CN104881350A

CN104881350A - Method and device for confirming user experience and method and device for assisting in user experience confirmation

Info

Publication number: CN104881350A
Application number: CN201510218948.9A
Authority: CN
Inventors: 矫萍萍; 王笑晓; 黄硕; 唐萌萌; 曾俊梅; 陈浩; 万东海; 魏君颖; 贺依鸣; 王大力; 张金
Original assignee: Beijing Baidu Netcom Science and Technology Co Ltd
Current assignee: Baidu Online Network Technology Beijing Co Ltd; Beijing Baidu Netcom Science and Technology Co Ltd
Priority date: 2015-04-30
Filing date: 2015-04-30
Publication date: 2015-09-02
Anticipated expiration: 2035-04-30
Also published as: CN104881350B; WO2016173223A1

Abstract

The invention provides a method and a device for confirming user experience and a method and a device for assisting in user experience confirmation. The method for confirming the user experience includes the steps of acquiring operation records that a user operates a to-be-analyzed object; confirming operation characteristics that the user operates the to-be-analyzed object based on the operation records; confirming user experience information about the to-be-analyzed object based on the operation characteristics. Compared with the prior art, the methods and the devices in the scheme have the advantages that the user experience can be analyzed and confirmed automatically, the problems of low efficiency and inconvenience in operation caused by analysis in anthropic modes such as anthropic observation, questionnaire survey and user feedback or the problems of result error caused by anthropic or objective factors and the like in the prior art are avoided, higher efficiency can be achieved and more objective analysis results can be obtained.

Description

For determining Consumer's Experience and the auxiliary method and apparatus determining Consumer's Experience

Technical field

The present invention relates to computer realm, particularly relating to a kind of for determining Consumer's Experience and the auxiliary method and apparatus determining Consumer's Experience.

Background technology

In prior art, when needing the Consumer's Experience determining software product, conventional method is undertaken by manual observation, survey, user feedback.But the method for routine exists inefficiency, the problems such as inconvenient operation, also may cause the deviation of result because of artificial or subjective factor etc.Therefore, how automatic analysis determine that Consumer's Experience information is a problem needing to solve.

Summary of the invention

The object of this invention is to provide a kind of method and apparatus for determining Consumer's Experience and a kind of for the auxiliary method and apparatus determining Consumer's Experience.

According to an aspect of the present invention, provide a kind of method for determining Consumer's Experience, wherein, the method comprises the following steps:

The operation note of-acquisition user operation object to be analyzed;

-based on described operation note, determine the operating characteristics of object to be analyzed described in described user operation;

-based on described operating characteristics, determine the Consumer's Experience information of described object to be analyzed.

According to another aspect of the present invention, provide a kind of device for determining Consumer's Experience, wherein, this device comprises:

-for obtaining the device of the operation note of user operation object to be analyzed;

-for based on described operation note, determine the device of the operating characteristics of object to be analyzed described in described user operation;

-for based on described operating characteristics, determine the device of the Consumer's Experience information of described object to be analyzed.

According to a further aspect of the invention, provide a kind of at subscriber equipment end for the auxiliary method determining Consumer's Experience, wherein, the method comprises:

-operation of analytic target is treated according to user, generating run record, this operation note is for determining the Consumer's Experience information of described object to be analyzed.

According to a further aspect of the invention, provide a kind of at subscriber equipment end for the auxiliary device determining Consumer's Experience, wherein, this device comprises:

-for treating the operation of analytic target according to user, generating run record, this operation note is for determining the device of the Consumer's Experience information of described object to be analyzed.

Compared with prior art, the present invention is by obtaining the operation note of user operation object to be analyzed, and based on this operation note, determine the operating characteristics of this object to be analyzed of user operation, then based on this operating characteristics, determine the Consumer's Experience information of this object to be analyzed, thus achieve for Consumer's Experience automatic analysis and determine, avoid prior art and carry out analyzing caused inefficiency by the artificial mode such as manual observation, survey, user feedback, inconvenient operation, or because the problems such as the result error that causes of artificial or subjective factor.Compared with prior art, the present invention has higher efficiency, and analysis result is also more objective.

Accompanying drawing explanation

By reading the detailed description done non-limiting example done with reference to the following drawings, other features, objects and advantages of the present invention will become more obvious:

Fig. 1 illustrates the process flow diagram of the method for determining Consumer's Experience of the embodiment according to one aspect of the invention;

Fig. 2 illustrate embodiment according to a further aspect of the present invention at subscriber equipment end for the auxiliary process flow diagram determining the method for Consumer's Experience;

Fig. 3 illustrates the schematic diagram of the device for determining Consumer's Experience of the embodiment according to another aspect of the present invention;

Fig. 4 illustrate according to the embodiment of another aspect of the present invention at subscriber equipment end for the auxiliary schematic diagram determining the device of Consumer's Experience.

In accompanying drawing, same or analogous Reference numeral represents same or analogous parts.

Embodiment

Before in further detail exemplary embodiment being discussed, it should be mentioned that some exemplary embodiments are described as the process or method described as process flow diagram.Although operations is described as the process of order by process flow diagram, many operations wherein can be implemented concurrently, concomitantly or simultaneously.In addition, the order of operations can be rearranged.Described process can be terminated when its operations are completed, but can also have the additional step do not comprised in the accompanying drawings.Described process can correspond to method, function, code, subroutine, subroutine etc.

Within a context alleged " computer equipment ", also referred to as " computer ", refer to the intelligent electronic device that can be performed the predetermined process such as numerical evaluation and/or logical calculated process by operation preset program or instruction, it can comprise processor and storer, the survival instruction that prestores in memory is performed to perform predetermined process process by processor, or perform predetermined process process by the hardware such as ASIC, FPGA, DSP, or combined by said two devices and realize.Computer equipment includes but not limited to server, PC, notebook computer, panel computer, smart mobile phone etc.

Described computer equipment comprises subscriber equipment and the network equipment.Wherein, described subscriber equipment includes but not limited to computer, smart mobile phone, PDA etc.; The described network equipment includes but not limited to the server group that single network server, multiple webserver form or the cloud be made up of a large amount of computing machine or the webserver based on cloud computing (Cloud Computing), wherein, cloud computing is the one of Distributed Calculation, the super virtual machine be made up of a group loosely-coupled computing machine collection.Wherein, described computer equipment isolated operation can realize the present invention, also accessible network by realizing the present invention with the interactive operation of other computer equipments in network.Wherein, the network residing for described computer equipment includes but not limited to internet, wide area network, Metropolitan Area Network (MAN), LAN (Local Area Network), VPN etc.

It should be noted that; described subscriber equipment, the network equipment and network etc. are only citing; other computer equipments that are existing or that may occur from now on or network, as being applicable to the present invention, within also should being included in scope, and are contained in this with way of reference.

Method (some of them are illustrated by process flow diagram) discussed below can be implemented by hardware, software, firmware, middleware, microcode, hardware description language or its combination in any.When implementing by software, firmware, middleware or microcode, program code or code segment in order to implement necessary task can be stored in machine or computer-readable medium (such as storage medium).(one or more) processor can implement necessary task.

Concrete structure disclosed herein and function detail are only representational, and are the objects for describing exemplary embodiment of the present invention.But the present invention can carry out specific implementation by many replacement forms, and should not be construed as only being limited to the embodiments set forth herein.

Should be understood that, although may have been used term " first ", " second " etc. here to describe unit, these unit should not limit by these terms.These terms are used to be only used to a unit and another unit to distinguish.For example, when not deviating from the scope of exemplary embodiment, first module can be called as second unit, and second unit can be called as first module similarly.Here used term "and/or" comprise one of them or more any and all combinations of listed associated item.

Should be understood that, when a unit is called as " connection " or " coupling " to another unit, it can directly connect or be coupled to another unit described, or can there is temporary location.On the other hand, " when being directly connected " or " directly coupled " to another unit, then there is not temporary location when a unit is called as.Should explain in a comparable manner the relation be used between description unit other words (such as " and be in ... between " compared to " and be directly in ... between ", " with ... contiguous " compared to " and with ... be directly close to " etc.).

Here used term is only used to describe specific embodiment and be not intended to limit exemplary embodiment.Unless context refers else clearly, otherwise singulative used here " ", " one " are also intended to comprise plural number.It is to be further understood that, the existence of the feature that term used here " comprises " and/or " comprising " specifies to state, integer, step, operation, unit and/or assembly, and do not get rid of and there is or add other features one or more, integer, step, operation, unit, assembly and/or its combination.

Also it should be mentioned that and to replace in implementation at some, the function/action mentioned can according to being different from occurring in sequence of indicating in accompanying drawing.For example, depend on involved function/action, in fact the two width figure in succession illustrated can perform simultaneously or sometimes can perform according to contrary order substantially.

Below in conjunction with accompanying drawing, the present invention is described in further detail.

Fig. 1 is the process flow diagram of the method for determining Consumer's Experience of embodiment according to one aspect of the invention.

Wherein, the method for the present embodiment can be realized by subscriber equipment and the network equipment.Described subscriber equipment includes but not limited to PC, panel computer, smart mobile phone, PDA etc.The described network equipment includes but not limited to the server group that single network server, multiple webserver form or the cloud be made up of a large amount of computing machine or the webserver based on cloud computing (Cloud Computing), wherein, cloud computing is the one of Distributed Calculation, the super virtual machine be made up of a group loosely-coupled computing machine collection.

It should be noted that, described subscriber equipment is only citing, and other network equipments that are existing or that may occur from now on and subscriber equipment, as being applicable to the present invention, within also should being included in scope, and are contained in this with way of reference.

First, in step s 11, the operation note of user operation object to be analyzed will be obtained.

Herein, object to be analyzed means its Consumer's Experience of analysis to obtain the object of its Consumer's Experience information.Object to be analyzed can be any software related object, such as software interface, webpage etc.It will be understood by those skilled in the art that the above-mentioned description for object to be analyzed is only citing, any object being applicable to the principle of the invention is contained in this all by reference.

Herein, the operation note of user operation object to be analyzed means user treats the operation that analytic target carries out record by input equipment.Operation note can for when such as user operates object to be analyzed by input equipment, the track record of this input equipment, such as mouse track record etc.Operation note can also for when such as user operates object to be analyzed by input equipment, the input record of this input equipment, and such as mouse clicks input record, input through keyboard record etc.In addition, the temporal information that user carries out operating can also be comprised in operation note, the more specific location information etc. of operation.Herein, input equipment comprises the equipment that can be used for inputting of any types such as mouse, keyboard, touch-screen.

Particularly, can by file reading system, by special interface or the operation note being obtained user operation object to be analyzed by modes such as networks.

Then, in step s 12, based on this operation note, the operating characteristics of this object to be analyzed of this user operation will be determined.

Herein, operating characteristics can comprise following at least any one:

-described user clicks the number of clicks of the same area in described object to be analyzed;

-described user carries out the input number of times of input operation in the same input area of described object to be analyzed;

The operation duration of object to be analyzed described in-described user operation;

Trajector deviation between the track of object to be analyzed described in-described user operation and desired trajectory.

Wherein, region means certain the ad-hoc location scope in object to be analyzed.Such as, when object to be analyzed is webpage, region can be the element-specific in this webpage, such as read-only text box, then the operating characteristics of this object to be analyzed of user operation can click the number of clicks of this read-only text box for this user.

Herein, input area means the region can carrying out input operation for user.Such as, when object to be analyzed is webpage, input area can be certain the input text frame in this webpage, then user carries out the input number of times of input operation in the same input area of this object to be analyzed can be the input number of times that this user carries out input operation in this input text frame.

Herein, the operation duration of user operation object to be analyzed refers to that user is starting to be operated to this object to be analyzed duration between the operation that this user terminates this analytic target.

Herein, the trajector deviation between the track of this object to be analyzed of user operation and the desired trajectory of this object to be analyzed refers to the gap between track.Track can be made up of a series of coordinate points or coordinate points position range.When user operates this object to be analyzed, record the coordinate points position of this user each operation, then the coordinate points position of each operation defines the track of this object to be analyzed of user operation.Desired trajectory can by such as operating this object to be analyzed in more excellent mode time, record coordinate points position or the position range of each operation, then the coordinate points position operated for each time or position range define the desired trajectory of this object to be analyzed.Can by each coordinate points in order and in the desired trajectory of this object to be analyzed of each coordinate points in the track of this object to be analyzed of user operation be compared the gap drawn between track.Such as, when two coordinate points positions of comparison are identical or close, or when in the coordinate points position range that another comparison is dropped in the coordinate points position of comparison, can think that gap is less.Otherwise, then think that gap is larger.It will be understood by those skilled in the art that herein, the associated description for track and trajector deviation is only exemplary and indefiniteness description, there are other various implementations and does not deviate from spirit of the present invention or category, and being contained in this by reference.

Particularly, the operating characteristics of this object to be analyzed of this user operation can be determined by the track record of input equipment included in operation note obtained in step s 11 and/or the input record of input equipment.

Such as, by the input record of input equipment included in analysis operation record and/or track record, the number of clicks that user clicks the same area in described object to be analyzed can be obtained.Also can by the input record of input equipment included in analysis operation record and/or track record to obtain the input number of times that user carries out input operation in the same input area of described object to be analyzed.Can also by the temporal information in analysis operation record to obtain the operation duration of object to be analyzed described in user operation.Or also by the input record of input equipment included in analysis operation record and/or track record, the track of object to be analyzed described in user operation can be obtained.And the desired trajectory of this track and this object to be analyzed is compared the trajector deviation that obtains between the two according to method mentioned above.

It will be understood by those skilled in the art that, herein, associated description for the operating characteristics determining user operation object to be analyzed based on operation note is only exemplary and indefiniteness describes, there are other various implementations and do not deviate from spirit of the present invention or category, and being contained in this by reference.

Then, in step s 13, based on aforesaid operations feature, the Consumer's Experience information of object to be analyzed can be determined.

In one embodiment, the number of clicks of the same area can clicked in object to be analyzed based on user determines the Consumer's Experience information of this object to be analyzed.Particularly, described number of clicks and predetermined threshold can be compared and determine this Consumer's Experience information.Such as, when described number of clicks exceedes predetermined threshold, then may there are the potential problems affecting user operation in object to be analyzed, then can determine that the Consumer's Experience of this object to be analyzed is poor.And for the regional of this object to be analyzed, when the number of clicks that user clicks this region does not all exceed predetermined threshold, then can think that this object user to be analyzed experiences normally.In one embodiment, for each zones of different of this object to be analyzed, weights can also be set, and weighted mean value user being clicked regional and predetermined threshold as above compare to obtain the Consumer's Experience information of this object to be analyzed.It will be understood by those skilled in the art that, herein, number of clicks for the same area clicked in object to be analyzed based on user determines that the associated description of the Consumer's Experience information of this object to be analyzed is only exemplary and indefiniteness description, there are other various implementations and do not deviate from spirit of the present invention or category, and being contained in this by reference.

In another embodiment, the input number of times that can carry out input operation based on user in the same input area of object to be analyzed determines the Consumer's Experience information of this object to be analyzed.Particularly, described input number of times and predetermined threshold can be compared and determine this Consumer's Experience information.Such as, when described input number of times exceedes predetermined threshold, then may there are the potential problems affecting user operation in object to be analyzed, then can determine that the Consumer's Experience of this object to be analyzed is poor.And for each input area of this object to be analyzed, when user does not all exceed predetermined threshold at the input number of times of the input operation that this input area carries out, then can think that this object user to be analyzed experiences normally.In one embodiment, for each different input area of this object to be analyzed, weights can also be set, and weighted mean value user being carried out the input number of times of input operation at each input area and predetermined threshold as above compare to obtain the Consumer's Experience information of this object to be analyzed.It will be understood by those skilled in the art that, herein, the input number of times carrying out input operation based on user in the same input area of object to be analyzed is determined that the associated description of the Consumer's Experience information of this object to be analyzed is only exemplary and indefiniteness description, there are other various implementations and do not deviate from spirit of the present invention or category, and being contained in this by reference.

In yet another embodiment, the Consumer's Experience information of object to be analyzed described in described user operation can be determined based on the operation duration of user operation object to be analyzed.Particularly, described operation duration and predetermined threshold can be compared and determine this Consumer's Experience information.Such as, when the described operation duration exceedes predetermined threshold, then may there are the potential problems affecting user operation in object to be analyzed, then can determine that the Consumer's Experience of this object to be analyzed is poor.And when the described operation duration does not exceed predetermined threshold, then can think that this object user to be analyzed experiences normally.It will be understood by those skilled in the art that, herein, the associated description of the Consumer's Experience information of object to be analyzed described in described user operation is determined to be only exemplary for the operation duration based on user operation object to be analyzed and indefiniteness describes, there are other various implementations and do not deviate from spirit of the present invention or category, and being contained in this by reference.

In a further embodiment, based on the trajector deviation between the track of user operation object to be analyzed and the desired trajectory of described object to be analyzed, the Consumer's Experience information of object to be analyzed described in described user operation can be determined.Particularly, described trajector deviation and predetermined threshold can be compared and determine this Consumer's Experience information.Such as, when described trajector deviation exceedes predetermined threshold, then may there are the potential problems affecting user operation in object to be analyzed, then can determine that the Consumer's Experience of this object to be analyzed is poor.And when described trajector deviation does not exceed predetermined threshold, then can think that this object user to be analyzed experiences normally.It will be understood by those skilled in the art that, herein, for based on the trajector deviation between the track of user operation object to be analyzed and the desired trajectory of described object to be analyzed, the associated description of the Consumer's Experience information of object to be analyzed described in described user operation is determined to be only exemplary and indefiniteness describes, there are other various implementations and do not deviate from spirit of the present invention or category, and being contained in this by reference.

In a preferred embodiment, based on according to the determined every Consumer's Experience information of method mentioned above, the Consumer's Experience information of this object to be analyzed can also be determined.Such as, according to method mentioned above, click the number of clicks of the same area in object to be analyzed based on user, determine that the Consumer's Experience information of this object to be analyzed is good; In the same input area of object to be analyzed, carry out the input number of times of input operation based on user, determine that the Consumer's Experience information of this object to be analyzed is extreme difference; Based on the operation duration of user operation object to be analyzed, determine that the Consumer's Experience information of object to be analyzed described in described user operation is poor.Then based on the mean value of above-mentioned every Consumer's Experience information, can show that the Consumer's Experience information of this object to be analyzed is poor.In a preferred embodiment, can also be weighted every Consumer's Experience information, and draw the Consumer's Experience information of this object to be analyzed by the weighted mean value of every Consumer's Experience information.It will be understood by those skilled in the art that, herein, for based on according to the determined every Consumer's Experience information of method mentioned above, the associated description of the Consumer's Experience information of this object to be analyzed is determined to be only exemplary and indefiniteness describes, there are other various implementations and do not deviate from spirit of the present invention or category, and being contained in this by reference.

In one embodiment, for multiple user, the quantity of the user of first threshold can be exceeded based on the number of clicks of the same area wherein clicked in object to be analyzed, determine the Consumer's Experience information of described object to be analyzed.Such as, for 100 users, the quantity that the number of clicks wherein clicking the same area in object to be analyzed exceedes the user of first threshold is 30, and this quantity exceedes predetermined threshold 20.Then can think that this object to be analyzed exists the potential problems affecting user operation, thus determine that the Consumer's Experience information of this object to be analyzed is poor.Otherwise, if this quantity does not exceed predetermined threshold, then can determine that the Consumer's Experience information of this object to be analyzed is normal.

In another embodiment, for multiple user, can based on described in input the quantity that number of times exceedes the user of Second Threshold, determine the Consumer's Experience information of described object to be analyzed.Such as, for 100 users, the quantity that the input number of times carrying out input operation in the same input area wherein in object to be analyzed exceedes the user of Second Threshold is 60, and this quantity far exceedes predetermined threshold 10.Then can think that this object to be analyzed exists the potential problems having a strong impact on user operation, thus determine that the Consumer's Experience information of this object to be analyzed is extreme difference.Otherwise, if this quantity does not exceed predetermined threshold, then can determine that the Consumer's Experience information of this object to be analyzed is good.

In yet another embodiment, for multiple user, based on the wherein said operation duration more than the quantity of the user of the 3rd threshold value, the Consumer's Experience information of described object to be analyzed can be determined.Such as, for 100 users, wherein operating the duration is 5 more than the quantity of the user of the 3rd threshold value, and this quantity is lower than predetermined threshold 10.Then can think that this object to be analyzed does not exist the potential problems affecting user operation, thus determine that the Consumer's Experience information of this object to be analyzed is normal.Otherwise, if this quantity exceedes predetermined threshold, then can determine that the Consumer's Experience information of this object to be analyzed is poor.

In a further embodiment, for multiple user, based on the quantity of wherein said trajector deviation more than the user of the 4th threshold value, the Consumer's Experience information of described object to be analyzed can be determined.Such as, for 100 users, the deviation wherein operated between the track of object to be analyzed and the desired trajectory of this object to be analyzed is 25 more than the quantity of the user of the 4th threshold value, and this quantity is slightly above predetermined threshold 20.Then can think that this object to be analyzed may exist the potential problems affecting user operation, thus determine that the Consumer's Experience information of this object to be analyzed is deviation.Otherwise, if this quantity does not exceed predetermined threshold, then can determine that the Consumer's Experience information of this object to be analyzed is normal.In addition, going back in an embodiment, for multiple user, based on the difference between the described track record wherein between each user, the Consumer's Experience information of described object to be analyzed can be determined.Such as, for 100 users, the track record of this object to be analyzed of each user operation can be carried out statistical study to draw its difference.When statistic analysis result be difference between user trajectory be greater than predetermined threshold time, then can think that this object to be analyzed may exist the factor affecting user operation, such as not for user provides information clearly, thus user is made to be undertaken operating by its personal experience thus operation trace among different users differs greatly.Then can determine that the Consumer's Experience information of this object to be analyzed is poor.

In addition, in one embodiment, for multiple user, based on determined every Consumer's Experience information, the Consumer's Experience information of described object to be analyzed can also be determined.Such as, can average for above-mentioned every Consumer's Experience information, or be weighted average to draw the Consumer's Experience information of described object to be analyzed.

In one embodiment, for multiple user, first based on each user operating characteristics separately, the Consumer's Experience information of each user operation object to be analyzed can be determined.Then, based on the Consumer's Experience information of each user operation object to be analyzed, determine the Consumer's Experience information of this object to be analyzed.Such as, for 100 users, according to method mentioned above, the respective operating characteristics of these 100 user operation objects to be analyzed can be obtained.And according to method mentioned above based on respective operating characteristics, the Consumer's Experience information of this object to be analyzed of each user operation can be determined.Assuming that its result is that its Consumer's Experience information operating this object to be analyzed is poor for wherein 70 users; For wherein 20 users, its result is normal; For wherein 10 users, its result is better.Then can by the Consumer's Experience information averaged of each user to draw the Consumer's Experience information of this object to be analyzed.Such as, in upper routine result, the Consumer's Experience information of this object to be analyzed is poor.In one embodiment, can also distribute weights to user, such as, according to user type, or user experience value etc. distributes different weights.And the Consumer's Experience information of each user is weighted on average, to draw the Consumer's Experience information of this object to be analyzed.In another embodiment, can also by its Consumer's Experience information lower than certain threshold value, quantity and the predetermined threshold of the such as user that Consumer's Experience information is poor compare.If the use exceeding predetermined threshold number has poor Consumer's Experience information per family, then determine that the Consumer's Experience information of this object to be analyzed is poor.It will be understood by those skilled in the art that, herein, for the Consumer's Experience information of each user operation object to be analyzed, the associated description of the Consumer's Experience information of this object to be analyzed is determined to be only exemplary and indefiniteness describes, there are other various implementations and do not deviate from spirit of the present invention or category, and being contained in this by reference.

In a preferred embodiment, the one or more error messages produced in the process of user operation object to be analyzed can also be obtained; Further, based on the operating characteristics of the user drawn according to method mentioned above, and in conjunction with this one or more error message, the Consumer's Experience information of this object to be analyzed is determined.Particularly, can file system operation be passed through, or by special interface, or the one or more error messages produced in the process of user operation object to be analyzed are obtained by modes such as networks.Wherein, described error message can be foreground error message, the faulty operation prompting etc. that such as system provides to user.Described error message also can be backstage error message, the various run-time errors etc. such as, occurred in system.When determining the Consumer's Experience information of this object to be analyzed, operating characteristics and the error message of user can be taken into consideration.Such as, when the determined Consumer's Experience information of operating characteristics based on user is normal, but there is multiple error message and the errorlevel of wherein certain error message is serious, then still can think that the Consumer's Experience information of this object to be analyzed is poor.It will be understood by those skilled in the art that, herein, for the operating characteristics based on user, and in conjunction with error message, the associated description of the Consumer's Experience information of this object to be analyzed is determined to be only exemplary and indefiniteness describes, there are other various implementations and do not deviate from spirit of the present invention or category, and being contained in this by reference.

In one embodiment, can also based on the operating characteristics of user, and the one or more error messages produced in process in conjunction with user operation object to be analyzed, generate the Consumer's Experience early warning information of this object to be analyzed.Such as, when according to method mentioned above, based on the operating characteristics of user, and the one or more error messages produced in process in conjunction with user operation object to be analyzed, when determining that the Consumer's Experience information of this object to be analyzed is poor, can generate this object to be analyzed Consumer's Experience early warning information " early warning: Consumer's Experience is poor! ".

In one embodiment, for multiple user, the quantity of number of clicks more than the user of the 5th threshold value of the same area of object to be analyzed can be clicked based on wherein user, or in the same input area of object to be analyzed, the input number of times that the inputs quantity more than the user of the 6th threshold value is carried out based on wherein user, or based on operation duration of wherein user operation object to be analyzed more than the quantity of the user of the 7th threshold value, or based on the quantity of the trajector deviation between the track of wherein user operation object to be analyzed and the desired trajectory of this object to be analyzed more than the user of the 8th threshold value, or based on the difference between the described track record wherein between each user, and in conjunction with described one or more error message, generate the Consumer's Experience early warning information of described object to be analyzed.Such as, when described number of clicks is less more than the number of users of the 5th threshold value, but the error message quantity produced in the process of this object to be analyzed of each user operation is more, and there is gross error, then still can determine that the Consumer's Experience of this object to be analyzed is poor and generate this object to be analyzed Consumer's Experience early warning information " early warning: Consumer's Experience is poor! ".

It will be understood by those skilled in the art that herein, the associated description generating Consumer's Experience early warning information is only exemplary and indefiniteness describes, there are other various implementations and do not deviate from spirit of the present invention or category, and being contained in this by reference.

In one embodiment, can also based on the Consumer's Experience information of each version of object to be analyzed, the Consumer's Experience difference information between each version determining described object to be analyzed.Particularly, the Consumer's Experience information of each version of object to be analyzed can be compared, to determine its Consumer's Experience difference information.By this Consumer's Experience difference information, the version and other versions with the object to be analyzed of better Consumer's Experience can be compared, to show that it may make Consumer's Experience preferably distinguish part.By the comparison of the Consumer's Experience difference information between different editions, can be conducive to improving object to be analyzed to improve its Consumer's Experience.

Those skilled in the art should also be understood that each threshold value mentioned above is only citing, and each threshold value can dynamic adjustments according to actual needs.

Fig. 2 illustrate embodiment according to a further aspect of the present invention at subscriber equipment end for the auxiliary process flow diagram determining the method for Consumer's Experience.

In the step s 21, subscriber equipment treats the operation of analytic target according to user, generating run record, and this operation note is for determining the Consumer's Experience information of described object to be analyzed.

Herein, object to be analyzed means its Consumer's Experience of analysis to obtain the object of its Consumer's Experience information.Object to be analyzed can be any software related object, such as software interface, webpage etc.It will be understood by those skilled in the art that the above-mentioned description for object to be analyzed is only citing, any software related object being applicable to the principle of the invention is contained in this all by reference.

Herein, operation note means user treats the operation that analytic target carries out record by input equipment.Operation note can for when such as user operates object to be analyzed by input equipment, the track record of this input equipment, such as mouse track record etc.Operation note can also for when such as user operates object to be analyzed by input equipment, the input record of this input equipment, and such as mouse clicks input record, input through keyboard record etc.In addition, the temporal information that user carries out operating can also be comprised in operation note, the more specific location information etc. of operation.Herein, input equipment comprises the equipment that can be used for inputting of any types such as mouse, keyboard, touch-screen.

Particularly, subscriber equipment can treat the operation of analytic target according to user, generating run record, and operation note is kept in such as daily record or database for the Consumer's Experience information determining this object to be analyzed.

In one embodiment, one or more error messages of also producing in Object Process to be analyzed described in recording user operation of subscriber equipment are for the Consumer's Experience information determining described object to be analyzed.Wherein, described error message can be foreground error message, the faulty operation prompting etc. that such as system provides to user.Described error message also can by a user device the backstage error message that can get of generation or subscriber equipment, the various run-time errors etc. such as, occurred in system.Particularly, above-mentioned error message can be kept in such as daily record or database for the Consumer's Experience information determining described object to be analyzed by subscriber equipment.

In one embodiment, when user starts to operate object to be analyzed, subscriber equipment starts generating run record; When described in user's end operation during object to be analyzed, subscriber equipment terminates to generate described operation note.

In one embodiment, subscriber equipment can also send the operation note of this user to the network equipment.Particularly, subscriber equipment by the special interface with LA Management Room, or can send aforesaid operations record by network to the network equipment.

Fig. 3 illustrates the schematic diagram of the device for determining Consumer's Experience of the embodiment according to another aspect of the present invention.Described for determining that the device of Consumer's Experience comprises the device 31 of the operation note for obtaining user operation object to be analyzed, hereinafter referred to as the first acquisition device 31; For based on described operation note, determine the device 32 of the operating characteristics of object to be analyzed described in described user operation, hereinafter referred to as the first operating characteristics determining device 32; And for based on described operating characteristics, determine the device 33 of the Consumer's Experience information of described object to be analyzed, hereinafter referred to as the first determining device 33.

Wherein, the device of the present embodiment can be realized by subscriber equipment and the network equipment.Described subscriber equipment includes but not limited to PC, panel computer, smart mobile phone, PDA etc.The described network equipment includes but not limited to the server group that single network server, multiple webserver form or the cloud be made up of a large amount of computing machine or the webserver based on cloud computing (Cloud Computing), wherein, cloud computing is the one of Distributed Calculation, the super virtual machine be made up of a group loosely-coupled computing machine collection.

First, the first acquisition device 31 will obtain the operation note of user operation object to be analyzed.

Particularly, the first acquisition device 31 can by file reading system, by special interface or the operation note being obtained user operation object to be analyzed by modes such as networks.

Then, the first operating characteristics determining device 32 based on this operation note, will determine the operating characteristics of this object to be analyzed of this user operation.

Herein, operating characteristics can comprise following at least any one:

Particularly, in the operation note that can be obtained by the first acquisition device 31 of the first operating characteristics determining device 32, the operating characteristics of this object to be analyzed of this user operation determined in the included track record of input equipment and/or the input record of input equipment.

Such as, the first operating characteristics determining device 32 by the input record of input equipment included in analysis operation record and/or track record, can obtain the number of clicks that user clicks the same area in described object to be analyzed.First operating characteristics determining device 32 also can by the input record of input equipment included in analysis operation record and/or track record to obtain the input number of times that user carries out input operation in the same input area of described object to be analyzed.First operating characteristics determining device 32 can also by the temporal information in analysis operation record to obtain the operation duration of object to be analyzed described in user operation.Or the first operating characteristics determining device 32 also by the input record of input equipment included in analysis operation record and/or track record, can obtain the track of object to be analyzed described in user operation.The trajector deviation that first operating characteristics determining device 32 being compared according to method mentioned above by the desired trajectory of this track and this object to be analyzed obtains between the two.

It will be understood by those skilled in the art that herein, the associated description for the first operating characteristics determining device 32 is only exemplary and indefiniteness describes, and there are other various implementations and does not deviate from spirit of the present invention or category, and being contained in this by reference.

Then, the first determining device 33 based on aforesaid operations feature, can determine the Consumer's Experience information of object to be analyzed.

In one embodiment, included for based on described number of clicks in first determining device 33, determine the device of the Consumer's Experience information of object to be analyzed described in described user operation, hereinafter referred to as the second determining device 331 (not shown), the number of clicks of the same area can clicked in object to be analyzed based on user determines the Consumer's Experience information of this object to be analyzed.Particularly, described number of clicks and predetermined threshold can compare and determine this Consumer's Experience information by the second determining device 331.Such as, when described number of clicks exceedes predetermined threshold, then may there are the potential problems affecting user operation in object to be analyzed, then the second determining device 331 can determine that the Consumer's Experience of this object to be analyzed is poor.And for the regional of this object to be analyzed, when the number of clicks that user clicks this region does not all exceed predetermined threshold, then the second determining device 331 can think that this object user to be analyzed experiences normally.In one embodiment, second determining device 331 is for each zones of different of this object to be analyzed, weights can also be set, and weighted mean value user being clicked regional and predetermined threshold as above compare to obtain the Consumer's Experience information of this object to be analyzed.It will be understood by those skilled in the art that herein, the associated description for the second determining device 331 is only exemplary and indefiniteness describes, and there are other various implementations and does not deviate from spirit of the present invention or category, and being contained in this by reference.

In another embodiment, included for based on described input number of times in first determining device 33, determine the device of the Consumer's Experience information of object to be analyzed described in described user operation, hereinafter referred to as the 3rd determining device 332 (not shown), the input number of times that can carry out input operation based on user in the same input area of object to be analyzed determines the Consumer's Experience information of this object to be analyzed.Particularly, described input number of times and predetermined threshold can compare and determine this Consumer's Experience information by the 3rd determining device 332.Such as, when described input number of times exceedes predetermined threshold, then may there are the potential problems affecting user operation in object to be analyzed, then the 3rd determining device 332 can determine that the Consumer's Experience of this object to be analyzed is poor.And for each input area of this object to be analyzed, when user does not all exceed predetermined threshold at the input number of times of the input operation that this input area carries out, then the 3rd determining device 332 can think that this object user to be analyzed experiences normally.In one embodiment, for each different input area of this object to be analyzed, 3rd determining device 332 can also set weights, and weighted mean value user being carried out the input number of times of input operation at each input area and predetermined threshold as above compare to obtain the Consumer's Experience information of this object to be analyzed.It will be understood by those skilled in the art that herein, the associated description for the 3rd determining device 332 is only exemplary and indefiniteness describes, and there are other various implementations and does not deviate from spirit of the present invention or category, and being contained in this by reference.

In yet another embodiment, included for based on the described operation duration in first determining device 33, determine the device of the Consumer's Experience information of object to be analyzed described in described user operation, hereinafter referred to as the 4th determining device 333 (not shown), the Consumer's Experience information of object to be analyzed described in described user operation can be determined based on the operation duration of user operation object to be analyzed.Particularly, described operation duration and predetermined threshold can compare and determine this Consumer's Experience information by the 4th determining device 333.Such as, when the described operation duration exceedes predetermined threshold, then may there are the potential problems affecting user operation in object to be analyzed, then the 4th determining device 333 can determine that the Consumer's Experience of this object to be analyzed is poor.And when the described operation duration does not exceed predetermined threshold, then the 4th determining device 333 can think that this object user to be analyzed experiences normally.It will be understood by those skilled in the art that herein, the associated description for the 4th determining device 333 is only exemplary and indefiniteness describes, and there are other various implementations and does not deviate from spirit of the present invention or category, and being contained in this by reference.

In a further embodiment, included for based on described trajector deviation in first determining device 33, determine the device of the Consumer's Experience information of object to be analyzed described in described user operation, hereinafter referred to as the 5th determining device 334 (not shown), based on the trajector deviation between the track of user operation object to be analyzed and the desired trajectory of described object to be analyzed, the Consumer's Experience information of object to be analyzed described in described user operation can be determined.Particularly, described trajector deviation and predetermined threshold can compare and determine this Consumer's Experience information by the 5th determining device 334.Such as, when described trajector deviation exceedes predetermined threshold, then may there are the potential problems affecting user operation in object to be analyzed, then the 5th determining device 334 can determine that the Consumer's Experience of this object to be analyzed is poor.And when described trajector deviation does not exceed predetermined threshold, then the 5th determining device 334 can think that this object user to be analyzed experiences normally.It will be understood by those skilled in the art that herein, the associated description for the 5th determining device 334 is only exemplary and indefiniteness describes, and there are other various implementations and does not deviate from spirit of the present invention or category, and being contained in this by reference.

In a preferred embodiment, also comprise in the first determining device 33 for based on determined every Consumer's Experience information, determine the device of the Consumer's Experience information of described object to be analyzed, hereinafter referred to as the 6th determining device 335 (not shown).6th determining device 335 based on according to the determined every Consumer's Experience information of method mentioned above, can determine the Consumer's Experience information of this object to be analyzed.Such as, the first determining device 33, according to method mentioned above, clicks the number of clicks of the same area in object to be analyzed based on user, determines that the Consumer's Experience information of this object to be analyzed is good; In the same input area of object to be analyzed, carry out the input number of times of input operation based on user, determine that the Consumer's Experience information of this object to be analyzed is extreme difference; Based on the operation duration of user operation object to be analyzed, determine that the Consumer's Experience information of object to be analyzed described in described user operation is poor.Then the 6th determining device 335 is based on the mean value of above-mentioned every Consumer's Experience information, can show that the Consumer's Experience information of this object to be analyzed is poor.In a preferred embodiment, the 6th determining device 335 can also be weighted every Consumer's Experience information, and draws the Consumer's Experience information of this object to be analyzed by the weighted mean value of every Consumer's Experience information.It will be understood by those skilled in the art that herein, the associated description for the 6th determining device 335 is only exemplary and indefiniteness describes, and there are other various implementations and does not deviate from spirit of the present invention or category, and being contained in this by reference.

In one embodiment, first determining device 33 comprises for for multiple user, exceed the quantity of the user of first threshold based on wherein said number of clicks, determine the device of the Consumer's Experience information of described object to be analyzed, hereinafter referred to as the 7th determining device 336 (not shown).For multiple user, the 7th determining device 336 can exceed the quantity of the user of first threshold based on the number of clicks of the same area wherein clicked in object to be analyzed, determine the Consumer's Experience information of described object to be analyzed.Such as, for 100 users, the quantity that the number of clicks wherein clicking the same area in object to be analyzed exceedes the user of first threshold is 30, and this quantity exceedes predetermined threshold 20.Then the 7th determining device 336 can think that this object to be analyzed exists the potential problems affecting user operation, thus determines that the Consumer's Experience information of this object to be analyzed is poor.Otherwise if this quantity does not exceed predetermined threshold, then the 7th determining device 336 can determine that the Consumer's Experience information of this object to be analyzed is normal.

In another embodiment, first determining device 33 comprises for for multiple user, the quantity of the user of Second Threshold is exceeded based on wherein said input number of times, determine the device of the Consumer's Experience information of described object to be analyzed, hereinafter referred to as the 8th determining device 337 (not shown).For multiple user, the 8th determining device 337 can based on described in input the quantity that number of times exceedes the user of Second Threshold, determine the Consumer's Experience information of described object to be analyzed.Such as, for 100 users, the quantity that the input number of times carrying out input operation in the same input area wherein in object to be analyzed exceedes the user of Second Threshold is 60, and this quantity far exceedes predetermined threshold 10.Then the 8th determining device 337 can think that this object to be analyzed exists the potential problems having a strong impact on user operation, thus determines that the Consumer's Experience information of this object to be analyzed is extreme difference.Otherwise if this quantity does not exceed predetermined threshold, then the 8th determining device 337 can determine that the Consumer's Experience information of this object to be analyzed is good.

In yet another embodiment, first determining device 33 comprises for for multiple user, based on the quantity of wherein said operation duration more than the user of the 3rd threshold value, determine the device of the Consumer's Experience information of described object to be analyzed, hereinafter referred to as the 9th determining device 338 (not shown).For multiple user, the 9th determining device 338 based on the wherein said operation duration more than the quantity of the user of the 3rd threshold value, can determine the Consumer's Experience information of described object to be analyzed.Such as, for 100 users, wherein operating the duration is 5 more than the quantity of the user of the 3rd threshold value, and this quantity is lower than predetermined threshold 10.Then the 9th determining device 338 can think that this object to be analyzed does not exist the potential problems affecting user operation, thus determines that the Consumer's Experience information of this object to be analyzed is normal.Otherwise if this quantity exceedes predetermined threshold, then the 9th determining device 338 can determine that the Consumer's Experience information of this object to be analyzed is poor.

In a further embodiment, first determining device 33 comprises for for multiple user, based on the quantity of wherein said trajector deviation more than the user of the 4th threshold value, determine the device of the Consumer's Experience information of described object to be analyzed, hereinafter referred to as the tenth determining device 339 (not shown).For multiple user, the tenth determining device 339 based on the quantity of wherein said trajector deviation more than the user of the 4th threshold value, can determine the Consumer's Experience information of described object to be analyzed.Such as, for 100 users, the deviation wherein operated between the track of object to be analyzed and the desired trajectory of this object to be analyzed is 25 more than the quantity of the user of the 4th threshold value, and this quantity is slightly above predetermined threshold 20.Then the tenth determining device 339 can think that this object to be analyzed may exist the potential problems affecting user operation, thus determines that the Consumer's Experience information of this object to be analyzed is deviation.Otherwise if this quantity does not exceed predetermined threshold, then the tenth determining device 339 can determine that the Consumer's Experience information of this object to be analyzed is normal.In addition, going back in an embodiment, first determining device 33 comprises for for multiple user, based on the difference between the described track record wherein between each user, determine the device of the Consumer's Experience information of described object to be analyzed, hereinafter referred to as the 11 determining device 3310 (not shown).For multiple user, the 11 determining device 3310 based on the difference between the described track record wherein between each user, can determine the Consumer's Experience information of described object to be analyzed.Such as, for 100 users, the track record of this object to be analyzed of each user operation can be carried out statistical study to draw its difference by the 11 determining device 3310.When statistic analysis result be difference between user trajectory be greater than predetermined threshold time, then the 11 determining device 3310 can think that this object to be analyzed may exist the factor affecting user operation, such as not for user provides information clearly, thus user is made to be undertaken operating by its personal experience thus operation trace among different users differs greatly.Then the 11 determining device 3310 can determine that the Consumer's Experience information of this object to be analyzed is poor.

In addition, in one embodiment, the first determining device 33 comprises for for multiple user, based on determined every Consumer's Experience information, determine the device of the Consumer's Experience information of described object to be analyzed, hereinafter referred to as the 12 determining device 3311 (not shown).For multiple user, the 12 determining device 3311 based on determined every Consumer's Experience information, can also determine the Consumer's Experience information of described object to be analyzed.Such as, the 12 determining device 3311 can be averaged for above-mentioned every Consumer's Experience information, or is weighted average to draw the Consumer's Experience information of described object to be analyzed.

In one embodiment, first determining device 33 comprises for for multiple user, based on each user described operating characteristics separately, determine the device of the respective Consumer's Experience information of object to be analyzed described in each user operation, hereinafter referred to as the 13 determining device 3312 (not shown); And for the respective Consumer's Experience information based on object to be analyzed described in each user operation, determine the device of the Consumer's Experience information of described object to be analyzed, hereinafter referred to as the 14 determining device 3313 (not shown).For multiple user, the 13 determining device 3312 first based on each user operating characteristics separately, can determine the Consumer's Experience information of each user operation object to be analyzed.Then, the 14 determining device 3313, based on the Consumer's Experience information of each user operation object to be analyzed, determines the Consumer's Experience information of this object to be analyzed.Such as, for 100 users, the 13 determining device 3312 according to method mentioned above, can obtain the respective operating characteristics of these 100 user operation objects to be analyzed.14 determining device 3313 according to method mentioned above based on respective operating characteristics, can determine the Consumer's Experience information of this object to be analyzed of each user operation.Assuming that its result is that its Consumer's Experience information operating this object to be analyzed is poor for wherein 70 users; For wherein 20 users, its result is normal; For wherein 10 users, its result is better.Then the 14 determining device 3313 can by the Consumer's Experience information averaged of each user to draw the Consumer's Experience information of this object to be analyzed.Such as, in upper routine result, the Consumer's Experience information of this object to be analyzed is poor.In one embodiment, the 14 determining device 3313 can also distribute weights to user, and such as, according to user type, or user experience value etc. distributes different weights.The Consumer's Experience information of each user is also weighted on average by the 14 determining device 3313, to draw the Consumer's Experience information of this object to be analyzed.In another embodiment, the 14 determining device 3313 can also by its Consumer's Experience information lower than certain threshold value, and quantity and the predetermined threshold of the such as user that Consumer's Experience information is poor compare.If the use exceeding predetermined threshold number has poor Consumer's Experience information per family, then the 14 determining device 3313 determines that the Consumer's Experience information of this object to be analyzed is poor.It will be understood by those skilled in the art that herein, the associated description for the 14 determining device 3313 is only exemplary and indefiniteness describes, and there are other various implementations and does not deviate from spirit of the present invention or category, and being contained in this by reference.

In a preferred embodiment, the first acquisition device 11 also comprises the device for obtaining in Object Process to be analyzed described in described user operation the one or more error messages produced, hereinafter referred to as the second acquisition device 111 (not shown); First determining device 11 also comprises for based on described operating characteristics, and in conjunction with described one or more error message, determines the device of the Consumer's Experience information of described object to be analyzed, hereinafter referred to as the 15 determining device 1114 (not shown).

Second acquisition device 111 can obtain in the process of user operation object to be analyzed the one or more error messages produced; Further, the 15 determining device 1114 (based on the operating characteristics of the user drawn according to method mentioned above, and in conjunction with this one or more error message, determines the Consumer's Experience information of this object to be analyzed.Particularly, the second acquisition device 111 can pass through file system operation, or by special interface, or the one or more error messages produced in the process of user operation object to be analyzed are obtained by modes such as networks.Wherein, described error message can be foreground error message, the faulty operation prompting etc. that such as system provides to user.Described error message also can be backstage error message, the various run-time errors etc. such as, occurred in system.When the 15 determining device 1114 determines the Consumer's Experience information of this object to be analyzed, operating characteristics and the error message of user can be taken into consideration.Such as, when the determined Consumer's Experience information of operating characteristics based on user is normal, but there is multiple error message and the errorlevel of wherein certain error message is serious, then the 15 determining device 1114 still can think that the Consumer's Experience information of this object to be analyzed is poor.It will be understood by those skilled in the art that herein, the associated description for the 15 determining device 1114 is only exemplary and indefiniteness describes, and there are other various implementations and does not deviate from spirit of the present invention or category, and being contained in this by reference.

In one embodiment, the described device for determining Consumer's Experience also comprises for based on described operating characteristics, and in conjunction with described one or more error message, generate the device of the Consumer's Experience early warning information of described object to be analyzed, hereinafter referred to as the first generating apparatus 34 (not shown).

First generating apparatus 34 can based on the operating characteristics of user, and the one or more error messages produced in process in conjunction with user operation object to be analyzed, generate the Consumer's Experience early warning information of this object to be analyzed.Such as, when according to method mentioned above, based on the operating characteristics of user, and the one or more error messages produced in process in conjunction with user operation object to be analyzed, when determining that the Consumer's Experience information of this object to be analyzed is poor, the first generating apparatus 34 can generate this object to be analyzed Consumer's Experience early warning information " early warning: Consumer's Experience is poor! ".

In one embodiment, for multiple user, first generating apparatus 34 can click the quantity of number of clicks more than the user of the 5th threshold value of the same area of object to be analyzed based on wherein user, or in the same input area of object to be analyzed, the input number of times that the inputs quantity more than the user of the 6th threshold value is carried out based on wherein user, or based on operation duration of wherein user operation object to be analyzed more than the quantity of the user of the 7th threshold value, or based on the quantity of the trajector deviation between the track of wherein user operation object to be analyzed and the desired trajectory of this object to be analyzed more than the user of the 8th threshold value, or based on the difference between the described track record wherein between each user, and in conjunction with described one or more error message, generate the Consumer's Experience early warning information of described object to be analyzed.Such as, when described number of clicks is less more than the number of users of the 5th threshold value, but the error message quantity produced in the process of this object to be analyzed of each user operation is more, and there is gross error, then the first generating apparatus 34 still can determine that the Consumer's Experience of this object to be analyzed is poor and generate this object to be analyzed Consumer's Experience early warning information " early warning: Consumer's Experience is poor! ".

It will be understood by those skilled in the art that herein, the associated description for the first generating apparatus 34 is only exemplary and indefiniteness describes, and there are other various implementations and does not deviate from spirit of the present invention or category, and being contained in this by reference.

In one embodiment, the described device for determining Consumer's Experience also comprises the Consumer's Experience information for each version based on object to be analyzed, the device of the Consumer's Experience difference information between each version determining described object to be analyzed, hereinafter referred to as difference determining device 35 (not shown).

Difference determining device 35 can based on the Consumer's Experience information of each version of object to be analyzed, the Consumer's Experience difference information between each version determining described object to be analyzed.Particularly, the Consumer's Experience information of each version of object to be analyzed can compare by difference determining device 35, to determine its Consumer's Experience difference information.By this Consumer's Experience difference information, the version and other versions with the object to be analyzed of better Consumer's Experience can compare by difference determining device 35, to show that it may make Consumer's Experience preferably distinguish part.By the comparison of the Consumer's Experience difference information between different editions, can be conducive to improving object to be analyzed to improve its Consumer's Experience.

Fig. 4 illustrate according to the embodiment of another aspect of the present invention at subscriber equipment end for the auxiliary schematic diagram determining the device of Consumer's Experience.Wherein, this device comprises the operation for treating analytic target according to user, generating run record, and this operation note, for determining the device 41 of the Consumer's Experience information of described object to be analyzed, records generating apparatus 41 hereinafter referred to as first.

First record generating apparatus 41 treats the operation of analytic target according to user, generating run record, this operation note is for determining the Consumer's Experience information of described object to be analyzed.

Particularly, the first record generating apparatus 41 can treat the operation of analytic target according to user, generating run record, and operation note is kept in such as daily record or database for the Consumer's Experience information determining this object to be analyzed.

In one embodiment, should be used for auxiliary determining that the device of Consumer's Experience also comprises for recording in Object Process to be analyzed described in described user operation one or more error messages of producing for the device of Consumer's Experience information determining described object to be analyzed, hereinafter referred to as Error Recording Device 42 (not shown) at subscriber equipment end.The one or more error messages produced in Object Process to be analyzed described in Error Recording Device 42 recording user operation are for the Consumer's Experience information determining described object to be analyzed.Wherein, described error message can be foreground error message, the faulty operation prompting etc. that such as system provides to user.Described error message also can by a user device the backstage error message that can get of generation or Error Recording Device 42, the various run-time errors etc. such as, occurred in system.Particularly, above-mentioned error message can be kept in such as daily record or database for the Consumer's Experience information determining described object to be analyzed by Error Recording Device 42.

In one embodiment, when user starts to operate object to be analyzed, the first record generating apparatus 41 starts generating run record; When described in user's end operation during object to be analyzed, the first record generating apparatus 41 terminates to generate described operation note.

In one embodiment, should determine that the device of Consumer's Experience also comprised the device of the described operation note for sending described user to the network equipment, hereinafter referred to as dispensing device 43 (not shown) at subscriber equipment end for auxiliary.Dispensing device 43 can send the operation note of this user to the network equipment.Particularly, dispensing device 43 by the special interface with LA Management Room, or can send aforesaid operations record by network to the network equipment.

It should be noted that the present invention can be implemented in the assembly of software and/or software restraint, such as, each device of the present invention can adopt special IC (ASIC) or any other similar hardware device to realize.In one embodiment, software program of the present invention can perform to realize step mentioned above or function by processor.Similarly, software program of the present invention (comprising relevant data structure) can be stored in computer readable recording medium storing program for performing, such as, and RAM storer, magnetic or CD-ROM driver or flexible plastic disc and similar devices.In addition, steps more of the present invention or function can adopt hardware to realize, such as, as coordinating with processor thus performing the circuit of each step or function.

To those skilled in the art, obviously the invention is not restricted to the details of above-mentioned one exemplary embodiment, and when not deviating from spirit of the present invention or essential characteristic, the present invention can be realized in other specific forms.Therefore, no matter from which point, all should embodiment be regarded as exemplary, and be nonrestrictive, scope of the present invention is limited by claims instead of above-mentioned explanation, and all changes be therefore intended in the implication of the equivalency by dropping on claim and scope are included in the present invention.Any Reference numeral in claim should be considered as the claim involved by limiting.In addition, obviously " comprising " one word do not get rid of other unit or step, odd number does not get rid of plural number.Multiple unit of stating in system claims or device also can be realized by software or hardware by a unit or device.First, second word such as grade is used for representing title, and does not represent any specific order.

Although show and describe exemplary embodiment especially above, it will be appreciated by those skilled in the art that when the spirit and scope of not Departure clause book, can change to some extent in its form and details.Here sought protection is set forth in appended clause book.Define in following numbering clause each embodiment these and other in:

1., for determining a method for Consumer's Experience, wherein, the method comprises:

The operation note of-acquisition user operation object to be analyzed;

2. the method according to clause 1, wherein, described operation note comprises following at least any one:

When-described user operates object to be analyzed by input equipment, the track record of described input equipment;

When-described user operates object to be analyzed by input equipment, the input record of described input equipment.

3. the method according to clause 2, wherein, described operating characteristics comprises following at least any one:

Trajector deviation between the track of object to be analyzed described in-described user operation and the desired trajectory of described object to be analyzed.

4. the method according to clause 3, wherein, described based on described operating characteristics, determine that the step of the Consumer's Experience information of described object to be analyzed comprises following at least any one:

-based on described number of clicks, determine the Consumer's Experience information of object to be analyzed described in described user operation;

-based on described input number of times, determine the Consumer's Experience information of object to be analyzed described in described user operation;

-based on the described operation duration, determine the Consumer's Experience information of object to be analyzed described in described user operation;

-based on described trajector deviation, determine the Consumer's Experience information of object to be analyzed described in described user operation;

Wherein, described based on described operating characteristics, determine that the step of the Consumer's Experience information of described object to be analyzed also comprises:

-based on determined every Consumer's Experience information, determine the Consumer's Experience information of described object to be analyzed.

5. the method according to clause 3 or 4, wherein, described based on described operating characteristics, determine that the step of the Consumer's Experience information of described object to be analyzed comprises following at least any one:

-for multiple user, exceed the quantity of the user of first threshold based on wherein said number of clicks, determine the Consumer's Experience information of described object to be analyzed;

-for multiple user, exceed the quantity of the user of Second Threshold based on wherein said input number of times, determine the Consumer's Experience information of described object to be analyzed;

-for multiple user, based on the wherein said operation duration more than the quantity of the user of the 3rd threshold value, determine the Consumer's Experience information of described object to be analyzed;

-for multiple user, based on the quantity of wherein said trajector deviation more than the user of the 4th threshold value, determine the Consumer's Experience information of described object to be analyzed;

-for multiple user, based on the difference between the described track record wherein between each user, determine the Consumer's Experience information of described object to be analyzed;

-for multiple user, based on determined every Consumer's Experience information, determine the Consumer's Experience information of described object to be analyzed.

6. the method according to any one of clause 3 to 5, wherein, described based on described operating characteristics, determine that the step of the Consumer's Experience information of described object to be analyzed comprises:

-for multiple user, based on each user described operating characteristics separately, determine the respective Consumer's Experience information of object to be analyzed described in each user operation;

-based on the respective Consumer's Experience information of object to be analyzed described in each user operation, determine the Consumer's Experience information of described object to be analyzed.

7. the method according to any one of clause 3 to 6, wherein, the step of the operation note of described acquisition user operation object to be analyzed also comprises:

-obtain in Object Process to be analyzed described in described user operation the one or more error messages produced;

-based on described operating characteristics, and in conjunction with described one or more error message, determine the Consumer's Experience information of described object to be analyzed.

8. the method according to clause 7, wherein, described method also comprises:

-based on described operating characteristics, and in conjunction with described one or more error message, generate the Consumer's Experience early warning information of described object to be analyzed.

9. the method according to clause 8, wherein, described based on described operating characteristics, and in conjunction with described one or more error message, the step generating the Consumer's Experience early warning information of described object to be analyzed comprises following at least any one:

-for multiple user, based on the quantity of wherein said number of clicks more than the user of the 5th threshold value, and in conjunction with described one or more error message, generate the Consumer's Experience early warning information of described object to be analyzed;

-for multiple user, based on the quantity of wherein said input number of times more than the user of the 6th threshold value, and in conjunction with described one or more error message, generate the Consumer's Experience early warning information of described object to be analyzed;

-for multiple user, based on the quantity of wherein said operation duration more than the user of the 7th threshold value, and in conjunction with described one or more error message, generate the Consumer's Experience early warning information of described object to be analyzed;

-for multiple user, based on the quantity of wherein said trajector deviation more than the user of the 8th threshold value, and in conjunction with described one or more error message, generate the Consumer's Experience early warning information of described object to be analyzed;

-for multiple user, based on the difference between the described track record wherein between each user, and in conjunction with described one or more error message, generate the Consumer's Experience early warning information of described object to be analyzed.

10. the method according to any one of clause 1 to 9, wherein, the method also comprises:

-based on the Consumer's Experience information of each version of object to be analyzed, the Consumer's Experience difference information between each version determining described object to be analyzed.

11. 1 kinds are used for the auxiliary method determining Consumer's Experience at subscriber equipment end, and wherein, the method comprises:

12. methods according to clause 11, wherein, the described operation treating analytic target according to user, the step of generating run record also comprises:

-record in Object Process to be analyzed described in described user operation one or more error messages of producing for the Consumer's Experience information determining described object to be analyzed.

13. methods according to clause 11 or 12, wherein, described operation note comprises following at least any one:

When-user operates object to be analyzed by input equipment, the track record of described input equipment;

When-user operates object to be analyzed by input equipment, the input record of described input equipment.

14. methods according to any one of clause 11 to 13, wherein, the described operation treating analytic target according to user, the step of generating run record comprises:

-when described user starts to operate object to be analyzed, start generating run record;

-when described in described user's end operation during object to be analyzed, terminate to generate described operation note.

15. methods according to any one of clause 11 to 14, wherein, the method also comprises:

-the described operation note of described user is sent to the network equipment.

16. 1 kinds for determining the device of Consumer's Experience, wherein, this device comprises:

17. devices according to clause 16, wherein, described operation note comprises following at least any one:

18. devices according to clause 17, wherein, described operating characteristics comprises following at least any one:

19. devices according to clause 18, wherein, described for based on described operating characteristics, determine that the device of the Consumer's Experience information of described object to be analyzed comprises following at least any one:

-for based on described number of clicks, determine the device of the Consumer's Experience information of object to be analyzed described in described user operation;

-for based on described input number of times, determine the device of the Consumer's Experience information of object to be analyzed described in described user operation;

-for based on the described operation duration, determine the device of the Consumer's Experience information of object to be analyzed described in described user operation;

-for based on described trajector deviation, determine the device of the Consumer's Experience information of object to be analyzed described in described user operation;

Wherein, described for based on described operating characteristics, determine that the device of the Consumer's Experience information of described object to be analyzed also comprises:

-for based on determined every Consumer's Experience information, determine the device of the Consumer's Experience information of described object to be analyzed.

20. devices according to clause 18 or 19, wherein, described for based on described operating characteristics, determine that the device of the Consumer's Experience information of described object to be analyzed comprises following at least any one:

-for for multiple user, exceed the quantity of the user of first threshold based on wherein said number of clicks, determine the device of the Consumer's Experience information of described object to be analyzed;

-for for multiple user, exceed the quantity of the user of Second Threshold based on wherein said input number of times, determine the device of the Consumer's Experience information of described object to be analyzed;

-for for multiple user, based on the wherein said operation duration more than the quantity of the user of the 3rd threshold value, determine the device of the Consumer's Experience information of described object to be analyzed;

-for for multiple user, based on the quantity of wherein said trajector deviation more than the user of the 4th threshold value, determine the device of the Consumer's Experience information of described object to be analyzed;

-for for multiple user, based on the difference between the described track record wherein between each user, determine the device of the Consumer's Experience information of described object to be analyzed;

-for for multiple user, based on determined every Consumer's Experience information, determine the device of the Consumer's Experience information of described object to be analyzed.

21. devices according to any one of clause 18 to 20, wherein, described for based on described operating characteristics, determine that the device of the Consumer's Experience information of described object to be analyzed comprises:

-for for multiple user, based on each user described operating characteristics separately, determine the device of the respective Consumer's Experience information of object to be analyzed described in each user operation;

-for the respective Consumer's Experience information based on object to be analyzed described in each user operation, determine the device of the Consumer's Experience information of described object to be analyzed.

22. devices according to any one of clause 18 to 21, wherein, the device of the described operation note for obtaining user operation object to be analyzed also comprises:

-for obtaining in Object Process to be analyzed described in described user operation the device of the one or more error messages produced;

-for based on described operating characteristics, and in conjunction with described one or more error message, determine the device of the Consumer's Experience information of described object to be analyzed.

23. devices according to clause 22, wherein, described device also comprises:

-for based on described operating characteristics, and in conjunction with described one or more error message, generate the device of the Consumer's Experience early warning information of described object to be analyzed.

24. devices according to clause 23, wherein, described for based on described operating characteristics, and in conjunction with described one or more error message, generate the device of the Consumer's Experience early warning information of described object to be analyzed for following at least any one:

25. devices according to any one of clause 16 to 24, wherein, this device also comprises:

-for the Consumer's Experience information of each version based on object to be analyzed, the device of the Consumer's Experience difference information between each version determining described object to be analyzed.

26. 1 kinds are used for the auxiliary device determining Consumer's Experience at subscriber equipment end, and wherein, this device comprises:

27. devices according to clause 26, wherein, the described operation for treating analytic target according to user, the device of generating run record also comprises:

-for recording in Object Process to be analyzed described in described user operation one or more error messages of producing for the device of Consumer's Experience information determining described object to be analyzed.

28. devices according to clause 26 or 27, wherein, described operation note comprises following at least any one:

29. devices according to any one of clause 26 to 28, wherein, the described operation for treating analytic target according to user, the device of generating run record is used for:

30. devices according to any one of clause 26 to 29, wherein, this device also comprises:

-for sending the device of the described operation note of described user to the network equipment.

Claims

The operation note of-acquisition user operation object to be analyzed;

2. method according to claim 1, wherein, described operation note comprises following at least any one:

3. method according to claim 2, wherein, described operating characteristics comprises following at least any one:

4. method according to claim 3, wherein, described based on described operating characteristics, determine that the step of the Consumer's Experience information of described object to be analyzed comprises following at least any one:

5. the method according to claim 3 or 4, wherein, described based on described operating characteristics, determine that the step of the Consumer's Experience information of described object to be analyzed comprises following at least any one:

6. the method according to any one of claim 3 to 5, wherein, described based on described operating characteristics, determine that the step of the Consumer's Experience information of described object to be analyzed comprises:

7. the method according to any one of claim 3 to 6, wherein, the step of the operation note of described acquisition user operation object to be analyzed also comprises:

8. method according to claim 7, wherein, described method also comprises:

9. be used for the auxiliary method determining Consumer's Experience at subscriber equipment end, wherein, the method comprises:

10. method according to claim 9, wherein, described operation note comprises following at least any one:

11. 1 kinds for determining the device of Consumer's Experience, wherein, this device comprises:

12. devices according to claim 11, wherein, described operation note comprises following at least any one:

13. devices according to claim 12, wherein, described operating characteristics comprises following at least any one:

14. devices according to claim 13, wherein, described for based on described operating characteristics, determine that the device of the Consumer's Experience information of described object to be analyzed comprises following at least any one:

15. devices according to claim 13 or 14, wherein, described for based on described operating characteristics, determine that the device of the Consumer's Experience information of described object to be analyzed comprises following at least any one:

16. according to claim 13 to the device according to any one of 15, wherein, described for based on described operating characteristics, determines that the device of the Consumer's Experience information of described object to be analyzed comprises:

17. according to claim 13 to the device according to any one of 16, and wherein, the device of the described operation note for obtaining user operation object to be analyzed also comprises:

18. devices according to claim 17, wherein, described device also comprises:

19. 1 kinds are used for the auxiliary device determining Consumer's Experience at subscriber equipment end, and wherein, this device comprises:

20. devices according to claim 19, wherein, described operation note comprises following at least any one: