CN106790487B - Method, device and system for displaying help information - Google Patents

Method, device and system for displaying help information Download PDF

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CN106790487B
CN106790487B CN201611148473.1A CN201611148473A CN106790487B CN 106790487 B CN106790487 B CN 106790487B CN 201611148473 A CN201611148473 A CN 201611148473A CN 106790487 B CN106790487 B CN 106790487B
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page
user
information
help information
client
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CN106790487A (en
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谢新强
刘德辉
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Neusoft Corp
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Neusoft Corp
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
    • G06F3/0489—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using dedicated keyboard keys or combinations thereof
    • G06F3/04895—Guidance during keyboard input operation, e.g. prompting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems

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  • Theoretical Computer Science (AREA)
  • Software Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

The invention discloses a method, a device and a system for displaying help information, relates to the technical field of networks, and can reduce the development workload and the maintenance cost of the system. The method comprises the following steps: the server side collects access characteristic information of different users; analyzing the access characteristic information to obtain page identifications of help information pages respectively corresponding to different business operation pages and sending the page identifications to a client for storage; when an acquisition request of a help information page sent by a client is received, acquiring the help information page corresponding to a page identifier carried in the acquisition request and sending the help information page to the client so as to enable the client to recommend displaying the help information page, wherein the acquisition request is sent when the client detects that a user accesses a service operation page. The invention is suitable for displaying the help information.

Description

Method, device and system for displaying help information
Technical Field
The present invention relates to the field of network technologies, and in particular, to a method, an apparatus, and a system for displaying help information.
Background
With the continuous deepening of cloud computing, big data, mobile application technology and application, software technology has been developed greatly, more and more software products suitable for various industries are continuously on the market, and great convenience is brought to computer users. However, as software products become rich and the functions of the software become more complex, online help information regarding the operation and use of the software becomes increasingly important to software users.
At present, business operation pages and help information can be statically bound, and a user can manually start a help function of software to retrieve and view the help information, for example, an online help manual or a guide control is adopted to retrieve and view the help information for the user.
However, the static binding method requires a developer or a maintainer to bind help information in a hard-coded form, which results in a large development workload, and when the system has complex functions and pages are frequently updated, the method causes difficulty in maintaining the system, thereby resulting in an excessively high maintenance cost of the system.
Disclosure of Invention
In view of this, the present invention provides a method, an apparatus and a system for displaying help information, and mainly aims to reduce development workload and maintenance cost of the system.
According to an aspect of the present invention, there is provided a help information display method, including:
the server side collects access characteristic information of different users;
analyzing the access characteristic information to obtain page identifications of help information pages respectively corresponding to different business operation pages and sending the page identifications to a client for storage;
when a server receives an acquisition request of a help information page sent by a client, acquiring the help information page corresponding to a page identifier carried in the acquisition request and sending the help information page to the client so as to enable the client to recommend displaying the help information page, wherein the acquisition request is sent when the client detects that a user accesses a business operation page.
Specifically, the access characteristic information includes a first page identifier of a different service operation page accessed by the user and a second page identifier of a help information page queried when the user accesses the service operation page, and the analyzing the access characteristic information obtains page identifiers of the help information pages respectively corresponding to the different service operation pages, which specifically includes:
counting the number of each second page identification corresponding to the first page identification;
and determining the second page identifier with the largest number as the page identifier of the help information page corresponding to the first page identifier.
Further, the access characteristic information further includes user account information, and before counting the number of each second page identifier corresponding to the first page identifier, the method further includes:
acquiring user characteristic information corresponding to the user account information;
dividing different user categories according to the user characteristic information;
the counting of the number of each second page identifier corresponding to the first page identifier specifically includes:
counting the number of each second page identifier which corresponds to the first page identifier and belongs to the same user category;
the determining, as the page identifier of the help information page corresponding to the first page identifier, the second page identifier with the largest number specifically includes:
and determining the second page identification with the largest number as the page identification of the help information page corresponding to the first page identification and the user category.
Further, the method further comprises:
when an acquisition request of user characteristic information sent by a client is received, the user characteristic information corresponding to user account information carried in the acquisition request is acquired and sent to the client, so that the client determines a page identifier of a help information page corresponding to a user category and a current business operation page after determining the user category corresponding to the user characteristic information.
Further, the access characteristic information further includes time information of accessing different service operation pages by the user, and before determining the second page identifier with the largest number as the page identifier of the help information page corresponding to the first page identifier, the method further includes:
calculating an association relation strength value of each second page identifier corresponding to the first page identifier according to the time information and the number;
the determining, as the page identifier of the help information page corresponding to the first page identifier, the second page identifier with the largest number specifically includes:
and determining the second page identifier with the maximum correlation strength value as the page identifier of the help information page corresponding to the first page identifier.
According to another aspect of the present invention, there is provided another help information display method, including:
the client receives and stores page identifications of help information pages respectively corresponding to different business operation pages sent by the server, wherein the page identifications are obtained by analyzing access characteristic information of different users by the server;
when a client detects that a user accesses a business operation page, acquiring a stored page identifier of a help information page corresponding to the business operation page;
sending an acquisition request of a help information page to a server, wherein the acquisition request carries the page identifier, so that the server acquires the help information page corresponding to the page identifier;
and receiving the help information page sent by the server side and performing recommendation display.
Further, before the obtaining of the stored page identifier of the help information page corresponding to the business operation page, the method further includes:
sending an acquisition request of user characteristic information to the server, wherein the acquisition request carries user account information of user login, so that the server acquires the recorded user characteristic information corresponding to the user account information;
receiving the user characteristic information sent by the server;
the acquiring the stored page identifier of the help information page corresponding to the service operation page specifically includes:
determining a user category corresponding to the user characteristic information;
and acquiring a page identifier of a help information page corresponding to the user category and the business operation page.
Further, the method further comprises:
and sending the collected user access characteristic information to the server, so that the server analyzes according to the access characteristic information to obtain page identifications of help information pages corresponding to different business operation pages.
According to another aspect of the present invention, there is provided a server, including:
the collecting unit is used for collecting access characteristic information of different users;
the analysis unit is used for analyzing the access characteristic information collected by the collection unit to obtain page identifications of help information pages corresponding to different business operation pages;
the sending unit is used for sending the page identifications of the help information pages respectively corresponding to the different business operation pages obtained by the analysis of the analysis unit to the client for storage;
the system comprises an acquisition unit, a processing unit and a display unit, wherein the acquisition unit is used for acquiring a help information page corresponding to a page identifier carried in an acquisition request when the acquisition request of the help information page sent by a client is received;
the sending unit is further configured to send the help information page obtained by the obtaining unit to the client, so that the client recommends and displays the help information page, where the obtaining request is sent when the client detects that a user accesses a service operation page.
Specifically, the access characteristic information includes a first page identifier of a different service operation page accessed by the user and a second page identifier of a help information page queried when the user accesses the service operation page, and the analysis unit includes:
the counting module is used for counting the number of each second page identifier corresponding to the first page identifier;
and the determining module is used for determining the second page identifier with the largest number obtained by the statistics of the counting module as the page identifier of the help information page corresponding to the first page identifier.
Further, the access characteristic information further includes user account information, and the analysis unit further includes: the device comprises an acquisition module and a dividing module;
the acquisition module is used for acquiring user characteristic information corresponding to the user account information;
the dividing module is used for dividing different user categories according to the user characteristic information acquired by the acquiring module;
the counting module is specifically used for counting the number of each second page identifier which corresponds to the first page identifier and belongs to the same user category;
the determining module is specifically configured to determine the second page identifier with the largest number counted by the counting module as the page identifier of the help information page corresponding to the first page identifier and corresponding to the user category.
Further, the acquiring unit is further configured to, when an acquiring request of the user characteristic information sent by the client is received, acquire the user characteristic information corresponding to the user account information carried in the acquiring request;
the sending unit is further configured to send the user characteristic information obtained by the obtaining unit to the client, so that the client determines a page identifier of a help information page corresponding to the user category and corresponding to the current service operation page after determining the user category corresponding to the user characteristic information.
Further, the access characteristic information further includes time information of the user accessing different service operation pages, and the analysis unit further includes: a calculation module;
the calculation module is used for calculating the association relationship strength value of each second page identifier corresponding to the first page identifier according to the time information and the number obtained by statistics of the statistics module;
the determining module is specifically configured to determine the second page identifier with the largest correlation strength value calculated by the calculating module as the page identifier of the help information page corresponding to the first page identifier.
According to still another aspect of the present invention, there is provided a client, including:
the receiving unit is used for receiving page identifications of help information pages respectively corresponding to different business operation pages sent by the server, wherein the page identifications are obtained by analyzing access characteristic information of different users by the server;
the storage unit is used for storing the page identifications of the help information pages respectively corresponding to the different business operation pages received by the receiving unit;
the system comprises an acquisition unit, a service operation unit and a processing unit, wherein the acquisition unit is used for acquiring a stored page identifier of a help information page corresponding to a service operation page when a user is detected to access the service operation page;
a sending unit, configured to send an acquisition request of a help information page to a server, where the acquisition request carries a page identifier acquired by the acquisition unit, so that the server acquires the help information page corresponding to the page identifier;
the receiving unit is further configured to receive the help information page sent by the server;
and the display unit is used for recommending and displaying the help information page received by the receiving unit.
Further, the sending unit is further configured to send an acquisition request of user characteristic information to the server, where the acquisition request carries user account information of a user login, so that the server acquires the recorded user characteristic information corresponding to the user account information;
the receiving unit is further configured to receive the user feature information sent by the server;
the acquisition unit includes:
a determining module, configured to determine a user category corresponding to the user feature information;
and the acquisition module is used for acquiring the page identifier of the help information page corresponding to the user category determined by the determination module and corresponding to the business operation page.
Further, the sending unit is further configured to send the collected user access characteristic information to the server, so that the server performs analysis according to the access characteristic information to obtain page identifiers of help information pages corresponding to different service operation pages.
According to still another aspect of the present invention, there is provided a help information display system including: a server and a client;
the server is used for collecting access characteristic information of different users; analyzing the access characteristic information to obtain page identifications of help information pages respectively corresponding to different business operation pages and sending the page identifications to the client;
the client is used for receiving and storing the page identifications of the help information pages respectively corresponding to the different business operation pages sent by the server; when detecting that a user accesses a business operation page, acquiring a stored page identifier of a help information page corresponding to the business operation page; sending a request for acquiring a help information page to a server;
the server is further used for acquiring a help information page corresponding to the page identifier carried in the acquisition request and sending the help information page to the client when the acquisition request of the help information page sent by the client is received;
the client is further used for receiving the help information page sent by the server and performing recommendation display.
Compared with the prior art that help information is displayed in a static binding mode, the help information page corresponding to different business operation pages can be obtained through analysis according to the access characteristics of different users, manual binding is not needed, development workload can be reduced, a large amount of labor cost is not needed for maintenance when the system is complex in function and the pages are frequently updated, corresponding help information pages are pushed to the users in an active recommendation mode when the users access the business operation pages, and the help information display method, the help information display device and the help information display system have higher usability and improve user experience.
The foregoing description is only an overview of the technical solutions of the present invention, and the embodiments of the present invention are described below in order to make the technical means of the present invention more clearly understood and to make the above and other objects, features, and advantages of the present invention more clearly understandable.
Drawings
Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the invention. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:
FIG. 1 is a flow chart illustrating a method for displaying help information according to an embodiment of the present invention;
FIG. 2 is a flow chart illustrating another help information display method provided by an embodiment of the invention;
FIG. 3 is a flow chart of a method for displaying help information according to an embodiment of the present invention;
FIG. 4 is a schematic diagram illustrating an example application scenario provided by an embodiment of the present invention;
fig. 5 is a schematic diagram illustrating a server-side structure provided by an embodiment of the present invention;
fig. 6 is a schematic diagram illustrating a server-side structure provided by an embodiment of the present invention;
fig. 7 is a schematic diagram illustrating a client structure provided by an embodiment of the present invention;
fig. 8 is a schematic diagram illustrating a client structure provided by an embodiment of the present invention;
fig. 9 is a schematic diagram illustrating an architecture of a help information display system according to an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
An embodiment of the present invention provides a method for displaying help information, which may be applied to a server, as shown in fig. 1, where the method includes:
101. and the server collects the access characteristic information of different users.
The access characteristic information includes information such as a user account, time when the user accesses the service operation page, a Uniform Resource Locator (URL) address of the service operation page accessed by the user, and a page URL address of a help information page viewed when the user accesses the service operation page or the control.
Specifically, the client may record access behavior feature data when the user accesses the service operation page, and store the access behavior feature data in a client log file, and when the user exits from access, the client log file is sent to the server, and the server may receive the client log files sent by the clients and perform corresponding local storage.
102. And analyzing the access characteristic information to obtain page identifications of the help information pages respectively corresponding to different business operation pages, and sending the page identifications to the client for storage.
The page identifier may be a page URL address, a page ID number, or the like. In the embodiment of the present invention, the page identifier of the help information page may be a specific page identifier of a page of the whole help information document, or may also be a page identifier of a partial information page in the help information document, for example, a page identifier of a certain page of information or a certain section of information in the whole help document.
Specifically, the server reads the received data stored in the log file of each client, performs analysis and calculation, and calculates the page identifier of the help information page corresponding to each service operation page. For example, for the business operation page a, when it is counted that the help information page with the highest browsing frequency is the page B when the user accesses the page a, the mapping relationship between the URL address of the page B and the URL address of the page a is recorded, so as to indicate that the page identifier of the help information page corresponding to the page a is the URL address of the page B. Specifically, the storage may be performed in the form of a data mapping table, where each row in the table includes a URL address of the service operation page and a URL address of the help information page corresponding to the service operation page.
103. When an acquisition request of a help information page sent by a client is received, the help information page corresponding to the page identifier carried in the acquisition request is acquired and sent to the client.
And further enabling the client to recommend to display a help information page, wherein the acquisition request is sent when the client detects that the user accesses the business operation page.
For example, when a user accesses the page a, the client may send an acquisition request of a help information page corresponding to the page a to the server, where the request carries a URL address of the help information page, and the server issues the corresponding help information page according to the URL address for display, so that the help information page corresponding to the page a may be actively recommended to the user, and may be displayed to the user in a pop-up window manner for the user to read, so as to improve the user experience.
Compared with the prior method for displaying help information in a static binding manner, the method for displaying help information provided by the embodiment of the invention can analyze and obtain help information pages corresponding to different business operation pages respectively according to the access characteristics of different users, does not need manual binding, can reduce the development workload, does not need to spend a large amount of labor cost for maintenance when the system has complex functions and the pages are frequently updated, pushes corresponding help information pages to the users in an active recommendation manner when the users access the business operation pages, has higher usability, and improves the user experience.
In order to better understand the method shown in fig. 1, as a refinement and extension of the foregoing embodiment, another help information display method is provided in an embodiment of the present invention, as shown in fig. 2, where the method includes:
201. and the server collects the access characteristic information of different users.
The access characteristic information comprises first page identifications of different business operation pages accessed by a user and second page identifications of help information pages inquired when the user accesses the business operation pages. The access characteristic information also comprises user account information. The access characteristic information also comprises time information of the user accessing different service operation pages.
Specifically, the access characteristic information of different users can be obtained from the client log file uploaded by the client.
202. And counting the number of each second page identification corresponding to the first page identification.
For example, analysis is performed according to the collected access characteristics of different users, and for the business operation page a, the number of times corresponding to each help information page browsed when the user accesses the page a is counted.
In this embodiment of the present invention, in order to actively push and display a more accurate help information page for a user according to access characteristics of similar users, before step 202, the method may further include: acquiring user characteristic information corresponding to the user account information; dividing different user categories according to the user characteristic information; step 202 may specifically include: and counting the number of each second page identifier which corresponds to the first page identifier and belongs to the same user category. The user characteristic information may specifically be information of the user such as age, gender, industry, occupation, and place of residence.
For example, when the user registers the user account through the client, the information of the user such as age, gender, industry and occupation can be recorded and reported to the server for storage. When the server collects access characteristic information of different users, corresponding user characteristic information can be obtained according to user account information in the access characteristic information, different user categories are divided according to the user characteristic information, specifically, the user categories can be divided according to factors such as age, gender, industry engagement, occupation and the like, and the purpose is to cluster some similar users. And for the business operation page b, counting the corresponding times of each browsed help information page when the similar users access the page b.
203. And determining the second page identification with the largest number as the page identification of the help information page corresponding to the first page identification.
For example, for the business operation page a, the number of times that each help information page browsed when the user accesses the page a is counted, and the page identifier of the help information page with the largest number of times is determined as the page identifier of the help information page corresponding to the page a.
After counting the number of each second page identifier corresponding to the first page identifier and belonging to the same user category, step 203 may further include: and determining the second page identification with the largest number as the page identification of the help information page corresponding to the first page identification and the user category.
In the embodiment of the invention, for the same business operation page, the optimal help information page corresponding to each user category can be counted, when the user accesses the current page, the help information page which is similar to the help information page browsed by the user when the user accesses the page before can be displayed, the help information page closer to the user behavior can be displayed, and the display accuracy of the help information is improved.
For example, for the business operation page b, the corresponding times of browsing each help information page when some similar users visit the page b are counted, such as women in the age range of 20 to 25, the similar users may count the corresponding times of browsing each help information page when the women visit page b, and determines the page identifier of the help information page c with the highest number of times as the one corresponding to the page b, and the user category is the page identification of a help information page for women with an age in the range of 20 to 25 years, it is further possible that when the user visits page b, and the user is a female with an age in the range of 20 to 25 years old, the client actively recommends the effect of displaying page c, therefore, the help information page closer to the user behavior can be displayed, and the display accuracy of the help information is improved.
In this embodiment of the present invention, before step 203, the method further includes: calculating an association relation strength value of each second page identifier corresponding to the first page identifier according to the time information and the number; step 203 may specifically include: and determining the second page identifier with the maximum correlation strength value as the page identifier of the help information page corresponding to the first page identifier.
Specifically, visitPageURL may be a page id currently accessed, helpPageURL may be a page id corresponding to the help information, and T may be { T ═ T {1,t2,…,tnDenotes the user access time sequence, tiRepresenting the time point of the ith access to the page; let help hellp (visitPageURL, hellPageURL, t)i) Is shown at tiAt this time, when the user accesses the page visitPageURL, a browsing operation to the help information page helpPageURL is performed.
When help (visitPageURL, help PageURL, t)i) When 1, it indicates that a browsing operation on the help information page is performed, when help (visitPageURL, hellpapageurl, t)i) When 0, it indicates that the browsing operation on the help information page is not performed. Order to
Figure BDA0001179338980000111
Figure BDA0001179338980000112
Presentation based on visitPageURLiHelp information page hellPageURL browsed by page when page is accessedjAnd may be taken as a corresponding strength value of association, where t represents the current time of the system,
Figure BDA0001179338980000113
is the inverse of the difference between the current time and the historical time series, and is used to weight hellp, i.e. when t iskThe earlier it is than the current time, the corresponding t-tkThe larger the difference of (a) is, and 1/(t-t)k) The smaller the time sequence is, thereby realizing that the weight of the time sequence is changed along with the time according to the events which occur at the more recent timeThe larger its influence weight will be.
Through the setting, the corresponding relation between each page and the corresponding help information page can be calculated and stored in a matrix form:
Figure BDA0001179338980000121
wherein, wij∈[0,1]Representing a page visitPageURLiHelpPageURL with help information pagejStrength of the relationship between them.
Finding the maximum value MAX { W of the elements in each row of the matrix Wij，i∈[1,n]、j∈[1,m]Denotes visitPageURLiThe help information page with the maximum strength of corresponding association relationship is hellPageURLjAnd will visitPageURLi、helpPageURLjStored in the form of key-value pairs in a server local temporary file.
In the embodiment of the invention, according to the correlation strength value calculated between the business operation page and the help information page, besides selecting the help page with the maximum correlation strength, a certain threshold value can be set, the help information page with the correlation strength value larger than or equal to the threshold value can correspond to the business operation page, namely, one business operation page can correspond to a plurality of related help information pages, and then recommendation display can be carried out in a rolling display mode in the display process of the client, and a plurality of help information pages related to the current page are recommended for a user, so that a better help information display effect is achieved, and the user experience is improved.
204. And sending the page identifications of the help information pages respectively corresponding to the different business operation pages to the client for storage.
When an acquisition request of user characteristic information sent by a client is received, the user characteristic information corresponding to user account information carried in the acquisition request is acquired and sent to the client, so that the client determines a page identifier of a help information page corresponding to a user category and a current business operation page after determining the user category corresponding to the user characteristic information.
For example, after a user logs in an account, the user starts to access a page a, the client obtains corresponding user characteristics, specifically males aged between 30 and 35 years, working on real estate from the server according to the account, further determines a corresponding user category, obtains a page identifier of a help information page corresponding to the user category and corresponding to the page a from a locally stored file, that is, finds a page identifier of a help information page that is frequently browsed by a user similar to the user when the user accesses the page a before, and obtains the corresponding help information page from the server according to the page identifier for active push display.
205. When an acquisition request of a help information page sent by a client is received, the help information page corresponding to a page identifier carried in the acquisition request is acquired and sent to the client.
And further enabling the client to recommend to display a help information page, wherein the acquisition request is sent when the client detects that the user accesses the business operation page.
Compared with the prior method for displaying help information in a static binding manner, the method for displaying help information provided by the embodiment of the invention can analyze and obtain help information pages corresponding to different business operation pages respectively according to the access characteristics of different users, does not need manual binding, can reduce development workload, does not need to spend a large amount of labor cost for maintenance when the system has complex functions and the pages are frequently updated, and pushes corresponding help information pages to the users in an active recommendation manner when the users access the business operation pages, has higher usability, and improves the user experience; and based on similar user access characteristic behaviors, a help information page closer to the user behavior is actively pushed for the user, and the display accuracy of the help information is improved.
According to another aspect of the embodiments of the present invention, there is provided another help information display method, which can be applied to a client, as shown in fig. 3, where the method includes:
301. and the client receives and stores the page identifications of the help information pages respectively corresponding to the different business operation pages sent by the server.
And the page identification is obtained by analyzing the access characteristic information of different users by the server. Specifically, the analysis process in the server may refer to the corresponding descriptions in step 201 to step 203, which are not described herein again.
302. And when the client detects that the user accesses the business operation page, acquiring the stored page identifier of the help information page corresponding to the business operation page.
Before acquiring the stored page identifier of the help information page corresponding to the business operation page, the method may further include: sending an acquisition request of user characteristic information to the server, wherein the acquisition request carries user account information of user login, so that the server acquires the recorded user characteristic information corresponding to the user account information; and receiving the user characteristic information sent by the server.
The step of obtaining the stored page identifier of the help information page corresponding to the business operation page may specifically include: determining a user category corresponding to the user characteristic information; and acquiring a page identifier of a help information page corresponding to the user category and the business operation page.
For example, after logging in an account, the user starts to access the page b, the client obtains corresponding user characteristics, specifically, women aged between 15 and 20 years, from the server according to the account, engages in insurance work, further determines a corresponding user category, and obtains a page identifier of a help information page corresponding to the user category and corresponding to the page b from a locally stored file, that is, a page identifier of a help information page frequently browsed by a user who is similar to the user when the user accesses the page b before is found.
303. And sending an acquisition request of the help information page to the server.
The obtaining request carries the page identifier, so that the server obtains a help information page corresponding to the page identifier.
304. And receiving a help information page sent by the server and performing recommendation display.
Specifically, the received help information page may be actively recommended and displayed in a pop-up window manner.
Further, in order to obtain page identifiers of help information pages corresponding to different business operation pages through server analysis, the method further includes: and sending the collected user access characteristic information to the server, so that the server analyzes according to the access characteristic information to obtain page identifications of help information pages corresponding to different business operation pages.
For example, as shown in fig. 4, a page accessed by a user is a management system page of a large bank, the user logs in the system and performs a business operation, when it is unclear which step the user performs the operation, the user may click a help button or press a shortcut key, pop up a help information page, and pop up the help information page, so that the user may view help information, correspondingly acquire access characteristic information of the user and send the access characteristic information to a server, so that the server performs analysis according to the access characteristic information to obtain a page URL address of the help information page corresponding to the management system page of the large bank, and send the URL address to a client for storage, so that when other similar users access the management system page of the large bank, the corresponding help information page may be actively popped up.
Compared with the prior method for displaying help information in a static binding manner, the method for displaying help information provided by the embodiment of the invention can analyze and obtain help information pages corresponding to different business operation pages respectively according to the access characteristics of different users, does not need manual binding, can reduce the development workload, does not need to spend a large amount of labor cost for maintenance when the system has complex functions and the pages are frequently updated, pushes corresponding help information pages to the users in an active recommendation manner when the users access the business operation pages, has higher usability, and improves the user experience.
Further, as a specific implementation of the method shown in fig. 1 and fig. 2, an embodiment of the present invention provides a server, and as shown in fig. 5, the server includes: a collection unit 41, an analysis unit 42, a transmission unit 43, and an acquisition unit 44.
The collecting unit 41 may be configured to collect access characteristic information of different users. The collecting unit 41 may collect access characteristic information of different users from a client log file uploaded by the client. The access characteristic information comprises information such as a user account, time when the user accesses the business operation page, a page URL address of the business operation page accessed by the user, and a page URL address of a help information page viewed when the user accesses the business operation page or the control.
The analyzing unit 42 may be configured to analyze the access characteristic information collected by the collecting unit 41 to obtain page identifiers of help information pages corresponding to different service operation pages. The analysis unit 42 is a main functional module in the server that analyzes the page identifier of the help information page corresponding to the business operation page.
The sending unit 43 may be configured to send the page identifiers of the help information pages respectively corresponding to the different business operation pages obtained through analysis by the analyzing unit 42 to the client for storage. The sending unit 43 faces the client and can send service messages, request response information, and the like.
The obtaining unit 44 may be configured to, when receiving an obtaining request of a help information page sent by a client, obtain the help information page corresponding to the page identifier carried in the obtaining request. The acquiring unit 44 is a main functional module for acquiring the help information page in the server.
The sending unit 43 may be further configured to send the help information page obtained by the obtaining unit 44 to the client.
Further, the client recommends to display the help information page, and the acquisition request is sent when the client detects that a user accesses a business operation page.
Optionally, the access characteristic information includes a first page identifier of a different service operation page accessed by the user, and a second page identifier of a help information page queried when the user accesses the service operation page.
Specifically, as shown in fig. 6, the analysis unit 42 may include: a statistic unit 421 and a determining module 422.
The counting module 421 may be configured to count the number of each second page identifier corresponding to the first page identifier. For example, analysis is performed according to the collected access characteristics of different users, and for the business operation page a, the number of times corresponding to each help information page browsed when the user accesses the page a is counted.
The determining module 422 may be configured to determine the second page identifier with the largest number obtained by statistics of the counting module 421, as the page identifier of the help information page corresponding to the first page identifier.
Optionally, the access characteristic information further includes user account information.
The analysis unit 42 further comprises: an acquisition module 423 and a dividing module 424.
The obtaining module 423 may be configured to obtain user characteristic information corresponding to the user account information. The user characteristic information may specifically be information of the user such as age, gender, industry, occupation, and place of residence.
The dividing module 424 may be configured to divide different user categories according to the user characteristic information acquired by the acquiring module 423.
The counting module 421 may be specifically configured to count the number of each second page identifier that corresponds to the first page identifier and belongs to the same user category.
The determining module 422 may be specifically configured to determine the second page identifier with the largest number obtained by statistics by the statistics module 421, as the page identifier of the help information page corresponding to the first page identifier and corresponding to the user category.
The obtaining unit 44 may be further configured to, when receiving an obtaining request of user characteristic information sent by a client, obtain user characteristic information corresponding to user account information carried in the obtaining request.
The sending unit 43 may be further configured to send the user feature information acquired by the acquiring unit 44 to the client.
Further, after determining the user category corresponding to the user characteristic information, the client determines the page identifier of the help information page corresponding to the user category and corresponding to the current business operation page.
Optionally, the access characteristic information further includes time information of the user accessing different service operation pages.
The analysis unit 42 further comprises: a calculation module 425.
The calculating module 425 may be configured to calculate an association strength value for each second page identifier corresponding to the first page identifier according to the time information and the number obtained by statistics by the counting module 421.
The determining module 422 may be specifically configured to determine the second page identifier with the largest correlation strength value calculated by the calculating module 425 as the page identifier of the help information page corresponding to the first page identifier.
It should be noted that other corresponding descriptions of the functional units related to the server provided in the embodiment of the present invention may refer to the corresponding descriptions in fig. 1 and fig. 2, and are not described herein again.
The embodiment of the invention provides a server, which comprises: the system comprises a collecting unit, an analyzing unit, a sending unit, an acquiring unit and the like, wherein access characteristic information of different users is collected through the collecting unit; then, analyzing the access characteristic information through an analysis unit to obtain page identifications of help information pages corresponding to different business operation pages respectively, and sending the page identifications to a client for storage through a sending unit; when an acquisition request of a help information page sent by a client is received, an acquisition unit acquires the help information page corresponding to a page identifier carried in the acquisition request and sends the help information page to the client through a sending unit, so that the client recommends and displays the help information page, wherein the acquisition request is sent when the client detects that a user accesses a business operation page. Compared with the prior art that help information is displayed in a static binding mode, the embodiment of the invention can analyze and obtain the help information pages corresponding to different business operation pages according to the access characteristics of different users, does not need manual binding, can reduce the development workload, does not need to spend a large amount of labor cost for maintenance when the system has complex functions and the pages are frequently updated, and pushes the corresponding help information pages to the users in an active recommendation mode when the users access the business operation pages, thereby having higher usability and improving the user experience.
Further, as a specific implementation of the method shown in fig. 3, an embodiment of the present invention provides a client, and as shown in fig. 7, the client includes: a receiving unit 51, a storage unit 52, an acquisition unit 53, a transmitting unit 54, and a display unit 55.
The receiving unit 51 may be configured to receive page identifiers of help information pages respectively corresponding to different service operation pages sent by the server, where the page identifiers are obtained by analyzing access characteristic information of different users by the server. The receiving unit 51 faces the server.
The storing unit 52 may be configured to store the page identifiers of the help information pages respectively corresponding to the different service operation pages received by the receiving unit 51.
The obtaining unit 53 may be configured to, when the client detects that the user accesses the service operation page, obtain the stored page identifier of the help information page corresponding to the service operation page. The obtaining unit 53 is a main functional module for obtaining a page identifier of a help information page corresponding to a current business operation page in the client.
The sending unit 54 may be configured to send an obtaining request of a help information page to a server, where the obtaining request carries the page identifier obtained by the obtaining unit 53. The sending unit 54 faces to the server and is a main function module for sending the service request in the client.
Further, the server side obtains a help information page corresponding to the page identification.
The receiving unit 51 may be further configured to receive the help information page sent by the server.
The display unit 55 may be configured to recommend and display the help information page received by the receiving unit 51. The method can be specifically displayed to the user in a pop-up window mode for the user to read, so that the user experience is improved.
The sending unit 54 may also be configured to send an obtaining request of the user characteristic information to the server, where the obtaining request carries user account information of the user login.
Further, the server side obtains the recorded user characteristic information corresponding to the user account information.
The receiving unit 51 may be further configured to receive the user characteristic information sent by the server.
Specifically, as shown in fig. 8, the acquiring unit 53 includes: a determining module 531 and an obtaining module 532.
The determining module 531 may be configured to determine a user category corresponding to the user feature information.
The obtaining module 532 may be configured to obtain a page identifier of a help information page corresponding to the user category determined by the determining module 531 and corresponding to the service operation page.
For example, after logging in an account, a user starts to access a page a, the client obtains corresponding user characteristics, specifically, female and personnel working between 25 and 35 years old, from the server according to the account, further determines a corresponding user category, and obtains a page identifier of a help information page corresponding to the user category and corresponding to the page a from a locally stored file, that is, a page identifier of a help information page frequently browsed by the user who previously accessed the page a, which is similar to the user, is found.
The sending unit 54 may be further configured to send the collected user access characteristic information to the server.
Further, the server side analyzes according to the access characteristic information to obtain page identifications of help information pages corresponding to different business operation pages.
It should be noted that other corresponding descriptions of the functional units related to the client provided in the embodiment of the present invention may refer to the corresponding description in fig. 3, and are not described herein again.
The embodiment of the invention provides a client, which comprises: the system comprises a receiving unit, a storing unit, an acquiring unit, a sending unit, a display unit and the like, wherein page identifications of help information pages respectively corresponding to different business operation pages sent by a server are received through the receiving unit and stored through the storing unit, and the page identifications are obtained by analyzing access characteristic information of different users through the server; when a client detects that a user accesses a business operation page, a page identifier of a help information page corresponding to the business operation page is acquired through an acquisition unit; sending an acquisition request of a help information page to a server through a sending unit, wherein the acquisition request carries the page identifier, so that the server acquires the help information page corresponding to the page identifier; and finally, receiving the help information page sent by the server and carrying out recommendation display through a display unit. Compared with the prior art that help information is displayed in a static binding mode, the embodiment of the invention can analyze and obtain the help information pages corresponding to different business operation pages according to the access characteristics of different users, does not need manual binding, can reduce the development workload, does not need to spend a large amount of labor cost for maintenance when the system has complex functions and the pages are frequently updated, and pushes the corresponding help information pages to the users in an active recommendation mode when the users access the business operation pages, thereby having higher usability and improving the user experience.
Based on the above method and apparatus embodiments, an embodiment of the present invention provides a schematic diagram of a display system architecture of help information, as shown in fig. 9, the system includes: a server 61 and a client 62.
The server 61 may be configured to collect access characteristic information of different users; the access characteristic information is analyzed to obtain page identifiers of help information pages corresponding to different business operation pages, and the page identifiers are sent to the client 62.
The client 62 may be configured to receive and store page identifiers of help information pages respectively corresponding to different service operation pages sent by the server 61; when the client 62 detects that the user accesses the service operation page, acquiring a stored page identifier of a help information page corresponding to the service operation page; and sending an acquisition request of the help information page to the server 61.
The server 61 may also be configured to, when receiving an acquisition request of a help information page sent by the client 62, acquire the help information page corresponding to the page identifier carried in the acquisition request and send the help information page to the client 62.
The client 62 may also be configured to receive the help information page sent by the server 61 and perform recommendation display.
The help information display system provided by the embodiment of the invention comprises a server and a client, wherein the server collects access characteristic information of different users; then analyzing the access characteristic information to obtain page identifications of help information pages respectively corresponding to different business operation pages and sending the page identifications to a client for storage; when an acquisition request of a help information page sent by a client is received, acquiring the help information page corresponding to a page identifier carried in the acquisition request and sending the help information page to the client so as to enable the client to recommend displaying the help information page, wherein the acquisition request is sent when the client detects that a user accesses a service operation page. Compared with the prior art that help information is displayed in a static binding mode, the embodiment of the invention can analyze and obtain the help information pages corresponding to different business operation pages according to the access characteristics of different users, does not need manual binding, can reduce the development workload, does not need to spend a large amount of labor cost for maintenance when the system has complex functions and the pages are frequently updated, and pushes the corresponding help information pages to the users in an active recommendation mode when the users access the business operation pages, thereby having higher usability and improving the user experience.
In the foregoing embodiments, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
It will be appreciated that the relevant features of the method and apparatus described above are referred to one another. In addition, "first", "second", and the like in the above embodiments are for distinguishing the embodiments, and do not represent merits of the embodiments.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
The algorithms and displays presented herein are not inherently related to any particular computer, virtual machine, or other apparatus. Various general purpose systems may also be used with the teachings herein. The required structure for constructing such a system will be apparent from the description above. Moreover, the present invention is not directed to any particular programming language. It is appreciated that a variety of programming languages may be used to implement the teachings of the present invention as described herein, and any descriptions of specific languages are provided above to disclose the best mode of the invention.
In the description provided herein, numerous specific details are set forth. It is understood, however, that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.
Similarly, it should be appreciated that in the foregoing description of exemplary embodiments of the invention, various features of the invention are sometimes grouped together in a single embodiment, figure, or description thereof for the purpose of streamlining the disclosure and aiding in the understanding of one or more of the various inventive aspects. However, the disclosed method should not be interpreted as reflecting an intention that: that the invention as claimed requires more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the detailed description are hereby expressly incorporated into this detailed description, with each claim standing on its own as a separate embodiment of this invention.
Those skilled in the art will appreciate that the modules in the device in an embodiment may be adaptively changed and disposed in one or more devices different from the embodiment. The modules or units or components of the embodiments may be combined into one module or unit or component, and furthermore they may be divided into a plurality of sub-modules or sub-units or sub-components. All of the features disclosed in this specification (including any accompanying claims, abstract and drawings), and all of the processes or elements of any method or apparatus so disclosed, may be combined in any combination, except combinations where at least some of such features and/or processes or elements are mutually exclusive. Each feature disclosed in this specification (including any accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.
Furthermore, those skilled in the art will appreciate that while some embodiments described herein include some features included in other embodiments, rather than other features, combinations of features of different embodiments are meant to be within the scope of the invention and form different embodiments. For example, in the following claims, any of the claimed embodiments may be used in any combination.
The various component embodiments of the invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art will appreciate that a microprocessor or Digital Signal Processor (DSP) may be used in practice to implement some or all of the functions of some or all of the components of a method, apparatus and system for displaying help information according to embodiments of the present invention. The present invention may also be embodied as apparatus or device programs (e.g., computer programs and computer program products) for performing a portion or all of the methods described herein. Such programs implementing the present invention may be stored on computer-readable media or may be in the form of one or more signals. Such a signal may be downloaded from an internet website or provided on a carrier signal or in any other form.
It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention may be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means may be embodied by one and the same item of hardware. The usage of the words first, second and third, etcetera do not indicate any ordering. These words may be interpreted as names.

Claims (13)

1. A help information display method is applied to a server side and is characterized by comprising the following steps:
collecting access characteristic information of different users; the access characteristic information comprises first page identifications of different business operation pages accessed by a user, second page identifications of help information pages inquired when the user accesses the business operation pages and user account information;
acquiring user characteristic information corresponding to the user account information;
dividing different user categories according to the user characteristic information;
counting the number of each second page identifier which corresponds to the first page identifier and belongs to the same user category;
determining the second page identification with the largest number as the page identification of the help information page corresponding to the first page identification and the user category and sending the page identification of the help information page corresponding to the user category to the client for storage;
when an acquisition request of a help information page sent by a client is received, acquiring the help information page corresponding to a page identifier carried in the acquisition request and sending the help information page to the client so as to enable the client to recommend displaying the help information page, wherein the acquisition request is sent when the client detects that a user accesses a service operation page.
2. The help information display method according to claim 1, further comprising:
when an acquisition request of user characteristic information sent by a client is received, the user characteristic information corresponding to user account information carried in the acquisition request is acquired and sent to the client, so that the client determines a page identifier of a help information page corresponding to a user category and a current business operation page after determining the user category corresponding to the user characteristic information.
3. The help information display method according to claim 1, wherein the access characteristic information further includes time information of accessing different service operation pages by the user, and before determining the second page identifier with the largest number as the page identifier of the help information page corresponding to the first page identifier, the method further includes:
calculating an association relation strength value of each second page identifier corresponding to the first page identifier according to the time information and the number;
the determining, as the page identifier of the help information page corresponding to the first page identifier, the second page identifier with the largest number specifically includes:
and determining the second page identifier with the maximum correlation strength value as the page identifier of the help information page corresponding to the first page identifier.
4. A help information display method is applied to a client side and is characterized by comprising the following steps:
receiving and storing page identifications of help information pages respectively corresponding to different business operation pages sent by a server; the page identifier is a second page identifier which corresponds to a first page identifier and has the largest number of second page identifiers belonging to the same user category, the first page identifier is a page identifier of different service operation pages accessed by a user and contained in access characteristic information, the second page identifier is a page identifier of a help information page inquired when the user accesses the service operation page and contained in the access characteristic information, the user category is obtained by dividing different user categories by the server according to user characteristic information, and the user characteristic information is user characteristic information corresponding to user account information contained in the access characteristic information;
when detecting that a user accesses a business operation page, acquiring a stored page identifier of a help information page corresponding to the business operation page;
sending an acquisition request of a help information page to a server, wherein the acquisition request carries the page identifier, so that the server acquires the help information page corresponding to the page identifier;
and receiving the help information page sent by the server side and performing recommendation display.
5. The method for displaying help information according to claim 4, wherein before the obtaining the saved page identifier of the help information page corresponding to the business operation page, the method further comprises:
sending an acquisition request of user characteristic information to the server, wherein the acquisition request carries user account information of user login, so that the server acquires the recorded user characteristic information corresponding to the user account information;
receiving the user characteristic information sent by the server;
the acquiring the stored page identifier of the help information page corresponding to the service operation page specifically includes:
determining a user category corresponding to the user characteristic information;
and acquiring a page identifier of a help information page corresponding to the user category and the business operation page.
6. The help information display method according to claim 4, further comprising:
and sending the collected user access characteristic information to the server, so that the server analyzes according to the access characteristic information to obtain page identifications of help information pages corresponding to different business operation pages.
7. A server, comprising:
the collecting unit is used for collecting access characteristic information of different users; the access characteristic information comprises first page identifications of different business operation pages accessed by a user, second page identifications of help information pages inquired when the user accesses the business operation pages and user account information;
an analysis unit comprising: the acquisition module is used for acquiring user characteristic information corresponding to the user account information; the dividing module is used for dividing different user categories according to the user characteristic information acquired by the acquiring module; the statistical module is used for counting the number of each second page identifier which corresponds to the first page identifier and belongs to the same user category; the determining module is specifically configured to determine the second page identifier with the largest number counted by the counting module as the page identifier of the help information page corresponding to the first page identifier and corresponding to the user category;
the sending unit is used for sending the page identifications of the help information pages respectively corresponding to the different business operation pages obtained by the analysis of the analysis unit to the client for storage;
the system comprises an acquisition unit, a processing unit and a display unit, wherein the acquisition unit is used for acquiring a help information page corresponding to a page identifier carried in an acquisition request when the acquisition request of the help information page sent by a client is received;
the sending unit is further configured to send the help information page obtained by the obtaining unit to the client, so that the client recommends and displays the help information page, where the obtaining request is sent when the client detects that a user accesses a service operation page.
8. The server according to claim 7,
the acquiring unit is further configured to acquire, when an acquiring request of user characteristic information sent by a client is received, user characteristic information corresponding to user account information carried in the acquiring request;
the sending unit is further configured to send the user characteristic information obtained by the obtaining unit to the client, so that the client determines a page identifier of a help information page corresponding to the user category and corresponding to the current service operation page after determining the user category corresponding to the user characteristic information.
9. The server according to claim 7, wherein the access characteristic information further includes time information of users accessing different service operation pages, and the analysis unit further includes: a calculation module;
the calculation module is used for calculating the association relationship strength value of each second page identifier corresponding to the first page identifier according to the time information and the number obtained by statistics of the statistics module;
the determining module is specifically configured to determine the second page identifier with the largest correlation strength value calculated by the calculating module as the page identifier of the help information page corresponding to the first page identifier.
10. A client, comprising:
the receiving unit is used for receiving page identifiers of help information pages corresponding to different business operation pages sent by a server, wherein the page identifiers are second page identifiers which correspond to first page identifiers and belong to the same user category and have the largest number, the first page identifiers are page identifiers of different business operation pages accessed by users and contained in access characteristic information, the second page identifiers are page identifiers of help information pages inquired when the users access the business operation pages and contained in the access characteristic information, the user categories are obtained by dividing different user categories by the server according to user characteristic information, and the user characteristic information is user characteristic information corresponding to user account information contained in the access characteristic information;
the storage unit is used for storing the page identifications of the help information pages respectively corresponding to the different business operation pages received by the receiving unit;
the system comprises an acquisition unit, a service operation unit and a processing unit, wherein the acquisition unit is used for acquiring a stored page identifier of a help information page corresponding to a service operation page when a user is detected to access the service operation page;
a sending unit, configured to send an acquisition request of a help information page to a server, where the acquisition request carries a page identifier acquired by the acquisition unit, so that the server acquires the help information page corresponding to the page identifier;
the receiving unit is further configured to receive the help information page sent by the server;
and the display unit is used for recommending and displaying the help information page received by the receiving unit.
11. The client of claim 10,
the sending unit is further configured to send an acquisition request of user characteristic information to the server, where the acquisition request carries user account information of a user login, so that the server acquires the recorded user characteristic information corresponding to the user account information;
the receiving unit is further configured to receive the user feature information sent by the server;
the acquisition unit includes:
a determining module, configured to determine a user category corresponding to the user feature information;
and the acquisition module is used for acquiring the page identifier of the help information page corresponding to the user category determined by the determination module and corresponding to the business operation page.
12. The client of claim 10,
the sending unit is further configured to send the collected user access characteristic information to the server, so that the server performs analysis according to the access characteristic information to obtain page identifiers of help information pages corresponding to different service operation pages.
13. A help information display system, comprising: the server of any of claims 7-9 and the client of any of claims 10-12.
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CN108427701B (en) * 2017-10-13 2022-02-15 平安科技（深圳）有限公司 Method for identifying help information based on operation page and application server
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CN113010242B (en) * 2019-12-20 2023-06-16 花瓣云科技有限公司 Auxiliary information prompting method, device, terminal equipment and computer storage medium
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