CN106453265B

CN106453265B - IP call scheduling method and system, IPPBX and server

Info

Publication number: CN106453265B
Application number: CN201610835338.8A
Authority: CN
Inventors: 唐志雄; 李斌
Original assignee: Hytera Communications Corp Ltd
Current assignee: Hytera Communications Corp Ltd
Priority date: 2016-09-20
Filing date: 2016-09-20
Publication date: 2020-02-28
Anticipated expiration: 2036-09-20
Also published as: CN106453265A

Abstract

The invention provides a scheduling method and a scheduling system of IP calls, an IPPBX and a server, wherein a telephone is adopted to replace a microphone as a voice input tool, so that the difference of voice input caused by different terminals can be avoided as much as possible, the quality of voice input is improved, and uniform, stable and high-quality voice input is easily acquired.

Description

IP call scheduling method and system, IPPBX and server

Technical Field

The present invention relates to the field of communication scheduling technologies, and in particular, to a scheduling method and a scheduling system for an IP (Internet Protocol, Internet connection Protocol) call, an IP pbx (Internet Protocol Private branch exchange), and a server.

Background

Currently, a call dispatching system is gradually IP-based, a dispatching client (also called a dispatching desk) responsible for receiving and sending dispatching requests is usually deployed on a terminal such as a computer in a software form, and voice input tools required for calling are generally microphones on the terminal on which the dispatching client is deployed, including a desktop microphone and a handle microphone. As is known, microphones depend on sound cards, and different terminals have different hardware, software, operating systems, and the like, and compatible microphones are different, and the quality of voices collected by different microphones may be different, which causes differences in the acquired voice data, that is, it is difficult to acquire uniform, stable, and high-quality voice input.

Disclosure of Invention

In view of this, the present invention provides a scheduling method and a scheduling system for IP calls, an IP pbx and a server, which can avoid the difference of voice inputs caused by different terminals as much as possible, and easily obtain uniform, stable and high-quality voice inputs.

The method for scheduling the IP call comprises the following steps: the IPPBX converts voice data collected by a telephone into IP voice data; the IP pbx sends the voice over IP data to the server, which forwards the voice over IP data to the dispatch gateway.

The method for scheduling an IP call according to another embodiment of the present invention includes: IP voice data sent by the IPPBX are obtained by converting voice data acquired by the IPPBX for a telephone; and the server sends the IP voice data to the dispatching gateway.

An ip pbx according to an embodiment of the present invention includes: the receiving module is used for receiving voice data collected by a telephone; the conversion module is used for converting the voice data into IP voice data; and the sending module is used for sending the IP voice data to the server so that the server forwards the IP voice data to the dispatching gateway.

The server of an embodiment of the present invention includes: the receiving module is used for receiving IP voice data sent by the IPPBX, and the IP voice data is obtained by converting voice data acquired by the IPPBX for a telephone; and the sending module is used for sending the IP voice data to the dispatching gateway.

An ip pbx of another embodiment of the present invention includes a memory for storing program instructions, a processor for: executing the program instruction to control the communication interface to receive voice data collected by a telephone; executing the program instructions to convert voice data to voice over IP data; the program instructions are executed to control the communication interface to send the voice over IP data to the server, whereby the voice over IP data is forwarded by the server to the dispatch gateway.

A server according to another embodiment of the invention includes a memory for storing program instructions, a processor for: executing the program instruction to control a communication interface to receive IP voice data sent by the IPPBX, wherein the IP voice data is obtained by converting voice data acquired by the IPPBX for a telephone; the program instructions are executed to control the communication interface to send voice over IP data to the dispatch gateway.

The IP call scheduling system comprises a server, a scheduling gateway, an IPPBX and a telephone, wherein the telephone is used for acquiring voice data; the IPPBX is used for converting the voice data into IP voice data and sending the IP voice data to the server; the server is used for sending the IP voice data to the dispatching gateway.

Different from the prior art, the embodiment of the invention adopts the telephone to replace the microphone as the voice input tool, and whether the terminal deployed by the scheduling client is compatible with the microphone or not is not required to be considered, so that the difference of voice input caused by different terminals can be avoided as much as possible; in addition, the telephone used as a common communication tool has the primary aim of ensuring the quality of voice input during communication, so that the embodiment of the invention not only better conforms to the use habits of users, but also can ensure the quality of voice input, and can easily acquire uniform, stable and high-quality voice input.

Drawings

FIG. 1 is a flow chart of an embodiment of an IP call scheduling method of the present invention;

FIG. 2 is a schematic block diagram of an embodiment of an IP call dispatch system of the present invention;

fig. 3 is a flowchart illustrating an IP call scheduling method according to another embodiment of the present invention;

FIG. 4 is a logical interaction diagram of one embodiment of call scheduling by the system of FIG. 3;

figure 5 is a schematic block diagram of an embodiment of the ip pbx of the present invention;

figure 6 is a schematic diagram of the hardware architecture of an embodiment of the ip pbx of the present invention;

FIG. 7 is a schematic block diagram of one embodiment of a server of the present invention;

fig. 8 is a schematic hardware configuration diagram of an embodiment of the server of the present invention.

Detailed Description

The technical solutions of the exemplary embodiments provided in the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention. It should be noted that the features of the following embodiments and examples may be combined with each other without conflict.

Fig. 1 is a flowchart illustrating an IP call scheduling method according to an embodiment of the present invention, which may be based on the IP call scheduling system shown in fig. 2. Referring to fig. 2, the call dispatching system includes a control layer, a transport layer and an access layer. The control layer includes a server 21 and a scheduling client 22, the server 21 is also called an IP scheduling server, and includes a soft switch module 211 and a service processing module 212, the soft switch module 211 provides a call control function and a connection control function for a service request in a software form, the service processing module 212 is responsible for processing and forwarding the service request, the service includes but is not limited to a common audio call and multimedia command, scheduling, conference and the like based on audio and video and multimedia files, and the scheduling client 22 is used for receiving and sending a scheduling request issued according to the service request; the access stratum comprises an ip pbx25 and at least one telephone 26; the transport layer comprises a scheduling gateway 23 and an IP network 24, the IP network 24 can be a private local area network, and the scheduling gateway 23 is used for accessing a telephone 26 into the IP network 24 through an IPPBX25 to establish call connection; the dispatch gateway 23 is also used to access the dispatch object 27 called by the dispatch request to the IP network 24 to establish a call connection.

The scheduling client 22 and the scheduling gateway 23 are connected to the server 21 through the IP network 24, respectively, the scheduling client 22 is deployed on a terminal such as a computer in a software form, the IPPBX25 may also be deployed on the terminal, and the phone 26 may be considered to be associated with the scheduling client 22.

The difference from the prior art is that the call dispatch system utilizes a telephone 26 as a voice input tool instead of a microphone as in the prior art. When the method is applied to the service of IP call scheduling, referring to fig. 1, the IP call scheduling method may include:

s11: the IP pbx converts voice data collected by the telephone into IP voice data.

S12: the IP pbx sends the voice over IP data to the server, which forwards the voice over IP data to the dispatch gateway.

The telephone 26 is used as a voice input tool for the terminal deployed by the scheduling client 22, and whether the hardware, the operating system and the like of the terminal are compatible with a microphone or not is not required to be considered, so that the difference of voice input caused by different terminals can be avoided as much as possible. In addition, the telephone 26 is a common communication tool, and high-quality voice input is the basis for ensuring high-quality communication, so that the embodiment of the invention not only can cater to the use habit of a user on the voice input tool, but also can ensure high quality of voice input, thereby easily acquiring uniform, stable and high-quality voice input. The phone 26 includes, but is not limited to, a cell phone, a landline, etc.

To better illustrate the improvement of the embodiments of the present invention over the prior art, the following detailed description will be made of the principles and procedures for handling the service of IP call scheduling.

Referring to fig. 3, a method for IP call scheduling according to another embodiment of the present invention is further illustrated. The method can comprise one or more of the steps S31-36.

S31: the dispatching client receives the dispatching request and sends the dispatching request to the server, wherein the dispatching request is used for calling the dispatching object, namely the dispatching request can be understood as an instruction which is given by a dispatcher to dial or connect a calling service of a certain dispatching object.

S32: the server forwards the scheduling request to the scheduling gateway.

S33: the dispatching gateway establishes a call connection corresponding to the dispatching object according to the dispatching request, namely, the dispatching gateway establishes a call connection with the dispatching object to be dispatched in the dispatching request. The scheduling object includes, but is not limited to, a telephone, a terminal of a private network system, a group number, or a full call number.

S34: and the server initiates a call to the telephone associated with the dispatching client through the IPPBX, so that the IPPBX establishes a call connection with the telephone associated with the dispatching client. Specifically, the server sends a call request to the IPPBX, wherein the call request is used for instructing the IPPBX to call a telephone associated with the dispatching client so that the IPPBX establishes a call connection with the telephone.

S35: the IP pbx converts voice data collected by the telephone into IP voice data.

S36: the IPPBX sends the IP voice data to the server, so that the server forwards the IP voice data to the dispatching gateway, and the dispatching gateway sends the received IP voice data to a dispatching object.

It should be noted that the above method does not limit the execution sequence of steps S32-S33 and S34-S36, i.e., steps S32-S33 may be executed first, and then steps S34-S36 may be executed; or the steps S34-S36 may be executed first, and then the steps S32-S33 may be executed; or performed simultaneously.

In an actual application scenario, various response messages such as whether communication is established or not are transmitted among the devices. Specifically, with reference to the logic interaction diagram shown in fig. 4, the method includes:

s41: the dispatching client 22 receives the dispatching request from the dispatcher and sends the dispatching request to the server 21, the dispatching request can be understood as a calling service instruction of calling the dispatching object 27 from the dispatcher, and the server 21 sends the dispatching request to the dispatching gateway 23, and the dispatching gateway 23 initiates a calling connection between the dispatching objects. At the same time, server 22 initiates a call instruction (call request) to ip pbx25 to call telephone 26, establishing a call connection with telephone 26.

In a preferred embodiment, the scheduling request can be issued by a dispatcher by voice, specifically, voice analog data issued by the dispatcher is collected by a telephone 26 associated with the scheduling client 22, the IP pbx25 samples, performs analog-to-digital conversion and encoding on the voice analog signal, and finally packs the voice analog signal and sends the voice analog signal to the server 21 through the IP network 24, the server 21 forwards a media stream sent from an access layer to the scheduling gateway 23 through the IP network 24, and the scheduling gateway 23 sends the received media stream to a scheduling object after performing modulation and decoding processes such as unpacking, decoding and smoothing, thereby completing the scheduling request sent by the scheduling client 22.

In the embodiment of the present invention, the information contained in the scheduling request differs according to different application scenarios. Taking IP call scheduling as an example, the scheduling request includes at least information of the scheduling object 27 to be called or connected, such as a telephone number.

S42: the server 21 forwards the scheduling request to the scheduling gateway 23 via the IP network 24. At the same time, server 21 requests IP pbx25 to call telephone 26 via IP network 24.

S43: the dispatch gateway 23 establishes a corresponding call connection according to the dispatch request, that is, the dispatch gateway 23 connects the dispatch request and calls the dispatch object 27 included in the dispatch request, that is, establishes a call connection between the dispatch gateway 23 and the dispatch object 27.

S44: dispatch gateway 23 sends a feedback message to server 21 to inform the dispatch object 27 called by the dispatch request that it is connected.

S45: the server 21 sends a message to the scheduling client 22 to inform the scheduling request that the scheduling object 27 to be called has been reached.

S46: ip pbx25 feeds back an acknowledgement message to server 21 to inform ip pbx25 that a call connection has been established with telephone 26 to which the dispatch request is calling.

S47: IP pbx25 converts voice data collected by telephone 26 to voice over IP data. The IP pbx25 then transmits the voice over IP data to the server 21.

S48: the voice over IP data is forwarded by the server 21 to the dispatch gateway 23.

S49: the dispatch gateway 23 transmits the received voice over IP data to the dispatch target 27.

This allows the dispatcher to initiate dispatch via dispatch client 22, and after a successful connection is established with dispatch object 27, the dispatcher who initiated the dispatch speaks via telephone 26, and dispatch object 27 can hear the dispatcher's speech.

Referring to fig. 5, an ip pbx 50 according to an embodiment of the present invention includes a receiving module 51, a converting module 52, and a sending module 53. The receiving module 51 is used for receiving voice data collected by the telephone. The conversion module 52 is used to convert voice data into voice over IP data. The sending module 53 is configured to send the IP voice data to the server, so that the server forwards the IP voice data to the dispatch gateway.

Optionally, the receiving module 51 is further configured to receive a call request sent by a server to call a phone associated with a dispatch client, and the ip pbx 50 further includes a communication module 54, where the communication module 54 is configured to establish a call connection between the ip pbx 50 and the phone associated with the dispatch client.

The above modules of the IP pbx 50 according to the embodiment of the present invention correspondingly execute the IP call scheduling methods according to the above embodiments, and have the same technical effects as those of the above embodiments.

It should be understood that the division of the above-described modules into one logical functional division may be implemented in other ways, for example, two modules may be integrated into another system, or some features may be omitted, or not implemented. In addition, the modules may be connected to each other through some interfaces, and may also be in an electrical or other form. The modules may be implemented in the form of software functional blocks, or in the form of hardware, for example, as shown in fig. 6.

Referring to fig. 6, the ip pbx 50 includes at least one processor 61, at least one communication interface 62, memory 63, and at least one communication bus 64. For convenience of explanation, the number of the processor 61, the communication interface 62, the memory 63, and the communication bus 64 shown in fig. 6 is one. The memory 63 is used to store program instructions. The processor 61 is configured to:

program instructions are executed to control communication interface 62 to receive telephone-collected voice data.

Program instructions are executed to convert voice data to voice over IP data.

Program instructions are executed to control communication interface 62 to send voice-over-IP data to the server, which forwards the voice-over-IP data to the dispatch gateway.

Optionally, processor 61 is further configured to execute program instructions to control communication interface 62 to receive a call request sent by a server to call a telephone associated with a dispatch client, and further to control communication interface 62 to establish a call connection between ip pbx 50 and the telephone associated with the dispatch client.

Referring to fig. 7, a server 70 according to an embodiment of the present invention includes a receiving module 71 and a sending module 72. The receiving module 71 is configured to receive IP voice data sent by the IP pbx, where the IP voice data is obtained by converting voice data collected by the IP pbx for the telephone. The sending module 72 is configured to send the IP voice data to a dispatch gateway.

Optionally, the receiving module 71 is further configured to receive a scheduling request for calling a scheduling object, and the sending module 72 is further configured to send the scheduling request to the scheduling gateway, so that the scheduling gateway calls the scheduling object and establishes a call connection with the scheduling object. The sending module 72 is further operable to request a call to the IPPPX for a phone 26 associated with the dispatch client 22.

Similarly, the modules of the server 70 according to the embodiment of the present invention correspondingly execute the IP call scheduling methods according to the embodiments, and have the same technical effects as those of the IP call scheduling methods. The server 70 may also be implemented in the form of hardware, for example, as shown in fig. 8.

Referring to fig. 8, the server 70 includes at least one processor 81, at least one communication interface 82, a memory 83, and at least one communication bus 84. For convenience of explanation, the number of the processor 81, the communication interface 82, the memory 83, and the communication bus 84 shown in fig. 8 is one. The memory 83 is used to store program instructions. The processor 81 is configured to:

and executing the program instructions to control the communication interface 82 to receive the IP voice data sent by the IPPBX, wherein the IP voice data is obtained by converting the voice data collected by the IPPBX for the telephone.

Program instructions are executed to control communication interface 82 to send the voice over IP data to a dispatch gateway.

Optionally, the processor 81 is further configured to execute the program instructions to control the communication interface 82 to receive a scheduling request for calling the scheduling object, and further control the communication interface 82 to send the scheduling request to the scheduling gateway, so that the scheduling gateway establishes a call connection with the scheduling object called by the scheduling request.

If the above functions of the embodiments of the present invention are implemented in the form of software functional units and sold or used as independent products, the functions may be stored in a computer readable storage medium, that is, the embodiments of the present invention may be embodied in the form of a software product, which includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the methods described in the embodiments of the present invention.

It should be noted that the above-mentioned embodiments are only examples of the present invention, and not intended to limit the scope of the present invention, and all equivalent structures or equivalent flow transformations made by using the contents of the specification and the drawings, such as the combination of technical features between the embodiments, or the direct or indirect application to other related technical fields, are included in the scope of the present invention.

Claims

1. A method for scheduling IP calls, the method comprising:

the IPPBX receives a call request sent by a server for calling a telephone associated with a dispatching client;

the IPPBX establishes a call connection with a telephone associated with the dispatch client;

the IP PBX of the network voice switch converts voice data acquired by a telephone into IP voice data;

the IP pbx sends the voice over IP data to a server, which forwards the voice over IP data to a dispatch gateway.

2. A method for scheduling IP calls, the method comprising:

a server receives a scheduling request of calling a scheduling object initiated by a scheduling client;

the server sends the scheduling request to a scheduling gateway so that the scheduling gateway calls the scheduling object and establishes call connection with the scheduling object;

the server simultaneously sends a call request for calling the telephone associated with the dispatching client to the IPPBX so that the IPPBX establishes a call connection with the telephone associated with the dispatching client;

the server receives IP voice data sent by an IP PBX of a network voice switch, and the IP voice data is obtained by converting voice data acquired by the telephone by the IPPBX;

and the server sends the IP voice data to a dispatching gateway.

3. A network voice switch, ip pbx, wherein the ip pbx comprises:

the receiving module is used for receiving voice data collected by a telephone;

the conversion module is used for converting the voice data into IP voice data;

the sending module is used for sending the IP voice data to a server, so that the server forwards the IP voice data to a dispatching gateway;

the receiving module is further used for receiving a call request sent by the server for calling the telephone associated with the dispatching client, and the IPPBX further comprises a communication module for establishing a call connection between the IPPBX and the telephone associated with the dispatching client.

4. A server, characterized in that the server comprises:

the receiving module is used for receiving IP voice data sent by the IP PBX of the network voice switch, and the IP voice data is obtained by converting voice data acquired by the IPPBX for a telephone;

the sending module is used for sending the IP voice data to a dispatching gateway;

the receiving module is further configured to receive a scheduling request for calling a scheduling object initiated by a scheduling client, the sending module is further configured to send the scheduling request to a scheduling gateway, so that the scheduling gateway calls the scheduling object and establishes a call connection with the scheduling object, and the sending module is further configured to send a call request for calling a phone associated with the scheduling client to the ip pbx, so that the ip pbx establishes a call connection with the phone associated with the scheduling client.

5. An IP call dispatching system is characterized by comprising a server, a dispatching gateway, a network voice switch IPPBX and a telephone, wherein the telephone is used for acquiring voice data; the IPPBX is used for converting the voice data into IP voice data and sending the IP voice data to the server; the server is used for sending the IP voice data to the dispatching gateway;

the IP call scheduling system also comprises a scheduling client, the telephone is associated with the scheduling client, the scheduling client is used for issuing a scheduling request for calling a scheduling object to the server, the server sends the scheduling request to the scheduling gateway, so that the scheduling gateway calls the scheduling object and establishes call connection with the scheduling object, and the server is also used for sending a call request for calling the telephone associated with the scheduling client to the IPPBX.