CN104899711A - Service processing method and apparatus - Google Patents

Service processing method and apparatus Download PDF

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Publication number
CN104899711A
CN104899711A CN201410079603.5A CN201410079603A CN104899711A CN 104899711 A CN104899711 A CN 104899711A CN 201410079603 A CN201410079603 A CN 201410079603A CN 104899711 A CN104899711 A CN 104899711A
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China
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business
storage
mark
service order
processing
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CN201410079603.5A
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Chinese (zh)
Inventor
陈岳阳
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Cainiao Smart Logistics Holding Ltd
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Alibaba Group Holding Ltd
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Priority to CN201410079603.5A priority Critical patent/CN104899711A/en
Publication of CN104899711A publication Critical patent/CN104899711A/en
Priority to HK15111826.0A priority patent/HK1211123A1/en
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Abstract

The present application relates to a service processing method and apparatus. The method comprises: in response to generation of a service order with respect to a service object, creating a logistics order comprising a service object identifier and a service channel identifier; determining service process setting corresponding to the service order according to the service channel identifier in the logistics order; determining a storage identifier corresponding to the service order according to the service object identifier and the service processing setting; and conducting logistics processing of the service object according to the storage identifier to complete service processing of the service order. According to the technical solutions provided in the present application, a service processing solution executable by a computer and applicable to a multi-service channel scenario can be achieved, thereby bringing more convenience to user's usage and improving the service processing efficiency.

Description

Method and device for business processing
Technical field
The application relates to internet arena, particularly relates to method and device for business processing.
Background technology
Along with the develop rapidly of Internet technology, inexorable trend is become for the interaction process utilizing Internet technology to carry out multiple business.In service interaction process, owing to being on the increase the demand of service interaction process, facing and how can meet the huge challenge of people to the mutual processing demands of different business better.
In the practical application of service interaction, businessman user at front-end business Object Management group interface issuing service object, and after generating service order or logistics order for this business object, can carry out delivery process to business object in warehouse.Needing to find the storage object of the rear end corresponding with the business object of front end and real article when selecting warehouse delivery, just can complete follow-up delivery operation.Subscriber-coded or the user ID of usually being originated by order associates the business object of front end and the storage object of rear end, runs through whole releases, to carry out delivery process.
But, along with the development of service interaction demand, the business channel of businessman user is more and more abundanter, such as can offer multiple shop, comprise main shop and multiple sub-shop, or can add in point system, comprise supplier and multiple retail trader, or various marketing channel activity such as poly-to one's profit, presell activity etc. can be participated in.Normally the logistics order produced under these business channels is converged to and carry out delivery operation together, the order in such as sub-shop is delivered by the warehouse in main shop, the order of retail trader is delivered by the warehouse of supplier, and the order that various marketing channel produces is delivered by the warehouse in the main shop of businessman user.When this multi-service channel, based on the existing subscriber-coded scheme associating the business object of front end and the storage object of rear end of being originated by order, above-mentioned delivery mechanism cannot be realized.
Therefore, a kind of business processing scheme being suitable for multi-service channel scene newly of demand.
Summary of the invention
The fundamental purpose of the application is to provide a kind of business processing scheme being suitable for multi-service channel scene newly, to overcome the problems referred to above of the prior art.
According to the embodiment of the application aspect, a kind of method for processing business is provided, it is characterized in that, comprising: in response to the generation of the service order for business object, create the logistics order comprising business object mark and business channel mark; According to the business channel mark in described logistics order, determine that the business processing corresponding with described service order is arranged; Arrange according to described business object mark and described business processing, determine that the storage corresponding with described service order identifies; And perform the logistics process of described business object according to described storage mark, to complete the business processing to described service order.
According to the application's embodiment on the other hand, a kind of business processing device is provided, it is characterized in that, comprising: creation module, for the generation in response to the service order for business object, create the logistics order comprising business object mark and business channel mark; First determination module, for according to the business channel mark in described logistics order, determines that the business processing corresponding with described service order is arranged; Second determination module, for arranging according to described business object mark and described business processing, determines that the storage corresponding with described service order identifies; And execution module, for performing the logistics process of described business object according to described storage mark, to complete the business processing to described service order.
Compared with prior art, according to the technical scheme of the application, the business processing scheme being suitable for multi-service channel scene that can be performed by computing machine can be realized, realize unified channel delivery flow process, thus can convenient user use and improve business processing efficiency.
Accompanying drawing explanation
Accompanying drawing described herein is used to provide further understanding of the present application, and form a application's part, the schematic description and description of the application, for explaining the application, does not form the improper restriction to the application.In the accompanying drawings:
Fig. 1 illustrates the process flow diagram of the method for processing business according to the application's embodiment;
Fig. 2 illustrates the process flow diagram of the method for processing business according to another embodiment of the application; And
Fig. 3 illustrates the structured flowchart of the business processing device according to the application's embodiment.
Embodiment
The main thought of the application is just, uniquely to store in a warehouse for multiple front-end business object of each businessman user maintenance customer mark and the mapping relations between business channel and corresponding multi-service channel and rear end the mapping relations of object, for the multiple business channels namely each businessman user determined for business object, use unified delivery flow process.Specifically, determine that businessman user is arranged for the process of this business channel according to the business channel mark in logistics order, and determine the rear end storage object identity corresponding with business object according to the business object mark in logistics order, and then storage information can be determined according to storage object identity, and can determine that the storage corresponding with logistics order identifies (can be understood as the storage address corresponding with logistics order) according to the above-mentioned process setting determined and storage information.The business processing scheme being suitable for multi-service channel scene that can be performed by computing machine can be realized thus, realize unified channel delivery flow process, thus can convenient user use and improve business processing efficiency.
According to the technical scheme of the application, by high abstraction delivery channel model, realize unified channel delivery flow process, the incidence relation of maintenance service channel and user ID and front-end business object and rear end is wherein only needed to store in a warehouse the incidence relation of object, thus solve the delivery issue of businessman user under multi-service channel, realize the business processing scheme being suitable for multi-service channel scene that can be performed by computing machine.
For making the object of the application, technical scheme and advantage clearly, below in conjunction with drawings and the specific embodiments, the application is described in further detail.
The process flow diagram of the method for processing business 100 according to the application's embodiment is shown with reference to figure 1, Fig. 1.
As shown in Figure 1, in step S110 place, in response to the generation of the service order for business object, create the logistics order comprising business object mark and business channel mark.
In the typical apply scene of the application's scheme, business object can refer to various commodity to be purchased, and certainly in addition, in a broad sense, the business object in the application's scheme can contain various article to be dispensed.
The service order of business object can be the list for one or more business objects to be dispensed, and comprises the transmitting-receiving address information that business object relates in service order.Further, in typical scene, buyer user places an order for certain business object and after paying the bill, namely can be considered that service order generates.This service order defines in buyer's user level.
For the service order generated, server can create the logistics order for business object of providing and delivering, and this logistics order defines in businessman's user level.The business channel mark indicating service order source can be comprised in this logistics order, namely businessman's user ID that order is relevant, this businessman's user ID can be the directly related main shop user ID of order, sub-shop user ID or such as poly-ly to calculate, the user ID of the movable participant of presell activity etc. etc.In other words, business channel can be understood as business scenario.In typical apply scene, business channel can refer to the marketing channel of commodity, comprises supply and marketing business and retail trader's channel, many shops channel, various marketing channel etc.Furthermore, business channel mark can comprise order relevant businessman's user ID, various marketing activity marks etc.Such as, certain order is participated in poly-activity to one's profit by certain sub-shop and is produced, then namely business channel mark comprises sub-shop user ID and poly-activity mark to one's profit.When certain order is only by certain sub-shop generation, then business channel mark only comprises sub-shop user ID.
Can also comprise business object mark in logistics order, namely businessman user passes through the mark of the business object that miscellaneous service channel is issued in front end.More specifically, business object mark defines in business channel aspect.The same business object that different business channel is issued can have different business object marks, and these business objects mark is corresponding with same storage object identity, and this point can be described in more detail after a while.
Then in step S120 place, according to the business channel mark in logistics order, determine that the business processing corresponding with service order is arranged.
Here the business processing that business processing arranges the delivery process referring to that businessman user determines for specific transactions channel in advance etc. is arranged.Specifically, the channel delivery template that businessman user can provide according to server, arrange delivery rule for certain business channel, namely business processing is arranged.Such as, movable business channel can be calculated for poly-, principle of delivering nearby is set, imitate principle etc. the most in short-term.
According to a specific embodiment of the application, server can mapping relations between maintenance service channel and user ID.Namely, a user ID can correspond to multiple business channel.Accordingly, just can determine user ID according to business channel mark, then just can get according to user ID the business processing that businessman user corresponding to this user ID pre-establish and arrange.
Next, in step S130 place, arrange according to business object mark and business processing, determine the storage mark corresponding with service order.
Specifically, as previously mentioned, for business object, the storage object identity that existence anduniquess is corresponding, it represents actual services object.According to predetermined business object-storage object map relation, server can determine the storage object identity corresponding with the business object in service order, then according to predetermined storage object-storage information mapping relations, can determine storage information.After determining storage information, arrange according to business processing and can determine that the storage corresponding with current business order identifies further.
The storage information etc. that content can relate to the storage object identity corresponding with business object and object of storing in a warehouse is corresponding of storage information here.According to the design of the application, business object can refer to the front-end object that certain businessman user issues on multiple business channel.In practical business reciprocal process, the front-end object on each business channel all corresponds to the same true storage object of this businessman user rear end.Truly storage object is naturally corresponding to real storage information for this, and storage information such as can comprise object properties, tank farm stock, storage mark (i.e. warehouse, place mark) etc. as color style etc.Such as this front-end business object of iphone5S, it can identify, deposit corresponding to the storage of depositing white iphone5S the storage mark of black iphone5S and deposit the storage mark etc. of silver color iphone5S.The storage mark wherein depositing white iphone5S may relate to again different storage area, such as, deposit storehouse, the Shanghai storage mark of white iphone5S, storehouse, Beijing storage mark etc.
Next, in step S140 place, perform the logistics process of business object according to storage mark, to complete the business processing to service order.
Specifically, the shipping room of the business object that service order relates to can be determined according to storage mark, and then follow-up delivery/logistics process can be performed.Particularly, for the shipping room determined, can generate and perform corresponding logistics distribution scheme, thus the business processing of finishing service order.
So far composition graphs 1 describes the method for processing business according to the application's embodiment.Wherein by realizing the business processing scheme being suitable for multi-service channel scene that can be performed by computing machine, thus realizing the robotization channel delivery process under multi-service channel scene, greatly improving business processing efficiency, and convenient for users to use.
Below in conjunction with Fig. 2, the method for processing business according to other embodiment of the application is described in more detail.
The process flow diagram of the method for processing business 200 according to another embodiment of the application is shown with reference to Fig. 2, Fig. 2.
As shown in Figure 2, in step S210 place, in response to the generation of the service order for business object, create the logistics order comprising business object mark and business channel mark.The process of this step is similar to the process of the step S110 that composition graphs 1 above describes, and repeats no more here.
In step S220 place, according to predetermined business channel-user's mapping relations, determine the user ID corresponding with business channel mark.
As previously mentioned, server can mapping relations between maintenance service channel and user ID.Namely, a user ID can correspond to multiple business channel.According to this preset mapping relation, the user ID corresponding with the business channel mark in logistics order can be determined.
Here it is pointed out that user ID refers to the businessman user for business object determination multiple business channel.Particularly, user ID can refer to businessman's user ID in the main shop when comprising main shop and multiple sub-shop.User ID also can refer in the businessman's user ID for the supply and marketing business under point system.User ID also can refer to businessman's user ID in the main shop when participating in various marketing activity.In other words, this businessman user can be understood as the promoter of business channel.
Next, in step S230 place, set is set according to user ID determination business processing.
Here it is pointed out that the different business process related under businessman user can pre-set each business channel is arranged (delivery rule), namely business processing arranges set.
Particularly, according to the user ID of businessman user, can obtain the intended service process corresponding with this businessman user and arrange set, this set comprises the delivery rule that this businessman user is arranged for each business channel.
In a particular embodiment, business processing is arranged and can be represented by the channel shipping entity module shown in table 1 below to table 4.
Table 1
Table 2
Table 3
Table 4
After determining business processing and set is set, enter step S240, according to business channel mark, arrange set from business processing and determine that the business processing corresponding with service order is arranged.
That is, determine after the business processing corresponding with businessman user ID arrange set, the business channel mark that the logistics order that can generate according to current business order comprises, determine that the business processing that the business channel corresponding with current business order is corresponding is arranged, namely predetermined delivery rule.
Next, in step S250 place, according to predetermined business object-storage object map relation, determine the storage object identity corresponding with business object.
Specifically, as previously mentioned, the same business object that different business channel is issued can have different business object marks, and these business objects mark is corresponding with same storage object identity.This storage object identity is corresponding with actual warehousing object (store in a warehouse sku).
According to the embodiment of the application, server can maintenance service object and storage object between mapping relations.Such as business object-storage object map relation can front and back end object association entity module as shown in Table 5 below represent.
Table 5
Next, in step S260 place, according to predetermined storage object-storage information mapping relations, determine the storage information corresponding with storage object identity.
Specifically, server can safeguard the mapping relations between storage object and storage information.As already mentioned before, storage object identity and the storage information corresponding with this storage object identity, the attribute of object of such as storing in a warehouse, tank farm stock, storage identify etc. storage information.Storage mark can comprise all warehouses mark corresponding to storage object.According to the specific embodiment of the application, storage object-storage information mapping relations can be expressed as shown in table 6 and table 7 like that.
Table 6
Table 7
In step S270 place, arrange and storage information according to business processing, determine the storage mark corresponding with business object.
Namely, according to businessman user in advance for the delivery rule that business channel is arranged, the shipping room of this service order is selected.Such as, the storage corresponding with iphone5S business object identifies and comprises white Shang Haicang, black Shang Haicang, white Bei Jingcang, black Bei Jingcang, for the white iphone5S service order that buyer user location is Hangzhou, according to preset delivery principle nearby, can select the shipping room of this service order be storehouse, white Shanghai storage mark.
Next, in step S280 place, for storage mark, generate and perform the logistics processing scheme of business object, to complete the business processing to service order.
Particularly, the shipping room of service order can be determined according to storage mark, thus logistics processing scheme and the distribution project of service order can be generated, and perform the program thus the business processing of finishing service order.
According to the specific embodiment of the application, server can form logistics shipment schedule document, field, storehouse document for logistics order and join field document to complete the actual delivery operation of logistics order.
Wherein, logistics shipment schedule document can follow service order 1:1 relation, is mainly used to record the essential information of logistics document and follows the tracks of the delivery situation of logistics document.
Field, storehouse document can comprise field, storehouse essential information document and storehouse domain object document, the main document describing operation in storehouse, during delivery operation, the commodity on shelf is changed into parcel.This field, storehouse essential information document is the document describing field, storehouse, comprises action type (outbound and warehouse-in), logistics essential information, warehouse number, consignee's information etc.This storehouse domain object document is the commodity document describing field, storehouse, comprises main business order number and subservice order number, object ID, Quantity Shipped etc.
Join field document can comprise and join field essential information document and join domain object document, the main document describing dispensing field, follows the tracks of the circulation process of logistics parcel during logistics distribution.This joins field essential information document is the document describing dispensing field, comprises the essential information of parcel, as consignee's information, express delivery information, Air Way Bill No. etc.This joins domain object document is the commodity document describing dispensing field, comprises main business order number and subservice order number, object ID, Quantity Shipped etc.
To the method for processing business that described herein according to another embodiment of the application, there is shown delivery channel entity module, front and back end object association entity module and layering logistics order system module, solve the delivery issue of businessman user under multi-service channel, front and back end object association problem and logistics order running through in actual releases instruct problem really.The business processing scheme being suitable for multi-service channel scene that can be performed by computing machine can be realized thus, thus improve business processing speed and user-friendly.
Similar with method for processing business described above, the embodiment of the present application additionally provides corresponding business processing device.
Fig. 3 shows the structured flowchart of the business processing device 300 according to the application's embodiment.
As shown in Figure 3, device 300 can comprise creation module 310, first determination module 320, second determination module 330 and execution module 340.
Specifically, creation module 310 may be used for the generation in response to the service order for business object, creates the logistics order comprising business object mark and business channel mark.First determination module 320 may be used for according to the business channel mark in logistics order, determines that the business processing corresponding with service order is arranged.Second determination module 330 may be used for arranging according to business object mark and business processing, determines the storage mark corresponding with service order.Execution module 340 may be used for the logistics process performing business object according to storage mark, to complete the business processing to service order.
According to the embodiment of the application, the first determination module 320 may further include (not shown): user ID determination submodule, for according to predetermined business channel-user's mapping relations, determines the user ID corresponding with described business channel mark; And process arranges and determines submodule, for according to described user ID and described business channel mark, determines that the business processing corresponding with described service order is arranged.
According to the more specifically embodiment of the application, process is arranged determines that submodule may further include (not shown): submodule is determined in set, for according to user ID, determines that corresponding business processing arranges set; And arrange and determine submodule, for according to business channel mark, arrange set from business processing and determine that the business processing corresponding with service order is arranged.
According to the embodiment of the application, second determination module 330 may further include (not shown): storage object identity determination submodule, for according to predetermined business object-storage object map relation, determine to identify corresponding storage object identity with described business object; Storage information determination submodule, for according to predetermined storage object-storage information mapping relations, determines the storage information corresponding with described storage object identity; And storage mark determines submodule, for arranging and described storage information according to described business processing, determines that the storage corresponding with described business object identifies.
According to the embodiment of the application, execution module 340 may further include (not shown): generate and implementation sub-module, for for storage mark, generates and performs the logistics processing scheme of business object, to complete the business processing to service order.
Business processing device described above is corresponding with the process of the method for processing business described before, therefore, about its detail, see the method for processing business described before, can repeat no more here.
It will be understood by those skilled in the art that the embodiment of the application can be provided as method, system or computer program.Therefore, the application can adopt the form of complete hardware embodiment, completely software implementation or the embodiment in conjunction with software and hardware aspect.And the application can adopt in one or more form wherein including the upper computer program implemented of computer-usable storage medium (including but not limited to magnetic disk memory, CD-ROM, optical memory etc.) of computer usable program code.
In one typically configuration, computing equipment comprises one or more processor (CPU), input/output interface, network interface and internal memory.
Internal memory may comprise the volatile memory in computer-readable medium, and the forms such as random access memory (RAM) and/or Nonvolatile memory, as ROM (read-only memory) (ROM) or flash memory (flashRAM).Internal memory is the example of computer-readable medium.
Computer-readable medium comprises permanent and impermanency, removable and non-removable media can be stored to realize information by any method or technology.Information can be computer-readable instruction, data structure, the module of program or other data.The example of the storage medium of computing machine comprises, but be not limited to phase transition internal memory (PRAM), static RAM (SRAM), dynamic RAM (DRAM), the random access memory (RAM) of other types, ROM (read-only memory) (ROM), Electrically Erasable Read Only Memory (EEPROM), fast flash memory bank or other memory techniques, read-only optical disc ROM (read-only memory) (CD-ROM), digital versatile disc (DVD) or other optical memory, magnetic magnetic tape cassette, tape magnetic rigid disk stores or other magnetic storage apparatus or any other non-transmitting medium, can be used for storing the information can accessed by computing equipment.According to defining herein, computer-readable medium does not comprise temporary computer readable media (transitory media), as data-signal and the carrier wave of modulation.
Also it should be noted that, term " comprises ", " comprising " or its any other variant are intended to contain comprising of nonexcludability, thus make to comprise the process of a series of key element, method, commodity or equipment and not only comprise those key elements, but also comprise other key elements clearly do not listed, or also comprise by the intrinsic key element of this process, method, commodity or equipment.When not more restrictions, the key element limited by statement " comprising ... ", and be not precluded within process, method, commodity or the equipment comprising described key element and also there is other identical element.
The foregoing is only the embodiment of the application, be not limited to the application.To those skilled in the art, the application can have various modifications and variations.Any amendment done within all spirit in the application and principle, equivalent replacement, improvement etc., within the right that all should be included in the application.

Claims (10)

1. a method for processing business, is characterized in that, comprising:
In response to the generation of the service order for business object, create the logistics order comprising business object mark and business channel mark;
According to the business channel mark in described logistics order, determine that the business processing corresponding with described service order is arranged;
Arrange according to described business object mark and described business processing, determine that the storage corresponding with described service order identifies; And
The logistics process of described business object is performed, to complete the business processing to described service order according to described storage mark.
2. method according to claim 1, is characterized in that, describedly determines the step that the business processing corresponding with described service order is arranged to comprise further according to the business channel mark in described logistics order:
According to predetermined business channel-user's mapping relations, determine the user ID corresponding with described business channel mark; And
According to described user ID and described business channel mark, determine that the business processing corresponding with described service order is arranged.
3. method according to claim 2, is characterized in that, describedly determines the step that the business processing corresponding with described service order is arranged to comprise further according to described user ID and described business channel mark:
According to described user ID, determine that corresponding business processing arranges set; And
According to described business channel mark, arrange set from described business processing and determine that the business processing corresponding with described service order is arranged.
4. method according to claim 1, is characterized in that, describedly arranges according to described business object mark and described business processing the step determining that the storage corresponding with described service order identifies, and comprises further:
According to predetermined business object-storage object map relation, determine to identify corresponding storage object identity with described business object;
According to predetermined storage object-storage information mapping relations, determine the storage information corresponding with described storage object identity; And
Arrange and described storage information according to described business processing, determine that the storage corresponding with described business object identifies.
5. method according to claim 1, is characterized in that, the described logistics process according to the described business object of described storage mark execution, to complete the step of the business processing to described service order, comprises further:
For described storage mark, generate and perform the logistics processing scheme of described business object, to complete the business processing to described service order.
6. a business processing device, is characterized in that, comprising:
Creation module, for the generation in response to the service order for business object, creates the logistics order comprising business object mark and business channel mark;
First determination module, for according to the business channel mark in described logistics order, determines that the business processing corresponding with described service order is arranged;
Second determination module, for arranging according to described business object mark and described business processing, determines that the storage corresponding with described service order identifies; And
Execution module, for performing the logistics process of described business object according to described storage mark, to complete the business processing to described service order.
7. device according to claim 6, is characterized in that, described first determination module comprises further:
User ID determination submodule, for according to predetermined business channel-user's mapping relations, determines the user ID corresponding with described business channel mark; And
Process is arranged determines submodule, for according to described user ID and described business channel mark, determines that the business processing corresponding with described service order is arranged.
8. device according to claim 7, is characterized in that, described process is arranged determines that submodule comprises further:
Submodule is determined in set, for according to described user ID, determines that corresponding business processing arranges set; And
Arrange and determine submodule, for according to described business channel mark, arrange set from described business processing and determine that the business processing corresponding with described service order is arranged.
9. device according to claim 6, is characterized in that, described second determination module comprises further:
Storage object identity determination submodule, for according to predetermined business object-storage object map relation, determines to identify corresponding storage object identity with described business object;
Storage information determination submodule, for according to predetermined storage object-storage information mapping relations, determines the storage information corresponding with described storage object identity; And
Storage mark determines submodule, for arranging and described storage information according to described business processing, determines that the storage corresponding with described business object identifies.
10. device according to claim 6, is characterized in that, described execution module comprises further:
Generate and implementation sub-module, for identifying for described storage, generating and performing the logistics processing scheme of described business object, to complete the business processing to described service order.
CN201410079603.5A 2014-03-05 2014-03-05 Service processing method and apparatus Pending CN104899711A (en)

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