CN105338201A - Switchboard equipment, use method of switchboard equipment and switchboard system - Google Patents
Switchboard equipment, use method of switchboard equipment and switchboard system Download PDFInfo
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Abstract
The application provides switchboard equipment, a using method of the switchboard equipment and a switchboard system; the switchboard equipment comprises a display device for presenting a browser webpage and an electronic device connected with the browser webpage through the display device in a network connection mode. When the system is used, the functional options which can be realized by the switchboard are compiled on the browser webpage, the electronic device transmits network signals, and the browser webpage is displayed on the display device, so that a user can know the information of the caller identification only by surfing the internet, and the functions of answering, switching or waiting are operated on the browser webpage. Compared with the telephone switchboard system in the prior art, the technical scheme provided by the application connects the computer network with the telephone communication network, realizes the display and processing of incoming call information by the switchboard by utilizing the browser webpage, is convenient to use and has lower operation cost.
Description
This application claims the priority that the applying date is on 07 10th, 2014, application number is 103123758, denomination of invention is the TaiWan, China patent application of " total machine equipment and occupation mode and telephone exchange system " thereof, its full content combines in this application by reference.
Technical field
The present invention relates to communication technical field, the using method of especially a kind of total machine equipment, total machine equipment and telephone exchange system.
Background technology
Telephone communication occupies very consequence in the life of people, telephone communication is based on transmission and switched voice, the multiple business such as video phone, conference telephone, intelligent network can occur although have, in information processing, be still only confined to language, the coding of image and compression.The present stage development of telephone communication network technology tends towards stability, and evolution of computer networks is rapid, and to process digital information, function is very powerful, but for a long time, computer network and telephone network are independent developments always, causes the wasting of resources.
Current telephone exchange system is equivalent to a virtual switch, and is equipped with certain trunk line, and switch device is located at the machine room of phone supplier, and phone supplier, by distributing a fixed telephone number to enterprise, realizes the exchange function of enterprise.Enterprise customer can install a program control telephone exchange voluntarily, to realize simple extension function, such as, a user class switch (PrivateBranchExchange is called for short PBX) is installed, also known as stored-program control exchange, to complete the telephone exchange between enterprises and the telephone exchange with public telecommunication network, and integrate the functions such as phone, fax, modulator-demodulator, therefore, all functions of virtual switch can be realized by this PBX.
When consumer use the product of enterprise to encounter problems, maybe need buy product time; often use telephone contact client service center; so enterprise can arrange telephone exchange usually; with the how logical service calls of responsible switching to contact staff; thus be consumer's service of offering the best, to improve satisfaction and the loyalty of consumer.
But existing client service center includes telephone exchange function, transferred by automatic, manual type by special messenger, exchange personnel often cannot leave position, though extendible service scale, lack flexibility, and expand with high costs.
Moreover telephone exchange only can provide voice service, product is bought for client and need provide customer service, cannot directly effective communication, thus reduce overall customer service quality and efficiency.
Summary of the invention
In view of this, the invention provides using method and the telephone exchange system of a kind of total machine equipment, always machine equipment, in order to solve the technical problem that client service center of the prior art flexibility is poor and expansion cost is higher.For realizing described goal of the invention, technical scheme provided by the invention is as follows:
A kind of total machine equipment, comprising:
Display unit, in order to present browsing device net page; And
Electronic installation, links described browsing device net page in network connections mode by described display unit, and described electronic installation comprises telephone state server, sip server, sql server;
Wherein, described sip server connects described sql server to obtain caller ID, and described telephone state server obtains the real time status information of described sip server.
Present invention also provides a kind of using method of total machine equipment, wherein, described total machine equipment is total machine equipment as claimed in claim 1, and this using method comprises:
Electronic installation in described total machine equipment receives caller message, and is presented on described browsing device net page by described caller message; And
The instruction operation that described browsing device net page response user selects, processes described caller message, and wherein, described instruction comprises answers, transfers, waits for or caller identification.
Present invention also provides a kind of telephone exchange system, comprising:
Exchange interface, in order to show extension set state and incoming information;
Sql server, i.e. database;
Sip server, is connected with described sql server, in order to obtain caller ID, and is presented at by described caller ID on described exchange interface; And
Telephone state server, in order to obtain the real time status information of described sip server, and is presented at described real time status information on described exchange interface.
Compared with client service center of the prior art, the technical scheme that the application provides has following beneficial effect:
The present invention is in conjunction with computer network, telephone network and database, to save Internet resources, and utilize the form of web browser as exchange phone system, therefore without the need to installing any software and hardware, not only have and reallocate resources and the function of data, and be convenient to user's use, and reduce the operation cost of enterprise.
Moreover the present invention is as shown in the table compared with the prior art:
As from the foregoing, total machine equipment provided by the invention, the option that exchange manipulates is programmed on socket (as webpage), and the transmission of network signal is carried out by electronic installation, therefore, contact staff only need surf the Net can learn caller id information, and on webpage, operate the action answered, transfer or wait for, thus transfers without the need to special messenger.
Moreover, because the option system of exchange manipulation is programmed on socket (as webpage), therefore exchange personnel only need use this display unit (as computer), can in the enterprising line operate of webpage, to reduce the too slow problem of switching, if and configuration is as the display unit of intelligent mobile phone, still can carry out transit working when exchange personnel leave position.
Again, this socket is browser page, therefore without the need to additional downloads bitcom, can operate the option of this exchange manipulation.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described to the accompanying drawing used required in embodiment or description of the prior art below, apparently, accompanying drawing in the following describes is only embodiments of the invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to the accompanying drawing provided.
The structural representation of the telephone exchange system that Fig. 1 provides for the embodiment of the present invention;
The plane exemplary plot at the exchange interface that Fig. 2 provides for the embodiment of the present invention;
Another plane exemplary plot at the exchange interface that Fig. 2 ' provides for the embodiment of the present invention;
Fig. 2 " the another plane exemplary plot at exchange interface that provides for the embodiment of the present invention;
The workflow diagram of the telephone exchange system that Fig. 3 A provides for the embodiment of the present invention;
The function structure chart of the telephone exchange system that Fig. 3 B provides for the embodiment of the present invention;
The structural representation of total machine equipment that Fig. 4 provides for the embodiment of the present invention;
Another structural representation of total machine equipment that Fig. 4 ' provides for the embodiment of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, be clearly and completely described the technical scheme in the embodiment of the present invention, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making other embodiments all obtained under creative work prerequisite, belong to the scope of protection of the invention.
In order to overcome the wasting of resources that computer network and phone communications network independent utility Internet resources cause, the present invention utilizes computer telephone integration (ComputerTelephonyIntegration is called for short CTI) technology.CTI can be described as compuphone, and it adopts computer management call, also refers to as computerized call center.By the multiple function of the abundant convergence communication networking of this CTI and computer network, and the out of Memory system of enterprise can be integrated, to form a complete integrated information service system.
At analog signal figure (VoiceOverInternetProtocol, be called for short VoIP) voice application basis on, in conjunction with webpage real time communication (WebReal-TimeCommunication, be called for short WebRTC) application, and based on single browser interface and emerging standard communication protocol, utilize the open true form FreeSwitch systemic-function of IP-PBX and sipML5 webpage development framework, realize the communication modes based on session initiation protocol (SessionInitiationProtocol is called for short SIP).The telephone exchange system that the application provides, namely be a kind of telephone exchange system having video message based on browser concurrently, can effectively in conjunction with computer network and telephonic communication networking, and developer can be made to develop abundant Real-time multimedia based on the agility easily of browser, and without the need to downloading or installing any plug-in program, Web developer is also without the need to paying close attention to multimedia digital signal processing, and only need write simple JavaScript program can realize.
Described voip technology, its general principle carries out compression process by the compression algorithm of voice to encoded speech data, then these speech datas are packed by ICP/IP protocol standard, through IP network, Packet Generation is delivered to receiving terminal, again these VoPs are stitched together, after decompression processing, revert to original voice signal, thus reach the object being transmitted voice by the Internet.Wherein, TCP (TransmissionControlProtocol) is transmission control protocol, and IP (InternetProtocol) is Internet protocol.
Described WebRTC is the technology that a kind of supported web page browser carries out real-time voice dialogue or video conversation, webpage can be utilized to realize video conference, and it provides simple JavaScript by browser, can reach the function of real-time communication.Moreover WebRTC provides the core technology of video conference, comprising: the function such as collection, coding and decoding, Internet Transmission, display of audio frequency and video, and support cross-platform, as Windows, Linux, Mac, Android or other system.
Described SIP, be a session initiation protocol of application, it is for setting up, revising and stop comprising interactive user's session of the multimedia elements such as video signal, voice, real-time communication, game on line and virtual reality.
Described FreeSwitch, it is a cross-platform telephone exchange platform of increasing income, there is very strong retractility, its object is to as the media of message, video, word or other form any provide route and connection communication agreement, one stable telephony platform is also provided, such as, namely many widely used freephones use it to develop.
See Fig. 1, the schematic configuration diagram of its telephone exchange system provided for the invention process.As shown in Figure 1, described system comprises exchange interface 1, telephone state server (PhoneStatusServer) 2, sip server 3, sql server (StructuredQueryLanguageServer is called for short SQLServer) 4 and communication interface 5.
Described exchange interface 1, can show each extension state (as wait, incoming call, call etc.) and incoming information, by this exchange interface 1, user can answer, transfers, hang up the telephone.Particularly, exchange personnel or contact staff use this exchange interface 1, first need login sip server 3 registration phone extension, utilize extension to wait for phone afterwards.
Described telephone state server 2 can adopt Node.js to write, and primary responsibility obtains the real time status information of each extension of sip server 3, shows for this exchange interface 1.
Described sip server 3 is telephone system core engine, such as, can be FreeSwitch server.
Described sql server (SQLServer) 4 is database server.
Described communication interface 5, user (nonbusiness internal staff) can login sip server 3 in advance by this communication interface, and registration extension, makes this extension be presented on line states, directly can call, and directly be conversed by this communication interface 5; Or, can general number be dialled, connect telephone number by this sip server 3.If telephone number is exchange or each extension, be then sent to this exchange interface 1 to show electricity condition in real time by this telephone state server 2.
Moreover, can connection data storehouse server by storage module (i.e. this sip server 3), to obtain the related datas such as caller ID, and be presented on this exchange interface 1.When there being a telephone number dialing extension numBer, this exchange interface 1 shows this extension and carrys out electricity condition, also obtain related data corresponding to caller ID from database server simultaneously, as customer name, be presented at (as Suo Shi Fig. 2 ') on this exchange interface 1.
As from the foregoing, telephone exchange system provided by the invention has multi-functional, such as, number dialing telephone call, display floater, message video call or other.
Described number dialing telephone call, digital keys or keyboard on screen can be used, input SIP number, realizes message video call or enters automatic speech interactive computer voice inquiry system (InteractiveVoiceResponse is called for short IVR) flow process.
Described display floater is the hardware at this exchange interface 1, and it shows current system is all SIP numbers that contact staff presets, and incoming call and call situation, can select pickup, reservation, tandem working on a display panel.Particularly, as shown in Figure 2, this exchange interface 1 can show incoming call and call situation, this interface is divided into two regions, wherein, first area, comprises three square frames in top, three square frames represent three extensions, can select pickup (pattern 21), retain (pattern 22), tandem working (pattern 23); Second area comprises below square frame, to show video call, also can show incoming information (as Suo Shi Fig. 2 ') and be convenient to preserve message registration.
In the square frame of first area, whether the contact staff that upper left side circle represents numbering 1000 to 1002 is in videoconferencing service, when incoming call or talking state, (contact staff as numbering 1002) then shows a kind of color (as redness, represent with "●" in figure, in fact can be flicker cresset form), another kind of color (as grey) is then shown when non-incoming call or talking state (i.e. wait state, the contact staff as numbering 1001).Moreover if contact staff's (as numbering 1002) is in call, exchange personnel only can select pickup (pattern 21) or retain (pattern 22).
In the square frame of first area, whether the contact staff (registered personnel) that upper right side circle represents numbering 1000 to 1002 logins, after logining, (contact staff as numbering 1001 and 1002) then shows a kind of color (as green, represent with "×" in figure, in fact can be cresset form), if do not login (contact staff as numbering 1000), show another kind of color (as grey).
Moreover after caller client, while being transferred to contact staff, call center system can be extracted relevant information (customer number, customer name) according to number and be sent on the display terminal of contact staff from database.Particularly, after exchange personnel press tandem working (pattern 23), there will be as Fig. 2 " shown in transit dialing keyboard layout; after pressing this keyboard; boxed area up can show telephone number to be transferred; after input, above clicking transfer button (i.e. telephone set pattern) can forward call to contact staff.
Or after exchange personnel press tandem working (pattern 23), direct forward call to contact staff, and does not need dialing.
Therefore, this exchange interface 1 can present each extension set and be in and login or do not login and send a telegram here or talking state, and user can operate and answers (i.e. pickup) phone, forward call or hang up the functions such as (or reservation) phone on this exchange interface 1.
Moreover the groundwork flow process of telephone exchange system provided by the invention can as shown in Figure 3A, wherein, telephone exchange system provided by the invention can comprise login module, treat connection module, incoming call module, interconnecting module and storage module, as shown in Figure 3 B.Described logins module, is available for users to (as exchange personnel, contact staff) typing account and password in this exchange interface, to operate the option of this exchange manipulation.Described treat connection module, incoming call module and interconnecting module, be to should exchange manipulation the respective option and arrange.
Therefore, telephone exchange system provided by the invention is webpage version real-time communication technology, its can with website good combination, and take site resource little (namely not affecting website access speed).Therefore, compared to other real-time communication software (as QQ, skype etc.), the present invention and website seamless combination, and client is without the need to installing any software, namely engage in the dialogue by webpage, not only possess powerful customer side, to be applicable to the communication between enterprise and client, and there is the operating platform of human oriented design and the interface of simplicity generosity attractive in appearance, make that operation is simple and reliable and execution efficiency is high.
Moreover, conventional browser is to realize voice video signal real-time communication function, user need install plug-in program, and telephone exchange system provided by the invention utilizes webpage real time communication (WebRTC) technology, and browsing device net page can realize voice video signal real-time communication function.
As shown in Figure 4, total machine equipment system provided by the invention comprises: browsing device net page 10, electronic installation 11, display unit 12 and communication device 13.
Described display unit 12, in order to show this browsing device net page 10, and this display unit 12, link browser server in network connections mode, for showing this browsing device net page 10.This display unit 12 for exchange personnel or contact staff, alternatively, can be intelligent mobile phone, flat board, computer or other devices that can surf the Net.
Described browsing device net page 10, exchange interface as shown in Figure 2, this browsing device net page 10, comprises video signal, answers, transfers, waits for or the option of caller identification.
Described electronic installation 11, links this browsing device net page 10 in network connections mode by this display unit 12.In the present embodiment, this electronic installation 11, for main frame, and this electronic installation 11 is configured with the telephone state server 2 shown in Fig. 1, sip server 3 and sql server 4, wherein, this sip server 3 is connected with this sql server 4, and to obtain the related datas such as caller ID, and this telephone state server 2 can obtain the real time status information of this sip server 3.
Described communication device 13 is electrically connected this electronic installation 11.In the present embodiment, this communication device 13 is for contact staff, alternatively, can be such as intelligent mobile phone, flat board, computer, phone or other can the device of communication.Particularly, if enterprise is provided with exchange personnel, then contact staff can use existing telephone as this communication device 13, as shown in Figure 4; If without exchange personnel, then contact staff can use existing intelligent mobile phone, flat board or computer as this communication device 13, as shown in Fig. 4 '.
The use step of total machine equipment provided by the invention, as shown in Fig. 3 A and Fig. 4, first, user's (registered) logins interface waiting in this browsing device net page 10, when client uses phone 14 to send a telegram here (arrow as shown in Figure 4 a), this electronic installation 11 can receive caller message, this caller message is converted to web page program signal, thus this browsing device net page 10 can present to come electricity condition (arrow b as shown in Figure 4), exchange personnel can select to enter adapter interface (as Fig. 2 " shown in), and dial on this browsing device net page 10 and pass through this electronic installation 11 (arrow c as shown in Figure 4) and be forwarded to contact staff (arrow d as shown in Figure 4).
Or, as shown in Fig. 3 A and Fig. 4 ', user's (registered) logins interface waiting in this browsing device net page 10, when caller client, this electronic installation 11 can receive caller message, again this caller message is converted to web page program signal, thus this browsing device net page 10 can present to come electricity condition, contact staff can select direct call.
In sum, telephone exchange system provided by the invention incorporates network, telephone system and database, the function of telephone exchange system is realized in the mode of web browser, not only effectively in conjunction with computer network and telephone network, thus save Internet resources, and, the dialog box of webpage consulting can be built in any webpage, and can drag and shutoff operation window, therefore, practicality swift to operate of the present invention.
Moreover telephone exchange system provided by the invention is the system of supported web page browser, thus can cross-platformly use, namely only need utilize the display unit 12 that can surf the Net, such as PC, mobile phone, flat board can use, and client is without the need to downloading any software.
Again, telephone exchange system provided by the invention significantly can improve the operating efficiency of exchange personnel or contact staff, can be forwarded to immediately on correct extension set, contributes to the satisfaction improving consumer, thus can provide better service.
In addition, the incoming calls record of client can be saved, and avoids the problem that customer issue cannot be dealt with immediately.
It should be noted that, each embodiment in this specification all adopts the mode of going forward one by one to describe, and what each embodiment stressed is the difference with other embodiment, between each embodiment identical similar part mutually see.
To the above-mentioned explanation of the disclosed embodiments, professional and technical personnel in the field are realized or uses the present invention.To be apparent for those skilled in the art to the multiple amendment of these embodiments, General Principle as defined herein can without departing from the spirit or scope of the present invention, realize in other embodiments.Therefore, the present invention can not be restricted to these embodiments shown in this article, but will meet the widest scope consistent with principle disclosed herein and features of novelty.
Claims (13)
1. a total machine equipment, is characterized in that, comprising:
Display unit, in order to present browsing device net page; And
Electronic installation, links described browsing device net page in network connections mode by described display unit, and described electronic installation comprises telephone state server, sip server, sql server;
Wherein, described sip server connects described sql server to obtain caller ID, and described telephone state server obtains the real time status information of described sip server.
2. total machine equipment according to claim 1, is characterized in that, described browsing device net page has voice video signal function.
3. total machine equipment according to claim 1, is characterized in that, described browsing device net page comprises answers, transfers, waits for or the instruction of caller identification.
4. total machine equipment according to claim 1, is characterized in that, described sip server is FreeSwitch server.
5. total machine equipment according to claim 1, is characterized in that, also comprises at least one communication device, and described communication device is electrically connected described electronic installation.
6. a using method for total machine equipment, is characterized in that, described total machine equipment is total machine equipment as claimed in claim 1, and this using method comprises:
Electronic installation in described total machine equipment receives caller message, and is presented on described browsing device net page by described caller message; And
The instruction operation that described browsing device net page response user selects, processes described caller message, and wherein, described instruction comprises answers, transfers, waits for or caller identification.
7. the using method of total machine equipment according to claim 6, is characterized in that, described total machine equipment also comprises: at least one communication device be electrically connected with described electronic installation;
The switching instruction operation that described exchange device responds user selects on described browsing device net page, is forwarded to described communication device, answers to make another user.
8. a telephone exchange system, is characterized in that, comprising:
Exchange interface, in order to show extension set state and incoming information;
Sql server;
Sip server, is connected with described sql server, in order to obtain caller ID, and is presented at by described caller ID on described exchange interface; And
Telephone state server, in order to obtain the real time status information of described sip server, and is presented at described real time status information on described exchange interface.
9. telephone exchange system according to claim 8, is characterized in that, described exchange interface comprises answers, transfers, waits for or the instruction of caller identification.
10. telephone exchange system according to claim 8, is characterized in that, described exchange interface is divided into first area and second area, and described first area is for selecting pickup, reservation or tandem working, and described second area is for showing video call or incoming information.
11. telephone exchange systems according to claim 8, is characterized in that, described sip server is used for logining and registration for user.
12. telephone exchange systems according to claim 8, is characterized in that, described sip server is FreeSwitch server.
13. telephone exchange systems according to claim 8, is characterized in that, also comprise communication interface, be connected to described sip server, directly converse for user by described sql server.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| TW103123758 | 2014-07-10 | ||
| TW103123758A TW201603553A (en) | 2014-07-10 | 2014-07-10 | Switchboard equipment, method for using switchboard equipemtn, and switchboard system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN105338201A true CN105338201A (en) | 2016-02-17 |
Family
ID=55288464
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201410474179.4A Pending CN105338201A (en) | 2014-07-10 | 2014-09-17 | Switchboard equipment, use method of switchboard equipment and switchboard system |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN105338201A (en) |
| TW (1) | TW201603553A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110650136A (en) * | 2019-09-23 | 2020-01-03 | 睿云联(厦门)网络通讯技术有限公司 | SIP PBX implementation method and system deployed at android platform end |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| TWI740302B (en) * | 2019-12-12 | 2021-09-21 | 開曼群島商翱騰公司 | Intelligent traffic system and method |
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| US20110122814A1 (en) * | 2008-01-18 | 2011-05-26 | Helge Vangestad | Unified multi technology switchboard system |
| US20100232584A1 (en) * | 2009-03-11 | 2010-09-16 | Xcast Labs, Inc | Software-Based Operator Switchboard |
| CN101790009A (en) * | 2009-10-23 | 2010-07-28 | 上海先先信息科技有限公司 | Hosted-type switchboard service based on IP |
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| CN110650136A (en) * | 2019-09-23 | 2020-01-03 | 睿云联(厦门)网络通讯技术有限公司 | SIP PBX implementation method and system deployed at android platform end |
| CN110650136B (en) * | 2019-09-23 | 2021-09-07 | 睿云联(厦门)网络通讯技术有限公司 | SIP PBX implementation method and system deployed at android platform end |
Also Published As
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| TW201603553A (en) | 2016-01-16 |
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Application publication date: 20160217 |