CN106506185A - The recognition methodss of hardware fault and device - Google Patents
The recognition methodss of hardware fault and device Download PDFInfo
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- CN106506185A CN106506185A CN201510566337.3A CN201510566337A CN106506185A CN 106506185 A CN106506185 A CN 106506185A CN 201510566337 A CN201510566337 A CN 201510566337A CN 106506185 A CN106506185 A CN 106506185A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/069—Management of faults, events, alarms or notifications using logs of notifications; Post-processing of notifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
- G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- General Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Computer Hardware Design (AREA)
- Quality & Reliability (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Debugging And Monitoring (AREA)
Abstract
The disclosure is directed to the recognition methodss of hardware fault and device, the recognition methodss of the hardware fault include：Receive the fault message that first terminal sends；Hardware fault is recognized according to the fault message；When hardware fault is identified, hardware fault prompting is carried out to the first terminal.Therefore, the disclosure can be improve the processing speed of hardware fault, also improved Consumer's Experience with the simultaneously hardware fault prompting of automatic identification hardware fault.
Description
Technical field
It relates to network communication technology field, more particularly to recognition methodss and the device of hardware fault.
Background technology
With the continuous development of the network communications technology, intelligent terminal is widely used.But,
During user uses intelligent terminal, it is possible that various problems.In correlation technique, for user
It was found that problem, not only need user report, if contact staff can't resolve user reflection problem,
Also need to technical staff to visit solution, or even solution of repeatedly visiting.It follows that the solution in correlation technique
Certainly the method for the problem of user's reflection not only increases cost of labor, can also increase equipment cost, meanwhile, also
Reduce Consumer's Experience.
Content of the invention
For overcoming problem present in correlation technique, present disclose provides the recognition methodss of hardware fault and dress
Put.
According to the first aspect of the embodiment of the present disclosure, there is provided a kind of recognition methodss of hardware fault, the side
Method includes：
Receive the fault message that first terminal sends；
Hardware fault is recognized according to the fault message；
When hardware fault is identified, hardware fault prompting is carried out to the first terminal.
Optionally, the fault message includes the terminal iidentification of the first terminal；Described according to described therefore
Barrier information recognizes hardware fault, including：
During the fault message is preserved to bug list；
Hard according to the corresponding all fault messages identifications of the terminal iidentification of first terminal described in the bug list
Part failure.
Optionally, the corresponding all events of the terminal iidentification according to first terminal described in the bug list
Barrier information recognizes hardware fault, including：
At least one predetermined hardware fault type is set；
For the corresponding all fault messages of terminal iidentification of first terminal described in the bug list, statistics
First quantity of the corresponding fault message of the predetermined hardware fault type；
When first quantity is more than default first threshold, determine that hardware event occurs in the first terminal
Barrier.
Optionally, the terminal iidentification according to first terminal described in the bug list is corresponding all
Fault message recognizes hardware fault, including：
At least one predetermined hardware fault type is set；
Count first terminal described in the bug list the corresponding all fault messages of terminal iidentification second
Quantity；
When second quantity is more than default Second Threshold, and the terminal iidentification pair of the first terminal
When all fault messages that answers include at least one predetermined hardware fault type corresponding fault message, determine
There is hardware fault in the first terminal.
Optionally, the fault message includes the terminal iidentification of first terminal；Described according to the failure believe
Breath identification hardware fault, including：
During the fault message is preserved to bug list；
According to all fault message identification hardware faults in the bug list.
Optionally, all fault message identification hardware faults according in the bug list, including：
At least one predetermined hardware fault type is set；
For all fault messages corresponding to each terminal iidentification in the bug list, count respectively described
The quantity of the corresponding fault message of predetermined hardware fault type；
Corresponding for each terminal iidentification counted statistical magnitude is ranked up；
When the corresponding statistical magnitude of the terminal iidentification of the first terminal is in default sorting position, really
There is hardware fault in the fixed first terminal.
Optionally, the predetermined hardware fault type is system reboot or application crashes.
Optionally, the gauge outfit of the bug list includes terminal iidentification, system version, fault type, event
Barrier program name and defect content.
Optionally, the prompting mode of the hardware fault prompting includes text prompt, auditory tone cueses or mail
Any one in prompting.
According to the second aspect of the embodiment of the present disclosure, there is provided a kind of identifying device of hardware fault, the dress
Put including：
Receiver module, is configured to receive the fault message that first terminal sends；
Identification module, is configured to recognize hardware fault according to the fault message；
Reminding module, when being configured as the identification module and identifying hardware fault, to described first eventually
End carries out hardware fault prompting.
Optionally, the fault message includes the terminal iidentification of the first terminal；The identification module bag
Include：
First preserves submodule, in being configured to preserve the fault message to bug list；
First identification submodule, is configured to the terminal iidentification according to first terminal described in the bug list
Corresponding all fault messages recognize hardware fault.
Optionally, the first identification submodule includes：
First arranges submodule, is configured to arrange at least one predetermined hardware fault type；
First statistic submodule, is configured to the terminal iidentification for first terminal described in the bug list
Corresponding all fault messages, count the first number of the corresponding fault message of the predetermined hardware fault type
Amount；
First hardware fault determination sub-module, is configured as first quantity more than default first threshold
During value, determine that hardware fault occurs in the first terminal.
Optionally, the first identification submodule includes：
Second arranges submodule, is configured to arrange at least one predetermined hardware fault type；
Second statistic submodule, is configured to the terminal iidentification for counting first terminal described in the bug list
Second quantity of corresponding all fault messages；
Second hardware fault determination sub-module, is configured as second quantity more than default second threshold
During value, and the corresponding all fault messages of terminal iidentification of the first terminal include that at least one is default hard
During the corresponding fault message of part fault type, determine that hardware fault occurs in the first terminal.
Optionally, the fault message includes the terminal iidentification of the first terminal；The identification module bag
Include：
Second preserves submodule, in being configured to preserve the fault message to bug list；
Second identification submodule, is configured to according to all fault message identification hardware in the bug list
Failure.
Optionally, the second identification submodule includes：
3rd arranges submodule, is configured to arrange at least one predetermined hardware fault type；
3rd statistic submodule, is configured to for the institute corresponding to each terminal iidentification in the bug list
Faulty information, counts the quantity of the corresponding fault message of the predetermined hardware fault type respectively；
Sorting sub-module, is configured to be ranked up corresponding for each terminal iidentification counted statistical magnitude；
3rd hardware fault determination sub-module, the terminal iidentification for being configured as the first terminal are corresponding
When statistical magnitude is in default sorting position, determine that hardware fault occurs in the first terminal.
Optionally, the predetermined hardware fault type is system reboot or application crashes.
Optionally, the gauge outfit of the bug list includes terminal iidentification, system version, fault type, event
Barrier program name and defect content.
Optionally, the prompting mode of the hardware fault prompting includes text prompt, auditory tone cueses or mail
Any one in prompting.
According to the third aspect of the embodiment of the present disclosure, there is provided a kind of identifying device of hardware fault, the dress
Put including：
Processor；
For storing the memorizer of processor executable；
Wherein, the processor is configured to：
Receive the fault message that first terminal sends；
Hardware fault is recognized according to the fault message；
When hardware fault is identified, hardware fault prompting is carried out to the first terminal.
The technical scheme that embodiment of the disclosure is provided can include following beneficial effect：
In the disclosure, server can receive the fault message of first terminal transmission, according to the failure for receiving
Information recognizes hardware fault, when hardware fault is identified, carries out hardware fault prompting to first terminal,
It is achieved thereby that server can automatic identification hardware fault and hardware fault prompting, improve hardware fault
Processing speed, also improve Consumer's Experience.
When in the disclosure, server recognizes hardware fault according to fault message, not only need according to current reception
The fault message for arriving, also so will can improve identification hard in conjunction with the historical failure information of the first terminal
The accuracy of part failure.
In the disclosure, server can be according to the quantity of the corresponding fault message of predetermined hardware fault type come really
Determine whether first terminal hardware fault occurs, it is to avoid the misrecognition of hardware fault, so as to improve identification
The accuracy of hardware fault.
In the disclosure, server according to the total quantity of all fault messages of first terminal, and can be combined pre-
If hardware fault type is determining whether first terminal hardware fault occurs, it is to avoid the mistake of hardware fault is known
Not, so as to improve identification hardware fault accuracy.
When server recognizes hardware fault according to the fault message of first terminal in the disclosure, the is not only needed
The fault message of one terminal, in addition it is also necessary to which the fault message with reference to other-end is determining whether first terminal goes out
Existing hardware fault, so can further improve the accuracy of identification hardware fault.
In the disclosure, server can be believed according to the failure by corresponding for first terminal predetermined hardware fault type
The fault message quantity of breath quantity predetermined hardware fault type corresponding with second terminal carries out contrasting to determine
Whether first terminal there is hardware fault, can so improve the accuracy of identification hardware fault.
It should be appreciated that above general description and detailed description hereinafter are only exemplary and explanatory
, the disclosure can not be limited.
Description of the drawings
Accompanying drawing herein is merged in description and constitutes the part of this specification, shows and meets this public affairs
The embodiment that opens, and the principle for being used for explaining the disclosure together with description.
Fig. 1 is a kind of recognition methodss flow process of hardware fault of the disclosure according to an exemplary embodiment
Figure；
Fig. 2 is the recognition methodss stream of another kind of hardware fault of the disclosure according to an exemplary embodiment
Cheng Tu；
Fig. 3 is the recognition methodss stream of another kind of hardware fault of the disclosure according to an exemplary embodiment
Cheng Tu；
Fig. 4 is the recognition methodss stream of another kind of hardware fault of the disclosure according to an exemplary embodiment
Cheng Tu；
Fig. 5 is the recognition methodss stream of another kind of hardware fault of the disclosure according to an exemplary embodiment
Cheng Tu；
Fig. 6 is the recognition methodss stream of another kind of hardware fault of the disclosure according to an exemplary embodiment
Cheng Tu；
Fig. 7 is a kind of answering for the recognition methodss of hardware fault of the disclosure according to an exemplary embodiment
Use scene graph；
Fig. 8 is a kind of frame of the identifying device of hardware fault of the disclosure according to an exemplary embodiment
Figure；
Fig. 9 is the identifying device of another kind of hardware fault of the disclosure according to an exemplary embodiment
Block diagram；
Figure 10 is the identifying device of another kind of hardware fault of the disclosure according to an exemplary embodiment
Block diagram；
Figure 11 is the identifying device of another kind of hardware fault of the disclosure according to an exemplary embodiment
Block diagram；
Figure 12 is the identifying device of another kind of hardware fault of the disclosure according to an exemplary embodiment
Block diagram；
Figure 13 is the identifying device of another kind of hardware fault of the disclosure according to an exemplary embodiment
Block diagram；
Figure 14 is that a kind of identification for hardware fault of the disclosure according to an exemplary embodiment is filled
The structural representation that puts.
Specific embodiment
Here in detail exemplary embodiment will be illustrated, its example is illustrated in the accompanying drawings.Following
When description is related to accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represent same or analogous
Key element.Embodiment described in following exemplary embodiment does not represent the institute consistent with the disclosure
There is embodiment.Conversely, they are only with described in detail in the such as appended claims, disclosure
The example of the consistent apparatus and method of a little aspects.
The disclosure using term be purpose only merely for description specific embodiment, and be not intended to be limiting
The disclosure." one kind " of singulative used in disclosure and the accompanying claims book, " institute
State " and " being somebody's turn to do " be also intended to include most forms, unless context clearly shows that other implications.Should also
Work as understanding, term "and/or" used herein is referred to and associated item listed comprising one or more
Purpose any or all may combination.
It will be appreciated that though term first, second, third, etc. may be adopted various to describe in the disclosure
Information, but these information should not necessarily be limited by these terms.These terms only be used for by same type of information that
This distinguishes.For example, without departing from the scope of this disclosure, the first information can also be referred to as
Two information, similarly, the second information can also be referred to as the first information.Linguistic context is depended on, as in this institute
Use word " if " can be construed to " and ... when " or " when ... when " or " response
In determination ".
As shown in figure 1, Fig. 1 is a kind of hardware fault of the disclosure according to an exemplary embodiment
Recognition methodss flow chart, the method can be used for, in server, comprising the following steps：
In step 110, the fault message that first terminal sends is received.
In the embodiment of the present disclosure, the terminal in the embodiment of the present disclosure can be any intelligence with function of surfing the Net
Energy terminal, for example, it is possible to specially mobile phone, panel computer, personal digital assistant (Personal Digital
Assistant, PDA), personal computer (Personal Computer, PC) etc..Wherein, terminal
WLAN couple in router can be passed through, and by the server on router access public network.
In addition, the terminal in the embodiment of the present disclosure can also be any appliance in intelligent domestic system, than
Such as：Intelligent television etc..
Wherein, the fault message that terminal sends can be terminal in running, the failure that is likely encountered.
Such as：Terminal is intelligent television, and user can run into system reboot or application during TV is seen
Related fault message just can be uploaded to by the failures such as collapse, user by the control system of intelligent television
In server.
In the step 120, according to the fault message identification hardware fault for receiving.
In the embodiment of the present disclosure, after the fault message that server is received, can be according to the fault message
Some contents, such as, fault type and defect content determine whether occur in that hardware fault.
In step 130, when hardware fault is identified, hardware fault prompting is carried out to first terminal.
In the embodiment of the present disclosure, when server identifies hardware fault, can be to technical staff or maintenance
Personnel carry out hardware fault prompting so that technical staff or maintainer are pointed out to first according to hardware fault
Terminal is keeped in repair, such as：Change mainboard；Can be easy to use to carry out hardware fault prompting to user
Quickly know the reason for breaking down in family, it is to avoid the potential safety hazard caused due to hardware fault occur.
Wherein, the mode of hardware fault prompting can include but is not limited to following prompting mode：Text prompt,
Auditory tone cueses or e-mail alert etc..
As seen from the above-described embodiment, the fault message that first terminal sends is received, according to the failure for receiving
Information recognizes hardware fault, when hardware fault is identified, carries out hardware fault prompting to first terminal,
It is achieved thereby that server can automatic identification hardware fault and hardware fault prompting, improve hardware fault
Processing speed, also improve Consumer's Experience.
As shown in Fig. 2 Fig. 2 is a kind of hardware fault of the disclosure according to an exemplary embodiment
Recognition methodss flow chart, the method can be used in server, and on the basis of setting up method shown in Fig. 1,
When execution step 120 is according to the fault message identification hardware fault for receiving, may comprise steps of：
In step 210, during preserve the fault message for receiving to bug list.Wherein, receive
Fault message includes the terminal iidentification of the first terminal for sending fault message.
In the embodiment of the present disclosure, a bug list can be set in the data base of server, be received for preserving
The fault message for arriving.Wherein, the gauge outfit of bug list include terminal iidentification, system version, fault type,
Malfunction routine title and defect content, as shown in table 1.
Table 1
| Terminal iidentification | System version | Fault type | Malfunction routine title | Defect content |
After server receives fault message, can according to terminal iidentification, system version, fault type,
Malfunction routine title and defect content this several are parsed to the fault message for receiving, and will be parsed
To corresponding information preserve to bug list in corresponding position.
In a step 220, according to the corresponding all fault messages of the terminal iidentification of first terminal in bug list
Identification hardware fault.
In the embodiment of the present disclosure, server carry out hardware fault recognize when, can in conjunction with the first terminal with
All fault messages of front transmission.Such as：First terminal repeatedly sends fault message, and these failures
Information is related to serious failure, such as：System reboot, system hangs, multiple application frequent crashes,
Can now primarily determine that first terminal occurs in that hardware fault, last technical staff is keeped in repair to first terminal
When can finally determine whether first terminal occurs in that hardware fault.
As seen from the above-described embodiment, when server recognizes hardware fault according to fault message, root is not only needed
According to the fault message being currently received, will also be in conjunction with the historical failure information of the first terminal, so can be with
Improve the accuracy of identification hardware fault.
As shown in figure 3, Fig. 3 is a kind of hardware fault of the disclosure according to an exemplary embodiment
Recognition methodss flow chart, the method can be used in server, and on the basis of setting up method shown in Fig. 2,
In execution step 220 according to the corresponding all fault messages identifications of the terminal iidentification of first terminal in bug list
During hardware fault, may comprise steps of：
In the step 310, at least one predetermined hardware fault type is set.Wherein, predetermined hardware failure
Type can be system reboot or application crashes etc..
In step 320, for the corresponding all fault messages of terminal iidentification of first terminal in bug list,
First quantity of the corresponding fault message of statistics predetermined hardware fault type.
Such as：Predetermined hardware fault type is system reboot, as shown in table 2, system weight in statistical table 2
Open the quantity of corresponding all fault messages.
Table 2
| Terminal iidentification | System version | Fault type | Malfunction routine title | Defect content |
| First terminal is identified | System reboot | |||
| First terminal is identified | System reboot | |||
| ... | ... | ... |
In a step 330, when the first quantity first threshold corresponding more than predetermined hardware fault type,
Determine that hardware fault occurs in first terminal.
In the embodiment of the present disclosure, server can determine the concrete numerical value of first threshold according to practical situation,
And the first threshold is corresponding with predetermined hardware fault type.Predetermined hardware fault type is different, set
First threshold different.
Such as：Predetermined hardware fault type is system reboot, and corresponding first threshold is 5 times, when first
When being system reboot more than 5 times in the failure system that terminal is uploaded, now can determine that first terminal occurs
Hardware fault.
As seen from the above-described embodiment, server can be according to the corresponding fault message of predetermined hardware fault type
Quantity determining whether first terminal hardware fault occurs, it is to avoid the misrecognition of hardware fault, so as to
Improve the accuracy of identification hardware fault.
As shown in figure 4, Fig. 4 is a kind of hardware fault of the disclosure according to an exemplary embodiment
Recognition methodss flow chart, the method can be used in server, and on the basis of setting up method shown in Fig. 2,
In execution step 220 according to the corresponding all fault messages identifications of the terminal iidentification of first terminal in bug list
During hardware fault, may comprise steps of：
In step 410, at least one predetermined hardware fault type is set.Wherein, predetermined hardware failure
Type can be system reboot or application crashes etc..
At step 420, the corresponding all fault messages of the terminal iidentification of first terminal in statistics bug list
The second quantity.Wherein, the second quantity is the corresponding all fault messages of terminal iidentification of first terminal
Total quantity.
In step 430, when the second quantity is more than default Second Threshold, and the terminal of first terminal
When identifying corresponding all fault messages and including the corresponding fault message of at least one predetermined hardware fault type,
Determine that hardware fault occurs in first terminal.
In the embodiment of the present disclosure, server can determine the concrete numerical value of Second Threshold according to practical situation.
Such as：Second Threshold is 10 times.When the fault message that first terminal is uploaded is more than 10 times, the is illustrated
One terminal necessarily occurs in that certain failure, the hardware fault as whether, now will also be in conjunction with predetermined hardware
Fault type is determining.
As seen from the above-described embodiment, server can according to the total quantity of all fault messages of first terminal,
And determine with reference to predetermined hardware fault type whether first terminal hardware fault occurs, it is to avoid hardware therefore
The misrecognition of barrier, so that improve the accuracy of identification hardware fault.
As shown in figure 5, Fig. 5 is a kind of hardware fault of the disclosure according to an exemplary embodiment
Recognition methodss flow chart, the method can be used in server, and on the basis of setting up method shown in Fig. 1,
When execution step 120 is according to the fault message identification hardware fault for receiving, may comprise steps of：
In step 510, during preserve the fault message for receiving to bug list.Wherein, receive
Fault message includes the terminal iidentification of the first terminal for sending fault message.
In the embodiment of the present disclosure, a bug list can be set in the data base of server, be received for preserving
The fault message for arriving.Wherein, the gauge outfit of bug list include terminal iidentification, system version, fault type,
Malfunction routine title and defect content.
After server receives fault message, can according to terminal iidentification, system version, fault type,
Malfunction routine title and defect content this several are parsed to the fault message for receiving, and will be parsed
To corresponding information preserve to bug list in corresponding position.
In step 520, according to all fault message identification hardware faults in bug list.
In the embodiment of the present disclosure, server carry out hardware fault recognize when, not only with reference to the first terminal with
The fault message that all fault messages of front transmission, referring also to other-end send, by first terminal pair
The fault message that answers fault message corresponding with other-end carries out contrast to recognize hardware fault.
Such as：The number of times of the fault message that first terminal sends is far longer than the failure letter of other-end transmission
Breath, and the fault message that first terminal sends is related to serious failure, such as：System reboot, be
System hangs, and multiple application frequent crashes now can determine that first terminal occurs in that hardware fault.
As seen from the above-described embodiment, when server recognizes hardware fault according to the fault message of first terminal,
The fault message of first terminal is not only needed, in addition it is also necessary to which the fault message with reference to other-end is determining first
Whether terminal there is hardware fault, so can further improve the accuracy of identification hardware fault.
As shown in fig. 6, Fig. 6 is a kind of hardware fault of the disclosure according to an exemplary embodiment
Recognition methodss flow chart, the method can be used in server, and on the basis of setting up method shown in Fig. 5,
When execution step 520 is according to all fault messages identification hardware fault in bug list, can include with
Lower step：
In step 610, at least one predetermined hardware fault type is set.Wherein, predetermined hardware failure
Type can be system reboot or application crashes etc..
In step 620, for all fault messages corresponding to each terminal iidentification in bug list, point
Not Tong Ji the corresponding fault message of predetermined hardware fault type quantity.
Wherein, in bug list, each terminal iidentification represents a terminal, and the terminal iidentification of first terminal is represented
First terminal, other-end mark represent other-end, other-end can be defined as second eventually here
End, other-end mark can be defined as the terminal iidentification of second terminal.
In act 630, corresponding for each terminal iidentification counted statistical magnitude is ranked up.Wherein,
Each terminal iidentification includes the terminal iidentification of first terminal and the terminal iidentification of second terminal.
In step 640, when the corresponding statistical magnitude of the terminal iidentification of first terminal is in default sequence
During position, determine that hardware fault occurs in first terminal.Wherein, default sorting position is generally statistical number
The more position of amount.
Such as：According to order sequence from big to small, if the corresponding statistical number of the terminal iidentification of first terminal
Amount occupy first place and puts, or in front 5 position, then can determine that hardware fault occurs in first terminal.
As seen from the above-described embodiment, server can be according to by corresponding for first terminal predetermined hardware failure classes
The fault message quantity of the fault message quantity of type predetermined hardware fault type corresponding with second terminal is carried out
Contrast to determine whether first terminal hardware fault occurs, can so improve the accurate of identification hardware fault
Property.
As shown in fig. 7, Fig. 7 is a kind of hardware fault of the disclosure according to an exemplary embodiment
The application scenario diagram of recognition methodss.The application scenarios include server and the intelligent television as first terminal.
Server receives the fault message that intelligent television sends；
Server can be according to the current failure information of intelligent television and historical failure information identification hardware fault；
The fault message that can be combined with other-end carries out contrast to recognize hardware fault.
When server identifies hardware fault, can be with text prompt, auditory tone cueses or e-mail alert in
Any one prompting mode hardware fault prompting is carried out to intelligent television.
Corresponding with the recognition methodss embodiment of aforementioned hardware failure, the disclosure additionally provides hardware fault
The embodiment of identifying device.
As shown in figure 8, Fig. 8 is a kind of hardware fault of the disclosure according to an exemplary embodiment
The block diagram of identifying device, the device are applied on server, and for executing the hardware fault shown in Fig. 1
Recognition methodss, the device includes：Receiver module 81, identification module 82 and reminding module 83.
Wherein, receiver module 81, are configured to receive the fault message that first terminal sends；
Identification module 82, is configured to recognize hardware fault according to fault message；
Reminding module 83, when being configured as identification module 82 and identifying hardware fault, to first terminal
Carry out hardware fault prompting.Wherein, the prompting mode of hardware fault prompting includes that text prompt, sound are carried
Show or e-mail alert in any one.
As seen from the above-described embodiment, by receiving the fault message that first terminal sends, according to received
Fault message recognizes hardware fault, when hardware fault is identified, carries out hardware fault to first terminal and carries
Show, it is achieved thereby that server can automatic identification hardware fault and hardware fault prompting, improve hardware
The processing speed of failure, also improves Consumer's Experience.
As Fig. 9 shows, the identification of another kind of hardware fault of Fig. 9 disclosure according to an exemplary embodiment
The block diagram of device, on the basis of aforementioned embodiment illustrated in fig. 8, the identification module 92 can be wrapped the embodiment
Include：First preserves submodule 91 and the first identification submodule 92.
Wherein, first submodule 91 is preserved, in being configured to preserve fault message to bug list, wherein,
Fault message includes the terminal iidentification of first terminal；The gauge outfit of bug list includes terminal iidentification, system version
Sheet, fault type, malfunction routine title and defect content；
First identification submodule 92, is configured to corresponding according to the terminal iidentification of first terminal in bug list
All fault messages recognize hardware fault.
As seen from the above-described embodiment, when hardware fault is recognized according to fault message, basis is not only needed to work as
Before the fault message that receives, also so to can improve in conjunction with the historical failure information of the first terminal
The accuracy of identification hardware fault.
As Figure 10 shows, another kind of hardware fault of Figure 10 disclosure according to an exemplary embodiment
The block diagram of identifying device, on the basis of aforementioned embodiment illustrated in fig. 9, first recognizes submodule to the embodiment
Block 92 can include：First arranges submodule 101, the first statistic submodule 102 and the first hardware fault
Determination sub-module 103.
Wherein, first submodule 101 is set, is configured to arrange at least one predetermined hardware fault type；
First statistic submodule 102, is configured to corresponding for the terminal iidentification of first terminal in bug list
All fault messages, count the first quantity of the corresponding fault message of predetermined hardware fault type；
First hardware fault determination sub-module 103, is configured as the first quantity more than default first threshold
During value, determine that hardware fault occurs in first terminal.
As seen from the above-described embodiment, can be according to the quantity of the corresponding fault message of predetermined hardware fault type
To determine whether first terminal hardware fault occurs, it is to avoid the misrecognition of hardware fault, so as to improve
The accuracy of identification hardware fault.
As Figure 11 shows, the knowledge of another kind of hardware fault of Figure 11 disclosure according to an exemplary embodiment
The block diagram of other device, on the basis of aforementioned embodiment illustrated in fig. 9, first recognizes submodule 92 to the embodiment
Can include：Second arranges submodule 111, the second statistic submodule 112 and the second hardware fault determines
Submodule 113.
Second arranges submodule 111, is configured to arrange at least one predetermined hardware fault type；
Second statistic submodule 112, the terminal iidentification for being configured to count first terminal in bug list are corresponding
All fault messages the second quantity；
Second hardware fault determination sub-module 113, is configured as the second quantity more than default second threshold
During value, and the corresponding all fault messages of terminal iidentification of first terminal include the predetermined hardware failure classes
During the corresponding fault message of type, determine that hardware fault occurs in first terminal.
As seen from the above-described embodiment, according to the total quantity of all fault messages of first terminal, and can tie
Predetermined hardware fault type is closed determining whether first terminal hardware fault occurs, it is to avoid hardware fault
Misrecognition, so that improve the accuracy of identification hardware fault.
As Figure 12 shows, the knowledge of another kind of hardware fault of Figure 12 disclosure according to an exemplary embodiment
The block diagram of other device, on the basis of aforementioned embodiment illustrated in fig. 8, identification module 92 can be with for the embodiment
Including：Second preserves submodule 121 and the second identification submodule 122.
Wherein, second submodule 121 is preserved, in being configured to preserve fault message to bug list；Its
In, fault message includes the terminal iidentification of first terminal；The gauge outfit of bug list includes terminal iidentification, is
System version, fault type, malfunction routine title and defect content；
Second identification submodule 122, is configured to according to all fault message identification hardware in bug list
Failure.
As seen from the above-described embodiment, when recognizing hardware fault according to the fault message of first terminal, not only need
Want the fault message of first terminal, in addition it is also necessary to which the fault message with reference to other-end determining first terminal is
No there is hardware fault, so can further improve the accuracy of identification hardware fault.
As Figure 13 shows, the knowledge of another kind of hardware fault of Figure 13 disclosure according to an exemplary embodiment
The block diagram of other device, on the basis of aforementioned embodiment illustrated in fig. 12, second recognizes submodule to the embodiment
122 can include：3rd arranges submodule 131, the 3rd statistic submodule 132, sorting sub-module 133
With the 3rd hardware fault determination sub-module 134.
Wherein, the 3rd submodule 131 is set, is configured to arrange at least one predetermined hardware fault type；
3rd statistic submodule 132, is configured to for the institute corresponding to each terminal iidentification in bug list
Faulty information, counts the quantity of the corresponding fault message of the predetermined hardware fault type respectively；
Sorting sub-module 133, is configured to carry out corresponding for each terminal iidentification counted statistical magnitude
Sequence；
3rd hardware fault determination sub-module 134, the terminal iidentification for being configured as first terminal are corresponding
When statistical magnitude is in default sorting position, determine that hardware fault occurs in first terminal.
As seen from the above-described embodiment, can according to by corresponding for first terminal predetermined hardware fault type therefore
The fault message quantity of barrier information content predetermined hardware fault type corresponding with second terminal carries out contrast and comes
Determine whether first terminal hardware fault occurs, can so improve the accuracy of identification hardware fault.
Corresponding with Fig. 8, the disclosure also provides the identifying device of another kind of hardware fault, the device application
On server, including：
Processor；
For storing the memorizer of processor executable；
Wherein, processor is configured to：
Receive the fault message that first terminal sends；
According to the fault message identification hardware fault；
When hardware fault is identified, hardware fault prompting is carried out to the first terminal.
In said apparatus the function of unit and effect to realize that process is specifically referred in said method corresponding
Step realizes process, will not be described here.
For device embodiment, as which corresponds essentially to embodiment of the method, so related part ginseng
See the part explanation of embodiment of the method.Device embodiment described above is only schematic,
Wherein this as the unit that separating component is illustrated can be or may not be physically separate, as
The part that unit shows can be or may not be physical location, you can be located at a place, or
Person can also be distributed on multiple NEs.Can select according to the actual needs part therein or
All modules are realizing the purpose of disclosure scheme.Those of ordinary skill in the art are not paying creative labor
In the case of dynamic, you can to understand and implement.
As shown in figure 14, Figure 14 is a kind of for hardware fault according to an exemplary embodiment
One structural representation (server side) of identifying device 1400, for example, device 1400 includes process assembly
1422, which further includes one or more processors, and the memorizer representated by memorizer 1432
Resource, can be by the instruction of the execution of processing component 1422, such as application program for storage.Memorizer
In 1432 store application program can include one or more each correspond to one group of instruction
Module.Additionally, process assembly 1422 is configured to execute instruction.
Device 1400 can also include that a power supply module 1426 is configured to the power supply of performs device 1400
Management, a wired or wireless network interface 1450 are configured to for device 1400 to be connected to network, and
One input and output (I/O) interface 1458.Device 1400 can be operated to be based on and be stored in memorizer 1432
Operating system, such as Windows ServerTM, Mac OS XTM, UnixTM, LinuxTM,
FreeBSDTM or similar.
Those skilled in the art will readily occur to this after considering description and putting into practice invention disclosed herein
Other embodiments disclosed.The disclosure is intended to any modification, purposes or the adaptability of the disclosure
Change, these modifications, purposes or adaptations follow the general principle of the disclosure and including this public affairs
Open undocumented common knowledge or conventional techniques in the art.Description and embodiments only by
Be considered as exemplary, the true scope of the disclosure and spirit pointed out by claim below.
It should be appreciated that the disclosure be not limited to be described above and be shown in the drawings accurate
Structure, and various modifications and changes can carried out without departing from the scope.The scope of the present disclosure is only by institute
Attached claim is limiting.
Claims (19)
1. a kind of recognition methodss of hardware fault, it is characterised in that methods described includes：
Receive the fault message that first terminal sends；
Hardware fault is recognized according to the fault message；
When hardware fault is identified, hardware fault prompting is carried out to the first terminal.
2. method according to claim 1, it is characterised in that the fault message includes described
The terminal iidentification of one terminal；Described according to the fault message recognize hardware fault, including：
During the fault message is preserved to bug list；
Hard according to the corresponding all fault messages identifications of the terminal iidentification of first terminal described in the bug list
Part failure.
3. method according to claim 2, it is characterised in that described according to institute in the bug list
The corresponding all fault messages of terminal iidentification for stating first terminal recognize hardware faults, including：
At least one predetermined hardware fault type is set；
For the corresponding all fault messages of terminal iidentification of first terminal described in the bug list, statistics
First quantity of the corresponding fault message of the predetermined hardware fault type；
When first quantity first threshold corresponding more than the predetermined hardware fault type, institute is determined
State first terminal and hardware fault occur.
4. method according to claim 2, it is characterised in that described according to institute in the bug list
The corresponding all fault messages of terminal iidentification for stating first terminal recognize hardware faults, including：
At least one predetermined hardware fault type is set；
Count first terminal described in the bug list the corresponding all fault messages of terminal iidentification second
Quantity；
When second quantity is more than default Second Threshold, and the terminal iidentification pair of the first terminal
When all fault messages that answers include at least one predetermined hardware fault type, determine that the first terminal goes out
Existing hardware fault.
5. method according to claim 1, it is characterised in that the fault message includes first eventually
The terminal iidentification at end；Described according to the fault message recognize hardware fault, including：
During the fault message is preserved to bug list；
According to all fault message identification hardware faults in the bug list.
6. method according to claim 5, it is characterised in that described according in the bug list
All fault messages recognize hardware fault, including：
At least one predetermined hardware fault type is set；
For all fault messages corresponding to each terminal iidentification in the bug list, count respectively described
The quantity of the corresponding fault message of predetermined hardware fault type；
Corresponding for each terminal iidentification counted statistical magnitude is ranked up；
When the corresponding statistical magnitude of the terminal iidentification of the first terminal is in default sorting position, really
There is hardware fault in the fixed first terminal.
7. the method according to claim 3,4 or 6, it is characterised in that the predetermined hardware therefore
Barrier type is system reboot or application crashes.
8. the method according to any one of claim 2 to 6, it is characterised in that the bug list
Gauge outfit includes terminal iidentification, system version, fault type, malfunction routine title and defect content.
9. method according to claim 1, it is characterised in that the prompting of the hardware fault prompting
Mode includes any one in text prompt, auditory tone cueses or e-mail alert.
10. a kind of identifying device of hardware fault, it is characterised in that described device includes：
Receiver module, is configured to receive the fault message that first terminal sends；
Identification module, is configured to recognize hardware fault according to the fault message；
Reminding module, when being configured as the identification module and identifying hardware fault, to described first eventually
End carries out hardware fault prompting.
11. devices according to claim 10, it is characterised in that the fault message includes described
The terminal iidentification of first terminal；The identification module includes：
First preserves submodule, in being configured to preserve the fault message to bug list；
First identification submodule, is configured to the terminal iidentification according to first terminal described in the bug list
Corresponding all fault messages recognize hardware fault.
12. devices according to claim 11, it is characterised in that the first identification submodule bag
Include：
First arranges submodule, is configured to arrange at least one predetermined hardware fault type；
First statistic submodule, is configured to the terminal iidentification for first terminal described in the bug list
Corresponding all fault messages, count the first number of the corresponding fault message of the predetermined hardware fault type
Amount；
First hardware fault determination sub-module, is configured as first quantity more than default first threshold
During value, determine that hardware fault occurs in the first terminal.
13. devices according to claim 11, it is characterised in that the first identification submodule bag
Include：
Second arranges submodule, is configured to arrange at least one predetermined hardware fault type；
Second statistic submodule, is configured to the terminal iidentification for counting first terminal described in the bug list
Second quantity of corresponding all fault messages；
Second hardware fault determination sub-module, is configured as second quantity more than default second threshold
During value, and the corresponding all fault messages of terminal iidentification of the first terminal include that at least one is default hard
During the corresponding fault message of part fault type, determine that hardware fault occurs in the first terminal.
14. devices according to claim 10, it is characterised in that the fault message includes described
The terminal iidentification of first terminal；The identification module includes：
Second preserves submodule, in being configured to preserve the fault message to bug list；
Second identification submodule, is configured to according to all fault message identification hardware in the bug list
Failure.
15. devices according to claim 14, it is characterised in that the second identification submodule bag
Include：
3rd arranges submodule, is configured to arrange at least one predetermined hardware fault type；
3rd statistic submodule, is configured to for the institute corresponding to each terminal iidentification in the bug list
Faulty information, counts the quantity of the corresponding fault message of the predetermined hardware fault type respectively；
Sorting sub-module, is configured to be ranked up corresponding for each terminal iidentification counted statistical magnitude；
3rd hardware fault determination sub-module, the terminal iidentification for being configured as the first terminal are corresponding
When statistical magnitude is in default sorting position, determine that hardware fault occurs in the first terminal.
16. devices according to claim 12,13 or 15, it is characterised in that described default hard
Part fault type is system reboot or application crashes.
17. devices according to any one of claim 11 to 15, it is characterised in that the failure
The gauge outfit of table includes terminal iidentification, system version, fault type, malfunction routine title and defect content.
18. devices according to claim 10, it is characterised in that what the hardware fault was pointed out carries
The mode of showing includes any one in text prompt, auditory tone cueses or e-mail alert.
19. a kind of identifying devices of hardware fault, it is characterised in that described device includes：
Processor；
For storing the memorizer of processor executable；
Wherein, the processor is configured to：
Receive the fault message that first terminal sends；
Hardware fault is recognized according to the fault message；
When hardware fault is identified, hardware fault prompting is carried out to the first terminal.
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| CN201510566337.3A CN106506185A (en) | 2015-09-08 | 2015-09-08 | The recognition methodss of hardware fault and device |
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