CN106790567A - Business support system and method - Google Patents
Business support system and method Download PDFInfo
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- CN106790567A CN106790567A CN201611225616.4A CN201611225616A CN106790567A CN 106790567 A CN106790567 A CN 106790567A CN 201611225616 A CN201611225616 A CN 201611225616A CN 106790567 A CN106790567 A CN 106790567A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
- H04L67/1095—Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/47—End-user applications
- H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
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- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
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- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention provides a kind of business support system and method, wherein, the system includes the user management module and the Service Processing Module that are connected with each other；The user management module and Service Processing Module are connected by network with one or more user terminals of user respectively；Wherein, network includes Broadcasting Cable Network and internet；Above-mentioned user management module is used to be received by Broadcasting Cable Network and/or internet the user description information of user, and the user description information of Broadcasting Cable Network same user corresponding with internet is carried out into binding preservation；The Business Processing that above-mentioned Service Processing Module is used to receive user by Broadcasting Cable Network and/or internet is instructed, Business Processing is carried out according to the user description information that Business Processing instruction and user management module send, and service processing result is back to corresponding user terminal by Broadcasting Cable Network and/or internet；The present invention can allow user's more easily transacting business, improve the Experience Degree of user.
Description
Technical field
The present invention relates to communication technical field, more particularly, to a kind of business support system and method.
Background technology
With continuing to develop for the communication technology, the service application between Broadcasting Cable Network, internet and Internet of Things is more and more
Appearance intercrossing.Therefore, the business function of each network can also engender common ground, such as many work(in mobile phone and PC
Energy will be occurred gradually in TV set-top box.
In the prior art, due to network relative separation between internet and Broadcasting Cable Network, the information data of each network is caused
It is independent to preserve and process, if user needs to handle one while being related to the business of each network, it is necessary in internet and extensively
Power network carries out opening the items such as account, input information and transacting business respectively, and formality is cumbersome.
Need, in Broadcasting Cable Network and internet difference transacting business, to cause that user experience is relatively low to ask for above-mentioned user
Topic, not yet proposes effective solution at present.
The content of the invention
In view of this, it is an object of the invention to provide a kind of business support system and method, user is allow more just
Prompt ground transacting business, improves the Experience Degree of user.
In a first aspect, the embodiment of the invention provides a kind of business support system, the system is arranged at cloud server, bag
Include the user management module and Service Processing Module of interconnection；The user management module and Service Processing Module pass through net respectively
Network is connected with one or more user terminals of user；Wherein, network includes Broadcasting Cable Network and internet；Above-mentioned user management module
User description information for receiving user by Broadcasting Cable Network and/or internet, by Broadcasting Cable Network same use corresponding with internet
The user description information at family carries out binding preservation, and will bind the user description information for preserving and send to Service Processing Module；On
Service Processing Module is stated for receiving the Business Processing instruction of user by Broadcasting Cable Network and/or internet, is referred to according to Business Processing
The user description information that order and user management module send carries out Business Processing, and by service processing result by Broadcasting Cable Network and/
Or internet is back to corresponding user terminal；Wherein, Business Processing includes that identification, transaction charging treatment, order pay
It is various in treatment, multimedia data transmission.
With reference in a first aspect, the embodiment of the invention provides the first possible implementation method of first aspect, wherein, on
Stating system also includes the behavioural analysis module being connected with user management module and Service Processing Module respectively；Behavioural analysis module is used
In carrying out user behavior analysis according to user description information, Business Processing instruction and service processing result, and by behavioural analysis knot
Fruit is sent to user management module, so that user management module preserves behavioural analysis result；Behavioural analysis module is additionally operable to row
For analysis result is sent to Service Processing Module, so that Service Processing Module carries out Business Processing according to behavioural analysis result.
With reference to the first possible implementation method of first aspect, second of first aspect is the embodiment of the invention provides
Possible implementation method, wherein, said system also include respectively with user management module, Service Processing Module and behavioural analysis mould
The synchronization module of block connection；The synchronization module is used for the number to user management module, Service Processing Module and behavioural analysis module
According to carrying out real-time update and synchronization.
With reference to second possible implementation method of first aspect, the third of first aspect is the embodiment of the invention provides
Possible implementation method, wherein, above-mentioned synchronization module by atomic broadcasting agreement to user management module, Service Processing Module and
The data of behavioural analysis module carry out real-time update and synchronization.
With reference to the first possible implementation method of first aspect, the 4th kind of first aspect is the embodiment of the invention provides
Possible implementation method, wherein, said system also include respectively with user management module, Service Processing Module and behavioural analysis mould
The fault monitor module of block connection；The fault monitor module is used for user management module, Service Processing Module and behavioural analysis
Module carries out malfunction monitoring, and user management module, Service Processing Module and behavioural analysis module are carried out according to monitoring result
Recover.
With reference in a first aspect, the embodiment of the invention provides the 5th kind of possible implementation method of first aspect, wherein, on
Stating user management module includes customer account management unit and businessman's administrative unit；The customer account management unit be used for by Broadcasting Cable Network and/
Or internet receives the user description information of the client that one or more user terminals corresponding with client is preserved send, and will use
Family description information is sent to Service Processing Module；Wherein, user description information includes client identity information, accounts information and bank
One or more in account information；Businessman's administrative unit is used to that businessman to be received and preserved by Broadcasting Cable Network and/or internet
The user description information of the businessman that corresponding one or more user terminals send, and user description information is sent to business
Reason module；Wherein, user description information includes merchant identity information, examination credit information, business information and expense reward information
In one or more.
With reference in a first aspect, the embodiment of the invention provides the 6th kind of possible implementation method of first aspect, wherein, on
Stating Service Processing Module includes Business Processing instruction reception unit, Service Processing Unit and result returning unit；Business Processing refers to
Receiving unit is made, the Business Processing for being received user by Broadcasting Cable Network and/or internet is instructed, and Business Processing is instructed into hair
Deliver to Service Processing Unit；Service Processing Unit, the user for being sent according to Business Processing instruction and user management module retouches
The information of stating carries out Business Processing, and service processing result is sent to result returning unit；As a result returning unit is used for business
Result is back to corresponding user terminal by Broadcasting Cable Network and/or internet.
With reference in a first aspect, the embodiment of the invention provides the 7th kind of possible implementation method of first aspect, wherein, on
Stating Service Processing Module also includes Service Management Unit；The Service Management Unit is used to that business to be classified and preserved, and raw
Into operation list.
Second aspect, the embodiment of the invention provides a kind of business support method of the above-mentioned business support system of application, bag
Include：User management module receives the user description information of user by Broadcasting Cable Network and/or internet, by Broadcasting Cable Network and internet
The user description information of the same user of correspondence carries out binding preservation, and will bind the user description information for preserving and send to business
Reason module；Service Processing Module is instructed by the Business Processing that Broadcasting Cable Network and/or internet receive user, is referred to according to Business Processing
The user description information that order and user management module send carries out Business Processing, and by service processing result by Broadcasting Cable Network and/
Or internet is back to corresponding user terminal；Wherein, Business Processing includes that identification, transaction charging treatment, order pay
It is various in treatment, multimedia data transmission.
With reference to second aspect, the first possible implementation method of second aspect is the embodiment of the invention provides, wherein, on
Stating method also includes：Behavioural analysis module is instructed according to user description information, Business Processing and service processing result carries out user
Behavioural analysis, and behavioural analysis result is sent to user management module, so that user management module preserves behavioural analysis result；
Behavioural analysis module is also sent to Service Processing Module behavioural analysis result, so that Service Processing Module is according to behavioural analysis knot
Fruit carries out Business Processing.
The embodiment of the present invention brings following beneficial effect：
A kind of business support system provided in an embodiment of the present invention and method, user management module and business in the system
Processing module is connected by Broadcasting Cable Network and internet with one or more user terminals of user respectively, it is possible to achieve user's is more
The shared and intercommunication of data and business between individual terminal；The user management module receives user by Broadcasting Cable Network and/or internet
User description information, and the user description information of above-mentioned Broadcasting Cable Network same user corresponding with internet is carried out into binding guarantor
Deposit, it is possible to achieve the unified management of the user description information of Broadcasting Cable Network and internet is preserved and applied；Above-mentioned Service Processing Module
The Business Processing for receiving user by Broadcasting Cable Network and/or internet is instructed, and is entered according to Business Processing instruction and user description information
Row Business Processing, and service processing result is back to user terminal by Broadcasting Cable Network and/or internet, it is possible to achieve Broadcasting Cable Network
Unified and consistent Business Processing and data transfer is carried out and internet between；Aforesaid way can be by Broadcasting Cable Network and internet
User describes data and is integrated, so realize Business Processing unification and data transfer it is consistent, allow user more
Easily transacting business, improves the Experience Degree of user.
Other features and advantages of the present invention will be illustrated in the following description, also, the partly change from specification
Obtain it is clear that or being understood by implementing the present invention.The purpose of the present invention and other advantages are in specification, claims
And specifically noted structure is realized and obtained in accompanying drawing.
To enable the above objects, features and advantages of the present invention to become apparent, preferred embodiment cited below particularly, and coordinate
Appended accompanying drawing, is described in detail below.
Brief description of the drawings
In order to illustrate more clearly of the specific embodiment of the invention or technical scheme of the prior art, below will be to specific
The accompanying drawing to be used needed for implementation method or description of the prior art is briefly described, it should be apparent that, in describing below
Accompanying drawing is some embodiments of the present invention, for those of ordinary skill in the art, before creative work is not paid
Put, other accompanying drawings can also be obtained according to these accompanying drawings.
Fig. 1 is a kind of structural representation of business support system provided in an embodiment of the present invention；
Fig. 2 is a kind of concrete structure schematic diagram of business support system provided in an embodiment of the present invention；
Fig. 3 is a kind of applied environment schematic diagram of business support system provided in an embodiment of the present invention；
Fig. 4 is a kind of flow chart of business support method provided in an embodiment of the present invention；
Fig. 5 is a kind of structure of intelligence community service supporting platform based on micro services framework provided in an embodiment of the present invention
Schematic diagram；
Fig. 6 is a kind of basis of intelligence community service supporting platform based on micro services framework provided in an embodiment of the present invention
Configuration diagram；
Fig. 7 is a kind of function of intelligence community service supporting platform based on micro services framework provided in an embodiment of the present invention
Structural representation.
Specific embodiment
To make the purpose, technical scheme and advantage of the embodiment of the present invention clearer, below in conjunction with accompanying drawing to the present invention
Technical scheme be clearly and completely described, it is clear that described embodiment is a part of embodiment of the invention, rather than
Whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art are not making creative work premise
Lower obtained every other embodiment, belongs to the scope of protection of the invention.
In view of in the prior art, user needs, in Broadcasting Cable Network and internet difference transacting business, to cause user experience
Relatively low problem, the embodiment of the invention provides a kind of business support system and method, and the technology can apply to intelligence community
In the service supporting platform of system, or in service supporting platform in other related systems；The technology can be using correlation
Software and hardware is realized, is described below by embodiment.
Embodiment one：
A kind of structural representation of business support system shown in Figure 1, the system is arranged at cloud server, including
Following part：The user management module 100 and Service Processing Module 102 of interconnection；At the user management module 100 and business
Reason module 102 is connected (in Fig. 1 by taking a user terminal as an example) by network with one or more user terminals of user respectively；
Wherein, above-mentioned network includes Broadcasting Cable Network and internet；
Above-mentioned user management module 100 is used to be received by Broadcasting Cable Network and/or internet the user description information of user, will
The user description information of above-mentioned Broadcasting Cable Network same user corresponding with internet carries out binding preservation, and will bind the user for preserving
Description information is sent to Service Processing Module 102；
The Business Processing that above-mentioned Service Processing Module 102 is used to receive user by Broadcasting Cable Network and/or internet is instructed, root
The user description information sent according to Business Processing instruction and user management module carries out Business Processing, and service processing result is led to
Cross Broadcasting Cable Network and/or internet is back to user terminal；Wherein, Business Processing includes identification, transaction charging treatment, order
It is various in payment processes, multimedia data transmission.
So that certain user carries out TV shopping using above-mentioned business support system as an example, above-mentioned business support system can be with this
The connection of user's corresponding TV set-top box is (by Broadcasting Cable Network), and terminal (by internet) connection such as mobile phone, computer, PAD；
Above-mentioned user management module can pre-save the user description information (can be log-on message) of the user；When the user needs
When buying certain product in TV shopping program, can be sent to above-mentioned business support system by TV set-top box and bought
Information (the purchase information includes user description information and the Business Processing instruction of the user)；Above-mentioned user management module is received
During the user description information, the user description information can be carried out core with the user description information of the user for pre-saving
It is right, or extract and user-related other relevant informations for pre-saving, and the information after treatment is sent to above-mentioned industry
Business processing module；Service Processing Module instructs according to above-mentioned Business Processing (can be purchase payment instruction) carry out Business Processing,
And the purchase payment information can be sent mobile phone terminal corresponding to the user, be paid with being user-friendly to mobile phone
Purchase.When the user can be both sent to TV set-top box confession by after mobile-phone payment, paying the result of purchase by Broadcasting Cable Network
User knows, it is also possible to is sent to terminals such as mobile phone, computers by internet and known for user.
Contrastingly, in the prior art, if the user needs to carry out TV shopping, generally only can be according to TV programme
The passage such as the purchase link of middle display or Quick Response Code, enters the purchase page, and then paid by mobile phone or computer
Purchase；However, due to asynchronous between Broadcasting Cable Network and internet data, the purchase page that user enters may be caused to be failure page
Face, can cause user to buy failure, and then reduce the Experience Degree of user.
A kind of business support system provided in an embodiment of the present invention, user management module and Business Processing mould in the system
Block is connected by Broadcasting Cable Network and internet with one or more user terminals of user respectively, it is possible to achieve multiple terminals of user
Between data and business shared and intercommunication；The user management module receives the user of user by Broadcasting Cable Network and/or internet
Description information, and the user description information of above-mentioned Broadcasting Cable Network same user corresponding with internet is carried out into binding preservation, can be with
Realize that the unified management of the user description information of Broadcasting Cable Network and internet is preserved and applied；Above-mentioned Service Processing Module passes through broadcasting and TV
Net and/or internet receive the Business Processing instruction of user, are carried out at business according to Business Processing instruction and user description information
Reason, and service processing result is back to user terminal by Broadcasting Cable Network and/or internet, it is possible to achieve Broadcasting Cable Network and internet
Between carry out unified and consistent Business Processing and data transfer；Aforesaid way can describe the user of Broadcasting Cable Network and internet
Data are integrated, so realize Business Processing unification and data transfer it is consistent, user is more easily done
Reason business, improves the Experience Degree of user.
Embodiment two：
The concrete structure schematic diagram of a kind of business support system shown in Figure 2, in order to being carried in above-described embodiment one
A kind of business support system for supplying is described in detail, and the embodiment of the invention provides a kind of business support system.
In view of different user may preference issue different Business Processings instructions, system system in embodiment one
On the basis of, the also behavioural analysis module 200 including being connected with user management module and Service Processing Module respectively；The behavior point
Analysis module 200 is used to carry out user behavior analysis according to user description information, Business Processing instruction and service processing result, and will
Behavioural analysis result is sent to user management module, so that user management module preserves behavioural analysis result；The behavior analyzes mould
Block 200 is additionally operable to send behavioural analysis result to Service Processing Module, so that Service Processing Module is according to behavioural analysis result
Carry out Business Processing.
For example, above-mentioned Service Processing Module can according to existing user description information to the issuable business of user at
Preliminary prediction is done in reason instruction, it is possible to carry out the operation such as information recommendation to user according to predicting the outcome (for example, sending interested
News, merchandise news etc.)；Above-mentioned Service Processing Module can also according to user send Business Processing instruction and business at
Reason result carries out further user behavior analysis, to obtain the business preference of user, and the preference data is preserved to user
Management module, to improve user description information；Also, the preference data can be also used for Service Processing Module treatment user and send
Service order, with preferably services client.
Above-mentioned behavioural analysis module can carry out user behavior analysis to user, and behavioural analysis result is sent to user
Management module is preserved；Also behavioural analysis result is sent to Service Processing Module, Business Processing is carried out；Aforesaid way can be with
Obtain the business preference of user, the service order that sends of user processed according to the preference, can preferably services client, improve visitor
The Experience Degree at family.
In order to avoid the data between above-mentioned modules are asynchronous, said system also include respectively with user management mould
The synchronization module 202 of block, Service Processing Module and behavioural analysis module connection；The synchronization module 202 is used for user management mould
The data of block, Service Processing Module and behavioural analysis module carry out real-time update and synchronization.Aforesaid way can be to each in system
Data between individual module are updated and synchronous, improve the real-time and uniformity of system data.
Specifically, above-mentioned synchronization module 202 passes through atomic broadcasting agreement to user management module, Service Processing Module and row
For the data of analysis module carry out real-time update and synchronization.Above-mentioned atomic broadcasting agreement is also referred to as ZAB (Zookeeper Atomic
Broadcast) agreement, the agreement is applied to Zookeeper services.
Adversely affect caused by system jam to be reduced, said system also include respectively with user management module,
Service Processing Module and the fault monitor module 204 of behavioural analysis module connection；The fault monitor module 204 is used to manage user
Reason module, Service Processing Module and behavioural analysis module carry out malfunction monitoring, and according to monitoring result to user management module, industry
Business processing module and behavioural analysis module are recovered.Aforesaid way can be with the operation conditions of real-time monitoring system, and to failure
It is monitored and recovers, improves the stability of system operation.
There is plurality of classes in view of user, above-mentioned user management module includes that customer account management unit 206 and businessman manage
Unit 208；Above-mentioned customer account management unit 206 is used to receive corresponding one with preservation client by Broadcasting Cable Network and/or internet
Or the user description information of the client of multiple user terminals transmissions, and user description information is sent to Service Processing Module；
Wherein, the user description information includes one or more in client identity information, accounts information and bank account information；It is above-mentioned
Businessman's administrative unit 208 is used to receive one or more user's ends corresponding with businessman is preserved by Broadcasting Cable Network and/or internet
The user description information of the businessman for sending is held, and user description information is sent to Service Processing Module；Wherein, the user retouches
Stating information includes one or more in merchant identity information, examination credit information, business information and expense reward information.It is above-mentioned
Mode can be effectively managed different types of user, improve the efficiency of management and user description information of user management
Utilization rate.
For efficiently finishing service treatment in order, above-mentioned Service Processing Module includes Business Processing instruction reception unit
209th, Service Processing Unit 210 and result returning unit 212；Above-mentioned Business Processing instruction reception unit 208, for by broadcasting and TV
Net and/or internet receive the Business Processing instruction of user, and Business Processing instruction is sent to Service Processing Unit；The business
Processing unit 210, the user description information for being sent according to Business Processing instruction and user management module carries out Business Processing,
And send to result returning unit service processing result；The result returning unit 212 is used for service processing result by wide
Power network and/or internet are back to corresponding user terminal.The industry that efficiently can be sent to user in order through the above way
Business process instruction is processed, and improves the treatment effeciency of system, and then improve the Experience Degree of user.
Species in view of business is various, and above-mentioned Service Processing Module also includes Service Management Unit 214；The service management
Unit 214 is used to that business to be classified and preserved, and generates operation list.Aforesaid way can enter to polytype business
Row Classification Management, is easy to the treatment of business, can improve the efficiency of system processing business.
A kind of applied environment schematic diagram of business support system shown in Figure 3；The system and internet, multiple provinces and regions
Broadcasting and TV Intranet (in Fig. 3 with A save, B save and C save, as a example by totally three provinces, wherein, B save, C save with A save internal structure phase
Together) and data center connection；Data center can carry out data acquisition by internet, and the data that will be collected supply industry
Business support system application；Internet is synchronous with the broadcasting and TV intranet data of multiple provinces and regions；Above-mentioned business support system can also pass through
The broadcasting and TV Intranet of internet and multiple provinces and regions directly carries out data acquisition, transmission or other Business Processings.In the applied environment
Performance standard can be 100tps, postpone 100ms；Or 5000tps, postpone 1s.
Embodiment three：
Corresponding to said system embodiment, a kind of business support method is the embodiment of the invention provides, the method is applied to
A kind of business support system provided in above-described embodiment one or embodiment two；A kind of business support method shown in Figure 4
Flow chart, the method comprises the following steps：
Step S402, user management module receives the user description information of user by Broadcasting Cable Network and/or internet, will be upper
Stating the user description information of Broadcasting Cable Network same user corresponding with internet carries out binding preservation, and will bind the user for preserving and retouch
The information of stating is sent to Service Processing Module；
Step S404, Service Processing Module is instructed by the Business Processing that Broadcasting Cable Network and/or internet receive user, according to
The user description information that Business Processing is instructed and user management module sends carries out Business Processing, and service processing result is passed through
Broadcasting Cable Network and/or internet are back to user terminal；Wherein, Business Processing includes identification, transaction charging treatment, order branch
Pay treatment, various in multimedia data transmission.
A kind of business support method provided in an embodiment of the present invention, in the method, user management module by Broadcasting Cable Network and/
Or internet receives the user description information of user, and the user of above-mentioned Broadcasting Cable Network same user corresponding with internet is described
Information carries out binding preservation, it is possible to achieve the unified management of the user description information of Broadcasting Cable Network and internet is preserved and applied；Industry
Business processing module is instructed by the Business Processing that Broadcasting Cable Network and/or internet receive user, according to Business Processing instruction and user
Description information carries out Business Processing, and service processing result is back into user terminal by Broadcasting Cable Network and/or internet, can be with
Realize carrying out unified and consistent Business Processing and data transfer between Broadcasting Cable Network and internet；Aforesaid way can be by Broadcasting Cable Network
With the user of internet data are described to be integrated, so realize Business Processing unification and data transfer it is consistent, use
Family can more easily transacting business, improve the Experience Degree of user.
In view of different user may preference issue different Business Processings instructions, the above method also includes following step
Suddenly：Behavioural analysis module is instructed according to user description information, Business Processing and service processing result carries out user behavior analysis, and
Behavioural analysis result is sent to user management module, so that user management module preserves behavioural analysis result；The behavior is analyzed
Module is also sent to Service Processing Module behavioural analysis result, so that Service Processing Module enters industry according to behavioural analysis result
Business is processed.
Behavioural analysis module in aforesaid way to user behavior analysis, and behavioural analysis result can be sent to user
Management module carries out preserving behavioural analysis result；Also behavioural analysis result is sent to Service Processing Module, Business Processing is carried out；
Aforesaid way can obtain the business preference of user, and the service order that user sends is processed according to the preference, can preferably take
Business client, improves the Experience Degree of client.
Example IV：
Corresponding to a kind of business support system provided in above-described embodiment one or embodiment two, the embodiment of the present invention is provided
A kind of intelligence community service supporting platform based on micro services framework (equivalent to a kind of above-mentioned business support system)；The platform
Can solve in the prior art, user needs to carry out user's description and business handling respectively in internet and Broadcasting Cable Network, and formality is numerous
Problem that is trivial, causing customer experience degree relatively low；The platform is by collecting user in the data of internet and in broadcasting and TV operation simultaneously
The data of business, carry out the treatment such as confluence analysis, can solve the above problems.
A kind of structural representation of intelligence community service supporting platform based on micro services framework shown in Figure 5；Should
Platform has a series of infrastructure service framework, for example, a Hibernate (Object Relation Mapping frame for open source code
Frame), Mybatis (a kind of Open Framework) and Spring (a kind of Open Framework) etc.；By various infrastructure service frameworks, can be with
Support abundant kinds of platform service and basic function；The platform service include basic function service, Customer Relation Management and
Affiliate's service etc.；The basic function includes point province's management, updating and management and log management etc.；And then, by above-mentioned various
Platform service and basic function, can generate various types of software services, including content, electric business, endowment and grid etc.；When
So, the platform also includes the multiple terminal being connected with user, including mobile terminal, television terminal (TV set-top box), operation are eventually
End, customer service terminal and decision-making terminal etc..
The above-mentioned intelligence community service supporting platform based on micro services framework, the platform is by Broadcasting Cable Network, internet and thing
Networking, the technological means such as model are processed by using micro services frameworks, cloud service framework, big data, can provide it is highly reliable simultaneously
The intelligent terminals such as the service platform based on artificial intelligence of hair, the platform and computer, pad, mobile phone are connected, realize safety and
Humorous, management easily community service, the synthesis based on the handy services for the people such as content class, endowment, medical treatment, payment is provided for community resident
Support platform.
Above-mentioned platform has following features：Unification realizes that (Radio Frequency Identification, wirelessly penetrate RFID
Frequency is recognized) identification, it is ensured that community service " intelligence is convenient "；Unified record community resident's information, it is ensured that community service is " intimate
People's sheet "；It is uniformly coordinated community resource, it is ensured that community service resource " easily available "；The platform provides one it is that people-oriented,
Unified Integrated service support system, integrates multi-cell service resource, realizes in various the Internet lines website under terminal, line
Etc. the fusion of method of service.
A kind of architecture of intelligence community service supporting platform based on micro services framework shown in Figure 6 is illustrated
Figure；The framework that the platform is used is more flexible, and function is high with the scalability of technology；Specifically, the platform is using based on SaaS
The Spring boot of micro services framework, Spring cloud frameworks are built；Further, platform is using Eureka's
RESTful is serviced, and the service is made up of two components：Eureka servers and Eureka clients.The Eureka servers are
Service registration service device, the Eureka clients are a java clients, can simplify and be interacted with server；The Eureka
Client is also used as poll load equalizer, there is provided the failover of service is supported.In addition, platform can also be using in addition
Client, it is balanced to provide the weighted load based on flow, resource utilization and error status.
Above-mentioned platform carries out branch and affixes one's name to server admin using Zookeeper.The core mechanism of the Zookeeper is atom
Broadcast, the atomic broadcasting mechanism ensure that the synchronization between each server.Realize that the agreement of atomic broadcasting mechanism is assisted for Zab
View, the Zab agreements have both of which, respectively reforestation practices (choosing master) and broadcast mode (synchronization).When startup of server or
After leader's collapse, Zab has been put into reforestation practices, and the person of acting as the leader is elected, and most of servers are completed and led
After the state synchronized of the person of leading, reforestation practices just finish.State synchronized ensure that leader and service utensil have identical system
System state.
Above-mentioned platform, first using relevant database (mysql), can also use non-relational in terms of data storage
Database mongDB；Above-mentioned platform when building, the correlation technique of use also include object oriented language and framework (Java,
Spring, Hibernate), front end development language and framework (angular, html5) and Mobile Development framework (Android,
IOS)。
A kind of functional structure of intelligence community service supporting platform based on micro services framework shown in Figure 7 is illustrated
Figure；The various clothes such as platform basic function service, Customer Relation Management, affiliate's service and management of product service
Service type；By interface platform, supporting is provided to product service supporting platform, and subscriber data is collected by user terminal；
Above-mentioned intelligence community service supporting platform is supported by site traffic and provides support function to website business hall；Above-mentioned intelligence community
Service supporting platform also provides Analysis of Policy Making function by big data analysis platform.
A kind of intelligence community service supporting platform based on micro services framework realizes the user of broadcasting and TV Intranet and internet
Unified model, including client, user, three family models of account.The theory of " customer-centric ", through whole business support
Platform, the charging account of business, backstage from foreground, Analysis of Policy Making and customer account management and customer service etc. system are all implemented
The theory of three family models, the platform maintain client, three entities of user and account it is clear.
The platform can also cooperate partner management, i.e. the integrated management to cooperation buddy information, including affiliate
The unified management such as data, contract, examination, integration, credit rating；Specification and the interaction flow of affiliate, including affiliate
Qualification application, business application, reward clearing, inquiry into expenses, customer complaint treatment etc.；For affiliate provides unified management field
Face and service access interface, facilitate affiliate related management personnel to be managed and control miscellaneous service, improve to cooperation
The efficiency of management of partner.
The platform can also be carried out being sold to the commodity of client in the management of product, including whole intelligence community, serviced, price
Plan and catalogue etc.；The element for being possible to charge may all be referred to as product, and product is not subdivisible in sale
Thing.Catalogue exists as first class catalogue, and the catalogue of other all professional systems is all possibility on this basis
With reference to some other latitudes, be combined the categorization results to be formed, it is ensured that can with bottom product formation corresponding relation, without making
Into intersection.In addition, platform also includes trade management, all off-line transactions, online trading, the payment of intelligence community generation are included in
Transaction etc.；Account management, management etc. internet account, broadcasting and TV account, cash account, points account and dimension including user
Shield；Accounting management, including price to all of product, each order or friendship are generated to the calculating that promotes, the calculating of freight charges
The easy amount of money；Behavior management, including user business conduct, personal behavior, television access record, wechat APP access
Collections of information such as record etc..
A kind of business support system provided in an embodiment of the present invention, has unified user model, the industry of internet and operator
Business model, behavior model so that user can be carried out the business of internet by a platform, such as in wechat or app
Done shopping, social, media, it is also possible to carry out content-browsing, TV shopping, news push etc. in broadcasting and TV Intranet；And in system
Data message can be integrated, be analyzed.The system enters the data under internet and Broadcasting Cable Network network by technological means
Row real-time synchronization, precisely analyzes behavior of the user in Broadcasting Cable Network and internet, so as to realize the industry such as TV is paid, TV is reminded
Business.
A kind of business support system provided in an embodiment of the present invention, incorporates user model, business model, behavior model,
To support Internet service and Operator Specific Service；The system advanced Technical Architecture is the deployment of support distribution formula, load balancing, complete
State disposes, and then realizes the data uniformity between two networks, real-time, uniformity.
If the function is to realize in the form of SFU software functional unit and as independent production marketing or when using, can be with
Storage is in a computer read/write memory medium.Based on such understanding, technical scheme is substantially in other words
The part contributed to prior art or the part of the technical scheme can be embodied in the form of software product, the meter
Calculation machine software product is stored in a storage medium, including some instructions are used to so that a computer equipment (can be individual
People's computer, server, or network equipment etc.) perform all or part of step of each embodiment methods described of the invention.
And foregoing storage medium includes：USB flash disk, mobile hard disk, read-only storage (ROM, Read-Only Memory), arbitrary access are deposited
Reservoir (RAM, Random Access Memory), magnetic disc or CD etc. are various can be with the medium of store program codes.
Finally it should be noted that：Embodiment described above, specific embodiment only of the invention, is used to illustrate the present invention
Technical scheme, rather than its limitations, protection scope of the present invention is not limited thereto, although with reference to the foregoing embodiments to this hair
It is bright to be described in detail, it will be understood by those within the art that：Any one skilled in the art
The invention discloses technical scope in, it can still modify to the technical scheme described in previous embodiment or can be light
Change is readily conceivable that, or equivalent is carried out to which part technical characteristic；And these modifications, change or replacement, do not make
The essence of appropriate technical solution departs from the spirit and scope of embodiment of the present invention technical scheme, should all cover in protection of the invention
Within the scope of.Therefore, protection scope of the present invention described should be defined by scope of the claims.
Claims (10)
1. a kind of business support system, it is characterised in that the system is arranged at cloud server, including the user being connected with each other
Management module and Service Processing Module；The user management module and the Service Processing Module are respectively by network with user's
One or more user terminals are connected；Wherein, the network includes Broadcasting Cable Network and internet；
The user management module is used to be received by Broadcasting Cable Network and/or internet the user description information of user, will be described wide
The user description information of power network same user corresponding with the internet carries out binding preservation, and will bind the use for preserving
Family description information is sent to the Service Processing Module；
The Business Processing that the Service Processing Module is used to receive user by Broadcasting Cable Network and/or internet is instructed, according to described
The user description information that Business Processing is instructed and the user management module sends carries out Business Processing, and by Business Processing
Result is back to corresponding user terminal by Broadcasting Cable Network and/or internet；Wherein, the Business Processing include identification,
It is various in transaction charging treatment, order payment processes, multimedia data transmission.
2. system according to claim 1, it is characterised in that the system also include respectively with the user management module
The behavioural analysis module connected with the Service Processing Module；
The behavioural analysis module is used for according to the user description information, Business Processing instruction and the Business Processing knot
Fruit carries out user behavior analysis, and the behavioural analysis result is sent to the user management module, so that the user manages
Reason module preserves the behavioural analysis result；
The behavioural analysis module is additionally operable to send the behavioural analysis result to the Service Processing Module, so that the industry
Business processing module carries out Business Processing according to the behavioural analysis result.
3. system according to claim 2, it is characterised in that the system also include respectively with the user management mould
The synchronization module of block, the Service Processing Module and the behavioural analysis module connection；
The synchronization module is used for the number to the user management module, the Service Processing Module and the behavioural analysis module
According to carrying out real-time update and synchronization.
4. system according to claim 3, it is characterised in that the synchronization module is by atomic broadcasting agreement to the use
The data of family management module, the Service Processing Module and the behavioural analysis module carry out real-time update and synchronization.
5. system according to claim 2, it is characterised in that the system also include respectively with the user management mould
The fault monitor module of block, the Service Processing Module and the behavioural analysis module connection；
The fault monitor module is used for the user management module, the Service Processing Module and the behavioural analysis module
Malfunction monitoring is carried out, and according to monitoring result to the user management module, the Service Processing Module and the behavioural analysis
Module is recovered.
6. system according to claim 1, it is characterised in that the user management module includes customer account management unit and business
Family's administrative unit；
The customer account management unit is used to receive one or more use corresponding with client is preserved by Broadcasting Cable Network and/or internet
The user description information of the client that family terminal sends, and the user description information is sent to the Business Processing mould
Block；Wherein, the user description information includes the one kind or many in client identity information, accounts information and bank account information
Kind；
Businessman's administrative unit is used to receive one or more use corresponding with businessman is preserved by Broadcasting Cable Network and/or internet
The user description information of the businessman that family terminal sends, and the user description information is sent to the Business Processing mould
Block；Wherein, the user description information includes merchant identity information, examination credit information, business information and expense reward information
In one or more.
7. system according to claim 1, it is characterised in that the Service Processing Module includes Business Processing command reception
Unit, Service Processing Unit and result returning unit；
The Business Processing instruction reception unit, the Business Processing for being received user by Broadcasting Cable Network and/or internet is instructed,
And send to the Service Processing Unit Business Processing instruction；
The Service Processing Unit, for the user sent according to Business Processing instruction and the user management module
Description information carries out Business Processing, and service processing result is sent to the result returning unit；
The result returning unit is used to for the service processing result to be back to corresponding use by Broadcasting Cable Network and/or internet
Family terminal.
8. system according to claim 1, it is characterised in that the Service Processing Module also includes Service Management Unit；
The Service Management Unit is used to that business to be classified and preserved, and generates operation list.
9. the business support method of system any one of a kind of application claim 1-8, it is characterised in that including：
The user management module receives the user description information of user by Broadcasting Cable Network and/or internet, by the Broadcasting Cable Network
The user description information of same user corresponding with the internet carries out binding preservation, and will bind the user for preserving and retouch
The information of stating is sent to the Service Processing Module；
The Service Processing Module is instructed by the Business Processing that Broadcasting Cable Network and/or internet receive user, according to the business
The user description information that process instruction and the user management module send carries out Business Processing, and by service processing result
Corresponding user terminal is back to by Broadcasting Cable Network and/or internet；Wherein, the Business Processing includes identification, transaction
It is various in charging treatment, order payment processes, multimedia data transmission.
10. method according to claim 9, it is characterised in that methods described also includes：
The behavioural analysis module is instructed according to the user description information, the Business Processing and the service processing result enters
Row user behavior analysis, and the behavioural analysis result is sent to the user management module, so that the user management mould
Block preserves the behavioural analysis result；
The behavioural analysis module is also sent to the Service Processing Module behavioural analysis result, so that at the business
Reason module carries out Business Processing according to the behavioural analysis result.
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| CN201611225616.4A CN106790567A (en) | 2016-12-27 | 2016-12-27 | Business support system and method |
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| CN201611225616.4A CN106790567A (en) | 2016-12-27 | 2016-12-27 | Business support system and method |
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ID=58922041
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| CN201611225616.4A Pending CN106790567A (en) | 2016-12-27 | 2016-12-27 | Business support system and method |
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Application publication date: 20170531 |