CN105915519A - Cross-time-zone incoming all diverting service method and system, and service terminal employed by same - Google Patents
Cross-time-zone incoming all diverting service method and system, and service terminal employed by same Download PDFInfo
- Publication number
- CN105915519A CN105915519A CN201610239151.1A CN201610239151A CN105915519A CN 105915519 A CN105915519 A CN 105915519A CN 201610239151 A CN201610239151 A CN 201610239151A CN 105915519 A CN105915519 A CN 105915519A
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- China
- Prior art keywords
- time zone
- telephone terminal
- business activity
- calls transfer
- activity place
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1096—Supplementary features, e.g. call forwarding or call holding
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Multimedia (AREA)
- Computer Networks & Wireless Communication (AREA)
- General Engineering & Computer Science (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a cross-time-zone incoming all diverting service method and system, and a service terminal employed by the same. The method and system are used in commercial systems of commercial activity places in different time zones, wherein each commercial activity place is provided with a telephone terminal, and each telephone terminal is connected to an interconnecting network. An incoming call request which is received by one telephone terminal and is not answered is received through the interconnecting network. A receiving object for an incoming call request is selected from the commercial activity places in working periods in all time zones, so as to transmit the incoming call to the telephone terminal of the receiving object. Therefore, the method effectively uses the customer service resources of all commercial activity places, and effectively improves the service efficiency.
Description
Technical field
The present invention relates to networking technology area, particularly relate to across time zone calls transfer method of servicing, system and the service applied
Terminal.
Background technology
Transnational enterprise can be respectively provided with branch in global multiple countries, and each branch is likely to be at different time zones, the most Chinese and beautiful
State, when the branch of China is operationally interior, and the branch of the U.S. may be the most next；Therefore, if U.S. client needs some tight
In the case of anxious service, it is difficult to other treating method during due to the service calls of branch of the U.S., has turned because it does not has way
Change to branch of China and obtain service, cause efficiency of service low, from the point of view of this is for participating in the investor in fast changing financial market
The most fatal.
Summary of the invention
The shortcoming of prior art in view of the above, it is an object of the invention to provide across time zone calls transfer method of servicing, system
And the service terminal applied, service across time zone calls transfer for providing, to solve problems of the prior art.
For achieving the above object and other relevant purposes, the present invention provides a kind of across time zone calls transfer method of servicing, is applied to
Different time zone is provided with in the business system in business activity place, and wherein, each business activity place has telephone terminal, each described
Telephone terminal accesses an internet；Described method includes: is received by described internet and is received by telephone terminal described in
But the incoming call requests not responded；Each time zone is in the business activity place of working hour selected as described incoming call requests
Receive object, to send the telephone terminal of incoming call requests extremely described reception object.
In one embodiment of the invention, priority has all been allocated in each described business activity place in advance；Described reception is to liking root
Select according to described priority.
In one embodiment of the invention, described priority is defined according to pre-defined rule, and described pre-defined rule includes: according to respectively
One or more combinations in the call cost of location, business activity place and preassigned business activity place order come
Determine priority height.
In one embodiment of the invention, described pre-defined rule includes: in the case of described predefined parameter includes call cost,
Call cost more low priority is the highest.
In one embodiment of the invention, described telephone terminal is carriers electron equipment or the physical phone machine of soft phone.
In one embodiment of the invention, described telephone terminal is the reality having voice signal and ip network number according to parlor translation function
Body telephone set；Or, described telephone terminal is the physical phone machine not having voice signal and ip network number according to parlor translation function,
Being connected by telephone exchange between each described physical phone machine, described telephone exchange is by the Internet described in VOIP gateway accessing
Network.
For achieving the above object and other relevant purposes, the present invention provides a kind of across time zone calls transfer service system, is applied to
Different time zone is provided with in the business system in business activity place, and wherein, each business activity place has telephone terminal, each described
Telephone terminal accesses an internet；Described include across time zone calls transfer service system: receiver module, for by described mutually
Networking network receives the incoming call requests received but do not respond by telephone terminal described in；Select interconnecting module, in each time zone
It is in the business activity place of working hour the reception object selected as described incoming call requests, to send incoming call requests to described
Receive the telephone terminal of object.
In one embodiment of the invention, priority has all been allocated in each described business activity place in advance；Described reception is to liking root
Select according to described priority.
In one embodiment of the invention, described priority is defined according to pre-defined rule, and described pre-defined rule includes: according to respectively
One or more combinations in the call cost of location, business activity place and preassigned business activity place order come
Determine priority height.
In one embodiment of the invention, described pre-defined rule includes: in the case of described predefined parameter includes call cost,
Call cost more low priority is the highest.
In one embodiment of the invention, described telephone terminal is carriers electron equipment or the physical phone machine of soft phone.
In one embodiment of the invention, described telephone terminal is the reality having voice signal and ip network number according to parlor translation function
Body telephone set；Or, described telephone terminal is the physical phone machine not having voice signal and ip network number according to parlor translation function,
Being connected by telephone exchange between each described physical phone machine, described telephone exchange is by the Internet described in VOIP gateway accessing
Network.
For achieving the above object and other relevant purposes, the present invention provides a kind of service terminal, including described across time zone calls transfer
Service system, and access described internet.
As it has been described above, the present invention across time zone calls transfer method of servicing, system and the service terminal applied, be applied to not
Being provided with in the business system in business activity place with time zone, wherein, each business activity place has telephone terminal, each described electricity
Telephone terminal accesses an internet；Receiving, by described internet, the incoming call received but do not respond by telephone terminal described in please
Ask；The reception object selected as described incoming call requests it is in the business activity place of working hour, to send in each time zone
The telephone terminal of incoming call requests extremely described reception object；Thus effectively utilize the customer service resource in each business activity place, effectively carry
Rise efficiency of service.
Accompanying drawing explanation
Fig. 1 is shown as the structural representation of the present invention communication system across time zone in an embodiment.
Fig. 2 is shown as the present invention schematic flow sheet across time zone calls transfer method of servicing in an embodiment.
Fig. 3 is shown as the present invention schematic flow sheet across time zone calls transfer method of servicing in a specific embodiment.
Fig. 4 is shown as the present invention module diagram across time zone calls transfer service system in an embodiment.
Element numbers explanation
101 telephone terminals
102 service terminals
400 across time zone calls transfer service system
401 receiver modules
402 select interconnecting module
S201～S202 step
S301～S308
Detailed description of the invention
Below by way of specific instantiation, embodiments of the present invention being described, those skilled in the art can be by disclosed by this specification
Content understand other advantages and effect of the present invention easily.The present invention can also be added by the most different detailed description of the invention
To implement or application, the every details in this specification can also be based on different viewpoints and application, in the essence without departing from the present invention
Various modification or change is carried out under god.It should be noted that, the feature in the case of not conflicting, in following example and embodiment
Can be mutually combined.
It should be noted that the diagram provided in following example illustrates the basic conception of the present invention the most in a schematic way, then scheme
Component count, shape and size when only showing the assembly relevant with the present invention rather than implement according to reality in formula are drawn, in fact
When border is implemented, the kenel of each assembly, quantity and ratio can be a kind of random change, and its assembly layout kenel is likely to the most multiple
Miscellaneous.
As it is shown in figure 1, technical scheme is applied to one in the communication system in time zone in an embodiment, described communication
System includes: accesses an internet and is positioned at multiple telephone terminals 101 of different time zone and accesses the clothes of this internet
Business terminal 102.
Wherein, each telephone terminal 101 is positioned at each business activity place being located at different time zone that a business system is comprised, its
In, described business system can be a transnational enterprise, and described business activity place can be that it is located at multiple points of variant time zone
Portion (business, branch company or subsidiary)；Certainly, each described business activity place can also be multiple enterprises etc. of joint operation,
It is in communication with each other by described internet；Described internet is wired or wireless based on such as communication protocols such as TCP/IP, UDP
Network, privately owned LAN, naturally it is also possible to be public the Internet.
In one embodiment of the invention, described service terminal 102 for example, server/server group；Described telephone terminal 101
For example, soft phone (i.e. by as Skype expect someone's call software realize soft phone) carriers electron equipment, there is IP number
According to bag and the physical phone machine (network telephone of netting twine can be directly connected to) of voice signal translation function, not there is voice signal
With ip network number according to the physical phone machine (conventional telephone set) etc. of parlor translation function；If soft phone or network telephone
Deng；Wherein, described carriers electron equipment, for example, desktop computer, notebook computer, panel computer or smart mobile phone etc. are solid
Fixed or mobile electronic terminal, and it runs described phone software and can be as telephone terminal 101；Those telephone terminals 101
By wired or wireless network to be directly or indirectly accessible to this internet, for example, network telephone can directly pass through net
Line connected mode accesses described internet；And if conventional telephone set, the most each telephone terminal 101 can by telephone exchange and
VOIP gateway and transfer into institute internet from PSTN network, described VOIP gateway both can be provided at described business activity field
Institute's (i.e. enterprises gateway), also can be located at telephone operator for remotely accessing.
As in figure 2 it is shown, in an embodiment, the present invention provides based on described communication system across time zone calls transfer method of servicing,
Described method can be applicable to described service terminal 102, comprising:
S201: service terminal 102 is received by described internet and is received by telephone terminal described in one 101 but coming of not responding
Electricity request；
S202: service terminal 102 is in the business activity place of working hour selected as described incoming call requests in each time zone
Reception object, to send incoming call requests to the telephone terminal 101 of described reception object.
As it is shown on figure 3, it is further preferred that reoffer a preferred embodiment:
S301: one telephone terminal 101 receives incoming call requests；
S302: service terminal 102 detects whether described telephone terminal 101 answers.
In one embodiment of the invention, can be whether telephone terminal 101 will have the information answered actively to be sent to service terminal
102, it is also possible to be that periodically or persistence detects whether each telephone terminal 101 has incoming call requests and incoming call requests to service terminal 102
The information whether answered.
S303: if answering, then service terminal 102 does not carry out switching action；
S304: if ring unanswered, then service terminal 102 judges the most also to be in each business activity place according to current time
One or more of working time.
In one embodiment of the invention, described service terminal 102 can prestore the operating schedule in each business activity place, root
Judge the business activity place in each time zone is in the working time (such as 9:00～17:00) according to each current time zone time
One or more.
S305: if being not on the business activity place of working time, then service terminal 102 does not carry out switching action；
S306: if there being the business activity place being in the working time, then service terminal 102 judges that it is one or the most multiple；
S307: if one, then this is in the business activity place of working time as described incoming call requests by service terminal 102
Reception object, and described incoming call requests is forwarded to the telephone terminal 101 that this reception object is provided with, for connection；
S308: if multiple, it is preferred that priority has all been allocated in each described business activity place in advance, thus according to described excellent
First level selects described reception object, and described incoming call requests is forwarded to the telephone terminal 101 that this reception object is provided with, with
For connecting.
Preferably, it is to select the conduct that priority is the highest to receive object during switching incoming call requests, the most also can be set as other separately
The conduct of priority receives object, not so limited.
In one embodiment of the invention, described priority is defined according to pre-defined rule, and described pre-defined rule includes: according to respectively
One or more combinations in the call cost of location, business activity place and preassigned business activity place order come
Determine priority height.
For example, originally judge priority according only to conversing into, such as, dial the electricity of Los Angeles,U.S branch company from a certain area
The expense of telephone terminal 101 be x dollar/minute, and the expense dialing the telephone terminal 101 of USA New York branch company is x+a dollar
/ minute, higher than described Los Angeles, and time zone, Liang Ge branch company place differs 3 hours, is in the working time at present；Expense is more
Low then priority is the highest, then higher with Los Angeles branch company for priority, and New York branch company priority is relatively low, then come in switching
The conduct that priority is higher is selected to receive object during electricity request.
If carrying out priority level initializing with the business activity place order specified, such as, preset the branch companies such as the U.S., Europe, Japan
High to low for priority, then select the conduct that priority is higher to receive object when transferring incoming call requests.
Above-mentioned several ways also can be combined, and carries out synthetic determination priority etc. according to modes such as such as weighted sums.
The implementation of above-mentioned priority can arbitrarily be arranged, also can according to the demand of the promoter of various incoming call requests in advance or
Immediately customized, be not limited with above-mentioned embodiment.
Preferably, in the various embodiments described above, the telephone terminal 101 that each business activity place is arranged can be one, also can be
Multiple, and in the case of multiple, (can be from client when there being incoming call requests or forwarded by service terminal 102),
Can sound in the lump and be processed by the contact staff first picked up.
Identical with preceding method embodiment principle, as shown in Figure 4, the present invention provides a kind of and across time zone calls transfer service is
System 400, described system 400 can be applicable to the service terminal 102 in previous embodiment, in the present embodiment, real with described method
Execute technical characteristic general between example to be not repeated and repeat；Described include across time zone calls transfer service system 400: receiver module 401,
For being received the incoming call requests received but do not respond by telephone terminal described in one 101 by described internet；Select switching model
Block 402, for being in the business activity place of working hour the reception object selected as described incoming call requests in each time zone,
To send the telephone terminal 101 of incoming call requests extremely described reception object.
In one embodiment of the invention, priority has all been allocated in each described business activity place in advance；Described reception is to liking root
Select according to described priority.
In one embodiment of the invention, described priority is defined according to pre-defined rule, and described pre-defined rule includes: according to respectively
One or more combinations in the call cost of location, business activity place and preassigned business activity place order come
Determine priority height.
In one embodiment of the invention, described pre-defined rule includes: in the case of described predefined parameter includes call cost,
Call cost more low priority is the highest.
As it has been described above, the present invention across time zone calls transfer method of servicing, system and the service terminal applied, be applied to not
Being provided with in the business system in business activity place with time zone, wherein, each business activity place has telephone terminal, each described electricity
Telephone terminal accesses an internet；Receiving, by described internet, the incoming call received but do not respond by telephone terminal described in please
Ask；The reception object selected as described incoming call requests it is in the business activity place of working hour, to send in each time zone
The telephone terminal of incoming call requests extremely described reception object；Thus effectively utilize the customer service resource in each business activity place, effectively carry
Rise efficiency of service.
The present invention effectively overcomes various shortcoming of the prior art and has high industrial utilization.
The principle of above-described embodiment only illustrative present invention and effect thereof, not for limiting the present invention.Any it is familiar with this skill
Above-described embodiment all can be modified under the spirit and the scope of the present invention or change by the personage of art.Therefore, such as
All that in art, tool usually intellectual is completed under without departing from disclosed spirit and technological thought etc.
Effect is modified or changes, and must be contained by the claim of the present invention.
Claims (13)
1. one kind across time zone calls transfer method of servicing, it is characterised in that be applied to be provided with the business in business activity place in different time zone
In system, wherein, each business activity place has telephone terminal, and each described telephone terminal accesses an internet；Described
Method includes:
The incoming call requests received but do not respond is received by telephone terminal described in by described internet；
The reception object selected as described incoming call requests it is in the business activity place of working hour, to send out in each time zone
Send incoming call requests to the telephone terminal of described reception object.
The most according to claim 1 across time zone calls transfer method of servicing, it is characterised in that each described business activity place is the most pre-
First it is assigned priority；Described reception to as if select according to described priority.
The most according to claim 2 across time zone calls transfer method of servicing, it is characterised in that described priority is according to pre-defined rule
Being defined, described pre-defined rule includes: according to call cost and the preassigned business of location, each business activity place
One or more combinations in the order of industry playground determine priority height.
The most according to claim 3 across time zone calls transfer method of servicing, it is characterised in that described pre-defined rule includes: in institute
Stating predefined parameter to include conversing in the case of cost, call cost more low priority is the highest.
The most according to claim 1 across time zone calls transfer method of servicing, it is characterised in that described telephone terminal is soft phone
Carriers electron equipment or physical phone machine.
The most according to claim 5 across time zone calls transfer method of servicing, it is characterised in that described telephone terminal is for having voice
Signal and ip network number are according to the physical phone machine of parlor translation function；Or, described telephone terminal is not for have voice signal
With ip network number according to the physical phone machine of parlor translation function, connected by telephone exchange between each described physical phone machine,
Described telephone exchange is by internet described in VOIP gateway accessing.
7. one kind across time zone calls transfer service system, it is characterised in that be applied to be provided with the business in business activity place in different time zone
In system, wherein, each business activity place has telephone terminal, and each described telephone terminal accesses an internet；Described
Across time zone, calls transfer service system includes:
Receiver module, please for receiving, by described internet, the incoming call received but do not respond by telephone terminal described in
Ask；
Select interconnecting module, please selected as described incoming call for being in each time zone in the business activity place of working hour
The reception object asked, to send the telephone terminal of incoming call requests extremely described reception object.
The most according to claim 7 across time zone calls transfer service system, it is characterised in that each described business activity place is the most pre-
First it is assigned priority；Described reception to as if select according to described priority.
The most according to claim 8 across time zone calls transfer service system, it is characterised in that described priority is according to pre-defined rule
Being defined, described pre-defined rule includes: according to call cost and the preassigned business of location, each business activity place
One or more combinations in the order of industry playground determine priority height.
The most according to claim 9 across time zone calls transfer service system, it is characterised in that described pre-defined rule includes: in institute
Stating predefined parameter to include conversing in the case of cost, call cost more low priority is the highest.
11. is according to claim 7 across time zone calls transfer service system, it is characterised in that described telephone terminal is soft phone
Carriers electron equipment or physical phone machine.
12. is according to claim 11 across time zone calls transfer service system, it is characterised in that described telephone terminal is for having language
Tone signal and ip network number are according to the physical phone machine of parlor translation function；Or, described telephone terminal is not for having voice letter
Number and ip network number according to the physical phone machine of parlor translation function, connected by telephone exchange between each described physical phone machine,
Described telephone exchange is by internet described in VOIP gateway accessing.
13. 1 kinds of service terminals, it is characterised in that include taking across time zone calls transfer as described in any one in claim 7 to 12
Business system, and access described internet.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610239151.1A CN105915519A (en) | 2016-04-18 | 2016-04-18 | Cross-time-zone incoming all diverting service method and system, and service terminal employed by same |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610239151.1A CN105915519A (en) | 2016-04-18 | 2016-04-18 | Cross-time-zone incoming all diverting service method and system, and service terminal employed by same |
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| CN105915519A true CN105915519A (en) | 2016-08-31 |
Family
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| CN201610239151.1A Pending CN105915519A (en) | 2016-04-18 | 2016-04-18 | Cross-time-zone incoming all diverting service method and system, and service terminal employed by same |
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