server 13
The answer answered, then instruction is answered in sender's work, and problem and artificial answer of answering are stored in database server 13.
Preferably, the messenger service end 11 also includes participle instrument；
The messenger service end 11 is additionally operable to, and receives customer problem and problem is sent into participle instrument；
The participle instrument is used to extract keyword and keyword is sent into messenger service end 11.
Preferably, the home server 12, is additionally operable in the problem and keyword and home server 12 that will be received
Problem matched, if the match is successful, call answer corresponding with described problem.
Preferably, the home server 12 is SOLR servers.
The method in system and previous embodiment in the present embodiment is two aspects being based under same inventive concept,
Above method implementation process is described in detail, thus those skilled in the art can according to it is described above clearly
The structure and implementation process of the system in solution the present embodiment, it is succinct for specification, just repeat no more herein.
As seen through the above description of the embodiments, those skilled in the art can be understood that the present invention can
Realized by the mode of software plus required general hardware platform.Based on such understanding, technical scheme essence
On the part that is contributed to prior art in other words can be embodied in the form of software product, the computer software product
Can store in storage medium, such as ROM/RAM, magnetic disc, CD, including some instructions are used to so that a computer equipment
(can be personal computer, server, or network equipment etc.) performs some of each embodiment of the invention or embodiment
Method described in part.
Intelligent answer method and system provided in an embodiment of the present invention can automatically answer user enquirement, and home server is deposited
Storage problem and answer, and, with problem more New function, reduce database server load as standby with database server
Pressure.
It will be apparent to those skilled in the art that technical scheme that can be as described above and design, make other various
It is corresponding to change and deformation, and all these change and deformation should all belong to the protection domain of the claims in the present invention
Within.
Claims (10)
1. intelligent answer method, it is characterised in that including：
Home server receives problem and the keyword corresponding with problem that messenger service end sends；
Home server searches whether the answer corresponding with described problem that is stored with, if so, then sending corresponding answer to message
Service end；
If without corresponding with the described problem answer of storage in home server, messenger service end is by problem and corresponding with problem
Keyword be sent to database server；
Database server searches whether the answer corresponding with problem that is stored with, if so, it is same to messenger service end then to send answer
When problem and answer are synchronized in home server.
2. intelligent answer method according to claim 1, it is characterised in that also include：
If without storage answer corresponding with described problem in database server, finger is answered in messenger service end sender work
Order, and problem and artificial answer of answering are stored in database server.
3. intelligent answer method according to claim 1 and 2, it is characterised in that the home server receives message clothes
Also include before the problem and keyword of the transmission of business end：
Messenger service end receives customer problem and problem is sent into participle instrument；
Participle instrument extracts keyword and keyword is sent into messenger service end.
4. intelligent answer method according to claim 1, it is characterised in that the home server searches whether to be stored with
Include before answer corresponding with described problem：
The problem and keyword that home server will be received are matched with the problem in home server, if the match is successful,
Then call answer corresponding with described problem.
5. intelligent answer method according to claim 1, it is characterised in that the home server is SOLR servers.
6. intelligent Answer System, it is characterised in that including：Messenger service end, home server and database server；
The home server, problem and keyword corresponding with problem for receiving the transmission of messenger service end；
The home server, is additionally operable to search whether the answer corresponding with described problem that is stored with, if so, then sending corresponding
Answer is to messenger service end；
The messenger service end, if in home server without corresponding with the described problem answer of storage, by problem and
Keyword corresponding with problem is sent to database server；
The database server, for searching whether the answer corresponding with problem that is stored with, if so, then sending answer to message
Be synchronized in home server for problem and answer simultaneously by service end.
7. intelligent Answer System according to claim 6, it is characterised in that
The messenger service end, if being sent without storage answer corresponding with described problem in being additionally operable to database server
Artificial instruction of answering, and problem and artificial answer of answering are stored in database server.
8. the intelligent Answer System according to claim 6 or 7, it is characterised in that the messenger service end also includes participle
Instrument；
The messenger service end is additionally operable to, and receives customer problem and problem is sent into participle instrument；
The participle instrument is used to extract keyword and keyword is sent into messenger service end.
9. intelligent Answer System according to claim 6, it is characterised in that
The home server, is additionally operable to the problem that will receive and keyword is matched with the problem in home server,
If the match is successful, answer corresponding with described problem is called.
10. intelligent Answer System according to claim 6, it is characterised in that the home server is SOLR servers.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611266128.8A CN106844558A (en) | 2016-12-31 | 2016-12-31 | Intelligent answer method and system |
| PCT/CN2017/120041 WO2018121759A1 (en) | 2016-12-31 | 2017-12-29 | Intelligent question and answer method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611266128.8A CN106844558A (en) | 2016-12-31 | 2016-12-31 | Intelligent answer method and system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106844558A true CN106844558A (en) | 2017-06-13 |
Family
ID=59116819
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201611266128.8A Pending CN106844558A (en) | 2016-12-31 | 2016-12-31 | Intelligent answer method and system |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN106844558A (en) |
| WO (1) | WO2018121759A1 (en) |
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106844686A (en) * | 2017-01-26 | 2017-06-13 | 武汉奇米网络科技有限公司 | Intelligent customer service question and answer robot and its implementation based on SOLR |
| CN107918678A (en) * | 2017-12-28 | 2018-04-17 | 北京洪泰同创信息技术有限公司 | Question and answer information processing method, question and answer information processing system and server |
| WO2018121759A1 (en) * | 2016-12-31 | 2018-07-05 | 深圳市优必选科技有限公司 | Intelligent question and answer method and system |
| CN110059171A (en) * | 2019-04-12 | 2019-07-26 | 中国工商银行股份有限公司 | Intelligent answer performance improvement method and system |
| CN110225021A (en) * | 2019-06-04 | 2019-09-10 | 秒针信息技术有限公司 | Live network broadcast method and device |
| CN111064607A (en) * | 2019-12-10 | 2020-04-24 | 珠海格力电器股份有限公司 | Management method, device and storage medium of network operation and maintenance system |
| CN111274360A (en) * | 2020-01-20 | 2020-06-12 | 深圳五洲无线股份有限公司 | Answer extraction method and input method of intelligent voice question and answer and intelligent equipment |
| CN112925890A (en) * | 2021-03-05 | 2021-06-08 | 湖南神通智能股份有限公司 | Intelligent question-answering system |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110321462A (en) * | 2019-05-24 | 2019-10-11 | 平安银行股份有限公司 | Information dynamic updating method, device, computer equipment and storage medium |
Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101076184A (en) * | 2006-07-31 | 2007-11-21 | 腾讯科技（深圳）有限公司 | Method and system for realizing automatic reply |
| CN102194005A (en) * | 2011-05-26 | 2011-09-21 | 卢玉敏 | Chat robot system and automatic chat method |
| CN103177108A (en) * | 2013-03-26 | 2013-06-26 | 中山大学 | Medical treatment automatic question answering method based on internet and system thereof |
| CN103279528A (en) * | 2013-05-31 | 2013-09-04 | 俞志晨 | Question-answering system and question-answering method based on man-machine integration |
| CN104809197A (en) * | 2015-04-24 | 2015-07-29 | 同程网络科技股份有限公司 | On-line question and answer method based on intelligent robot |
| US20160180242A1 (en) * | 2014-12-17 | 2016-06-23 | International Business Machines Corporation | Expanding Training Questions through Contextualizing Feature Search |
| CN105912692A (en) * | 2016-04-22 | 2016-08-31 | 华讯方舟科技有限公司 | Intelligent voice dialogue method and apparatus |
Family Cites Families (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101097573B (en) * | 2006-06-28 | 2010-06-09 | 腾讯科技（深圳）有限公司 | Automatically request-answering system and method |
| CN103902652A (en) * | 2014-02-27 | 2014-07-02 | 深圳市智搜信息技术有限公司 | Automatic question-answering system |
| CN106844558A (en) * | 2016-12-31 | 2017-06-13 | 深圳市优必选科技有限公司 | Intelligent answer method and system |
-
2016
- 2016-12-31 CN CN201611266128.8A patent/CN106844558A/en active Pending
-
2017
- 2017-12-29 WO PCT/CN2017/120041 patent/WO2018121759A1/en active Application Filing
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101076184A (en) * | 2006-07-31 | 2007-11-21 | 腾讯科技（深圳）有限公司 | Method and system for realizing automatic reply |
| CN102194005A (en) * | 2011-05-26 | 2011-09-21 | 卢玉敏 | Chat robot system and automatic chat method |
| CN103177108A (en) * | 2013-03-26 | 2013-06-26 | 中山大学 | Medical treatment automatic question answering method based on internet and system thereof |
| CN103279528A (en) * | 2013-05-31 | 2013-09-04 | 俞志晨 | Question-answering system and question-answering method based on man-machine integration |
| US20160180242A1 (en) * | 2014-12-17 | 2016-06-23 | International Business Machines Corporation | Expanding Training Questions through Contextualizing Feature Search |
| CN104809197A (en) * | 2015-04-24 | 2015-07-29 | 同程网络科技股份有限公司 | On-line question and answer method based on intelligent robot |
| CN105912692A (en) * | 2016-04-22 | 2016-08-31 | 华讯方舟科技有限公司 | Intelligent voice dialogue method and apparatus |
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2018121759A1 (en) * | 2016-12-31 | 2018-07-05 | 深圳市优必选科技有限公司 | Intelligent question and answer method and system |
| CN106844686A (en) * | 2017-01-26 | 2017-06-13 | 武汉奇米网络科技有限公司 | Intelligent customer service question and answer robot and its implementation based on SOLR |
| CN107918678A (en) * | 2017-12-28 | 2018-04-17 | 北京洪泰同创信息技术有限公司 | Question and answer information processing method, question and answer information processing system and server |
| CN110059171A (en) * | 2019-04-12 | 2019-07-26 | 中国工商银行股份有限公司 | Intelligent answer performance improvement method and system |
| CN110225021A (en) * | 2019-06-04 | 2019-09-10 | 秒针信息技术有限公司 | Live network broadcast method and device |
| CN111064607A (en) * | 2019-12-10 | 2020-04-24 | 珠海格力电器股份有限公司 | Management method, device and storage medium of network operation and maintenance system |
| CN111274360A (en) * | 2020-01-20 | 2020-06-12 | 深圳五洲无线股份有限公司 | Answer extraction method and input method of intelligent voice question and answer and intelligent equipment |
| CN112925890A (en) * | 2021-03-05 | 2021-06-08 | 湖南神通智能股份有限公司 | Intelligent question-answering system |
Also Published As
| Publication number | Publication date |
|---|---|
| WO2018121759A1 (en) | 2018-07-05 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN106844558A (en) | Intelligent answer method and system | |
| US11763024B2 (en) | Hybrid cognitive system for AI/ML data privacy | |
| US10938983B2 (en) | Communication method and server | |
| CN103780679B (en) | Long delay remote invocation method based on http protocol | |
| CN106648903B (en) | The method and apparatus for calling distributed file system | |
| CN104202491A (en) | Method for handling customer service telephone call and device thereof | |
| CN101360071A (en) | Method and system for multimedia resource sharing based on instant chat | |
| CN105868231A (en) | Cache data updating method and device | |
| CN105208058B (en) | The information interaction system shared based on web sessions | |
| CN109150572A (en) | Realize the method, apparatus and computer readable storage medium of alarm association | |
| CN108874946B (en) | ID management method and device | |
| CN113285884B (en) | Flow control method and system | |
| CN102769640A (en) | Method, server and system for user information updating | |
| CN107870982A (en) | Data processing method, system and computer-readable recording medium | |
| CN103701653B (en) | The processing method of a kind of interface hot plug configuration data and network configuration server | |
| CN101247370B (en) | Method and system for implementing message presentation service | |
| CN101420681A (en) | A kind of Business Management Platform is handled the method and apparatus that request is by all kinds of means ordered down | |
| CN115002099A (en) | Man-machine interactive file processing method and device for realizing IA (Internet of things) based on RPA (resilient packet Access) and AI (Artificial Intelligence) | |
| CN101415008A (en) | Method for implementing call centre based on XMPP protocol | |
| CN107835095A (en) | A kind of processing method and processing device of daily record | |
| CN106488055B (en) | Calling list rearrangement method, back end equipment and routing node device | |
| CN103685485A (en) | Mobile terminal VoIP (voice over internet protocol) communication audio management system | |
| CN106973106B (en) | Method, device and system for acquiring session information | |
| CN103905661B (en) | The method and Cloud Server of information forwarding | |
| CN105871686A (en) | Message receiving method and intelligent terminal in converged communication |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20170613 |
|
| RJ01 | Rejection of invention patent application after publication |