CN105187508A - User relationship processing method and system - Google Patents
User relationship processing method and system Download PDFInfo
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- CN105187508A CN105187508A CN201510493441.4A CN201510493441A CN105187508A CN 105187508 A CN105187508 A CN 105187508A CN 201510493441 A CN201510493441 A CN 201510493441A CN 105187508 A CN105187508 A CN 105187508A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
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Abstract
The embodiment of the invention discloses a user relationship processing method. The method comprises the following steps: accepting new user registration information and recommended user identification information; determining a new user account according to the new user registration information; determining a recommended user account according to the recommended user identification information; and establishing a friend relationship between the new user account and the recommended user account. According to the embodiment of the invention, a friend relationship is established between the new user account and an old user account to realize association between the new user account and the old user account, so that information interaction between the new user account and the old user account is further realized.
Description
Technical field
The embodiment of the present application relates to compunication and Internet technical field, particularly relates to a kind of customer relationship processing method and system.
Background technology
Along with the fast development of Internet technology, all kinds website emerges in multitude, and brings facility to the work of people and life.Most website be better promote, and is proposed the circle of friends of old user according to oneself, recommends new user to register, and after new user registration success, give old user and/or award that newly user is certain.
In reality, often there is information and occur simultaneously in new user and old user.But after new user has registered, new user and old user have not often produced information interaction.
Therefore, be necessary to provide a kind of new customer relationship processing method and system in fact.
Summary of the invention
The embodiment of the present application provides a kind of customer relationship processing method, for realizing old and new users's information interaction.
The embodiment of the present application also provides a kind of customer relationship treatment system, for realizing old and new users's information interaction.
For solving the problems of the technologies described above, the embodiment of the present application provides:
A kind of customer relationship processing method, comprising:
Accept new user's registration information and recommend customer identification information;
According to described new user's registration information, determine new user account;
According to described recommendation customer identification information, determine to recommend user account;
Set up the friend relation of described new user account and described recommendation user account.
In a kind of preferred embodiment, described set up the friend relation of described new user account and described recommendation user account before, described customer relationship processing method also comprises:
Send the inquiry of setting up the friend relation of described new user account and described recommendation user account to point out;
Corresponding, the described friend relation setting up described new user account and described recommendation user account, specifically comprises:
Replying instruction when receiving the confirmation for described inquiry prompting, setting up the friend relation of described new user account and described recommendation user account.
In a kind of preferred embodiment, described set up the friend relation of described new user account and described recommendation user account after, described customer relationship processing method also comprises:
Judge whether to there is the new user discussion group of recommendation being founder with described recommendation user account;
Recommend new user discussion group if exist, described new user account is added the new user discussion group of described recommendation;
Recommend new user discussion group if do not exist, recommend new user discussion group with described recommendation user account for founder creates, described new user account is added the new user discussion group of described recommendation.
A kind of customer relationship processing method, comprising:
Accept new user's registration information and recommend customer identification information;
According to described recommendation customer identification information, determine to recommend user account;
Send the inquiry prompting determining to recommend;
Replying instruction when receiving the confirmation for described inquiry prompting, according to described new user's registration information, determining new user account;
Set up the friend relation of described new user account and described recommendation user account.
In a kind of preferred embodiment, described set up the friend relation of described new user account and described recommendation user account after, described customer relationship processing method also comprises:
Judge whether to there is the new user discussion group of recommendation being founder with described recommendation user account;
Recommend new user discussion group if exist, described new user account is added the new user discussion group of described recommendation;
Recommend new user discussion group if do not exist, recommend new user discussion group with described recommendation user account for founder creates, described new user account is added the new user discussion group of described recommendation.
A kind of customer relationship treatment system, comprising:
Accept module, for accepting new user's registration information and recommending customer identification information;
Creation module, for according to described new user's registration information, determines new user account;
Search module, for according to described recommendation customer identification information, determine to recommend user account;
Set up module, for setting up the friend relation of described new user account and described recommendation user account.
In a kind of preferred embodiment, described customer relationship treatment system also comprises:
Inquiry module, for described set up the friend relation of described new user account and described recommendation user account before, the inquiry that the friend relation of described new user account and described recommendation user account is set up in transmission is pointed out;
Described set up module specifically for, when receive for described inquiry prompting confirmation reply instruction, set up the friend relation of described new user account and described recommendation user account.
In a kind of preferred embodiment, described customer relationship treatment system also comprises:
Judge module, for described set up the friend relation of described new user account and described recommendation user account after, judge whether to exist the new user discussion group of recommendation that is founder with described recommendation user account;
Adding discussion group's module, if recommend new user discussion group for existing, described new user account being added the new user discussion group of described recommendation; Recommend new user discussion group if do not exist, recommend new user discussion group with described recommendation user account for founder creates, described new user account is added the new user discussion group of described recommendation.
A kind of customer relationship treatment system, comprising:
Accept module, for accepting new user's registration information and recommending customer identification information;
Search module, for according to described recommendation customer identification information, determine to recommend user account;
Sending module, for sending the inquiry prompting determining to recommend;
Creation module, for replying instruction when receiving the confirmation for described inquiry prompting, according to described new user's registration information, determines new user account;
Set up module, for setting up the friend relation of described new user account and described recommendation user account.
In a kind of preferred embodiment, described customer relationship treatment system also comprises:
Judge module, for described set up the friend relation of described new user account and described recommendation user account after, judge whether to exist the new user discussion group of recommendation that is founder with described recommendation user account;
Adding discussion group's module, if recommend new user discussion group for existing, described new user account being added the new user discussion group of described recommendation; Recommend new user discussion group if do not exist, recommend new user discussion group with described recommendation user account for founder creates, described new user account is added the new user discussion group of described recommendation.
Compared with prior art, the embodiment of the present application has following beneficial effect: the embodiment of the present application, by new user account and old user's account are set up friend relation, to reach both associations, realizes information interaction between the two further.
Accompanying drawing explanation
Accompanying drawing described herein is used to provide the further understanding to the embodiment of the present application, form the part of the embodiment of the present application, the schematic application embodiment of the embodiment of the present application and explanation thereof, for explaining the embodiment of the present application, do not form the improper restriction to the embodiment of the present application.In the accompanying drawings:
Fig. 1 is the schematic flow sheet of a kind of customer relationship processing method that the embodiment of the present application provides;
Fig. 2 is the schematic flow sheet of the another kind of customer relationship processing method that the embodiment of the present application provides;
Fig. 3 is the structural representation of a kind of customer relationship treatment system that the embodiment of the present application provides;
Fig. 4 is the structural representation of the another kind of customer relationship treatment system that the embodiment of the present application provides.
Embodiment
For making the object of the embodiment of the present application, technical scheme and advantage clearly, specifically apply for that embodiment and corresponding accompanying drawing are clearly and completely described the embodiment of the present application technical scheme below in conjunction with the embodiment of the present application.Obviously, described application embodiment is only the embodiment of the present application part application embodiment, instead of whole application embodiments.Based on the application embodiment in the embodiment of the present application, those of ordinary skill in the art are not making the every other application embodiment obtained under creative work prerequisite, all belong to the scope of the embodiment of the present application protection.
Fig. 1 is the schematic flow sheet of a kind of customer relationship processing method that the embodiment of the present application provides.
Described customer relationship processing method specifically can comprise the following steps:
S101: accept new user's registration information and recommend customer identification information.
In the present embodiment, executive agent is customer relationship treatment system, and described customer relationship treatment system can be Website server.Described customer relationship treatment system accept from the client of new user new user's registration information and recommend customer identification information.Described new user's registration information can according to the prompting of customer relationship treatment system, and have new user to insert, specifically can comprise or several in following content: address name, user's pet name, user's sex, age of user, user mobile phone number, subscriber mailbox etc.Described recommendation customer identification information is generated by customer relationship treatment system and may be used for identifying the information of the information of the old user recommending new user registration.Described recommendation customer identification information can be digital code, Quick Response Code, website information etc.
S102: according to described new user's registration information, determine new user account.
Described customer relationship treatment system, according to new user's registration information, generates new user account.In another kind of embodiment, described customer relationship treatment system is first audited new user's registration information, when examination & verification is passed through, generates new user account; When examination & verification is not passed through, refusal generates new user account.
S103: according to described recommendation customer identification information, determines to recommend user account.
Described customer relationship treatment system, according to described recommendation customer identification information, is searched and determines to recommend user account.
S104: the friend relation setting up described new user account and described recommendation user account.
Described customer relationship treatment system sets up the friend relation of described new user account and described recommendation user account, and is updated to new user account further and recommends the client that user account is corresponding.Therefore, there is the new user account of friend relation and recommend user account to realize information interaction.
In a kind of preferred embodiment, described set up the friend relation of described new user account and described recommendation user account before, described customer relationship processing method also comprises:
Described customer relationship treatment system sends the inquiry of setting up the friend relation of described new user account and described recommendation user account and points out;
Corresponding, the described friend relation setting up described new user account and described recommendation user account, specifically comprises:
Reply instruction when receiving the confirmation for described inquiry prompting, described customer relationship treatment system sets up the friend relation of described new user account and described recommendation user account.
In the present embodiment, described inquiry prompting can be sent to new user account and/or recommend the client that user account is corresponding.
Described customer relationship treatment system sends inquiry prompting, and replys instruction according to inquiry prompting, performs plusing good friend operation further.Therefore, by checking, set up new user account and recommend the friend relation safety and reliability of user account higher, avoiding malicious operation.
In a kind of preferred embodiment, described set up the friend relation of described new user account and described recommendation user account after, described customer relationship processing method also comprises:
Described customer relationship treatment system judges whether to there is the new user discussion group of recommendation being founder with described recommendation user account;
Recommend new user discussion group if exist, described new user account is added the new user discussion group of described recommendation by described customer relationship treatment system;
Recommend new user discussion group if do not exist, described customer relationship treatment system recommends new user discussion group with described recommendation user account for founder creates, and described new user account is added the new user discussion group of described recommendation.
In the present embodiment, described discussion group is the chatroom jointly can communicated and chatted for multi-user's account.
The new user recommended by same recommendation user account can add the new user discussion group of same recommendation, to realize recommending user account to carry out information interaction to multiple recommendation to new user account, and the information interaction between all user accounts.
Fig. 2 is the schematic flow sheet of the another kind of customer relationship processing method that the embodiment of the present application provides.
Described customer relationship processing method specifically can comprise the following steps:
S201: accept new user's registration information and recommend customer identification information.
S202: according to described recommendation customer identification information, determines to recommend user account.
S203: send the inquiry prompting determining to recommend.
S204: replying instruction when receiving the confirmation for described inquiry prompting, according to described new user's registration information, determining new user account.
Described customer relationship treatment system sends inquiry prompting, and replys instruction according to inquiry prompting, performs new user further and registers operation.Therefore, by checking, ensure the reliability that new user registers, avoid malicious registration.
S205: the friend relation setting up described new user account and described recommendation user account.
In a kind of preferred embodiment, described set up the friend relation of described new user account and described recommendation user account after, described customer relationship processing method also comprises:
Described customer relationship treatment system judges whether to there is the new user discussion group of recommendation being founder with described recommendation user account;
Recommend new user discussion group if exist, described new user account is added the new user discussion group of described recommendation by described customer relationship treatment system;
Recommend new user discussion group if do not exist, described customer relationship treatment system recommends new user discussion group with described recommendation user account for founder creates, and described new user account is added the new user discussion group of described recommendation.
In the embodiment above, described recommendation customer identification information also can comprise the information of the information for identifying the old user recommending new user registration and share the information of theme.Described theme of sharing can comprise game, shopping, news etc.Therefore, when after new user's registration, new user account is set up friend relation with recommendation user account according to sharing subject classification or adds discussion group.Such as: share and theme as shopping, described customer relationship treatment system is that new user account creates " shopping " good friend grouping, and recommendation user account is added this good friend grouping.Meanwhile, judge whether commending friends account has " shopping " good friend grouping, if having, directly new user account is added this grouping; If no, create " shopping " good friend grouping, and new user account is added this good friend grouping.Further, described customer relationship treatment system judges to recommend user account whether to have " shopping " discussion group, if having, directly new user account is added this discussion group; If no, create " shopping " discussion group, and new user account is added this discussion group.
Be the customer relationship processing method that the embodiment of the present application provides above, relevant technical staff in the field will be understood that the embodiment of the present application also correspondence customer relationship treatment system is provided.
Fig. 3 is the structural representation of a kind of customer relationship treatment system that the embodiment of the present application provides.
Described customer relationship treatment system specifically can comprise:
Accept module 101, for accepting new user's registration information and recommending customer identification information;
Creation module 102, for according to described new user's registration information, determines new user account;
Search module 103, for according to described recommendation customer identification information, determine to recommend user account;
Set up module 104, for setting up the friend relation of described new user account and described recommendation user account.
In a kind of preferred embodiment, described customer relationship treatment system also comprises:
Inquiry module 105, for described set up the friend relation of described new user account and described recommendation user account before, the inquiry that the friend relation of described new user account and described recommendation user account is set up in transmission is pointed out;
Described set up module 104 specifically for, when receive for described inquiry prompting confirmation reply instruction, set up the friend relation of described new user account and described recommendation user account.
In a kind of preferred embodiment, described customer relationship treatment system also comprises:
Judge module 106, for described set up the friend relation of described new user account and described recommendation user account after, judge whether to exist the new user discussion group of recommendation that is founder with described recommendation user account;
Adding discussion group's module 107, if recommend new user discussion group for existing, described new user account being added the new user discussion group of described recommendation; Recommend new user discussion group if do not exist, recommend new user discussion group with described recommendation user account for founder creates, described new user account is added the new user discussion group of described recommendation.
Fig. 4 is the structural representation of the another kind of customer relationship treatment system that the embodiment of the present application provides.
Described customer relationship treatment system, comprising:
Accept module 201, for accepting new user's registration information and recommending customer identification information;
Search module 202, for according to described recommendation customer identification information, determine to recommend user account;
Sending module 203, for sending the inquiry prompting determining to recommend;
Creation module 204, for replying instruction when receiving the confirmation for described inquiry prompting, according to described new user's registration information, determines new user account;
Set up module 205, for setting up the friend relation of described new user account and described recommendation user account.
In a kind of preferred embodiment, described customer relationship treatment system also comprises:
Judge module 206, for described set up the friend relation of described new user account and described recommendation user account after, judge whether to exist the new user discussion group of recommendation that is founder with described recommendation user account;
Adding discussion group's module 207, if recommend new user discussion group for existing, described new user account being added the new user discussion group of described recommendation; Recommend new user discussion group if do not exist, recommend new user discussion group with described recommendation user account for founder creates, described new user account is added the new user discussion group of described recommendation.
Those skilled in the art should understand, embodiments of the invention can be provided as method, system or computer program.Therefore, the present invention can adopt the form of complete hardware embodiment, completely software implementation or the embodiment in conjunction with software and hardware aspect.And the present invention can adopt in one or more form wherein including the upper computer program implemented of computer-usable storage medium (including but not limited to magnetic disc store, CD-ROM, optical memory etc.) of computer usable program code.
The present invention describes with reference to according to the flow chart of the method for the embodiment of the present invention, equipment (system) and computer program and/or block diagram.Should understand can by the combination of the flow process in each flow process in computer program instructions realization flow figure and/or block diagram and/or square frame and flow chart and/or block diagram and/or square frame.These computer program instructions can being provided to the processor of all-purpose computer, special-purpose computer, Embedded Processor or other programmable data processing device to produce a machine, making the instruction performed by the processor of computer or other programmable data processing device produce device for realizing the function of specifying in flow chart flow process or multiple flow process and/or block diagram square frame or multiple square frame.
These computer program instructions also can be stored in can in the computer-readable memory that works in a specific way of vectoring computer or other programmable data processing device, the instruction making to be stored in this computer-readable memory produces the manufacture comprising command device, and this command device realizes the function of specifying in flow chart flow process or multiple flow process and/or block diagram square frame or multiple square frame.
These computer program instructions also can be loaded in computer or other programmable data processing device, make on computer or other programmable devices, to perform sequence of operations step to produce computer implemented process, thus the instruction performed on computer or other programmable devices is provided for the step realizing the function of specifying in flow chart flow process or multiple flow process and/or block diagram square frame or multiple square frame.
In one typically configuration, computing equipment comprises one or more processor (CPU), input/output interface, network interface and internal memory.
Internal memory may comprise the volatile memory in computer-readable medium, and the forms such as random access memory (RAM) and/or Nonvolatile memory, as read-only memory (ROM) or flash memory (flashRAM).Internal memory is the example of computer-readable medium.
Computer-readable medium comprises permanent and impermanency, removable and non-removable media can be stored to realize information by any method or technology.Information can be computer-readable instruction, data structure, the module of program or other data.The example of the storage medium of computer comprises, but be not limited to phase transition internal memory (PRAM), static RAM (SRAM), dynamic random access memory (DRAM), the random access memory (RAM) of other types, read-only memory (ROM), Electrically Erasable Read Only Memory (EEPROM), fast flash memory bank or other memory techniques, read-only optical disc read-only memory (CD-ROM), digital versatile disc (DVD) or other optical storage, magnetic cassette tape, tape magnetic rigid disk stores or other magnetic storage apparatus or any other non-transmitting medium, can be used for storing the information can accessed by computing equipment.According to defining herein, computer-readable medium does not comprise temporary computer readable media (transitorymedia), as data-signal and the carrier wave of modulation.
Also it should be noted that, term " comprises ", " comprising " or its any other variant are intended to contain comprising of nonexcludability, thus make to comprise the process of a series of key element, method, product or equipment and not only comprise those key elements, but also comprise other key elements clearly do not listed, or also comprise by the intrinsic key element of this process, method, product or equipment.When not more restrictions, the key element limited by statement " comprising ... ", and be not precluded within process, method, product or the equipment comprising described key element and also there is other identical element.
It will be understood by those skilled in the art that the embodiment of the application can be provided as method, system or computer program.Therefore, the application can adopt the form of complete hardware embodiment, completely software implementation or the embodiment in conjunction with software and hardware aspect.And the application can adopt in one or more form wherein including the upper computer program implemented of computer-usable storage medium (including but not limited to magnetic disc store, CD-ROM, optical memory etc.) of computer usable program code.
The foregoing is only the embodiment of the application, be not limited to the application.To those skilled in the art, the application can have various modifications and variations.Any amendment done within all spirit in the application and principle, equivalent replacement, improvement etc., within the right that all should be included in the application.
Claims (10)
1. a customer relationship processing method, is characterized in that, comprising:
Accept new user's registration information and recommend customer identification information;
According to described new user's registration information, determine new user account;
According to described recommendation customer identification information, determine to recommend user account;
Set up the friend relation of described new user account and described recommendation user account.
2. customer relationship processing method as claimed in claim 1, is characterized in that, described set up the friend relation of described new user account and described recommendation user account before, described customer relationship processing method also comprises:
Send the inquiry of setting up the friend relation of described new user account and described recommendation user account to point out;
Corresponding, the described friend relation setting up described new user account and described recommendation user account, specifically comprises:
Replying instruction when receiving the confirmation for described inquiry prompting, setting up the friend relation of described new user account and described recommendation user account.
3. customer relationship processing method as claimed in claim 1, is characterized in that, described set up the friend relation of described new user account and described recommendation user account after, described customer relationship processing method also comprises:
Judge whether to there is the new user discussion group of recommendation being founder with described recommendation user account;
Recommend new user discussion group if exist, described new user account is added the new user discussion group of described recommendation;
Recommend new user discussion group if do not exist, recommend new user discussion group with described recommendation user account for founder creates, described new user account is added the new user discussion group of described recommendation.
4. a customer relationship processing method, is characterized in that, comprising:
Accept new user's registration information and recommend customer identification information;
According to described recommendation customer identification information, determine to recommend user account;
Send the inquiry prompting determining to recommend;
Replying instruction when receiving the confirmation for described inquiry prompting, according to described new user's registration information, determining new user account;
Set up the friend relation of described new user account and described recommendation user account.
5. customer relationship processing method as claimed in claim 4, is characterized in that, described set up the friend relation of described new user account and described recommendation user account after, described customer relationship processing method also comprises:
Judge whether to there is the new user discussion group of recommendation being founder with described recommendation user account;
Recommend new user discussion group if exist, described new user account is added the new user discussion group of described recommendation;
Recommend new user discussion group if do not exist, recommend new user discussion group with described recommendation user account for founder creates, described new user account is added the new user discussion group of described recommendation.
6. a customer relationship treatment system, is characterized in that, comprising:
Accept module, for accepting new user's registration information and recommending customer identification information;
Creation module, for according to described new user's registration information, determines new user account;
Search module, for according to described recommendation customer identification information, determine to recommend user account;
Set up module, for setting up the friend relation of described new user account and described recommendation user account.
7. customer relationship treatment system as claimed in claim 6, it is characterized in that, described customer relationship treatment system also comprises:
Inquiry module, for described set up the friend relation of described new user account and described recommendation user account before, the inquiry that the friend relation of described new user account and described recommendation user account is set up in transmission is pointed out;
Described set up module specifically for, when receive for described inquiry prompting confirmation reply instruction, set up the friend relation of described new user account and described recommendation user account.
8. customer relationship treatment system as claimed in claim 6, it is characterized in that, described customer relationship treatment system also comprises:
Judge module, for described set up the friend relation of described new user account and described recommendation user account after, judge whether to exist the new user discussion group of recommendation that is founder with described recommendation user account;
Adding discussion group's module, if recommend new user discussion group for existing, described new user account being added the new user discussion group of described recommendation; Recommend new user discussion group if do not exist, recommend new user discussion group with described recommendation user account for founder creates, described new user account is added the new user discussion group of described recommendation.
9. a customer relationship treatment system, is characterized in that, comprising:
Accept module, for accepting new user's registration information and recommending customer identification information;
Search module, for according to described recommendation customer identification information, determine to recommend user account;
Sending module, for sending the inquiry prompting determining to recommend;
Creation module, for replying instruction when receiving the confirmation for described inquiry prompting, according to described new user's registration information, determines new user account;
Set up module, for setting up the friend relation of described new user account and described recommendation user account.
10. customer relationship treatment system as claimed in claim 9, it is characterized in that, described customer relationship treatment system also comprises:
Judge module, for described set up the friend relation of described new user account and described recommendation user account after, judge whether to exist the new user discussion group of recommendation that is founder with described recommendation user account;
Adding discussion group's module, if recommend new user discussion group for existing, described new user account being added the new user discussion group of described recommendation; Recommend new user discussion group if do not exist, recommend new user discussion group with described recommendation user account for founder creates, described new user account is added the new user discussion group of described recommendation.
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| CN110020117A (en) * | 2017-09-29 | 2019-07-16 | 北京搜狗科技发展有限公司 | A kind of interest information acquisition methods, device and electronic equipment |
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