CN106203639A - The distribution method of business operation and device - Google Patents
The distribution method of business operation and device Download PDFInfo
- Publication number
- CN106203639A CN106203639A CN201610509481.8A CN201610509481A CN106203639A CN 106203639 A CN106203639 A CN 106203639A CN 201610509481 A CN201610509481 A CN 201610509481A CN 106203639 A CN106203639 A CN 106203639A
- Authority
- CN
- China
- Prior art keywords
- business operation
- business
- operation person
- highest
- person
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
Landscapes
- Business, Economics & Management (AREA)
- Human Resources & Organizations (AREA)
- Engineering & Computer Science (AREA)
- Entrepreneurship & Innovation (AREA)
- Strategic Management (AREA)
- Economics (AREA)
- Tourism & Hospitality (AREA)
- Marketing (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Educational Administration (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Game Theory and Decision Science (AREA)
- Development Economics (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The present invention relates to the communications field, disclose the distribution method of a kind of business operation, including: receive the solicited message of the business demand of user's input；The attribute of each business operation person and business demand are carried out similarity mode, obtains the business operation person that matching degree is the highest；Search the terminal corresponding to business operation person that matching degree is the highest；To terminal issuing service operational order.The invention also discloses the distributor of a kind of business operation.Compared with prior art, the present invention can be by the highest business operation person's issuing service operational order of matching degree so that business operation person can arrive, in the time specified, the place specified carry out business operation, it is to avoid the inefficient problem of business operation.
Description
Technical field
The present invention relates to the communications field, particularly to the distribution method of business operation in the communications field and device.
Background technology
Along with the fast development of development of Mobile Internet technology, the terminal unit such as smart mobile phone, panel computer or TV has become
For one of equipment indispensable in people's daily life.At present, most of businessmans can provide and on-site install or on-site maintenance
Business.Such as, when buying TV, general businessman all can provide and on-site install service.If TV is to be purchased by shopping website
Buying, user also needs to contact online customer service, is contacted the engineer on-siteed install by online customer service.If but contact staff
The reasons such as relatively busy or contact staff's carelessness, may result in engineer and cannot arriving, in the time specified, the place specified is visitor
Family provides build-in services.
If the terminal unit that user buys breaks down, and user is not desired to go out maintenance, can be electric after sale by dialing
Words or online contact customer service after sale, to allow engineer's on-site maintenance after sale.But exist in actual operating process and much ask
Topic, such as: if the reason such as customer service is relatively busy, may result in engineer and cannot arriving, in the time specified, the place specified is visitor
Family provides maintenance service, and period of reservation of number is longer.Or owing to the client needing on-site maintenance is the most, contact staff may
Can forget, causing engineer after sale cannot keep in repair for client, not only work efficiency is extremely low, and period of reservation of number is longer
And also can not get effectively processing after waiting.
Summary of the invention
The purpose of the embodiment of the present invention is to provide distribution method and the device of a kind of business operation so that business operation person
Can arrive, in time of specifying, the place specified and provide business operation for client, it is to avoid the inefficient problem of business operation.
For solving above-mentioned technical problem, embodiments provide the distribution method of a kind of business operation, including: receive
The solicited message of the business demand of user's input；The attribute of each business operation person and business demand are carried out similarity mode,
To the business operation person that matching degree is the highest；Search the terminal corresponding to business operation person that matching degree is the highest；Industry is issued to terminal
Business operational order.
The embodiment of the present invention additionally provides the distributor of a kind of business operation, including: receiver module, matching module, look into
Look for module and issue instruction module；Receiver module, for receiving the solicited message of the business demand of user's input；Matching module,
For the attribute of each business operation person is carried out similarity mode with the business demand received by receiver module, obtain matching degree
The highest business operation person；Search module, for searching the terminal corresponding to business operation person that matching degree is the highest；Under send instructions
Module, for searching the terminal issuing service operational order that module searches arrives.
The embodiment of the present invention in terms of existing technologies, by receiving the solicited message of business demand of user's input；
The attribute of each business operation person and business demand are carried out similarity mode, obtains the business operation person that matching degree is the highest；Make,
The business operation person more mated with business demand can be searched intelligently.The business operation person institute the highest by searching matching degree
Corresponding terminal；To terminal issuing service operational order；Allow to issue industry by the business operation person the highest to matching degree
Business operational order, thus, business operation person can arrive, in the time specified, the place specified and provide business operation for client, keeps away
Exempt from the inefficient problem of business operation.
It addition, business demand includes fault parameter, service position；The attribute of business operation person includes: technical ability and production capacity ginseng
Number；Wherein, production capacity parameter includes: in the working day finishing service operation number of times and every time business operation spent time
Long.By by fault parameter respectively with technical ability and the matching degree of production capacity parameter of business operation person, obtain the industry that matching degree is the highest
Business operator so that matching result is more accurate, person can arrive appointment in the time specified to further ensure business operation
Place provide business operation for client.
It addition, the attribute of each business operation person and business demand are being carried out similarity mode, obtain matching degree the highest
In business operation person, the attribute of business operation person is weighted, obtains the business operation person that matching degree is the highest.By root
According to the result of weighted calculation, obtain the business operation person that matching degree is the highest, can make the attribute of business operation person is carried out numeral
Change operation so that operating result is more accurate, and can obtain the business operation person that matching degree is the highest more intuitively.
It addition, according to the similarity of technical ability Yu business demand, configure the first weight for technical ability；According to complete in the working day
Become the number of times of business operation and duration that every time business operation is spent, calculate average operation timeliness, according to default man-hour and
The operating time of work at present day calculates this day residue operating time, according to residue operating time and the ratio of average work limitation
Example, for production capacity parameter configuration the second weight.It is technical ability and production capacity parameter configuration weight by the way, may further ensure that
The matching precision of the attribute of business demand and business operation person, it is thus possible to be further ensured that the feasibility of the present invention.
It addition, the attribute of business operation person also includes following any one or its combination in any: current location, work shape
State, preset service region.In this way, the attribute of the person that may further ensure that business operation and business demand mate essence
Degree, it is thus possible to provide the user the most suitably business operation person to carry out business operation for it.
It addition, the attribute of each business operation person and business demand are being carried out similarity mode, obtain matching degree the highest
In business operation person, according to attribute and the similarity of business demand of business operation person, screening from all business operation persons
The business operation person joined, until finding the business operation person that matching degree is the highest.Matching degree is searched the highest by the way of screening
Business operation person, for the invention provides another implementation, further increases the technical feasibility of the present invention.
It addition, after obtaining the business operation person that matching degree is the highest, also include: create and preserve the industry that matching degree is the highest
Business operator and the corresponding relation of business demand；Electricity can be generated by creating the corresponding relation of business operation person and business demand
Sub-work order, and electronic work order can include business demand and create electronic work order time；Can also be by business operation person's
Historical operating data preserves, and is favorably improved the efficiency of subsequent calls historical operating data.
It addition, after terminal issuing service operational order, also include: receive business operation and complete instruction；Wherein, industry
Business operation completes to instruct at least include business operation person and business demand information；Analyze business operation and complete instruction, more new business
The attribute of operator.When business operation completes, the instruction that can complete according to the establishment time of electronic work order and reception business
Calculate this single working time spent, and with this, attribute etc. of production capacity parameter, business operation person can have been carried out more
Newly, by the attribute of business operation person is updated so that the attribute of the business operation person of historical record can be carried out reality
Shi Gengxin, it is ensured that the attribute that attribute is current business operator of the business operation person of storage.
It addition, the distributor of business operation also includes computing module；Computing module is for being mated at matching module
When spending the highest business operation person, the attribute of business operation person is weighted, obtains the business operation that matching degree is the highest
Person.
Accompanying drawing explanation
Fig. 1 is according to the flow chart of the distribution method of business operation in first embodiment of the invention；
Fig. 2 is according to the flow chart of the distribution method of business operation in second embodiment of the invention；
Fig. 3 is according to the flow chart of the distribution method of business operation in third embodiment of the invention；
Fig. 4 is according to the flow chart of the distribution method of business operation in four embodiment of the invention；
Fig. 5 is according to the flow chart of the distribution method of business operation in fifth embodiment of the invention；
Fig. 6 is according to the block diagram of the distributor of business operation in sixth embodiment of the invention；
Fig. 7 is according to the block diagram of the distributor of business operation in seventh embodiment of the invention；
Fig. 8 is according to the block diagram of the distribution system of business operation in eighth embodiment of the invention；
Fig. 9 is according to the block diagram of terminal in ninth embodiment of the invention.
Detailed description of the invention
For making the object, technical solutions and advantages of the present invention clearer, below in conjunction with the accompanying drawing each reality to the present invention
The mode of executing is explained in detail.But, it will be understood by those skilled in the art that in each embodiment of the present invention,
In order to make reader be more fully understood that, the application proposes many ins and outs.But, even if there is no these ins and outs and base
Many variations and amendment in following embodiment, it is also possible to realize the application technical scheme required for protection.
First embodiment of the present invention relates to the distribution method of a kind of business operation, and idiographic flow is as it is shown in figure 1, it wraps
Include:
Step 101, receives the solicited message of the business demand of user's input.
It should be noted that user can be by the webpage account incoming traffic demand of the client of terminal or terminal
Solicited message, and the solicited message of business demand is sent to server, server can receive the business demand of user's input
Solicited message.
Step 102, carries out similarity mode by the attribute of each business operation person and business demand, obtains matching degree the highest
Business operation person.Wherein, business operation person can be after-sales service engineer, after sale commissioning engineer or installation engineer
Deng.
Step 103, searches the terminal corresponding to business operation person that matching degree is the highest.
Present embodiment can be installed in the terminal of each engineer application program in advance that make house calls.Need explanation
Be, it is also possible to the binding information one by one of prestore in the server each business operation person and terminal, the highest according to matching degree
Business operation person and binding relationship search the terminal corresponding to business operation person that matching degree is the highest.
Step 104, to terminal issuing service operational order.
Can complete to send either simplex to be made by sending instructions under the application program of this engineer.So that matching degree is the highest
Business operation person can provide a user with the service such as on-site maintenance or installation according to being issued to the business operating instructions of terminal.
By foregoing, it is seen that, by receiving the request letter of the business demand of user's input in present embodiment
Breath；The attribute of each business operation person and business demand are carried out similarity mode, obtains the business operation person that matching degree is the highest；Make
, the business operation person more mated with business demand can be searched intelligently.The business operation the highest by searching matching degree
Terminal corresponding to person；To terminal issuing service operational order；Allow to by terminal to the highest business operation of matching degree
Person's issuing service operational order, thus, business operation person can arrive, in the time specified, the place specified and provide industry for client
Business operation, it is to avoid business operation inefficient problem.
Second embodiment of the present invention relates to the distribution method of a kind of business operation, and in the present embodiment, business is grasped
The attribute of author includes: the technical ability of business operation person and production capacity parameter.Idiographic flow as in figure 2 it is shown, comprising:
Step 201, receives the solicited message of the business demand of user's input.Wherein, business demand can include that fault is joined
Number, service position.
Step 202, is weighted the attribute of business operation person, obtains the business operation person that matching degree is the highest.
Specifically, the number of times of finishing service operation and each business in production capacity parameter may include that a working day
The duration that operation is spent.
According to the similarity of technical ability Yu business demand, configure the first weight for technical ability.Such as: above-mentioned fault parameter is TV
Machine cannot show.If the technical ability of business operation person for maintenance television set, then be this business operation person technical ability configure first
Weight can be 1.If the technical ability of business operation person is maintenance air-conditioning, then it is the first power of the technical ability configuration of this business operation person
Weight can be 0.It should be noted that the concrete numerical value of the first weight is not limited by present embodiment, more than it is intended only as model
Example illustrates.
The duration that the number of times operated according to finishing service in the working day and each business operation are spent, calculates flat
All work limitations.The duration that business operation each in one working day is spent can be sued for peace, obtain work at present day
Operating time.And by operating time divided by the number of times of finishing service operation in this working day, obtain average operation timeliness.
This day residue operating time is calculated, according to residue operating time and average work limitation according to default man-hour and operating time
Ratio, for production capacity parameter configuration the second weight.Such as: the ratio of the ratio of residue operating time and average work limitation is the biggest,
Second weight of configuration is the biggest, and the ratio of the ratio of residue operating time and average work limitation is the least, the second weight of configuration
The least.Or, can directly using residue operating time and average work limitation ratio as configuration the second weight.The present invention
The configuration mode of the second weight is not particularly limited, as long as the arbitrary disposition side of the second weight of above-mentioned purpose can be realized
Formula, all should be within protection scope of the present invention.
Technical ability and the production capacity parameter of business operation person are weighted by the first weight and the second weight according to configuration as above
Calculate, using business operation person maximum for result of calculation as the highest business operation person of similarity mode.
Step 203, searches the terminal corresponding to business operation person that matching degree is the highest.
Step 204, to terminal issuing service operational order.
By foregoing, it is seen that, in present embodiment by fault parameter respectively with the technical ability of business operation person
With the matching degree of production capacity parameter, obtain the business operation person that matching degree is the highest so that matching result is more accurate, is further ensured that
Business operation person can arrive, in the time specified, the place specified provide business operation for client.
Third embodiment of the present invention relates to the distribution method of a kind of business operation.3rd embodiment is implemented second
Improve on the basis of mode, mainly the improvement is that: in third embodiment of the invention, the attribute of business operation person
Also include following any one or its combination in any: current location, duty, preset service region.Present embodiment is with industry
Illustrate as a example by the current location of business operator, idiographic flow, as shown in Figure 3:
Step 301, receives the solicited message of the business demand of user's input.Wherein, business demand can include that fault is joined
Number, service position.
Step 302, configures the first weight for technical ability, for production capacity parameter configuration the second weight, for current location and service bit
Distance configuration the 3rd weight put.
Specifically, if the distance size of current location and service position is in the first preset range, then it is above-mentioned distance
Configuration Values is the 3rd weight of a.If the distance size of current location and service position is in the second preset range, then be above-mentioned away from
From the 3rd weight that Configuration Values is b.Further, when the maximum of the first preset range is less than the minima of the second preset range, a
More than b.
Step 303, is weighted the attribute of business operation person, obtains the business operation person that matching degree is the highest.
Specifically, according to the first weight, the second weight and the 3rd weight, technical ability, the production capacity parameter to business operation person
And above-mentioned distance is weighted；Business operation person maximum for result of calculation is grasped as the business that similarity mode is the highest
Author, thus obtain the business operation person that matching degree is the highest.
Step 304, searches the terminal corresponding to business operation person that matching degree is the highest.
Step 305, to terminal issuing service operational order.
By foregoing, it is seen that, the attribute of present embodiment may further ensure that business operation person and business
The matching precision of demand, it is thus possible to provide the user the most suitably business operation person to carry out business operation for it.
4th embodiment of the present invention relates to the distribution method of a kind of business operation.4th embodiment and second or
Three embodiments are roughly the same, are in place of the main distinction: second or the 3rd in embodiment, obtained by weighted calculation
The business operation person that degree of joining is the highest.And in four embodiment of the invention, according to attribute and the business demand of business operation person
Similarity, from all business operation persons, screen the business operation person of coupling, until finding the business operation that matching degree is the highest
Person.
Present embodiment includes with the attribute of business operation person: technical ability, preset service region, duty, production capacity ginseng
Illustrate as a example by number.However, it is desirable to statement, present embodiment is not that the attribute to business operation person limits, only
Only as example, above-mentioned screening mode is described in detail.
Idiographic flow as shown in Figure 4, comprising:
Step 401, according to the similarity of technical ability Yu business demand, screens the industry of the first coupling from all business operation persons
Business operator.
Specifically, cannot heat if the fault parameter in business demand is air-conditioning.Then by computer engineer, TV work
The business operation persons such as Cheng Shi or mobile phone engineer reject, and a reservation can keep in repair Air-conditioning Engineering Shi Zuowei first coupling of air-conditioning
Business operation person.
Step 402, according to the similarity of preset service region Yu business demand, sieves from the business operation person of the first coupling
Select the business operation person of the second coupling.
Specifically, if the service position in business demand is not in the preset service region of some business operation person,
Then these business operations person is rejected, only retain preset service region and include that the business operation person of service position is as the second coupling
Business operation person.
Step 403, according to the similarity of duty Yu business demand, screening the from the business operation person of the second coupling
The business operation person of three couplings.
Specifically, when engineer is in running order, wherein, the duty of engineer include service duration (when
Front order status), duty and historical record according to engineer have calculated whether above-mentioned command operating can exceed engineering
The production capacity of teacher, if beyond the production capacity of engineer, then after rejecting this engineer, using remaining engineer as the 3rd industry mated
Business operator.Wherein, the production capacity of engineer refers to this engineer can connect how many lists for one day, and average one single service how long.
Such as: this engineer can connect 4 single for one day, a single service 2 hours, if in engineer this working day, having been completed that 3 is single,
Unit the 4th is processed now, then judge the production capacity beyond engineer.If it exceeds the production capacity of engineer, then will
This engineer forecloses, and does not counts.Or, when engineer is in running order, to terminal corresponding to engineer
The time span of the nearly time point and average operation timeliness once receiving instruction is sued for peace, if the time point of summation gained surpasses
Cross the time point of user's request, then after rejecting this engineer, using remaining engineer as the 3rd business operation person mated.
Step 404, according to production capacity parameter, searches, from the business operation person of the 3rd coupling, the business operation that matching degree is the highest
Person.
Additionally, refer to one is mentioned that, if the current location of engineer and the service position made house calls are too remote, then should
Engineer forecloses, and does not counts, then the attribute and business demand to engineer carries out similarity mode.
By foregoing, it is seen that, present embodiment searches, by the way of screening, the business that matching degree is the highest
Operator, for the invention provides another implementation, further increases the technical feasibility of the present invention.
5th embodiment of the present invention relates to the distribution method of a kind of business operation.5th embodiment first or
Second or the 3rd improves on the basis of embodiment, mainly thes improvement is that: in the present embodiment, creates and preserve
The corresponding relation of the highest business operation person of matching degree and business demand.
Idiographic flow as it is shown in figure 5, comprising:
Step 501, receives the solicited message of the business demand of user's input.
Step 502, is weighted the attribute of business operation person, obtains the business operation person that matching degree is the highest.
Step 503, creates and preserves the corresponding relation of the highest business operation person of matching degree and business demand.Thus, logical
The corresponding relation crossing establishment business operation person and business demand can generate electronic work order, and electronic work order can include business
Demand and the time of establishment electronic work order；Can also be by the corresponding relation of above-mentioned establishment by the historical operation number of business operation person
According to preserving, it is favorably improved the efficiency of subsequent calls historical operating data.
Step 504, searches the terminal corresponding to business operation person that matching degree is the highest.
Step 505, to terminal issuing service operational order.
Step 506, receives business operation and completes instruction.
Step 507, analyzes business operation and completes instruction, update the attribute of business operation person.Thus, can in present embodiment
The instruction completed with the establishment time according to electronic work order and reception business has calculated this single working time spent, and
With this, attribute etc. of production capacity parameter, business operation person can be updated, it addition, by the attribute of business operation person is carried out
Update so that the attribute of the business operation person of historical record can be carried out real-time update, it is ensured that the business operation person's of storage
Attribute is the attribute of current business operator.It is thus possible to the weight of above-mentioned each weighted calculation is moved according to historical record
State adjusts, to be adapted to current business demand.
By foregoing, it is seen that, the historical operating data of business operation person can be carried out by present embodiment
Preserve, be favorably improved the efficiency of subsequent calls historical operating data.And, when business operation completes, by business is grasped
The attribute of author is updated so that the attribute of the business operation person of historical record can be carried out real-time update, it is ensured that storage
The attribute that attribute is current business operator of business operation person.
The step of the most various methods divides, and is intended merely to describe clear, it is achieved time can merge into a step or
Some step is split, is decomposed into multiple step, as long as including identical logical relation, all at the protection domain of this patent
In；To adding inessential amendment in algorithm or in flow process or introducing inessential design, but do not change its algorithm
With the core design of flow process all in the protection domain of this patent.
Sixth embodiment of the invention relates to the distributor of a kind of business operation, as shown in Figure 6, including: receiver module
61, matching module 62, search module 63 and issue instruction module 64；Receiver module 61, needs for receiving the business of user's input
The solicited message asked；Matching module 62, for needing the attribute of each business operation person with the business received by receiver module 61
Ask and carry out similarity mode, obtain the business operation person that matching degree is the highest；Search module 63, for searching the industry that matching degree is the highest
Business terminal corresponding to operator；Issue instruction module 64, for searching the terminal issuing service operation that module 63 finds
Instruction.
By foregoing, it is seen that, can be by terminal to the highest business operation of matching degree in present embodiment
Person's issuing service operational order, thus, business operation person can arrive, in the time specified, the place specified and provide industry for client
Business operation, it is to avoid business operation inefficient problem.
It is seen that, present embodiment is the device embodiment corresponding with the first embodiment, and present embodiment can be with
First embodiment is worked in coordination enforcement.The relevant technical details mentioned in first embodiment the most still has
Effect, in order to reduce repetition, repeats no more here.Correspondingly, the relevant technical details mentioned in present embodiment is also applicable in
In first embodiment.
It is noted that each module involved in present embodiment is logic module, in actual applications, one
Individual logical block can be a physical location, it is also possible to be a part for a physical location, it is also possible to multiple physics lists
The combination of unit realizes.Additionally, for the innovative part highlighting the present invention, will be with solution institute of the present invention in present embodiment
The unit that the technical problem relation of proposition is the closest introduces, but this is not intended that in present embodiment the list that there is not other
Unit.
Seventh embodiment of the invention relates to the distributor of a kind of business operation, in the present embodiment, business demand
Including fault parameter, service position；The attribute of business operation person includes: technical ability and production capacity parameter；Wherein, production capacity parameter includes:
The number of times of finishing service operation and duration that every time business operation is spent in one working day.
As it is shown in fig. 7, the distributor of business operation includes: receiver module 71, matching module 72, search module 74 and under
Send instructions module 75；Receiver module 71, for receiving the solicited message of the business demand of user's input；Matching module 72, is used for
Business demand received by the attribute of each business operation person and receiver module 71 is carried out similarity mode, obtains matching degree
High business operation person；Search module 74, for searching the terminal corresponding to business operation person that matching degree is the highest；Under send instructions
Module 75, for searching the terminal issuing service operational order that module 74 finds.
Further, the distributor of business operation also includes computing module 73；Computing module 73, at matching module
72 when obtaining the highest business operation person of matching degree, is weighted the attribute of business operation person, obtains matching degree the highest
Business operation person.
By foregoing, it is seen that, in present embodiment by fault parameter respectively with the technical ability of business operation person
With the matching degree of production capacity parameter, obtain the business operation person that matching degree is the highest so that matching result is more accurate, is further ensured that
Business operation person can arrive, in the time specified, the place specified provide business operation for client.
Owing to the second embodiment is the most corresponding with present embodiment, therefore present embodiment can be mutual with the second embodiment
Match enforcement.The relevant technical details mentioned in second embodiment is the most effective, implements second
The technique effect that can reach in mode is the most too it is achieved that in order to reduce repetition, the most superfluous
State.Correspondingly, the relevant technical details mentioned in present embodiment is also applicable in the second embodiment.
Eighth embodiment of the invention relates to the distribution system of a kind of business operation, as shown in Figure 8, the distribution of business operation
System includes first terminal the 1, second terminal 2 and server 3.The first terminal 1 of present embodiment includes: first processor 11,
First memory the 12, first display 13 and first transceiver 14.Wherein, first processor 11 is the core of system, and it is permissible
CPU (central processing unit), DSP (Digital Signal Processor, digital signal processor) etc., it is mainly responsible for terminal
In co-ordination between each parts.Wherein, first memory 12 can be ROM (Read Only Memory, read-only storage
Device), RAM (Random Access Memory, random access storage device), caching or the storage device such as flash memory, it may be used for
Store computer-readable programmed instruction.Wherein, the first display 13 is mainly used in showing human-computer interaction interface, to facilitate user
Operate, and display operates interface accordingly.Wherein, first transceiver 14 is mainly used in communicating with server 2, sends
The solicited message of the business demand of the device parameter of self and user's input to server 2, and receive that server 2 sends right
The feedback information of solicited message.
The server 2 of present embodiment can include the second processor 21, second memory 22 and second transceiver 23.Its
In, the second processor 21 is the core of system, and it can be with CPU (central processing unit), DSP (Digital Signal
Processor, digital signal processor) etc., co-ordination between each parts in its main charge server, and in data
The attribute of each business operation person and described business demand are carried out similarity mode by storehouse, obtains the business operation that matching degree is the highest
Person, and search the second terminal 3 corresponding to business operation person that matching degree is the highest.Wherein, second memory 22 can be ROM
(Read Only Memory, read only memory), RAM (Random Access Memory, random access storage device), caching or
The storage devices such as flash memory, it may be used for storing computer-readable programmed instruction, and this programmed instruction is used for so that processor is real
Existing coupling shown in the present embodiment and locating function.It addition, the data base of present embodiment is also stored in second memory 22.
Second transceiver 23 is mainly used in communicating with first terminal 1 and the second terminal 3, and the equipment from first terminal 1 that receives is joined
Number and solicited message, provide the device parameter received and solicited message to the second processor 21, and send business operating instructions
To the second terminal 3.
Second terminal 3 of present embodiment includes: the 3rd processor 31, the 3rd memorizer 32, the 3rd display 33 and
Three transceivers 34.Wherein, the 3rd processor 31 is the core of system, and it can be with CPU (central processing unit), DSP (Digital
Signal Processor, digital signal processor) etc., it is mainly responsible in terminal the co-ordination etc. between each parts.Its
In, the 3rd memorizer 32 can be ROM (Read Only Memory, read only memory), RAM (Random Access
Memory, random access storage device), the storage device such as caching or flash memory, it may be used for storing computer-readable program and refers to
Order.Wherein, the 3rd display 33 is mainly used in showing human-computer interaction interface, to facilitate user to operate, and shows corresponding
Interface.Wherein, the 3rd transceiver 34 is mainly used in communicating with server 2, and the business operation that reception server 2 is sent refers to
Order.
It is seen that, present embodiment is the system embodiment corresponding with the first embodiment, and present embodiment can be with
First embodiment is worked in coordination enforcement.The relevant technical details mentioned in first embodiment the most still has
Effect, in order to reduce repetition, repeats no more here.Correspondingly, the relevant technical details mentioned in present embodiment is also applicable in
In first embodiment.
Ninth embodiment of the invention relates to a kind of terminal, as it is shown in figure 9, the terminal of present embodiment may include that place
Reason device 91, memorizer 92, display 93 and transceiver 94.
Wherein, processor 91 is the core of terminal, and it can be CPU (central processing unit), DSP (Digital Signal
Processor, digital signal processor) etc., it is mainly responsible in terminal the co-ordination between each parts, and by each business
The attribute of operator and business demand carry out similarity mode, obtain the business operation person that matching degree is the highest, and search matching degree
The highest terminal corresponding to business operation person.Wherein, memorizer 92 can be ROM (Read Only Memory, read-only storage
Device), RAM (Random Access Memory, random access storage device), caching or the storage device such as flash memory, it may be used for
Storing computer-readable programmed instruction, this programmed instruction is for making processor 91 realize being mated shown in the present embodiment
Spend the highest business operation person, and search the function of the highest terminal corresponding to business operation person of matching degree.Wherein, display
93 are mainly used in showing human-computer interaction interface, to facilitate user to operate, and show business operating instructions.Wherein, transceiver
94 are mainly used in communicating with other-end, receive the solicited message of the business demand of user's input, or issue to terminal
Business operating instructions.
It is seen that, present embodiment is the apparatus embodiments corresponding with the first embodiment, and present embodiment can be with
First embodiment is worked in coordination enforcement.The relevant technical details mentioned in first embodiment the most still has
Effect, in order to reduce repetition, repeats no more here.Correspondingly, the relevant technical details mentioned in present embodiment is also applicable in
In first embodiment.
It will be appreciated by those skilled in the art that all or part of step realizing in above-described embodiment method can be by
Program instructs relevant hardware and completes, and this program is stored in a storage medium, including some instructions with so that one
Individual equipment (can be single-chip microcomputer, chip etc.) or processor (processor) perform the whole of each embodiment method of the application
Or part steps.And aforesaid storage medium includes: USB flash disk, portable hard drive, read only memory (ROM, Read-Only
Memory), random access memory (RAM, Random Access Memory), magnetic disc or CD etc. are various can store journey
The medium of sequence code.
It will be understood by those skilled in the art that the respective embodiments described above are to realize the specific embodiment of the present invention,
And in actual applications, can to it, various changes can be made in the form and details, without departing from the spirit and scope of the present invention.
Claims (11)
1. the distribution method of a business operation, it is characterised in that including:
Receive the solicited message of the business demand of user's input；
The attribute of each business operation person and described business demand are carried out similarity mode, obtains the business operation that matching degree is the highest
Person；
Search the terminal corresponding to business operation person that described matching degree is the highest；
To described terminal issuing service operational order.
The distribution method of business operation the most according to claim 1, it is characterised in that described business demand includes that fault is joined
Number, service position；
The attribute of described business operation person includes: technical ability and production capacity parameter；
Wherein, described production capacity parameter includes: in the working day, number of times and each business operation of finishing service operation are spent
The duration taken.
The distribution method of business operation the most according to claim 2, it is characterised in that at the attribute by each business operation person
Similarity mode is carried out with described business demand, when obtaining the highest business operation person of matching degree, the attribute to business operation person
It is weighted, obtains the business operation person that matching degree is the highest.
The distribution method of business operation the most according to claim 3, it is characterised in that the attribute of business operation person is being entered
During row weighted calculation, according to the similarity of described technical ability Yu described business demand, configure the first weight for described technical ability；
The duration that the number of times operated according to finishing service in the working day and each business operation are spent, calculates average work
Make timeliness, calculate this day residue operating time according to the operating time in default man-hour and work at present day, according to residue work
Duration and the ratio of average work limitation, for described production capacity parameter configuration the second weight.
The distribution method of business operation the most according to claim 2, it is characterised in that the attribute of described business operation person is also
Including following any one or its combination in any:
Current location, duty, preset service region.
The distribution method of business operation the most according to claim 5, it is characterised in that at the attribute by each business operation person
Carry out similarity mode with described business demand, obtain in the business operation person that matching degree is the highest, according to the genus of business operation person
Property with the similarity of described business demand, from all business operation persons, screen the business operation person of coupling, until finding coupling
Spend the highest business operation person.
The distribution method of business operation the most according to claim 1, it is characterised in that obtaining the business that matching degree is the highest
After operator, also include:
Create and preserve the corresponding relation of the highest business operation person of described matching degree and described business demand.
The distribution method of business operation the most according to claim 7, it is characterised in that referring to the operation of terminal issuing service
After order, also include:
Receive business operation and complete instruction；Wherein, described business operation completes to instruct the person that at least includes business operation and business needs
Seek information；
Analyze described business operation and complete instruction, update the attribute of business operation person.
9. the distributor of a business operation, it is characterised in that including: receiver module, matching module, lookup module and issue
Instruction module；
Described receiver module, for receiving the solicited message of the business demand of user's input；
Described matching module, for carrying out the attribute of each business operation person with the business demand received by described receiver module
Similarity mode, obtains the business operation person that matching degree is the highest；
Described lookup module, for searching the terminal corresponding to business operation person that described matching degree is the highest；
Described issue instruction module, for the terminal issuing service operational order arrived to described lookup module searches.
The distributor of business operation the most according to claim 9, it is characterised in that described business demand includes fault
Parameter, service position；
The attribute of described business operation person includes: technical ability and production capacity parameter；
Wherein, described production capacity parameter includes: in the working day, number of times and each business operation of finishing service operation are spent
The duration taken.
The distributor of 11. business operations according to claim 10, it is characterised in that the distribution dress of described business operation
Put and also include computing module；
Described computing module, for when described matching module obtains the highest business operation person of matching degree, to business operation person
Attribute be weighted, obtain the business operation person that matching degree is the highest.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610509481.8A CN106203639A (en) | 2016-06-30 | 2016-06-30 | The distribution method of business operation and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610509481.8A CN106203639A (en) | 2016-06-30 | 2016-06-30 | The distribution method of business operation and device |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106203639A true CN106203639A (en) | 2016-12-07 |
Family
ID=57463962
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610509481.8A Pending CN106203639A (en) | 2016-06-30 | 2016-06-30 | The distribution method of business operation and device |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN106203639A (en) |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107464049A (en) * | 2017-07-27 | 2017-12-12 | 深圳市佰仟金融服务有限公司 | A kind of task distribution method, device and terminal device |
| CN107679778A (en) * | 2017-11-21 | 2018-02-09 | 北京新网医讯技术有限公司 | Image report workload intelligent dispensing system and its distribution method |
| CN109993394A (en) * | 2018-01-02 | 2019-07-09 | 宿迁益世商务秘书有限公司 | A kind of business Intelligent Service worksheet processing system and method |
| WO2019232966A1 (en) * | 2018-06-06 | 2019-12-12 | 平安科技（深圳）有限公司 | Operation and maintenance method, device, terminal apparatus, and medium |
| CN111400019A (en) * | 2019-01-02 | 2020-07-10 | 中国移动通信有限公司研究院 | Method, device and computer readable storage medium for distributing service load |
| CN114219309A (en) * | 2021-12-16 | 2022-03-22 | 中国建设银行股份有限公司 | Project evaluation method, device and equipment and computer storage medium |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20070223671A1 (en) * | 2006-03-27 | 2007-09-27 | Habin Lee | Task dispatching system |
| CN101488204A (en) * | 2009-02-25 | 2009-07-22 | 中国网络通信集团公司 | Task optimization scheduling system |
| CN101510280A (en) * | 2009-02-25 | 2009-08-19 | 中国网络通信集团公司 | Platform for optimizing and scheduling task |
| CN102148906A (en) * | 2010-06-21 | 2011-08-10 | 华为技术有限公司 | Method, device and system for improving customer service efficiency |
| CN104580284A (en) * | 2013-10-14 | 2015-04-29 | 方正宽带网络服务股份有限公司 | Service assignment device and service assignment method |
-
2016
- 2016-06-30 CN CN201610509481.8A patent/CN106203639A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20070223671A1 (en) * | 2006-03-27 | 2007-09-27 | Habin Lee | Task dispatching system |
| CN101488204A (en) * | 2009-02-25 | 2009-07-22 | 中国网络通信集团公司 | Task optimization scheduling system |
| CN101510280A (en) * | 2009-02-25 | 2009-08-19 | 中国网络通信集团公司 | Platform for optimizing and scheduling task |
| CN102148906A (en) * | 2010-06-21 | 2011-08-10 | 华为技术有限公司 | Method, device and system for improving customer service efficiency |
| CN104580284A (en) * | 2013-10-14 | 2015-04-29 | 方正宽带网络服务股份有限公司 | Service assignment device and service assignment method |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107464049A (en) * | 2017-07-27 | 2017-12-12 | 深圳市佰仟金融服务有限公司 | A kind of task distribution method, device and terminal device |
| CN107679778A (en) * | 2017-11-21 | 2018-02-09 | 北京新网医讯技术有限公司 | Image report workload intelligent dispensing system and its distribution method |
| CN109993394A (en) * | 2018-01-02 | 2019-07-09 | 宿迁益世商务秘书有限公司 | A kind of business Intelligent Service worksheet processing system and method |
| WO2019232966A1 (en) * | 2018-06-06 | 2019-12-12 | 平安科技（深圳）有限公司 | Operation and maintenance method, device, terminal apparatus, and medium |
| CN111400019A (en) * | 2019-01-02 | 2020-07-10 | 中国移动通信有限公司研究院 | Method, device and computer readable storage medium for distributing service load |
| CN111400019B (en) * | 2019-01-02 | 2023-10-27 | 中国移动通信有限公司研究院 | Method, device and computer readable storage medium for distributing business load |
| CN114219309A (en) * | 2021-12-16 | 2022-03-22 | 中国建设银行股份有限公司 | Project evaluation method, device and equipment and computer storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN106203639A (en) | The distribution method of business operation and device | |
| CN106663130A (en) | A question and answer method, system and robot | |
| CN107977721A (en) | Order processing method, apparatus, server and readable storage medium storing program for executing | |
| CN110011978A (en) | A kind of method and system of modification block chain network configuration | |
| CN103353957A (en) | Realization method of human-centered cooperative workflow system and apparatus thereof | |
| CN110225104A (en) | Data capture method, device and terminal device | |
| CN109446309A (en) | Problem feedback method and device | |
| CN106156088A (en) | A kind of index data processing method, data query method and device | |
| CN103634177A (en) | Method and system for implementing configuration on basis of network services | |
| CN109582452A (en) | A kind of container dispatching method, dispatching device and electronic equipment | |
| CN109408513A (en) | Data processing method, system and storage medium | |
| CN106203989A (en) | A kind of information processing method and device | |
| CN110399212A (en) | Task requests processing method, device, electronic equipment and computer-readable medium | |
| CN104486413A (en) | Information processing system | |
| CN110727443A (en) | Backlog processing method and system | |
| CN105069035A (en) | Method for realizing data access permission control | |
| CN106227597A (en) | Task priority treating method and apparatus | |
| CN102103606A (en) | Technology for realizing advanced search of commodities on mobile phone client | |
| CN107247695A (en) | Coding rule generation method, system and storage device | |
| CN106850838A (en) | The control method and system of mobile terminal cloud application | |
| CN104333497A (en) | Automatic equipment discovery method of intelligent home network and network system | |
| CN108985805A (en) | A kind of method and apparatus that selectivity executes push task | |
| CN108733728B (en) | Time sequence data statistical method and device, computer equipment and readable storage medium | |
| CN109034401A (en) | O&M monitoring method and terminal device | |
| CN115292580A (en) | Data query method and device, computer equipment and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20161207 |
|
| WD01 | Invention patent application deemed withdrawn after publication |