CN105704640A - Information processing method, device, supporting platform and system - Google Patents
Information processing method, device, supporting platform and system Download PDFInfo
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- CN105704640A CN105704640A CN201410685516.4A CN201410685516A CN105704640A CN 105704640 A CN105704640 A CN 105704640A CN 201410685516 A CN201410685516 A CN 201410685516A CN 105704640 A CN105704640 A CN 105704640A
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Abstract
The embodiment of the invention provides an information processing method, an information processing device, a supporting platform and a system and belongs to the communication field. The information processing method includes the following steps that: user information, merchant information and corresponding relationships between the user information and the merchant information are obtained from an industry short message gateway; the operation request of a user is obtained; merchant information corresponding to the information of the user is obtained according to the operation request of the user and the corresponding relationships between the user information and the merchant information; and the result of the operation request is transmitted to a merchant platform corresponding to the merchant information or is returned to the user. The supporting platform can perform mining according to user registered industry short message gateway access data, and data can be displayed on a service supporting platform. The user can login the service supporting platform to perform query, self maintenance and operation modification; and after operation modification, by means of automatic connection of background and industry short message access numbers, a merchant is informed of the change message of the number of the user.
Description
Technical field
The present invention relates to the communications field, particularly relate to a kind of information processing method, device, support platform and system。
Background technology
In prior art, service calls can only be beaten when user changes phone number one by one, tell the message (including the entry-into-force time of new digit and new digit) that its phone number changes, or sign in registration of website, revise personal information voluntarily, or go to sales counter to notify。Phone number is changed accordingly, as user or log-off message notice promptly and accurately is to trade company, suffer from the drawback that
Waste time and energy, and be easy to omit。When cell-phone number is nullified, the accounts such as if this number once bound financial business, original binding will not eliminate therewith, abandons cell-phone number again post sales, previously bound shopping website are likely to be logged in by others, there is account safety hidden danger。
Shortage platform makes user's website platform to once registering or membership carries out unified query and management。
Summary of the invention
The technical problem to be solved in the present invention is: provide a kind of information processing method, device, support platform and system, it is possible to excavated according to the registered industry short message gateway accessing data of user by supporting platform, by data exhibiting to service supporting platform。User's registering service supports platform to carry out inquiring about, operating from maintenance, change, and after changing operation, is undertaken certainly being dynamically connected by backstage and every profession and trade note Number for access, and the change message informing of Subscriber Number to trade company。
For solving above-mentioned technical problem, embodiments of the invention provide a kind of information processing method, are applied to support platform, including:
User profile, corresponding relation between merchant information and user profile and merchant information is obtained from industry short message gateway；
Obtain the operation requests of user；
Operation requests according to described user, and the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile；
The result of operation requests is sent to trade company's platform corresponding to merchant information or returns to user。
Wherein, obtain user profile from industry short message gateway, the step of corresponding relation between merchant information and user profile and merchant information includes:
From industry short message gateway, obtain the registration inventory based on Subscriber Number, from described registration inventory, obtain user profile, corresponding relation between merchant information and user profile and merchant information。
Wherein, the operation requests of user is: user profile changes operation requests；Operation requests according to described user, and the corresponding relation between described user profile and merchant information, the step obtaining the merchant information corresponding with this user profile includes:
The operation requests of described user is verified；
After being verified, initiate user profile to Short Message Service Gateway and change operational notification, and sent user profile change operation acknowledgement information by Short Message Service Gateway to user；
After the information receiving user's confirmation that Short Message Service Gateway returns, according to the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile。
Wherein, also include after the result of operation requests is sent to the step of trade company's platform corresponding to merchant information:
Receive the result that the data that trade company's platform returns are processed by Short Message Service Gateway；
According to described result, the user profile supporting platform preservation is updated。
Wherein, user profile changes operation requests and includes: the Subscriber Number change request that Subscriber Number de-registration request corresponding to user profile is corresponding with user profile。
Wherein, also include obtain the step of user profile, corresponding relation between merchant information and user profile and merchant information from industry short message gateway after: from crm system, obtain the Status Change information of user。
Wherein, the operation requests of user is: query manipulation is asked；According to described operation requests, the step that the result of operation requests returns to user is included:
Ask according to Client-initiated query manipulation, from supporting the Query Result obtaining the request of described query manipulation the user profile that platform preserves；
Described Query Result is directly returned to user。
Wherein, the operation requests of user is: ask from service operations；According to described operation requests, the step that the result of operation requests returns to user is included:
Ask from service operations according to Client-initiated, trade company's platform information corresponding for this user profile is showed user。
Wherein, also include after trade company's platform information corresponding for this user profile is showed the step of user:
User's operating result to trade company's platform information is obtained from Short Message Service Gateway；
Update according to described operating result and support user profile and/or the merchant information that platform preserves。
Embodiments of the invention also provide for a kind of information processor, are applied to support platform, including:
First acquisition module, for obtaining user profile, corresponding relation between merchant information and user profile and merchant information from industry short message gateway；
Second acquisition module, for obtaining the operation requests of user；
3rd acquisition module, for the operation requests according to described user, and the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile；
Sending module, for being sent to trade company's platform corresponding to merchant information by the result of operation requests or return to user。
Embodiments of the invention also provide for a kind of support platform, including device as above。
Embodiments of the invention also provide for a kind of information processing system, including:
Industry short message gateway, for obtaining merchant information from trade company's platform, and record is to the user profile of the registration of trade company's platform initiation, and the corresponding relation between record user profile and merchant information；
Support platform, for obtaining user profile, corresponding relation between merchant information and user profile and merchant information from industry short message gateway；And obtain the operation requests of user；And the operation requests according to described user, and the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile；And the result of operation requests is sent to trade company's platform corresponding to merchant information or returns to user。
The technique scheme of the present invention has the advantages that
The technique scheme of the present invention is by obtaining user profile, corresponding relation between merchant information and user profile and merchant information from industry short message gateway；Obtain the operation requests of user；Operation requests according to described user, and the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile；The result of operation requests is sent to trade company's platform corresponding to merchant information or returns to user。Such that it is able to excavated according to the registered industry short message gateway accessing data of user by supporting platform, by data exhibiting to service supporting platform。User's registering service supports platform to carry out inquiring about, operating from maintenance, change, and after changing operation, is undertaken certainly being dynamically connected by backstage and every profession and trade note Number for access, and the change message informing of Subscriber Number to trade company。
Accompanying drawing explanation
Fig. 1 represents the overall flow figure of the information processing method of the present invention；
Fig. 2 represents that industry short message gateway obtains the first pass figure of user and merchant information；
Fig. 3 represents that industry short message gateway obtains the second flow chart of user and merchant information；
Fig. 4 represents the flow chart of Data Integration process；
Fig. 5 represents user operation processing procedure and notice merchant flow chart。
Detailed description of the invention
For making the technical problem to be solved in the present invention, technical scheme and advantage clearly, it is described in detail below in conjunction with the accompanying drawings and the specific embodiments。
As it is shown in figure 1, embodiments of the invention provide a kind of information processing method, it is applied to support platform, including:
Step 11, obtains user profile, corresponding relation between merchant information and user profile and merchant information from industry short message gateway；
Step 12, obtains the operation requests of user；
Step 13, the operation requests according to described user, and the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile；
Step 14, is sent to the result of operation requests trade company's platform corresponding to merchant information or returns to user。
In the above embodiment of the present invention, by obtaining user profile, corresponding relation between merchant information and user profile and merchant information from industry short message gateway；Obtain the operation requests of user；Operation requests according to described user, and the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile；The result of operation requests is sent to trade company's platform corresponding to merchant information or returns to user。Such that it is able to excavated according to the registered industry short message gateway accessing data of user by supporting platform, by data exhibiting to service supporting platform。User's registering service supports platform to carry out inquiring about, operating from maintenance, change, and after changing operation, is undertaken certainly being dynamically connected by backstage and every profession and trade note Number for access, and the change message informing of Subscriber Number to trade company。
In one specific embodiment of the present invention, above-mentioned steps 11 is specifically as follows: obtain the registration inventory based on Subscriber Number from industry short message gateway, obtains user profile, corresponding relation between merchant information and user profile and merchant information from described registration inventory。
Concrete, as in figure 2 it is shown, industry short message gateway obtains user profile and merchant information, and the process recording the registration inventory of Subscriber Number may is that user passes through website and registers voluntarily, and user bound phone number, including:
2.1)
During user's enrolled merchant, obtain identifying code by cell-phone number；
2.2) Subscriber Number is sent to user mobile phone by trade company's platform by industry short message gateway；
2.3) user fills in identifying code and is committed to trade company's platform, and backstage verification is passed through, and namely succeeds in registration；
2.4) the service supporting platform record said process of mobile operator, extracts the registration inventory based on Subscriber Number, maintains the corresponding relation between merchant information and user profile simultaneously；
As it is shown on figure 3, industry short message gateway obtains user profile and merchant information, and the process recording the registration inventory of Subscriber Number can also is that registration number under subscribers feeder, by trade company on behalf of registration, including:
3.1) user fills in membership information at sales counter or scene；
3.2) trade company is to industry short message gateway synchronization user profile；
3.3) mobile operator passes through service supporting platform record said process, extracts the registration inventory based on Subscriber Number, maintains the corresponding relation between merchant information and user profile simultaneously；
In one specific embodiment of the present invention, the operation requests of user is: user profile changes operation requests；Then above-mentioned steps 13 may include that
131) operation requests of described user is verified；
132), after being verified, initiate user profile to Short Message Service Gateway and change operational notification, and sent user profile change operation acknowledgement information by Short Message Service Gateway to user；
133) after the information receiving user's confirmation that Short Message Service Gateway returns, according to the corresponding relation between described user profile and merchant information, the merchant information corresponding with this user profile is obtained。
Wherein, can also include after step 14:
134) result that the data that trade company's platform returns are processed by Short Message Service Gateway is received；
135) according to described result, the user profile supporting platform preservation is updated。
Wherein, user profile changes operation requests and includes: the Subscriber Number change request that Subscriber Number de-registration request corresponding to user profile is corresponding with user profile。
As it is shown in figure 5, number log off procedure (only limit is in the number of normal condition, does not provide this to service the number of shutdown, pin number/pre-pin-shaped state) including:
5.11) user initiates number de-registration request, and the information such as out-of-service time filling in number；
5.12) front-end platform such as online business hall receives request, and carries out customer service password authentification；
5.13), after customer service password authentification is passed through, the notice of cancellation of Subscriber Number is initiated to industry short message gateway；
5.14) industry short message gateway sends to user terminal and confirms note；
5.15) user carries out SMS confirmation；
5.16) receiving after user confirms note, the cancellation relevant information of user is notified all trade companies of this number by Short Message Service Gateway；
5.17) trade company is notified, carries out data process (Subscriber Number is deleted from white list customer table or records its out-of-service time, in order to effective client of follow-up judgement oneself), result is returned to Short Message Service Gateway simultaneously；
5.18) Short Message Service Gateway result according to trade company's platform, (in trade company's white list, newly-increased record, records the out-of-service time of Subscriber Number, number state to carry out corresponding data process, the information such as user's request time) after, initiate data synchronization request to service supporting platform；
5.19), after related data is changed by service supporting platform, final result is pushed to the front-end platform such as the net Room, check for user。
Again as it is shown in figure 5, number change process (requirement to have number to be in normal condition, non-shutdown, pin number/pre-pin-shaped state) including:
5.21) user initiates number and changes request, and fills in the information such as entry-into-force time of former number out-of-service time and new digit and new digit；
5.22) front-end platform such as online business hall receives request, and carries out customer service password authentification；
5.23), after customer service password authentification is passed through, the Notification of Changes of Subscriber Number is initiated to Short Message Service Gateway；
5.24) Short Message Service Gateway sends to original number of user and confirms note；
5.25) user carries out SMS confirmation；
5.26) receiving after user confirms note, the modification information of user is notified all trade companies of this number by Short Message Service Gateway；
5.27) trade company is notified, carry out data process (original for user number is deleted from white list customer table or records its out-of-service time, the entry-into-force time etc. of newly-increased new digit and new digit simultaneously, effective client in order to follow-up judgement oneself), result is returned to Short Message Service Gateway simultaneously；
5.28) Short Message Service Gateway result according to trade company's platform, carry out corresponding data process and (in trade company's white list, increase record newly, the entry-into-force time of record user's former number out-of-service time, number state and new digit, new digit, the information such as user's request time) after, initiate data synchronization request to service supporting platform；
5.29), after related data is changed by service supporting platform, final result is pushed to the front-end platform such as the net Room, check for user。
Support platform after obtaining above-mentioned user profile and merchant information, it is possible to data are integrated, and concrete, as shown in Figure 4, Data Integration procedure declaration is as follows:
Service supporting platform extracts the user's registration information of industry short message gateway, including the corresponding relation between trade company and user, user's hour of log-on etc.；
Service supporting platform extracts the Status Change information of user in crm system every day, maintains user's corresponding relation within the net time period and between trade company simultaneously；For user's inquiry
The information extracted above is integrated by service supporting platform, obtains integrated results and sends to the front-end platform such as online business hall, the mobile phone business Room。
In one specific embodiment of the present invention, also include after step 11: from crm system, obtain the Status Change information of user。Wherein, the operation requests of user is: query manipulation is asked；Step 14 includes:
141) ask according to Client-initiated query manipulation, from supporting the Query Result obtaining the request of described query manipulation the user profile that platform preserves；
142) described Query Result is directly returned to user。
As it is shown in figure 5, user's query script includes:
5.31) user by the online business hall of website code entry or goes to entity business hall to handle inquiry service；
5.32) service supporting platform returns result, and presents to user。
In one specific embodiment of the present invention, the operation requests of user is: ask from service operations；Step 14 includes: ask from service operations according to Client-initiated, trade company's platform information corresponding for this user profile is showed user。
Wherein, also include after trade company's platform information corresponding for this user profile is showed the step of user:
User's operating result to trade company's platform information is obtained from Short Message Service Gateway；
Update according to described operating result and support user profile and/or the merchant information that platform preserves。
As it is shown in figure 5, user includes from service process:
5.41) user inquires about complete, if it is desired to masked segment businessman, or the information reception time of setting unit businessman, Self-Service request can be initiated；
5.42) online business hall receives request, and carries out the proof procedure of customer service password；
5.43) customer service password authentification is passed through, and the merchant website platform that oneself registered can be carried out information screen operation (can also recover reception information) by user, it is also possible to configuration information receives the operations such as time period；
5.44) the operation information of user is sent to Short Message Service Gateway by online business hall etc., Short Message Service Gateway carries out data process and (changes user's reception time to Business Information, or Subscriber Number is deleted from the white list client of part businessman) after, initiate data synchronization request to service supporting platform；
5.45), after related data is changed by service supporting platform, data synchronization result is sent to Short Message Service Gateway；
5.46) Short Message Service Gateway sends execution result to user, simultaneously to trade company notify user from attended operation。
The information of the above embodiment of the present invention extraction subscriber phone number registration industry short message gateway, is provided a user with inquiry by front-end platform such as service supporting platform and the net Rooms, is changed from maintenance, a key or nullify the services such as operation；Allowing user reasonably manage oneself " businessman ", simultaneously configuration information receives the period voluntarily, it is to avoid information asymmetry, do not circulate, and promotes the value of industry short message gateway；There is provided a kind of user website platform to once registering or the membership of oneself to carry out the platform of unified management, solve Subscriber Number and change or after cancellation operation, be connected the information of carrying out change with every profession and trade Short Message Service Gateway, notify trade company simultaneously。
Embodiments of the invention also provide for a kind of information processor, are applied to support platform, including:
First acquisition module, for obtaining user profile, corresponding relation between merchant information and user profile and merchant information from industry short message gateway；
Second acquisition module, for obtaining the operation requests of user；
3rd acquisition module, for the operation requests according to described user, and the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile；
Sending module, for being sent to trade company's platform corresponding to merchant information by the result of operation requests or return to user。
It should be understood that the embodiment of this device is the device completely corresponding with said method embodiment, all implementations in said method embodiment, all suitable in the embodiment of this device, also can reach identical technique effect。
Embodiments of the invention also provide for a kind of support platform, including device as above。
Embodiments of the invention also provide for a kind of information processing system, including:
Industry short message gateway, for obtaining merchant information from trade company's platform, and record is to the user profile of the registration of trade company's platform initiation, and the corresponding relation between record user profile and merchant information；
Support platform, for obtaining user profile, corresponding relation between merchant information and user profile and merchant information from industry short message gateway；And obtain the operation requests of user；And the operation requests according to described user, and the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile；And the result of operation requests is sent to trade company's platform corresponding to merchant information or returns to user。
The above embodiment of the present invention extracts the information of subscriber phone number registration industry short message gateway, in combination with in CRM user in net state information, provide a user with inquiry by service supporting platform and front-end platform such as the net Room etc., from safeguarding, a key changes or nullifies operation etc. and services；Allowing user reasonably manage oneself " businessman ", simultaneously configuration information receives the period voluntarily, it is to avoid information asymmetry, do not circulate, and promotes the value of industry short message gateway；Solve Subscriber Number change or after cancellation operation, be connected the information of carrying out change with every profession and trade Short Message Service Gateway, notify trade company simultaneously。User's website platform to once registering or the membership of oneself is provided to carry out the platform of unified management。
The above is the preferred embodiment of the present invention; it should be pointed out that, for those skilled in the art, under the premise without departing from principle of the present invention; can also making some improvements and modifications, these improvements and modifications also should be regarded as protection scope of the present invention。
Claims (12)
1. an information processing method, is applied to support platform, it is characterised in that including:
User profile, corresponding relation between merchant information and user profile and merchant information is obtained from industry short message gateway；
Obtain the operation requests of user；
Operation requests according to described user, and the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile；
The result of operation requests is sent to trade company's platform corresponding to merchant information or returns to user。
2. information processing method according to claim 1, it is characterised in that obtain user profile from industry short message gateway, the step of corresponding relation between merchant information and user profile and merchant information includes:
From industry short message gateway, obtain the registration inventory based on Subscriber Number, from described registration inventory, obtain user profile, corresponding relation between merchant information and user profile and merchant information。
3. information processing method according to claim 1, it is characterised in that the operation requests of user is: user profile changes operation requests；Operation requests according to described user, and the corresponding relation between described user profile and merchant information, the step obtaining the merchant information corresponding with this user profile includes:
The operation requests of described user is verified；
After being verified, initiate user profile to Short Message Service Gateway and change operational notification, and sent user profile change operation acknowledgement information by Short Message Service Gateway to user；
After the information receiving user's confirmation that Short Message Service Gateway returns, according to the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile。
4. information processing method according to claim 3, it is characterised in that also include after the result of operation requests is sent to the step of trade company's platform corresponding to merchant information:
Receive the result that the data that trade company's platform returns are processed by Short Message Service Gateway；
According to described result, the user profile supporting platform preservation is updated。
5. the information processing method according to claim 3 or 4, it is characterised in that user profile changes operation requests and includes: the Subscriber Number change request that Subscriber Number de-registration request corresponding to user profile is corresponding with user profile。
6. information processing method according to claim 1, it is characterized in that, also include obtain the step of user profile, corresponding relation between merchant information and user profile and merchant information from industry short message gateway after: from crm system, obtain the Status Change information of user。
7. information processing method according to claim 6, it is characterised in that the operation requests of user is: query manipulation is asked；According to described operation requests, the step that the result of operation requests returns to user is included:
Ask according to Client-initiated query manipulation, from supporting the Query Result obtaining the request of described query manipulation the user profile that platform preserves；
Described Query Result is directly returned to user。
8. information processing method according to claim 1, it is characterised in that the operation requests of user is: ask from service operations；According to described operation requests, the step that the result of operation requests returns to user is included:
Ask from service operations according to Client-initiated, trade company's platform information corresponding for this user profile is showed user。
9. information processing method according to claim 8, it is characterised in that also include after trade company's platform information corresponding for this user profile is showed the step of user:
User's operating result to trade company's platform information is obtained from Short Message Service Gateway；
Update according to described operating result and support user profile and/or the merchant information that platform preserves。
10. an information processor, is applied to support platform, it is characterised in that including:
First acquisition module, for obtaining user profile, corresponding relation between merchant information and user profile and merchant information from industry short message gateway；
Second acquisition module, for obtaining the operation requests of user；
3rd acquisition module, for the operation requests according to described user, and the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile；
Sending module, for being sent to trade company's platform corresponding to merchant information by the result of operation requests or return to user。
11. a support platform, it is characterised in that include device as claimed in claim 10。
12. an information processing system, it is characterised in that including:
Industry short message gateway, for obtaining merchant information from trade company's platform, and record is to the user profile of the registration of trade company's platform initiation, and the corresponding relation between record user profile and merchant information；
Support platform, for obtaining user profile, corresponding relation between merchant information and user profile and merchant information from industry short message gateway；And obtain the operation requests of user；And the operation requests according to described user, and the corresponding relation between described user profile and merchant information, obtain the merchant information corresponding with this user profile；And the result of operation requests is sent to trade company's platform corresponding to merchant information or returns to user。
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| WO2020215568A1 (en) * | 2019-04-23 | 2020-10-29 | 平安科技（深圳）有限公司 | Communication number changing method, apparatus and system, computer device and storage medium |
| CN111405499A (en) * | 2020-03-12 | 2020-07-10 | 江苏鑫合易家信息技术有限责任公司 | Method and system for unbinding mobile phone number blank account |
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