CN106327711A - Method and system for realizing VTM business - Google Patents
Method and system for realizing VTM business Download PDFInfo
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- CN106327711A CN106327711A CN201510342537.0A CN201510342537A CN106327711A CN 106327711 A CN106327711 A CN 106327711A CN 201510342537 A CN201510342537 A CN 201510342537A CN 106327711 A CN106327711 A CN 106327711A
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- banquet
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
- G06Q20/108—Remote banking, e.g. home banking
- G06Q20/1085—Remote banking, e.g. home banking involving automatic teller machines [ATMs]
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- General Business, Economics & Management (AREA)
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- Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
Abstract
The invention discloses a method and system for realizing VTM business, and the method comprises the steps of packaging a seat toolbar at the seat side including an A interface, desktop share service and (SipPhone) for each enterprise user separately; establishing communication between the A interface, the desktop share service and the SipPhone of the seat toolbar at the seat side with the A interface, the desktop share service and the SipPhone of a VTM through a VIP platform. <{EN2}>By packaging the seat toolbar for each enterprise user, and utilizing the seat toolbar and the VTM to realize rapid disposition connection, VTM business disposition speed is improved, and VTM business adjusting cost is reduced.
Description
Technical field
The application relates to virtual automatic teller machine (VTM) technology, a kind of method realizing VTM business
And system.
Background technology
VTM technology is developed by ATM automatic drawing machine technology, can only carry out with ATM saving,
The business withdrawn cash is compared, and VTM can not only realize the basic service inquired about, save, withdraw cash and transfer accounts,
Can also carry out hair fastener, cancellation, report the loss, certification of deposit is opened etc. front-end business.By regarding on VTM
Frequently conference system, user can also be linked up by VTM system with contact staff.Contact staff also can mat
The identity of user is judged by this, it is achieved provide the user man-to-man Visualization Service.VTM is by silver
Row sales counter human resources integrated, and reduces the cost of bank human resources, improves related service
Handle efficiency.Advantage of based on VTM system, at public accumalation fund for housing construction inquiry business, China Mobile Service Hall
Related telecommunications business and water, electricity and gas fee payment service etc. are presently required the business that client personnel guides, gradually
Develop to the direction realized by VTM technology.
Although VTM possesses good framework on system performance, but laying of VTM facility exists greatly
The cost of amount.Purchase cost, the studio rent cost of placement, network special line cost and system such as VTM facility
Maintenance cost.For having been provided with the enterprise of perfect service site, they are in no hurry to spend height
High expense uses VTM technology.It is limited to Cost Problems, it is desirable to use VTM platform needs to use altogether
Enjoy the mode of VTM system, reduce the construction cost of VTM platform.Concrete, at present VTM
In market, producer is all to use privately owned interface or do not provide the mode of external interface to provide integration solution
Scheme provides the professional ability of VTM.
The mode using privately owned interface by ability opening to third party enterprise, but can use privately owned interface
Mode, system development is complicated, is directed to the professional technique codes and standards of voice and video communication,
For the common IT integrator or software developer of user side, realize difficulty relatively big, be not easy to VTM
The rapid deployment of business, forms service ability.Integrative solution is provided from facility, platform by producer
And the scheme of backend services, this mode affiliate fixes, and integrated experience is ripe, it is possible to quickly portion
Administration's business, however it is necessary that integration offer, it is impossible to on-demand offer VTM professional ability.If carried out system
Adjust, it is impossible to utilizing existing system to be designed, development cost will be the highest.
Summary of the invention
In order to solve above-mentioned technical problem, the present invention provides a kind of method and system realizing VTM business,
Can rapid deployment VTM operation system, with low cost.
In order to reach the object of the invention, the invention provides a kind of side realizing virtual automatic teller machine VTM business
Method, including:
For each enterprise customer wrapper respectively containing seat interface A interface, Desktop Share service and support Sip
Attend a banquet tool bar in the side of attending a banquet of softphone SipPhone of agreement；
By VTM platform set up side of attending a banquet attend a banquet A interface in tool bar, Desktop Share service and
The A interface of SipPhone Yu VTM facility, Desktop Share service and the communication connection of SipPhone.
Further, attend a banquet instrument in wrapper side of attending a banquet containing A interface, Desktop Share service and SipPhone
Bar specifically includes:
Described A interface, Desktop Share is added by object type extension component OCX control in tool bar
Service and SIPPHONE generate after being packaged described in side of attending a banquet attend a banquet tool bar.
Further, A interface is the interface developed by JavaScipt, and described A interface comprises: attend a banquet
Show busy and/or attend a banquet holding and/or attend a banquet on-hook and/or the development interface of the service of attending a banquet.
Further, set up side of attending a banquet to attend a banquet the logical of A interface and the A interface of VTM facility in tool bar
Letter connection specifically includes:
When showing busy development interface when attending a banquet described in described A interface comprises, described in side of attending a banquet attend a banquet tool bar
In attend a banquet and show that attending a banquet of busy development interface and described VTM facility shows that busy development interface is put down by VTM
The computer telephone integration CTI and Telephone Services Application Programming Interface TSAPI of platform and described VTM
OCX control in facility connects, and shows busy to attend a banquet described in realization；
When attend a banquet described in described A interface comprises the development interface kept time, described in side of attending a banquet attend a banquet tool bar
In the attend a banquet development interface kept of attending a banquet of the development interface and the described VTM facility that keep put down by VTM
The CTI of platform is connected with the OCX control in described VTM facility, with holding of attending a banquet described in realization；
When the development interface of on-hook of attending a banquet described in described A interface comprises, described in side of attending a banquet attend a banquet tool bar
In the attend a banquet development interface of on-hook of attending a banquet of development interface and described VTM facility of on-hook put down by VTM
The CTI of platform is connected with the OCX control in described VTM facility, with on-hook of attending a banquet described in realization；
When the development interface of the service of attending a banquet described in described A interface comprises, described in side of attending a banquet attend a banquet tool bar
In the development interface of the service of attending a banquet of development interface and described VTM facility of the service of attending a banquet put down by VTM
The CTI of platform is connected with the OCX control in described VTM facility, with the service of attending a banquet described in realization.
Further, set up side of attending a banquet to attend a banquet the table of Desktop Share service and described VTM facility in tool bar
Face is shared the communication connection of service and is specifically included:
Attend a banquet the Desktop Share service multimedia access network by VTM platform in tool bar in described side of attending a banquet
The connection of the OCX control in pass MAGW and described VTM facility, it is achieved take with described Desktop Share
Business is communicatively coupled, the Desktop Share service attended a banquet with realization.
Further, the method also includes: work bar of being attended a banquet described side of attending a banquet adds to sharing the pre-of webpage
If position so that user access share webpage time, attended a banquet instrument by side of attending a banquet described in shared webpage
Bar, carries out VTM business.
Further, the method also includes, adds Configuration Service device WAS at described VTM platform,
Attend a banquet number and the termination number that WAS provides for lateral terminal of attending a banquet and attend a banquet according to described VTM platform,
Realize the automatic distribution of the termination number of attend a banquet number and the terminal attended a banquet.
Further, the method also includes: arranges TSAPI interface at described A interface, passes through TSAPI
Be connected with the MAGW interface of described VTM facility, for terminal traffic provide webpage calling WebCall and
Webpage chat WebChat interface.
Further, the method also includes: encapsulate webpage interface of calls at described VTM facility, for real
Existing terminal SipPhone automatically register and encapsulate SipPhone and the external interface of Desktop Share service.
Further, the method also includes:
CTI by described VTM platform, it is achieved attend a banquet voice and/or video and/or webCall,
And/or WebChat Service Management and/or queuing capability.
Further, the method also includes:
Add, at described VTM platform, the application network pre-set or automatically distribute traffic ACD, with reality
The automatic flow of existing VTM business processes and automatically calls distribution.
On the other hand, the application also provides for a kind of system realizing VTM business, including: side device of attending a banquet
And VTM platform；Wherein,
Side device of attending a banquet includes encapsulation unit, for containing A interface, table for each enterprise customer wrapper respectively
Service is shared in face and attends a banquet in the side of attending a banquet of SipPhone tool bar；
VTM platform includes connecting unit, common for foundation attend a banquet A interface in tool bar, desktop of side of attending a banquet
Enjoy and servicing and the communicating of A interface, Desktop Share service and the SipPhone of SipPhone with VTM facility
Connect.
Further, encapsulation unit specifically for, wrapper containing A interface, Desktop Share service and
SipPhone side tool bar of attending a banquet of attending a banquet specifically includes:
In the tool bar of its correspondence, object type extension component OCX control is passed through respectively for each enterprise customer
Add after described A interface, Desktop Share service and SIPPHONE are packaged and generate each enterprise customer's
Attend a banquet tool bar in described side of attending a banquet.
Further, connect unit specifically for,
When showing busy development interface when attending a banquet described in described A interface comprises, described in side of attending a banquet attend a banquet tool bar
In attend a banquet and show that attending a banquet of busy development interface and described VTM facility shows that busy development interface is put down by VTM
Computer telephone integration CTI and TSAPI of platform is connected with the OCX control in described VTM facility, with
Attending a banquet described in realization, it is busy to show；
When attend a banquet described in described A interface comprises the development interface kept time, described in side of attending a banquet attend a banquet tool bar
In the attend a banquet development interface kept of attending a banquet of the development interface and the described VTM facility that keep put down by VTM
The CTI of platform is connected with the OCX control in described VTM facility, with holding of attending a banquet described in realization；
When the development interface of on-hook of attending a banquet described in described A interface comprises, described in side of attending a banquet attend a banquet tool bar
In the attend a banquet development interface of on-hook of attending a banquet of development interface and described VTM facility of on-hook put down by VTM
The CTI of platform is connected with the OCX control in described VTM facility, with on-hook of attending a banquet described in realization；
When the development interface of the service of attending a banquet described in described A interface comprises, described in side of attending a banquet attend a banquet tool bar
In the development interface of the service of attending a banquet of development interface and described VTM facility of the service of attending a banquet put down by VTM
The CTI of platform is connected with the OCX control in described VTM facility, with the service of attending a banquet described in realization；
Attend a banquet the service of tool bar Desktop Share and SipPhone and described VTM facility in side of attending a banquet described in foundation
Desktop Share service and the communication connection of SipPhone.
Further, connect unit specifically for, side of attending a banquet described in foundation attend a banquet in tool bar A interface and
The A interface of SipPhone and described VTM facility and the communication connection of SipPhone；
By the OCX control in the MAGW of described VTM platform and described VTM facility, it is achieved institute
State side of attending a banquet to attend a banquet the logical of Desktop Share service and the Desktop Share service of described VTM facility in tool bar
Letter connects, and then realizes the Desktop Share service attended a banquet.
Further, side device of attending a banquet also includes arranging unit, adds for work bar of being attended a banquet described side of attending a banquet
Add to share the predeterminated position of webpage, so that user is when accessing shared webpage, by the institute of shared webpage
State side of attending a banquet to attend a banquet tool bar, carry out VTM business.
Further, VTM platform is additionally provided with Configuration Service device WAS, for for attending a banquet and attending a banquet
Attend a banquet number and the termination number that lateral terminal provides, it is achieved the termination number of attend a banquet number and the terminal attended a banquet
Automatic distribution.
Further, TSAPI interface is set at described A interface, described in side device of attending a banquet also include business
Interface unit, for being connected by the MAGW interface of TSAPI with described VTM facility, for terminal industry
Business provides WebCall and WebChat interface.
Further, this system also includes that VTM facility, described VTM facility at least include that webpage calls
Unit, is used for encapsulating webpage interface of calls, it is achieved automatically the registering and encapsulate SipPhone of terminal SipPhone
The interface external with Desktop Share service.
Further, VTM platform is additionally operable to,
Realize attending a banquet voice and/or video by CTI and/or webCall and/or WebChat services
Management and/or queuing capability.
Further, VTM platform is additionally operable to,
Add the application network that pre-sets or ACD, with realize the automatic flow of VTM business process and
Automatically distribution is called.
Compared with prior art, the technical scheme that the present invention provides, including: seal respectively for each enterprise customer
Dress comprises A interface, tool bar is attended a banquet in the side of attending a banquet of Desktop Share service and (SipPhone)；By void
Intend automatic teller machine (VTM) platform set up side of attending a banquet attend a banquet A interface in tool bar, Desktop Share service and
The A interface of SipPhone Yu VTM facility, Desktop Share service and the communication connection of SipPhone.This
Invent by encapsulating, for enterprise customer, tool bar of attending a banquet, utilize tool bar realization great with VTM of attending a banquet quick
Dispose and connect, improve the speed of VTM service deployment, reduce the cost carrying out VTM business reorganization.
Accompanying drawing explanation
Accompanying drawing is used for providing being further appreciated by technical scheme, and constitutes one of description
Point, for explaining the technical scheme of the application together with embodiments herein, it is not intended that the application
The restriction of technical scheme.
Fig. 1 is the flow chart that the present invention realizes the method for VTM business；
Fig. 2 is the structured flowchart that the present invention realizes the system of VTM business.
Detailed description of the invention
For making the purpose of the application, technical scheme and advantage clearer, below in conjunction with accompanying drawing
Embodiments herein is described in detail.It should be noted that in the case of not conflicting, this Shen
Embodiment in please and the feature in embodiment can mutual combination in any.
Fig. 1 is the flow chart that the present invention realizes the method for VTM business, as it is shown in figure 1, include:
Step 100, for each enterprise customer respectively wrapper, containing A interface, (Agent interface, connects also known as seat
Mouthful), the side of attending a banquet of the softphone (SipPhone) of Desktop Share service and support Sip agreement attends a banquet instrument
Bar.
Wrapper side tool bar of attending a banquet of attending a banquet containing A interface, Desktop Share service and SipPhone specifically includes:
By object type extension component (OCX) control A interface, Desktop Share service in tool bar
Generate side of attending a banquet with SipPhone after being packaged to attend a banquet tool bar.
It should be noted that the method for encapsulation A interface, Desktop Share service and SipPhone is this area
The conventional techniques means of technical staff, do not repeat them here.
A interface is the interface developed by JavaScipt, and A interface comprises: attends a banquet and shows busy and/or attend a banquet
Keep and/or attend a banquet on-hook and/or the development interface of the service of attending a banquet.
Step 101, set up attend a banquet A interface in tool bar, Desktop Share of side of attending a banquet by VTM platform and take
Business and the A interface of SipPhone Yu VTM facility, Desktop Share service and the communication connection of SipPhone.
In this step, set up side of attending a banquet and attend a banquet the logical of A interface and the A interface of VTM facility in tool bar
Letter connection specifically includes:
When A interface comprise attend a banquet show busy development interface time, side of attending a banquet attend a banquet tool bar is attended a banquet show busy
Development interface shows the busy development interface compuphone collection by VTM platform with attending a banquet of VTM facility
Become (CTI) and Telephone Services Application Programming Interface (TSAPI, telephoney service Application
Programming Interface) it is connected with the OCX control in VTM facility, show busy to realize attending a banquet；
When A interface comprises and attends a banquet the development interface kept, attend a banquet to attend a banquet in tool bar and keep in side of attending a banquet
Development interface and the development interface kept CTI and VTM by VTM platform that attend a banquet of VTM facility
OCX control in facility connects, to realize attending a banquet holding；
When A interface comprises the development interface of on-hook of attending a banquet, attend a banquet on-hook of attending a banquet in tool bar in side of attending a banquet
The development interface of the on-hook of attending a banquet of development interface and VTM facility CTI and VTM by VTM platform
OCX control in facility connects, to realize attending a banquet on-hook；
When A interface comprises the development interface of the service of attending a banquet, attend a banquet the service of attending a banquet in tool bar in side of attending a banquet
The development interface of the service of attending a banquet of development interface and VTM facility CTI and VTM by VTM platform
OCX control in facility connects, to realize the service of attending a banquet.
Set up side of attending a banquet to attend a banquet the Desktop Share service of Desktop Share service and VTM facility in tool bar
Communication connection specifically includes:
Attend a banquet the Desktop Share service multimedia cut-in net gate by VTM platform in tool bar in side of attending a banquet
The connection of the OCX control in MAGW and VTM facility, it is achieved communicate even with Desktop Share service
Connect, the Desktop Share service attended a banquet with realization.
The SipPhone communication link of SipPhone Yu VTM facility in tool bar it should be noted that attend a banquet
After connecing, it is achieved the attend a banquet video with VTM terminal and voice call termination function.General, at communication connection
During system, video or language need to carry out relevant treatment, such as, video is rendered display.
The inventive method also includes: work bar of being attended a banquet side of attending a banquet adds the predeterminated position to shared webpage, with
Make user access share webpage time, attended a banquet tool bar by the side of attending a banquet of shared webpage, carry out VTM industry
Business.
The inventive method also includes, adds Configuration Service device (WAS), WAS root at VTM platform
Attend a banquet number and the termination number provided for lateral terminal of attending a banquet and attend a banquet according to VTM platform, it is achieved the seat attended a banquet
The automatic distribution of the termination number of seat number and terminal.
A interface of the present invention also includes Telephone Services Application Programming Interface (TSAPI) interface, is used for
It is connected with multimedia cut-in net gate (MAGW) interface of VTM facility, provides WebCall for terminal traffic
(webpage calling) and WebChat (webpage chat) interface.
The inventive method also includes: encapsulates webpage interface of calls at VTM facility, is used for realizing terminal
SipPhone registers and encapsulates SipPhone and the Desktop Share external interface of service automatically.Here, envelope
The method of dress is identical with conventional voice calls, uses and SipPhone is encapsulated as the realization of OCX control.
The inventive method also includes: by the CTI of VTM platform, it is achieved attend a banquet voice and/or video,
And/or webCall and/or WebChat Service Management and/or queuing capability.
The inventive method also includes: adds, at VTM platform, the application network pre-set or automatically distributes words
Business (ACD, Automatic Call Distribution), to realize the automatic flow process of VTM business
And automatically call distribution.Here, the application network pre-set can be ZXIN (in emerging intelligent network).
The present invention, by encapsulating, for enterprise customer, tool bar of attending a banquet, utilizes attend a banquet tool bar and the great reality of VTM
Existing rapid deployment connects, and improves the speed of VTM service deployment, reduces and carry out VTM business reorganization
Cost.
Fig. 2 is the system that the present invention realizes VTM business, as in figure 2 it is shown, include: attend a banquet side device and
VTM platform；Wherein,
Side device of attending a banquet includes encapsulation unit, for containing A interface, table for each enterprise customer wrapper respectively
Service is shared in face and attends a banquet in the side of attending a banquet of SipPhone tool bar；
VTM platform includes connecting unit, common for foundation attend a banquet A interface in tool bar, desktop of side of attending a banquet
Enjoy and servicing and the communicating of A interface, Desktop Share service and the SipPhone of SipPhone with VTM facility
Connect.
Encapsulation unit is attended a banquet side containing A interface, Desktop Share service and SipPhone specifically for, wrapper
Tool bar of attending a banquet specifically includes: pass through object type respectively in the tool bar of its correspondence for each enterprise customer
Extension component OCX control adds after A interface, Desktop Share service and SIPPHONE are packaged raw
Attend a banquet tool bar in the side of attending a banquet becoming each enterprise customer.
Connect unit specifically for,
When A interface comprise attend a banquet show busy development interface time, by computer telephone integration CTI and VTM
OCX control in facility connects, and attends a banquet and show busy development interface and VTM in tool bar of being attended a banquet side of attending a banquet
Attending a banquet of facility shows that busy development interface connects, it is achieved attending a banquet, it is busy to show；
When A interface comprises and attends a banquet the development interface kept, by the OCX in CTI Yu VTM facility
Control connects, the guarantor that attends a banquet of attend a banquet in tool bar of being attended a banquet side of the attending a banquet development interface kept and VTM facility
The development interface held is by the OCX control in CTI and TSAPI and the VTM facility of VTM platform even
Connect, it is achieved holding of attending a banquet；
When A interface comprises the development interface of on-hook of attending a banquet, by the OCX in CTI Yu VTM facility
Control connects, attend a banquet in tool bar of being attended a banquet side of the attending a banquet development interface of on-hook and the extension of attending a banquet of VTM facility
The development interface of machine connects, it is achieved on-hook of attending a banquet；
When A interface comprises the development interface of the service of attending a banquet, by the OCX in CTI Yu VTM facility
Control connects, the development interface of the service of attending a banquet in tool bar of being attended a banquet side of attending a banquet and the clothes of attending a banquet of VTM facility
The development interface of business connects, to realize the service of attending a banquet；
Set up the attend a banquet desktop of the service of tool bar Desktop Share and SipPhone Yu VTM facility of side of attending a banquet common
The service of enjoying and the communication connection of SipPhone.
Connect unit specifically for, set up side of attending a banquet and attend a banquet A interface and SipPhone and VTM in tool bar
The A interface of facility and the communication connection of SipPhone；
By the OCX control in MAGW and the VTM facility of VTM platform, it is achieved attend a banquet in side of attending a banquet
The communication connection of the Desktop Share service of Desktop Share service and VTM facility in tool bar, and then realize sitting
The Desktop Share service of seat.
Side device of attending a banquet also includes arranging unit, adds to sharing webpage for work bar of being attended a banquet side of attending a banquet
Predeterminated position so that user access share webpage time, attended a banquet tool bar by the side of attending a banquet of shared webpage,
Carry out VTM business.
VTM platform is additionally provided with Configuration Service device (WAS), for carrying for lateral terminal of attending a banquet and attend a banquet
Attend a banquet number and the termination number of confession, it is achieved automatically dividing of the termination number of attend a banquet number and the terminal attended a banquet
Join.
Arranging TSAPI interface at A interface, side device of attending a banquet also includes business interface unit, is used for passing through
The multimedia cut-in net gate MAGW interface of TSAPI with VTM facility is connected, and provides for terminal traffic
WebCall and WebChat interface.
Present system also includes that VTM facility, VTM facility at least include webpage calling unit, are used for
Encapsulation webpage interface of calls, it is achieved terminal SipPhone automatically register and encapsulate SipPhone and desktop altogether
The interface that the service of enjoying is external.
VTM platform is additionally operable to, by CTI realize attending a banquet voice and/or video and/or webCall,
And/or WebChat Service Management and/or queuing capability.
VTM platform is additionally operable to, and adds the application network or ACD pre-set, to realize VTM business
Automatic flow process and automatically call distribution.
Although the embodiment disclosed by the application is as above, but described content only readily appreciates the application
And the embodiment used, it is not limited to the application, such as the concrete reality in embodiment of the present invention
Existing method.Technical staff in any the application art, without departing from the spirit disclosed by the application
On the premise of scope, any amendment and change can be carried out in the form implemented and details, but this
The scope of patent protection of application, still must be defined in the range of standard with appending claims.
Claims (21)
1. the method realizing virtual automatic teller machine VTM business, it is characterised in that including:
For each enterprise customer wrapper respectively containing seat interface A interface, Desktop Share service and support Sip
Attend a banquet tool bar in the side of attending a banquet of softphone SipPhone of agreement；
By VTM platform set up side of attending a banquet attend a banquet A interface in tool bar, Desktop Share service and
The A interface of SipPhone Yu VTM facility, Desktop Share service and the communication connection of SipPhone.
Method the most according to claim 1, it is characterised in that described wrapper contains A interface, table
Service is shared in face and SipPhone attends a banquet, and side tool bar of attending a banquet specifically includes:
Described A interface, Desktop Share is added by object type extension component OCX control in tool bar
Service and SIPPHONE generate after being packaged described in side of attending a banquet attend a banquet tool bar.
Method the most according to claim 1 and 2, it is characterised in that described A interface is for passing through
The interface of JavaScipt exploitation, described A interface comprises: attends a banquet and shows busy and/or attend a banquet holding and/or seat
Seat on-hook and/or the development interface of the service of attending a banquet.
Method the most according to claim 3, it is characterised in that attend a banquet instrument in described foundation side of attending a banquet
In bar, A interface specifically includes with the communication connection of the A interface of VTM facility:
When showing busy development interface when attending a banquet described in described A interface comprises, described in side of attending a banquet attend a banquet tool bar
In attend a banquet and show that attending a banquet of busy development interface and described VTM facility shows that busy development interface is put down by VTM
The computer telephone integration CTI and Telephone Services Application Programming Interface TSAPI of platform and described VTM
OCX control in facility connects, and shows busy to attend a banquet described in realization；
When attend a banquet described in described A interface comprises the development interface kept time, described in side of attending a banquet attend a banquet tool bar
In the attend a banquet development interface kept of attending a banquet of the development interface and the described VTM facility that keep put down by VTM
The CTI of platform is connected with the OCX control in described VTM facility, with holding of attending a banquet described in realization；
When the development interface of on-hook of attending a banquet described in described A interface comprises, described in side of attending a banquet attend a banquet tool bar
In the attend a banquet development interface of on-hook of attending a banquet of development interface and described VTM facility of on-hook put down by VTM
The CTI of platform is connected with the OCX control in described VTM facility, with on-hook of attending a banquet described in realization；
When the development interface of the service of attending a banquet described in described A interface comprises, described in side of attending a banquet attend a banquet tool bar
In the development interface of the service of attending a banquet of development interface and described VTM facility of the service of attending a banquet put down by VTM
The CTI of platform is connected with the OCX control in described VTM facility, with the service of attending a banquet described in realization.
Method the most according to claim 1 and 2, it is characterised in that attend a banquet in described foundation side of attending a banquet
In tool bar, Desktop Share service is specifically wrapped with the communication connection of the Desktop Share service of described VTM facility
Include:
Attend a banquet the Desktop Share service multimedia access network by VTM platform in tool bar in described side of attending a banquet
The connection of the OCX control in pass MAGW and described VTM facility, it is achieved take with described Desktop Share
Business is communicatively coupled, the Desktop Share service attended a banquet with realization.
Method the most according to claim 1 and 2, it is characterised in that the method also includes: by institute
State side of attending a banquet attend a banquet work bar add to share webpage predeterminated position so that user access share webpage
Time, attended a banquet tool bar by side of attending a banquet described in shared webpage, carry out VTM business.
Method the most according to claim 1 and 2, it is characterised in that the method also includes, in institute
State VTM platform and add Configuration Service device WAS, WAS according to described VTM platform for attending a banquet and sitting
Attend a banquet number and the termination number that seat lateral terminal provides, it is achieved the terminal number of attend a banquet number and the terminal attended a banquet
The automatic distribution of code.
Method the most according to claim 1 and 2, it is characterised in that the method also includes: in institute
State A interface and TSAPI interface is set, connected by the MAGW interface of TSAPI with described VTM facility
Connect, provide webpage calling WebCall and webpage chat WebChat interface for terminal traffic.
Method the most according to claim 1 and 2, it is characterised in that the method also includes: in institute
State VTM facility encapsulation webpage interface of calls, for realizing automatically registering and encapsulating of terminal SipPhone
SipPhone and Desktop Share service external interface.
Method the most according to claim 1, it is characterised in that the method also includes:
CTI by described VTM platform, it is achieved attend a banquet voice and/or video and/or webCall,
And/or WebChat Service Management and/or queuing capability.
11. methods according to claim 1, it is characterised in that the method also includes:
Add, at described VTM platform, the application network pre-set or automatically distribute traffic ACD, with reality
The automatic flow of existing VTM business processes and automatically calls distribution.
12. 1 kinds of systems realizing VTM business, it is characterised in that including: attend a banquet side device and VTM
Platform；Wherein,
Side device of attending a banquet includes encapsulation unit, for containing A interface, table for each enterprise customer wrapper respectively
Service is shared in face and attends a banquet in the side of attending a banquet of SipPhone tool bar；
VTM platform includes connecting unit, common for foundation attend a banquet A interface in tool bar, desktop of side of attending a banquet
Enjoy and servicing and the communicating of A interface, Desktop Share service and the SipPhone of SipPhone with VTM facility
Connect.
13. systems according to claim 12, it is characterised in that described encapsulation unit specifically for,
Wrapper side tool bar of attending a banquet of attending a banquet containing A interface, Desktop Share service and SipPhone specifically includes:
In the tool bar of its correspondence, object type extension component OCX control is passed through respectively for each enterprise customer
Add after described A interface, Desktop Share service and SIPPHONE are packaged and generate each enterprise customer's
Attend a banquet tool bar in described side of attending a banquet.
14. systems according to claim 13, it is characterised in that connect unit specifically for,
When showing busy development interface when attending a banquet described in described A interface comprises, described in side of attending a banquet attend a banquet tool bar
In attend a banquet and show that attending a banquet of busy development interface and described VTM facility shows that busy development interface is put down by VTM
Computer telephone integration CTI and TSAPI of platform is connected with the OCX control in described VTM facility, with
Attending a banquet described in realization, it is busy to show；
When attend a banquet described in described A interface comprises the development interface kept time, described in side of attending a banquet attend a banquet tool bar
In the attend a banquet development interface kept of attending a banquet of the development interface and the described VTM facility that keep put down by VTM
The CTI of platform is connected with the OCX control in described VTM facility, with holding of attending a banquet described in realization；
When the development interface of on-hook of attending a banquet described in described A interface comprises, described in side of attending a banquet attend a banquet tool bar
In the attend a banquet development interface of on-hook of attending a banquet of development interface and described VTM facility of on-hook put down by VTM
The CTI of platform is connected with the OCX control in described VTM facility, with on-hook of attending a banquet described in realization；
When the development interface of the service of attending a banquet described in described A interface comprises, described in side of attending a banquet attend a banquet tool bar
In the development interface of the service of attending a banquet of development interface and described VTM facility of the service of attending a banquet put down by VTM
The CTI of platform is connected with the OCX control in described VTM facility, with the service of attending a banquet described in realization；
Attend a banquet the service of tool bar Desktop Share and SipPhone and described VTM facility in side of attending a banquet described in foundation
Desktop Share service and the communication connection of SipPhone.
15. systems according to claim 14, it is characterised in that described connection unit specifically for,
Attend a banquet the A interface of A interface and SipPhone and described VTM facility in tool bar in side of attending a banquet described in foundation
Communication connection with SipPhone；
By the OCX control in the MAGW of described VTM platform and described VTM facility, it is achieved institute
State side of attending a banquet to attend a banquet the logical of Desktop Share service and the Desktop Share service of described VTM facility in tool bar
Letter connects, and then realizes the Desktop Share service attended a banquet.
16. according to the system described in claim 12 or 13, it is characterised in that described in attend a banquet side device also
Including arranging unit, add to the predeterminated position sharing webpage for work bar of being attended a banquet in described side of attending a banquet,
So that user access share webpage time, attended a banquet tool bar by side of attending a banquet described in shared webpage, carry out
VTM business.
17. systems according to claim 14, it is characterised in that described VTM platform also sets up
There is Configuration Service device WAS, for attend a banquet number and the termination number that provide for lateral terminal of attending a banquet and attend a banquet,
Realize the automatic distribution of the termination number of attend a banquet number and the terminal attended a banquet.
18. according to the system described in claim 12 or 13, it is characterised in that set at described A interface
Put TSAPI interface, described in side device of attending a banquet also include business interface unit, for by TSAPI and institute
The MAGW interface stating VTM facility connects, and provides WebCall and WebChat interface for terminal traffic.
19. according to the system described in claim 12 or 13, it is characterised in that this system also includes VTM
Facility, described VTM facility at least include webpage calling unit, are used for encapsulating webpage interface of calls, it is achieved
Terminal SipPhone automatically register and encapsulate SipPhone and the Desktop Share external interface of service.
20. systems according to claim 14, it is characterised in that described VTM platform is additionally operable to,
Realize attending a banquet voice and/or video by CTI and/or webCall and/or WebChat services
Management and/or queuing capability.
21. systems according to claim 14, it is characterised in that described VTM platform is additionally operable to,
Add the application network that pre-sets or ACD, process and automatically realizing the automatic flow of VTM business
Calling distribution.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510342537.0A CN106327711B (en) | 2015-06-18 | 2015-06-18 | Method and system for realizing VTM service |
| PCT/CN2016/085485 WO2016202220A1 (en) | 2015-06-18 | 2016-06-12 | Method and system for implementing vtm service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201510342537.0A CN106327711B (en) | 2015-06-18 | 2015-06-18 | Method and system for realizing VTM service |
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| CN106327711B CN106327711B (en) | 2020-06-30 |
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| WO (1) | WO2016202220A1 (en) |
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Also Published As
| Publication number | Publication date |
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| WO2016202220A1 (en) | 2016-12-22 |
| CN106327711B (en) | 2020-06-30 |
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