CN106027816A

CN106027816A - Call method and device, as well as call data processing method and device

Info

Publication number: CN106027816A
Application number: CN201610323303.6A
Authority: CN
Inventors: 陈晓波; 黄铁鸣; 李斌; 徐饶; 黄强; 易薇; 王俊山
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2016-05-16
Filing date: 2016-05-16
Publication date: 2016-10-12
Anticipated expiration: 2036-05-16
Also published as: CN106027816B

Abstract

The invention relates to a call method and device, as well as a call data processing method and device. The call method comprises the following steps: sending a call request to a server, wherein the call request carries a caller identifier and a called identifier; receiving a first callback request, wherein the first callback request corresponds to the call request; acquiring a first answering instruction of the first callback request; and when a terminal corresponding to the called identifier acquires a second answering instruction, establishing a call link with the terminal corresponding to the called identifier, so that the server acquires a parameter numerical value corresponding to the call carried out through the call link and subtracts the parameter numerical value from a numerical value account corresponding to a user cluster to which the call identifier belongs, wherein the second answering instruction is an answering instruction of a second callback request acquired by the terminal corresponding to the called identifier. By adopting the call method in the scheme of the invention, the call convenience can be guaranteed, and the call cost is controlled.

Description

Call method and device, communicating data treating method and apparatus

Technical field

The present invention relates to communication technical field, particularly relate at a kind of call method and device, communicating data Reason method and apparatus.

Background technology

For such as user's cluster such as enterprise customer's cluster, domestic consumer's cluster or spontaneous organization user's cluster, Based on communication requirements, need in user's cluster or with user's cluster outside user carry out voice call.By In there is call Cost Problems, the use that the user of user's cluster calls is restricted.

Mobile communication carrier provides periodically to the cluster short number service of user's charge at present, and user opens this After business, the user in same cluster just can carry out no-charge call by cornet, but owing to needs make Conversing with the cornet being different from original number, customer using cost is high and convenience is poor.

Summary of the invention

Based on this, it is necessary to for the problems referred to above, it is provided that one is low for customer using cost and can ensure that The call method of convenience and device, communicating data treating method and apparatus.

A kind of call method, including:

Sending call request to server, caller identification and called party's mark are carried in described call request；

Receiving the first request of calling back, the described first request of calling back is corresponding with described call request；

Obtain for the described first request of calling back first and answer instruction；

When described called party identify correspondence terminal get second answer instruction after, with described called party The terminal of mark correspondence sets up talking link, makes described server obtain by leading to that described talking link is carried out Parameter values corresponding to words, and subtract from the value account that described caller identification owning user cluster is corresponding Go described parameter values；Described second answers instruction identifies what corresponding terminal got for described called party For second call back request answer instruction.

A kind of communicating data processing method, including:

Receiving call request, caller identification and called party's mark are carried in described call request；

The first request of calling back is sent so that described first to the first terminal that described caller identification is corresponding Terminal obtains for the described first request of calling back first and answers instruction；

The second terminal identifying correspondence to described called party sends the second request of calling back so that described the Two terminals obtain for the described second request of calling back second and answer instruction；

Answer the described first terminal of instruction when getting described first and get described second and answer instruction After setting up talking link between described second terminal, the call correspondence that acquisition is carried out by described talking link Parameter values, and deduct described parameter from the value account that described caller identification owning user cluster is corresponding Numerical value.

A kind of communicator, including:

Calling module, for server send call request, described call request carry caller identification and Called party identifies；

Call back request processing module, and for receiving the first request of calling back, described first calls back Ask corresponding with described call request；Obtain for the described first request of calling back first and answer instruction；

Talking link processing module, gets second answer for identifying the terminal of correspondence as described called party After instruction, identify corresponding terminal with described called party and set up talking link, make described server obtain logical Cross the parameter values corresponding to the call that described talking link is carried out, and from described caller identification owning user The value account that cluster is corresponding deducts described parameter values；Described second answers instruction for described called party What terminal corresponding to mark got answers instruction for the second request of calling back.

A kind of communicating data processing means, including:

Call request receiver module, is used for receiving call request, described call request carry caller identification and Called party identifies；

Call back module, sends first for the first terminal corresponding to described caller identification and calls back Request so that described first terminal obtains for the described first request of calling back first and answers instruction；To Described called party identifies the second terminal of correspondence and sends the second request of calling back so that described second terminal Obtain for the described second request of calling back second and answer instruction；

Value account management module, for when getting the described first described first terminal answering instruction and obtaining Get after setting up talking link between the described second described second terminal answering instruction, obtain by described logical The parameter values of the call correspondence that words link is carried out, and corresponding from described caller identification owning user cluster Value account deducts described parameter values.

Above-mentioned call method and device, communicating data treating method and apparatus, after user initiates call request, Setting up the talking link between MPTY and called party by the way of calling back, operation is convenient.And Server can obtain the parameter values of the call correspondence carried out by talking link, thus from caller identification institute Belong in the value account that user's cluster is corresponding and deduct parameter values, be the public affairs that user's cluster is corresponding due to consume Resource, low cost of conversing the most for a user altogether.

Accompanying drawing explanation

Fig. 1 is the applied environment figure of phone system in an embodiment；

Fig. 2 is the structural representation of terminal in an embodiment；

Fig. 3 is the structural representation of server in an embodiment；

Fig. 4 is the schematic flow sheet of call method in an embodiment；

Fig. 5 is the contacts list interface schematic diagram of terminal display in an embodiment；

Fig. 6 be in an embodiment terminal receive call back request after show for accepting or refusing The call interface schematic diagram of the request of calling back；

Fig. 7 is that in an embodiment, the wait of terminal display calls back interface schematic diagram；

Fig. 8 is that the wait that in an embodiment, terminal is shown when redialing calls back interface schematic diagram；

Fig. 9 is the interface schematic diagram of the state of speaking of terminal display conversation member in an embodiment；

Figure 10 is the interface schematic diagram of the message registration that terminal display does not connects in an embodiment；

Figure 11 is the interface schematic diagram of the message registration that terminal display is connected in an embodiment；

Figure 12 is the interface schematic diagram of the history message registration of terminal display unique user in an embodiment；

Figure 13 is the applied environment figure of phone system in another embodiment；

Figure 14 is the sequential chart of call method in an embodiment；

Figure 15 is the sequential chart of many people call method in an embodiment；

Figure 16 is the schematic flow sheet of communicating data processing method in an embodiment；

Figure 17 is the structured flowchart of communicator in an embodiment；

Figure 18 is the structured flowchart of communicator in another embodiment；

Figure 19 is the structured flowchart of communicating data processing means in an embodiment；

Figure 20 is the structured flowchart of communicating data processing means in another embodiment.

Detailed description of the invention

In order to make the purpose of the present invention, technical scheme and advantage clearer, below in conjunction with accompanying drawing and reality Execute example, the present invention is further elaborated.Only should be appreciated that specific embodiment described herein Only in order to explain the present invention, it is not intended to limit the present invention.

As it is shown in figure 1, in one embodiment, it is provided that a kind of phone system, including terminal 110, application Server 120, transfer server 130, call back equipment 140 and telephone network 150.Wherein terminal 110 Including first terminal and the second terminal, first terminal such as 110 (a), the second terminal such as 110 (b) and 110 (c). Terminal 110 have access the Internet and access telephone network function, can be mobile phone, panel computer or Person's landline telephone etc..Terminal 110 can run user's trunking communication application and system telephone application, Yong Huji Group communication applies such as enterprise communication application, for by linking Internet application server 120, system telephone It is used for accessing telephone network 150.Application server 120 can be used for and user's collection of operation in terminal 110 Group communication application communication, can be used for managing the value account that caller identification owning user cluster is corresponding.Transfer Server 130 is used at application server 120 and calls back to provide between equipment 140 data relay function, Transfer server 130 is removable, and after removal, application server 120 can directly lead to the equipment 140 that calls back Letter.The equipment 140 that calls back can be one or more, can be held by the agent that calls back.Phone Network 150 can be PSTN (Public Switched Telephone Network, PSTN).

It is appreciated that term used in the present invention " first ", " second " etc. can be used for describing in this article Various elements, but these elements should not be limited by these terms.These terms are only used for first element with another One element is distinguished.For example, without departing from the scope of the invention, can be by first terminal It is referred to as the second terminal, and similarly, the second terminal can be referred to as first terminal.First terminal and the second terminal Both terminals, but it is not same terminal.

Fig. 2 is the internal structure schematic diagram of terminal in an embodiment.As in figure 2 it is shown, this terminal includes passing through System bus connect processor, non-volatile memory medium, built-in storage, network interface, display screen and Input equipment.Wherein, the non-volatile memory medium storage of terminal has operating system, also includes a kind of call Device, this communicator is used for realizing a kind of call method.This processor is used for providing calculating and control ability, Support the operation of whole terminal.Built-in storage in terminal is the communicator in non-volatile memory medium Run and environment is provided, this built-in storage can store computer-readable instruction, this computer-readable instruction quilt When processor performs, processor can be made to perform a kind of call method.Network interface be used for accessing the Internet with Application server communicates, as sent call request and receiving call etc.；It is additionally operable to access telephone network Network.The display screen of terminal can be LCDs or electric ink display screen etc., and input equipment can be The touch layer covered on display screen, it is also possible to be button, trace ball or the Trackpad arranged in terminal enclosure, Can also be external keyboard, Trackpad or mouse etc..This terminal can be mobile phone, panel computer or wearing Formula equipment etc..It will be understood by those skilled in the art that the structure shown in Fig. 2, be only and the application scheme The block diagram of relevant part-structure, is not intended that the restriction to the terminal that the application scheme is applied thereon, Concrete terminal can include than shown in figure more or less of parts, or combines some parts, or There are different parts arrange.

Fig. 3 is the internal structure schematic diagram of server in an embodiment, can be used as application server.Such as Fig. 3 Shown in, processor that this server includes being connected by system bus, non-volatile memory medium, interior storage Device and network interface.Wherein, the non-volatile memory medium storage of this server has operating system, data base With communicating data processing means, the ownership that can store value account, user and user's cluster in data base is closed System and the corresponding relation etc. of user's cluster and value account.This communicating data processing means is used for realizing one Communicating data processing method.The processor of this server is used for providing calculating and control ability, supports whole clothes The operation of business device.The built-in storage of this server is the communicating data processing means in non-volatile memory medium Running environment is provided, this built-in storage can store computer-readable instruction, this computer-readable instruction quilt When processor performs, processor can be made to perform a kind of communicating data processing method.The network of this server connects Mouthful for according to this with outside terminal through internet communication, such as receive call request that terminal sends and Call etc. is returned to terminal.Server can form with independent server or multiple server Server cluster realizes.It will be understood by those skilled in the art that the structure shown in Fig. 3, be only and this The block diagram of the part-structure that application scheme is relevant, is not intended that the service being applied thereon the application scheme The restriction of device, concrete server can include than shown in figure more or less of parts, or combine certain A little parts, or there is different parts layouts.

As shown in Figure 4, in one embodiment, it is provided that a kind of call method, the present embodiment is in this way The terminal being applied in above-mentioned Fig. 1 and Fig. 2 illustrates.The method specifically includes following steps:

Step 402, sends call request to server, and caller identification and called party's mark are carried in call request Know.

Wherein, server can be application server.MPTY refers to initiate the user of call request, calling Side's mark is then unique mark of MPTY；Correspondingly, called party be MPTY intend converse therewith right As, called party's mark is then unique mark of called party.Caller identification and called party identify permissible It is that cell-phone number, the account registered by user's trunking communication application or email address etc. can uniquely identify user Character string.

Specifically, first terminal can select called by the contacts list that user's trunking communication application provides Side, can single choice or multiselect, thus initiate call request, this call request carries caller identification and quilt Caller identification.Call request can be sent to server by the Internet by first terminal, it is also possible to by electricity Call request is sent to server by telephone network.

With reference to Fig. 5, user's trunking communication application can provide cluster contacts list 501, frequent contact list 502 and phone contact list 503 at least one.Wherein, cluster contacts list 501 can wrap Including all or part of ID in caller identification user's cluster, frequent contact list 502 can be Use according to the predetermined number the most front by user's trunking communication talk times descending sort heel row of carrying out of application Family identifies, and phone contact list 503 can include all or part of contact person that system telephone is applied. System telephone application be access telephone network application, can be first terminal carry for calling Application.

Step 404, receives the first request of calling back, and the first request of calling back is corresponding with call request.

Wherein, the request of calling back is after MPTY initiates call request, the terminal corresponding by conversation member Outside the request called to the terminal of conversation member of equipment, the first request of calling back is to be sent to first The request of calling back of terminal, following second calls back to ask, and is to be sent to calling back of the second terminal Request.Conversation member includes MPTY and called party.First request of calling back is corresponding with call request, It is in response to call request and sends.First terminal receives first by system telephone application and calls back to ask Ask.

In one embodiment, server can directly be sent out to first terminal by telephone network according to call request Send the first request of calling back.In yet another embodiment, server can call clawback electricity according to call request The clawback of words equipment is initiated interface and is initiated the first request of calling back, and is passed through telephone network by the equipment of calling back Network sends the first request of calling back to first terminal.In another embodiment, application server can basis Call request sends readjustment notice to transfer server, then is called clawback by transfer server according to readjustment notice The clawback of telephone plant is initiated interface and is initiated the first request of calling back, and is passed through phone by the equipment of calling back Network sends the first request of calling back to first terminal.

Step 406, obtains for the first request of calling back first and answers instruction.

Specifically, with reference to Fig. 6, first terminal, after receiving the first request of calling back, can be collected by user Group communication application or system telephone application, show the first control 601 for accepting the first request of calling back The second control 602 with refusal first request of calling back.If first terminal detects the first control 601 Trigger action then gets for the first request of calling back first and answers instruction, generates and accepts the logical of request Know and send to the equipment of calling back, thus realizing accepting the first request of calling back.If first terminal detects To the trigger action of the second control 602 then being generated the notice of refusal request and being sent to the equipment of calling back, Thus realize refusing the first request of calling back.First request of the calling back system by first terminal this locality Phone application receives；First answers the system telephone application instructed by first terminal is local obtains.

Step 408, when called party identify correspondence terminal get second answer instruction after, with called party Terminal corresponding to mark sets up talking link, corresponding to the call making server obtain by talking link to carry out Parameter values, and deduct parameter values from the value account that caller identification owning user cluster is corresponding； Second answers instruction identifies, for called party, the connecing for the second request of calling back that the terminal of correspondence gets Listen instruction.

Here terminal refers to the second terminal, and second calls back asks the request of calling back with first corresponding, Can be associated by session identity CallID, both are for setting up the talking link between MPTY and called party. Talking link can be telephone network talking link, and telephone network talking link is set up based on telephone network For transmitting the communication port of voice.Second request of calling back can first call back request before or it Rear initiation, the second request of calling back can also be initiated after being accepted confirming the first request of calling back.The Two terminals can be received by the system telephone application run on it and accept the second request of calling back.

Conversation member including MPTY and called party obtains speech data by respective terminal, and passes through Telephone network delivery and exchanges voice data, thus converse.Set up when previous call from talking link Start, after conversation member is all hung up the telephone and is removed so that talking link, this end of conversation.Value account Corresponding with caller identification owning user cluster, represent that this user's cluster shares this value account and quantifies call money Source consumes.Caller identification and called party's mark can belong to same subscriber cluster.Value account can be public Take account.

Server directly can calculate, according to ticket call temporal information on server, the ginseng that this call is corresponding The time started of number numerical value, such as server this call recordable and end time, thus according to record Time started and end time obtain the duration of call of this call, thus determine that this leads to according to the duration of call The parameter values of words.Server can also obtain, from the equipment of calling back, the parameter values that this call is corresponding. Parameter values is for quantifying this resource consumed of conversing, and parameter values can be time quantization value, such as Number of seconds, the number of minutes etc.；Parameter values can also be integration or monetary value.Parameter values can round, Convenient calculating.

Above-mentioned call method, after user initiates call request, set up by the way of calling back MPTY and Talking link between called party, operation is convenient.And server can be obtained and be carried out by talking link The parameter values that call is corresponding, thus deduct from the value account that caller identification owning user cluster is corresponding Parameter values, is the public resource that user's cluster is corresponding due to consume, converses into the most for a user This is low.Furthermore MPTY only needs initiate call request and accept the first request of calling back, and called party only needs Accept the second request of calling back, dial conveniently.

In one embodiment, the first request of calling back is initiated after call request is verified by server； Checking includes the legitimate verification to caller identification, to the legitimate verification of called party's mark and to exhaling At least one in the remaining sum checking of the value account that the side's of crying mark owning user cluster is corresponding.

Specifically, call request, after receiving call request, is verified by server, if being verified Then continue to initiate the first request of calling back according to call request.Multiple condition is specifically can verify that when checking, It is verified when multiple conditions are all set up.

Whether the server legitimate verification to caller identification, specifically can be check the form of caller identification Meet preset format and/or whether caller identification records on the server and/or whether caller identification exists Affiliated user's cluster.

The legitimate verification that called party is identified by server, specifically can be to check the form of called party's mark Whether meet preset format and/or called party identifies whether to record on the server and/or called party's mark Whether there is affiliated user's cluster.

The remaining sum checking of the value account that server is corresponding to caller identification owning user cluster, the most permissible Judge whether value account is more than default value, if being then verified, if otherwise verifying and not passing through.Preset Numerical value can be on the occasion of or negative value.

In the present embodiment, call request is verified after receiving call request by server, is verified Then initiate the first request of calling back, it is ensured that call security, it is ensured that value account safety.

In one embodiment, before step 404, the method also includes: receive server according to calling After the call of request feedback, start record and wait the waiting time of the first request of calling back；Work as wait When duration reaches the duration of configuration, jump to step 402.The call request of adjacent twice transmission is built for triggering Vertical different talking link.

Specifically, call request, after receiving the call request that first terminal sends, can tested by server Card, by rear, feeds back call to first terminal；Or can initiate at the clawback calling the equipment of calling back Call is fed back to first terminal after interface.

First terminal, after receiving call, starts to record waiting time, and what this waiting time represented is Wait the time span of the first request of calling back, can be specifically to start to currently from receiving call Time or to receive first call back request time span.

On first terminal can configured in advance duration, can be by user or by server configures, if waiting time reaches To the duration of this configuration, then jump to step 402 and redial.The number of times redialed can be previously set, and such as 1 Secondary, reach setting redials end after number of times.The duration of configuration such as 15 seconds.

The call request of adjacent twice transmission sets up different talking link for triggering, concrete initiation for the first time Call request set up calling line can second time call request initiate after be removed, restart set up Talking link, prevents because calling line communication quality difference causes call cannot reach or cause speech quality poor.

In the present embodiment, controlled initiation and the repeating transmission of call request by the duration configured, can be at call circuit When road is obstructed, change talking link by redialing, be smoothed out forming this call as far as possible.

In one embodiment, call request is initiated by local user's trunking communication application；First clawback electricity Words request is received by local system telephone application；First answers the system telephone application instructed by local Obtain.Wherein user's trunking communication application can be enterprise communication application, and call request can be by local user Trunking communication application is initiated by the Internet, and the first request of calling back can be electric by the system that first terminal is local Words application is received by telephone network and accepts.

In one embodiment, before step 404, the method also includes: should by user's trunking communication Call back interface with displaying wait；After step 406, the method also includes: when by user's cluster Communications applications get by system telephone application send answer state notifying after, close wait and call back boundary Face.

Specifically, with reference to Fig. 7, first terminal can after receiving the call of server feedback, by with Family trunking communication application shows that wait as shown in Figure 7 calls back interface, to wait in the interface that calls back and going back The information that called mark is corresponding can be shown, it is also possible to show further operation indicating.If redialing then Can show that wait as shown in Figure 8 calls back interface, prompting is being changed calling line and is being redialed. Call can carry callback number, and callback number can be write local system contact person by first terminal, For system telephone application display incoming information.

System telephone application can detect the event of answering, and generates and represent acceptance first time after the event of answering being detected The request of dialing answer state notifying, and pass to user's trunking communication application so that user's trunking communication Apply and answer state notifying according to this and close wait and call back interface, it is also possible to show conversation member further Show interface, for showing the information of conversation member.

System telephone application can detect the event of hanging up, and generates and represent refusal first time after the event of hanging up being detected The disarmed state notice of the request of dialing, and pass to user's trunking communication application so that user's trunking communication Apply and terminate flow process according to this disarmed state notice.

In the present embodiment, by wait call back interface displaying and close can point out intuitively user work as Before be in wait first call back request stage, facilitate user to distinguish different phase and carry out required operation. Answer state notifying and got and be transferred to user's trunking communication application by system telephone application, response can be improved Efficiency.

In one embodiment, the first request of calling back is called according to call request by server and is called back The clawback of equipment is initiated interface and is initiated；After step 406, the method also includes: send out to the equipment of calling back Send and answer state notifying, make the equipment of calling back identify corresponding end according to answering state notifying to called party End initiates the second request of calling back.

In the present embodiment, after first terminal is by system telephone applying detection to the event of answering, to calling back Equipment sends and answers state notifying, and so equipment of calling back can confirm that first terminal accepts the first clawback electricity During words request, then identify terminal initiation second request of calling back of correspondence to called party.By first eventually The confirmation of end ensures that this sets up needed for call is user by clawback mode, and can ensure MPTY Connect prior to called party, it is ensured that call is normally carried out.

In one embodiment, called party identifies more than one；Step 408 specifically includes: when at least one Individual called party identify correspondence terminal get second answer instruction after, identify with at least one called party Corresponding terminal sets up talking link.In the present embodiment, first terminal can initiate many square tubes of more than three people Words, as long as having a called party to connect in this case just can set up circuit network talking link, other Called can add the circuit network talking link set up, and can improve transmission efficiency.

In one embodiment, the method also includes: when the conversation member participating in call changes, connect Receive the member condition notice that server sends；According to member condition notice show conversation member change information and/or Play the audio prompt representing conversation member situation of change.

Specifically, the conversation member including MPTY and called party can change, and can increase new call Member or reduce existing conversation member.Increasing the most current conversation member of conversation member invites this to lead to User outside words member adds this call, or the message registration provided from user's trunking communication application adds Enter this call, or the message registration provided by system telephone application adds this call.Reduce call Member such as individual call member exits this call.

When conversation member changes, member condition notice can be pushed to server by the equipment of calling back, Member condition notice is moved back and is delivered to the terminal that this each conversation member conversed is corresponding by server again.First terminal After receiving member condition notice, conversation member change information can be shown with visual form, such as increase newly-increased The head portrait of conversation member or removal have dropped out the head portrait of the conversation member of this call.First terminal is all right Play the audio prompt representing conversation member situation of change, such as play " XXX have dropped out this call " or Person's " XXX adds this call ".The audio prompt play may be from the equipment of calling back or local or Server.

In the present embodiment, the conversation member participating in call changes, and first terminal can point out user in time The change occurred, facilitates user to make adjustment dialog context.

In one embodiment, the method also includes: receive identifying with each called party of server transmission Corresponding state notifying of speaking；Update corresponding called party according to state notifying of speaking and identify corresponding saying Speech phase labelling.

Wherein, the state of speaking can represent whether this conversation member conversed speaks, speak state notifying for Notice first terminal called party identifies this state of speaking of correspondence.First terminal can use different speaking Status indication distinguishes different states of speaking, and does not speaks as it is shown in figure 9, status indication 901 of speaking represents, Status indication 902 of speaking represents speaks.

In the present embodiment, update corresponding called party according to state notifying of speaking and identify corresponding shape of speaking State labelling, can help user to identify the state of speaking of each conversation member by visual manner, it is simple to many people are led to Different conversation member is distinguished during words.

In one embodiment, the method also includes: storage includes what caller identification and called party identified Message registration；Show message registration；When detecting that the trigger action to the message registration shown and call are not tied Shu Shi, receives threeth corresponding with adding call request to server transmission addition call request and calls back to ask Ask, when get for the 3rd call back request the 3rd answer instruction after, add call；When detecting To show message registration trigger action and call at the end of, again to server send carry MPTY Mark and the call request of called party's mark.

Specifically, call every time is stored as corresponding message registration by first terminal, and is shown, and is needing When wanting, user can be by operation message registration so that first terminal sends to server and adds call request, This addition call request carries session identity, or carries caller identification.Server is logical according to adding Words request, the clawback calling the equipment of calling back initiates interface so that the equipment that calls back is sent out to first terminal Send the 3rd request of calling back.First terminal is after receiving the 3rd request of calling back and accepting, and adding should Secondary call.If current talking terminates, then can again initiate call request.Message registration can be collected by user Group communication application memory and displaying, it is also possible to by system telephone application memory and displaying.

In the present embodiment, by storage message registration, call can be conveniently added with, or can again send out Play call, improve operation ease.

As Figure 10 is to shown in 12, and first terminal can show message registration, the message registration of connection not connect, Every message registration can also record the details of all previous call of same calls member, such as on, The duration of call etc..

As shown in figure 13, in one embodiment, a kind of phone system, including terminal 1310, application service Device 1320, transfer server 1330, the agent's equipment 1340 that calls back, telephony carrier network 1350 With accounting server 1360.Wherein terminal 1310 includes first terminal and the second terminal, and terminal 1310 is run Having enterprise communication application and system telephone to apply, enterprise communication application is for realizing the dialing of public expense phone, shape State shows, function service logic etc. realizes, and system telephone application is the voice call supporting body of public expense phone. Application server 1320 is for being managed collectively the business function logic of public expense phone, including call request, state Notice and conversation member information management etc..Accounting server 1360 is used for providing inquiry about charging, keep accounts and The function such as deduct fees.Transfer server 1330 is mutual for the unified and outside agent's equipment interface that calls back. The agent's equipment that calls back is to provide the third-party platform of the business of calling back, and is responsible for and telephone operator net Network docks.Telephony carrier network is basic phone voice communication network, such as PSTN.Application server 1320, Transfer server 1330 and accounting server 1360 can be realized by same server or same server cluster.

In one embodiment, it is provided that a kind of call method, the present embodiment is applied to above-mentioned figure in this way Phone system in 13 illustrates.The method specifically includes calling step, clawback waiting step and leads to Words step, as shown in figure 14, the method specifically includes following steps 1401 to step 1414, wherein step 1401 to step 1405 is calling step, and step 1406 to step 1408 is clawback waiting step, step 1409 to step 1414 is calling steps.

Step 1401, first terminal corresponding for MPTY A initiates the second terminal that calling called party B is corresponding Call request.

Step 1402, enterprise communication application server checking public expense account balance, verification of caller A number Legitimacy, verifies called party's B number legitimacy, if being all verified, continuing to call and calls back The clawback of agent's equipment is initiated interface and is initiated calling；Whereas if checking is not passed through, the most directly to calling First terminal corresponding for side A returns mistake.

Step 1403, enterprise communication application server calls the agent's equipment that calls back by transfer server Clawback initiate interface, the agent's equipment that calls back is notified that telephony carrier network calls back.

Step 1404, enterprise communication application server calls the clawback of the agent's equipment that calls back and initiates interface Success, the agent's equipment that calls back can return the number of this call clawback simultaneously, for for first terminal Caller identification.

Step 1405, after first terminal receives the call that enterprise communication application server returns, if exhaled Crying response is successfully, then enter step 1406；If call is failure, then point out call failure, knot Shu Benci converses.

Step 1406, during first terminal call success, can enter wait and call back state, can simultaneously The callback number write local system contact person this conversed, for system telephone application caller identification title； Simultaneously, first terminal can also select to cancel this calling at any time.

Step 1407, first terminal, before waiting time-out, receives and calls back；If waiting time-out, also do not have Receive and call back, then trigger an auto recall flow process.It is used for judging that the duration waiting time-out may select 15 seconds, specifically can carry out flexible configuration according to different numbers or telephone operator.

Step 1408, if waiting time-out, first terminal automatically initiates a recall and asks to apply to enterprise communication Server, enterprise communication application server informs the agent's equipment that calls back, and call back agent's equipment Calling line before can be dismantled, reselect a circuit and call.

Step 1409, first terminal receives and calls back, and can select to answer or hang up the telephone；If hung up, Then terminate this call.

Step 1410, telephony carrier network can by first terminal answer or disarmed state be pushed to clawback electricity Words agent's equipment.

Step 1411, calls back if the agent's equipment that calls back finds that first terminal has been answered, clawback electricity Words agent's equipment then initiates to call back to the second corresponding for callee B terminal；Otherwise, this knot of conversing Bundle.

Step 1412, the second terminal answers and calls back, and so far, first terminal and the second terminal i.e. complete language Sound call is set up.

Step 1413, either party of first terminal and the second terminal hangs up the telephone, this end of conversation.

Step 1414, after end of conversation, regardless of whether finally set up call, call back agent's equipment meeting The Call Detail Record information of this call, and the accounting server that keeps accounts is pushed to enterprise communication application server, Deduct the fee from public expense account.

In the present embodiment, after user initiates call request, by the way of calling back, set up call, due to It is based on telephony carrier network, it is ensured that speech quality.And when, after end of conversation, enterprise communication should Can obtain, with server, the ticket information that this call is corresponding, deduct from public expense account according to ticket information and take With, low cost of conversing for a user.Can ensure that call security by checking, thus ensure public expense Account safety.Auto recall can overcome some signal blind zone or the situation of circuit exception, by reselecting Calling line can improve percent of call completed.MPTY calls back to called party after listening before again, and it is invalid to avoid Call waste resource.

As shown in figure 15, in one embodiment, it is provided that another kind of many people call method, the present embodiment with The phone system that the method is applied in above-mentioned Figure 13 illustrates.The method specifically include calling step, Clawback waiting step and many people calling steps, as shown in figure 15, the method specifically includes following steps 1501 To step 1519, wherein step 1501 to step 1505 is calling step, step 1506 to step 1508 Being clawback waiting step, step 1509 to step 1521 is many people calling steps.

Step 1501, first terminal corresponding for MPTY A initiates to call multiple called parties, and (called party 1 Altogether the most N number of to called party N) call request of corresponding the second terminal.

Step 1502, enterprise communication application server checking public expense account balance, verification of caller A number closes Method, verifies called party's 1 to N number legitimacy, if be all verified, continues to call clawback electricity Many people clawback of words agent's equipment is initiated interface and is initiated calling；Whereas if checking is not passed through, the most directly Mistake is returned to first terminal corresponding for MPTY A.

Step 1503, enterprise communication application server calls the agent's equipment that calls back by transfer server Many people clawback initiate interface, the agent's equipment that calls back is notified that telephony carrier network calls back.

Step 1504, enterprise communication application server calls many people clawback of the agent's equipment that calls back and initiates Interface success, the agent's equipment that calls back can return the number of this call clawback simultaneously, for for first Terminal caller shows.

Step 1505, after first terminal receives the call that enterprise communication application server returns, if exhaled Crying response is successfully, then enter step 1506；If call is failure, then point out call failure, knot Shu Benci converses.

Step 1506, during first terminal call success, can enter wait and call back state, can simultaneously The callback number write local system contact person this conversed, for system telephone application caller identification title； Simultaneously, first terminal can also select to cancel this calling at any time.

Step 1507, first terminal, before waiting time-out, receives and calls back；If waiting time-out, also do not have Receive and call back, then trigger an auto recall flow process.It is used for judging that the duration waiting time-out may select 15 seconds, specifically can carry out flexible configuration according to different numbers or telephone operator.

Step 1508, if waiting time-out, first terminal automatically initiates a recall and asks to apply to enterprise communication Server, enterprise communication application server informs the agent's equipment that calls back, and call back agent's equipment Calling line before can be dismantled, reselect a circuit and call.

Step 1509, first terminal receives and calls back, and can select to answer or hang up the telephone；If hung up, Then terminate this call.

Step 1510, telephony carrier network can by first terminal answer or disarmed state be pushed to clawback electricity Words agent's equipment.

Step 1511 is to step 1512, if the agent's equipment that calls back finds that first terminal has answered clawback electricity Words, the agent's equipment that calls back then initiates to call back to the second corresponding for callee 1 to N terminal；Instead It, this end of conversation.

Step 1513, in the second corresponding for callee 1 to N terminal, as long as have one answered receive return Dialing, multi-person speech call is i.e. set up.

Step 1514, after entering many people call, telephony carrier network can give enterprise communication application server real Time push the change of member and state of speaking.

Step 1515～step 1519, enterprise communication application server is applied to the enterprise communication of first terminal and is pushed away The member sending many people to converse changes and state of speaking, and such first terminal can be shown in real time by call interface The status information of all members in current many people call.

Step 1520, if hanging up the telephone in the N side in first terminal and the second terminal, this end of conversation.

In addition, user can also add call, adds call here and refers to that entering one currently leads to Words many people call, have three kinds of modes to add: one be by enterprise communication apply inside message registration add Enter；Two is that certain member is invited addition by other members conversed；Three apply from system telephone Message registration adds, and adds these many people call before and be not fully completed.When certain member adds After entering call, other also members in call, also can receive the addition notice of this member, and carry out state Refreshing.

Enter many people call after, have two ways to exit, one be directly applied by enterprise communication in The hang up button in face exits；Another is directly to hang up to call back.After certain member exits call, its He is the also member in call, also can receive the OPT-OUT NOTICE of this member, and carry out the refreshing of state.

When many people converse, if having member to add or exiting, telephony carrier network can be to other also many Member in people's call pushes corresponding prompt tone, such as " AA adds many people of BB and converses ", " BB Exit many people call " etc..

As shown in figure 16, it is provided that a kind of communicating data processing method, the present embodiment is applied to clothes in this way Business device is illustrated, and this server can include application server, transfer server and accounting server. The method specifically includes following steps:

Step 1602, receives call request, and caller identification and called party's mark are carried in call request.

Step 1604, sends the first request of calling back to the first terminal that caller identification is corresponding so that the One terminal obtains for the first request of calling back first and answers instruction.

Step 1606, the second terminal identifying correspondence to called party sends the second request of calling back so that Second terminal obtains for the second request of calling back second and answers instruction.

Step 1608, answers the first terminal of instruction when getting first and gets second and answer the of instruction After setting up talking link between two terminals, obtain the parameter values of the call correspondence carried out by talking link, And deduct parameter values from the value account that caller identification owning user cluster is corresponding.

Above-mentioned communicating data processing method, after user initiates call request, sets up by the way of calling back Talking link between MPTY and called party, operation is convenient.And server can obtain by call chain The parameter values that call that road is carried out is corresponding, thus from numerical value account corresponding to caller identification owning user cluster Family deducts parameter values, is the public resource that user's cluster is corresponding due to consume, so user is come Succeed in reaching an agreement words low cost.Furthermore MPTY only needs initiate call request and accept the first request of calling back, and is exhaled The side of crying only needs to accept the second request of calling back, and dials conveniently.

In one embodiment, the method also includes: verify call request, holds after being verified Row sends the step of the first request of calling back to the first terminal that caller identification is corresponding；Checking includes exhaling The side of crying mark legitimate verification, to called party mark legitimate verification and to belonging to caller identification At least one in the remaining sum checking of the value account that user's cluster is corresponding.

In one embodiment, step 1603 specifically includes: according to call request, calls the equipment of calling back Clawback initiate interface so that the equipment that calls back sends first time to first terminal corresponding to caller identification The request of dialing；Step 1604 includes: by the equipment of calling back receive first terminal feedback answer shape After state notice, the second terminal identifying correspondence to called party sends the second request of calling back.

In one embodiment, called party identifies more than one；The method also includes: obtains and participates in call Each member member condition notice and/or state notifying of speaking；Member is pushed to first terminal and the second terminal State notifying and/or state notifying of speaking.

In the present embodiment, notify and/or state of speaking by pushing member condition to first terminal and the second terminal Notice so that conversation member can know member's situation of change in time, it is also possible to distinguishes different conversation member.

In one embodiment, the addition call request for call is obtained；To initiating addition call request Terminal sends the 3rd request of calling back so that the terminal initiating to add call request is getting for the 3rd The 3rd of the request of calling back adds call after answering instruction.The terminal wherein initiating to add call request is permissible It it is other terminal in addition to above-mentioned first terminal and the second terminal.

In other embodiments, this communicating data processing method can also include in above-mentioned call method by servicing Other step that device is implemented.

As shown in figure 17, in one embodiment, it is provided that a kind of communicator 1700, including calling module 1701, the request processing module that calls back 1702 and talking link processing module 1703.

Calling module 1701, for server send call request, call request carry caller identification and Called party identifies.

Call back request processing module 1702, and for receiving the first request of calling back, first calls back Ask corresponding with call request；Obtain for the first request of calling back first and answer instruction.

Talking link processing module 1703, gets second answer for identifying the terminal of correspondence as called party After instruction, identify corresponding terminal with called party and set up talking link, make server obtain by call chain The parameter values corresponding to call that road is carried out, and from numerical value account corresponding to caller identification owning user cluster Family deducts parameter values；Second answer instruction for called party identify that corresponding terminal gets for the Two call back request answer instruction.

As shown in figure 18, in one embodiment, communicator 1700 also includes: timing waits module 1704, After receiving the call that server feeds back according to call request, start record and wait the first clawback electricity The waiting time of words request；When waiting time reaches the duration of configuration, jump to send calling to server The step of request；And the call request of adjacent twice transmission sets up different talking link for triggering.

In one embodiment, calling module 1701 is additionally operable to be initiated by local user's trunking communication application Call request；The request processing module that calls back 1702 is additionally operable to by local system telephone application reception the One request of calling back, and obtain and first answer instruction for the first request of calling back.

In one embodiment, communicator 1700 also includes: wait the interface manager module 1705 that calls back, For showing that wait calls back interface by user's trunking communication application；When being applied by user's trunking communication Get by system telephone application send answer state notifying after, close wait and call back interface.

In one embodiment, the first request of calling back is called according to call request by server and is called back The clawback of equipment is initiated interface and is initiated.Communicator 1700 also includes: answer state notifying sending module 1706, For to call back equipment send answer state notifying, make the equipment of calling back according to answer state notifying to Called party identifies the terminal of correspondence and initiates the second request of calling back.

In one embodiment, called party identifies more than one；Talking link processing module 1703 is additionally operable to When at least one called party identify correspondence terminal get second answer instruction after, exhaled with at least one The terminal of the side's of crying mark correspondence sets up talking link.

In one embodiment, communicator 1700 also includes: member condition management module 1707, for working as When the conversation member participating in conversing changes, receive the member condition notice that server sends；According to member State notifying is shown conversation member change information and/or plays the audio prompt representing conversation member situation of change.

In one embodiment, communicator 1700 also includes: state management module 1708 of speaking, and is used for connecing That receives server transmission identifies corresponding state notifying of speaking with each called party；According to state notifying of speaking Update corresponding called party and identify corresponding status indication of speaking.

In one embodiment, communicator 1700 also includes: message registration memory module 1709, call note Record display module 1710 and add call request module 1711.

Message registration memory module 1709, includes caller identification and the call of called party's mark for storage Record.

Message registration deposits display module 1710, is used for showing message registration.

Add call request module 1711, for when the trigger action to the message registration shown being detected and leading to At the end of talking about not, send to server and add call request, receive three corresponding with adding call request time The request of dialing, when get for the 3rd call back request the 3rd answer instruction after, add call.

Calling module 1701 is additionally operable to when detecting that the trigger action to the message registration shown and call terminate Time, again send to server and carry caller identification and the call request of called party's mark.

Above-mentioned communicator 1700, after user initiates call request, sets up calling by the way of calling back Talking link between side and called party, operation is convenient.And server can obtain to be entered by talking link The parameter values of the call correspondence of row, thus from the value account that caller identification owning user cluster is corresponding Deduct parameter values, be the public resource that user's cluster is corresponding due to consume, lead to the most for a user Words low cost.

As shown in figure 19, in one embodiment, it is provided that a kind of communicating data processing means 1900, including: Call request receiver module 1901, the module that calls back 1902 and numerical value account management module 1903.

Call request receiver module 1901, is used for receiving call request, call request carry caller identification and Called party identifies.

Call back module 1902, sends first for the first terminal corresponding to caller identification and calls back Request so that first terminal obtains for the first request of calling back first and answers instruction；To called party Second terminal transmission the second request of calling back that mark is corresponding so that the second terminal obtains for the second clawback The second of call request answers instruction.

Value account management module 1903, for when getting the first first terminal answering instruction and getting After setting up talking link between second the second terminal answering instruction, obtain the call carried out by talking link Corresponding parameter values, and deduct parameter number from the value account that caller identification owning user cluster is corresponding Value.

As shown in figure 20, in one embodiment, communicating data processing means 1900 also includes: checking mould Block 1904, for verifying call request, notify to call back after being verified module；Checking bag Include the legitimate verification to caller identification, to the legitimate verification of called party's mark and to MPTY mark Know at least one in the remaining sum checking of value account corresponding to owning user cluster.

In one embodiment, the module that calls back 1902 is additionally operable to, according to call request, call and call back The clawback of equipment initiates interface so that the equipment that calls back sends the to the first terminal that caller identification is corresponding One request of calling back；The state of answering being additionally operable to be received first terminal feedback by the equipment of calling back is led to After knowing, the second terminal identifying correspondence to called party sends the second request of calling back.

In one embodiment, called party identifies more than one；Communicating data processing means 1900 also includes: State pushing module 1905, for obtaining the member condition notice of each member participating in call and/or state of speaking Notice；Member condition notice and/or state notifying of speaking is pushed to first terminal and the second terminal.

In one embodiment, communicating data processing means 1900 also includes adding call request processing module 1906, for obtaining the addition call request for call；The is sent to the terminal initiating to add call request Three call back request so that initiate add call request terminal get for the 3rd call back please The 3rd asked adds call after answering instruction.

Above-mentioned communicating data processing means 1900, after user initiates call request, by the way of calling back Setting up the talking link between MPTY and called party, operation is convenient.And server can obtain by logical The parameter values that call that words link is carried out is corresponding, thus from number corresponding to caller identification owning user cluster Value account deducts parameter values, due to consume is the public resource that user's cluster is corresponding, so for Call low cost for family.

One of ordinary skill in the art will appreciate that all or part of flow process realizing in above-described embodiment method, Can be by computer program and complete to instruct relevant hardware, this computer program can be stored in a meter In calculation machine read/write memory medium, this program is upon execution, it may include such as the stream of the embodiment of above-mentioned each method Journey.Wherein, aforesaid storage medium can be magnetic disc, CD, read-only store-memory body (Read-Only Memory, The non-volatile memory medium such as ROM), or random store-memory body (Random Access Memory, RAM) Deng.

Each technical characteristic of above example can combine arbitrarily, for making description succinct, not to above-mentioned The all possible combination of each technical characteristic in embodiment is all described, but, as long as these technology are special There is not contradiction in the combination levied, is all considered to be the scope that this specification is recorded.

Above example only have expressed the several embodiments of the present invention, and it describes more concrete and detailed, but Can not therefore be construed as limiting the scope of the patent.It should be pointed out that, general for this area For logical technical staff, without departing from the inventive concept of the premise, it is also possible to make some deformation and improvement, These broadly fall into protection scope of the present invention.Therefore, the protection domain of patent of the present invention should be wanted with appended right Ask and be as the criterion.

Claims

1. a call method, including:

Method the most according to claim 1, it is characterised in that the described first request of calling back is in institute State and initiate after described call request is verified by server；Described checking includes described caller identification Legitimate verification, the legitimate verification that described called party is identified and to belonging to described caller identification use At least one in the remaining sum checking of the value account that family cluster is corresponding.

Method the most according to claim 1, it is characterised in that in described acquisition for described first time Before the first of the request of dialing answers instruction, described method also includes:

After receiving the call that described server feeds back according to described call request, start record and wait institute State the waiting time of the first request of calling back；

When described waiting time reaches the duration of configuration, jump to described send call request to server Step；And the call request of adjacent twice transmission sets up different talking link for triggering.

Method the most according to claim 1, it is characterised in that described call request is by local user Trunking communication application is initiated；Described first request of calling back is received by local system telephone application；Institute State first and answer the system telephone application acquisition instructed by local.

Method the most according to claim 4, it is characterised in that in described acquisition for described first time Before the first of the request of dialing answers instruction, described method also includes:

Show that wait calls back interface by described user's trunking communication application；

After described acquisition answers the step of instruction for the first of the described first request of calling back, described Method also includes:

State is answered by what the application of described system telephone sent when being got by described user's trunking communication application After notice, close described wait and call back interface.

Method the most according to claim 1, it is characterised in that the described first request of calling back is by institute State server and call the clawback initiation interface initiation of the equipment of calling back according to described call request；

To described call back equipment send answer state notifying, make described in call back equipment according to described in connect The terminal listening state notifying to identify correspondence to described called party initiates the second request of calling back.

Method the most according to claim 1, it is characterised in that described called party identifies more than one； Described when described called party identify correspondence terminal get second answer instruction after, with described called party The terminal of mark correspondence sets up talking link, including:

When at least one described called party identify correspondence terminal get second answer instruction after, with described At least one described called party identifies the terminal of correspondence and sets up talking link.

Method the most according to claim 7, it is characterised in that described method also includes:

When the conversation member participating in call changes, receive the member condition notice that described server sends；

Show conversation member change information according to described member condition notice and/or play expression conversation member change The audio prompt of situation.

Receive the transmission of described server identifies corresponding state notifying of speaking with called party each described；

Update corresponding called party according to described state notifying of speaking and identify corresponding status indication of speaking.

Storage includes described caller identification and the message registration of called party's mark；

Show described message registration；

At the end of the trigger action to the message registration shown and described call not being detected, to described service Device sends and adds call request, receives threeth corresponding with the described addition call request request of calling back, when Get for the described 3rd call back request the 3rd answer instruction after, add described call；

At the end of the trigger action to the message registration shown and described call being detected, again to described Server sends and carries described caller identification and the call request of called party's mark.

11. 1 kinds of communicating data processing methods, including:

12. methods according to claim 11, it is characterised in that described method also includes:

Described call request is verified, performs described corresponding to described caller identification after being verified First terminal send first call back request step；Described checking includes described caller identification Legitimate verification, the legitimate verification that described called party is identified and to belonging to described caller identification use At least one in the remaining sum checking of the value account that family cluster is corresponding.

13. methods according to claim 11, it is characterised in that described to described caller identification pair The first terminal answered sends the first request of calling back, including:

According to described call request, the clawback calling the equipment of calling back initiates interface so that described clawback electricity Words equipment sends the first request of calling back to the first terminal that described caller identification is corresponding；

Described second terminal transmission the second request of calling back identifying correspondence to described called party, including:

By the described equipment of calling back receive described first terminal feedback answer state notifying after, to institute State called party and identify second terminal transmission the second request of calling back of correspondence.

14. methods according to claim 11, it is characterised in that described called party mark is more than one Individual；Described method also includes:

Obtain the member condition notice of each member participating in described call and/or state notifying of speaking；

To described first terminal and described second terminal push described member condition notice and/or described in speak state Notice.

15. methods according to claim 11, it is characterised in that described method also includes:

Obtain the addition call request for described call；

The 3rd request of calling back is sent so that add described in initiation to the terminal initiating described addition call request Enter the terminal of call request get for the described 3rd request of calling back the 3rd answer instruction after add Described call.

16. 1 kinds of communicators, it is characterised in that including:

17. devices according to claim 16, it is characterised in that the described first request of calling back exists Described server is initiated after being verified described call request；Described checking includes described caller identification Legitimate verification, the legitimate verification that described called party is identified and to belonging to described caller identification At least one in the remaining sum checking of the value account that user's cluster is corresponding.

18. 1 kinds of communicating data processing meanss, it is characterised in that including:

19. devices according to claim 18, it is characterised in that also include:

Authentication module, for verifying described call request, performs described to described after being verified The step of first terminal transmission the first request of calling back that caller identification is corresponding；Described checking includes institute State the legitimate verification of caller identification, the legitimate verification that described called party is identified and exhale described At least one in the remaining sum checking of the value account that the side's of crying mark owning user cluster is corresponding.

20. devices according to claim 18, it is characterised in that described in the module that calls back be additionally operable to According to described call request, the clawback calling the equipment of calling back initiates interface so that described in call back to set The standby first terminal corresponding to described caller identification sends the first request of calling back；It is additionally operable to by described The equipment of calling back receive described first terminal feedback answer state notifying after, mark to described called party Know the second corresponding terminal and send the second request of calling back.

21. devices according to claim 18, it is characterised in that described called party mark is more than one Individual；Described device also includes:

State pushing module, for obtaining the member condition notice of each member participating in described call and/or speaking State notifying；Push described member condition notice to described first terminal and described second terminal and/or stated Speech phase notifies.

22. devices according to claim 18, it is characterised in that also include:

Add call request processing module, for obtaining the addition call request for described call；To initiation The terminal of described addition call request sends the 3rd request of calling back so that initiate described addition call request Terminal get for the described 3rd call back request the 3rd answer instruction after add described call.