CN106557935A - Business intelligence customer service system - Google Patents
Business intelligence customer service system Download PDFInfo
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- CN106557935A CN106557935A CN201611085028.5A CN201611085028A CN106557935A CN 106557935 A CN106557935 A CN 106557935A CN 201611085028 A CN201611085028 A CN 201611085028A CN 106557935 A CN106557935 A CN 106557935A
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- customer service
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Economics (AREA)
- Finance (AREA)
- Marketing (AREA)
- Strategic Management (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses a kind of business intelligence customer service system, which includes login module etc., and login module includes login interface, register interface, for the new client enrollment login account and frequent customer's login account of first time contact business intelligence customer service system；Interactive module includes interactive interface, various functions of the client by interactive interface calling functional modules, while from the feedback information of interactive interface receiving module；Functional module includes public management module, public number expansion module, microfiber web module, client connection module, public management module is only opened to customer service system developer, for the information of public number new of sub- product of the information and addition of editing public number of existing sub- product, the packet of editor is containing sub- product ID, the sub- description of product, the link of sub- product consumption.The present invention provides the customer service system of high-quality, and service function is complete, can services client from many aspects, improve experience of the client to product.
Description
Technical field
The present invention relates to a kind of customer service system, more particularly to a kind of business intelligence customer service system.
Background technology
To service build it is more and more important embody in each major company, company is provided with Customer Service Department, the customer service people for having sole duty
Member carries out telephone consultation service, and informationalized epoch more people and show the customer service of technology by NetFind to the information for needing
The page but needs user actively to call can just obtain the customer service that must be taken.More active initiation behaviors have increased to use
The expense expenditure at family, also have impact on the initiative of user's consulting.Reveal existing WEB version customer service consulting systems public character website by
Gradually release, though the use of user is solved, excessively simple information communication function, in case of user's broken string, webpage are closed accidentally
Deng the communication that then cannot carry out again with customer service before, the information record before cannot also seeing, therefore on Consumer's Experience
It is inconvenient profit.The single function of existing online customer service, hinders large area use, it is impossible to form brand formula effect.It is badly in need of more
Convenient, powerful online customer service system carries out perfect.
The content of the invention
The technical problem to be solved is to provide a kind of business intelligence customer service system, and which can service from many aspects
Client, service function are complete, improve experience of the client to product.
The present invention is solving above-mentioned technical problem by following technical proposals：A kind of business intelligence customer service system, its
Including login module, interactive module, functional module, login module includes login interface, register interface, contacts commercial affairs for first time
The new client enrollment login account of intelligent customer service system and frequent customer's login account；Interactive module includes interactive interface, Ke Hutong
The various functions of interactive interface calling functional modules are crossed, while from the feedback information of interactive interface receiving module；Function mould
Block includes public management module, public number expansion module, microfiber web module, client connection module, and public management module is only
Customer service system developer is opened, public number new of sub- product of the information and addition for editing public number of existing sub- product
Information, the packet of editor is containing sub- product ID, the sub- description of product, the link of sub- product consumption, the base of public number expansion module
Plinth function is that the essential information of client is replied, comprising real-time reply, picture and text reply, speech answering, pocket transmission news, microfiber web module
To cellphone subscriber open, by Classification Management, Template Manager, abstract generation, homepage magic lantern, navigation menu modular unit, match somebody with somebody
Put out the interface and function mobile phone customer service system consistent with business intelligence customer service system, client connection module be mainly used in publicity and
Organization activity, comprising activity registration, movable forum, activity is voted, activity is registered, activity is rewarded, and increases client couple by activity
The loyalty of product and the viscosity to customer service system.
Preferably, expand friend making function of the module comprising address book backup for described public number.
Preferably, the activity registration helps client to participate in the related registration information of submission online.
Preferably, the movable forum is used for the exchange for participating between active customer, posts for client, money order receipt to be signed and returned to the sender, upload pictures
Operation.
Preferably, the ballot form of the activity ballot is rich and varied, gives full play to client's ballot enthusiasm.
Preferably, the login module, interactive module, functional module are sequentially connected.
Preferably, the public management module, public number expand module, microfiber web module, client connection module successively
Connection.
The present invention positive effect be：The present invention provides the customer service system of high-quality, and service function is complete, can
Services client, improves experience of the client to product from many aspects.
Description of the drawings
Fig. 1 is the flow chart of the present invention.
Specific embodiment
Present pre-ferred embodiments are given below in conjunction with the accompanying drawings, to describe technical scheme in detail.
As shown in figure 1, business intelligence customer service system of the present invention includes login module, interactive module, functional module, mould is logged in
Block includes login interface, register interface, for the new client enrollment login account of contact business intelligence customer service system for the first time and always
Client's login account；Interactive module includes interactive interface, and client passes through the various functions of interactive interface calling functional modules, while
From the feedback information of interactive interface receiving module；Functional module include public management module, public number expand module, micro-
Website Module, client connection module, public management module are only opened to customer service system developer, for editing existing sub- product
The information of the information that product the are public number sub- product public number new with addition, the packet of editor contain sub- product ID, sub- product
Illustrate, sub- product consumption is linked, the basic function of public number expansion module is the essential information reply of client, is returned comprising real-time
Multiple, picture and text replys, speech answering, pocket transmission news, microfiber web module to cellphone subscriber's opening, by Classification Management, Template Manager,
Abstract generation, homepage magic lantern, the modular unit of navigation menu, configure interface and function consistent with business intelligence customer service system
Mobile phone customer service system, client connection module are mainly used in publicity and organization activity, throw comprising activity registration, movable forum, activity
Ticket, activity are registered, activity is rewarded, and increase loyalty of the client to product and the viscosity to customer service system by activity.
Public number is expanded friend making function of the module comprising address book backup, needs to notify one by one after solving customer information change
The troublesome operation of good friend, helps client's high-efficiency management human connection resource.
Activity registration helps client to participate in the related registration information of submission online, when allowing the person of participating in pass through mobile Internet the first
Between know movable dynamic.
Movable forum is used for the exchange for participating between active customer, posts for client, the operation of money order receipt to be signed and returned to the sender, upload pictures.
The ballot form of activity ballot is rich and varied, gives full play to client's ballot enthusiasm, is easy to customer service system manager
Obtain the activity satisfaction of client.
Business intelligence customer service system of the present invention is developed using PHP, and system theme interface is accessed using WEB forms, whole
Body user interface follows both artistic and practical principle, is easy to click on, selects, is input into, submitting to.System end is using PHP realizations, data
Stored using mysql, the operation to data base can fully ensure that the safety of read and write access, prevent from repeating sending out for the problems such as reading
It is raw.
In sum, the present invention provides the customer service system of high-quality, and service function is complete, can service visitor from many aspects
Family, improves experience of the client to product.
Particular embodiments described above, the technical problem, technical scheme and beneficial effect to the solution of the present invention are carried out
Further describe, it is be should be understood that to the foregoing is only specific embodiment of the invention, it is not limited to
The present invention, all any modification, equivalent substitution and improvements within the spirit and principles in the present invention, done etc., should be included in this
Within the protection domain of invention.
Claims (7)
1. a kind of business intelligence customer service system, it is characterised in which includes login module, interactive module, functional module, logs in mould
Block includes login interface, register interface, for the new client enrollment login account of contact business intelligence customer service system for the first time and always
Client's login account；Interactive module includes interactive interface, and client passes through the various functions of interactive interface calling functional modules, while
From the feedback information of interactive interface receiving module；Functional module include public management module, public number expand module, micro-
Website Module, client connection module, public management module are only opened to customer service system developer, for editing existing sub- product
The information of the information that product the are public number sub- product public number new with addition, the packet of editor contain sub- product ID, sub- product
Illustrate, sub- product consumption is linked, the basic function of public number expansion module is the essential information reply of client, is returned comprising real-time
Multiple, picture and text replys, speech answering, pocket transmission news, microfiber web module to cellphone subscriber's opening, by Classification Management, Template Manager,
Abstract generation, homepage magic lantern, the modular unit of navigation menu, configure interface and function consistent with business intelligence customer service system
Mobile phone customer service system, client connection module are mainly used in publicity and organization activity, throw comprising activity registration, movable forum, activity
Ticket, activity are registered, activity is rewarded, and increase loyalty of the client to product and the viscosity to customer service system by activity.
2. business intelligence customer service system as claimed in claim 1, it is characterised in that described public number is expanded module comprising communication
The friend making function of record backup.
3. business intelligence customer service system as claimed in claim 1, it is characterised in that the activity registration helps client to join online
In the related registration information of submission.
4. business intelligence customer service system as claimed in claim 1, it is characterised in that the movable forum is used to participate in movable visitor
Exchange between family, posts for client, the operation of money order receipt to be signed and returned to the sender, upload pictures.
5. business intelligence customer service system as claimed in claim 1, it is characterised in that the ballot form of the activity ballot is enriched
It is various, give full play to client's ballot enthusiasm.
6. business intelligence customer service system as claimed in claim 1, it is characterised in that the login module, interactive module, function
Module is sequentially connected.
7. business intelligence customer service system as claimed in claim 1, it is characterised in that the public management module, public number
Expand module, microfiber web module, client connection module to be sequentially connected.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611085028.5A CN106557935A (en) | 2016-11-30 | 2016-11-30 | Business intelligence customer service system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611085028.5A CN106557935A (en) | 2016-11-30 | 2016-11-30 | Business intelligence customer service system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106557935A true CN106557935A (en) | 2017-04-05 |
Family
ID=58445802
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201611085028.5A Pending CN106557935A (en) | 2016-11-30 | 2016-11-30 | Business intelligence customer service system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN106557935A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110149451A (en) * | 2019-04-30 | 2019-08-20 | 五竹科技(天津)有限公司 | Outgoing call robot implementation method, device and storage medium based on Account Logon |
Citations (4)
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|---|---|---|---|---|
| CN103763182A (en) * | 2014-02-13 | 2014-04-30 | 国家电网公司 | Customer service request implementing method based on wechat public platform |
| CN105049320A (en) * | 2015-05-22 | 2015-11-11 | 广西天海信息科技有限公司 | System and method for simultaneously managing multiple public accounts of Wechat |
| CN105321099A (en) * | 2015-10-13 | 2016-02-10 | 广西中烟工业有限责任公司 | Classification management system for cigarette-concerning users with multiple WeChat public accounts |
| CN105678449A (en) * | 2015-12-31 | 2016-06-15 | 天津英福科技有限公司 | Business intelligent system |
-
2016
- 2016-11-30 CN CN201611085028.5A patent/CN106557935A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103763182A (en) * | 2014-02-13 | 2014-04-30 | 国家电网公司 | Customer service request implementing method based on wechat public platform |
| CN105049320A (en) * | 2015-05-22 | 2015-11-11 | 广西天海信息科技有限公司 | System and method for simultaneously managing multiple public accounts of Wechat |
| CN105321099A (en) * | 2015-10-13 | 2016-02-10 | 广西中烟工业有限责任公司 | Classification management system for cigarette-concerning users with multiple WeChat public accounts |
| CN105678449A (en) * | 2015-12-31 | 2016-06-15 | 天津英福科技有限公司 | Business intelligent system |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110149451A (en) * | 2019-04-30 | 2019-08-20 | 五竹科技(天津)有限公司 | Outgoing call robot implementation method, device and storage medium based on Account Logon |
| CN110149451B (en) * | 2019-04-30 | 2021-04-13 | 五竹科技(北京)有限公司 | Account login-based outbound robot implementation method and device and storage medium |
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| SE01 | Entry into force of request for substantive examination | ||
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| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20170405 |