CN105045700A - Method for monitoring user experience index of application system in real time - Google Patents
Method for monitoring user experience index of application system in real time Download PDFInfo
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Abstract
The invention discloses a method for monitoring a user experience index of an application system in real time. The method comprises: setting an acquisition server and a client plug-in for acquiring monitored data, wherein the acquisition server accesses to a network in a non-invasive mode; deploying the client plug-in in a client for simulating an active request operation of a user during the non-peak period, and triggering the acquisition server to acquire data; providing current performance index data of a PC (Personal Computer) for a server zone system through the client plug-in; and enabling the acquired information to enter the server zone system, monitoring and analyzing all sessions entering an application by the server zone system, always tracking a code execution stream of a clicking action of the user in a background from clicking of a browser by the single user, and finally tracking a database access action caused by clicking of the user in the whole application. The invention discloses a diagnosis system for monitoring the availability and performance of each business system in real time from a perspective of the terminal user, so that faults and hidden troubles of the system are discovered in time and can be quickly analyzed and handled by an information department.
Description
Technical field
The present invention is based on Consumer's Experience and the realization of large-size screen monitors visualization technique, be mainly used in End-user services enterprise, monitored user's responsive state of each application system by this invention in real time, the invention belongs to message area.
Background technology
It is for the application system of solution enterprise intended for end consumers experiences the problem that cannot follow the tracks of that real-time monitoring application system user (asu) experiences index main target, company information department is helped to understand application system towards different user response time, access frequency etc., improve application system O&M level, help information department establishes good attitude.
Company information department in guarantee architecture, while application system stable operation, start more appreciation information technology to service impact.The trend of information technology management O&M is, is led and carries out O&M and the Continuous optimization of infotech, meanwhile, feed back to service operation improve operation flow by the operation management of infotech, even innovative service pattern by business.
Therefore, Consumer's Experience across complicated foundation framework and application architecture, can be understood in real time in the urgent need to one by information departments, and by the solution that Consumer's Experience and business association get up, reinvents information technology management O&M.The solution of each life-cycle processes such as exploitation, test, O&M of application system can be run through again simultaneously, each link is closely connected.
Summary of the invention
Technical matters to be solved by this invention is that providing a kind of application system user (asu) of monitoring in real time to experience refers to calibration method, the diagnostic system monitoring each operation system availability and performance from the angle of terminal user is in real time proposed, the fault of Timeliness coverage system and hidden danger, be convenient to information departments' express-analysis and process, the behavior of user grasped and understands, finally reaching the object of improving customer satisfaction.
The present invention realizes like this, a kind of application system user (asu) of monitoring is in real time experienced and is referred to calibration method, comprise and acquisition server and client plug-in are set for gathering the data of monitoring, acquisition server is with non-intervention mode access network, be deployed to server area egress switch, realize the monitoring of all application systems in server area, or be linked into Office Area egress switch, only monitoring Office Area Consumer's Experience;
Deploying client plug-in unit is in off-peak period analog subscriber active request operation on the client, triggering collection collection of server data; By client plug-in for server area system provides place PC performance index data at that time;
Information after collection enters in the system of server area, the all sessions entering into application are carried out monitoring and analyzing by server area system, from unique user click browser, follow the trail of the code execution flow of this user's click action on backstage always, run through whole application, finally trace into this user and click the accessing database action caused.
Further, server area system to acquisition server collection do not meet the Consumer's Experience that requirement is set time, by being gathered application system performance index corresponding to Consumer's Experience by remote agent, whether come from host performance by performance index localizing faults occurrence cause;
After eliminating main frame reason causes the possibility of fault, the analysis investigation of middleware dimension will be carried out, the inspection of middleware aspect is then judge whether middleware process exists, process opens file quantity, reach the number of visiting people upper limit, can location middleware fault by above-mentioned performance index;
After getting rid of middleware failure cause, carry out the analysis of database processing ability, the configuration of supporting database performance index in the system of server area, gathers different performance index by disparate databases, location database failure cause.
Carry out the investigation of application system self-defect after getting rid of database failure reason, operation management personnel will be reported with alarm form.
Further, after the reason that eliminating non-network fault causes Consumer's Experience not good, then carry out the investigation of network reason, the all historical data bags of network fault diagnosis to acquisition server collection are analyzed, judge whether to exist in historical data bag the unresponsive situation of request msg that client user sends, if so, the mechanism then sending ICMP or tracert in network judges that where is interrupted.
The present invention compared with prior art, beneficial effect is: the inventive method is by the research to information system user experience monitoring, the diagnostic system monitoring each operation system availability and performance from the angle of terminal user is in real time proposed, the fault of Timeliness coverage system and hidden danger, be convenient to information departments' express-analysis and process, the behavior of user grasped and understands, finally reaching the object of improving customer satisfaction.
Accompanying drawing explanation
The system architecture diagram of the method institute foundation that Fig. 1 provides for the embodiment of the present invention.
Embodiment
In order to make object of the present invention, technical scheme and advantage clearly understand, below in conjunction with embodiment, the present invention is further elaborated.Should be appreciated that specific embodiment described herein only in order to explain the present invention, be not intended to limit the present invention.
See Fig. 1, a kind of application system user (asu) of monitoring is in real time experienced and is referred to calibration method, comprise and acquisition server 5 and client 9 plug-in unit are set for gathering the data of monitoring, acquisition server 5 is with non-intervention mode access network, be deployed to server area 1 egress switch 4, realize the monitoring of all application systems in server area 1, or be linked into Office Area 2 egress switch, only monitoring Office Area 2 Consumer's Experience;
Performance index when application system is initiatively accessed by terminal user can only be monitored from switch 4 mirror port image data by acquisition server 5, for the information system structure of Some Enterprises, likely there will be the possibility that application system fault appears in off-peak period.In client 9 deploy client plug-in 3 in off-peak period analog subscriber active request operation, triggering collection collection of server data; By client plug-in for server area system provides place PC performance index data at that time; Being shown needing the data of showing by giant-screen 8 by Web server 7, being stored by the data of database server 6 by collection.
Information after collection enters in the system of server area, the all sessions entering into application are carried out monitoring and analyzing by server area system, from unique user click browser, follow the trail of the code execution flow of this user's click action on backstage always, run through whole application, finally trace into this user and click the accessing database action caused.
By client plug-in system can also with server-side system Cooperative Analysis, diagnose the possible cause causing user's access application system slow, such as local load is crossed high pass server-side system and cannot be got, and this scene just needs client plug-in to provide the data of performance index at that time for server-side system.
Server area system to acquisition server collection do not meet the Consumer's Experience that requirement is set time, by being gathered application system performance index corresponding to Consumer's Experience by remote agent, whether come from host performance by performance index localizing faults occurrence cause;
After eliminating main frame reason causes the possibility of fault, the analysis investigation of middleware dimension will be carried out, the inspection of middleware aspect is then judge whether middleware process exists, process opens file quantity, reach the number of visiting people upper limit, can location middleware fault by above-mentioned performance index;
After getting rid of middleware failure cause, carry out the analysis of database processing ability, the configuration of supporting database performance index in the system of server area, gathers different performance index by disparate databases, location database failure cause.
Carry out the investigation of application system self-defect after getting rid of database failure reason, operation management personnel will be reported with alarm form.
After the reason that eliminating non-network fault causes Consumer's Experience not good, then carry out the investigation of network reason, the all historical data bags of network fault diagnosis to acquisition server collection are analyzed, judge whether to exist in historical data bag the unresponsive situation of request msg that client user sends, if so, the mechanism then sending ICMP or tracert in network judges that where is interrupted.
The foregoing is only preferred embodiment of the present invention, not in order to limit the present invention, all any amendments done within the spirit and principles in the present invention, equivalent replacement and improvement etc., all should be included within protection scope of the present invention.
Claims (3)
1. a monitoring application system user (asu) experience in real time refers to calibration method, it is characterized in that, comprise and acquisition server and client plug-in are set for gathering the data of monitoring, acquisition server is with non-intervention mode access network, be deployed to server area egress switch, realize the monitoring of all application systems in server area, or be linked into Office Area egress switch, only monitoring Office Area Consumer's Experience;
Deploying client plug-in unit is in off-peak period analog subscriber active request operation on the client, triggering collection collection of server data; By client plug-in for server area system provides place PC performance index data at that time;
Information after collection enters in the system of server area, the all sessions entering into application are carried out monitoring and analyzing by server area system, from unique user click browser, follow the trail of the code execution flow of this user's click action on backstage always, run through whole application, finally trace into this user and click the accessing database action caused.
2. experience according to real-time monitoring application system user (asu) according to claim 1 and refer to calibration method, it is characterized in that, server area system to acquisition server collection do not meet the Consumer's Experience that requirement is set time, by being gathered application system performance index corresponding to Consumer's Experience by remote agent, whether come from host performance by performance index localizing faults occurrence cause;
After eliminating main frame reason causes the possibility of fault, the analysis investigation of middleware dimension will be carried out, the inspection of middleware aspect is then judge whether middleware process exists, process opens file quantity, reach the number of visiting people upper limit, can location middleware fault by above-mentioned performance index;
After getting rid of middleware failure cause, carry out the analysis of database processing ability, the configuration of supporting database performance index in the system of server area, gathers different performance index by disparate databases, location database failure cause.
Carry out the investigation of application system self-defect after getting rid of database failure reason, operation management personnel will be reported with alarm form.
3. experience according to real-time monitoring application system user (asu) according to claim 2 and refer to calibration method, it is characterized in that, after the reason that eliminating non-network fault causes Consumer's Experience not good, then carry out the investigation of network reason, the all historical data bags of network fault diagnosis to acquisition server collection are analyzed, judge whether to exist in historical data bag the unresponsive situation of request msg that client user sends, the mechanism if so, then sending ICMP or tracert in network judges that where is interrupted.
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| CN106385339A (en) * | 2016-11-01 | 2017-02-08 | 上海携程商务有限公司 | Monitoring method and monitoring system for access performance of enterprise network |
| CN106506196A (en) * | 2016-10-19 | 2017-03-15 | 上海携程商务有限公司 | Enterprise-level online troubleshooting method and system |
| CN106789442A (en) * | 2017-01-12 | 2017-05-31 | 上海新炬网络信息技术有限公司 | LAN client performance analysis method based on data on flows |
| CN106991035A (en) * | 2017-04-06 | 2017-07-28 | 北京计算机技术及应用研究所 | A kind of Host Supervision System based on micro services framework |
| CN109818806A (en) * | 2019-03-05 | 2019-05-28 | 国网辽宁省电力有限公司信息通信分公司 | A kind of application network management-control method that grid company in-band management is combined with outband management |
| CN110018941A (en) * | 2019-03-04 | 2019-07-16 | 国网辽宁省电力有限公司信息通信分公司 | A kind of application system Monitoring method |
| CN110532153A (en) * | 2019-09-11 | 2019-12-03 | 贵州电网有限责任公司 | A kind of business level user's operation experience visualization system |
| CN111143162A (en) * | 2019-12-12 | 2020-05-12 | 中国长江三峡集团有限公司 | Method for detecting whether application system based on multilayer architecture normally operates |
| CN115277361A (en) * | 2022-06-29 | 2022-11-01 | 国家电网公司华中分部 | Intelligent information system performance analysis method based on big data |
| CN115914039A (en) * | 2022-11-22 | 2023-04-04 | 贵州电网有限责任公司 | Network performance monitoring device and monitoring method thereof |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN106506196A (en) * | 2016-10-19 | 2017-03-15 | 上海携程商务有限公司 | Enterprise-level online troubleshooting method and system |
| CN106385339A (en) * | 2016-11-01 | 2017-02-08 | 上海携程商务有限公司 | Monitoring method and monitoring system for access performance of enterprise network |
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| CN106789442A (en) * | 2017-01-12 | 2017-05-31 | 上海新炬网络信息技术有限公司 | LAN client performance analysis method based on data on flows |
| CN106991035A (en) * | 2017-04-06 | 2017-07-28 | 北京计算机技术及应用研究所 | A kind of Host Supervision System based on micro services framework |
| CN110018941A (en) * | 2019-03-04 | 2019-07-16 | 国网辽宁省电力有限公司信息通信分公司 | A kind of application system Monitoring method |
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| CN110532153A (en) * | 2019-09-11 | 2019-12-03 | 贵州电网有限责任公司 | A kind of business level user's operation experience visualization system |
| CN111143162A (en) * | 2019-12-12 | 2020-05-12 | 中国长江三峡集团有限公司 | Method for detecting whether application system based on multilayer architecture normally operates |
| CN115277361A (en) * | 2022-06-29 | 2022-11-01 | 国家电网公司华中分部 | Intelligent information system performance analysis method based on big data |
| CN115914039A (en) * | 2022-11-22 | 2023-04-04 | 贵州电网有限责任公司 | Network performance monitoring device and monitoring method thereof |
| CN115914039B (en) * | 2022-11-22 | 2024-05-14 | 贵州电网有限责任公司 | Network performance monitoring device and monitoring method thereof |
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Application publication date: 20151111 |