CN104574089A - Questioning and answering processing method and server - Google Patents
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- CN104574089A CN104574089A CN201510016200.0A CN201510016200A CN104574089A CN 104574089 A CN104574089 A CN 104574089A CN 201510016200 A CN201510016200 A CN 201510016200A CN 104574089 A CN104574089 A CN 104574089A
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- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
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Abstract
The embodiment of the invention discloses a questioning and answering processing method and a server. The method includes the steps that questions sent by a user through a first terminal are received, and the payment information of the issued questions by the user is obtained; if the payment information is payment success information, a target expert is determined, and the first terminal is returned, so that the user is instructed to establish instant communication with a second terminal where the target expert is located through the first terminal to conduct questioning and answering, and answering results are obtained; evaluation information, sent by the user through the first terminal, of the answering results is received; if the evaluation information is the preset satisfactory information, the payment amount of the issued questions by the user is transferred to the account of the target expert. According to the technical scheme, the user and the expert establish instant communication to conduct one-to-one questioning and answering, the issued questions can be discussed deeply, the ductility of the questions is improved, and thus accurate and professional answers are obtained.
Description
Technical field
The embodiment of the present invention relates to internet arena, particularly relates to a kind of question and answer disposal route and server.
Background technology
Along with the maturation gradually of second-generation internet, netizen can be allowed to carry out the platform of interaction, more and more welcomed by the people.The little customer service to an enterprise of answer platform of specialty, the large construction to the expert knowledge library of an industry embodies the value of interacting Question-Answer platform all gradually, this kind of website provide the user an intercommunion platform, everybody can receive the help of expert and other netizens here, also extends efficient help to other netizen as possible simultaneously.
At present, the question-answering mode of each large question and answer service platform mainly all still allows user search answer.Be under normal circumstances allow user on platform, search for answer after RELEASE PROBLEM again.Issue problem everyone can see and can answer.All question and answers do not emphasize further investigated.Answer provides by the online friend of some warmheartednesses, and quizmaster does not need to understand whom answerer is.Quizmaster can adopt answer and also can continue to question closely after obtaining answer, also can check on one's answers evaluation.The process of this question and answer is without any restriction, and no matter the problem that quizmaster carried has or unmanned answer can stay platform always, and platform does not ensure the problem whether solving user.
The technological deficiency that above-mentioned prior art exists is: the form of user's question and answer is still in the stage of a preliminary search, and man-to-man question and answer characteristic cannot embody completely, is difficult to that obtain specialty, accurate, authoritative model answer in the problem of some professional domains; Do not encourage the degree of depth inquire into and question and answer without ductility, on question and answer service platform, seeks is as looked for a needle in a haystack.
Summary of the invention
The embodiment of the present invention provides a kind of question and answer disposal route and server, inquires into and ductility with the degree of depth improving question and answer in answer platform, makes user obtain the professional answer of authority.
First aspect, embodiments provide a kind of question and answer disposal route, the method comprises: receive the problem that user is sent by first terminal, and obtain the payment information of user to issued problem;
If described payment information is for paying successful information, determine target expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result;
Receive the evaluation information to described answer result that user is sent by first terminal;
If described evaluation information is default be satisfied with information, then the payment of user to issued problem is proceeded to the account of described target expert.
Further, if described payment information, for paying successful information, is determined target expert, and is back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result and specifically comprise:
If described payment information is for paying successful information, and receive problem that user sent by first terminal for problem one to one, then question answering expert will be defined as target expert one to one, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result;
If described payment information is for paying successful information, and reception user is the problem of putting on someone's head by the problem that first terminal sends, then:
What acquisition user was sent by first terminal puts problem on someone's head;
Receive the request of putting problem described in answer that at least one expert sent by the second terminal on someone's head;
An expert is selected from least one expert described, to be defined as target expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result.
Further, also comprise:
Receive establishment product the request that described product is sold that expert sent by the second terminal, and the request of the described product of purchase that reception user is sent by first terminal;
The establishment product that described reception expert is sent by the second terminal is also specially the request that described product is sold: receive the request of expert by the establishment product of the second terminal transmission; Described second terminal sells described product;
The request of the described product of purchase that described reception user is sent by first terminal, is specially:
Receive the request of the described product of purchase that user is sent by first terminal;
The editor's product obtained after expert edits is sent to first terminal;
Receive the evaluation information to described editor's product that user is sent by first terminal;
If described evaluation information is default be satisfied with information, then payment is proceeded to the account of expert;
If described evaluation information is not default be satisfied with information, then continue the request or the refund request that receive the described product of purchase that user is sent by first terminal.
Further, also comprise:
Receive request target expert being added to target expert group that user is sent by first terminal, described target expert added described in target expert group, described target expert group is used for providing question and answer service for user.
The embodiment of the present invention also provides a kind of question and answer disposal route, and the method comprises: receive the application request that application expert sends;
Described application expert is audited, when described application expert is by examination & verification, described application expert is defined as expert;
Receive the problem that user is sent by first terminal, and obtain the payment information of user to issued problem;
If described payment information is for paying successful information, target expert is determined from described expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out real-time question and answer one to one, and obtain and answer result;
Receive the evaluation information to described answer result that user is sent by first terminal;
If described evaluation information is default be satisfied with information, then the payment of user to issued problem is proceeded to the account of described target expert;
If described evaluation information is not default be satisfied with information, then user continues to set up instant messaging with second terminal at target expert place by first terminal and carries out real-time question and answer one to one, and obtains and answer result, otherwise carries out reimbursement;
Receive request target expert being added to target expert group that user is sent by first terminal, described target expert added described in target expert group, described target expert group is used for providing question and answer service for user.
Second aspect, embodiments provides a kind of server, and this server comprises:
First receiver module, for receiving the problem that user is sent by first terminal, and obtains the payment information of user to issued problem;
Communication module, if for described payment information for paying successful information, determining target expert, and being back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result;
Second receiver module, for receiving the evaluation information to described answer result that user is sent by first terminal;
Payment module, if be default be satisfied with information for described evaluation information, then proceeds to the account of described target expert by the payment of user to issued problem.
The embodiment of the present invention also provides a kind of server, and this server comprises:
Receive application module, for receiving the application request that application expert sends;
Auditing module, for auditing described application expert, when described application expert is by examination & verification, is defined as expert by described application expert;
Receiver Problem module, for receiving the problem that user is sent by first terminal, and obtains the payment information of user to issued problem;
Instant messaging module, if for described payment information for paying successful information, target expert is determined from described expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out real-time question and answer one to one, and obtain and answer result;
Receive evaluation module, for receiving the evaluation information to described answer result that user is sent by first terminal;
Payment module, if be default be satisfied with information for described evaluation information, then proceeds to the account of described target expert by the payment of user to issued problem;
Question closely module, if be not default be satisfied with information for described evaluation information, then user continues to set up instant messaging with second terminal at target expert place by first terminal and carries out real-time question and answer one to one, and obtains and answer result, otherwise carries out reimbursement;
Receive and add module, for receiving request target expert being added to target expert group that user is sent by first terminal, described target expert added described in target expert group, described target expert group is used for providing question and answer service for user.
The technical scheme that the embodiment of the present invention provides, user is by RELEASE PROBLEM and payment problem fund on first terminal, set up instant messaging with second terminal at highly professional target expert place and carry out question and answer one to one, degree of depth discussion can be carried out to the problem issued, thus obtain specialty, accurately, authority answer, also save the retrieval cost of user, improve the satisfaction of user.
Accompanying drawing explanation
Fig. 1 is the schematic flow sheet of a kind of question and answer disposal route that the embodiment of the present invention one provides;
Fig. 2 is the schematic flow sheet of a kind of question and answer disposal route that the embodiment of the present invention two provides;
Fig. 3 is the schematic flow sheet of a kind of question and answer disposal route that the embodiment of the present invention three provides;
Fig. 4 is the schematic flow sheet of a kind of question and answer disposal route that the embodiment of the present invention four provides;
Fig. 5 is the structural representation of the server that the embodiment of the present invention five provides;
Fig. 6 is the structural representation of the communication module of the server that the embodiment of the present invention five provides;
Fig. 7 is the structural representation of the 3rd receiver module of the server that the embodiment of the present invention five provides;
Fig. 8 is the structural representation of the 4th receiver module of the server that the embodiment of the present invention five provides;
Fig. 9 is the structural representation of the server that the embodiment of the present invention six provides.
Embodiment
Below in conjunction with drawings and Examples, the present invention is described in further detail.Be understandable that, specific embodiment described herein is only for explaining the present invention, but not limitation of the invention.It also should be noted that, for convenience of description, illustrate only part related to the present invention in accompanying drawing but not entire infrastructure.
Embodiment one
Fig. 1 is the schematic flow sheet of a kind of question and answer disposal route that the embodiment of the present invention one provides.As shown in Figure 1, the question and answer disposal route that the present embodiment provides specifically comprises following operation:
The problem that operation S110, reception user are sent by first terminal, and obtain the payment information of user to issued problem;
Concrete, problem is submitted to server by first terminal by user, wherein, first terminal can be mobile phone, notebook computer, panel computer or other palm equipments for surfing the net, after submitting a question, the fund of corresponding problem is paid, the problem that reception user is sent by first terminal by server, and obtain the payment information of user to issued problem.
If the described payment information of operation S120 is for paying successful information, determine target expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result;
Concrete, when user pays successful, the target expert of definite response problem, and set up instant messaging with target expert and carry out question and answer, after question and answer, answer result is submitted to server by target expert.In addition, using instant messaging mainly to contact to set up fast between user and target expert, immediately transmitting the information of both sides accurately, so that professional, deal with problems accurately, time and manpower is saved cost, improves user satisfaction and the credit worthiness of question and answer service platform.
The evaluation information to described answer result that operation S130, reception user are sent by first terminal;
When user receive target expert to the answer result of problem after, can evaluate answer result, and evaluation information is submitted to server, the evaluation information to described answer result that server receives user is sent by first terminal.
If operation S140 described evaluation information is default be satisfied with information, then the payment of user to issued problem is proceeded to the account of described target expert.
The present embodiment is set up instant messaging by user and target expert and is carried out man-to-man question and answer of paying targetedly, degree of depth discussion can be carried out to the problem that user issues, and the knowledge of the association area of extension problems, make user obtain more professional, accurate, authoritative answer, and then also improve the satisfaction of user.
Embodiment two
Fig. 2 is the schematic flow sheet of a kind of question and answer disposal route that the embodiment of the present invention two provides.The present embodiment, on the basis of above-described embodiment one, is optimized its operation S120.See Fig. 2, the question and answer disposal route that the present embodiment provides specifically comprises following operation:
The problem that operation S110, reception user are sent by first terminal, and obtain the payment information of user to issued problem;
First user is undertaken registering or logging in by first terminal, and the problem then will inquired is submitted to server, and carries out the payment of problem fund.
If the described payment information of operation S121 is for paying successful information, and receive problem that user sent by first terminal for problem one to one, then question answering expert will be defined as target expert one to one, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result;
User select target expert can carry out paying RELEASE PROBLEM one to one according to the problem of oneself; Issue can also be selected to put problem on someone's head.Target expert receives enquirement and can answer a question, or according to the ability of oneself should appreciate quizmaster issue put problem on someone's head.When user select one to one RELEASE PROBLEM and pay successfully time, expert sets up instant messaging with target, concrete, and the target expert that user specifies receives the problem that user puies forward, wherein, the problem carried comprises content, Payment Amount, the icon of instant messaging and the user profile of asking; According to the problem that user carries, target expert judges whether oneself can answer, can carry out real-time Communication for Power with user when target expert thinks and oneself can answer the enquirement of user, communication mode can be: real-time video, real-time voice, real-time voice, real-time message.Target expert also can be given to other expert's answers question answering power, and this will depend on the wish of user and target expert.Once target expert receives the problem of user, expert needs to carry out follow-up service to this problem, until user is satisfied; After being linked up by real-time Communication for Power, the answer that the target expert specified prepares is submitted to server by the form of question and answer.
The question-answering mode of the present embodiment is real-time online answer, realize user and put question to the demand with expert's Real-time Answer in real time, real-time built-in instant message instrument can connect fast for quizmaster and answerer, user can put question to online expert anywhere or anytime, and on-line expert can whenever and wherever possible for user answers simultaneously.
In addition, the expert in the present embodiment is just being converted into expert by application expert after examination & verification, audits application expert, the application expert by examination & verification is defined as expert, specifically comprises: receive the application request that application expert submits to; Described application expert is audited; When described application expert is by examination & verification, described application expert is defined as expert.
Wherein, examination & verification is carried out to described application expert and comprises following operation: 1, roll checking, the certificate that such as individual obtains, education degree, professionally certified, so just can guarantee the problem that the some fields of the qualified answer of expert are relevant; 2, professional test, such as, each expert must pass through the test of very detailed professional knowledge and technical ability; 3, answer platform special messenger assistant director examination & verification is only answered.When application expert examination & verification by after notify that this expert successfully applies to become the expert only answering platform by the mode of note or mail.User also can by the evaluation information of first terminal transmission to target expert.
If the described payment information of step S122 is for paying successful information, and reception user is the problem of putting on someone's head by the problem that first terminal sends, then:
What acquisition user was sent by first terminal puts problem on someone's head;
Receive the request of putting problem described in answer that at least one expert sent by the second terminal on someone's head;
An expert is selected from least one expert described, to be defined as target expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result.
In the present embodiment, user can select to issue the mode of putting on someone's head and carry out RELEASE PROBLEM, when issuing with user orientation server problem of putting on someone's head and paying successfully, at least one expert can come to appreciate, user selects an expert as the target expert answered a question from least one expert, even if set up to communicate with this target expert and carry out question and answer one to one, answer result is submitted to server by the form of question and answer by target expert.
The evaluation information to described answer result that operation S130, reception user are sent by first terminal;
Concrete, after answer result is submitted to server with the form of question and answer by target expert, user sends evaluation information to answering result by first terminal to server.
If operation S140 described evaluation information is default be satisfied with information, then the payment of user to issued problem is proceeded to the account of described target expert.
After target expert answers a question, server can judge whether user is satisfied with answer result, when user is satisfied with answer result, confirmation is paid the bill, the payment of issued problem is proceeded to the account of described target expert.When user is unsatisfied with answer result, preferably, can question closely problem, judge whether user questions closely, when user needs to question closely, enter the stage of answering a question again, continue the described user of instruction and set up instant messaging by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain answer result, if do not questioned closely, enter the stage of reimbursement.
Preferably, reimbursement comprises following operation: reception user and described target expert are to the objection information of reimbursement; If described objection information is default user and described target expert, reimbursement is had no objection information, then described payment is returned the account of user; If described objection information is default user and described target expert, reimbursement is had objection information, then by described payment being returned the account of user or the account of target expert.Concrete, when user and expert's reimbursement are consulted to have objection, reimbursement application can be submitted to, can get involved by only answering customer service, enter and only answer the customer service examination & verification stage, only answer the voucher that customer service receives reimbursement application submission, reimbursement voucher is audited, if paid in the account of expert by described payment expert's examination & verification, if to the examination & verification of user by; described payment is returned in the account of quizmaster.
Further, in the present embodiment, also comprise: receive establishment product the request that described product is sold that expert sent by the second terminal.Concrete, this receiving course is: the request receiving the establishment product that expert is sent by the second terminal; Described second terminal sells described product.The operations such as expert can edit the product of oneself, delete, undercarriage, sales promotion.
Further, for making user carry out buying or tailor-made product at popular fine programs or at expert's homepage, in the present embodiment, also comprise: the request receiving the described product of purchase that user is sent by first terminal.Concrete, this receiving course is:
Receive the request of the described product of purchase that user is sent by first terminal;
The editor's product obtained after expert edits is sent to first terminal; Wherein, editor's product can be customized according to the needs of user by expert, and such as, described editor's product is nutrient combo, and expert can edit composition and the deal of nutrient combo according to the health of user and concrete needs;
Receive the evaluation information to described editor's product that user is sent by first terminal;
If described evaluation information is default be satisfied with information, then payment is proceeded to the account of expert;
If described evaluation information is not default be satisfied with information, then continue the request or the refund request that receive the described product of purchase that user is sent by first terminal.
Further, this enforcement also comprises: receive request target expert being added to target expert group that user is sent by first terminal, described target expert added described in target expert group, described target expert group is used for providing question and answer service for user.The expert in a certain field by forming expert alliance from the mode of group, can be provided question and answer service with the form of alliance to user, also can share authoritative knowledge to user, thus form the interaction circle of user and expert alliance.User can build oneself expert team for a certain field, and to widen the professional knowledge of oneself, the growth for oneself provides service next to the skin.Share by the knowledge in professional alliance the intensification facilitating and only answer the expert of platform and the relation of quizmaster, also promote the development of quizmaster self.
The question and answer disposal route that the present embodiment provides, user is by first terminal RELEASE PROBLEM and payment problem payment, when the problem issued for problem one to one and when paying successfully and target expert set up instant messaging and carry out man-to-man question and answer, when the problem issued is set up instant messaging as target expert carry out question and answer one to one from being appreciated a selection expert expert for the problem of putting on someone's head and when paying successfully, degree of depth discussion can be carried out to problem, and expand the ductility of problem, user is made to obtain specialty, accurately, the answer result of authority, improve the satisfaction of user, in addition, the people of professional skill can be allowed to utilize the time of fragmentation by method at mobile terminal, technical ability, knowledge transformation is economic returns, final realization service can have the operation mode of valency.
Embodiment three
Fig. 3 is the schematic flow sheet of a kind of question and answer disposal route that the embodiment of the present invention three provides.The present embodiment, based on above-described embodiment one and embodiment two, provides a kind of preferred embodiment.The method that the present embodiment provides is applicable in the network architecture be made up of first terminal, the second terminal and server.Wherein, first terminal can be the terminal that user holds, the terminal that the second terminal is held for target expert.With reference to figure 3, the question and answer disposal route that the present embodiment provides specifically comprises following operation:
Operation S201, beginning;
Operation S202, user are undertaken registering/logging in by first terminal;
User can carry out log-on message on first terminal, if registered information can directly log on the client.
Operation S203, user are submitted a question by first terminal;
User is putd question to by first terminal, and form problem can being compiled word is submitted to server.
Operation S204, user are paid by first terminal;
User is paid by the payment of first terminal to described problem after submitting a question.
Operation S205, server judge whether user pays successfully;
When user pays successful, executable operations S206; When user pays unsuccessful, continue executable operations S204, pay.
Operate S206, when user is paid successfully by first terminal, target expert is answered described problem by the second terminal, and submit answer result to server;
In the present embodiment, user can select the type submitted a question, for problem one to one or problem can be put on someone's head, when user pay successfully and the problem sent for problem one to one time, server question answering expert will be defined as target expert one to one, and user sets up instant messaging by second terminal at first terminal and target expert place; When user pay successfully and the problem sent for putting problem on someone's head time, at least one expert comes to appreciate by second terminal at its place, user determines an expert answering this problem from least one expert, this expert is defined as target expert by server, and user sets up instant messaging by second terminal at first terminal and target expert place.User and target expert carry out degree of depth discussion by instant messaging to problem, and to obtain more authoritative professional answer, answer result is submitted to server by target expert.
Operation S207, server judge whether user is satisfied with described answer result;
User can send evaluation information to answering result according to the answer result of expert to server after terminating instant messaging with target expert, the evaluation information that user submits to by server compares with the evaluation information preset, judge whether user is satisfied with described answer result, when answering result described in user and being satisfied with, executable operations S208; When answering result described in user and being unsatisfied with, executable operations S210.
Operate S208, when user is satisfied with described answer result, user confirms payment by first terminal;
The payment of problem proceeds in target expert account by the second terminal by operation S209, server;
Server receives after user confirms payment request, the payment of problem is proceeded in target expert account by the second terminal.
Operate S210, when user is unsatisfied with described answer result, server judges that user is the need of questioning closely;
In the present embodiment when the answer result of user to target expert is unsatisfied with, can question closely, server judges that user is the need of questioning closely, when user needs to question closely, and executable operations S211; When user does not need to question closely, executable operations S212.
Operation S211, user are questioned closely described problem by first terminal;
When user needs to question closely described problem, user can again set up instant messaging by second terminal at first terminal and target expert place and carry out man-to-man question and answer.
Operate S212, will be applied for a refund by first terminal when user does not need to question closely;
Concrete, apply for a refund and can be divided into following two kinds of situations: to be that both sides are consensus carry out reimbursement, executable operations S213 to the first situation, and fund is return to user by server.The second situation occurs reimbursement objection between user and target expert, now user or target expert can to the complaints only answering customer service and carry out this problem objection, the every data submitted an appeal, only answer customer service and can get involved reimbursement coordination, fund will return the rational side of the voucher provided, if the reasonable side of voucher is user, then executable operations S213, otherwise executable operations S209, user's this time closing the transaction.
The payment of problem is proceeded in user account by first terminal by operation S213, server.
The question and answer disposal route that the present embodiment provides, user is by first terminal RELEASE PROBLEM and payment problem payment, when the problem issued be one to one problem and pay successfully time and second terminal at target expert place set up instant messaging and carry out man-to-man question and answer, when the problem issued is set up instant messaging as target expert carry out question and answer one to one from being appreciated a selection expert expert for the problem of putting on someone's head and when paying successfully, degree of depth discussion can be carried out to problem, and expand the ductility of problem, user is made to obtain specialty, accurately, the answer result of authority, improve the satisfaction of user.
Embodiment four
Fig. 4 is the schematic flow sheet of a kind of question and answer disposal route that the embodiment of the present invention four provides.The present embodiment, based on above-described embodiment one to embodiment three, provides a kind of preferred embodiment, the ins and outs of not detailed description in the present embodiment, can see above-described embodiment one to embodiment three.See Fig. 4, the question and answer disposal route that the present embodiment provides comprises following operation:
The application request that operation S310, reception application expert send;
Operate S320, described application expert is audited, when described application expert is by examination & verification, described application expert is defined as expert;
The problem that operation S330, reception user are sent by first terminal, and obtain the payment information of user to issued problem;
If the described payment information of operation S340 is for paying successful information, target expert is determined from described expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out real-time question and answer one to one, and obtain and answer result;
The evaluation information to described answer result that operation S350, reception user are sent by first terminal;
If operation S360 described evaluation information is default be satisfied with information, then the payment of user to issued problem is proceeded to the account of described target expert;
If operation S370 described evaluation information is not default be satisfied with information, then user continues to set up instant messaging with second terminal at target expert place by first terminal and carries out real-time question and answer one to one, and obtains and answer result, otherwise carries out reimbursement;
Request target expert being added to target expert group that operation S380, reception user are sent by first terminal, adds described in target expert group by described target expert, described target expert group is used for providing question and answer service for user.
It should be noted that, operation S310 and operation S320, and operation S380 can perform to the arbitrary operation in operation S370 at operation S330.
The technical scheme that the present embodiment provides, can provide the question-answering mode of a kind of OPPA.So-called OPPA question-answering mode refers to: 1, (online) answers in real time, concrete, user is by first terminal RELEASE PROBLEM, and the fund of payment problem, when paying successfully and second terminal at expert place set up instant messaging and carry out real-time question and answer, and then make user and expert can carry out clear one's mind of doubt fast and effectively by real-time Communication for Power to problem.2, specialty (professional) answer, concrete, expert is defined as expert by application expert after auditing, first apply for that expert becomes the request of expert by the second terminal to server submit applications, and send application material to server, after described application material is by examination & verification, described application expert is confirmed as expert.By setting up strict expert's authentication system, application expert being assert, ensure that the professional and authoritative of answer, for user provides more professional answer result, conscientiously help user's solving practical problems.3, point-to-point (peer to peer) answer, concrete, user is RELEASE PROBLEM and the target expert paying meeting this problem of definite response from the described expert by auditing successfully, and carry out man-to-man question and answer with target expert, make user and expert can carry out the degree of depth targetedly to problem and inquire into.4, professional alliance (alliance), concrete, user can add the target expert answered a question in target expert group, so that after this expert provide further question and answer service for user, in addition, the expert in a certain field also by forming expert alliance from the mode of group, can provide question and answer service with the form of alliance to user, also can share authoritative knowledge to user, thus form the interaction circle of user and expert alliance.
The question and answer disposal route that the present embodiment provides, by auditing application expert, application expert by examination & verification is defined as expert, think that user provides the answer of professional authority more, user passes through RELEASE PROBLEM and after the payment problem amount of money, sets up instant messaging carry out real-time answer one to one with expert, degree of depth discussion can be carried out to problem, expert also can add in expert group by user, sets up expert alliance, makes expert better for user provides question and answer service.
Embodiment five
Fig. 5 is the structural representation of a kind of server that the embodiment of the present invention five provides.See Fig. 5, the concrete structure of this server is as follows:
First receiver module 410, for receiving the problem that user is sent by first terminal, and obtains the payment information of user to issued problem;
Communication module 420, if for described payment information for paying successful information, determining target expert, and being back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result;
Second receiver module 430, for receiving the evaluation information to described answer result that user is sent by first terminal;
Payment module 440, if be default be satisfied with information for described evaluation information, then proceeds to the account of described target expert by the payment of user to issued problem.
As shown in Figure 6, further, described communication module 420 specifically comprises the first communication unit 421 and second communication unit 422, if described first communication unit 421 is payment successful information for described payment information, and receive problem that user sent by first terminal for problem one to one, then question answering expert will be defined as target expert one to one, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result; If described second communication unit 422 is payment successful information for described payment information, and reception user is the problem of putting on someone's head by the problem that first terminal sends, receive the request of putting problem described in answer that at least one expert sent by the second terminal on someone's head, an expert is selected from least one expert described, to be defined as target expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result.Described second communication unit 422 specifically comprises:
Obtain subelement 4221, put problem on someone's head for what obtain that user sent by first terminal;
First receives subelement 4222, for receiving the request of putting problem described in answer that at least one expert sent by the second terminal on someone's head;
Chooser unit 4223, for selecting an expert from least one expert described, to be defined as target expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result.
Further, also comprise the 3rd receiver module 450, for receiving the establishment product the request of selling described product that expert sent by the second terminal, as shown in Figure 7, described 3rd receiver module 450 specifically comprises:
Second receiving element 451, for receiving the request of the establishment product that expert is sent by the second terminal;
Sell unit 452, for selling described product in described second terminal.
Further, also comprise the 4th receiver module 460, for receiving the request of the described product of purchase that user is sent by first terminal, as shown in Figure 8, described 4th receiver module 460 specifically comprises:
3rd receiving element 461, for receiving the request of the described product of purchase that user is sent by first terminal;
Transmitting element 462, for sending to first terminal by the editor obtained after expert edits product;
4th receiving element 463, for receiving the evaluation information to described editor's product that user is sent by first terminal;
Payment unit 464, if be default be satisfied with information for described evaluation information, then proceeds to the account of expert by payment;
5th receiving element 465, if be not default be satisfied with information for described evaluation information, then continues the request or the refund request that receive the described product of purchase that user is sent by first terminal.
Further, also comprise and add module 470, for receiving request target expert being added to target expert group that user is sent by first terminal, described target expert added described in target expert group, described target expert group is used for providing question and answer service for user.
The said goods can perform the method that any embodiment of the present invention provides, and possesses the corresponding functional module of manner of execution and beneficial effect.
Embodiment six
Fig. 9 is the structural representation of a kind of server that the embodiment of the present invention six provides.See Fig. 9, the concrete structure of this server is as follows:
Receive application module 510, for receiving the application request that application expert sends;
Auditing module 520, for auditing described application expert, when described application expert is by examination & verification, is defined as expert by described application expert;
Receiver Problem module 530, for receiving the problem that user is sent by first terminal, and obtains the payment information of user to issued problem;
Instant messaging module 540, if for described payment information for paying successful information, target expert is determined from described expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out real-time question and answer one to one, and obtain and answer result;
Receive evaluation module 550, for receiving the evaluation information to described answer result that user is sent by first terminal;
Payment module 560, if be default be satisfied with information for described evaluation information, then proceeds to the account of described target expert by the payment of user to issued problem;
Question closely module 570, if be not default be satisfied with information for described evaluation information, then user continues to set up instant messaging with second terminal at target expert place by first terminal and carries out real-time question and answer one to one, and obtains and answer result, otherwise carries out reimbursement;
Receive and add module 580, for receiving request target expert being added to target expert group that user is sent by first terminal, described target expert added described in target expert group, described target expert group is used for providing question and answer service for user.
The said goods can perform the method that any embodiment of the present invention provides, and possesses the corresponding functional module of manner of execution and beneficial effect.
Note, above are only preferred embodiment of the present invention and institute's application technology principle.Skilled person in the art will appreciate that and the invention is not restricted to specific embodiment described here, various obvious change can be carried out for a person skilled in the art, readjust and substitute and can not protection scope of the present invention be departed from.Therefore, although be described in further detail invention has been by above embodiment, the present invention is not limited only to above embodiment, when not departing from the present invention's design, can also comprise other Equivalent embodiments more, and scope of the present invention is determined by appended right.
Claims (8)
1. a question and answer disposal route, is characterized in that, comprising:
Receive the problem that user is sent by first terminal, and obtain the payment information of user to issued problem;
If described payment information is for paying successful information, and receive problem that user sent by first terminal for problem one to one, then question answering expert will be defined as target expert one to one, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result;
If described payment information is for paying successful information, and reception user is the problem of putting on someone's head by the problem that first terminal sends, then:
What acquisition user was sent by first terminal puts problem on someone's head;
Receive the request of putting problem described in answer that at least one expert sent by the second terminal on someone's head;
An expert is selected from least one expert described, to be defined as target expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result;
Receive the evaluation information to described answer result that user is sent by first terminal;
If described evaluation information is default be satisfied with information, then the payment of user to issued problem is proceeded to the account of described target expert.
2. question and answer disposal route according to claim 1, it is characterized in that, also comprise: receive establishment product the request that described product is sold that expert sent by the second terminal, and the request of the described product of purchase that reception user is sent by first terminal;
The establishment product that described reception expert is sent by the second terminal is also specially the request that described product is sold: receive the request of expert by the establishment product of the second terminal transmission; Described second terminal sells described product;
The request of the described product of purchase that described reception user is sent by first terminal, is specially:
Receive the request of the described product of purchase that user is sent by first terminal;
The editor's product obtained after expert edits is sent to first terminal;
Receive the evaluation information to described editor's product that user is sent by first terminal;
If described evaluation information is default be satisfied with information, then payment is proceeded to the account of expert;
If described evaluation information is not default be satisfied with information, then continue the request or the refund request that receive the described product of purchase that user is sent by first terminal.
3. question and answer disposal route according to claim 1, is characterized in that, also comprise:
Receive request target expert being added to target expert group that user is sent by first terminal, described target expert added described in target expert group, described target expert group is used for providing question and answer service for user.
4. a question and answer disposal route, is characterized in that, comprising:
Receive the application request that application expert sends;
Described application expert is audited, when described application expert is by examination & verification, described application expert is defined as expert;
Receive the problem that user is sent by first terminal, and obtain the payment information of user to issued problem;
If described payment information is for paying successful information, target expert is determined from described expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out real-time question and answer one to one, and obtain and answer result;
Receive the evaluation information to described answer result that user is sent by first terminal;
If described evaluation information is default be satisfied with information, then the payment of user to issued problem is proceeded to the account of described target expert;
If described evaluation information is not default be satisfied with information, then user continues to set up instant messaging with second terminal at target expert place by first terminal and carries out real-time question and answer one to one, and obtains and answer result, otherwise carries out reimbursement;
Receive request target expert being added to target expert group that user is sent by first terminal, described target expert added described in target expert group, described target expert group is used for providing question and answer service for user.
5. a server, is characterized in that, comprising:
First receiver module, for receiving the problem that user is sent by first terminal, and obtains the payment information of user to issued problem;
Communication module, if for described payment information for paying successful information, determining target expert, and being back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result; Described communication module comprises the first communication unit and second communication unit; Wherein:
Described first communication unit, if for described payment information for paying successful information, and receive problem that user sent by first terminal for problem one to one, then question answering expert will be defined as target expert one to one, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result;
Described second communication unit, if for described payment information for paying successful information, and reception user is the problem of putting on someone's head by the problem that first terminal sends, receive the request of putting problem described in answer that at least one expert sent by the second terminal on someone's head, an expert is selected from least one expert described, to be defined as target expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result;
Described second communication unit specifically comprises:
Obtain subelement, put problem on someone's head for what obtain that user sent by first terminal;
First receives subelement, for receiving the request of putting problem described in answer that at least one expert sent by the second terminal on someone's head;
Chooser unit, for selecting an expert from least one expert described, to be defined as target expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out question and answer, and obtain and answer result;
Second receiver module, for receiving the evaluation information to described answer result that user is sent by first terminal;
Payment module, if be default be satisfied with information for described evaluation information, then proceeds to the account of described target expert by the payment of user to issued problem.
6. server according to claim 5, is characterized in that, also comprises the 3rd receiver module and the 4th receiver module; Wherein:
Described 3rd receiver module is for the establishment product that receives expert and sent by the second terminal and the request of selling described product, described 3rd receiver module specifically comprises: the second receiving element, for receiving the request of the establishment product that expert is sent by the second terminal; Sell unit, for selling described product in described second terminal;
The request of purchase described product of described four module for receiving user and being sent by first terminal, described 4th receiver module specifically comprises:
3rd receiving element, for receiving the request of the described product of purchase that user is sent by first terminal;
Transmitting element, for sending to first terminal by the editor obtained after expert edits product;
4th receiving element, for receiving the evaluation information to described editor's product that user is sent by first terminal;
Payment unit, if be default be satisfied with information for described evaluation information, then proceeds to the account of expert by payment;
5th receiving element, if be not default be satisfied with information for described evaluation information, then continues the request or the refund request that receive the described product of purchase that user is sent by first terminal.
7. server according to claim 5, it is characterized in that, also comprise interpolation module, for receiving request target expert being added to target expert group that user is sent by first terminal, described target expert added described in target expert group, described target expert group is used for providing question and answer service for user.
8. a server, is characterized in that, comprising:
Receive application module, for receiving the application request that application expert sends;
Auditing module, for auditing described application expert, when described application expert is by examination & verification, is defined as expert by described application expert;
Receiver Problem module, for receiving the problem that user is sent by first terminal, and obtains the payment information of user to issued problem;
Instant messaging module, if for described payment information for paying successful information, target expert is determined from described expert, and be back to described first terminal, set up instant messaging to indicate described user by second terminal at described first terminal and described target expert place and carry out real-time question and answer one to one, and obtain and answer result;
Receive evaluation module, for receiving the evaluation information to described answer result that user is sent by first terminal;
Payment module, if be default be satisfied with information for described evaluation information, then proceeds to the account of described target expert by the payment of user to issued problem;
Question closely module, if be not default be satisfied with information for described evaluation information, then user continues to set up instant messaging with second terminal at target expert place by first terminal and carries out real-time question and answer one to one, and obtains and answer result, otherwise carries out reimbursement;
Receive and add module, for receiving request target expert being added to target expert group that user is sent by first terminal, described target expert added described in target expert group, described target expert group is used for providing question and answer service for user.
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| CN107480138A (en) * | 2017-08-11 | 2017-12-15 | 陕西合友网络科技有限公司 | A kind of accessory system and method for acquisition problem feedback |
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| CN105787060A (en) * | 2016-02-29 | 2016-07-20 | 沈文策 | Question and answer method and system |
| CN106651467A (en) * | 2017-01-03 | 2017-05-10 | 万晓萌 | Place image real-time transmission method and apparatus |
| CN108628820A (en) * | 2017-03-21 | 2018-10-09 | 北京雪球信息科技有限公司 | The communication means of short text question and answer mode |
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| CN108564425A (en) * | 2018-01-08 | 2018-09-21 | 东莞市未知术网络科技有限公司 | Consultation method and computer readable storage medium, server, mobile terminal |
| WO2019134166A1 (en) * | 2018-01-08 | 2019-07-11 | 东莞市未知术网络科技有限公司 | Consulting method, computer-readable storage medium, server and mobile terminal |
| CN108600273A (en) * | 2018-05-13 | 2018-09-28 | 北京阳光柠檬科技有限公司 | Data processing method and device for online question and answer |
| CN109064180A (en) * | 2018-07-13 | 2018-12-21 | 广州神马移动信息科技有限公司 | Comment on method, apparatus and terminal device |
| CN109934567A (en) * | 2019-03-07 | 2019-06-25 | 葛毅鹏 | A kind of knowledge sharing method, apparatus, system and storage medium |
| CN110275951A (en) * | 2019-06-27 | 2019-09-24 | 百度在线网络技术（北京）有限公司 | Answering method, device, equipment and computer readable storage medium |
| CN111506827A (en) * | 2020-03-18 | 2020-08-07 | 威比网络科技(上海)有限公司 | Salesman question and answer interaction method, platform, equipment and storage medium |
| CN112884597A (en) * | 2021-01-22 | 2021-06-01 | 广西时宜农业科技有限公司 | Intelligent silkworm management and control platform |
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| CN113822586A (en) * | 2021-09-27 | 2021-12-21 | 深圳威消保科技有限公司 | Task rewarding method and system |
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