CN106685771A - Unified access method for all service channels of electric power marketing - Google Patents
Unified access method for all service channels of electric power marketing Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
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Abstract
A unified access method for all service channels of electric power marketing relates to a channel access method. The traditional extensive customer service management mode cannot support personalized and precise novel customer service demands. The structures of all kinds of channels are complicated, which poses high security risks. The method comprises the following steps: conducting unified channel service access based on a distributed service application framework; and introducing a permission mechanism of registration, binding, real-name authentication and service password authentication to realize unified management of channel registration accounts and account permissions, including unified account management and unified permission management. Through the technical scheme, standardized access to all service channels of electric power marketing is completed. An electric power service card is built to realize unified account management and connectivity of service channels. Through registration, binding, service password authentication and real-name authentication, a unified permission authentication system for accounts is built. Therefore, the data consistency and operating precision of electric power marketing service channels are ensured.
Description
Technical field
The present invention relates to a kind of channel cut-in method, more particularly to a kind of full services channels side of being uniformly accessed into of power marketing
Method.
Background technology
Services channels are power marketings client is provided the electricity charge pay, information inquiry and precisely push, the weight of content operation
Carrier, the development of mobile Internet is wanted to provide probability for power grid enterprises' extended theorem channel, abundant service content.Tradition
Extensive style customer service management pattern be difficult for personalization, precision new customer service requirement provide support.When coming
See that the dispersion operation of power marketing service channel is difficult, it is impossible to effectively carry out channel service monitoring and statistical analysiss, all kinds of channel framves
Structure is complicated, exists compared with high safety risk；Channel is in disorder with marketing various information intersystem interface, there are data between channel not right
Title situation, each channel has independent authentication registration system, and user's registration information is not shared between channel, affects client's login authentication
Experience.Meanwhile, each channel data statisticss displaying is inconsistent, and client has differences in the experience of each channel, and content operation experience is poor.
It is therefore desirable to being uniformly accessed into as breach with channel, channel management is refine to into contact management, realize that services channels are managed in real time
Control, service content standard is consistent, AM/BAM resource slitless connection, channel efficiency are effectively lifted.
The content of the invention
The technical problem to be solved in the present invention and the technical assignment for proposing are prior art to be improved and is improved,
There is provided a kind of power marketing full services channels unified access method, to reach the real-time management and control of services channels, service content standard one
The purpose that cause, AM/BAM resource slitless connection, channel efficiency are effectively lifted.For this purpose, the present invention takes technical scheme below.
A kind of full services channels unified access method of power marketing, it is characterised in that：Comprise the following steps：
1）Using Distributed Services application framework, carry out the service of unified channel and access, it includes channel certification, control of authority, clothes
Business distribution function；Carry out the service of unified channel and access solution because the application of customer service channel is all adopted and business application system between
The problems with for being directly connected to and causing：The service of different channels, interface function redundancy, with the expansion of services channels, service
The change of demand results in the need for safeguarding more multiplex roles that operation system becomes frequent, unfavorable to operation system operation stability, different
The business characteristic of channel adopts different interface services, customer experience to be difficult to be consistent；
2）Registration, binding, real-name authentication, the authority mechanism of service password certification are introduced, is realized to channel login account and account
The unified management of authority, including unified account management, uniform permission administration；Wherein unify account management to refer to according to Unified Identity
The authority mechanism of certification, supports that the registration to channel account, family number are bound and various authentication modes, including channel account note
Volume, family binding management, service password certification, phone number certification, real-name authentication, authorization identifying；Uniform permission administration is right
Each channel is supplied to the service function of client to carry out rights management, including the management of channel menu management, function privilege, interface authority
Management, field rights management.
As further improving and supplementing to above-mentioned technical proposal, present invention additionally comprises following additional technical feature.
Further, in step 1）With step 2）Before, building for the service centre for the service of full services channels is also included；
Service centre administers energy as the access center of service with service registry issue, the kernel service of service coordination is provided
Power, service centre possesses in itself distributed feature, and whole service centre is made up of multiple service centre's nodes, between each node mutually
Phase management, mutual shared data, it is possible to which, according to the pressure condition of system operation, dynamic increases or decreases service centre's node；
The API that backend services application is provided by service centre's client, by the business service registration in application service is published to
Center, the same services in same application cluster between different application allow repeatedly to register；Front-end business application is by service
The API that center customer end provides, the service for searching and calling backend services application to issue from service centre, if multiple differences
Apply and multiple same services are have registered in service centre in service, service centre will will ask to divide according to load balancing
Issue different applications to process；
The Distributed Architecture provided by service centre, is realized service centre and accesses the distributed structure/architecture of application, works as needs
When increasing service centre or service processing performance, it is only necessary to increase service centre's node or increase backend services application node
Realize the dynamic expansion of service, lift system performance.
Further, in step 1）In, customer service channel includes mobile phone A PP, wechat, 95598 websites；Unified channel clothes
Business is accessed is uniformly accessed into the access of customer service channel and the interface service of each operation system, ensure the compatibility of application with
Autgmentability；When the service of unified channel is accessed：
101）According to the practical situation of the operation system for accessing Integrated service application, the information of maintenance service application system；Dimension
The information of shield business application system includes operation system title, operation system code, IP address, port, user name, message in cipher
Breath；
102）Situation is accessed according to services channels, the information of services channels is safeguarded；Safeguarding the information of services channels includes channel name
Title, channel coding, channel type, IP address, port information；
103）Interface registration management function is provided for each operation system, the interface to needing client certificate, there is provided access service
The empowerment management function of system；Interface registration management information includes service interface coding, service interface title, method of service, version
This number, time-out time, service providing end, the mark that comes into force, whether client authentication information；
104）Component register function is provided for services channels, to right on wechat platform, palm electric power APP, Mobile solution channel
Outer service is unified in channel coordinated management application and is registered.
Further, in step 2）In, unified account management includes account management, account rights management, account management bag
Include account inquiries, family binding management, real-name authentication；Account rights management includes menu management, function privilege management, interface power
Limit management, field rights management；In unified account management：
201）For convenience of your information is collected to the electronic channel behavior of client, unified customer account is set up, including it is general
Account identification, account name, password, client through certification phone number, E-mail address, ID card information attribute, account category
Property support that extension, login account and family number are bound, or carry out after real-name authentication, set up the incidence relation with account；
202）The accounts information list that various ways inquire about user is provided, inquiry mode is included by power supply area, volume of checking meter, binding
Time is inquired about；When unique user is selected, user basic information, including user's name, utilization voltage, electricity consumption ground can be checked
Location, can inquire about register account number information, the account authentication grade of corresponding account power of each services channels of user；User's account is checked in support
The electronic channel business development situation at family, calls service behavior track module to check account service track；Support is checked on user
Biography data, support check that user profile subscribes to situation；
203）Family interface is bound/is unbinded in offer, supports that client carries out family number binding business in electronic channel；Verified by mobile phone
Code can carry out the bindings at family number；The account authority that binding passes through upgrades to primary certification, and is correspondingly arranged the use of correlation
Family authority；
204）Channel customer applies for that background audit under line is complete on the premise of having binding electric power family number by channel front end on line
Into system of real name certification；Front-end customer is self-service to provide customer name, identification card number, identity card scanning or picture, and backstage completes this
The system of real name certification of channel account；
205）The grade of service of the component that unified definition management service channel is registered；When client access channel when, platform according to
The authentication grade of client's electrical power services account, is authenticated to channel component authority；It is registration account by user authentication grade classification
Family, primary certification account and senior certification account；By menu management, function privilege management, interface authority management and field power
Limit management, there is provided for the configuration management of authority.
Further, after client submits request to, information enters channel coordinated management application, afterwards further according to request call
Backend services；When carrying out channel coordinated management application and processing, information is entered by uniform service entrance, then is carried out Unified Identity and recognized
Card and log management, after the completion of authentication, into service centre, by service centre backend services, and Jing data controls are called
System feeds back to uniform service entrance, and the request to client is responded.
Further, when the number of request that channel coordinated management application is processed simultaneously is excessive, temporarily request is put into into queue
Middle wait, after the completion of concurrent request to be currently executing, follow-up pending request is obtained from queue and is processed.
Further, when uniform service entrance is asked in each response channel, by asynchronous mode log information
Submitting to special log services carries out log management, and log services are received after log information, and log information is stored in point
Cloth caching in, in log processing system by back end task timing read in batches from distributed caching daily record data and criticize
Amount be written in distributed storage, then by Distributed Calculation to being written to distributed storage in daily record data make parallel parsing meter
Calculate and generate result, final log analysis result back into again in relational database and used for channel coordinated management application function.
Beneficial effect：By being uniformly accessed into and unified certification, service content, service standard to each electronic channel, service
Form etc. has carried out standards and norms, and client carries out information inquiry, recharging and paying, electricity consumption consulting by various interactive service channels
Etc. business when can experience high-quality, unified service experience, lift customer service ability, improve customer satisfaction with services, enter
One step enterprise brand and image.Each services channels application is arrived with the service assembly of each operation system direct interaction simultaneously
Come on platform, the service to carrying out outside operation system is peeled off from operation system, effectively improve operation system operation
Stability.
Description of the drawings
Fig. 1 is that the services channels of the present invention are uniformly accessed into schematic diagram.
Fig. 2 is that the service of the present invention provides concurrent mechanism control figure.
Fig. 3 is the daily record storage of the present invention and analytical technology Organization Chart.
Fig. 4 is the principle assumption diagram of the present invention.
Specific embodiment
Technical scheme is described in further detail below in conjunction with Figure of description.
The present invention is comprised the following steps：
1）Using Distributed Services application framework, carry out the service of unified channel and access, it includes channel certification, control of authority, clothes
Business distribution function；Carry out the service of unified channel and access solution because the application of customer service channel is all adopted and business application system between
The problems with for being directly connected to and causing：The service of different channels, interface function redundancy, with the expansion of services channels, service
The change of demand results in the need for safeguarding more multiplex roles that operation system becomes frequent, unfavorable to operation system operation stability, different
The business characteristic of channel adopts different interface services, customer experience to be difficult to be consistent；
2）Registration, binding, real-name authentication, the authority mechanism of service password certification are introduced, is realized to channel login account and account
The unified management of authority, including unified account management, uniform permission administration；Wherein unify account management to refer to according to Unified Identity
The authority mechanism of certification, supports that the registration to channel account, family number are bound and various authentication modes, including channel account note
Volume, family binding management, service password certification, phone number certification, real-name authentication, authorization identifying；Uniform permission administration is right
Each channel is supplied to the service function of client to carry out rights management, including the management of channel menu management, function privilege, interface authority
Management, field rights management.
The technical program registers system, service interface registration system by building services channels, supports on-line off-line channel
Unified rights certification, complete the full services channels of power marketing standardization access.Electric power passport services card is built simultaneously, is realized
The unified account management of services channels and interconnect, by registration, binding, service password checking, system of real name certification, set up account
The unified rights authentication system at family, so as to ensure the data consistency of power marketing service channel, experiences fragrance, and operation is accurate
Property.
In step 1）With step 2）Before, building for the service centre for the service of full services channels is also included；
001）Service centre controls as the access center of service with service registry issue, the kernel service of service coordination is provided
Reason ability, service centre possesses in itself distributed feature, and whole service centre is made up of multiple service centre's nodes, each node
Between mutually management, mutual shared data, it is possible to according to the pressure condition of system operation, dynamic increase or decrease service centre section
Point；
002）The API that backend services application is provided by service centre's client, the business service registration in application is published to
Service centre, the same services in same application cluster between different application allow repeatedly to register；Front-end business application passes through
The API that service centre's client is provided, the service for searching and calling backend services application to issue from service centre, if multiple
Different application have registered multiple same services in service in service centre, and service centre will please according to load balancing
Ask and be distributed to different application process；
003）The Distributed Architecture provided by service centre, is realized service centre and accesses the distributed structure/architecture of application, when
When needing to increase service centre or service processing performance, it is only necessary to increase service centre's node or increase backend services application node
It is capable of achieving the dynamic expansion of service, lift system performance.
In step 1）In, customer service channel includes mobile phone A PP, wechat, 95598 websites；The service of unified channel is accessed and made
The access of customer service channel and being uniformly accessed into for the interface service of each operation system, ensure the compatibility and autgmentability of application；
When the service of unified channel is accessed：
101）According to the practical situation of the operation system for accessing Integrated service application, the information of maintenance service application system；Dimension
The information of shield business application system includes operation system title, operation system code, IP address, port, user name, message in cipher
Breath；
102）Situation is accessed according to services channels, the information of services channels is safeguarded；Safeguarding the information of services channels includes channel name
Title, channel coding, channel type, IP address, port information；
103）Interface registration management function is provided for each operation system, the interface to needing client certificate, there is provided access service
The empowerment management function of system；Interface registration management information includes service interface coding, service interface title, method of service, version
This number, time-out time, service providing end, the mark that comes into force, whether client authentication information；
104）Component register function is provided for services channels, to right on wechat platform, palm electric power APP, Mobile solution channel
Outer service is unified in channel coordinated management application and is registered.
In step 2）In, unified account management includes account management, account rights management, and account management is looked into including account
Inquiry, family binding management, real-name authentication；Account rights management is managed including menu management, function privilege, interface authority is managed,
Field rights management；In unified account management：
201）For convenience of your information is collected to the electronic channel behavior of client, unified customer account is set up, including it is general
Account identification, account name, password, client through certification phone number, E-mail address, ID card information attribute, account category
Property support that extension, login account and family number are bound, or carry out after real-name authentication, set up the incidence relation with account；
202）The accounts information list that various ways inquire about user is provided, inquiry mode is included by power supply area, volume of checking meter, binding
Time is inquired about；When unique user is selected, user basic information, including user's name, utilization voltage, electricity consumption ground can be checked
Location, can inquire about register account number information, the account authentication grade of corresponding account power of each services channels of user；User's account is checked in support
The electronic channel business development situation at family, calls service behavior track module to check account service track；Support is checked on user
Biography data, support check that user profile subscribes to situation；
203）Family interface is bound/is unbinded in offer, supports that client carries out family number binding business in electronic channel；Verified by mobile phone
Code can carry out the bindings at family number；The account authority that binding passes through upgrades to primary certification, and is correspondingly arranged the use of correlation
Family authority；
204）Channel customer applies for that background audit under line is complete on the premise of having binding electric power family number by channel front end on line
Into system of real name certification；Front-end customer is self-service to provide customer name, identification card number, identity card scanning or picture, and backstage completes this
The system of real name certification of channel account；
205）The grade of service of the component that unified definition management service channel is registered；When client access channel when, platform according to
The authentication grade of client's electrical power services account, is authenticated to channel component authority；It is registration account by user authentication grade classification
Family, primary certification account and senior certification account；By menu management, function privilege management, interface authority management and field power
Limit management, there is provided for the configuration management of authority.
As shown in figure 1, channel coordinated management application provides SMF for service centre, including：Service Management, clothes
Business monitoring, Service controll, unify portal service, Data Control, unified identity authentication, electronics attend a banquet, mail service etc..All clothes
After service centre is registered to, service carries out unified management and monitoring in channel coordinated management for business, and by unified clothes
Unified identity authentication, Data Control and delivery of services are completed in business entrance to call.After client submits request to, information enters canal
Road coordinated management application, afterwards further according to request call backend services；Carry out channel coordinated management application process when, information by
Uniform service entrance is entered, then carries out unified identity authentication and log management, after the completion of authentication, into service centre,
Backend services are called by service centre, and Jing Data Controls feed back to uniform service entrance, the request to client is responded.
To solve to be made channel coordination management system and backend services system when channel service concurrent request is excessive
Into impact, as shown in Fig. 2 provide the mechanism of flow con current control in service centre, when the number of request for processing simultaneously it is excessive
When, temporarily request is put in queue and is waited, after the completion of concurrent request to be currently executing, obtain follow-up from queue
Pending request is processed.
Channel coordination management system needs that channel service request log information is stored and analyzed, because service please
The amount of asking is big, therefore will produce substantial amounts of log information, is to solve property when big data quantity log information is stored and analyzed
Energy problem, the write and calculating for daily record in channel coordination management system carries out special handling.As shown in figure 3, unifying
When each response channel is asked, log information is submitted to special log services by asynchronous mode is carried out for service entrance
Log management, log services are received after log information, log information are stored in distributed caching, in log processing system
In by back end task timing read daily record data in batches from distributed caching and be written in distributed storage in batches, then by
Distributed Calculation to being written to distributed storage in daily record data do parallel parsing calculate generate result, final log analysis
As a result it back into again in relational database and is used for channel coordinated management application function.
Channel coordinated management application is flat based on the operation systems such as sales service system, 95598 systems and basic data
The service of platform and data, support and 95598 websites, palm electric power, SMS platform, state's net mail service application, wechat, Alipay
The channels such as service window, mobile job platform, business hall carry out interactive service.
Channel service business application support and management includes that uniform service access, service centre, unified identity authentication, service are adjusted
Degree, channel management, Added Management, electronics are attended a banquet, monitoring analysis and channel operation.Its business structure is as shown in Figure 4.
A kind of full services channels unified access method of power marketing illustrated above is the specific embodiment of the present invention,
Substantive distinguishing features of the present invention and progress are embodied, under the enlightenment of the present invention, shape can be carried out to it according to actual use needs
The equivalent modifications of the aspects such as shape, structure, this programme protection domain row.
Claims (7)
1. the full services channels unified access method of power marketing, it is characterised in that：Comprise the following steps：
1）Using Distributed Services application framework, carry out the service of unified channel and access, it includes channel certification, control of authority, clothes
Business distribution function；Carry out the service of unified channel and access solution because the application of customer service channel is all adopted and business application system between
The problems with for being directly connected to and causing：The service of different channels, interface function redundancy, with the expansion of services channels, service
The change of demand results in the need for safeguarding more multiplex roles that operation system becomes frequent, unfavorable to operation system operation stability, different
The business characteristic of channel adopts different interface services, customer experience to be difficult to be consistent；
2）Registration, binding, real-name authentication, the authority mechanism of service password certification are introduced, is realized to channel login account and account
The unified management of authority, including unified account management, uniform permission administration；Wherein unify account management to refer to according to Unified Identity
The authority mechanism of certification, supports that the registration to channel account, family number are bound and various authentication modes, including channel account note
Volume, family binding management, service password certification, phone number certification, real-name authentication, authorization identifying；Uniform permission administration is right
Each channel is supplied to the service function of client to carry out rights management, including the management of channel menu management, function privilege, interface authority
Management, field rights management.
2. the full services channels unified access method of power marketing according to claim 1, it is characterised in that in step 1）With
Step 2）Before, building for the service centre for the service of full services channels is also included；
Service centre is the access center of service, with the kernel service Governance Ability for providing service registry issue, service coordination,
Service centre possesses in itself distributed feature, and whole service centre is made up of multiple service centre's nodes, between each node mutually
Management, mutual shared data, it is possible to which, according to the pressure condition of system operation, dynamic increases or decreases service centre's node；
The API that backend services application is provided by service centre's client, by the business service registration in application service is published to
Center, the same services in same application cluster between different application allow repeatedly to register；Front-end business application is by service
The API that center customer end provides, the service for searching and calling backend services application to issue from service centre, if multiple differences
Apply and multiple same services are have registered in service centre in service, service centre will will ask to divide according to load balancing
Issue different applications to process；
The Distributed Architecture provided by service centre, is realized service centre and accesses the distributed structure/architecture of application, works as needs
When increasing service centre or service processing performance, it is only necessary to increase service centre's node or increase backend services application node
Realize the dynamic expansion of service, lift system performance.
3. the full services channels unified access method of power marketing according to claim 1, it is characterised in that in step 1）
In, customer service channel includes mobile phone A PP, wechat, 95598 websites；The service of unified channel is accessed and makes connecing for customer service channel
Enter and be uniformly accessed into the interface service of each operation system, ensure the compatibility and autgmentability of application；Connect in unified channel service
It is fashionable：
101）According to the practical situation of the operation system for accessing Integrated service application, the information of maintenance service application system；Dimension
The information of shield business application system includes operation system title, operation system code, IP address, port, user name, message in cipher
Breath；
102）Situation is accessed according to services channels, the information of services channels is safeguarded；Safeguarding the information of services channels includes channel name
Title, channel coding, channel type, IP address, port information；
103）Interface registration management function is provided for each operation system, the interface to needing client certificate, there is provided access service
The empowerment management function of system；Interface registration management information includes service interface coding, service interface title, method of service, version
This number, time-out time, service providing end, the mark that comes into force, whether client authentication information；
104）Component register function is provided for services channels, to right on wechat platform, palm electric power APP, Mobile solution channel
Outer service is unified in channel coordinated management application and is registered.
4. the full services channels unified access method of power marketing according to claim 1, it is characterised in that：In step 2）
In, unified account management includes account management, account rights management, and account management includes account inquiries, family binding management, reality
Name certification；Account rights management includes menu management, function privilege management, interface authority management, field rights management；Unifying
During account management：
201）For convenience of your information is collected to the electronic channel behavior of client, unified customer account is set up, including it is general
Account identification, account name, password, client through certification phone number, E-mail address, ID card information attribute, account category
Property support that extension, login account and family number are bound, or carry out after real-name authentication, set up the incidence relation with account；
202）The accounts information list that various ways inquire about user is provided, inquiry mode is included by power supply area, volume of checking meter, binding
Time is inquired about；When unique user is selected, user basic information, including user's name, utilization voltage, electricity consumption ground can be checked
Location, can inquire about register account number information, the account authentication grade of corresponding account power of each services channels of user；User's account is checked in support
The electronic channel business development situation at family, calls service behavior track module to check account service track；Support is checked on user
Biography data, support check that user profile subscribes to situation；
203）Family interface is bound/is unbinded in offer, supports that client carries out family number binding business in electronic channel；Verified by mobile phone
Code can carry out the bindings at family number；The account authority that binding passes through upgrades to primary certification, and is correspondingly arranged the use of correlation
Family authority；
204）Channel customer applies for that background audit under line is complete on the premise of having binding electric power family number by channel front end on line
Into system of real name certification；Front-end customer is self-service to provide customer name, identification card number, identity card scanning or picture, and backstage completes this
The system of real name certification of channel account；
205）The grade of service of the component that unified definition management service channel is registered；When client access channel when, platform according to
The authentication grade of client's electrical power services account, is authenticated to channel component authority；It is registration account by user authentication grade classification
Family, primary certification account and senior certification account；By menu management, function privilege management, interface authority management and field power
Limit management, there is provided for the configuration management of authority.
5. the full services channels unified access method of power marketing according to claim 1, it is characterised in that：Submit in client
After request, information enters channel coordinated management application, afterwards further according to request call backend services；Carrying out channel coordinated management
During using processing, information is entered by uniform service entrance, then carries out unified identity authentication and log management, when authentication is completed
Afterwards, into service centre, backend services are called by service centre, and Jing Data Controls feed back to uniform service entrance, to client
Request responded.
6. the full services channels unified access method of power marketing according to claim 4, it is characterised in that：When channel collaboration
When the number of request of management application process simultaneously is excessive, temporarily request is put in queue and is waited, to be currently executing is concurrent
After the completion of request, follow-up pending request is obtained from queue and is processed.
7. the full services channels unified access method of power marketing according to claim 4, it is characterised in that：In uniform service
When each response channel is asked, log information is submitted to special log services by asynchronous mode carries out daily record to entrance
Management, log services receive after log information, log information are stored in distributed caching, lead in log processing system
Cross back end task timing to read daily record data in batches from distributed caching and be written in distributed storage in batches, then by being distributed
Daily record data during formula is calculated to being written to distributed storage does parallel parsing calculating generation result, final log analysis result
It back into again in relational database and is used for channel coordinated management application function.
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