CN105718152A

CN105718152A - Application event interaction method and device

Info

Publication number: CN105718152A
Application number: CN201610127075.5A
Authority: CN
Inventors: 邱玲; 卢锟; 金鑫; 刘浩; 鄢贤卿; 李峰; 左小祥
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2016-03-07
Filing date: 2016-03-07
Publication date: 2016-06-29

Abstract

The invention discloses an application event interaction method and device. The application event interaction method comprises the following steps of inquiring a target event of communication application, wherein the target event is an event to be interacted; receiving an indicating command through an event operation layout of the target event, wherein the event operation layout is a layout for executing operation of the target event, and the indicating command is used for indicating an communication application request to obtain service data corresponding to the target event; displaying a visual menu layout after the event operation layout of the target event receives the command, wherein the visual menu layout comprises a service menu corresponding to the target event, and the service menu corresponding to the target event includes service information corresponding to the target event; performing interaction through the service menu corresponding to the target event and service corresponding to the target event. The method and the device solve the technical problem of long interaction time of application events in relevant technologies.

Description

Application affairs exchange method and device

Technical field

The present invention relates to application, in particular to a kind of application affairs exchange method and device.

Background technology

At present, the event in application can be undertaken by traditional local call alternately.Such as, dial the customer service number of businessman, after phone is connected in the customer service of businessman, display to the user that the Visualization Service menu of businessman.Event is carried out mutual, to meet the demand for services of user terminal by Visualization Service menu.Need to dial by traditional local call the service calls of enterprise when the event of carrying out is mutual, such as, dial the phone of 400 beginnings, or the phone that phone is 9555 etc, method operation and phonetic alternation that this event is mutual carry out.

Fig. 1 is the interface schematic diagram mutual according to a kind of application affairs in correlation technique.As it is shown in figure 1, user terminal requests is along the service of Feng Suyun, the number keyboard first passing through application dials the customer service hot line 95338 along Feng Suyun, waits that phone is connected in the customer service along Feng Suyun.Fig. 2 is the interactive interface schematic diagram according to the another kind of application affairs in correlation technique.As shown in Figure 2, this service is flexible express delivery, and after phone is connected in the customer service of flexible express delivery, user terminal receives voice message, concrete service is selected according to voice message, such as, select, by 1, the service of placing an order, select express mail inquiry service by 2, select to complain suggestion service by 3, so, user terminal needs the interface making application to be back to number keyboard to select concrete number that required service is selected, and simultaneously completes next step prompting of waiting voice after current operation.

Above-mentioned event needs to call number alternately, waits that next step operates according to voice message, complex steps after closing of the circuit.Additionally, user terminal is worried to be currently entered time-out and can promptly input information according to suggestion voice, input information by mistake when user terminal and needed to start anew defeated, reduce user to the mutual experience performance of application affairs, add the event interaction time in application, enterprise and user are all increased cost.

For the problem of the event interaction time length of application in correlation technique, effective solution is not yet proposed at present.

Summary of the invention

Embodiments provide a kind of application affairs exchange method and device, at least to solve the technical problem of the event interaction time length of application in correlation technique.

An aspect according to embodiments of the present invention, it is provided that a kind of application affairs exchange method.This application affairs exchange method includes: the object event of inquiry communication applications, wherein, object event is treat mutual event；Receiving indicator by the event action space of a whole page of object event, wherein, the event action space of a whole page is the space of a whole page for object event performs operation, and indicator is for indicating the service data that communication applications acquisition request object event is corresponding；After receiving indicator by the event action space of a whole page of object event, the display visualization menu space of a whole page, wherein, the visualization menu space of a whole page includes the services menu that object event is corresponding, and the services menu that object event is corresponding includes the information on services that object event is corresponding；The service corresponding with object event by the services menu that object event is corresponding interacts.

Another aspect according to embodiments of the present invention, additionally provides a kind of application affairs interactive device.This application affairs interactive device includes: query unit, and for inquiring about the object event of communication applications, wherein, object event is treat mutual event；First receives unit, and for receiving indicator by the event action space of a whole page of object event, wherein, the event action space of a whole page is the space of a whole page for object event performs operation, and indicator is for indicating the service data that communication applications acquisition request object event is corresponding；Display unit, for after receiving indicator by the event action space of a whole page of object event, display visualizes the menu space of a whole page, wherein, the visualization menu space of a whole page includes the services menu that object event is corresponding, and the services menu that object event is corresponding includes the information on services that object event is corresponding；Interactive unit, interacts for the service corresponding with object event by services menu that object event is corresponding.

In embodiments of the present invention, the object event of inquiry communication applications, object event is treat mutual event；Receiving indicator by the event action space of a whole page of object event, the event action space of a whole page is the space of a whole page for object event performs operation, and indicator is for indicating the service data that communication applications acquisition request object event is corresponding；After receiving indicator by the event action space of a whole page of object event, the display visualization menu space of a whole page, the visualization menu space of a whole page includes the services menu that object event is corresponding, and the services menu that object event is corresponding includes the information on services that object event is corresponding；The service corresponding with object event by the services menu that object event is corresponding interacts, reach the purpose that application affairs is mutual, thus having reached the effect of the event interaction time reducing application, and then solve the technical problem of the event interaction time length of application in correlation technique.

Accompanying drawing explanation

Accompanying drawing described herein is used for providing a further understanding of the present invention, constitutes the part of the application, and the schematic description and description of the present invention is used for explaining the present invention, is not intended that inappropriate limitation of the present invention.In the accompanying drawings:

Fig. 1 is the interface schematic diagram mutual according to a kind of application affairs in correlation technique；

Fig. 2 is the interactive interface schematic diagram according to the another kind of application affairs in correlation technique；

Fig. 3 is the hardware block diagram of the terminal of application affairs exchange method according to embodiments of the present invention；

Fig. 4 is the flow chart of application affairs exchange method according to a first embodiment of the present invention；

Fig. 5 is the flow chart of application affairs exchange method according to a second embodiment of the present invention；

Fig. 6 is the flow chart of the method being received service data corresponding to object event by voice-over-net communication according to embodiments of the present invention；

Fig. 7 is the flow chart of the method for the service operations space of a whole page that display object event according to embodiments of the present invention is corresponding；

Fig. 8 is the flow chart of application affairs exchange method according to a third embodiment of the present invention；

Fig. 9 is the flow chart of the method for the display visualization menu space of a whole page according to a first embodiment of the present invention；

Figure 10 is the flow chart of the method that the service corresponding with object event of the services menu corresponding by object event according to embodiments of the present invention interacts；

Figure 11 is the flow chart of the method for the display visualization menu space of a whole page according to a second embodiment of the present invention；

Figure 12 is the schematic diagram of the event action space of a whole page of object event according to embodiments of the present invention；

Figure 13 is the schematic diagram of the service data that acquisition request object event according to embodiments of the present invention is corresponding；

Figure 14 is the schematic diagram that the visualization menu space of a whole page according to a first embodiment of the present invention shows；

Figure 15 is the schematic diagram that the visualization menu space of a whole page according to a second embodiment of the present invention shows；

Figure 16 is the schematic diagram that the visualization menu space of a whole page according to a third embodiment of the present invention shows；

Figure 17 is the schematic diagram that the visualization menu space of a whole page according to a fourth embodiment of the present invention shows；

Figure 18 is the schematic diagram that the visualization menu space of a whole page according to a fifth embodiment of the present invention shows；

Figure 19 is the schematic diagram that the visualization menu space of a whole page according to a sixth embodiment of the present invention shows；

Figure 20 is the schematic diagram that the visualization menu space of a whole page according to a seventh embodiment of the present invention shows；

Figure 21 is the schematic diagram that the visualization menu space of a whole page according to a eighth embodiment of the present invention shows；

Figure 22 is the schematic diagram that the visualization menu space of a whole page according to a ninth embodiment of the present invention shows；

Figure 23 is the schematic diagram of application affairs interactive system according to embodiments of the present invention；

Figure 24 is the schematic diagram of application affairs interactive device according to a first embodiment of the present invention；

Figure 25 is the schematic diagram of application affairs interactive device according to a second embodiment of the present invention；

Figure 26 is the schematic diagram of application affairs interactive device according to a third embodiment of the present invention；

Figure 27 is the schematic diagram of application affairs interactive device according to a fourth embodiment of the present invention；

Figure 28 is the schematic diagram of application affairs interactive device according to a fifth embodiment of the present invention；

Figure 29 is the schematic diagram of application affairs interactive device according to a sixth embodiment of the present invention；And

Figure 30 is the structured flowchart of a kind of terminal according to embodiments of the present invention.

Detailed description of the invention

In order to make those skilled in the art be more fully understood that the present invention program, below in conjunction with the accompanying drawing in the embodiment of the present invention, technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is only the embodiment of a present invention part, rather than whole embodiments.Based on the embodiment in the present invention, the every other embodiment that those of ordinary skill in the art obtain under not making creative work premise, all should belong to the scope of protection of the invention.

It should be noted that term " first " in description and claims of this specification and above-mentioned accompanying drawing, " second " etc. are for distinguishing similar object, without being used for describing specific order or precedence.Should be appreciated that the data of so use can be exchanged in the appropriate case, in order to embodiments of the invention described herein can with except here diagram or describe those except order implement.In addition, term " includes " and " having " and their any deformation, it is intended to cover non-exclusive comprising, such as, contain series of steps or the process of unit, method, system, product or equipment be not necessarily limited to those steps or the unit clearly listed, but can include clearly not listing or for intrinsic other step of these processes, method, product or equipment or unit.

According to embodiments of the present invention, provide the embodiment of a kind of application affairs exchange method, it should be noted that, can perform in the computer system of such as one group of computer executable instructions in the step shown in the flow chart of accompanying drawing, and, although illustrate logical order in flow charts, but in some cases, it is possible to perform shown or described step with the order being different from herein.

The embodiment of the method that the embodiment of the present application provides can perform in mobile terminal, terminal or similar arithmetic unit.To run on computer terminals, Fig. 3 is the hardware block diagram of the terminal of application affairs exchange method according to embodiments of the present invention.As it is shown on figure 3, terminal 1 can include one or more (only illustrating one in figure) processor 102 process device of Micro-processor MCV or PLD FPGA etc. (processor 102 can include but not limited to), for storing the memorizer 104 of data and for the transmitting device 106 of communication function.It will appreciated by the skilled person that the structure shown in Fig. 3 is only signal, the structure of above-mentioned electronic installation is not caused restriction by it.Such as, terminal 1 may also include the assembly more or more less than shown in Fig. 3, or has the configuration different from shown in Fig. 3.

Memorizer 104 can be used for storing the software program of application software and module, programmed instruction/module that application affairs exchange method in the embodiment of the present invention is corresponding, processor 102 is by running the software program and module being stored in memorizer 104, thus performing the application of various function and data process, namely realize above-mentioned application affairs exchange method.Memorizer 104 can include high speed random access memory, may also include nonvolatile memory, such as one or more magnetic storage device, flash memory or other non-volatile solid state memories.In some instances, memorizer 104 can farther include the memorizer remotely located relative to processor 102, and these remote memories can be connected to terminal 1 by network.The example of above-mentioned network includes but not limited to the Internet, intranet, LAN, mobile radio communication and combination thereof.

Transmitting device 106 is for receiving via a network or sending data.Above-mentioned network instantiation can include the wireless network that the communication providers of terminal 1 provides.In an example, transmitting device 106 includes a network adapter (NetworkInterfaceController, referred to as NIC), and it can be connected with other network equipments by base station thus communication can be carried out with the Internet.In an example, transmitting device 106 can be radio frequency (RadioFrequency, referred to as RF) module, and it is for wirelessly carrying out communication with the Internet.

Under above-mentioned running environment, this application provides application affairs exchange method as shown in Figure 4.The method can apply in intelligent terminal, the processor in intelligent terminal perform, and intelligent terminal can be smart mobile phone, panel computer etc..Intelligent terminal is provided with at least one application program, the kind of the embodiment of the present invention not defining application, it is possible to for system class application program, it is also possible to for software class application program.

Fig. 4 is the flow chart of application affairs exchange method according to a first embodiment of the present invention.As shown in Figure 4, a kind of optional scheme of this application affairs exchange method comprises the steps:

Step S402, the object event of inquiry communication applications.

In the application above-mentioned steps S402 scheme provided, communication applications is the application mutual for carrying out event, this communication applications can have speech communication function, by speech communication function transmitting audio data between the terminals thus getting voice messaging, and carry out the mutual of event by voice messaging.Event in communication applications is the event of the demand for services for meeting user terminal, and such as, consumer is to the service in the business model of enterprise (ConsumertoBusiness, referred to as C2B).Communication applications can include multiple event, is respectively used to meet the demand for services that user terminal is different.Object event is treat mutual event, that is, user terminal is about to the service object obtained.

Alternatively, multiple events in communication applications can by concrete icon information and/or word-information display on the interface of communication applications, communication applications passes through the touching signals receiving icon information and/or Word message to inquire about the object event of communication applications, and then object event is determined.Such as, user terminal can pass through to click, or the icon information that double click event is corresponding and/or region corresponding to Word message, or stopping Preset Time in the region that icon information corresponding to event and/or Word message are corresponding so that communication applications is produced touching signals, communication applications inquires the object event in communication applications after receiving touching signals.

Alternatively, the object event of inquiry communication applications can scan for by search box, and communication applications receives keyword corresponding to object event that user terminal inputs, and this keyword is scanned for.If this object event exists, just according to this keyword, object event can being searched, this event is object event.This search box inputs at user terminal before the keyword that object event is corresponding, the event that inquiry temperature is the highest can be shown, when user terminal using event the highest for this temperature as object event time, this object event can be re-started input, save the time of the object event of inquiry communication applications.

Alternatively, this communication applications is QQ application, and this event is enterprise's merchant service.QQ application carries out the mutual of enterprise's merchant service by QQ enterprise phone, enterprise's service calls is dialed directly by QQ phone, obtain the information of voice prompt of customer service, the mutual of service that user terminal and businessman of enterprise provide is carried out by the information of voice prompt of customer service, have only to consumed flow, can freely dial in Wireless Fidelity (WirelessFidelity, referred to as WIFI), reduce cost.Enterprise's merchant service in QQ application can include multiple service, such as, Courier Service, bank service, ticketing service, service of cars on hire, brand after-sale service, the generation service of driving, tourist service, insurance service etc., enterprise's merchant service in QQ application adds word-information display on the QQ interface applied by chart-information, facilitates the service that user terminal inquiry is different.User terminal can search for the service not having on the interface of QQ application and then the service of the target businessman of inquiry communication applications by the search box in the top of communication applications.

The embodiment of the present invention can adopt the object event of various ways inquiry communication applications, the mode of the object event of above-mentioned inquiry communication applications is only the preferred embodiments of the present invention, and the method for the object event not representing the inquiry communication applications of the embodiment of the present invention only includes aforesaid way.In order to inquire about the object event of communication applications efficiently, the embodiment of the present invention can also include the mode of other object events that can inquire about communication applications, no longer illustrates one by one herein.

Step S404, receives indicator by the event action space of a whole page of object event.

In the application above-mentioned steps S404 scheme provided, after the object event inquiring communication applications, receive indicator by the event action space of a whole page of object event.The event action space of a whole page is the space of a whole page for object event performs operation, this event action space of a whole page can include the information that object event is operated, such as, the user terminal operation when event is mutual is pointed out, it is also possible to include the classification of the mutual service of event by the form of word or icon.Indicator for indicating the service data that communication applications acquisition request object event is corresponding, when event handle the space of a whole page receive indicator time, communication applications can make an immediate response indicator, the service data that acquisition request object event is corresponding.

Alternatively, after inquiring the target businessman of QQ application, receive indicator by the event action space of a whole page of the service of target businessman.The event action space of a whole page is the space of a whole page for the service execution of target businessman is operated, such as, and public number AIO interface, or businessman of enterprise data card etc..This event action space of a whole page includes the information that object event is operated, such as, point out user terminal can dial the service calls of businessman of enterprise by phone icon, point out user terminal can inquire about the site for service of businessman of enterprise by website information, indicator obtains, for indicating QQ application request, the service data that enterprise merchant service is corresponding, it is possible to for the user terminal touching signals to the event action space of a whole page.When region corresponding to object event that event handles the space of a whole page receives this touching signals, QQ application can ask to respond this touching signals immediately, the service data that the service of acquisition request target businessman is corresponding.Such as, when object event is flexible express delivery, user terminal clicks " QQ phone " or " QQ phone " icon in the public number AIO interface of flexible express delivery or in businessman's data card of flexible express delivery, produce touching signals, the event action space of a whole page receives this touching signals and then the service data that the instruction flexible express delivery of communication applications acquisition request is corresponding.

The event action space of a whole page of the embodiment of the present invention is the space of a whole page for object event performs operation, indicator is for indicating the service data that communication applications acquisition request object event is corresponding, indicator is received, it is achieved that the request that the service data that object event is corresponding are obtained by the event action space of a whole page of object event.

Step S406, after receiving indicator by the event action space of a whole page of object event, the display visualization menu space of a whole page.

In the application above-mentioned steps S406 scheme provided, after receiving indicator by the event action space of a whole page of object event, that is, after the service data that acquisition request object event is corresponding, the display visualization menu space of a whole page.Before display visualization Menu Board face, it is possible to show the plate face to service data corresponding to acquisition request object event, such as, the plate face service calls of service corresponding to object event called.After successful request obtains the service data that object event is corresponding, the services menu that object event is corresponding includes the information on services that object event is corresponding, thus providing the service function that businessman of enterprise enriches intuitively.User terminal is made directly selection, it is not necessary to waits loaded down with trivial details lengthy and jumbled voice broadcast, clicks directly on services menu.Such as, by information on services that text importing object event is corresponding, it is possible to display on the icon that services menu is corresponding, make that user terminal is very clear to information on services, quickly service mutual, thus reducing the event interaction time of application.

Alternatively, at the public number AIO interface applied by QQ, or after businessman data card receives touching signals, that is, after the service data that the service of acquisition request target businessman is corresponding, the display visualization menu space of a whole page.Target businessman services corresponding different services, such as, China Life Insurance correspond to account inquiry service, tourist insurance service, car insurance service etc., different services can be shown by services menu, the information on services that text importing object event is corresponding can be passed through, make that user terminal is very clear to information on services, quickly carry out the mutual of enterprise's merchant service, thus reducing the event interaction time of QQ application.

Step S408, the service corresponding with object event by services menu that object event is corresponding interacts.

In the application above-mentioned steps S408 scheme provided, the service corresponding with object event by services menu that object event is corresponding interacts.After the display visualization menu space of a whole page, user terminal can select the services menu that object event is corresponding, the services menu that object event is corresponding is carried out the mutual of event, it is not necessary to wait that loaded down with trivial details lengthy and jumbled voice broadcast interacts, get final product the quick obtaining service to businessman.The service corresponding with object event due to the services menu corresponding by object event interacts, do not worry that input time-out inputs according to suggestion voice peremptorily, can service corresponding to unrestricted choice object event by services menu, can freely accessible for the upper level returning services menu, or enter the next stage of services menu, do not worry having inputed by mistake according to suggestion voice and also need to again input again, thus reducing the event interaction time of application, improve user terminal to the mutual experience performance of event.

Alternatively, interacted by the service that the services menu that flexible express delivery is corresponding is corresponding with flexible express delivery.After showing the visualization menu space of a whole page of flexible express delivery, user terminal can directly select the services menu that flexible express delivery is corresponding, such as, post part service, express mail follow-up service, complain the one in the services such as suggestion service, with a kind of the mutual of event that carry out posted in the services such as part service, express mail follow-up service, complaint suggestion service, it is not necessary to wait that loaded down with trivial details lengthy and jumbled voice broadcast interacts

The embodiment of the present invention is interacted by the service that services menu that object event is corresponding is corresponding with object event, thus reducing the event interaction time of application,

By above-mentioned steps S402 to step S408, scheme provided by the invention can realize the object event by inquiring about communication applications, and wherein, object event is treat mutual event；Receiving indicator by the event action space of a whole page of object event, wherein, the event action space of a whole page is the space of a whole page for object event performs operation, and indicator is for indicating the service data that communication applications acquisition request object event is corresponding；After receiving indicator by the event action space of a whole page of object event, the display visualization menu space of a whole page, wherein, the visualization menu space of a whole page includes the services menu that object event is corresponding, and the services menu that object event is corresponding includes the information on services that object event is corresponding；The service corresponding with object event by the services menu that object event is corresponding interacts, and improves the technique effect of user's experience, and then solves the technical problem of the event interaction time length of application in correlation technique.

As the optional embodiment of one, object event is participate in mutual event by voice, after receiving indicator by the event action space of a whole page of object event, the connection between communication applications and server is set up by voice-over-net communication, the service data corresponding to obtain server transmission object event at the application step S404.Fig. 5 is the flow chart of application affairs exchange method according to a second embodiment of the present invention.As it is shown in figure 5, this application affairs exchange method is further comprising the steps of:

Step S501, sets up the connection between communication applications and server by voice-over-net communication.

In the application above-mentioned steps S501 scheme provided, set up the connection between communication applications and server by voice-over-net communication, wherein, the service data that server storage object event is corresponding.Owing to being set up the connection between communication applications and server by voice-over-net communication, it is possible to either directly through the service calls that the Internet telephone calls object event is corresponding, the customer service making communication applications corresponding with object event is directly docked.

Alternatively, the connection between communication applications and the period of service is set up by internet phone (VoiceOverInternetProtocol, referred to as VOIP).VOIP is by analog signal digital, real-time transmission is done on ip networks with the form of data packet, it is compressed processing to encoded speech data by the compression algorithm of voice, then these speech datas by packing, through IP network, packet is delivered to reception ground, then these VoPs are stringed together, after decompression processing, revert to original voice signal, thus reaching to be transmitted the purpose of voice by the Internet.User terminal is by the Yellow Page in QQ interface or public number entrance, can owing to being set up the connection between communication applications and server by VOIP agreement, either directly through the service calls that VOIP calling network Target Enterprise businessman is corresponding, communication applications is made directly to dock with the customer service of Target Enterprise businessman.

The embodiment of the present invention achieves the establishment of connection between communication applications and server by voice-over-net communication.

Step S502, after set up the connection between communication applications and server by voice-over-net communication, sends request command to server.

In the application above-mentioned steps S502 scheme provided, after set up the connection between communication applications and server by voice-over-net communication, send request command to server, wherein, request command sends, for request server, the service data that object event is corresponding, and these service data include the data of services menu corresponding to object event.

Step S503, receives, by voice-over-net communication, the service data that object event is corresponding.

In the application above-mentioned steps S503 scheme provided, after transmission request command to server, server sends service data corresponding to object event to communication applications, communication applications receives, by voice-over-net communication, the service data that object event is corresponding, interacts with object event according to the service data that object event is corresponding.This process has only to consumed flow, can realize freely dialing under WIFI network, without relending the service calls helping traditional businessman of telephone call enterprise, enterprise and user terminal has all been saved very big cost.

The embodiment of the present invention is after receiving indicator by the event action space of a whole page of object event, the connection between communication applications and server is set up by voice-over-net communication, the service data that server storage object event is corresponding, after set up the connection between communication applications and server by voice-over-net communication, sending request command to server, request command sends, for request server, the service data that object event is corresponding；Receive, finally by voice-over-net communication, the service data that object event is corresponding, enterprise and user terminal have all been saved very big cost.

As the optional embodiment of one, Fig. 6 is the flow chart of the method being received service data corresponding to object event by voice-over-net communication according to embodiments of the present invention.As shown in Figure 6, the method being somebody's turn to do the service data corresponding by voice-over-net communication reception object event comprises the following steps:

Step S601, receives information of voice prompt.

In the application above-mentioned steps S601 scheme provided, receiving information of voice prompt, information of voice prompt is for pointing out the information that the visualization menu space of a whole page performs operation.Such as, when object event is service corresponding to flexible express delivery, after dialing the service calls of flexible express delivery, receive information of voice prompt, including the information that the part service of posting on the visualization menu space of a whole page, express mail follow-up service, complaint suggestion service etc. are performed operation, wherein, post the information of part service to include prompting user terminal and fill in the name of sender, address, phone etc. and post part information.

Step S602, after receiving information of voice prompt, it is determined that the services menu that object event is corresponding.

In the application above-mentioned steps S602 scheme provided, after receiving information of voice prompt, determine the services menu that information of voice prompt is corresponding, namely, determine the interactive object that concrete information of voice prompt is corresponding, rather than the service that other services menu is corresponding is interacted, even if now being operated also being not responding to this operation to other services menu.

Step S603, receives the first touching signals by the services menu that object event is corresponding.

In the application above-mentioned steps S603 scheme provided, receive the first touching signals by the services menu that object event is corresponding, it is possible to receive the first touching signals by the icon of services menu corresponding to object event.Alternatively, the region of the services menu that user terminal touch-control object event is corresponding, user terminal can be clicked, or double-clicks the icon of services menu corresponding to object event, or stops Preset Time to produce the first touching signals at the icon of services menu corresponding to object event.

Step S604, after the services menu corresponding by object event receives the first touching signals, the service operations space of a whole page that display object event is corresponding.

In the application above-mentioned steps S604 scheme provided, after the services menu corresponding by object event receives the first touching signals, the service operations space of a whole page that display object event is corresponding, wherein, the service operations space of a whole page is the space of a whole page for the service execution operation that object event is corresponding.Event is carried out mutual according to the service operations space of a whole page that object event is corresponding.Interact alternately owing to the service operations space of a whole page corresponding by object event carries out event, user terminal does not worry that input time-out inputs according to suggestion voice peremptorily, can interactive operation corresponding to unrestricted choice object event by the service operations space of a whole page, do not worry having inputed by mistake according to suggestion voice and also need to again input again, thus reducing the event interaction time of application, improve user terminal to the mutual experience performance of event.

The embodiment of the present invention is by receiving information of voice prompt, and information of voice prompt is for pointing out the information that the visualization menu space of a whole page performs operation；After receiving information of voice prompt, it is determined that the services menu that object event is corresponding；The first touching signals is received by the services menu that object event is corresponding；After the services menu corresponding by object event receives the first touching signals, the service operations space of a whole page that display object event is corresponding, the service operations space of a whole page is the space of a whole page for the service execution operation that object event is corresponding, reach to pass through voice-over-net communication and received the service data that object event is corresponding, reduced the cost of enterprise and user terminal.

As the optional embodiment of one, Fig. 7 is the flow chart of the method for the service operations space of a whole page that display object event according to embodiments of the present invention is corresponding.As it is shown in fig. 7, the method for the service operations space of a whole page corresponding to this display object event comprises the following steps:

Step S701, the secondary service menu of the service that display object event is corresponding.

In the application above-mentioned steps S701 scheme provided, the further menu that services menu is the service that object event is corresponding that object event is corresponding.After the services menu corresponding by object event receives the first touching signals, the secondary service menu of the service that display object event is corresponding, secondary service menu is the menu of the secondary service of service corresponding to target approach event, this secondary service menu is the submenu of the services menu that object event is corresponding, service in more detail for the mutual services menu more corresponding than object event, such as, for the service that service is flexible express delivery that object event is corresponding, when the service that object event is corresponding services for posting part, then secondary service menu is the menu for representing the specifying information posting part service, such as, the name menu of sender, address menu, menu call etc..

Step S702, receives the second touching signals by secondary service menu.

In the application above-mentioned steps S702 scheme provided, after the secondary service menu of display service corresponding to object event, receive the second touching signals by secondary service menu.Alternatively, the region that user terminal touch-control secondary service menu is corresponding, can click, or double-click the icon of services menu corresponding to object event, or the icon in services menu corresponding to object event stops Preset Time to produce the second touching signals, and then the service operations space of a whole page making object event corresponding receives this second touching signals.

Step S703, after receiving the second touching signals by secondary service menu, the secondary service operation space of a whole page of the service that display object event is corresponding.

In the application above-mentioned steps S703 scheme provided, after receiving the second touching signals by secondary service menu, the secondary service operation space of a whole page of the service that display object event is corresponding, wherein, the secondary service operation space of a whole page is the space of a whole page performing operation for the secondary service that object event is corresponding.Such as, secondary service performs the space of a whole page of operation and includes filling in of the information such as the name to sender, address, phone, and submits the operations such as order to.

Alternatively, this secondary service menu also correspond to three grades of services menus of service corresponding to object event, such as, for the service that service is flexible express delivery that object event is corresponding, address menu correspond to the detailed selection etc. of province, city, district's information, province, city, district details be chosen as the three-stage menu of service of this flexible express delivery.

The embodiment of the present invention is by showing that the event that the secondary service operation space of a whole page is communication applications of service corresponding to object event provides more function alternately, extend the user terminal selection space to service corresponding to object event, the service operations space of a whole page simultaneously making object event corresponding is clear, succinctly, user terminal directly selects mutual event according to the secondary service menu space of a whole page, without waiting for loaded down with trivial details voice message, without worrying to have inputed by mistake according to suggestion voice to also need to again input again, thus reducing the event interaction time of application, improve user terminal to the mutual experience performance of event.

The embodiment of the present invention is after the services menu corresponding by object event receives the first touching signals, and the secondary service menu of display service corresponding to object event, secondary service menu is the menu of the secondary service of service corresponding to target approach event；The second touching signals is received by secondary service menu；After receiving the second touching signals by secondary service menu, the secondary service operation space of a whole page of the service that display object event is corresponding, the secondary service operation space of a whole page is the space of a whole page performing operation for the secondary service that object event is corresponding, has reached the effect of the event interaction time reducing application.

As the optional embodiment of one, after the application step S703 shows the secondary service operation space of a whole page of service that object event is corresponding, it is possible to return the service operations space of a whole page that object event is corresponding.Fig. 8 is the flow chart of application affairs exchange method according to a third embodiment of the present invention.As shown in Figure 8, this application affairs exchange method comprises the following steps:

Step S801, operates interface by secondary service and receives the 3rd touching signals.

In the application above-mentioned steps S801 scheme provided, operate interface by secondary service and receive the 3rd touching signals, alternatively, the region that user terminal touch-control secondary service menu is corresponding, can click, or double-click the return upper level icon of services menu corresponding to object event, or stop Preset Time to produce the 3rd touching signals at the return upper level icon of services menu corresponding to object event, and then the service operations space of a whole page making object event corresponding receives the 3rd touching signals.

Step S802, returns, by the 3rd touching signals, the service operations space of a whole page that object event is corresponding.

In the application above-mentioned steps S802 scheme provided, the service operations space of a whole page that object event is corresponding is returned by the 3rd touching signals, such as, the secondary service operation space of a whole page has the icon returning upper level, namely, the secondary service operation space of a whole page has the icon of the space of a whole page returning services menu corresponding to object event, the icon of the space of a whole page that user terminal passes through services menu corresponding to touch-control object event produces the 3rd touching signals, secondary service operation interface is made to return the service operations space of a whole page that object event is corresponding, simple, quick.

The embodiment of the present invention, after the secondary service operation space of a whole page of display service corresponding to object event, operates interface by secondary service and receives the 3rd touching signals；Return, by the 3rd touching signals, the service operations space of a whole page that object event is corresponding, reached the effect of the event interaction time reducing application.

As the optional embodiment of one, the service that object event is corresponding includes multiple, after receiving indicator by the event action space of a whole page of object event, and the display visualization menu space of a whole page.Fig. 9 is the flow chart of the method for the display visualization menu space of a whole page according to a first embodiment of the present invention.As it is shown in figure 9, the method for this display visualization menu space of a whole page comprises the following steps:

Step S901, obtains the number of multiple services menu.

In the application above-mentioned steps S901 scheme provided, the service that object event is corresponding includes multiple, after receiving indicator by the event action plate face of object event, obtains multiple services menu.Such as, when the service that object event is corresponding is China Life Insurance's service, after receiving indicator by the event action plate face of China Life Insurance, the number of the services menu of China Life Insurance's service is obtained.

Step S902, arranges multiple services menu according to the number of multiple services menus according to preset rules on the interface of communication applications.

In the application above-mentioned steps S902 scheme provided, after obtaining the number of multiple services menus, on the interface of communication applications, arrange multiple services menu according to the number of multiple services menus according to preset rules.Such as, when the services menu of businessman of enterprise is 9, arrange on the interface of communication applications in the way of circular nine grids add service word, when the services menu of businessman of enterprise is maximum, presentation mode still according to 9 palace lattice is arranged on the interface of communication applications, by secondary service menu, or the service of three grades of businessmans of services menu expanded enterprise, number and progression to services menu are not construed as limiting herein, so that simple to operate, quick to services menu.

The embodiment of the present invention includes multiple by the service that object event is corresponding, after receiving indicator by the event action space of a whole page of object event, obtains the number of multiple services menu；Number according to multiple services menus arranges multiple services menu according to preset rules on the interface of communication applications, reaches the purpose that the visualization menu space of a whole page is displayed, reduces the effect of the event interaction time of application.

As the optional embodiment of one, Figure 10 is the flow chart of the method that the service corresponding with object event of the services menu corresponding by object event according to embodiments of the present invention interacts.As shown in Figure 10, this method interacted by the service that the services menu that object event is corresponding is corresponding with object event is comprised the following steps:

Step S1001, receives the 4th touching signals by the services menu of object event.

In the application above-mentioned steps S1001 scheme provided, the 4th touching signals is received by the services menu of object event, alternatively, the region that user terminal touch-control services menu is corresponding, can click, or double-click services menu icon corresponding to object event, or stop Preset Time to produce the 4th touching signals at the icon of services menu corresponding to object event, and then the services menu making object event corresponding receives the 4th touching signals.

Step S1002, after receiving the 4th touching signals by the services menu of object event, is identified the services menu of object event, obtains mark menu.

In the application above-mentioned steps S1002 scheme provided, after receiving the 4th touching signals by the services menu of object event, the services menu of object event is identified, obtains mark menu.Alternatively, after receiving the 4th touching signals by the services menu of object event, by the services menu corresponding to colour code the 4th touching signals, so that this services menu is different from other services menu, it it is the service that the clearly currently mutual object event of user terminal is corresponding.

Step S1003, is interacted by the service identifying menu corresponding with object event.

In the application above-mentioned steps S1003 scheme provided, the services menu of object event is being identified, after obtaining mark menu, interacted by the service identifying menu corresponding with object event, such as, to the inquiry of service corresponding to object event, fill in solicited message, feedback complains the mutual of the services such as suggestion.

The services menu of object event, after receiving the 4th touching signals by the services menu of object event, is identified by the embodiment of the present invention, obtains mark menu；Interacted by the service identifying menu corresponding with object event, reached the purpose that application affairs is mutual, reduced the event interaction time of application.

Figure 11 is the flow chart of the method for the display visualization menu space of a whole page according to a second embodiment of the present invention.As shown in figure 11, the method for this display visualization menu space of a whole page comprises the following steps:

Step S1101, obtains preset configuration file from server.

In the application above-mentioned steps S1101 scheme provided, obtaining preset configuration file from server, wherein, preset configuration file is the file for configuring services menu corresponding to object event.Alternatively, configuration system provide the configuration page can configure the data of visualization menu, the menu data that system is configured by configuration system is with the data interchange format (JavaScriptObjectNotation of lightweight, referred to as JSON) form preserves into configuration file, this configuration file provides the interactive language response (InteractiveVoiceResponse of businessman of enterprise, referred to as IVR) menu content and other information, wherein, ivr menu can enter service centre with phone, content according to user terminal input plays the voice messaging relevant with input.This preset configuration file can upload onto the server automatically, on the server, the configuration file of the JSON form of server storage IVR configuration menu, the corresponding configuration file of businessman of each enterprise.At the visualization menu space of a whole page of communication applications, by general network administration interface (CommonGatewayInterface, referred to as CGI) from this preset configuration file of server pull.

Step S1102, resolves preset configuration file, obtains analysis result.

In the application above-mentioned steps S1002 scheme provided, after obtaining preset configuration file from server, resolving preset configuration file, according to obtaining analysis result, this analysis result can be the configuration data of visualization menu.

Step S1103, generates the visualization menu space of a whole page according to analysis result.

In the application above-mentioned steps S1003 scheme provided, visualization single plate face is rendered according to analysis result, and generate the visualization menu space of a whole page according to analysis result, such that it is able to operations such as the visualization menu of communication control application carries out clicking, handover events, reduce the event interaction time of application.

For example, when user terminal clicks certain services menu corresponding to object event, the configuration file of visualization menu is read by server, obtain the configuration data of visualization menu, and then generate the visualization menu space of a whole page, and the type selecting according to this visualization menu shows next stage menu, or return previous menu, or jump to the self-defining page of object event, or enter the manual service page, reduce the event interaction time of application.

The embodiment of the present invention, after receiving indicator by the event action space of a whole page of object event, obtains preset configuration file from server, and preset configuration file is the file for configuring services menu corresponding to object event；Resolve preset configuration file, obtain analysis result；Generate the visualization menu space of a whole page according to analysis result, reached the purpose of the display visualization menu space of a whole page, reduced the event interaction time of application.

Below in conjunction with preferred embodiment, technical scheme is illustrated.

Figure 12 is the schematic diagram of the event action space of a whole page of object event according to embodiments of the present invention.As shown in figure 12, the event action space of a whole page of this object event is the yellow pages in mobile phone QQ interface, this object event operation panel face includes the classification of service, such as, the classification of the service such as " express delivery ", " traffic trip ", " hotel's tourism ", " hospital ", " bank ", " public service ", " brand is after sale ", " insurance certificate ".At the icon of the highest alternative events of the attention rate displayed below of QQ Yellow Page, such as, in the icon of the alternative events such as logical express delivery, China Life Insurance, flexible express delivery, China Merchants Bank, the specific service of the icon correspondence alternative events of each alternative events.There is the information that alternative events are operated on the right side of each alternative events, and this information is phone icon, for representing the service calls that can dial these alternative events.When choosing China Life Insurance and being object event, this event action plate face is the event action plate face of China Life Insurance, make QQ application produce indicator, the service data that acquisition request China Life Insurance is corresponding by the phone icon clicked on the right side of China Life Insurance's icon, enter calling customer service state.This embodiment sets up the connection between QQ application and service device by voice-over-net communication, by the VOIP audio frequency and video access function of QQ, directly docks with the customer service call center of China Life Insurance.This calling procedure directly walks VOIP network, it is only necessary to consumed flow, can freely dial under WIFI, it is not necessary to relend the service calls helping traditional telephone call enterprise, and enterprise and user terminal have all been saved considerable cost.

Figure 13 is the schematic diagram of the service data that acquisition request object event according to embodiments of the present invention is corresponding.As shown in figure 13, this object event is China Life Insurance, after made QQ application produce indicator by the phone icon clicked on the right side of China Life Insurance's icon, the service calls of calling China Life Insurance, by the information of " calling ... " to point out the response of the customer service waiting China Life Insurance.

Figure 14 is the schematic diagram that the visualization menu space of a whole page according to a first embodiment of the present invention shows.As shown in figure 14, this object event is China Life Insurance, after made QQ application produce indicator by the phone icon clicked on the right side of China Life Insurance icon, and after calling the service calls success of China Life Insurance, and display visualization Menu Board face.When the services menu of China Life Insurance is nine, such as, for " property insurance " services menu, " vehicle insurance " services menu, " life insurance " services menu, " the earth insurance " services menu, " supplementary pension " services menu, " Elder Security " services menu, " fund financing " services menu, " Claims Resolution service " services menu, " consulting is complained " services menu, the form adding service word with Circles nine grids presents.When user terminal needs to obtain life insurance service, touch-control " life insurance " services menu, " life insurance " services menu is identified with dark color after receiving touching signals, obtains the mark menu of " life insurance " services menu.The service corresponding with China Life Insurance by this mark menu interacts, thus providing the service function that businessman of enterprise enriches intuitively.User terminal is made directly selection, it is not necessary to waits loaded down with trivial details lengthy and jumbled voice broadcast, clicks directly on services menu, and what make that user terminal quickly carries out servicing is mutual, thus reducing the event interaction time of application.

Figure 15 is the schematic diagram that the visualization menu space of a whole page according to a second embodiment of the present invention shows.As shown in figure 15, this object event is China Life Insurance, when the services menu of China Life Insurance is eight, such as, for " account inquiries " services menu, " tourist insurance " services menu, " car insurance " services menu, " Intelligent Service " services menu, " VIP service " services menu, " family insurance " services menu, " casualty insurance " services menu, " juvenile's insurance " services menu, according to front two row three services menus of arrangement, the form of last column two services menus of arrangement shows.When user terminal needs acquisition " Intelligent Service " to service, touch-control " Intelligent Service " services menu, " Intelligent Service " services menu is identified with dark color after receiving touching signals, obtains the mark menu of " Intelligent Service " services menu.The service corresponding with China Life Insurance by this mark menu interacts, thus providing the service function that businessman of enterprise enriches intuitively.

Figure 16 is the schematic diagram that the visualization menu space of a whole page according to a third embodiment of the present invention shows.As shown in figure 16, this object event is China Life Insurance, when the services menu of China Life Insurance is seven, such as, for " account inquiries " services menu, " tourist insurance " services menu, " car insurance " services menu, " Intelligent Service " services menu, " VIP service " services menu, " family insurance " services menu, " juvenile's insurance " services menu, according to front two row three services menus of arrangement, the form of one services menu of last column intermediate arrangement shows.When user terminal needs acquisition " Intelligent Service " to service, touch-control " Intelligent Service " services menu, " Intelligent Service " services menu is identified with dark color after receiving touching signals, obtains the mark menu of " Intelligent Service " services menu.The service corresponding with China Life Insurance by this mark menu interacts, thus providing the service function that businessman of enterprise enriches intuitively.

Figure 17 is the schematic diagram that the visualization menu space of a whole page according to a fourth embodiment of the present invention shows.As shown in figure 17, this object event is China Life Insurance, when the services menu of China Life Insurance is six, such as, for " account inquiries " services menu, " tourist insurance " services menu, " car insurance " services menu, " Intelligent Service " services menu, " VIP service " services menu, " family insurance " services menu, the form arranging three services menus according to each row shows.When user terminal needs acquisition " tourist insurance " to service, touch-control " tourist insurance " services menu, " tourist insurance " services menu is identified with dark color after receiving touching signals, obtains the mark menu of " tourist insurance " services menu.The service corresponding with China Life Insurance by this mark menu interacts, thus providing the service function that businessman of enterprise enriches intuitively.

Figure 18 is the schematic diagram that the visualization menu space of a whole page according to a fifth embodiment of the present invention shows.As shown in figure 18, this object event is China Life Insurance, when the services menu of China Life Insurance is five, such as, for " account inquiries " services menu, " tourist insurance " services menu, " car insurance " services menu, " Intelligent Service " services menu, " VIP service " services menu, arranging three services menus according to the first row, the form of second row two services menus of arrangement shows.

Figure 19 is the schematic diagram that the visualization menu space of a whole page according to a sixth embodiment of the present invention shows.As shown in figure 19, this object event is China Life Insurance, when the services menu of China Life Insurance is four, such as, for " account inquiries " services menu, " tourist insurance " services menu, " car insurance " services menu, " Intelligent Service " services menu, the form arranging two services menus according to each row shows.

Figure 20 is the schematic diagram that the visualization menu space of a whole page according to a seventh embodiment of the present invention shows.As shown in figure 20, this object event is China Life Insurance, when the services menu of China Life Insurance is three, such as, for " account inquiries " services menu, " tourist insurance " services menu, " car insurance " services menu, three services menus are arranged on the interface of communication applications according to a line and display.

Figure 21 is the schematic diagram that the visualization menu space of a whole page according to a eighth embodiment of the present invention shows.As shown in figure 21, this object event is China Life Insurance, when the services menu of China Life Insurance is two, such as, for " account inquiries " services menu, " tourist insurance " services menu, two services menus are arranged on the interface of communication applications according to a line and display.

Figure 22 is the schematic diagram that the visualization menu space of a whole page according to a ninth embodiment of the present invention shows.As shown in figure 21, this object event is China Life Insurance, when the services menu of China Life Insurance is one, such as, for " account inquiries " services menu, is arranged on the interface of communication applications by this services menu according to a line and displays.

Figure 23 is the schematic diagram of application affairs interactive system according to embodiments of the present invention.As shown in figure 23, this application affairs interactive system includes: configuration system 231, web page server (WebServer) 232 and communication applications terminal 233.

Configuration system 231 provides the configuration page can configure the data of visualization menu, the menu data that system is configured by configuration system 231 preserves into configuration file with JSON form, this configuration file provides ivr menu content and other the information of businessman of enterprise, wherein, ivr menu can enter service centre with phone, plays the voice messaging relevant with input according to the content of user terminal input.This configuration file can be uploaded to web page server 232 automatically, and server 233 stores the configuration file of the JSON form of IVR configuration menu, the corresponding configuration file of businessman of each enterprise.When user terminal clicks certain services menu corresponding to object event, the configuration file of visualization menu is read by server, obtain the configuration data of visualization menu, and then generate the visualization menu space of a whole page, and the type selecting displaying next stage menu according to this visualization menu, or return previous menu, or jump to the self-defining page of object event, or enter the manual service page, thus reducing the event interaction time of application.

As a kind of optional application scenarios of the embodiment of the present invention, user terminal enters " phone " of the top at the main interface of mobile phone QQ, clicks " yellow pages " ejecting on the page come.Homepage at QQ Yellow Page is recommended, or below data card, the enterprise of inquiry is wanted in search, it is determined that object event, such as, searches for China Life Insurance, and the service corresponding with China Life Insurance interacts.By clicking " QQ phone " icon on the right side of object event with customer service corresponding to call targets event, after calling through, utilizing autonomous voice service, user terminal can hear voice message, and show on the interface of communication applications and visualize menu.User terminal is by the abundant operation of Self-Service easily, object event mutual of communication applications can be completed according to voice message and visualization menu according to the demand of oneself, reduce the dependence to contact staff, decrease pointing out of human cost, and be efficiently used family terminal acquisition service.

As the another kind of optional application scenarios of the embodiment of the present invention, user terminal enters the contact person menu below mobile phone QQ, ejecting, the page come clicks " public number ", ejecting the title searching for object event on the public number page come, such as, " China Life Insurance ", enters the AIO interface of " China Life Insurance ", clicks the customer service of " QQ phone " the icon call targets event in the upper right corner.After calling through, user terminal can hear voice message, and on the interface of communication applications, show visualization menu, thus reducing the event interaction time of application, user terminal is made to get the service of businessman intuitively, fast, reduce the number of times and time called, and all save considerable phone telephone expenses cost for enterprise and user terminal.

The embodiment of the present invention can be implemented under QQ call voice scene, the visualization menu services of businessman of enterprise in C2B service, support that user terminal is from Yellow Page entrance searching enterprise, or by paying close attention to enterprise's public number, the data card of public number AIO interface or enterprise is clicked " QQ phone " and directly dials the service calls of enterprise.After the service calls putting through enterprise, user terminal, when there being voice message, carries out visualization menu services operation in call interface, thus instead of numerous and diverse voice broadcast, and the phonetic dialing step of complexity.The scene that event is mutual is enriched by visualizing menu, such as, can submit to by integrated list in visualization menu, picture is taken pictures and is uploaded, video record, position-based service (LocationBasedService, referred to as LBS), the functions such as public number user profile precipitation, it is greatly enriched the function at enterprise call center, additionally, enterprise's service calls dialed directly by call QQ phone, take full advantage of the function of free charge networking, objective service calls telephone expenses cost is saved for enterprise, and by the popularization function of QQ and QQ public number, a complete servicing closed loop is constituted for the communication between enterprise and user terminal.

It should be noted that, for aforesaid each embodiment of the method, in order to be briefly described, therefore it is all expressed as a series of combination of actions, but those skilled in the art should know, the present invention is not by the restriction of described sequence of movement, because according to the present invention, some step can adopt other orders or carry out simultaneously.Secondly, those skilled in the art also should know, embodiment described in this description belongs to preferred embodiment, necessary to involved action and the module not necessarily present invention.

Through the above description of the embodiments, those skilled in the art is it can be understood that can add the mode of required general hardware platform by software to the method according to above-described embodiment and realize, hardware can certainly be passed through, but in a lot of situation, the former is embodiment more preferably.Based on such understanding, the part that prior art is contributed by technical scheme substantially in other words can embody with the form of software product, this computer software product is stored in a storage medium, such as (Read-OnlyMemory, referred to as ROM)/random access memory (RandomAccessMemory, referred to as RAM), magnetic disc, in CD, including some instructions with so that a station terminal equipment (can be mobile phone, computer, server, or the network equipment etc.) perform the method described in each embodiment of the present invention.

According to embodiments of the present invention, a kind of device for implementing above-mentioned application affairs exchange method is additionally provided.Figure 24 is the schematic diagram of application affairs interactive device according to a first embodiment of the present invention.As shown in figure 24, this application affairs interactive device includes: query unit 10, and first receives unit 20, display unit 30 and interactive unit 40.

In the application affairs interactive device of this embodiment, query unit 10 may be used for performing the step S402 in the embodiment of the present invention, first receives unit 20 may be used for performing the step S404 in the embodiment of the present invention, display unit 30 may be used for performing the step S406 in the embodiment of the present invention, and interactive unit 40 is for performing the step S408 in the embodiment of the present invention.

Query unit 10, for inquiring about the object event of communication applications, wherein, object event is treat mutual event.

First receives unit 20, for receiving indicator by the event action space of a whole page of object event, wherein, the event action space of a whole page is the space of a whole page for object event performs operation, and indicator is for indicating the service data that communication applications acquisition request object event is corresponding.

Display unit 30, for after receiving indicator by the event action space of a whole page of object event, display visualizes the menu space of a whole page, wherein, the visualization menu space of a whole page includes the services menu that object event is corresponding, and the services menu that object event is corresponding includes the information on services that object event is corresponding.

Interactive unit 40, interacts for the service corresponding with object event by services menu that object event is corresponding.

The embodiment of the present invention inquires about the object event of communication applications by query unit 10, first receives unit 20 receives indicator by the event action space of a whole page of object event, after receiving indicator by the event action space of a whole page of object event, by the display unit 30 display visualization menu space of a whole page, interactive unit 40 is interacted by the service that services menu that object event is corresponding is corresponding with object event, reach the purpose that application affairs is mutual, thus having reached the effect of the event interaction time reducing application, and then solve the technical problem of the event interaction time length of application in correlation technique.

As a kind of optional embodiment, Figure 25 is the schematic diagram of application affairs interactive device according to a second embodiment of the present invention.As shown in figure 25, this application affairs interactive device includes: query unit 10, and first receives unit 20, display unit 30 and interactive unit 40, and this application affairs interactive device also includes: setting up unit 50, transmitting element 60 and second receives unit 70.

Query unit 10 in the embodiment of the present invention, first receives unit 20, display unit 30 and interactive unit 40 query unit 10, and first receives unit 20, and display unit 30 is identical with the effect in first embodiment of the invention with interactive unit 40, does not repeat them here.

Set up unit 50, for, after receiving indicator by the event action space of a whole page of object event, setting up the connection between communication applications and server by voice-over-net communication, wherein, the service data that server storage object event is corresponding.

Transmitting element 60, for, after set up the connection between communication applications and server by voice-over-net communication, sending request command to server, wherein, request command sends, for request server, the service data that object event is corresponding.

Second receives unit 70, for receiving, by voice-over-net communication, the service data that object event is corresponding.

As a kind of optional embodiment, Figure 26 is the schematic diagram of application affairs interactive device according to a third embodiment of the present invention.As shown in figure 26, this application affairs interactive device includes: query unit 10, first receives unit 20, display unit 30 and interactive unit 40, setting up unit 50, transmitting element 60 and second receives unit 70, wherein, second reception unit includes 70 and includes: the first receiver module 71, it is determined that module 72 and the second receiver module 73.

Query unit 10 in the embodiment of the present invention, first receives unit 20, display unit 30 and interactive unit 40, sets up unit 50, and it is identical with the effect in second embodiment of the invention that transmitting element 60 receives unit 70 with second, does not repeat them here.

First receiver module 71, is used for receiving information of voice prompt, and wherein, information of voice prompt is for pointing out the information that the visualization menu space of a whole page performs operation.

Determine module 72, for after receiving information of voice prompt, it is determined that the services menu that object event is corresponding.

Second receiver module 73, for receiving the first touching signals by the services menu that object event is corresponding.

Display module 74, for after the services menu corresponding by object event receives the first touching signals, the service operations space of a whole page that display object event is corresponding, wherein, the service operations space of a whole page is the space of a whole page for the service execution operation that object event is corresponding.

As a kind of optional embodiment, Figure 27 is the schematic diagram of application affairs interactive device according to a fourth embodiment of the present invention.As shown in figure 27, this application affairs interactive device includes: query unit 10, first receives unit 20, display unit 30 and interactive unit 40, sets up unit 50, transmitting element 60 and second receives unit 70, second reception unit includes 70 and includes: the first receiver module 71, it is determined that module 72 and the second receiver module 73, wherein, display module 72 includes: the first display sub-module 721, receives submodule 722 and the second display sub-module 723.

Query unit 10 in the embodiment of the present invention, first receives unit 20, display unit 30 and interactive unit 40, set up unit 50, transmitting element 60 and second receives unit 70, first receiver module 71, it is determined that module 72 is identical with the effect in third embodiment of the invention with the second receiver module 73, does not repeat them here.

First display sub-module 721, for showing the secondary service menu of service that object event is corresponding, wherein, secondary service menu is the menu of the secondary service of service corresponding to target approach event.

Receive submodule 722, for receiving the second touching signals by secondary service menu.

Second display sub-module 723, for after receiving the second touching signals by secondary service menu, the secondary service operation space of a whole page of the service that display object event is corresponding, wherein, the secondary service operation space of a whole page is the space of a whole page performing operation for the secondary service that object event is corresponding.

As a kind of optional embodiment, Figure 28 is the schematic diagram of application affairs interactive device according to a fifth embodiment of the present invention.As shown in figure 28, this application affairs interactive device includes: query unit 10, first receives unit 20, display unit 30 and interactive unit 40, set up unit 50, transmitting element 60 and second receives unit 70, second reception unit includes 70 and includes: the first receiver module 71, determine module 72 and the second receiver module 73, display module 72 includes: the first display sub-module 721, receiving submodule 723 and the second display sub-module 724, this application affairs interactive device also includes: the 3rd receives unit 80 and return unit 90.

3rd receives unit 80, after the secondary service operation space of a whole page of the service corresponding at display object event, operates interface by secondary service and receives the 3rd touching signals.

Return unit 90, for returning, by the 3rd touching signals, the service operations space of a whole page that object event is corresponding.

As a kind of optional embodiment, the service that object event is corresponding includes multiple, and Figure 29 is the schematic diagram of application affairs interactive device according to a sixth embodiment of the present invention.As shown in figure 26, this application affairs interactive device includes: query unit 10, and first receives unit 20, display unit 30 and interactive unit 40, and display unit 30 includes: acquisition module 31 and arrangement module 32.

Query unit 10 in the embodiment of the present invention, the first reception unit 20, display unit 30 and interactive unit 40 are identical with the effect in second embodiment of the invention with the present invention, do not repeat them here.

Acquisition module 31, for obtaining the number of multiple services menu.

Arrangement module 32, arranges multiple services menu for the number according to multiple services menus according to preset rules on the interface of communication applications.

Embodiments of the invention additionally provide a kind of storage medium.Alternatively, in the present embodiment, above-mentioned storage medium may be used for preserving the program code performed by a kind of application affairs exchange method of above-described embodiment.

Alternatively, in the present embodiment, above-mentioned storage medium may be located at least one network equipment in multiple network equipments of computer network.

Alternatively, in the present embodiment, storage medium is set to the storage program code for performing following steps:

The object event of inquiry communication applications, wherein, object event is treat mutual event；

Receiving indicator by the event action space of a whole page of object event, wherein, the event action space of a whole page is the space of a whole page for object event performs operation, and indicator is for indicating the service data that communication applications acquisition request object event is corresponding；

After receiving indicator by the event action space of a whole page of object event, the display visualization menu space of a whole page, wherein, the visualization menu space of a whole page includes the services menu that object event is corresponding, and the services menu that object event is corresponding includes the information on services that object event is corresponding；

The service corresponding with object event by the services menu that object event is corresponding interacts.

Alternatively, storage medium is also configured to the storage program code for performing following steps: object event is participate in mutual event by voice, after receiving indicator by the event action space of a whole page of object event, the connection between communication applications and server is set up by voice-over-net communication, wherein, the service data that server storage object event is corresponding；After set up the connection between communication applications and server by voice-over-net communication, sending request command to server, wherein, request command sends, for request server, the service data that object event is corresponding；The service data that object event is corresponding are received by voice-over-net communication.

Alternatively, storage medium is also configured to the storage program code for performing following steps: receive information of voice prompt, and wherein, information of voice prompt is for pointing out the information that the visualization menu space of a whole page performs operation；After receiving information of voice prompt, it is determined that the services menu that object event is corresponding；The first touching signals is received by the services menu that object event is corresponding；After the services menu corresponding by object event receives the first touching signals, the service operations space of a whole page that display object event is corresponding, wherein, the service operations space of a whole page is the space of a whole page for the service execution operation that object event is corresponding.

Alternatively, storage medium is also configured to the storage program code for performing following steps: after the services menu corresponding by object event receives the first touching signals, the secondary service menu of the service that display object event is corresponding, wherein, secondary service menu is the menu of the secondary service of service corresponding to target approach event；The second touching signals is received by secondary service menu；After receiving the second touching signals by secondary service menu, the secondary service operation space of a whole page of the service that display object event is corresponding, wherein, the secondary service operation space of a whole page is the space of a whole page performing operation for the secondary service that object event is corresponding.

Alternatively, storage medium is also configured to the storage program code for performing following steps: after the secondary service operation space of a whole page of service corresponding to display object event, operates interface by secondary service and receives the 3rd touching signals；The service operations space of a whole page that object event is corresponding is returned by the 3rd touching signals.

Alternatively, storage medium is also configured to the storage program code for performing following steps: the service that object event is corresponding includes multiple, after receiving indicator by the event action space of a whole page of object event, obtains the number of multiple services menu；Number according to multiple services menus arranges multiple services menu according to preset rules on the interface of communication applications.

Alternatively, storage medium is also configured to the storage program code for performing following steps: receive the 4th touching signals by the services menu of object event；After receiving the 4th touching signals by the services menu of object event, the services menu of object event is identified, obtains mark menu；Interacted by the service identifying menu corresponding with object event.

Alternatively, storage medium is also configured to the storage program code for performing following steps: after receiving indicator by the event action space of a whole page of object event, preset configuration file is obtained from server, wherein, preset configuration file is the file for configuring services menu corresponding to object event；Resolve preset configuration file, obtain analysis result；The visualization menu space of a whole page is generated according to analysis result.

Alternatively, in the present embodiment, above-mentioned storage medium can include but not limited to: the various media that can store program code such as USB flash disk, read only memory ROM, random access memory ram, portable hard drive, magnetic disc or CD.

Embodiments of the invention also provide for a kind of terminal, and this terminal can be any one computer terminal in terminal group.Alternatively, in the present embodiment, above computer terminal can also replace with the terminal units such as mobile terminal.

Alternatively, in the present embodiment, above computer terminal may be located at least one network equipment in multiple network equipments of computer network.

Alternatively, Figure 30 is the structured flowchart of a kind of terminal according to embodiments of the present invention.As shown in figure 30, this terminal A may include that one or more (only illustrating one in figure) processor 301, memorizer 303 and transmitting device 305.

Memorizer 303 can be used for storing software program and module, programmed instruction/module that application affairs exchange method in the embodiment of the present invention is corresponding with device, processor 301 is by running the software program and module being stored in memorizer 303, thus performing the application of various function and data process, namely realize above-mentioned application affairs exchange method.Memorizer 303 can include high speed random access memory, it is also possible to includes nonvolatile memory, such as one or more magnetic storage device, flash memory or other non-volatile solid state memories.In some instances, memorizer 303 can farther include the memorizer remotely located relative to processor 301, and these remote memories can be connected to terminal A by network.The example of above-mentioned network includes but not limited to the Internet, intranet, LAN, mobile radio communication and combination thereof.

Above-mentioned transmitting device 305 is for receiving via a network or sending data.Above-mentioned network instantiation can include cable network and wireless network.In an example, transmitting device 305 includes a network adapter NIC, and it can be connected with router with other network equipments by netting twine thus communication can be carried out with the Internet or LAN.In an example, transmitting device 305 is radio frequency module, and it is for wirelessly carrying out communication with the Internet.

Specifically, memorizer 303 is for storing information and the application program of deliberate action condition and default access user.

Processor 301 can call information and the application program of memorizer 303 storage by transmitting device, to perform following step:

Alternatively, the concrete example in the present embodiment is referred to the example described in above-described embodiment, and the present embodiment does not repeat them here.

The invention described above embodiment sequence number, just to describing, does not represent the quality of embodiment.

If the integrated unit in above-described embodiment is using the form realization of SFU software functional unit and as independent production marketing or use, it is possible to be stored in the storage medium that above computer can read.Based on such understanding, part or all or part of of this technical scheme that prior art is contributed by technical scheme substantially in other words can embody with the form of software product, this computer software product is stored in storage medium, including some instructions with so that one or more computer equipment (can for personal computer, server or the network equipment etc.) performs all or part of step of method described in each embodiment of the present invention.

In the above embodiment of the present invention, the description of each embodiment is all emphasized particularly on different fields, certain embodiment there is no the part described in detail, it is possible to referring to the associated description of other embodiments.

In several embodiments provided herein, it should be understood that disclosed client, can realize by another way.Wherein, device embodiment described above is merely schematic, the such as division of described unit, it is only a kind of logic function to divide, actual can have other dividing mode when realizing, such as multiple unit or assembly can in conjunction with or be desirably integrated into another system, or some features can be ignored, or does not perform.Another point, shown or discussed coupling each other or direct-coupling or communication connection can be through INDIRECT COUPLING or the communication connection of some interfaces, unit or module, it is possible to be electrical or other form.

The described unit illustrated as separating component can be or may not be physically separate, and the parts shown as unit can be or may not be physical location, namely may be located at a place, or can also be distributed on multiple NE.Some or all of unit therein can be selected according to the actual needs to realize the purpose of the present embodiment scheme.

It addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, it is also possible to be that unit is individually physically present, it is also possible to two or more unit are integrated in a unit.Above-mentioned integrated unit both can adopt the form of hardware to realize, it would however also be possible to employ the form of SFU software functional unit realizes.

The above is only the preferred embodiment of the present invention; it should be pointed out that, for those skilled in the art, under the premise without departing from the principles of the invention; can also making some improvements and modifications, these improvements and modifications also should be regarded as protection scope of the present invention.

Claims

1. an application affairs exchange method, it is characterised in that including:

The object event of inquiry communication applications, wherein, described object event is treat mutual event；

Indicator is received by the event action space of a whole page of described object event, wherein, the described event action space of a whole page is the space of a whole page for described object event performs operation, and described indicator is for indicating the service data that object event described in described communication applications acquisition request is corresponding；

After receiving described indicator by the event action space of a whole page of described object event, the display visualization menu space of a whole page, wherein, the described visualization menu space of a whole page includes the services menu that described object event is corresponding, and the services menu that described object event is corresponding includes the information on services that described object event is corresponding；And

The service corresponding with described object event by the services menu that described object event is corresponding interacts.

2. method according to claim 1, it is characterised in that described object event is participate in mutual event by voice, after receiving described indicator by the event action space of a whole page of described object event, described method also includes:

Setting up the connection between described communication applications and server by voice-over-net communication, wherein, described server stores the service data that described object event is corresponding；

After setting up the connection between described communication applications and server by described voice-over-net communication, sending request command to described server, wherein, described request command sends, for asking described server, the service data that described object event is corresponding；And

The service data that described object event is corresponding are received by described voice-over-net communication.

3. method according to claim 2, it is characterised in that the service data receiving described object event corresponding by described voice-over-net communication include:

Receiving information of voice prompt, wherein, described information of voice prompt is for pointing out the information that the described visualization menu space of a whole page performs operation；

After receiving described information of voice prompt, it is determined that the services menu that described object event is corresponding；

The first touching signals is received by the services menu that described object event is corresponding；And

After the services menu corresponding by described object event receives described first touching signals, showing the service operations space of a whole page that described object event is corresponding, wherein, the described service operations space of a whole page is the space of a whole page for the service execution operation that described object event is corresponding.

4. method according to claim 3, it is characterised in that after the services menu corresponding by described object event receives described first touching signals, show that the service operations space of a whole page that described object event is corresponding includes:

Showing the secondary service menu of the service that described object event is corresponding, wherein, described secondary service menu is the menu of the secondary service entering service corresponding to described object event；

The second touching signals is received by described secondary service menu；And

After receiving described second touching signals by described secondary service menu, show the secondary service operation space of a whole page of the service that described object event is corresponding, wherein, the described secondary service operation space of a whole page is the space of a whole page performing operation for the secondary service that described object event is corresponding.

5. method according to claim 4, it is characterised in that after the secondary service operation space of a whole page showing service corresponding to described object event, described method also includes:

Operate interface by described secondary service and receive the 3rd touching signals；And

The service operations space of a whole page that described object event is corresponding is returned by described 3rd touching signals.

6. method according to claim 1, it is characterised in that the service that described object event is corresponding includes multiple, after receiving described indicator by the event action space of a whole page of described object event, shows that the described visualization menu space of a whole page includes:

Obtain the number of the plurality of services menu；And

Number according to the plurality of services menu arranges the plurality of services menu according to preset rules on the interface of described communication applications.

7. method according to claim 1, it is characterised in that interacted by the service that services menu that described object event is corresponding is corresponding with described object event and include:

The 4th touching signals is received by the services menu of described object event；

After receiving described 4th touching signals by the services menu of described object event, the services menu of described object event is identified, obtains mark menu；And

The service corresponding with described object event by described mark menu interacts.

8. method according to claim 1, it is characterised in that after receiving described indicator by the event action space of a whole page of described object event, show that the described visualization menu space of a whole page includes:

Obtaining preset configuration file from server, wherein, described preset configuration file is the file for configuring services menu corresponding to described object event；

Resolve described preset configuration file, obtain analysis result；And

The described visualization menu space of a whole page is generated according to described analysis result.

9. an application affairs interactive device, it is characterised in that including:

Query unit, for inquiring about the object event of communication applications, wherein, described object event is treat mutual event；

First receives unit, for receiving indicator by the event action space of a whole page of described object event, wherein, the described event action space of a whole page is the space of a whole page for described object event performs operation, and described indicator is for indicating the service data that object event described in described communication applications acquisition request is corresponding；

Display unit, for after receiving described indicator by the event action space of a whole page of described object event, the display visualization menu space of a whole page, wherein, the described visualization menu space of a whole page includes the services menu that described object event is corresponding, and the services menu that described object event is corresponding includes the information on services that described object event is corresponding；And

Interactive unit, interacts for the service corresponding with described object event by services menu that described object event is corresponding.

10. device according to claim 9, it is characterised in that described object event is participate in mutual event by voice, and described device also includes:

Set up unit, for after receiving described indicator by the event action space of a whole page of described object event, setting up the connection between described communication applications and server by voice-over-net communication, wherein, described server stores the service data that described object event is corresponding；

Transmitting element, for after setting up the connection between described communication applications and server by described voice-over-net communication, sending request command to described server, wherein, described request command sends, for asking described server, the service data that described object event is corresponding；And

Second receives unit, for receiving, by described voice-over-net communication, the service data that described object event is corresponding.

11. device according to claim 10, it is characterised in that described second receives unit includes:

First receiver module, is used for receiving information of voice prompt, and wherein, described information of voice prompt is for pointing out the information that the described visualization menu space of a whole page performs operation；

Determine module, for after receiving described information of voice prompt, it is determined that the services menu that described object event is corresponding；

Second receiver module, for receiving the first touching signals by the services menu that described object event is corresponding；And

Display module, after receiving described first touching signals in the services menu corresponding by described object event, showing the service operations space of a whole page that described object event is corresponding, wherein, the described service operations space of a whole page is the space of a whole page for the service execution operation that described object event is corresponding.

12. device according to claim 11, it is characterised in that described display module includes:

First display sub-module, is used for the secondary service menu of the service showing that described object event is corresponding, and wherein, described secondary service menu is the menu of the secondary service entering service corresponding to described object event；

Receive submodule, for receiving the second touching signals by described secondary service menu；And

Second display sub-module, for after receiving described second touching signals by described secondary service menu, show the secondary service operation space of a whole page of the service that described object event is corresponding, wherein, the described secondary service operation space of a whole page is the space of a whole page performing operation for the secondary service that described object event is corresponding.

13. device according to claim 12, it is characterised in that described device also includes:

3rd receives unit, after the secondary service operation space of a whole page of the service corresponding at the described object event of display, operates interface by described secondary service and receives the 3rd touching signals；And

Return unit, for returning, by described 3rd touching signals, the service operations space of a whole page that described object event is corresponding.

14. device according to claim 9, it is characterised in that the service that described object event is corresponding includes multiple, described display unit includes:

Acquisition module, for obtaining the number of the plurality of services menu；And

Arrangement module, arranges the plurality of services menu for the number according to the plurality of services menu according to preset rules on the interface of described communication applications.