CN106559259B - Equipment abnormal behavior warning method and device and platform information query method and device - Google Patents

Equipment abnormal behavior warning method and device and platform information query method and device Download PDF

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Publication number
CN106559259B
CN106559259B CN201610929347.3A CN201610929347A CN106559259B CN 106559259 B CN106559259 B CN 106559259B CN 201610929347 A CN201610929347 A CN 201610929347A CN 106559259 B CN106559259 B CN 106559259B
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platform
terminal application
application program
manufacturer
user
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CN106559259A (en
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茹昭
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Haier Smart Home Co Ltd
Haier Uplus Intelligent Technology Beijing Co Ltd
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Haier Uplus Intelligent Technology Beijing Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/2823—Reporting information sensed by appliance or service execution status of appliance services in a home automation network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/55—Push-based network services

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Automation & Control Theory (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

The invention discloses a method and a device for alarming abnormal behavior of equipment and a method and a device for inquiring platform information. The equipment abnormal behavior warning method comprises the following steps: the method comprises the steps that a manufacturer platform receives an abnormal behavior warning message of the intelligent household appliance from a gateway or the intelligent household appliance, and sends platform user identification query information to management equipment after determining that a terminal application program corresponding to a user account bound with an identification of the intelligent household appliance under the manufacturer platform is in an unavailable state; acquiring response information sent by the management equipment; and analyzing the abnormal behavior alarm content of the intelligent household electrical appliance from the abnormal behavior alarm message of the intelligent household electrical appliance, and sending the alarm content and the target user account to the target manufacturer platform. The method realizes that the abnormal behavior warning message of the intelligent household appliance is timely and accurately pushed to the user terminal by utilizing a plurality of interconnected manufacturer platforms.

Description

Equipment abnormal behavior warning method and device and platform information query method and device
Technical Field
The invention relates to the technical field of intelligent household electrical appliances, in particular to a method and a device for alarming abnormal behavior of equipment and a method and a device for inquiring platform information.
Background
At present, intelligent household appliances are very commonly used. A user usually has multiple intelligent home devices from different manufacturers. The user needs to receive the abnormal behavior warning messages from the intelligent household electrical appliance devices produced by different manufacturers through the terminal application programs of the different manufacturers respectively. The operation modes of terminal application programs of different manufacturers are different, so that the use is complicated, the management is complex, and the user experience is reduced.
If the same user can receive the abnormal behavior warning message of the intelligent household electrical appliance equipment from different manufacturers through the terminal application program of any manufacturer, the user experience can be obviously improved.
The terminal application programs of different manufacturers are supported by different platforms in a background mode, and the same user has a plurality of user accounts on the platforms of different manufacturers. The commonly adopted method for realizing abnormal behavior alarm intercommunication among user accounts under a plurality of platforms at present comprises the following steps: 1) uniform or near-uniform or partially-uniform user management is realized among different systems of the same company. For example, the same user can communicate with different user accounts registered by platforms of Taoba under the Alibara, Tamao and Alishop. For another example, the same user can communicate with each other between different user accounts registered by platforms of WeChat, QQ and mailbox under the Tencent flag. However, this approach is only applicable between multiple platforms that can be uniformly managed within the same company.
2) The sharing of a plurality of user accounts of the same user is realized by opening the user account checking interface. For example, the Sing microblog can be logged in by using the user account of the Tencent QQ. However, this method requires a specially developed interface for a special system, and is not open enough.
3) And the existing user accounts of the same user are semi-shared. For example, the payer bank may log in through an existing user account (e.g., mailbox account), but further authentication is required at the payer bank system. This approach only shares one user name, while others are independent.
Therefore, the current intercommunication method between user accounts is difficult to be expanded to the intercommunication of abnormal behavior alarm messages between user accounts under a plurality of platforms.
Disclosure of Invention
The invention provides a method and a device for alarming abnormal behaviors of equipment and a method and a device for inquiring platform information, which aim at the problem that a user needs to maintain a plurality of terminal application programs simultaneously when receiving abnormal behavior alarming messages of intelligent household electrical appliances produced by different manufacturers. The abnormal behavior warning method and device of the equipment and the platform information query method and device can timely push the abnormal behavior warning messages of the intelligent household electrical appliances produced by different manufacturers to at least one user terminal application program, and improve the user experience of the intelligent household electrical appliances.
In a first aspect, the platform information query method provided by the present invention includes: acquiring platform user identification query information sent by a source manufacturer platform, wherein the platform user identification query information comprises a source user account of a user under the source manufacturer platform; determining target user accounts of users under each target manufacturer platform which have a platform intercommunication relation with a source user account under the source manufacturer platform, and sending request information for inquiring the state of a terminal application program to which the corresponding target user account belongs to each target manufacturer platform; acquiring response information sent by each target manufacturer platform; and determining at least one pair of the target manufacturer platform and the target user account according to the terminal application program state in each response message, and informing the source manufacturer platform.
Specifically, in the platform information query method, the determining the target user accounts of the users under each target manufacturer platform having a platform intercommunication relationship with the source user account under the source manufacturer platform includes: and inquiring a uniform identity identifier corresponding to the source user account under the source manufacturer platform from the platform account group information table, and extracting target user accounts under each target manufacturer platform which have platform intercommunication relation with the source user account under the source manufacturer platform from a platform account group corresponding to the uniform identity identifier.
Specifically, in the platform information query method, the terminal application program state includes a terminal application program availability state, a terminal application program running state, and terminal application program usage statistical information; the terminal application program running state comprises the terminal application program running in the foreground, the terminal application program running in the background and the terminal application program not started, and the terminal application program usage statistical information comprises user login duration and user login times; determining at least one pair of the target manufacturer platform and the target user account according to the terminal application program state in each response message comprises: selecting a target manufacturer platform and a target user account corresponding to response information meeting at least one of the following conditions: the available state of the terminal application program is an available state; the terminal application program running state is that the terminal application program is positioned at the front end of the system; and the user login time length in the statistical information used by the terminal application program is greater than the preset time length and/or the user login times is greater than the preset times.
Specifically, the platform information query method further includes a step of constructing the platform account group information table, where the step of constructing the platform account group information table specifically includes: establishing a platform account group information table according to the received unique identity information, the user account information under each manufacturer platform and the platform intercommunication relationship between each user account and the user accounts under other manufacturer platforms; each item of unique identity information corresponds to at least one uniform identity mark, each uniform identity mark corresponds to a user account and a platform account group, and each platform account group comprises all user accounts under other manufacturer platforms which have platform intercommunication relation with the user account.
According to the platform information query method provided by the invention, when the source manufacturer platform cannot directly push the abnormal behavior warning message of the intelligent household appliance to the user terminal, the abnormal behavior warning message of the intelligent household appliance is pushed to the user terminal by using the user accounts of other manufacturer platforms which have an intercommunication relation with the user account of the source manufacturer platform, so that the abnormal behavior warning message of the intelligent household appliance can be pushed to the user terminal in time, and the user experience of the intelligent household appliance is improved.
Compared with the prior art, the platform information query method provided by the invention can utilize a plurality of interconnected manufacturer platforms to timely and accurately push the abnormal behavior warning message of the intelligent household appliance to the user terminal, thereby avoiding equipment decentralization and management complication.
In a second aspect, the present invention provides a platform information query apparatus, including: the system comprises a platform user identifier query information acquisition module, a source manufacturer platform and a platform user identifier query information acquisition module, wherein the platform user identifier query information acquisition module is used for acquiring platform user identifier query information sent by the source manufacturer platform, and the platform user identifier query information comprises a source user account of a user under the source manufacturer platform; the terminal application program state query module for the management equipment is used for determining the target user accounts of the users under each target manufacturer platform which have a platform intercommunication relation with the source user account under the source manufacturer platform, and sending request information for querying the terminal application program state of the corresponding target user account to each target manufacturer platform; the management equipment response information acquisition module is used for acquiring response information sent by each target manufacturer platform; and the notification module is used for determining at least one pair of the target manufacturer platform and the target user account according to the terminal application program state in each response message and notifying the source manufacturer platform.
Specifically, in the platform information query device provided by the present invention, the terminal application status query module for the management device includes an interworking platform account determining sub-module, which is configured to query a unified identity corresponding to the source user account under the source manufacturer platform from the platform account group information table, and extract a target user account under each target manufacturer platform having a platform interworking relationship with the source user account under the source manufacturer platform from the platform account group corresponding to the unified identity.
Specifically, in the platform information query device, the terminal application program state includes a terminal application program available state, a terminal application program running state, and terminal application program usage statistical information; the terminal application program running state comprises that the terminal application program runs in the foreground, the terminal application program runs in the background and the terminal application program is not started, and the terminal application program usage statistical information can comprise user login duration and user login times; correspondingly, the notification module comprises a target platform account number determining submodule for selecting a target manufacturer platform and a target user account number corresponding to the response information meeting at least one of the following conditions: the available state of the terminal application program is an available state; the running state of the terminal application program is that the terminal application program runs in the foreground; and the user login time length in the statistical information used by the terminal application program is greater than the preset time length and/or the user login times is greater than the preset times.
Specifically, the platform information inquiry device further comprises a platform account group information table construction module, which is used for constructing the platform account group information table according to the received unique identity information, the user account information under each manufacturer platform and the platform intercommunication relationship between each user account and the user accounts under other manufacturer platforms; each item of unique identity information corresponds to at least one uniform identity mark, each uniform identity mark corresponds to a user account and a platform account group, and each platform account group comprises all user accounts under other manufacturer platforms which have platform intercommunication relation with the user account.
Compared with the prior art, the platform information inquiry device provided by the invention can utilize a plurality of interconnected manufacturer platforms to timely and accurately push the abnormal behavior alarm message of the intelligent household appliance to the user terminal, thereby avoiding equipment decentralization and management complication.
In a third aspect, the method for alarming abnormal behavior of device provided by the present invention includes: the method comprises the steps that a manufacturer platform receives an intelligent household appliance abnormal behavior warning message carrying an intelligent household appliance identifier from a gateway or an intelligent household appliance, and sends platform user identifier query information to management equipment after determining that a terminal application program corresponding to a user account bound with the intelligent household appliance identifier under the manufacturer platform is in an unavailable state, wherein the platform user identifier query information comprises a user account of a user under the manufacturer platform; acquiring response information sent by management equipment, wherein the response information comprises a target manufacturer platform and a target user account, and a terminal application program corresponding to the target user account is in an available state; and analyzing the abnormal behavior alarm content of the intelligent household electrical appliance from the abnormal behavior alarm message, and sending the alarm content and the target user account to the target manufacturer platform.
Specifically, the method for alarming abnormal behavior of device provided by the present invention further comprises: and after receiving the equipment abnormal behavior alarm content and the manufacturer platform account from other manufacturer platforms, sending the equipment abnormal behavior alarm content to a user terminal corresponding to the manufacturer platform account.
Specifically, the method for alarming abnormal behavior of device provided by the present invention further comprises: after receiving request information for inquiring the terminal application program state of the target user account from the management equipment, analyzing the target user account from the request information, inquiring the terminal application program state corresponding to the target user account, and sending the terminal application program state to the management equipment.
Specifically, in the method for alarming abnormal behavior of device provided by the present invention, the state of the terminal application program specifically includes: the terminal application program running state and the terminal application program use statistical information are obtained; the terminal application program availability state comprises an availability state and an unavailability state, the terminal application program running state comprises that the terminal application program runs in the foreground, the terminal application program runs in the background and the terminal application program is not started, and the terminal application program usage statistical information comprises user login duration and user login times.
According to the equipment abnormal behavior warning method provided by the invention, when the source manufacturer platform cannot directly push the equipment abnormal behavior warning message to the user terminal, the other manufacturer platforms which are in intercommunication relation with the source manufacturer platform are utilized to push the equipment abnormal behavior warning message to the user terminal, so that the equipment abnormal behavior warning message can be timely pushed to the user terminal, and the user experience of the intelligent household appliance is improved.
Compared with the prior art, the equipment abnormal behavior warning method provided by the invention can utilize a plurality of interconnected manufacturer platforms to timely and accurately push the equipment abnormal behavior warning message to the user terminal, thereby avoiding equipment decentralization and management complication.
In a fourth aspect, the device for warning abnormal behavior of equipment provided by the present invention includes: the system comprises an alarm message receiving module, a management device and a service platform, wherein the alarm message receiving module is used for a manufacturer platform to receive an intelligent household appliance abnormal behavior alarm message carrying an intelligent household appliance identifier from a gateway or an intelligent household appliance, and to send platform user identifier query information to the management device after determining that a terminal application program corresponding to a user account bound with the intelligent household appliance identifier under the manufacturer platform is in an unavailable state, wherein the platform user identifier query information comprises the user account of a user under the manufacturer platform; the system comprises a response information acquisition module for a manufacturer platform, a response information acquisition module and a response information processing module, wherein the response information acquisition module is used for acquiring response information sent by management equipment, the response information comprises a target manufacturer platform and a target user account, and a terminal application program corresponding to the target user account is in an available state; and the alarm content sending module is used for analyzing the alarm content of the abnormal behavior of the intelligent household electrical appliance from the alarm message of the abnormal behavior of the intelligent household electrical appliance and sending the alarm content and the target user account to the target manufacturer platform.
Specifically, the device abnormal behavior warning apparatus provided by the present invention further includes a warning message sending module, configured to send the device abnormal behavior warning content to the user terminal corresponding to the manufacturer platform account after receiving the device abnormal behavior warning content and the manufacturer platform account from another manufacturer platform.
Specifically, the device abnormal behavior warning apparatus provided by the present invention further includes a terminal application status query module for the manufacturer platform, configured to receive, from the management device, request information for querying a terminal application status to which the target user account belongs, parse the target user account from the request information, query a terminal application status corresponding to the target user account, and send the terminal application status to the management device.
Specifically, in the device abnormal behavior warning apparatus provided by the present invention, the terminal application program state specifically includes: the terminal application program running state, the terminal application program use statistical information; the terminal application program availability state comprises an availability state and an unavailability state, the terminal application program running state comprises that the terminal application program runs in the foreground, the terminal application program runs in the background and the terminal application program is not started, and the terminal application program usage statistical information comprises user login duration and user login times.
Compared with the prior art, the device abnormal behavior warning device provided by the invention can utilize a plurality of interconnected manufacturer platforms to timely and accurately push the intelligent household appliance abnormal behavior warning message to the user terminal, thereby avoiding equipment decentralization and management complication.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate an embodiment of the invention and, together with the description, serve to explain the invention and not to limit the invention. In the drawings:
FIG. 1 is a flow chart of a platform information query method according to the present invention;
FIG. 2 is a schematic diagram of the platform information query device according to the present invention;
FIG. 3 is a flow chart of a method for alarming abnormal behavior of a device according to the present invention;
FIG. 4 is a schematic diagram of the abnormal behavior warning device of the present invention;
FIG. 5 is a swim lane diagram of the device abnormal behavior warning method and the platform information query method in cooperation with use according to the embodiment of the present invention;
fig. 6 is another swim lane diagram when the device abnormal behavior warning method and the platform information query method according to the embodiment of the present invention are used in cooperation.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention. It should be noted that the embodiments and features of the embodiments in the present application may be arbitrarily combined with each other without conflict.
In a first aspect, the present invention provides a method for querying platform information. Fig. 1 is a flowchart illustrating a platform information query method. As shown in fig. 1, the platform information query method includes: acquiring platform user identification query information sent by a source manufacturer platform, wherein the platform user identification query information comprises a source user account of a user under the source manufacturer platform; determining target user accounts of users under each target manufacturer platform which have a platform intercommunication relation with a source user account under the source manufacturer platform, and sending request information for inquiring the state of a terminal application program to which the corresponding target user account belongs to each target manufacturer platform; acquiring response information sent by each target manufacturer platform; and determining at least one pair of the target manufacturer platform and the target user account according to the terminal application program state in each response message, and informing the source manufacturer platform.
The intelligent household appliance is added with the communication module on the basis of the traditional household appliance, so that the intelligent household appliance has a networking function. The user can remotely control the intelligent household electrical appliance equipment owned by the user through the user terminal. Specifically, a terminal application program on a user mobile phone is respectively connected with the intelligent household appliance device and the manufacturer cloud platform. On one hand, a user can remotely control intelligent household electrical appliance equipment in a home through a cloud platform of a manufacturer outdoors; on the other hand, the cloud platform can collect data reported by the intelligent household appliances and manage the intelligent household appliances.
Specifically, the platform information query method provided by the invention is operated on management equipment, and by acquiring platform user identification query information sent by a source manufacturer platform, target user accounts under each target manufacturer platform which have platform intercommunication relation with the source user account under the source manufacturer platform are determined, and request information for querying the state of a terminal application program to which the corresponding target user account belongs is sent to each target manufacturer platform; and determining at least one pair of the target manufacturer platform and the target user account according to the terminal application program state in each acquired response message, and informing the source manufacturer platform.
According to the platform information query method provided by the invention, when the source manufacturer platform cannot directly push the abnormal behavior warning message of the intelligent household appliance to the user terminal, the abnormal behavior warning message of the intelligent household appliance is pushed to the user terminal by using other manufacturer platforms which are in intercommunication relation with the source manufacturer platform, so that the abnormal behavior warning message of the intelligent household appliance can be pushed to the user terminal in time, and the user experience of the intelligent household appliance is improved.
Specifically, in the platform information query method, the determining the target user accounts of the users under each target manufacturer platform that have a platform intercommunication relationship with the source user account under the source manufacturer platform may include: and inquiring a uniform identity identifier corresponding to the source user account under the source manufacturer platform from the platform account group information table, and extracting target user accounts under each target manufacturer platform which have platform intercommunication relation with the source user account under the source manufacturer platform from a platform account group corresponding to the uniform identity identifier.
The platform information query method provided by the invention is operated on the management equipment, and the platform information query method utilizes the uniform identity marks to mark the user accounts under the platforms of a plurality of manufacturers with intercommunicating and interconnecting relations, so that the same user can receive abnormal behavior warning messages of intelligent household appliances from different manufacturers with intercommunicating and interconnecting relations with the same user through a terminal application program of one manufacturer, and the user experience of the intelligent household appliances is improved.
Specifically, in the platform information query method, the terminal application program state may include a terminal application program availability state, a terminal application program running state, and terminal application program usage statistical information; the terminal application program running state comprises the terminal application program running in the foreground, the terminal application program running in the background and the terminal application program not started, and the terminal application program usage statistical information comprises user login duration and user login times; determining at least one pair of the target vendor platform and the target user account according to the terminal application program state in each response message may include: selecting a target manufacturer platform and a target user account corresponding to response information meeting at least one of the following conditions: the available state of the terminal application program is an available state; the terminal application program running state is that the terminal application program is positioned at the front end of the system; and the user login time length in the statistical information used by the terminal application program is greater than the preset time length and/or the user login times is greater than the preset times.
In the available state of the terminal application program, the available state refers to that the terminal application program is successfully installed in the terminal, can be started according to a user instruction and runs in a foreground; the unavailable state means that the terminal application program is not successfully installed in the terminal, and can be started according to a user instruction and run in the foreground after being successfully installed in the terminal.
The user login duration and the user login times can be the login duration and the login times accumulated since the user registers the terminal application program; or the accumulated login duration and login times in a pre-specified period.
It should be noted that determining at least one pair of the target vendor platform and the target user account according to the terminal application program status in each response message may further include: selecting a target manufacturer platform and a target user account corresponding to response information with the longest user login time in the statistical information used by the terminal application program; and selecting a target manufacturer platform and a target user account corresponding to the response information with the maximum user login times in the statistical information used by the terminal application program.
The platform information query method provided by the invention determines the currently available intercommunication platform according to the state of the terminal application program, thereby accurately and efficiently pushing the equipment abnormal behavior alarm message to the user terminal in time.
Specifically, the platform information query method may further include a step of constructing the platform account group information table, which specifically includes: establishing a platform account group information table according to the received unique identity information, the user account information under each manufacturer platform and the platform intercommunication relationship between each user account and the user accounts under other manufacturer platforms; each item of unique identity information corresponds to at least one uniform identity mark, each uniform identity mark corresponds to a user account and a platform account group, and each platform account group comprises all user accounts under other manufacturer platforms which have platform intercommunication relation with the user account.
Specifically, the platform account group information table includes platform account group information of different users. In the platform account group information table, each user is identified by unique identity information, and different users have different unique identity information. And respectively creating a uniform identity for each user in the user accounts of different manufacturer platforms. Since each user has a user account registered under at least one factory platform, each item of unique identity information corresponds to at least one uniform identity. Each unified identity mark corresponds to a user account and a platform account group, and each platform account group comprises all user accounts under other manufacturer platforms which have platform intercommunication relation with the user account.
It should be noted that a user only has one user account under the same platform, but multiple intelligent household appliances provided by the manufacturer under the same manufacturer platform can be managed under the user account; different users have different user accounts under the same manufacturer platform.
The step of constructing the platform account group information table is executed on the management device. By utilizing the platform account group information table managed by the intelligent household appliance management device, the management device can accurately and efficiently push the abnormal behavior warning message of the intelligent household appliance to the user terminal in time in cooperation with the plurality of manufacturer platforms and the user terminal, and the user experience of the intelligent household appliance is improved.
In summary, the platform information query method provided by the invention utilizes a plurality of interconnected factory platforms to timely and accurately push the abnormal behavior warning message of the intelligent household appliance to the user terminal, thereby avoiding equipment decentralization and management complication and improving the user experience of the intelligent household appliance.
Fig. 2 is a schematic diagram of the components of the platform information query device according to the present invention. As shown in fig. 2, the platform information query apparatus includes: a platform user identifier query information obtaining module 10, configured to obtain platform user identifier query information sent by a source manufacturer platform, where the platform user identifier query information includes a source user account of a user on the source manufacturer platform; a terminal application program state query module 20 for the management device, configured to determine a target user account of a user under each target manufacturer platform, where the target user account has a platform intercommunication relationship with a source user account under the source manufacturer platform, and send request information for querying a terminal application program state to which the corresponding target user account belongs to each target manufacturer platform; the management device response information obtaining module 30 is configured to obtain response information sent by each target manufacturer platform; and the notification module 40 is configured to determine at least one pair of the target manufacturer platform and the target user account according to the terminal application program state in each response message, and notify the source manufacturer platform of the pair of target manufacturer platform and the target user account.
Specifically, the terminal application status query module 20 for the management device in the platform information query apparatus may include an interworking platform account determining sub-module 210, configured to query a unified identity corresponding to the source user account under the source manufacturer platform from the platform account group information table, and extract a target user account under each target manufacturer platform having a platform interworking relationship with the source user account under the source manufacturer platform from the platform account group corresponding to the unified identity.
Specifically, in the platform information query device, the terminal application program state may include a terminal application program availability state, a terminal application program running state, and terminal application program usage statistical information; the terminal application program availability state can include an available state and an unavailable state, the terminal application program running state can include that the terminal application program runs in the foreground, the terminal application program runs in the background and the terminal application program is not started, and the terminal application program usage statistical information can include user login duration and user login times; correspondingly, the notification module 40 may include a target platform account determining sub-module 410, configured to select a target manufacturer platform and a target user account corresponding to response information that satisfies at least one of the following conditions: the available state of the terminal application program is an available state; the running state of the terminal application program is that the terminal application program runs in the foreground; and the user login time length in the statistical information used by the terminal application program is greater than the preset time length and/or the user login times is greater than the preset times.
Specifically, the platform information query device may further include a platform account group information table construction module 50, configured to construct the platform account group information table according to the received unique identity information, the user account information under each manufacturer platform, and the platform intercommunication relationship between each user account and the user accounts under other manufacturer platforms; each item of unique identity information corresponds to at least one uniform identity mark, each uniform identity mark corresponds to a user account and a platform account group, and each platform account group comprises all user accounts under other manufacturer platforms which have platform intercommunication relation with the user account.
The platform information query device is a virtual device corresponding to the platform information query method in the first aspect, and the specific implementation manner of the platform information query device may refer to the platform information query method described in the first aspect, which is not described herein again.
In a second aspect, the present invention provides a method for alarming abnormal behavior of a device. Fig. 3 is a schematic flow chart of an apparatus abnormal behavior warning method for a factory platform, and as shown in fig. 3, the apparatus abnormal behavior warning method includes: the method comprises the steps that a manufacturer platform receives an intelligent household appliance abnormal behavior warning message carrying an intelligent household appliance identifier from a gateway or an intelligent household appliance, and sends platform user identifier query information to management equipment after determining that a terminal application program corresponding to a user account bound with the intelligent household appliance identifier under the manufacturer platform is in an unavailable state, wherein the platform user identifier query information comprises a user account of a user under the manufacturer platform; (ii) a Acquiring response information sent by management equipment, wherein the response information comprises a target manufacturer platform and a target user account, and a terminal application program corresponding to the target user account is in an available state; and analyzing the abnormal behavior alarm content of the intelligent household electrical appliance from the abnormal behavior alarm message of the intelligent household electrical appliance, and sending the alarm content and the target user account to the target manufacturer platform.
Specifically, the equipment abnormal behavior warning method runs on a manufacturer platform. After receiving the abnormal behavior warning message of the intelligent household electrical appliance carrying the identification of the intelligent household electrical appliance from the gateway or the intelligent household electrical appliance, the manufacturer platform firstly tries to push the abnormal behavior warning message of the intelligent household electrical appliance to the user terminal through a terminal application program corresponding to a user account bound with the identification of the intelligent household electrical appliance under the manufacturer platform. After determining that a terminal application program corresponding to a user account under the factory platform is in an unavailable state, sending a request to management equipment, requesting to acquire a currently available target user account and a target factory platform, analyzing abnormal behavior warning content of the intelligent household appliance from the abnormal behavior warning message of the intelligent household appliance, and sending the warning content and the target user account to the target factory platform, so that the target factory platform pushes the abnormal behavior warning message of the intelligent household appliance to a user terminal by using the target user account.
According to the equipment abnormal behavior warning method provided by the invention, when the manufacturer platform cannot directly push the intelligent household appliance abnormal behavior warning message to the user terminal, the other manufacturer platforms which are in intercommunication interconnection relation with the manufacturer platform are utilized to push the intelligent household appliance abnormal behavior warning message to the user terminal, so that the intelligent household appliance abnormal behavior warning message can be timely pushed to the user terminal, and the user experience of the intelligent household appliance is improved.
Specifically, the method for alarming abnormal behavior of equipment may further include: and after receiving the abnormal behavior warning content of the intelligent household electrical appliance and the manufacturer platform account from other manufacturer platforms, sending the abnormal behavior warning content of the intelligent household electrical appliance to a user terminal corresponding to the manufacturer platform account.
The equipment abnormal behavior warning method provided by the invention can push the abnormal behavior warning content of the intelligent household electrical appliance received from other manufacturer platforms to the user terminal corresponding to the manufacturer platform account by using the manufacturer platform, thereby pushing the abnormal behavior warning message of the intelligent household electrical appliance interconnected and intercommunicated with the intelligent household electrical appliance to the user terminal in time, and improving the user experience of the intelligent household electrical appliance.
Specifically, the method for alarming abnormal behavior of equipment may further include: after receiving request information for inquiring the terminal application program state of the target user account from the management equipment, analyzing the target user account from the request information, inquiring the terminal application program state corresponding to the target user account, and sending the terminal application program state to the management equipment.
Specifically, in the method for alarming abnormal behavior of device, the state of the terminal application program specifically includes: the terminal application program running state and the terminal application program use statistical information are obtained; the terminal application program availability state comprises an availability state and an unavailability state, the terminal application program running state comprises that the terminal application program runs in the foreground, the terminal application program runs in the background and the terminal application program is not started, and the terminal application program usage statistical information comprises user login duration and user login times.
In the available state of the terminal application program, the available state refers to that the terminal application program is successfully installed in the terminal, can be started according to a user instruction and runs in a foreground; the unavailable state means that the terminal application program is not successfully installed in the terminal, and can be started according to a user instruction and run in the foreground after being successfully installed in the terminal.
The user login duration and the user login times can be the login duration and the login times accumulated since the user registers the terminal application program; or the accumulated login duration and login times in a pre-specified period.
The equipment abnormal behavior warning method provided by the invention determines the currently available intercommunication platform according to the state of the terminal application program, thereby accurately and efficiently pushing the intelligent household appliance abnormal behavior warning message to the user terminal in time.
In summary, the method for alarming abnormal behavior of equipment provided by the invention realizes that the abnormal behavior alarming message of the equipment is timely and accurately pushed to the user terminal by utilizing a plurality of interconnected manufacturer platforms, thereby avoiding equipment decentralization and management complication.
Fig. 4 is a schematic diagram of the abnormal behavior warning device of the equipment in the invention. As shown in fig. 4, the apparatus for warning abnormal behavior of a device includes: an alarm message receiving module 60, configured to receive, by a manufacturer platform from a gateway or an intelligent home appliance, an intelligent home appliance abnormal behavior alarm message carrying an intelligent home appliance identifier, and after determining that a terminal application corresponding to a user account bound to the intelligent home appliance identifier on the manufacturer platform is in an unavailable state, send platform user identifier query information to a management device, where the platform user identifier query information includes a user account of a user on the manufacturer platform; a response information obtaining module 70 for the manufacturer platform, configured to obtain response information sent by the management device, where the response information includes a target manufacturer platform and a target user account, and a terminal application corresponding to the target user account is in an available state; the alarm content sending module 80 is configured to parse the abnormal behavior alarm content of the intelligent home appliance from the abnormal behavior alarm message of the intelligent home appliance, and send the alarm content and the target user account to the target manufacturer platform.
Specifically, the device abnormal behavior warning apparatus may further include a warning message sending module 90, configured to send the intelligent household appliance abnormal behavior warning content to the user terminal corresponding to the manufacturer platform account after receiving the intelligent household appliance abnormal behavior warning content and the manufacturer platform account from another manufacturer platform.
Specifically, the device abnormal behavior warning apparatus may further include a terminal application state query module 100 for the manufacturer platform, configured to receive, from the management device, request information for querying a terminal application state to which the target user account belongs, parse the target user account from the request information, query a terminal application state corresponding to the target user account, and send the terminal application state to the management device.
Specifically, in the device abnormal behavior warning apparatus, the terminal application program state specifically includes: the terminal application program running state, the terminal application program use statistical information; the terminal application program availability state comprises an availability state and an unavailability state, the terminal application program running state comprises that the terminal application program runs in the foreground, the terminal application program runs in the background and the terminal application program is not started, and the terminal application program usage statistical information comprises user login duration and user login times.
The device abnormal behavior warning apparatus is a virtual apparatus corresponding to the device abnormal behavior warning method in the second aspect, and the specific implementation manner of the apparatus abnormal behavior warning apparatus may refer to the device abnormal behavior warning method described in the second aspect, which is not described herein again.
The device abnormal behavior warning method and the platform information query method provided by the invention are specifically explained below by combining with a specific application scenario.
Example (b):
the cloud platforms of A, B, C three factories which are docked are taken as an example. After the cloud platforms of the A, B, C three manufacturers are connected, a user can use any terminal application program to control and manage multiple intelligent household appliances from the A, B, C three manufacturers, which are owned by the user and achieve interconnection, so that the dispersion and the complex management of the appliances are avoided.
In the following description, "cloud platform", "factory platform", and "platform" have the same meaning.
Specifically, the user a is taken as an example. After purchasing A, B, C intelligent household appliances of three manufacturers, the user A registers A, B, C user accounts of three manufacturer platforms respectively and authorizes interconnection among the appliances. Therefore, the user A can control A, B, C the intelligent household appliances of three manufacturers through the A manufacturer terminal application program or the B manufacturer terminal application program or the C manufacturer terminal application program.
At this time, the management device providing unified identity management for the cloud platforms of various manufacturers stores the user a platform account device information table shown in table 1. Table 1 exemplifies that the user a has one intelligent home appliance from A, B, C three manufacturers. In table 1, the mobile phone number phoneNumber is identity information of the user a, and is unique identity information for distinguishing the user a from other users. User accounts registered by the user A on A, B, C three manufacturer cloud platforms are user ID _ A, userID _ B and user ID _ C in sequence; the intelligent household appliances registered by the user A on the A, B, C three manufacturer cloud platforms are a deviceiD _1 intelligent refrigerator, a deviceiD _2 intelligent television and a deviceiD _3 intelligent oven in sequence. Since the user a has authorized interconnection and intercommunication among the userID _ A, userID _ B and userID _ C, the deviceID _1 smart refrigerator, the deviceID _2 smart television and the deviceID _3 smart oven at the time of registration, 3 unified identities Token1, Token2 and Token3 are corresponding to the unique identity information phoneNumber of the user a, and each unified identity corresponds to one user account and platform account group of the user a. In contrast, user A also has an intelligent air conditioner from manufacturer D. Because the intelligent air conditioner is used in office hours, when the intelligent air conditioner is registered, the intelligent refrigerator, the intelligent television and the intelligent oven which are not used in the house hours are selected to realize intercommunication and interconnection, so that the unique identity information phoneNumber of the user A corresponds to another unified identity Token4, the unified identity Token4 corresponds to another user account userID _ D of the user A and a platform account group, and at present, no other manufacturer platform and user account with platform intercommunication relation exist in the platform account group and are empty.
TABLE 1 Account device information table of user A platform
Figure BDA0001137751260000151
Because the user A is not used for a long time, the user A uninstalls the application program of the manufacturer B. The device abnormal behavior warning method and the platform information query method provided by the invention are specifically explained below by taking the example that only the C manufacturer terminal application program is reserved on the user terminal of the user a. Fig. 3 is a swim lane diagram of the device abnormal behavior warning method and the platform information query method in this embodiment when used in combination, as shown in fig. 3, the device abnormal behavior warning method and the platform information query method in this embodiment may include the following steps:
1) the gateway sends an abnormal behavior warning message to a cloud platform of a manufacturer B;
2) b, extracting equipment information in the alarm message by the manufacturer cloud platform;
3) b, the manufacturer cloud platform finds a user account userID _ B bound with the equipment according to the managed user equipment list;
4) b, the manufacturer cloud platform checks the state of the terminal application program to which the userID _ B belongs, and finds that the terminal application program is unavailable;
5) b, the manufacturer cloud platform sends a query request to the unified identity management module to request to query whether terminal application programs of other cloud platforms are available;
6) the unified identity management module queries a unified identity Token2 corresponding to the user account userID _ B;
7) the unified identity management module queries user accounts under other manufacturer cloud platforms which have a platform intercommunication relationship with the user account userID _ B under the B manufacturer cloud platform according to Token2, namely (A manufacturer cloud platform, userID _ A) and (C manufacturer cloud platform, userID _ C);
8) the management center sends query requests to the manufacturer A cloud platform and the manufacturer C cloud platform to query whether the terminal application program to which the corresponding user account belongs is available:
8a) after receiving the request, the manufacturer cloud platform A acquires a user account userID _ A; a, the manufacturer cloud platform checks the state of a terminal application program to which the userID _ A belongs, and judges that the terminal application program is unavailable;
8b) a, a manufacturer cloud platform returns a terminal unavailable message to a management center;
8c) c, after receiving the request, the manufacturer cloud platform acquires a user account userID _ C; c, the manufacturer cloud platform checks the state of the terminal application program to which the userID _ C belongs, and judges that the terminal application program is available;
8d) c, returning a terminal available message to the management center by the manufacturer cloud platform;
9) the management center returns to the manufacturer B cloud platform (manufacturer C cloud platform, userID _ C);
10) the manufacturer cloud platform B sends the alarm message to the manufacturer cloud platform C;
11) and C, displaying the alarm message to the user A by the manufacturer cloud platform through a terminal application program.
It should be noted that the unified identity management module and the management center are combined and then operate in a third-party management device that provides unified identity management for the cloud platform of each manufacturer, and the combined function is realized.
Specifically, when detecting that the smart television in the user A is visited by an unknown network address, the gateway in the user A generates an alarm message aiming at the abnormal behavior and sends the alarm message to a B manufacturer cloud platform for managing the smart television, so that the B manufacturer cloud platform pushes the alarm message to a B manufacturer terminal application program of the user A in time. In view of the fact that the user A unloads the terminal application program of the manufacturer B, by using the abnormal behavior warning method of the intelligent household electrical appliance provided by the invention, the warning message can be displayed to the user A through the terminal application program of the cloud platform of the manufacturer C.
Because the user A is not used for a long time, the user A uninstalls the application program of the manufacturer B. The device abnormal behavior warning method and the platform information query method provided by the invention are specifically explained below by taking an example that a manufacturer terminal application program A and a manufacturer terminal application program C are reserved on a user terminal of a user A. Fig. 4 is another swim lane diagram when the device abnormal behavior warning method and the platform information query method of the present embodiment are used in combination, as shown in fig. 4, when used in combination, the device abnormal behavior warning method and the platform information query method of the present embodiment may include the following steps:
1) the gateway sends an abnormal behavior warning message to a cloud platform of a manufacturer B;
2) b, extracting equipment information in the alarm message by the manufacturer cloud platform;
3) b, the manufacturer cloud platform finds a user account userID _ B bound with the equipment according to the managed user equipment list;
4) b, the manufacturer cloud platform checks the state of the terminal application program to which the userID _ B belongs, and finds that the terminal application program is unavailable;
5) b, the manufacturer cloud platform sends a query request to the unified identity management module to request to query whether terminal application programs of other manufacturer platforms are available;
6) the unified identity management module queries a unified identity Token2 corresponding to the user account userID _ B;
7) the unified identity management module queries user accounts under other manufacturer cloud platforms which have a platform intercommunication relationship with the user account userID _ B under the B manufacturer cloud platform according to Token2, namely (A manufacturer cloud platform, userID _ A) and (C manufacturer cloud platform, userID _ C);
8) the management center sends query requests to the manufacturer A cloud platform and the manufacturer C cloud platform to query whether the terminal application program to which the corresponding user account belongs is available:
8a) after receiving the request, the manufacturer cloud platform A acquires a user account userID _ A; a, the manufacturer cloud platform checks the state of a terminal application program to which the userID _ A belongs, and judges that the terminal application program is available;
8b) a, the manufacturer cloud platform returns available terminal application programs, current states of the terminal application programs and statistical information to a management center;
8c) c, after receiving the request, the manufacturer cloud platform acquires a user account userID _ C; c, the manufacturer cloud platform checks the state of the terminal application program to which the userID _ C belongs, and judges that the terminal application program is available;
8d) c, the manufacturer cloud platform returns the available terminal application program, the current state and the statistical information to the management center;
9) the management center checks the current states and statistical information of the terminal application programs returned by the A manufacturer cloud platform and the C manufacturer cloud platform, finds that the frequency of the user A using the A manufacturer cloud platform terminal application programs is obviously higher than that of the user C manufacturer cloud platform terminal application programs, and accordingly selects the A manufacturer cloud platform;
10) the management center returns to the manufacturer B cloud platform (manufacturer A cloud platform, userID _ A);
11) the manufacturer cloud platform B sends the alarm message to the manufacturer cloud platform A;
12) and the manufacturer A cloud platform displays the alarm message to the user A through a terminal application program.
It should be noted that the unified identity management module and the management center are combined and then operate in a third-party management device that provides unified identity management for the cloud platform of each manufacturer, and the combined function is realized.
Specifically, when detecting that the smart television in the user A is visited by an unknown network address, the gateway in the user A generates an alarm message aiming at the abnormal behavior and sends the alarm message to a B manufacturer cloud platform for managing the smart television, so that the B manufacturer cloud platform pushes the alarm message to a B manufacturer terminal application program of the user A in time. In view of the fact that the user A unloads the terminal application program of the manufacturer B, the abnormal behavior warning method of the intelligent household electrical appliance provided by the invention is used for selecting the terminal application program of the manufacturer A cloud platform with higher use frequency of the user A, and the warning message is displayed to the user A through the terminal application program of the manufacturer A cloud platform.
The above-described aspects may be implemented individually or in various combinations, and such variations are within the scope of the present invention.
It will be understood by those skilled in the art that all or part of the steps of the above methods may be implemented by instructing the relevant hardware through a program, and the program may be stored in a computer readable storage medium, such as a read-only memory, a magnetic or optical disk, and the like. Alternatively, all or part of the steps of the foregoing embodiments may also be implemented by using one or more integrated circuits, and accordingly, each module/unit in the foregoing embodiments may be implemented in the form of hardware, and may also be implemented in the form of a software functional module. The present invention is not limited to any specific form of combination of hardware and software.
It is to be noted that, in this document, the terms "comprises", "comprising" or any other variation thereof are intended to cover a non-exclusive inclusion, so that an article or apparatus including a series of elements includes not only those elements but also other elements not explicitly listed or inherent to such article or apparatus. Without further limitation, an element defined by the phrase "comprising … …" does not exclude the presence of additional like elements in the article or device comprising the element.
The above embodiments are merely to illustrate the technical solutions of the present invention and not to limit the present invention, and the present invention has been described in detail with reference to the preferred embodiments. It will be understood by those skilled in the art that various modifications and equivalent arrangements may be made without departing from the spirit and scope of the present invention and it should be understood that the present invention is to be covered by the appended claims.

Claims (16)

1. A method for querying platform information is characterized by comprising the following steps:
acquiring platform user identification query information sent by a source manufacturer platform, wherein the platform user identification query information comprises a source user account of a user under the source manufacturer platform;
determining target user accounts of users under each target manufacturer platform which have a platform intercommunication relation with the source user account under the source manufacturer platform, and sending request information for inquiring the state of a terminal application program to which the corresponding target user account belongs to each target manufacturer platform;
acquiring response information sent by each target manufacturer platform;
and determining at least one pair of a target manufacturer platform and a target user account according to the terminal application program state in each response message and informing the source manufacturer platform, so that the source manufacturer pushes the abnormal behavior warning message of the intelligent household appliance which cannot be pushed to the target user account through the target manufacturer platform.
2. The method of claim 1, wherein the determining the target user account of the user under each target vendor platform having a platform interworking relationship with the source user account under the source vendor platform specifically comprises:
and inquiring a uniform identity identifier corresponding to the source user account under the source manufacturer platform from a platform account group information table, and extracting target user accounts under each target manufacturer platform which have platform intercommunication relation with the source user account under the source manufacturer platform from a platform account group corresponding to the uniform identity identifier.
3. The platform information query method according to claim 1, wherein the terminal application program status includes a terminal application program availability status, a terminal application program running status, and terminal application program usage statistical information; the terminal application program running state comprises that the terminal application program runs in the foreground, the terminal application program runs in the background and the terminal application program is not started, and the terminal application program usage statistical information comprises user login duration and user login times;
determining at least one pair of the target manufacturer platform and the target user account according to the terminal application program state in each response message comprises:
selecting a target manufacturer platform and a target user account corresponding to response information meeting at least one of the following conditions:
the available state of the terminal application program is an available state;
the running state of the terminal application program is that the terminal application program runs in the foreground;
and the user login time length in the statistical information used by the terminal application program is greater than the preset time length and/or the user login times is greater than the preset times.
4. The platform information query method of claim 2, further comprising a step of constructing the platform account group information table, specifically comprising:
establishing a platform account group information table according to the received unique identity information, the user account information under each manufacturer platform and the platform intercommunication relationship between each user account and the user accounts under other manufacturer platforms; each item of unique identity information corresponds to at least one uniform identity mark, each uniform identity mark corresponds to a user account and a platform account group, and each platform account group comprises all user accounts under other manufacturer platforms which have platform intercommunication relation with the user account.
5. An equipment abnormal behavior alarm method is characterized by comprising the following steps:
the method comprises the steps that a manufacturer platform receives an intelligent household appliance abnormal behavior warning message carrying an intelligent household appliance identifier from a gateway or an intelligent household appliance, and sends platform user identifier query information to management equipment after determining that a terminal application program corresponding to a user account bound with the intelligent household appliance identifier under the manufacturer platform is in an unavailable state, wherein the platform user identifier query information comprises a user account of a user under the manufacturer platform;
acquiring response information sent by management equipment, wherein the response information comprises a target manufacturer platform and a target user account, and a terminal application program corresponding to the target user account is in an available state;
and analyzing the abnormal behavior warning content of the intelligent household electrical appliance from the abnormal behavior warning message of the intelligent household electrical appliance, and sending the warning content and the target user account to the target manufacturer platform for informing the target manufacturer platform to push the warning content to the target user account.
6. The device abnormal behavior alert method according to claim 5, further comprising:
and after receiving the abnormal behavior warning content of the intelligent household electrical appliance and the user account from other manufacturer platforms, sending the abnormal behavior warning content of the intelligent household electrical appliance to a user terminal corresponding to the user account.
7. The device abnormal behavior alert method according to claim 5, further comprising:
after receiving request information for inquiring the terminal application program state of a target user account from management equipment, analyzing the target user account from the request information, inquiring the terminal application program state corresponding to the target user account, and sending the terminal application program state to the management equipment.
8. The device abnormal behavior alert method according to claim 7, wherein the terminal application state specifically includes:
the terminal application program running state and the terminal application program use statistical information are obtained; the terminal application program running state comprises that the terminal application program runs in the foreground, the terminal application program runs in the background and the terminal application program is not started, and the terminal application program usage statistical information comprises user login duration and user login times.
9. A platform information query device, comprising:
the system comprises a platform user identifier query information acquisition module, a source manufacturer platform and a platform user identifier query information acquisition module, wherein the platform user identifier query information acquisition module is used for acquiring platform user identifier query information sent by the source manufacturer platform, and the platform user identifier query information comprises a source user account of a user under the source manufacturer platform;
the terminal application program state query module for the management equipment is used for determining the target user account of the user under each target manufacturer platform which has a platform intercommunication relation with the source user account under the source manufacturer platform, and sending request information for querying the terminal application program state of the corresponding target user account to each target manufacturer platform;
the management equipment response information acquisition module is used for acquiring response information sent by each target manufacturer platform;
and the notification module is used for determining at least one pair of a target manufacturer platform and a target user account according to the terminal application program state in each response message and notifying the source manufacturer platform, so that the source manufacturer can push the abnormal behavior warning message of the intelligent household appliance which cannot be pushed to the target user account through the target manufacturer platform.
10. The platform information query device of claim 9, wherein the terminal application status query module comprises an interworking platform account determination sub-module, configured to query a unified id corresponding to the source user account under the source manufacturer platform from a platform account group information table, and extract a target user account under each target manufacturer platform having a platform interworking relationship with the source user account under the source manufacturer platform from a platform account group corresponding to the unified id.
11. The platform information query device of claim 9, wherein the terminal application state comprises a terminal application availability state, a terminal application running state, terminal application usage statistics; the terminal application program running state comprises that the terminal application program runs in the foreground, the terminal application program runs in the background and the terminal application program is not started, and the terminal application program usage statistical information comprises user login duration and user login times;
correspondingly, the notification module comprises a target platform account number determining submodule for selecting a target manufacturer platform and a target user account number corresponding to the response information meeting at least one of the following conditions: the available state of the terminal application program is an available state; the running state of the terminal application program is that the terminal application program runs in the foreground; and the user login time length in the statistical information used by the terminal application program is greater than the preset time length and/or the user login times is greater than the preset times.
12. The platform information query device of claim 9, further comprising a platform account group information table construction module for constructing the platform account group information table according to the received unique identity information, the user account information under each factory platform, and the platform interworking relationship between each user account and the user accounts under other factory platforms; each item of unique identity information corresponds to at least one uniform identity mark, each uniform identity mark corresponds to a user account and a platform account group, and each platform account group comprises all user accounts under other manufacturer platforms which have platform intercommunication relation with the user account.
13. An apparatus for alarming abnormal behavior of a device, comprising:
the system comprises an alarm message receiving module, a management device and a service platform, wherein the alarm message receiving module is used for a manufacturer platform to receive an intelligent household appliance abnormal behavior alarm message carrying an intelligent household appliance identifier from a gateway or an intelligent household appliance, and to send platform user identifier query information to the management device after determining that a terminal application program corresponding to a user account bound with the intelligent household appliance identifier under the manufacturer platform is in an unavailable state, wherein the platform user identifier query information comprises a user account of a user under the manufacturer platform;
the system comprises a response information acquisition module for a manufacturer platform, a response information acquisition module and a response information processing module, wherein the response information acquisition module is used for acquiring response information sent by management equipment, the response information comprises a target manufacturer platform and a target user account, and a terminal application program corresponding to the target user account is in an available state;
and the warning content sending module is used for analyzing the warning content of the abnormal behavior of the intelligent household electrical appliance from the warning message of the abnormal behavior of the intelligent household electrical appliance, sending the warning content and the target user account to the target manufacturer platform and informing the target manufacturer platform to push the warning content to the target user account.
14. The device for warning abnormal behavior of equipment according to claim 13, further comprising a warning message sending module, configured to send the warning content of abnormal behavior of the intelligent household electrical appliance to the user terminal corresponding to the factory platform account after receiving the warning content of abnormal behavior of the intelligent household electrical appliance and the factory platform account from other factory platforms.
15. The device for warning abnormal behavior of equipment according to claim 13, further comprising a terminal application status query module for the factory platform, configured to, after receiving request information for querying a terminal application status to which a target user account belongs from the management device, parse the target user account from the request information, query a terminal application status corresponding to the target user account, and send the terminal application status to the management device.
16. The device abnormal behavior warning apparatus of claim 13, wherein the terminal application state specifically includes:
the terminal application program running state, the terminal application program use statistical information; the terminal application program running state comprises that the terminal application program runs in the foreground, the terminal application program runs in the background and the terminal application program is not started, and the terminal application program usage statistical information comprises user login duration and user login times.
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Address before: Room 601-606, 6 / F, Pacific International Building, 106 Zhichun Road, Haidian District, Beijing 100086

Patentee before: HAIER YOUJIA INTELLIGENT TECHNOLOGY (BEIJING) Co.,Ltd.