CN105141701A - Automatically interactive notification method, apparatus and system - Google Patents
Automatically interactive notification method, apparatus and system Download PDFInfo
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- CN105141701A CN105141701A CN201510604397.XA CN201510604397A CN105141701A CN 105141701 A CN105141701 A CN 105141701A CN 201510604397 A CN201510604397 A CN 201510604397A CN 105141701 A CN105141701 A CN 105141701A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
Abstract
The invention provides an automatically interactive notification method, apparatus and system, and relates to the field of internet technology. The automatically interactive notification system includes a server terminal, a server and a user terminal. After the server terminal sends identification information to the server, the server automatically completes information notification to a client and alerts the client continuously in a same or different method until the client gives feedback. The aforementioned notification method is high in work efficiency, which enables service men to escape from simple and repeated work, and reduces operation cost of service providers. The embodiments of the invention enable workmen or the server to provide better service based on client' feedback and thus increases client experience.
Description
Technical field
The present invention relates to Internet technical field, in particular to a kind of automatic interaction Notification Method, Apparatus and system.
Background technology
Along with the development of Internet technology, the requirement of user experience in service industry is also improved constantly.In the process providing service, service provider or attendant need to send announcement information to client.Announcement information send mode common at present sends information to client by attendant one by one by terminal.Adopt in such a way, not only inefficiency, and after transmission information, follow-up work is carried out, cannot effectively be indicated, very inconvenient.
Summary of the invention
The object of the present invention is to provide a kind of automatic interaction Notification Method, Apparatus and system, to make current Notification Method inefficiency, very inconvenient problem improves.
To achieve these goals, the technical scheme of embodiment of the present invention employing is as follows:
First aspect, embodiments provide a kind of automatic interaction Notification Method, be applied to automatic interaction reporting system, described automatic interaction reporting system comprises service terminal, server and user terminal, described server preserves user profile, and described method comprises:
Described server receive described service terminal send identifying information, described identifying information be obtained by scanning recognition code by described service terminal or inputted at described service terminal by the user of service terminal;
The user profile that described whois lookup is corresponding with described identifying information;
Described server, according to the user profile found, sends to communicate to the user terminal corresponding with described user profile according to the strategy preset and ceases;
When the expression that described server receives the transmission of described user terminal has received the feedback information of described announcement information, described feedback information is forwarded to described service terminal, has stopped the transmission to described announcement information.
Second aspect, embodiments provide a kind of automatic interaction notifying device, be applied to automatic interaction reporting system, described automatic interaction reporting system comprises service terminal, server and user terminal, described automatic interaction notifying device is arranged at described server, described server preserves user profile, and described device comprises:
Identifying information receiving element, for receive described service terminal send identifying information, described identifying information be obtained by scanning recognition code by described service terminal or inputted at described service terminal by the user of service terminal;
User searches unit, for searching the user profile corresponding with described identifying information;
Announcement information transmitting element, for according to the user profile found, sends announcement information according to the strategy preset to the user terminal corresponding with described user profile;
Feedback information retransmission unit, when the expression for receiving the transmission of described user terminal when described server has received the feedback information of described announcement information, has been forwarded to described service terminal by described feedback information, has stopped the transmission to described announcement information.
The third aspect, embodiments provides a kind of automatic interaction reporting system, and described automatic interaction reporting system comprises service terminal, server and user terminal, and described server preserves user profile,
Described service terminal is by scanning recognition code or receive import of services acquisition identifying information, and described identifying information is sent to described server; Receive the feedback information that described server forwards;
Described server receives the identifying information that described service terminal sends; Search the user profile corresponding with described identifying information; According to the user profile found, send announcement information according to the strategy preset to the user terminal corresponding with described user profile; When the expression that described server receives the transmission of described user terminal has received the feedback information of described announcement information, described feedback information is forwarded to described service terminal, has stopped the transmission to described announcement information;
Described user terminal receives the described announcement information that described server sends, and sends described feedback information to described server.
Automatic interaction Notification Method provided by the invention, Apparatus and system, after service terminal sends identifying information to server, server completes the message notice to client automatically, and the identical or different mode of employing continued reminds client, until client feeds back.Such advice method, operating efficiency is high, makes to spin off the work providing the staff of service simply can repeat from some, reduces the operation cost of service provider.And staff or server better can be served according to the feedback of client, improve customer experience degree.
For making above-mentioned purpose of the present invention, feature and advantage become apparent, preferred embodiment cited below particularly, and coordinate appended accompanying drawing, be described in detail below.
Accompanying drawing explanation
In order to be illustrated more clearly in the technical scheme of the embodiment of the present invention, be briefly described to the accompanying drawing used required in embodiment below, be to be understood that, the following drawings illustrate only some embodiment of the present invention, therefore the restriction to scope should be counted as, for those of ordinary skill in the art, under the prerequisite not paying creative work, other relevant accompanying drawings can also be obtained according to these accompanying drawings.Shown in accompanying drawing, above-mentioned and other object of the present invention, Characteristics and advantages will be more clear.Reference numeral identical in whole accompanying drawing indicates identical part.Deliberately do not draw accompanying drawing by actual size equal proportion convergent-divergent, focus on purport of the present invention is shown.
Fig. 1 shows the structured flowchart of a kind of automatic interaction reporting system that the embodiment of the present invention provides;
Fig. 2 shows the flow chart of a kind of automatic interaction Notification Method that the embodiment of the present invention provides;
Fig. 3 shows the flow chart of the another kind of automatic interaction Notification Method that the embodiment of the present invention provides;
Fig. 4 shows the flow chart of another automatic interaction Notification Method that the embodiment of the present invention provides;
Fig. 5 shows the structured flowchart of a kind of automatic interaction notifying device that the embodiment of the present invention provides;
Fig. 6 shows the structured flowchart of a kind of server that the embodiment of the present invention provides.
Embodiment
Below in conjunction with accompanying drawing in the embodiment of the present invention, be clearly and completely described the technical scheme in the embodiment of the present invention, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.The assembly of the embodiment of the present invention describing and illustrate in usual accompanying drawing herein can be arranged with various different configuration and design.Therefore, below to the detailed description of the embodiments of the invention provided in the accompanying drawings and the claimed scope of the present invention of not intended to be limiting, but selected embodiment of the present invention is only represented.Based on embodiments of the invention, the every other embodiment that those skilled in the art obtain under the prerequisite not making creative work, all belongs to the scope of protection of the invention.
Consult Fig. 1, embodiments provide a kind of automatic interaction reporting system, described automatic interaction reporting system comprises service terminal 100, server 200 and user terminal 300, and described server 200 preserves user profile,
Described service terminal 100 is by scanning recognition code or receive import of services acquisition identifying information, and described identifying information is sent to described server 200; Receive the feedback information that described server 200 forwards;
Described server 200 receives the identifying information that described service terminal 100 sends; Search the user profile corresponding with described identifying information; According to the user profile found, send announcement information according to the strategy preset to the user terminal 300 corresponding with described user profile; When the expression that described server 200 receives the transmission of described user terminal 300 has received the feedback information of described announcement information, described feedback information is forwarded to described service terminal 100, has stopped the transmission to described announcement information;
Described user terminal 300 receives the described announcement information that described server 200 sends, and sends described feedback information to described server 200.
Consult Fig. 2, embodiments provide a kind of automatic interaction Notification Method, be applied to automatic interaction reporting system, described automatic interaction reporting system comprises service terminal 100, server 200 and user terminal 300, described server 200 preserves user profile, and described method comprises:
Step S101, server 200 receive described service terminal 100 send identifying information, described identifying information be obtained by scanning recognition code by described service terminal 100 or inputted at described service terminal 100 by the user of service terminal 100;
Step S102, server 200 searches the user profile corresponding with described identifying information;
Step S103, server 200, according to the user profile found, sends to communicate to the user terminal 300 corresponding with described user profile according to the strategy preset and ceases;
Step S104, when the expression that described server 200 receives the transmission of described user terminal 300 has received the feedback information of described announcement information, has been forwarded to described service terminal 100 by described feedback information, has stopped the transmission to described announcement information.
The user of service terminal 100 is to provide the staff of the service provider of service, and service terminal 100 can be the intelligent terminal such as mobile phone, computer of staff, also can be the terminal equipment that service provider provides specially for its staff.Server 200 can be server 200 system of service provider oneself erection, also can be the Cloud Server 200 provided by third party.The terminal that user terminal 300 refers to need the user obtaining service namely to buy the consumer of service or client to use, can be mobile phone, computer or other intelligent terminal, the user of user terminal 300 be exactly consumer or client.When providing service, when particularly providing service by the Internet, need the user profile obtaining service object, in the present embodiment, user profile is obtained by identifying information, and the source of identifying information mainly comprises two kinds.One is obtained by scanning recognition code by service terminal 100, and identification code is the code having message identification effect, and modal is at present Quick Response Code, and identification code also can be the code of other kinds such as bar code.Another kind is directly inputted by staff exactly on service terminal 100.Do not comprise user profile in identifying information, but have certain corresponding relation with the user profile be kept in server 200.Server 200 is after receiving identifying information, and the corresponding relation according to itself and user profile finds and this identifying information corresponding user information.Contain the real information of the user of user terminal 300 in user profile, as name, address, phone etc., server 200 just can send announcement information to user according to these information.Due to normally binding with user profile of user terminal 300, so announcement information is sent to user terminal corresponding to user profile 300 by server 200.The announcement information that server 200 sends has a variety of, as voice call (as IVR), note, APP information (as micro-letter) or third party's information pushing etc., according to the setting of the user of user terminal 300 or the mode of acquiescence, select in various ways one or several, carry out the transmission of announcement information successively, with the probability of the notified information of the user improving user terminal 300.After the user of user terminal 300 checks announcement information, user terminal 300 automatically or can return a feedback information to server 200 by user's manual operation of user terminal 300.Server 200, before receiving feedback information, can send announcement information to user terminal 300 continuously.When the expression that described server 200 receives the transmission of described user terminal 300 has received the feedback information of described announcement information, also described feedback information can be forwarded to described service terminal 100, the user of service terminal 100 and the staff of service provider are learnt, to carry out follow-up work.
As the preferred implementation of the present embodiment, in order to effectively raise the efficiency, the staff of service provider can obtain multiple different identifying information by the multiple different identification code of service terminal 100 one-off scanning or directly input multiple identifying information, and simultaneously be sent to server 200, make server 200 can for the multiple announcement information of multiple service object's transmitted in parallel, very convenient.
Automatic interaction Notification Method provided by the invention, after service terminal 100 sends identifying information to server 200, server 200 completes the message notice to client automatically, and the identical or different mode of employing continued reminds client, until client feeds back.Such advice method, operating efficiency is high, makes to spin off the work providing the staff of service simply can repeat from some, reduces the operation cost of service provider.And staff or server 200 better can be served according to the feedback of client, improve customer experience degree.
Consult Fig. 3, embodiments provide another kind of automatic interaction Notification Method, in the present embodiment, it is considered that situation when server 200 breaks down, namely, between described service terminal 100 with described server 200 or when cannot communicate between described server 200 with user terminal 300, described method comprises:
Step S201, service terminal 100 obtains described user profile in advance from described server 200;
Step S202, between described service terminal 100 with described server 200 or when cannot communicate between described server 200 with user terminal 300, described service terminal 100 searches the user profile corresponding with described identifying information in the described user profile obtained in advance;
Step S203, described service terminal 100, according to the user profile found, sends announcement information according to the strategy preset to the user terminal 300 corresponding with described user profile;
Step S204, when the expression that described service terminal 100 receives the transmission of described user terminal 300 has received the feedback information of described announcement information, described service terminal 100 has stopped the transmission to described announcement information.
When server 200 breaks down, in order to ensure that announcement information can be communicated to user terminal 300, service terminal 100 takes over the work of original server 200, sends announcement information directly to user terminal 300, and receives the feedback of user terminal 300.Because user profile is kept at server 200, therefore service terminal 100 needs in advance from server 200 download user information, is kept in local buffer memory.
Consult Fig. 4, embodiments provide another automatic interaction Notification Method, be applied to automatic interaction reporting system, described automatic interaction reporting system comprises service terminal 100, server 200 and user terminal 300, described server 200 preserves user profile, described user profile comprise the identity information of the user of user terminal 300, user's geographical location information and with each identity information identifying information one to one, described method comprises:
Step S301, server 200 receive described service terminal 100 send identifying information, described identifying information be obtained by scanning recognition code by described service terminal 100 or inputted at described service terminal 100 by the user of service terminal 100;
In the present embodiment, the identifying information that service terminal 100 sends can be one also can be multiple.
Step S302, server 200 receives the identity information of user and the service terminal geographical location information at the current place of service terminal 100 of the service terminal 100 that described service terminal 100 sends;
Service terminal 100, while sending identifying information to server 200, also can send the identity information of the user of service terminal 100 and the service terminal geographical location information at the current place of service terminal 100.
Same service provider generally has multiple staff, and each staff uses the service terminal 100 corresponding with oneself identity information, simultaneously each staff the region of being responsible for also should be different.
Step S303, server 200 searches the user profile corresponding with described identifying information;
Because identifying information and each identity information are one to one, after the identifying information receiving service terminal 100 transmission, the user profile finding correspondence that just can be corresponding, gets the real information such as the identity information of the user of user terminal 300, user's geographical location information from user profile.
Step S304, server 200, according to the announcement information selection strategy preset, generates corresponding announcement information.
Server 200 is according to the announcement information selection strategy preset, according to the identity information of the user of described service terminal 100, the service terminal geographical location information of described service terminal 100, the identity information of the user of described user terminal 300, described user's geographical location information and receive described identifying information time in one or morely to judge, generate corresponding announcement information.
The factor that the generation of announcement information is considered is many-sided, comprises time, place, user identity (personage) etc.The change of one or more factor, all can cause the change of the announcement information generated.
Step S305, server 200, according to the user profile found, sends to communicate to the user terminal 300 corresponding with described user profile according to the strategy preset and ceases;
The strategy wherein preset includes but not limited to:
Different types of announcement information is sent successively to the user terminal 300 corresponding with described user profile according to the time interval of presetting; Or
To send the announcement information of identical type successively to the user terminal 300 corresponding with described user profile according to the time interval of presetting.
Such as, server 200 have selected the mode of SMS notification, just every 10 minutes, can send a note.Server 200 also can select multiple different advice method, with 15 minutes for interval, uses the user of the continuous informing user terminal 300 of mode such as app message push, SMS notification, IVR calling successively, until receive feedback information.
Step S306, when the expression that described server 200 receives the transmission of described user terminal 300 has received the feedback information of described announcement information, has been forwarded to described service terminal 100 by described feedback information, has stopped the transmission to described announcement information.
Described announcement information comprises the information that prompting user carries out feedback operation, and described feedback information comprises the operation information of user.
The user of user terminal 300, when checking announcement information, can carry out feedback operation according to the content of information.Such as, information provides three kinds of different operatings and selects for the user of user terminal 300, and user feeds back as operation information by replying corresponding numeral.
Step S307, server 200, according to the feedback operation strategy preset, performs the operational order corresponding with this operation information according to described operation information.
The user that the operation information that feedback information comprises user illustrates user terminal 300 wants the subsequent operation carried out.Server 200 is except being forwarded to feedback information except service terminal 100.Also need to perform corresponding operational order according to the content of operation information, or operational order is also sent to service terminal 100, make service terminal 100 can learn the operation that also executable operations information is corresponding.
Step S308, described user's geographical location information adds in the user profile corresponding with described user terminal 300 by server 200.
User's geographical location information of user terminal 300 is also comprised in the feedback information that user terminal 300 sends.In step s 304, the factor of the generation of announcement information just comprises user's geographical location information, user's geographical location information can be after user's typing in advance of user terminal 300, is kept at server 200.If the user of user terminal 300 does not have typing user geographical location information in advance, when the user of user terminal 300 sends feedback information to server 200 first, just include user's geographical location information of user terminal 300 in feedback information, then described user's geographical location information adds in the user profile corresponding with described user terminal 300 by server 200.When to find this user profile next time, the user's geographical location information preserved just directly can be called.Meanwhile, changing at user's geographical location information is, also can upgrade the user's geographical location information be kept in server 200 in such a way.
The automatic interaction Notification Method that the present embodiment provides, after service terminal 100 sends identifying information to server 200, server 200 completes the message notice to client automatically, and the identical or different mode of employing continued reminds client, until client feeds back.Such advice method, operating efficiency is high, makes to spin off the work providing the staff of service simply can repeat from some, reduces the operation cost of service provider.And staff or server 200 better can be served according to the feedback of client, improve customer experience degree.
Consult Fig. 5, a kind of automatic interaction notifying device that the embodiment of the present invention provides, be applied to automatic interaction reporting system, described automatic interaction reporting system comprises service terminal 100, server 200 and user terminal 300, described automatic interaction notifying device is arranged at described server 200, described server 200 preserves user profile, and described device comprises:
Identifying information receiving element 401, for receive described service terminal 100 send identifying information, described identifying information be obtained by scanning recognition code by described service terminal 100 or inputted at described service terminal 100 by the user of service terminal 100;
User searches unit 402, for searching the user profile corresponding with described identifying information;
Announcement information transmitting element 403, for according to the user profile found, sends announcement information according to the strategy preset to the user terminal 300 corresponding with described user profile;
Feedback information retransmission unit 404, for when the expression that described server 200 receives the transmission of described user terminal 300 has received the feedback information of described announcement information, described feedback information is forwarded to described service terminal 100, stops the transmission to described announcement information.
The automatic interaction notifying device that the embodiment of the present invention provides, its technique effect realizing principle and generation is identical with preceding method embodiment, is concise and to the point description, and the not mentioned part of device embodiment part can with reference to corresponding contents in preceding method embodiment.
Consult Fig. 6, the another kind of server 600 that the embodiment of the present invention provides, comprising: processor 500, memory 501, bus 502 and communication interface 503, described processor 500, communication interface 503 are connected by bus 502 with memory 501; The executable module of processor 500 for storing in execute store 501, such as computer program.Described automatic interaction notifying device is stored in described memory 501.
Wherein, memory 501 may comprise high-speed random access memory (RAM:RandomAccessMemory), still may comprise non-labile memory (non-volatilememory), such as at least one magnetic disc store.Realize the communication connection between this system network element and at least one other network element by least one communication interface 503 (can be wired or wireless), can the Internet be used, wide area network, local network, metropolitan area network etc.
Bus 502 can be isa bus, pci bus or eisa bus etc.Described bus can be divided into address bus, data/address bus, control bus etc.For ease of representing, only representing with a four-headed arrow in Fig. 5, but not representing the bus only having a bus or a type.
Wherein, memory 501 is for storage program, and described processor 500, after receiving execution instruction, performs described program, the method performed by device of the flow definition that aforementioned embodiment of the present invention any embodiment discloses can be applied in processor 500, or is realized by processor 500.
Processor 500 may be a kind of integrated circuit (IC) chip, has the disposal ability of signal.In implementation procedure, each step of said method can be completed by the instruction of the integrated logic circuit of the hardware in processor 500 or software form.Above-mentioned processor 500 can be general processor, comprises central processing unit (CentralProcessingUnit is called for short request of data end), network processing unit (NetworkProcessor is called for short NP) etc.; Can also be digital signal processor (DSP), application-specific integrated circuit (ASIC) (ASIC), ready-made programmable gate array (FPGA) or other programmable logic devices, discrete gate or transistor logic, discrete hardware components.Can realize or perform disclosed each method, step and the logic diagram in the embodiment of the present invention.The processor etc. of general processor can be microprocessor or this processor also can be any routine.Step in conjunction with the method disclosed in the embodiment of the present invention directly can be presented as that hardware decoding processor is complete, or combines complete by the hardware in decoding processor and software module.Software module can be positioned at random asccess memory, flash memory, read-only memory, in the storage medium of this area maturations such as programmable read only memory or electrically erasable programmable memory, register.This storage medium is positioned at memory 501, and processor 500 reads the information in memory 501, completes the step of said method in conjunction with its hardware.
In addition, the flow chart in accompanying drawing and block diagram show system according to multiple embodiment of the present invention, the architectural framework in the cards of method and computer program product, function and operation.In this, each square frame in flow chart or block diagram can represent a part for module, program segment or a code, and a part for described module, program segment or code comprises one or more executable instruction for realizing the logic function specified.Also it should be noted that at some as in the realization of replacing, the function marked in square frame also can be different from occurring in sequence of marking in accompanying drawing.Such as, in fact two continuous print square frames can perform substantially concurrently, and they also can perform by contrary order sometimes, and this determines according to involved function.Also it should be noted that, the combination of the square frame in each square frame in block diagram and/or flow chart and block diagram and/or flow chart, can realize by the special hardware based system of the function put rules into practice or action, or can realize with the combination of specialized hardware and computer instruction.
The computer program of what the embodiment of the present invention provided carry out a kind of automatic interaction notifying device, comprise the computer-readable recording medium storing program code, the instruction that described program code comprises can be used for performing the method described in previous methods embodiment, specific implementation see embodiment of the method, can not repeat them here.
Those skilled in the art can be well understood to, and for convenience and simplicity of description, the specific works process of the system of foregoing description, device and unit, with reference to the corresponding process in preceding method embodiment, can not repeat them here.
In several embodiments that the application provides, should be understood that disclosed system, apparatus and method can realize by another way.Device embodiment described above is only schematic, such as, the division of described unit, be only a kind of logic function to divide, actual can have other dividing mode when realizing, again such as, multiple unit or assembly can in conjunction with or another system can be integrated into, or some features can be ignored, or do not perform.Another point, shown or discussed coupling each other or direct-coupling or communication connection can be by some communication interfaces, and the indirect coupling of device or unit or communication connection can be electrical, machinery or other form.
The described unit illustrated as separating component or can may not be and physically separates, and the parts as unit display can be or may not be physical location, namely can be positioned at a place, or also can be distributed in multiple network element.Some or all of unit wherein can be selected according to the actual needs to realize the object of the present embodiment scheme.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, also can be that the independent physics of unit exists, also can two or more unit in a unit integrated.
If described function using the form of SFU software functional unit realize and as independently production marketing or use time, can be stored in a computer read/write memory medium.Based on such understanding, the part of the part that technical scheme of the present invention contributes to prior art in essence in other words or this technical scheme can embody with the form of software product, this computer software product is stored in a storage medium, comprising some instructions in order to make a computer equipment (can be personal computer, server, or the network equipment etc.) perform all or part of step of method described in each embodiment of the present invention.And aforesaid storage medium comprises: USB flash disk, portable hard drive, read-only memory (ROM, Read-OnlyMemory), random access memory (RAM, RandomAccessMemory), magnetic disc or CD etc. various can be program code stored medium.
It should be noted that, in this article, the such as relational terms of first and second grades and so on is only used for an entity or operation to separate with another entity or operating space, and not necessarily requires or imply the relation that there is any this reality between these entities or operation or sequentially.And, term " comprises ", " comprising " or its any other variant are intended to contain comprising of nonexcludability, thus make to comprise the process of a series of key element, method, article or equipment and not only comprise those key elements, but also comprise other key elements clearly do not listed, or also comprise by the intrinsic key element of this process, method, article or equipment.When not more restrictions, the key element limited by statement " comprising ... ", and be not precluded within process, method, article or the equipment comprising described key element and also there is other identical element.
In describing the invention, also it should be noted that, unless otherwise clearly defined and limited, term " setting ", " installation ", " being connected ", " connection " should be interpreted broadly, and such as, can be fixedly connected with, also can be removably connect, or connect integratedly; Can be mechanical connection, also can be electrical connection; Can be directly be connected, also indirectly can be connected by intermediary, can be the connection of two element internals.For the ordinary skill in the art, concrete condition above-mentioned term concrete meaning in the present invention can be understood.
The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, for a person skilled in the art, the present invention can have various modifications and variations.Within the spirit and principles in the present invention all, any amendment done, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.It should be noted that: represent similar terms in similar label and letter accompanying drawing below, therefore, once be defined in an a certain Xiang Yi accompanying drawing, then do not need to define further it and explain in accompanying drawing subsequently.
Claims (10)
1. an automatic interaction Notification Method, is characterized in that, is applied to automatic interaction reporting system, and described automatic interaction reporting system comprises service terminal, server and user terminal, and described server preserves user profile, and described method comprises:
Described server receive described service terminal send identifying information, described identifying information be obtained by scanning recognition code by described service terminal or inputted at described service terminal by the user of service terminal;
The user profile that described whois lookup is corresponding with described identifying information;
Described server, according to the user profile found, sends announcement information according to the strategy preset to the user terminal corresponding with described user profile;
When the expression that described server receives the transmission of described user terminal has received the feedback information of described announcement information, described feedback information is forwarded to described service terminal, has stopped the transmission to described announcement information.
2. method according to claim 1, is characterized in that, described method comprises:
Described service terminal obtains described user profile in advance from described server;
Between described service terminal with described server or described server with when cannot communicate between user terminal, described service terminal searches the user profile corresponding with described identifying information in the described user profile obtained in advance;
Described service terminal, according to the user profile found, sends announcement information according to the strategy preset to the user terminal corresponding with described user profile;
When the expression that described service terminal receives the transmission of described user terminal has received the feedback information of described announcement information, described service terminal has stopped the transmission to described announcement information.
3. method according to claim 1 and 2, is characterized in that, the described strategy according to presetting sends announcement information to the user terminal corresponding with described user profile, comprising:
Different types of announcement information is sent successively to the user terminal corresponding with described user profile according to the time interval of presetting; Or
To send the announcement information of identical type successively to the user terminal corresponding with described user profile according to the time interval of presetting.
4. the method according to claim, it is characterized in that, described announcement information comprises the information that prompting user carries out feedback operation, and described feedback information comprises the operation information of user, after described server stops the transmission to described announcement information, described method also comprises:
Described server, according to the feedback operation strategy preset, performs the operational order corresponding with this operation information according to described operation information.
5. method according to claim 4, is characterized in that, described method also comprises:
Described service terminal, according to the feedback operation strategy preset, performs the operational order corresponding with this operation information according to described operation information.
6. method according to claim 1, is characterized in that, described feedback information comprises user's geographical location information of described user terminal, and described method also comprises:
Described user's geographical location information adds in the user profile corresponding with described user terminal by described server.
7. method according to claim 6, is characterized in that, described user profile comprise the identity information of the user of user terminal, user's geographical location information and with each identity information identifying information one to one, described method also comprises:
Described server receives the identity information of user and the service terminal geographical location information at the current place of service terminal of the service terminal that described service terminal sends;
Described server is according to the announcement information selection strategy preset, according to the identity information of the service terminal geographical location information of the identity information of the user of described service terminal, described service terminal, the user of described user terminal, described user's geographical location information and receive described identifying information time in one or morely to judge, generate corresponding announcement information.
8. method according to claim 1, is characterized in that, the identifying information that the described service terminal of described reception sends, and comprising:
Receive multiple identifying informations that described service terminal sends, described multiple identifying information is obtained by described service terminal by the multiple identification code of scanning or repeatedly inputted at described service terminal by the user of service terminal.
9. an automatic interaction notifying device, it is characterized in that, be applied to automatic interaction reporting system, described automatic interaction reporting system comprises service terminal, server and user terminal, described automatic interaction notifying device is arranged at described server, described server preserves user profile, and described device comprises:
Identifying information receiving element, for receive described service terminal send identifying information, described identifying information be obtained by scanning recognition code by described service terminal or inputted at described service terminal by the user of service terminal;
User searches unit, for searching the user profile corresponding with described identifying information;
Announcement information transmitting element, for according to the user profile found, sends announcement information according to the strategy preset to the user terminal corresponding with described user profile;
Feedback information retransmission unit, when the expression for receiving the transmission of described user terminal when described server has received the feedback information of described announcement information, has been forwarded to described service terminal by described feedback information, has stopped the transmission to described announcement information.
10. an automatic interaction reporting system, is characterized in that, described automatic interaction reporting system comprises service terminal, server and user terminal, and described server preserves user profile,
Described service terminal is by scanning recognition code or receive import of services acquisition identifying information, and described identifying information is sent to described server; Receive the feedback information that described server forwards;
Described server receives the identifying information that described service terminal sends; Search the user profile corresponding with described identifying information; According to the user profile found, send announcement information according to the strategy preset to the user terminal corresponding with described user profile; When the expression that described server receives the transmission of described user terminal has received the feedback information of described announcement information, described feedback information is forwarded to described service terminal, has stopped the transmission to described announcement information;
Described user terminal receives the described announcement information that described server sends, and sends described feedback information to described server.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510604397.XA CN105141701A (en) | 2015-09-18 | 2015-09-18 | Automatically interactive notification method, apparatus and system |
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| CN106533914A (en) * | 2016-11-23 | 2017-03-22 | 成都身边科技有限公司 | Message notification method and apparatus |
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Application publication date: 20151209 |