CN106056473A - Online and offline service platform - Google Patents
Online and offline service platform Download PDFInfo
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- CN106056473A CN106056473A CN201610389197.1A CN201610389197A CN106056473A CN 106056473 A CN106056473 A CN 106056473A CN 201610389197 A CN201610389197 A CN 201610389197A CN 106056473 A CN106056473 A CN 106056473A
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- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
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Abstract
The invention relates to an online and offline service platform. According to the online and offline service platform, users submit service requests and electronic files required for handling service through an application platform; a business service center at an offline end accepts the service requests and electronic files uniformly, checks the electronic files by means of a checking and scheduling module, indicates a service handling module to handle the service with regard to the service requests with approved electronic files and without the need of checking original files, and indicating the service handling module or an ascribed business branch to handle the service with regard to the service requests with approved electronic files and approved original files; critical nodes are tracked and maintained by means of a service tracking module, and the progress situation is fed back to the users; and with regard to the service requests with approved electronic files and original files required for checking, the service tracking module transmits notifications of sending the original files to the business service center for checking, or transmits notifications of carrying the original files to a checking business branch for checking. The online and offline service platform realizes the combination of online and offline service means, optimizes the service handling flow for the users, and reduces the internal service checking link.
Description
Technical field
The present invention relates to be applicable to the equipment in power marketing field, particularly to a kind of on-line off-line service platform.
Background technology
In China's power economy evolution, power marketing work is faced with Electricity Market Operation and Electricity customers always
The continuous change of demand, the development of power marketing work is also faced with many opportunities and challenges, and marketing work needs to adapt to society
The change of overall situation and power marketing business transformation.Therefore, need one badly on-line off-line for the business handling means of services to be combined
Method, utilize the development of the Internet especially mobile Internet, the electricity consumption user of (Online) on line can be enjoyed in battalion
(Offline) power marketing service under the line that the industry Room, site all can be enjoyed, provides the user by all kinds of means, the business of many means
Handle, the marketing service such as information consultation.
Summary of the invention
The present invention provides a kind of on-line off-line service platform, it is achieved the on-line off-line means of services of business handling combine, excellent
Change customer service and handle flow process, reduce interior business examination & verification link.
In order to achieve the above object, a kind of on-line off-line service platform of offer is provided, comprises: on line
The application platform of end, user submits the electronic bits of data needed for service request and transacting business to by application platform；And, line lower end
Business service centre, it arranges independent of outlet, and service request for submitting on line is unified to be accepted, and by arranging
Examination & verification scheduler module, business handling module and Service tracing module carry out supporting；
Wherein, whether the described examination & verification scheduler module electronic bits of data to receiving meets business need and audits；For electricity
Sub-data verification passes through and without auditing the service request of original data, and examination & verification scheduler module instruction business handling module enters industry
The process of business flow process；For electronic bits of data examination & verification by and original data audit the service request passed through, audit scheduler module root
According to corresponding type of service, instruction Service Processing Module enters the process of operation flow, or instruction possession outlet enters
The process of operation flow；
Key node in operation flow is tracked and safeguards by described Service tracing module, and entering business handling
Degree situation sends the application platform to user；For electronic bits of data examination & verification by and original data need examination & verification service request,
By Service tracing module according to corresponding type of service, send to the application platform of user and send original data in business service
The heart carries out the notice veritified, or the notice that original data carries out veritifying is carried in transmission to examination & verification outlet.
Preferably, receive Service Processing Module or the system of possession outlet of instruction, access Electric Power Marketing System
Carry out handling of operation flow；
The Service tracing module of described business service centre and described Service Processing Module or the system of possession outlet
Or Electric Power Marketing System carries out information alternately, obtain the progress situation of business handling；
Described business service centre is further provided with operational analysis module, is analyzed business datum, Planning procedure
Progress, the statistical report form of situation.
Preferably, the examination & verification scheduler module of described business service centre, the form of the electronic bits of data that automatic discrimination is received
Whether content and/or flesh and blood meet business need；Or, the electronic bits of data that described examination & verification scheduler module will be received, turn
The operating side of the backstage personnel issuing business service centre carries out the artificial examination & approval of form content and/or flesh and blood；
The operation of approving person that business service centre or examination & verification outlet are also assigned by described examination & verification scheduler module
End sends instruction, it is desirable to original data is veritified by approving person；By the operating side of approving person to examination & verification scheduler module
Reply the result that original data is veritified.
Audit the service request do not passed through preferably for electronic bits of data or original data, described examination & verification scheduler module or
Service tracing module sends reminder message to the application platform of user, and instruction user provides the electronics money meeting business need again
Material or original data.
Preferably, user by sending reserve requests on application platform line, business service centre receive after reserve requests with
The examination & verification outlet of reservation determines subscription time feedback user, and user goes to examination & verification outlet to carry out according to subscription time
The veritification of original data.
Preferably, by what application platform sent, the request seeked advice from, described business service are carried out for business according to user
To its feedback, center meets that type of service is standardized informs list；
User selects informing of corresponding service singly to start the request of the application to this business by application platform, and according to announcement
Know that single classifying content submits electronic bits of data to；
The electronic bits of data of shooting or scanning is submitted to the service centre that does business, and service request by application platform by user
Or the key business field in electronic bits of data is carried out manual typing by user by application platform and confirms.
Preferably, described business service centre is by corresponding interface, respectively with Electric Power Marketing System, electronic record system
It is mutual that one or more in system, electricity consumption acquisition system, Third-Party Logistics Platform, Third-party payment platform carry out information.
Preferably, described business service centre is by configuring intelligent robot and setting up professional knowledge storehouse, by intelligent machine
People based on professional knowledge storehouse, the counsel requests that user or outsourcing service provider or outlet service personal are sent by application platform
Reply；
Or, business expert is mutual with expert's contact module of described business service centre by operating side, receives user
Or the counsel requests that sent by application platform of outsourcing service provider or outlet service personal replying.
Preferably, user is by any one in ecommerce, wechat, APP these three application platform, with business service
It is mutual that center carries out information；
User, by wherein any one application platform register account number and after binding family number, opens two other application automatically
The register account number at corresponding same family number under platform；
User passes through the service request that wherein any one application platform is submitted to, it is possible to the registration at corresponding same family number
The progress situation of business handling is inquired about in two other application platform by account.
Preferably, user submits system of real name material to by application platform, and through described business service centre, examination & verification becomes real name
User processed；System of real name user has a main account of transmission business application authority, and be provided with zero or one or multiple have
The sub-account of business progress search access right；As the enterprise customer of system of real name user, it is provided with and there is enterprise's material submission mandate
First account of the power of examination and approval, and there is the second account that business application material is submitted to and handled authority.
The on-line off-line service platform of the present invention, has the advantage that
The business service centre of the present invention, independent of numerous outlets, concentrates and is located at our department of Utilities Electric Co.；This business
Service centre accepts business by centralized management, unification, for trans-regional, the scheduling of inter-network point uniform service, follows the tracks of, it is achieved under line
Service and support, optimizes customer service and handles flow process, reduces interior business examination & verification link.
The present invention, by building application platform on the lines such as the ecommerce of power marketing, wechat, APP, deepens constantly on line
Service content, expands online service channel, abundant online service means, progressively receives expansion audient electricity consumption user.
The present invention, by business service centre and the structure of application platform on line, is formed on line to service request under line, line
Under OTO service mode that online service is supported, by business, service centre breaks the restriction of compartmentalization marketing service under line, real
Existing seamless trans-regional, inter-network point service and tracking, by business hall, the guiding of site user and popularization under line, take under line
Business progressively changes to online service, Self-Service, the business hall that progressively makes the transition, outlet's service function.
The OTO service mode of the present invention is set up, and facilitates user to pass through application platform on line and obtains reservation, service apprized, industry
The comprehensive marketing service of sales service, service is contained in the business submission of applying for electronic version, information issue etc.；OTO service mode provides
The marketing service such as subscription services, service apprized, service handling, Service tracing, electricity consumption consulting, demand suggestion, even becomes in business
After maturation, carry out the on-line off-line integration new business promoted based on intelligent power, energy-conserving product, guide, order.
Accompanying drawing explanation
Fig. 1 is the structural representation of on-line off-line service platform of the present invention；
Fig. 2 is the schematic flow diagram of unification user account in the present invention；
Fig. 3 is that the on-line off-line service platform of the present invention carries out the schematic flow diagram that on line, express traffic processes；
Fig. 4 is that the on-line off-line service platform of the present invention is carried out providing and delivering under line the schematic flow diagram of Business Processing；
Fig. 5 is that the on-line off-line service platform of the present invention carries out the schematic flow diagram that on-the-spot transacting business processes.
Detailed description of the invention
As it is shown in figure 1, a kind of on-line off-line service platform, mainly comprise the application platform of line upper end, and the battalion of line lower end
Industry service centre, user is carried out on line to the service request under line by application platform, is accepted this by business service centre is unified
A little service request, carry out under line the supporting on line, realize a kind of OTO service mode being applied to power marketing with this.
Need maturation in view of applied environment, and expand power supply service channel by the Internet, especially mobile Internet, this
Application platform described in invention, can be any one in ecommerce, wechat, APP, uses computer, mobile phone, IPAD etc.
Equipment logins respective page or installation application software realizes operation.Can be unified by the user account of three kinds of application platforms, by
The back-end data safeguarded unity of business service centre, makes electricity consumption user any one platform application wherein that line upper end registers
Business, two platforms at other also can be inquired about, follow the tracks of；Then, the application of line upper end can based on same data platform, with
One background support program, the business model unifying background support with business service centre is agreed with mutually, it is achieved data interchange on line.
As in figure 2 it is shown, electricity consumption user in wechat, APP, arbitrary platform register account number of ecommerce and binds family number, one
Denier binding success, this account under other two platforms is the most open-minded.By the user of family number registration binding, each platform can be passed through
The information such as the simple queries electricity charge, power rule of law policy, provide the electronics shelves of system of real name material, the most further through institute by platform
After stating the backstage confirmation system of real name registration effectively of business service centre, on line, system of real name user could obtain other industry by each platform
Business service.For the account audited by platform system of real name, can authorize many sub-accounts further, sub-account only possesses inquiry
Function, does not possess the functions such as any business application.This is conducive to electricity charge inquiry, payment that resident's house to let occurs etc. to ask
Topic, it helps under enterprise customer, multiple enterprises handle the service inquiry of personnel, tracking.For enterprise system of real name user, need to be
Two roles need to be specified: an application role is concrete clerical worker, main responsible business application material during enterprise customer's system of real name
Material is submitted to and handles；Another examination & approval role is business entity or representative authority personnel, and main enterprise's material of being responsible for is submitted to careful
Batch；So submitted to enterprise's material of business service centre by application platform, all first pass through business licenses examination & approval, in flow process
Ensure that safety.
Various window services based on tradition outlet, all can progressively turn unified accepted by business service centre, dispatch,
Follow the tracks of；Thus, mutual with the information of business service centre by application platform in on-line off-line service platform of the present invention, can
To realize following service function:
1) service inquiry: mainly include that bill inquiry, electricity charge inquiry, outlet's address lookup, business handling item are looked into
Inquiry, inquiry of policy and regulation etc.；When this function is expanded based on mobile Internet, can system of real name user on line further, it is provided that day
Electricity consumption inquiry, moon analysis of electric power consumption, it is provided that the map GPS inquiry of each outlet, optimum guidance path are inquired about, outlet is existing
Field real-time condition (including site sales counter number, each sales counter wait situation etc.) inquiry etc..
2) business consultation: realize mainly on the line of in window services informing business, standardized including providing
Inform single mode plate, inform singles' print etc..That is, according to different types of service, by all kinds of service apprized single standardization, user passes through
Line upper end can directly obtain and inform list.Standardized singly simply Query Result before user submits to and informs of informing, only when with
After family prints, just possessing the information such as bar code, become entrance operation flow informs list.When user carries out business application, by choosing
Select and inform list accordingly, start business application.
In order to reply user's consulting, intelligent robot can be configured, by the combing to business at business service centre
Set up corresponding professional knowledge storehouse, intelligent robot knowledge based storehouse directly exchange business with user.Or, user is arbitrary
When the function interface of line upper mounting plate calls advisory role, operating side can be passed through by the business expert of business service centre, with
The various mode real-time onlines such as voice, video, word answer customer problem.
3) business application: user, according to informing single content, can submit the electronic bits of data of all kinds of business application on line to.Such as,
Shooting by IPAD or the camera function of mobile phone or computer is first-class, the information such as identity card, property ownership certificate is carried out electronics shelves and carries
Hand over；For relating to the key business fields such as identification card number, manual typing can be carried out by user by application platform further and confirm；
The most such as, by modes such as scannings, it is thus achieved that the higher application material such as definition, resolution, it is stored to computer or IPAD, mobile phone
Behind mobile terminal, then it is uploaded to the service centre that does business.Can require that user classifies submission material by informing content, with fall on line
The workload of low manual sort's application material, also reminds user to submit the omission of material to.
4) Service tracing: provide user for the flow tracking of written business, business can be followed the tracks of by this workflow user
Progress.During the expansion based on mobile Internet of this function, inline system data can be by the safe interface of state's net certification and electric power
Marketing system is connected, with real-time tracking flow process progress.Not all marketing flow nodes system of users the most on line is open, this
Invention can be able to open to the flow nodes of usertracking to Electric Power Marketing System customization according to business service centre needs.And
In the case of illogical with Electric Power Marketing System interface, also can directly be safeguarded each operation flow by the backstage personnel of business service centre
Crucial deadline point, for usertracking.For waiting that user submits the flow process that material or payment could continue, business clothes to
The system module at business center, by business business rule automatically prompting user, and the prompting residue time etc..For matter of urgency, battalion
Industry service centre can synchronize to release news by backstage application platform (wechat, APP, ecommerce) on each line.
5) service appointment: must arrive the business that outlet handles for part, user can be by application platform line
Sending reserve requests, business service centre accept the reservation of backward outlet feedback user, user can be according to subscription time
Directly handle to outlet.For system of real name user on line, may further provide combine the inquiry of outlet Real-time and Dynamic,
The situations such as GPS inquiry, reservation status inquiry, outlet's sales counter that reservation is specifically handled.
6) business payment: due to the maturation paid by mails and development, on line, business payment is possibly realized, and people are also more easy to connect
Being subject to, business payment includes that the electricity charge are paid, engineering cost is paid, moves back the business such as expense, and business service centre is by putting down with Third-party payment
Corresponding expense is collected on platform (logical, Alipay etc. of paying) backstage alternately；For big amount of money charges such as engineering costs, by progressively setting up electricity
The direct channel of power company and Unionpay, makes all kinds of expense such as the electricity charge, engineering cost can be by paying direct payment by mails to electric
Power company destiny account.For the expense of moving back, owing on line, user's major part has E-Payment account or Bank Account Number, electric power is public
Take charge of the expense of moving back that examination & approval are passed through can directly get on system of real name user account.
7) complain suggestion: when user is by proposing complaint or suggestion on application platform line, can by the word on line, voice,
Videos etc. are directly linked up with business service centre.Demand demixing point can be realized by locomotive function to answer: user can put and answer demand
Reception people, at reply layer, system can arrange different leaderships and participate in demand response.Leader can be directly by behaviour such as mobile phone A PP
Make end, response user's demand, it is achieved the mechanism of similar two-party video call.Demand circumstantial evidence can also be realized represent in real time: at electricity
Sub-business platform, not only user and demand reception can realize video calling, and synchronizing material or circumstantial evidence etc. that user submits to all can be
By e-commerce platform real-time exhibition in communication process.
8) store on line: can be according to business transformation needs, it is achieved on line, store provides and sells on the popularization to energy-conserving product, line
Sell service, it is possible to need progressively to carry out integration store service etc. according to business transformation.
When the actual enforcement of each application platform, limited by open interface, wechat may more stress sales service and look into
Ask, including to accepting the process tracking of business, the inquiry of standardization business consultation list, new policy promotion, (pilot pushes away in new projects
Extensively) promotion, electricity charge electricity quantity inquiring etc..APP is as the application of mobile terminal, in addition to possessing query function, it is also possible to customized
Miscellaneous service application, handle function, particularly can pay by mails and combine on logistics distribution under line, line, it is provided that the clothes of innovation
Business means.E-commerce platform, based on the Internet, is the platform that on marketing line, business function all covers, and it contains wechat business
The functions such as inquiry, APP business application, and can custom service further.
According to described above, conclude business function the location of each line upper end, wechat or APP platform will stress 100kW with
Lower resident and non-resident user.The non-resident user of more than 100kW is large enterprise, and its company nature inherently has complete
Office conditions, to the data of its business application, sales service also requires that comparison is strict.Therefore, from submitting material precision, business peace to
Full property is angularly set out, and the non-resident business of more than 100kW typically can only be passed through e-commerce platform application, handle.
Additionally, after each window counter service outsourcing, Electric Power Marketing System is as internal core operation system, and outsourcing service provider is not
Re-using (in addition to inquiry), outsourcing service provider is used as corresponding e-commerce platform, and to business, service centre submits user Shen to
Please data, this is conducive to the safety of marketing message.Business service centre can wrap the window of personnel or outlet further out
Mouth service personal etc. provides consulting to reply, it is achieved pair of interior support.
Such as, following business all can service platform based on the present invention and method realize:
1) service inquiry: include that inquiry of policy and regulation, Professional knowledge inquiry, operation flow are followed the tracks of, service apprized (once accused
Know) etc..
2) business newly set up: mainly include new clothes, Unionpay's buckle handle, temporary electricity, community new clothes, municipal administration foundry, a family
Many populations etc..
3) business change: increase (subtracting) hold, change of address of renaming, transfer, family many population renewal, change class, temporary electricity delay,
Adjust contract limit, suspend, suspend recovery, change pay charge way etc..
4) electricity bill: e bill is opened, e bill is cancelled.
5) metering device: calibration, metering device fault, shifting table, change temporarily.
6) business moves back expense: expense is moved back in the electricity charge, operating cost moves back expense, engineering cost moves back expense, ensure Periostracum Cicadae expense etc..
All kinds of business may require electronic bits of data for example, business request slip that user uploads, formal application report,
The certificates such as real estate warrant/land use warrant/lease card/residence booklet that electricity bill is consistent with electricity consumption applied address in the recent period,
Representative authority handles electricity consumption business commission book, consignee's perfect instrument, applicant's effective identity certificate, business license copy or group
" power supply plan answer notice ", the project that loom structure code card, status of a legal person card copy, bank card information, early stage are seeked the opinion of
Certification, construction drawing etc.；During business of providing and delivering under processing line, the most such as representative authority is handled electricity consumption business commission book, is added
The paper of the materials such as all kinds of enterprises license copy affixed the official stamp, can pass the business ground that service centre specifies the soonest and click on
Row examination and standby shelves, and without returning user again；When processing on-the-spot transacting business, the most such as identity document, enterprise's license
Deng original paper, need by once returning client after staff's view of the scene.Different according to different business needs, specifically need
Electronic bits of data and original paper can be otherwise varied, repeat the most one by one.
Embodiment 1
Based on on-line off-line service platform mentioned above in the present invention, it is possible to achieve to the process of express traffic on line；
On line, express traffic is without subscriber data original paper, it is only necessary to user provides electronic bits of data, unification to be taken by business by application platform
Can handle after the examination & verification of business center.
As it is shown on figure 3, on the line handling " family many population renewal " as a example by express traffic, method described in this example is described
Implementing procedure:
A1, user by application platform, submit the service request for a certain business to, and needed for submitting to and handling this business
Electronic bits of data.As " family many population renewal " need to be submitted residence booklet (householder's page) to, bid to host consistent near in people's identity card, household register address
Phase electricity charge bill；Be uploaded by application platform after these materials can be taken pictures or scanned.
A2, business service centre are provided with examination & verification scheduler module, it is possible to judge whether the electronic bits of data received meets business
Requirement.If data verification passes through, enter business handling flow process；If data verification does not passes through, business service centre issues the user with
Remind, and wait that user submits all electronic bits of datas meeting business need to.
A3, the service request that electronic bits of data examination & verification is passed through, the business service centre business handling module by setting,
It is directly accessed Electric Power Marketing System and starts wherein relevant operation flow, carrying out specifically according to examining the electronic bits of data passed through
Handling of business.
A4, business service centre are provided with Service tracing module, it is possible to according to the business handling node of Electric Power Marketing System,
Key node in operation flow is safeguarded by Service tracing module.
A5, business service centre by Service tracing module, the progress situation handled to user feedback miscellaneous service, such as
It is business handling successful information, the information etc. of each key node of operation flow.
Embodiment 2
Based on on-line off-line service platform mentioned above in the present invention, it is possible to achieve the process to business of providing and delivering under line；
Business of providing and delivering under line not only needs user to provide electronics shelves material, and the original paper also having part corresponding with electronics shelves material is also required to carry
Hand over, but original paper importance is not strong, need not return again to user.Such business, can be submitted to electricity by user by application platform on line
Sub-data, after original paper being addressed to business service centre by express delivery, registration express waybill number is for future reference on line, in business service
The heart starts business processing flow after receiving original paper.If business relates to expense (small amount), realize also by paying by mails.Cause
This, service platform based on the present invention and the method to Business Processing of providing and delivering under line, it is adaptable to the change of such as pay charge way, face
Time electricity consumption extension request, the electricity charge, operating cost, engineering cost etc. move back the business of expense.
As shown in Figure 4, under the line handling " moving back expense " as a example by dispensing business, the enforcement stream of method described in this example is described
Journey:
B1, user by application platform, submit the service request for a certain business to, and needed for submitting to and handling this business
Electronic bits of data.Such as, handle and move back expense application, the recent electricity charge bill that bidding people's identity card, household register address are consistent need to be submitted to；Permissible
Uploaded by application platform after these materials are taken pictures or scanned.
B2, business service centre are provided with examination & verification scheduler module, it is possible to judge whether the electronic bits of data received meets business
Requirement.If data verification passes through, business service centre the Service tracing module arranged, notify that user sends material original paper, and
Record " application material first trial by, wait user send express delivery " state；If data verification does not passes through, business service centre
Examination & verification scheduler module (or Service tracing module) issues the user with prompting, and waits that user submits all electricity meeting business need to
Sub-data.
B3, auditing, for electronic bits of data, the service request passed through, user is according to sending the notice of original paper, and electricity bill is former
Part and heavily receive voucher etc. with express delivery mode send to business service centre appointed place (business service centre or certain outlet or
Other) address.After express delivery sends, user can be for future reference to business service centre registration express waybill number by application platform.
After B4, the appointed place of business service centre receive original paper, by backstage personnel's typing addressee information or access express delivery
The logistics platform acquisition addressee information of company, the corresponding state " receiving original data " by Service tracing module record, and to
Examination & verification scheduler module sends the instruction carrying out original data examination & approval.
B5, examination & verification scheduler module send instruction to the operating side being assigned approving person, it is desirable to approving person is to receiving
Electricity bill original paper is audited, and replys auditing result by the operating side of approving person to examination & verification scheduler module；By business
The corresponding information of tracking module record approval status；
If original data examination & verification is passed through, enter business processing flow；If original data examination & verification is not passed through, do business service centre
Examination & verification scheduler module (or Service tracing module) issue the user with prompting, and wait that user submits the data meeting business need to
Original paper.
B6, business service centre are provided with business handling module, access Electric Power Marketing System, according to electronic bits of data and original paper
Carry out handling of concrete business；In this example after workflow examination and approval passes through, enter and move back expense handling process, use electronic payment mode pair
User carries out moving back expense.
B7, Service tracing module can be according to the business handling nodes of Electric Power Marketing System, to the key in operation flow
Node is safeguarded, the progress situation handled to user feedback miscellaneous service, e.g. business handling successful information, operation flow
The information etc. of each key node；The archive information of Service tracing module also recording user's electronic data and original paper is for future reference.
Embodiment 3
Based on on-line off-line service platform mentioned above in the present invention, it is possible to achieve needs are verified subscriber data original paper
On-the-spot transacting business process；Owing to original paper is important, lose risk generation dispute for evading express delivery, need user to arrive
Outlet submits to original paper to verify.This type of on-the-spot transacting business is by first submitting electronic bits of data on subscribers feeder to, in business service
The integrity of heart elder generation preliminary hearing electronic bits of data, standardization, examination & verification is by rear, and user reservation can submit original material to outlet on line
The time of material, place, after on-site verification passes through, the business processing flow that formal startup is follow-up.From the point of view of current window service, should
Class business accounting is relatively big, relates to needing user to submit to the business of identity card, property ownership certificate, enterprise's business license, letter of authority etc. equal
Can be belonged to this type of.
As it is shown in figure 5, as a example by the on-the-spot transacting business processing " large user's business new clothes application ", institute in the present invention is described
State the implementing procedure of method:
C1, user by application platform, submit the service request for a certain business to, and needed for submitting to and handling this business
Electronic bits of data.Such as, this example is handled large user's business new clothes application, need to will bid to host people's identity card, business request slip, do business and hold
According to scanning files such as copy, property ownership certificate, relevant certifications, it is uploaded to application platform on line.
C2, business service centre are provided with examination & verification scheduler module, it is possible to judge whether the electronic bits of data received meets business
Requirement.If electronic bits of data examination & verification is passed through, business service centre the Service tracing module arranged, will feed back on auditing result line
User, it is desirable to user carries original data and accepts to outlet；If electronic bits of data examination & verification is not passed through, business service centre examines
Core scheduler module (or Service tracing module) issues the user with prompting, and waits that user submits all electronics meeting business need to
Data.
After C3, user are notified, send reserve requests by application platform to business service centre, preengage concrete battalion
Industry site and time, carry out original paper veritification to facilitate.This reserve requests is notified corresponding outlet by business service centre.This battalion
Industry site mainly according to the instruction of business service centre, performs the work that original data is veritified, and can be business service centre
Local any one outlet (do not limit and be necessary for possession outlet).
C4, user carry required original data, after the designated time goes to this outlet to be verified, and outlet
Staff veritify, to the Service tracing module feedback original paper of business service centre, the result passed through by operating side；So far,
Business service centre formally accepts service request.
C5, the examination & verification scheduler module of business service centre, for the service request formally accepted, can be actual according to user
Affiliated region, carries out subsequent treatment by traffic scheduling to possession outlet.
C6, the system of possession outlet have access to Electric Power Marketing System and start related procedure therein, to specifically
Business is handled；In this example, after operation flow formally starts, the power supply plan of new clothes business is answered by possession outlet
Again, a series of business such as check of drawings, middle inspection, final acceptance of construction, power transmission are handled.
C7, flow nodes according to the business handling of possession outlet, Service tracing module is tracked and safeguards, in time
Progress situation to user feedback business handling key node.Thus, by the on-line off-line service platform of the present invention and to existing
The method that field transacting business processes, it is provided that reservation, preliminary hearing service, it is ensured that it is once finishing service that user only need to arrive outlet
Handle.
Each embodiment the most mentioned above, it is known that the examination & verification scheduler module of business service centre of the present invention, uses
Carrying out the business application submitted to according to user, the electronic bits of data submitting user to carries out the judgement of completeness, correctness etc..Such as,
Judge whether the definition of electronic bits of data, resolution etc. meet call format, or identify the essence on electronic bits of data further
Content is audited automatically by system, or forwarding electronic data carries out manually to the operating side of business service centre those of skill in the art
Examination & approval.
The business handling module of described business service centre, it is possible to be directly accessed Electric Power Marketing System and startup is wherein correlated with
Operation flow carry out handling of concrete business.
The Service tracing module of described business service centre, is responsible for the full-service progress chasing started from service handling, to
The application platform of user sends various feedback notifications and information.Such as, for the Business Stream handled by business service centre
Journey, can carry out situation typing in Electric Power Marketing System or progress updates；Service tracing module is according to business handling module
Progress is fed back, or obtains key node information from Electric Power Marketing System, sends feedback message to user；Feedback information can be by
Service tracing module actively sends to user, it is also possible to be receive the inquiry request that user is sent by arbitrary platform after send out again
Send.Examination & verification scheduler module for the original data of the view of the scene, then sends examination & approval and is indicated to corresponding outlet, and wait that it is examined
The personnel of criticizing send the reply to auditing result by operating side.Service tracing module can with recording user's electronic data and/or
The archive information of original paper is for future reference.
Additionally, the examination & verification scheduler module of described business service centre, electronic bits of data and/or original data are audited and passes through
Service request, if judging when this service request belongs to the business that must carry out possession process, it is also possible to these possessions
Process business is scheduling circulation, and instruction possession outlet processes follow-up business.The business that attributed is processed, it is also possible to
Directly got in touch with by the system of Service tracing module with outlet, or inquire about corresponding outlet and record in Electric Power Marketing System
The key node situation entered, understands business handling progress and to user feedback；If it is necessary, can set according to each flow nodes
In the fixed time limit, by Service tracing module, outlet is pressed.
Electric Power Marketing System mentioned above, is one of them the sales service plateform system accessing grid company Intranet,
It is mainly used to process, record all kinds of business datums of marketing, the functional module such as including business, metering, the electricity charge, accounting.Except with this
Beyond Electric Power Marketing System information is mutual, the described business service centre of the present invention can also pass through corresponding interface, connects it
His all kinds of sales service plateform systems, comprise: electronic archive system, for the electronic management of archives of marketing；In the present invention
The user's electronic bits of data obtained by rear in examination & approval, can be deposited rule by state's net electronic record, upload to electronic archive system
The archive server specified preserves.Electricity consumption acquisition system: for gathering, the information such as the period electricity of metering user, electric current, voltage
System；Business service centre can obtain the information such as hour electricity of user in this system and be supplied to application platform, for reality
Name certification user processed provides value-added service.
Or, described business service centre can also by corresponding interface access Third-Party Logistics Platform, for
Business service centre is sent at family to or business service centre dispatches to the Mail Express etc. of user, and part situation is posted in inquiry, in order to industry
Business tracking module can be responsible for the situation typing of crucial progress node, updates or press.Such as after service handling, if business
The materials such as power supply plan need to be passed user when confirming by service centre or possession outlet soon, and Service tracing module can basis
To this module or to the express delivery odd numbers of Electric Power Marketing System registration, the logistics platform of access express company obtains posts part/addressee letter
Breaths etc. are for future reference.Also by application platform, the Service tracing module of business service centre, notifies that user pays the corresponding work of business
Journey is taken, and user is propped up to the online payment system of each bank mutual with service centre backstage of doing business, third party by application platform
Pay platform etc. and pay engineering cost.
Additionally, described business service centre can arrange operational analysis module, business datum is analyzed, it is achieved to respectively
Class relates to the establishment of the statistical report form of flow process progress, situation.Described business service centre can also arrange expert's contact module, energy
Enough and that business expert (business personnel that advantage is senior) is equipped with operating sides are mutual, are sent to user or outlet's clothes on line
The reference content that business personnel or outsourcing service provider etc. are submitted to by application platform, is provided answer by business expert by operating side.
In sum, the OTO service mode of the present invention is asked as driving, by independent of each outlet on subscribers feeder
All kinds of sales services are standardized by the unified specialty support carrying out internal and external business of business service centre；For big portion
The window service divided, is exercised across the internal professional bar line of marketing functional by the service centre that does business, the internal each working link of co-marketing,
Uniform traffic scheduling, uniform traffic are followed the tracks of, and provide for user on line and demarcate without business, without the service experience in possession.
Although present disclosure has been made to be discussed in detail by above preferred embodiment, but it should be appreciated that above-mentioned
Description is not considered as limitation of the present invention.After those skilled in the art have read foregoing, for the present invention's
Multiple amendment and replacement all will be apparent from.Therefore, protection scope of the present invention should be limited to the appended claims.
Claims (10)
1. an on-line off-line service platform, it is characterised in that comprise:
The application platform of line upper end, user submits the electronic bits of data needed for service request and transacting business to by application platform；With
And, the business service centre of line lower end, it is arranged independent of outlet, accepts for the service request unification submitted on line,
And carry out supporting by examination & verification scheduler module, business handling module and the Service tracing module arranged；
Wherein, whether the described examination & verification scheduler module electronic bits of data to receiving meets business need and audits；Electronics is provided
Material examination & verification by and without auditing the service request of original data, examination & verification scheduler module instruction business handling module enter Business Stream
The process of journey；For electronic bits of data examination & verification by and original data audit the service request passed through, examination & verification scheduler module is according to phase
The type of service answered, instruction Service Processing Module enters the process of operation flow, or instruction possession outlet enters business
The process of flow process；
Key node in operation flow is tracked and safeguards by described Service tracing module, and by the progress feelings of business handling
Condition sends the application platform to user；For electronic bits of data examination & verification by and original data need examination & verification service request, by industry
Business tracking module, according to corresponding type of service, is sent original data to the application platform transmission of user and is entered to business service centre
The notice that row is veritified, or send and carry original data and carry out, to examination & verification outlet, the notice veritified.
On-line off-line service platform the most as claimed in claim 1, it is characterised in that
Receive Service Processing Module or the system of possession outlet of instruction, access Electric Power Marketing System and carry out Business Stream
Handling of journey；
Service tracing module and the described Service Processing Module of described business service centre or the system of possession outlet or electricity
It is mutual that power marketing system carries out information, obtains the progress situation of business handling；
Described business service centre is further provided with operational analysis module, is analyzed business datum, Planning procedure progress,
The statistical report form of situation.
On-line off-line service platform the most as claimed in claim 1, it is characterised in that
The examination & verification scheduler module of described business service centre, the form content of the electronic bits of data that automatic discrimination is received and/or reality
Whether matter content meets business need；Or, the electronic bits of data that described examination & verification scheduler module will be received, it is transmitted to business service
The operating side of the backstage personnel at center carries out the artificial examination & approval of form content and/or flesh and blood；
The operating side of the approving person that business service centre or examination & verification outlet are assigned also is sent out by described examination & verification scheduler module
Send instruction, it is desirable to original data is veritified by approving person；Replied to examination & verification scheduler module by the operating side of approving person
The result that original data is veritified.
On-line off-line service platform the most as claimed in claim 1, it is characterised in that
The service request do not passed through, described examination & verification scheduler module or Service tracing module are audited for electronic bits of data or original data
Sending reminder message to the application platform of user, instruction user again provides and meets the electronic bits of data of business need or data is former
Part.
On-line off-line service platform the most as claimed in claim 1, it is characterised in that
User is by sending reserve requests on application platform line, business service centre is sought with the examination & verification preengage after receiving reserve requests
Industry site determines subscription time feedback user, and user goes to examination & verification outlet to carry out the core of original data according to subscription time
Test.
On-line off-line service platform the most as claimed in claim 1, it is characterised in that
Carrying out, for business, the request seeked advice from by what application platform sent according to user, described business service centre feeds back to it
Meet that type of service is standardized informs list；
User selects informing of corresponding service singly to start the request of the application to this business by application platform, and according to informing list
Classifying content submit to electronic bits of data；
The electronic bits of data of shooting or scanning is submitted to the service centre that does business, and service request or electricity by application platform by user
Key business field in sub-data is carried out manual typing by user by application platform and confirms.
On-line off-line service platform the most as claimed in claim 1, it is characterised in that
Described business service centre is by corresponding interface, respectively with Electric Power Marketing System, electronic archive system, electricity consumption collection system
It is mutual that one or more in system, Third-Party Logistics Platform, Third-party payment platform carry out information.
On-line off-line service platform the most as claimed in claim 1, it is characterised in that
Described business service centre, by configuring intelligent robot and setting up professional knowledge storehouse, is known based on business by intelligent robot
Knowing storehouse, the counsel requests sent user or outsourcing service provider or outlet service personal by application platform is replied；
Or, business expert is mutual with expert's contact module of described business service centre by operating side, receives user or outer
Counsel requests that bag personnel or outlet service personal are sent by application platform also replies.
On-line off-line service platform the most as claimed in claim 1, it is characterised in that
User is by any one in ecommerce, wechat, APP these three application platform, and service centre carries out letter with business
Breath is mutual；
User, by wherein any one application platform register account number and after binding family number, opens two other application platform automatically
The register account number at the lower same family number of correspondence；
User passes through the service request that wherein any one application platform is submitted to, it is possible to the register account number at corresponding same family number
The progress situation of business handling is inquired about by two other application platform.
On-line off-line service platform the most as claimed in claim 9, it is characterised in that
User submits system of real name material to by application platform, and through described business service centre, examination & verification becomes system of real name user；Real name
User processed has a main account of transmission business application authority, and be provided with zero or one or multiple there is business progress inquiry
The sub-account of authority；As the enterprise customer of system of real name user, it is provided with and there is enterprise's material submits to and authorize the of the power of examination and approval
One account, and there is the second account that business application material is submitted to and handled authority.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610389197.1A CN106056473A (en) | 2016-06-02 | 2016-06-02 | Online and offline service platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610389197.1A CN106056473A (en) | 2016-06-02 | 2016-06-02 | Online and offline service platform |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106056473A true CN106056473A (en) | 2016-10-26 |
Family
ID=57169380
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610389197.1A Pending CN106056473A (en) | 2016-06-02 | 2016-06-02 | Online and offline service platform |
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| CN106803147A (en) * | 2016-12-27 | 2017-06-06 | 广州耐奇电气科技有限公司 | A kind of operation management support platform |
| CN107249039A (en) * | 2017-07-07 | 2017-10-13 | 国网上海市电力公司 | A kind of electricity business hall intelligent service system |
| CN107507011A (en) * | 2017-08-23 | 2017-12-22 | 太仓宏璟辅龙信息科技有限公司 | A kind of Self-Service customer service system |
| CN107590642A (en) * | 2017-08-24 | 2018-01-16 | 江苏丹森资讯顾问有限公司 | Disabled person, which obtains employment, examines management method annually |
| CN107590668A (en) * | 2017-09-27 | 2018-01-16 | 河南科技学院 | A kind of Power Marketing Management System and its application based on three family models |
| CN108109098A (en) * | 2016-11-24 | 2018-06-01 | 上海申铁信息工程有限公司 | A kind of mobile client service system for railway freight |
| CN108537709A (en) * | 2018-03-15 | 2018-09-14 | 上海金盾特卫安全顾问有限公司 | A kind of spy based on resource-sharing internet platform defends service management |
| WO2018205816A1 (en) * | 2017-05-10 | 2018-11-15 | 平安科技（深圳）有限公司 | Method, device and apparatus based on online and offline integrated service, and storage medium |
| CN109544340A (en) * | 2018-11-21 | 2019-03-29 | 齐鲁股权交易中心有限公司 | A kind of intermediary's management system and management method for region equity market |
| CN110111070A (en) * | 2019-04-23 | 2019-08-09 | 兰州环境能源交易中心有限公司 | Moving source Emission trading service platform |
| CN111292179A (en) * | 2020-02-13 | 2020-06-16 | 中国建设银行股份有限公司 | Counter service processing system, method, equipment and storage medium |
| CN111782893A (en) * | 2020-07-01 | 2020-10-16 | 中关村科学城城市大脑股份有限公司 | Household robot system |
| CN111798189A (en) * | 2018-08-20 | 2020-10-20 | 广东建邦计算机软件股份有限公司 | Service processing method, device, computer equipment and storage medium |
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| CN108109098A (en) * | 2016-11-24 | 2018-06-01 | 上海申铁信息工程有限公司 | A kind of mobile client service system for railway freight |
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| CN109544340A (en) * | 2018-11-21 | 2019-03-29 | 齐鲁股权交易中心有限公司 | A kind of intermediary's management system and management method for region equity market |
| CN109544340B (en) * | 2018-11-21 | 2022-11-11 | 齐鲁股权交易中心有限公司 | Intermediary mechanism management method for regional stock market |
| CN110111070A (en) * | 2019-04-23 | 2019-08-09 | 兰州环境能源交易中心有限公司 | Moving source Emission trading service platform |
| CN111292179A (en) * | 2020-02-13 | 2020-06-16 | 中国建设银行股份有限公司 | Counter service processing system, method, equipment and storage medium |
| CN111782893A (en) * | 2020-07-01 | 2020-10-16 | 中关村科学城城市大脑股份有限公司 | Household robot system |
| CN113112118A (en) * | 2021-03-12 | 2021-07-13 | 珠海大横琴科技发展有限公司 | Enterprise service providing method and device, electronic equipment and readable storage medium |
| CN112988869A (en) * | 2021-03-18 | 2021-06-18 | 成都青云之上信息科技有限公司 | General platform based on big data |
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Application publication date: 20161026 |