CN105871784A - Information change processing method and device - Google Patents
Information change processing method and device Download PDFInfo
- Publication number
- CN105871784A CN105871784A CN201510031774.5A CN201510031774A CN105871784A CN 105871784 A CN105871784 A CN 105871784A CN 201510031774 A CN201510031774 A CN 201510031774A CN 105871784 A CN105871784 A CN 105871784A
- Authority
- CN
- China
- Prior art keywords
- information
- risk
- change request
- user
- modification
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Landscapes
- Telephonic Communication Services (AREA)
Abstract
The invention provides an information change processing method and device. The method includes the following steps that: an information change processing device receives an information change request sent by a user, wherein the information change request carries the identifier of information to be changed; relevant information of the information to be changed is obtained according to the identifier of the information to be changed; the risk degree of the information change request is determined according to the relevant information of the information to be changed; and a corresponding processing mode is adopted to process the information to be changed according to the risk degree of the information change request. With the information change processing method and device of the invention adopted, the efficiency of information change can be improved.
Description
[technical field]
The application relates to Internet technical field, particularly relates to a kind of information changing process method and device.
[background technology]
Along with the development of Internet technology, the application relying on the Internet gets more and more.Various application are general
It is desirable that user registers the login name of some key messages relevant with individual subscriber, such as user, communication
Address, phone number, ID card information etc..
User can apply for amendment before registration key message, such as give for change password, change phone number,
The operations such as amendment login name.The self-service mode that user can be provided by application, such as note or mail are certainly
Help mode to carry out information change, but user cannot or be unwilling to carry out information by automated manner sometimes
Change.Manual examination and verification passage, i.e. user can be flowed into by uploading certificate with application for these certain customers
Manual examination and verification, if uploading certificate to pass through manual examination and verification, then can carry out information change, otherwise can be refused
Carry out absolutely information change.
In the prior art, it is self-determining by user for using which kind of examination & verification mode, if a large number of users is same
Shi Caiyong same examination & verification mode, can cause the phenomenon waited in line, and causes information change inefficient.
[summary of the invention]
The many aspects of the application provide a kind of information changing process method and device, become in order to improve information
Efficiency more.
The one side of the application, it is provided that a kind of information changing process method, including:
Information change processing means receives the information change request that user sends, and the change request of described information is carried
Need the mark of modification information；
Described information change processing means according to described in treat the mark of modification information, treat modification information described in acquisition
Relevant information；
Described information change processing means according to described in treat the relevant information of modification information, determine that described information becomes
The risk more asked；
According to the risk of described information change request, using corresponding processing mode to change described information please
Ask and process.
The another aspect of the application, it is provided that a kind of information change processing means, including:
Receiver module, for receiving the information change request that user sends, the change request of described information carries
Treat the mark of modification information；
Acquisition module, for treating the mark of modification information described in basis, treats the relevant of modification information described in acquisition
Information；
Determine module, for treating the relevant information of modification information described in basis, determine the change request of described information
Risk；
Processing module, for the risk according to the change request of described information, uses corresponding processing mode
The change request of described information is processed.
As shown from the above technical solution, in this application, information change processing means is according to treating modification information
Relevant information, determine information change request risk, according to change request risk, it is right to use
The information of user is changed request and processes by the processing mode answered, such as information that risk is higher
Change request can be to use artificial treatment mode, and the information change request relatively low for risk can use
Self-service mode, the risk asked by change is realized the shunting to information change request, can improve letter
The efficiency of breath change.
[accompanying drawing explanation]
For the technical scheme being illustrated more clearly that in the embodiment of the present application, below will be to embodiment or existing
In technology description, the required accompanying drawing used is briefly described, it should be apparent that, in describing below
Accompanying drawing is some embodiments of the application, for those of ordinary skill in the art, is not paying creation
On the premise of property is laborious, it is also possible to obtain other accompanying drawing according to these accompanying drawings.
The schematic flow sheet of the information changing process method that Fig. 1 provides for the application one embodiment；
The schematic flow sheet of the information changing process method that Fig. 2 provides for another embodiment of the application；
The structural representation of the information change processing means that Fig. 3 provides for the application one embodiment；
The structural representation of the information change processing means that Fig. 4 provides for another embodiment of the application.
[detailed description of the invention]
For making the purpose of the embodiment of the present application, technical scheme and advantage clearer, below in conjunction with this Shen
Please accompanying drawing in embodiment, the technical scheme in the embodiment of the present application is clearly and completely described,
Obviously, described embodiment is some embodiments of the present application rather than whole embodiments.Based on
Embodiment in the application, those of ordinary skill in the art are obtained under not making creative work premise
The every other embodiment obtained, broadly falls into the scope of the application protection.
The schematic flow sheet of the information changing process method that Fig. 1 provides for the application one embodiment.Such as Fig. 1
Shown in, the method includes:
101, information change processing means receives the information change request that user sends, and the change of this information please
Ask to carry and need the mark of modification information.
102, information change processing means is according to the above-mentioned mark treating modification information, obtains and treats modification information
Relevant information.
103, information change processing means is according to the above-mentioned relevant information treating modification information, determines above-mentioned letter
The risk of breath change request.
104, according to the risk of above-mentioned information change request, use corresponding processing mode to above-mentioned letter
Breath change request processes.
In actual applications, user is by application system register information, in order to use application system.
Such as, user can be by the Alipay registration information relevant to individual subscriber, such as login name, close
Code, phone number etc., the most just can be paid shopping at network by Alipay.The most such as, use
Family can be by the information relevant to individual to wechat client registers, such as micro-signal, password, mobile phone
Number, mailbox number, No. QQ etc., can chat by wechat client with good friend, do shopping, play afterwards
Game etc..
In actual applications, user it is frequently necessary to change the information having already registered with various application.Such as,
Owing to forgetting Password, so needing to remodify password；Owing to changing phone number, so needing change
The most chartered phone number；Owing to changing mailbox number, so needing to change the most chartered mailbox number etc.
Deng.In all users with information change request, there is user greatly to wish by artificial and examine
Kernel mode carries out information change, and this will result in the phenomenon waited in line, and causes information change inefficient.
For above-mentioned technical problem, the present embodiment provides a solution, and concrete principle is as follows:
When the information that user needs change of registration to arrive certain application system, dress can be processed to information change
Put the change request of transmission information, such as user to be sent out to information change processing means by its terminal unit
Breath of delivering letters change request.Wherein, the terminal unit of user can carry out information with information change processing means
Alternately.According to the difference of terminal unit, information interaction approach would also vary from.Such as, if user
Terminal unit is mobile phone, then user can be by its mobile phone with phone or note or mail or instant messaging work
The modes such as tool send information change request to information change processing means.The most such as, if the terminal of user sets
Standby is computer, then user can be changed to information in the mode such as mail or JICQ by its computer
Processing means sends information change request.The terminal unit of user in addition to can being mobile phone or computer,
Other can carry out, with information change processing means, the equipment that information is mutual to can also is that landline telephone etc..
Illustrate, user ask change information can include but not limited to: password, phone number,
At least one in mailbox number, mailing address, date of birth etc..Processing means is changed for the ease of information
Understand user ask change information specifically what, user can by request change information (can also
Be referred to as treating modification information) mark add to information change request in, be supplied to information change process dress
Put.
After information change processing means receives the information change request that user sends, therefrom obtain and wait to change
The mark of information, according to treating the mark of modification information, obtains the relevant information treating modification information.Afterwards,
Information change processing means, according to treating the relevant information of modification information, determines the risk that information change is asked.
Illustrate at this, treat that the relevant information of modification information can be any letter relevant to treating modification information
Breath, such as, can be that user uses the operation data treating that modification information carries out operation generation, or can be
For treating the privacy information etc. of modification information binding registration with this.
Wherein, from time angle analysis, user uses and treats that modification information carries out the operation data that operation produces
Can include that user used before current and treat that modification information carries out historical operating data and the use that operation produces
Family is currently used treats that modification information carries out the current operation data that operation produces.
From data type angle analysis, user use treat that modification information carries out operation data that operation produces can
To include that user uses the behavioral data when modification information operates and user to use and treats that modification information enters
Environmental data during row operation.
Further illustrating, user used before current and treats that modification information carries out the historical operation that operation produces
Data can include that user used the behavioral data when modification information operates and environment before current
Data；Behavioral data mainly describes user's use before current and treats which kind of operation modification information has carried out,
Can be such as to pay, buy, chat, watch video, the various operations such as make comments；Environmental data
Main description user used this environmental information when modification information operates before current, such as might be used
Be operation time of origin, the equipment that performs operation and used, perform operation time residing geographical position etc.
Deng.For ease of describing and understanding, follow-up by " user used before current and treats that modification information operates
The historical operating data produced " it is referred to as " historical operating data "；Historical operating data may include that
Historical operation behavioral data and historical operation environmental data.
Accordingly, user is currently used treats that modification information carries out the current operation data of operation generation mainly
Refer to user send treat modification information carry out change process produce data, include equally behavioral data and
Environmental data, behavioral data is used for describing user's current request to be treated change data and carries out change operation；Ring
Border data such as can include using during time, the user request information change that user request information changes
Geographical position etc. residing during the change of equipment, user request information.For ease of describing and understanding, follow-up general
" user is currently used treats that modification information carries out the current operation data that operation produces " is referred to as " currently grasping
Make data "；Current operation data can include current operation behavioral data and current operation environment data.
As a example by treating that modification information is as password, then historical operation behavioral data makes before may include that user
The operation etc. of this password is revised before the register occurred with this password and user.Historical operation ring
Border data may include that the geography residing for time that each register occurs, the equipment of use, user
Position, and the geographical position etc. residing for the time of Modify password operation generation, the equipment of use, user.
Accordingly, current operation behavioral data can be the password change operation of user；Current operation environment data
May include that user asks the time of password change, the equipment of use, residing geographical position etc..
As a example by treating that modification information is as password, can wrap with this privacy information treating modification information binding registration
Include at least one in the phone number of user, mailbox number, identification card number and mailing address etc..
In an optional embodiment, information change processing means can be according to the above-mentioned mark treating modification information
Know, obtain with current operation data and historical operating data.Based on this, information change processing means according to
Acquired current operation data and historical operating data, determine the risk of above-mentioned information change request.
Concrete, current operation data and historical operating data can be compared by information change processing means,
According to the difference of current operation data Yu historical operating data, determine what the information change that user sends was asked
Risk.In general, current operation data are the biggest with the difference of historical operating data, illustrate that user sends out
The risk of the information change request sent is the highest.Information change processing means can preset several risk
Grade, is high-risk, suspicious and credible the most respectively, if current operation data and the difference of historical operating data
The different thresholding corresponding more than or equal to high-risk grade, it is determined that the risk of the information change request that user sends
Degree is for high-risk；If the thresholding that current operation data are corresponding less than high-risk grade with the difference of historical operating data
But the thresholding corresponding more than suspicion level, it is determined that the risk of the information change request that user sends is can
Doubt；If the thresholding that current operation data are corresponding less than suspicion level with the difference of historical operating data, the most really
The risk determining the information change request that user sends is credible.
What deserves to be explained is, difference alignments and difference criteria can be preset, and can be according to answering
Arrange with scene adaptability.Difference alignments is for limiting current operation data and historical operating data
Carrying out the concrete mode of comparison in difference employing, difference criteria term limits current operation data and historical operation
The size of difference between data.Based on this, information change processing means can be according to default diversity ratio pair
Mode and difference criteria, such as, by modes such as big data calculating, determine that current operation data are grasped with history
Make the size of the difference between data and difference.
Illustrating, a kind of difference alignments is preferential comparison behavioral data, then comparison environmental data；
Accordingly, difference criteria may is that behavioral data is identical and carries out the equipment operated with in environmental data
The most identical, then it is assumed that difference is less；Other situations, then it is assumed that differ greatly.Such as, active user exists
The equipment application password change that city A 3:00 AM uses MAC Address to be MAC1, and user it
In the historical operation of front application password change, major part uses MAC Address to be MAC2 at city B
Equipment, in this case, user's current operation behavioral data is identical with historical operation behavioral data, but
Place in environmental information, the equipment of use all differ, then it is assumed that current operation data and historical operation
Data difference is bigger.The most such as, user currently uses MAC Address to be MAC1 at 10 in the city A morning
Equipment application change telephone number, and user the most never application changed telephone number, this
In the case of, user's current operation behavioral data and user's historical operation behavioral data differ, it is believed that current
Operation data differ greatly with historical operating data.The most such as, user currently makes at city A 2:00 AM
Delivery operation is carried out with the equipment that MAC Address is MAC1, and the delivery operation carried out before user
Middle major part is to use MAC Address to be the equipment of MAC1, at this in the city A evening about 12
In the case of, user's current operation behavioral data is identical with historical operation behavioral data, and current operation environment
Data are the most almost identical with historical operation environmental data, it is believed that current operation data and historical operating data are poor
Different less.
In another optional embodiment, information change processing means can be according to above-mentioned modification information for the treatment of
Mark, obtains user and the privacy information treating modification information binding registration.Based on this, information change processes
Device can provide a user with privacy concern according to user and the privacy information treating modification information binding registration；
Information change processing means according to user with treat that the privacy information of modification information binding registration and user are for upper
State the answer that privacy concern provides, determine the risk of information change request.Concrete, at information change
Reason device can generate at least one privacy according to user and the privacy information treating modification information binding registration
Problem, is supplied to user by interactive interface by least one privacy concern, receives user by mutual boundary
The answer of each privacy concern that face provides, the answer of each problem that user is provided and each problem pair
The privacy information answered compares, and according to comparative result, determines the wind that the information change that user sends is asked
Danger degree.
Optionally, the quality of comparative result can be weighed by the number of correct option, or comparative result
Quality can weigh by the number of the high answer of answer accuracy and accuracy, but be not limited to this.
Such as, information change processing means can preset several risk class, the most high-risk, suspicious and
Credible, if the thresholding that in comparative result, the number of correct option is corresponding less than high-risk grade, determine that user sends out
The risk of the information change request sent is high-risk；If in comparative result the number of correct option more than or etc.
In thresholding corresponding to high-risk grade but the thresholding corresponding less than suspicion level, it is determined that the information that user sends
The risk of change request is suspicious；If the number of correct option is more than or equal to suspicious etc. in comparative result
The thresholding that level is corresponding, it is determined that the risk of the information change request that user sends is credible.
In another optional embodiment, information change processing means can be according to the mark treating modification information
Know, obtain current operation data, historical operating data and user and treat modification information binding registration
Privacy information.Based on this, information change processing means according to user with treat the hidden of modification information binding registration
Personal letter ceases, and provides a user with privacy concern；Information change processing means according to user with treat that modification information is tied up
Answer that the privacy information of fixed registration and user provide for above-mentioned privacy concern and current operation data
And historical operating data, determine the risk of information change request.In this embodiment, information change
Processing means uses privacy information, current operation data and historical operating data simultaneously, determines that information changes
The risk of request.A kind of detailed description of the invention includes: information change processing means can be according to current behaviour
Make the difference of data and historical operating data, determine information change request initial risks degree, further according to
The comparative result of the privacy information that the answer of each problem that family provides is corresponding with each problem, to information change
The initial risks degree more asked is modified, it is thus achieved that the ultimate risk degree of information change request.Another kind of tool
Body embodiment includes: information change processing means can be according to current operation data and historical operating data
Difference, it is thus achieved that the risk evaluation result to information change request, and provide a user with according to privacy information
Privacy concern, obtains the answer that user provides for privacy concern, evaluates the order of accuarcy of user's answer；
According to risk evaluation result and answer order of accuarcy, determine the risk of information change request.Such as, right
In the user that assessment risk is high and privacy concern answer is undesirable, information change processing means determines its information
The risk of change request is higher；The comparatively ideal user of privacy concern answer, letter for assessment risk height
Breath change processing means determines that the risk of its information change request is general；Low and the privacy for assessment risk
The comparatively ideal user of problem answers, information change processing means determines the risk of its information change request relatively
Low.
After determining the risk of information change request, information change processing means can use correspondence
Information change request is processed by processing mode.Such as can for the information change request that risk is higher
To use manual examination and verification, the information change request relatively low for risk can be passed through to use self-service mode
The risk of change request realizes the shunting to information change request, can improve the efficiency of information change
In an optional embodiment of the application, it is contemplated that in existing manual examination and verification mode, user uploads
Certificate information likely leaks outside, if certificate information is utilized by disabled user, easily causes the letter of validated user
Breath is illegally changed, it can be seen that, existing only upload certificate by examination & verification and determine whether that information changes
Manual examination and verification mode there is information Change risk problem.
For the problems referred to above, the application is it is further proposed that a kind of solution, namely the one of step 104
Detailed description of the invention, specifically includes: after determining the risk of information change request, at information change
The risk of information change request can be compared by reason device with the risk thresholding preset, if information
The risk of change request, more than the risk thresholding preset, indicates and changes information in artificial callback mode
Request is audited.In the present embodiment, artificial callback mode refers to that auditor needs with voice mode
User is carried out the manual examination and verification mode of identity validation.Such as auditor can pass through phone or mobile phone etc.
Make a phone call to user, to determine whether current information change request is that user itself initiates.
In this embodiment, information change processing means, according to treating the relevant information of modification information, determines
The risk of information change request, changes request to risk more than the information presetting risk thresholding, refers to
Show and in artificial callback mode, the change request of this information is audited；Owing to artificial callback mode is to need to examine
The manual examination and verification mode that the identity of the user that application information changes is confirmed by core personnel with voice mode,
Therefore when the risk of information change request is more than default risk thresholding, by instruction with artificial callback
Mode is audited, and can confirm the identity of user, therefore can drop during manual examination and verification
The probability that legal user profile is illegally changed by low disabled user, improves the safety of information change.
In an optional embodiment, if the risk of information change request is less than or equal to the risk preset
Degree thresholding, information change request is audited by information change processing means.Generally manual examination and verification need
Cost of labor is higher, and therefore for the information change request that risk is relatively low, information change processing means is automatic
Audit, both can ensure that the safety that information changes, need not again additionally pay human cost.
The schematic flow sheet of the information changing process method that Fig. 2 provides for another embodiment of the application.Such as figure
Shown in 2, the method includes:
201, information change processing means receives the information change request that user sends, and the change of this information please
Ask to carry and need the mark of modification information.
202, information change processing means according to described in treat that the mark of modification information, acquisition user currently make
With treating that modification information carries out current operation data that operation produces, user used before current and treats change letter
Breath carries out historical operating data and the user of operation generation and treats that the privacy of modification information binding registration is believed
Breath.
203, information change processing means is according to above-mentioned current operation data, historical operating data and privacy
Information, determines the risk of information change request.
204, information change processing means judge the risk of above-mentioned information change request whether be more than or etc.
In the first thresholding；If so, 205 are performed；If it is not, perform 206.
205, information is become with certificate examination & verification and artificial callback mode by the instruction of information change processing means simultaneously
More request is audited.
206, information change processing means judge the risk of above-mentioned information change request whether be more than or etc.
In the second thresholding less than the first thresholding；If so, 207 are performed；If it is not, perform 208.
207, information change request is audited by the instruction of information change processing means in artificial callback mode.
208, information change request is audited by information change processing means.
Above-mentioned steps 201-203 can be found in the description of previous embodiment, does not repeats them here.
In the present embodiment, risk thresholding includes the first thresholding and the second thresholding, and the first thresholding is more than
Second thresholding, in order to further information change request is carried out risk division.When determining that information changes
After the risk of request, the risk that information change is asked by information change processing means is respectively with first
Thresholding and the second thresholding compare.
If the risk of information change request is more than or equal to the first thresholding, the wind of descriptive information change request
Danger degree is the highest, and therefore the instruction of information change processing means uses certificate examination & verification and artificial callback simultaneously
Information change request is audited by mode, is only audited by certificate and people in information change request simultaneously
During the identity validation that work callback is carried out, just carry out information change, the peace of information change can be improved further
Quan Xing.
If the risk of information change request is less than the first thresholding but more than or equal to the second thresholding, letter is described
The risk of breath change request is higher, and then information change processing means indicates in artificial callback mode letter
Breath change request is audited, only when the identity validation that information change request is carried out by artificial callback,
Just carry out information change, the safety of information change can be improved.
If the risk of information change request is less than the second thresholding, the risk of descriptive information change request is relatively
Low, information change processing means can accept this request automatically, is responsible for auditing information change request.
For the information change request that risk is relatively low, directly audited by information change processing means and carried out information
Change, it is not necessary to manually participate in, on the one hand can reduce manual examination and verification cost, on the other hand examines with artificial
Core scheme is compared, beneficially raising information change efficiency.
In an optional embodiment, above-mentioned risk thresholding can also include the 3rd less than the second thresholding
Thresholding.Based on this, information change processing means judges that the risk of information change request is less than second
In limited time, can determine whether whether the risk of information change request is more than or equal to the 3rd thresholding, if
It is that i.e. the risk of information change request is more than or equal to the 3rd thresholding and less than the second thresholding, then information
Information change request is audited by change processing means instruction in certificate examination & verification mode；If it is not, i.e. information
The risk of change request less than the 3rd thresholding, information change processing means directly information change is asked into
Row examination & verification also carries out information change.
In the present embodiment, information change processing means, according to treating the relevant information of modification information, determines letter
The risk of breath change request, is more than the information change request presetting risk thresholding, instruction to risk
In artificial callback mode, the change request of this information is audited；Owing to artificial callback mode is to need examination & verification
The manual examination and verification mode that the identity of the user that application information changes is confirmed by personnel with voice mode, because of
This is when the risk of information change request is more than default risk thresholding, by instruction with artificial callback side
Formula is audited, and can confirm the identity of user, therefore can reduce during manual examination and verification
The probability that legal user profile is illegally changed by disabled user, improves the safety of information change.
It should be noted that for aforesaid each method embodiment, in order to be briefly described, therefore by its all table
Stating as a series of combination of actions, but those skilled in the art should know, the application is by being retouched
The restriction of the sequence of movement stated because according to the application, some step can use other orders or with
Shi Jinhang.Secondly, those skilled in the art also should know, embodiment described in this description all belongs to
In preferred embodiment, necessary to involved action and module not necessarily the application.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, and does not has in certain embodiment
The part described in detail, may refer to the associated description of other embodiments.
The structural representation of the information change processing means that Fig. 3 provides for the application one embodiment.Such as Fig. 3
Shown in, this device includes: receiver module 31, acquisition module 32, determine module 33 and processing module
34。
Receiver module 31, for receiving the information change request that user sends, information change request is carried and is needed
The mark of modification information.
Acquisition module 32, is connected with receiver module 31, treats change letter for receive according to receiver module 31
The mark of breath, obtains the relevant information treating modification information.
Determine module 33, be connected with acquisition module 32, treat change letter for obtain according to acquisition module 32
The relevant information of breath, determines the risk of information change request.
Processing module 34, and determines that module 33 is connected, for according to the information change determining that module 33 determines
The risk of request, uses corresponding processing mode to process information change request.
In an optional embodiment, processing module 34 specifically for: if information change request risk big
In default risk thresholding, indicate and in artificial callback mode, information change request is audited, described people
Work callback mode refers to that auditor needs to carry out user with voice mode the manual examination and verification side of identity validation
Formula.
In an optional embodiment, as shown in Figure 4, this device also includes: auditing module 35, and really
Cover half block 33 connects, for determine the risk of information that module 33 is determined change request less than or
During equal to the risk thresholding preset, information change request is audited.
In an optional embodiment, acquisition module 32 specifically for: according to treating the mark of modification information,
Obtain user currently used treat modification information carry out current operation data that operation produces and user current it
Front use treats that modification information carries out the historical operating data that operation produces.Accordingly,
Determine module 33 specifically for: according to user currently used treat modification information carry out operation produce
Current operation data and user used before current and treat that modification information carries out the historical operation number that operation produces
According to, determine the risk of information change request.
In another optional embodiment, acquisition module 32 specifically for: according to the mark treating modification information
Know, obtain user and the privacy information treating modification information binding registration；
Determine module 33 specifically for: according to user and the privacy information treating modification information binding registration,
Provide a user with privacy concern；According to user and privacy information and the user's pin for the treatment of modification information binding registration
The answer providing privacy concern, determines the risk of information change request.
In another optional embodiment, acquisition module 32 specifically for: according to the mark treating modification information
Knowing, acquisition user is currently used treats that modification information carries out the current operation data of operation generation, user is working as
Used before before and treat that modification information carries out operating the historical operating data produced and user and treats change letter
The privacy information of breath binding registration；
Determine module 33 specifically for: according to user and the privacy information treating modification information binding registration,
Provide a user with privacy concern；According to user and privacy information and the user's pin for the treatment of modification information binding registration
To privacy concern provide answer and user currently used treat modification information carry out operation produce current
Operation data and user used before current and treat that modification information carries out the historical operating data that operation produces,
Determine the risk of information change request.
In an optional embodiment, above-mentioned risk thresholding includes the first thresholding and the second thresholding, and
One thresholding is more than the second thresholding.
Based on above-mentioned, processing module 34 specifically for: information change request risk more than or etc.
When the first thresholding, information change request is examined with certificate examination & verification and artificial callback mode by instruction simultaneously
Core；Or, when the risk of information change request is more than or equal to the second thresholding and is less than the first thresholding,
Indicate and in artificial callback mode, information change request is audited.
The information change processing means that the present embodiment provides, according to treating the relevant information of modification information, determines
The risk of information change request, according to the risk of change request, use corresponding processing mode to
The information change request at family processes, such as, can use for the information change request that risk is higher
Manual examination and verification, the information change request relatively low for risk can be to use self-service mode, please by change
The risk asked realizes the shunting to information change request, can improve the efficiency of information change.
Further, the information change processing means that the present embodiment provides, to risk more than presetting risk
The information change request of thresholding, indicates and audits the change request of this information in artificial callback mode；By
It is to need auditor with voice mode, the identity of the user that application information changes to be entered in artificial callback mode
The manual examination and verification mode that row confirms, the risk therefore asked in information change is more than presets risk thresholding
Time, audited in artificial callback mode by instruction, can during manual examination and verification body to user
Part confirms, therefore can reduce the probability that legal user profile is illegally changed by disabled user,
The safety of raising information change.
Those skilled in the art is it can be understood that arrive, and for convenience and simplicity of description, above-mentioned retouches
The specific works process of the system stated, device and unit, is referred to the correspondence in preceding method embodiment
Process, does not repeats them here.
In several embodiments provided herein, it should be understood that disclosed system, device and
Method, can realize by another way.Such as, device embodiment described above is only shown
Meaning property, such as, the division of described unit, be only a kind of logic function and divide, actual can when realizing
There to be other dividing mode, the most multiple unit or assembly can in conjunction with or be desirably integrated into another
System, or some features can ignore, or do not perform.Another point, shown or discussed each other
Coupling direct-coupling or communication connection can be the INDIRECT COUPLING by some interfaces, device or unit
Or communication connection, can be electrical, machinery or other form.
The described unit illustrated as separating component can be or may not be physically separate, makees
The parts shown for unit can be or may not be physical location, i.e. may be located at a place,
Or can also be distributed on multiple NE.Can select according to the actual needs part therein or
The whole unit of person realizes the purpose of the present embodiment scheme.
It addition, each functional unit in each embodiment of the application can be integrated in a processing unit
In, it is also possible to it is that unit is individually physically present, it is also possible to two or more unit are integrated in one
In individual unit.Above-mentioned integrated unit both can realize to use the form of hardware, it would however also be possible to employ hardware adds
The form of SFU software functional unit realizes.
The above-mentioned integrated unit realized with the form of SFU software functional unit, can be stored in a computer
In read/write memory medium.Above-mentioned SFU software functional unit is stored in a storage medium, including some fingers
Make with so that a computer equipment (can be personal computer, server, or the network equipment etc.)
Or processor (processor) performs the part steps of method described in each embodiment of the application.And it is aforementioned
Storage medium include: USB flash disk, portable hard drive, read only memory (Read-Only Memory, ROM),
Random access memory (Random Access Memory, RAM), magnetic disc or CD etc. are various
The medium of program code can be stored.
Last it is noted that above example is only in order to illustrate the technical scheme of the application, rather than to it
Limit；Although the application being described in detail with reference to previous embodiment, the ordinary skill of this area
Personnel it is understood that the technical scheme described in foregoing embodiments still can be modified by it, or
Person carries out equivalent to wherein portion of techniques feature；And these amendments or replacement, do not make corresponding skill
The essence of art scheme departs from the spirit and scope of the application each embodiment technical scheme.
Claims (14)
1. an information changing process method, it is characterised in that including:
Information change processing means receives the information change request that user sends, and the change request of described information is carried
Need the mark of modification information；
Described information change processing means according to described in treat the mark of modification information, treat modification information described in acquisition
Relevant information；
Described information change processing means according to described in treat the relevant information of modification information, determine that described information becomes
The risk more asked；
According to the risk of described information change request, using corresponding processing mode to change described information please
Ask and process.
Method the most according to claim 1, it is characterised in that described information change processing means according to
The described mark treating modification information, treats the relevant information of modification information described in acquisition, including:
Described information change processing means according to described in treat the mark of modification information, obtain described user and currently make
Treat that modification information carries out current operation data and the described user use institute before current that operation produces with described
State and treat that modification information carries out the historical operating data that operation produces；
Described information change processing means according to described in treat the relevant information of modification information, determine that described information becomes
The risk more asked, including:
Described information change processing means, according to described current operation data and described historical operating data, determines
The risk of described information change request.
Method the most according to claim 1, it is characterised in that described information change processing means according to
The described mark treating modification information, treats the relevant information of modification information described in acquisition, including:
Described information change processing means according to described in treat the mark of modification information, obtain described user with described
Treat the privacy information of modification information binding registration；
Described information change processing means according to described in treat the relevant information of modification information, determine that described information becomes
The risk more asked, including:
Described information change processing means is according to described user and the described privacy letter treating modification information binding registration
Breath, provides privacy concern to described user；
Described information change processing means is according to described user and the described privacy letter treating modification information binding registration
The answer that breath and described user provide for described privacy concern, determines the risk of described information change request.
Method the most according to claim 1, it is characterised in that including: described information change processes dress
Put the mark treating modification information described in basis, described in acquisition, treat the relevant information of modification information, including:
Described information change processing means according to described in treat the mark of modification information, obtain described user and currently make
Treat that modification information carries out the current operation data that operation produces, described user and used institute before current with described
State and treat that modification information carries out operating the historical operating data produced and described user and treats modification information with described
The privacy information of binding registration；
Described information change processing means according to described in treat the relevant information of modification information, determine that described information becomes
The risk more asked, including:
Described information change processing means is according to described user and the described privacy letter treating modification information binding registration
Breath, provides privacy concern to described user；
Described information change processing means is according to described user and the described privacy letter treating modification information binding registration
Breath and the answer that provides for described privacy concern of described user and described current operation data and described go through
History operation data, determine the risk of described information change request.
5. according to the method described in any one of claim 1-4, it is characterised in that described according to described information
The risk of change request, uses corresponding processing mode to process the change request of described information, including:
If the risk of described information change request processes more than the risk thresholding preset, described information change
The change request of described information is audited by device instruction in artificial callback mode, and described artificial callback mode is
Refer to that auditor needs to carry out described user with voice mode the manual examination and verification mode of identity validation.
Method the most according to claim 5, it is characterised in that also include:
If the risk of described information change request is less than or equal to described default risk thresholding, described letter
The change request of described information is audited by breath change processing means.
Method the most according to claim 5, it is characterised in that described risk thresholding includes first
Limit and the second thresholding, and described first thresholding is more than described second thresholding；
The change request of described information is examined by the change processing means instruction of described information in artificial callback mode
Core, including:
If the risk of described information change request is more than or equal to described first thresholding, at described information change
The change request of described information is audited with certificate examination & verification and artificial callback mode by reason device instruction simultaneously；
If the risk of described information change request is more than or equal to described second thresholding and less than described first
Limit, the change request of described information is audited by the change processing means instruction of described information in artificial callback mode.
8. an information change processing means, it is characterised in that including:
Receiver module, for receiving the information change request that user sends, the change request of described information carries
Treat the mark of modification information；
Acquisition module, for treating the mark of modification information described in basis, treats the relevant of modification information described in acquisition
Information；
Determine module, for treating the relevant information of modification information described in basis, determine the change request of described information
Risk；
Processing module, for the risk according to the change request of described information, uses corresponding processing mode pair
The change request of described information processes.
Device the most according to claim 8, it is characterised in that
Described acquisition module specifically for: according to the described mark treating modification information, obtain described user use
Described treat modification information carry out operation produce current operation data and described user use described in treat modification information
Carry out the historical operating data that operation produces；
Described determine module specifically for: according to described current operation data and described historical operating data, really
The risk of fixed described information change request.
Device the most according to claim 8, it is characterised in that
Described acquisition module specifically for: according to the described mark treating modification information, obtain described user and institute
State the privacy information treating modification information binding registration；
Described determine module specifically for: according to described user and the described privacy treating modification information binding registration
Information, provides privacy concern to described user；According to described user and the described modification information binding registration treated
The answer that privacy information and described user provide for described privacy concern, determines the change request of described information
Risk.
11. devices according to claim 8, it is characterised in that
Described acquisition module specifically for: according to the described mark treating modification information, obtain described user current
Treat described in using that modification information carries out the current operation data that operation produces, described user used before current
Described treat modification information carry out operation produce historical operating data and described user with described treat change letter
The privacy information of breath binding registration；
Described determine module specifically for: according to described user and the described privacy treating modification information binding registration
Information, provides privacy concern to described user；According to described user and the described modification information binding registration treated
Answer that privacy information and described user provide for described privacy concern and described current operation data and
Described historical operating data, determines the risk of described information change request.
12. devices described in-11 any one according to Claim 8, it is characterised in that described processing module has
Body is used for:
If the risk of described information change request is more than the risk thresholding preset, instruction is with artificial callback side
The change request of described information is audited by formula, and described artificial callback mode refers to that auditor needs with voice
Mode carries out the manual examination and verification mode of identity validation to described user.
13. devices according to claim 12, it is characterised in that also include:
Auditing module, for the risk in the change request of described information less than or equal to described default risk
During degree thresholding, the change request of described information is audited.
14. devices according to claim 12, it is characterised in that described risk thresholding includes first
Thresholding and the second thresholding, and described first thresholding is more than described second thresholding；
Described processing module specifically for: in the risk of described information change request more than or equal to described the
During one thresholding, the change request of described information is audited with certificate examination & verification and artificial callback mode by instruction simultaneously；
Or, the risk in the change request of described information more than or equal to described second thresholding and is less than described first
During thresholding, indicate and in artificial callback mode, the change request of described information is audited.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510031774.5A CN105871784A (en) | 2015-01-22 | 2015-01-22 | Information change processing method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510031774.5A CN105871784A (en) | 2015-01-22 | 2015-01-22 | Information change processing method and device |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN105871784A true CN105871784A (en) | 2016-08-17 |
Family
ID=56623378
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510031774.5A Pending CN105871784A (en) | 2015-01-22 | 2015-01-22 | Information change processing method and device |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN105871784A (en) |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106372774A (en) * | 2016-08-19 | 2017-02-01 | 中国农业银行股份有限公司 | Association relationship monitoring method and system used for reviewing change request |
| CN106973378A (en) * | 2017-03-30 | 2017-07-21 | 上海与德科技有限公司 | A kind of login name variation, mobile terminal, server and system |
| CN108596759A (en) * | 2018-05-09 | 2018-09-28 | 平安普惠企业管理有限公司 | loan application information detecting method and server |
| CN110046784A (en) * | 2018-12-14 | 2019-07-23 | 阿里巴巴集团控股有限公司 | A kind of risk of user's access determines method and device |
| CN111582771A (en) * | 2020-06-16 | 2020-08-25 | 深圳前海微众银行股份有限公司 | Risk assessment method, device, equipment and computer readable storage medium |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101035116A (en) * | 2006-03-10 | 2007-09-12 | 腾讯科技（深圳）有限公司 | Instant-communication-based accounts security management system and method |
| CN103532797A (en) * | 2013-11-06 | 2014-01-22 | 网之易信息技术（北京）有限公司 | Abnormity monitoring method and device for user registration |
| CN103634120A (en) * | 2013-12-18 | 2014-03-12 | 上海市数字证书认证中心有限公司 | Method and system for real-name authentication based on face recognition |
| CN103944737A (en) * | 2014-05-06 | 2014-07-23 | 中国联合网络通信集团有限公司 | User identity authentication method, third-party authentication platform and operator authentication platform |
-
2015
- 2015-01-22 CN CN201510031774.5A patent/CN105871784A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101035116A (en) * | 2006-03-10 | 2007-09-12 | 腾讯科技（深圳）有限公司 | Instant-communication-based accounts security management system and method |
| CN103532797A (en) * | 2013-11-06 | 2014-01-22 | 网之易信息技术（北京）有限公司 | Abnormity monitoring method and device for user registration |
| CN103634120A (en) * | 2013-12-18 | 2014-03-12 | 上海市数字证书认证中心有限公司 | Method and system for real-name authentication based on face recognition |
| CN103944737A (en) * | 2014-05-06 | 2014-07-23 | 中国联合网络通信集团有限公司 | User identity authentication method, third-party authentication platform and operator authentication platform |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106372774A (en) * | 2016-08-19 | 2017-02-01 | 中国农业银行股份有限公司 | Association relationship monitoring method and system used for reviewing change request |
| CN106973378A (en) * | 2017-03-30 | 2017-07-21 | 上海与德科技有限公司 | A kind of login name variation, mobile terminal, server and system |
| CN108596759A (en) * | 2018-05-09 | 2018-09-28 | 平安普惠企业管理有限公司 | loan application information detecting method and server |
| CN110046784A (en) * | 2018-12-14 | 2019-07-23 | 阿里巴巴集团控股有限公司 | A kind of risk of user's access determines method and device |
| CN111582771A (en) * | 2020-06-16 | 2020-08-25 | 深圳前海微众银行股份有限公司 | Risk assessment method, device, equipment and computer readable storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| AU2017203608B2 (en) | Mobile human challenge-response test | |
| US20210287225A1 (en) | Method, device and system for information verification | |
| KR102141836B1 (en) | Two factor authentication | |
| CN108460272B (en) | Password changing method, device, terminal equipment and storage medium | |
| CN105871784A (en) | Information change processing method and device | |
| CN106910057B (en) | Mobile terminal and security authentication method and device on mobile terminal side | |
| EP3164793B1 (en) | Dual channel identity authentication | |
| CN109600525A (en) | The control method and device of call center based on virtual reality | |
| CN105320864A (en) | Method and apparatus for processing event operation | |
| WO2015062236A1 (en) | Method, device and system for information verification | |
| CN107423975A (en) | By submitting number to carry out strong authentication | |
| CN107026815A (en) | A kind of payment transaction processing method, paying server, relevant device and system | |
| CN105227520B (en) | A kind of account password setting and the method and system of authenticating user identification | |
| CN105989485B (en) | Service management method and device | |
| CN108055238A (en) | A kind of account verification method and system | |
| CN110111069A (en) | Business handling method, server and storage medium | |
| CN105306202A (en) | Identity verification method and device, server | |
| CN108335191A (en) | Account-opening method, financial services system end and the computer storage media of finance account | |
| CN109150864B (en) | Anti-cheating method and device based on secondary authentication | |
| CN106411811A (en) | Authentication method, system and device of accessing customer service | |
| CN110084578A (en) | Method, apparatus and storage medium based on Third-party payment platform payment | |
| CN105930501B (en) | Network account correlating method and device | |
| CN104967605B (en) | Privacy protection method and privacy protection device | |
| CN105635060B (en) | It is a kind of to obtain method, authentication server and the gateway for applying data | |
| CN106254226A (en) | A kind of information synchronization method and device |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20160817 |