CN104424280B - Push follow-up method and its system - Google Patents
Push follow-up method and its system Download PDFInfo
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- CN104424280B CN104424280B CN201310388688.0A CN201310388688A CN104424280B CN 104424280 B CN104424280 B CN 104424280B CN 201310388688 A CN201310388688 A CN 201310388688A CN 104424280 B CN104424280 B CN 104424280B
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- G06Q10/00—Administration; Management
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Abstract
The present invention relates to a kind of push follow-up methods, include the following steps：（1）By the information registering of information supply source and target object is pushed to using the address of shared mailbox.Information supply source includes user（Supplier）Need to push information to individual or the group of target object with service provider etc.；Target object refers mainly to purchaser's system.Shared mailbox is by service provider and users to share.（2）It reads the feedback mail for sharing the target object received in mailbox and preserves to database.（3）Processing feedback mail, and detail records will be handled to database.Above-mentioned push follow-up method and system provide shared mailbox for multiple information supply sources, allow multiple information supply sources simultaneously to same target object into line trace, the management by synchronization that multiple information supply sources track same target object is realized, to realize synchronization and the consistency of information.
Description
Technical field
The present invention relates to data processing fields, more particularly to a kind of push follow-up method and its system.
Background technology
Supplier is registered, pushed information to purchaser's system on the basis of, to follow-up mode and feedback mail
It recorded, classified and customized the follow-up time, be the big blank that management domain is docked with buyer's purchasing system in current supplier.
Currently, after helping supplier to push information in buyer system, there are no an effective methods to follow-up complicated
Buyer's mail carries out the comprehensive, record of system, preservation, classification, the follow-up follow-up of customization.
Existing market client follows up, and mode is varied, and previous enterprise and individual often reach a single cross with client and be easily required for
Manual operation, it is very complicated.With the development of internet, various types of service providers come into being, once direct dealing both sides
After intervening service provider, the tracking of client needs management by synchronization, management by synchronization, that is, user and service provider simultaneously to same client into
Line trace.And by way of tracking client the form of Email, it is difficult to realize the management by synchronization of information at present, Wu Faji
The synchronization of Shi Shixian information and consistency.
Invention content
Based on this, it is necessary to provide a kind of synchronization that can realize information and the push of consistency follow-up method.
A kind of push follow-up method, includes the following steps：
By the information registering of information supply source and target object is pushed to using the address of shared mailbox；
It reads the feedback mail for sharing the target object received in mailbox and preserves to database；And
Processing feedback mail, and detail records will be handled to database.
It is described in one of the embodiments, to read the feedback mail for sharing the target object received in mailbox and preserve
Include to the step of database：
Read the markup information in feedback mail.
Mail is fed back in the processing in one of the embodiments, and is wrapped detail records to the step of database is handled
It includes：
Feedback postal according to title, sender, sender address and the message body content of feedback mail to receiving
Part carries out just subseries.
Mail is fed back in the processing in one of the embodiments, and the step of handling detail records to database is also
Including：
According to the markup information in feedback mail to carrying out secondary classification by the feedback mail of first subseries.
Mail is fed back in the processing in one of the embodiments, and is wrapped detail records to the step of database is handled
It includes：
It is followed up in a manual manner target object according to classified feedback mail reminder information supply source, or according to customization
Follow-up mode follow up automatically target object.
Mail is fed back in the processing in one of the embodiments, and is wrapped detail records to the step of database is handled
It includes：
The process instruction for obtaining input, reads according to the process instruction and handles and the processing in the database
Instruct corresponding data.
In addition, there is a need to a kind of synchronization for realizing information of offer and the push of consistency follow-up system.
A kind of push follow-up system, including：
Push receiving module, for by the information registering of information supply source and push to target object and receive target pair
The feedback mail of elephant；
Human-computer interaction module, for auxiliary information supply source processing feedback mail；And
Data memory module, the processing details for recording feedback mail and information supply source to feedback mail.
The push follow-up system further includes screening module in one of the embodiments, and the screening module is used for root
The feedback mail received is carried out according to title, sender, sender address and the message body content of feedback mail first
Classification.
In one of the embodiments, the screening plant according to feedback mail in markup information to pass through first subseries
Feedback mail carry out secondary classification.
The data memory module is additionally operable to store classified feedback mail in one of the embodiments,.
Above-mentioned push follow-up method and system provide shared mailbox for multiple information supply sources so that multiple information supplies
Source can simultaneously to same target object into line trace, that is, realize multiple information supply sources same target object is tracked it is same
Step management, to realize synchronization and the consistency of information.
Description of the drawings
Fig. 1 is the broad flow diagram of the push follow-up method of one embodiment；
Fig. 2 is the particular flow sheet of the push follow-up method of one embodiment；
Fig. 3 is the module map of the push follow-up system of one embodiment；
Fig. 4 is that the user of one embodiment utilizes the schematic diagram for sharing mailbox log-on message；
Fig. 5 is that the push follow-up system of one embodiment reads mail schematic diagram automatically；
Fig. 6 is the push follow-up system automatically retrieval mail property of one embodiment and distinguishes the schematic diagram of classification；
Fig. 7 is the push follow-up system alert follow-up opportunity schematic diagram of one embodiment；
Fig. 8 is that the push follow-up system of one embodiment passes through manually recorded specific information schematic diagram；
Fig. 9 is the push follow-up system batch selection real name mail of one embodiment and the schematic diagram of group mail；
Figure 10 is the schematic diagram of the push follow-up system push record of one embodiment.
Specific implementation mode
It can not realize that synchronization and the consistency of information, present embodiment carry in time to solve the problems, such as to track client at present
A kind of push follow-up system is supplied.With reference to specific embodiment, push follow-up system is specifically described.
The method referring to FIG. 1, push that present embodiment provides is followed up, mainly includes the following steps：
Step S110：By the information registering of information supply source and target object is pushed to using the address of shared mailbox.Letter
It includes user to cease supply source（Supplier）Need to push information to individual or the group of target object with service provider etc.；Target pair
As referring mainly to purchaser's system.Shared mailbox is by service provider and users to share, and shared mailbox can be provided by service provider,
It can be provided by user.
Step S120：It reads the feedback mail for sharing the target object received in mailbox and preserves to database.Target
Object may send feedback mail after the information for receiving the push of information supply source to information supply source, and shared mailbox can
To receive this feedback mail, and feedback mail can be read by shared mailbox in information supply source.
Step S130：Processing feedback mail, and detail records will be handled to database.Information supply source can handle feedback
Mail, while the details of these processing can be got off by data-base recording.For example user has replied a certain feedback mail, then
Database can record the name of the user, which replys the letter in detail such as the time of feedback mail and the particular content of reply
Breath.In this way, service provider can grasp tracking situation of the user to its purchaser by the information of data-base recording comprehensively.
The push follow-up method of present embodiment is further described with reference to Fig. 2, one is provided first and shares
Mailbox（Unique Email）, user（Supplier）And service provider（The push follow-up method and its system of present embodiment are provided
Businessman）This Unique Email can be shared, that is, user and service provider can be used in conjunction with the Unique Email（See figure
Digital ID 1 in 2）.
User can receive purchaser by the Unique Email（Supplier needs the visitor that information is pushed and followed up
Family）The e-mail messages sent by purchaser's system（See Digital ID 2 in Fig. 2）, can also by the Unique Email come
Reply client.Service provider can be also gone with the addresses Unique Email in registration user information to client and customer database
（See Digital ID 3 in Fig. 2）.
By the Unique Email, service provider or user will receive a large amount of mails of client feedback（See number in Fig. 2
Word mark 4）, these feedback mails can be read atomically（See Digital ID 5 in Fig. 2）And it preserves.Then these feedback mails
Just subseries will be carried out according to scheduled screening conditions, first subseries is mainly title, sender, the hair according to feedback mail
Part address and body matter go to distinguish, analyze the property of mail（See Digital ID 6 in Fig. 2）.Such as：According to sender and mail
Address distinguishes whether the feedback mail is the mail containing Real Name and address（See Digital ID 7 in Fig. 2）；According in text
Hold and judges whether it is mail that client is sent automatically（See Digital ID 8 in Fig. 2）；It is distinguished according to body matter and outbox address
Whether other client is diversification enterprise（See Digital ID 9 in Fig. 2）Deng.It distinguishes, the property of analysis mail is mainly by key
The detection of word realizes, for example detects when there are " auto reply " printed words in the content of a certain envelope feedback mail, it can be assumed that
The feedback mail is the mail that system is sent automatically；It for another example detects and occurs in the content of a certain envelope feedback mail
When " diversity " printed words, it can be assumed that the feedback mail is the mail that a certain diversification enterprise sends.Feedback mail divides for the first time
It will be organized in several customer type files after the completion of class, for example the feedback mail in file A is all containing true
The mail of real name and address；Feedback mail in file B is all the mail that buyer's purchasing system is sent automatically；File C
Interior feedback mail is all the mail that diversification enterprise sends and the file of other classifications.
More accurately classify to feedback mail to realize, on the basis of according to subseries at the beginning of Mail Contents（See in Fig. 2
Digital ID 10）, manual examination and verification can be added, secondary classification is carried out to feedback mail.During manual examination and verification, user or clothes
Being engaged in quotient can be to feedback mail addition markup information, adjustment class categories, to generate more detailed grouped data（See Fig. 2
Middle Digital ID 11）, then these data are classified automatically again and are preserved into database（See Digital ID 12 in Fig. 2）.Together
When, pass through this Unique Email and the relevant data manipulation of client（Reply, forward etc.）Also it is all recorded in database together
In（See Digital ID 14 in Fig. 2）, in this way, service provider can comprehensively grasp detailed feelings of the user to feedback mail treatment
Condition.
User or service provider can select customer type file in batches（See Digital ID 13 in Fig. 2）, system also can be real
In the Batch sending mail to the system of client or customer database for the various types client's selectivity now completed to classification（See figure
Digital ID 15 in 2）.Due to these mails all to feedback Mail Contents done subtly analysis sort out send later,
Therefore mail send specific aim and validity obtained greatly enhancing, therefore the mail of these Batch sendings be sent to it is latent
In client, the feedback rates of client can also increase, by subsequent phone, mail, interview tracking process, user and client it
Between the possibility concluded the transaction can also increase, to gradually establish cooperative relationship（See Digital ID 16 in Fig. 2）.
Referring to FIG. 3, being followed up method using above-mentioned push, present embodiment additionally provides a kind of push follow-up system 300.
It includes push receiving module 310, human-computer interaction module 320, data memory module 330, screening module to push follow-up system 300
340.Wherein, push receiving module 310 provides the shared mailbox by service provider and users to share, for reading, forwarding or reply
The feedback mail that shared mailbox receives.Human-computer interaction module 320 handles feedback mail for ancillary service quotient and user.Data
Memory module 330 is used to record processing details of the information supply source to feeding back mail.For example user has replied a certain feedback mail,
Then data memory module 330 can record the name of the user, which replys the specific of the time and reply for feeding back mail
The details such as content.In this way, the information that service provider is recorded by data memory module 330 can grasp user comprehensively and be adopted to it
Purchase the tracking situation of quotient.Data memory module 330 is additionally operable to the feedback mail of storage target object and classified feedback mail.
Screening module 340 is used to carry out just subseries and secondary classification to the feedback mail received.First subseries is mainly according to anti-
Title, sender, outbox address and the body matter of feedback mail go to distinguish, analyze the property of mail, in the present embodiment, warp
After crossing just subseries, feedback mail is classified into several customer type files, for example the feedback mail in file A is all
It is the mail containing Real Name and address；Feedback mail in file B is all the mail that buyer's purchasing system is sent automatically；
Feedback mail in file C is all the mail that diversification enterprise sends and the file of other classifications.
More accurately classify to feedback mail to realize, on the basis of according to subseries at the beginning of Mail Contents, Ke Yijia
Enter manual examination and verification and secondary classification is carried out to feedback mail.During manual examination and verification, user or service provider can pass through man-machine friendship
Mutual module 320 adds markup information to feedback mail, adjusts class categories, to generate more detailed grouped data, screening
Module 340 is based on these data and first sorted feedback mail is classified automatically again, and is saved to data storage mould
In block 330.
Above-mentioned push follow-up method and its system are described further with reference to an example.
Such as：The supplier A of one office products relevant industries needs to find U.S. relevant industries client, is pushed away according to above-mentioned
Follow-up method or system, supplier A or service provider is sent first to provide a mailbox being used in conjunction with for both sides（Unique
Email）.System or supplier A can use Unique Email registrations, the pushed information.
Referring to FIG. 4, in human-computer interaction terminal 350, the addresses Unique Email are filled on one column of mailbox, are used as and visitor
The major way of family contact and the mail for receiving client feedback.Follow-up system is pushed to read from the above Unique Email automatically
Feedback mail is simultaneously recorded in push follow-up system.
Please refer to 5, feed back the content of mail, including title, receiving time, sender address, sender and attachment all by
It is recorded in push follow-up system.Follow-up system is pushed automatically to the email search of download, analysis, according to sender address and hair
Part people distinguishes and shows email type.Push follow-up system default shows that " postal may be selected in all types mail, user or supplier
Part type " checks that different customer type files, such as select file folder A check the mail containing Real Name and address,
Or select file folder B checks the mail or other files is selected to check other type mails that buyer's purchasing system is sent automatically.
Meanwhile supplier A can be based on push follow-up system tentatively automatically analyze it is accurate again on the basis of email type
Email type, particularly as be by manual examination and verification, provided by human-computer interaction terminal 350 replied mail record window in
（Incorporated by reference to Fig. 6）, change the classification belonging to mail.Such as whether be real name mail, whether be system send automatically mail, whether
It is minorities' mail etc.；In addition the significance level that can also change mail, as it is critically important, and it is inessential etc.；It also can remarks
Mail tracking situation, such as not traceable, timing tracking etc.；Tracking can be arranged in detail simultaneously to remind, include the mode of prompting（Such as：
Mail, QQ, is personally discussed at phone）, tracking cycle, reminder period, the last tracking of selection date, push follow-up system
It is automatic to calculate analysis shows that not contacting the number of days of the client.All update operations are all saved, are committed in database.Push with
Mail is sent automatically by tracking cycle automatically into system, can also be reminded according to the setting demand of supplier A and be needed to go to follow up manually
Or need to take the client of other effective means follow-ups.Such as：5 days push follow-up system automatic mail modes follow up it is primary, one
It is one inferior that month domestic demand follow up manually, today needs liaison mode to follow up.After being arranged successfully, push follow-up system according to the last time with
Track record is automatic to calculate the date duration that need to be followed up next time, is automatically reminded to according to the setting of supplier A, avoids the stream of customer resources
It loses.
Incorporated by reference to Fig. 7, the customer list for needing today lettergram mode to track can be set out in push follow-up system automatically, aobvious in detail
The case where showing the rank of client, the type of client, tracking cycle, the number of days not contacted and the last and trade connection point
Analysis；And push follow-up system calculates the tracking cycle of each client automatically, and prompt is made, generate primary follow-up record recently
Afterwards, push follow-up system automatically updates tracking cycle and does not contact number of days so that the follow-up of client is in good order.
Incorporated by reference to Fig. 8, supplier A can also be directed to some specific client manually recorded and client in push follow-up system
The details of tracking, such as：The type of this manually recorded feedback mail, if be that system automatically replies；Whether it is to have intention reply etc..
Manually recorded lower all mail addresss with this trade connection（Such as：Purchasing department, service of goods department mail address etc.）, and protect
It is stored in system.Also it can in detail be recorded for certain client and check all tracking feedbacks of contact, such as：In April, 2013
18,3 envelope mails are sent out to 3 different departments of this client, wherein there is e-mail response to indicate interested.At the same time, it supplies
Quotient A and all clients will automatically generate feedback information after following up and be sent to system client preservation.
Since initial client type is roughly divided into several classes, such as it can follow up, can not follow up, potentiality client, sending mail
Operation repeatability is strong, and Mail Contents are unanimous on the whole, the process that an envelope seal is sent, and artificial time-consuming long, follow-up progress is slow.Therefore it pushes
Follow-up system takes a kind of group mail mechanism, and incorporated by reference to Fig. 9, supplier A selects a kind of content template, and content template can be pre-
If simultaneously rewritable Mail Contents information, while supplier A can select a certain type customer in batches, such as：Contain Real Name
With the mail of address, system is sent automatically in single mail to each client's mailbox chosen.To by easy stages, constantly sieve
It selects potentiality client, have intention client, gradually development and cooperation client, reach cooperation transaction.
Referring to FIG. 10, the push follow-up system of present embodiment has recorded push, follow-up between user and client in detail
Details, user or service provider can according to condition inquire specific record, check the case where mail is fed back and operations associated therewith history
Record.
Above-mentioned push follow-up method and system provide shared mailbox for multiple information supply sources so that multiple information supplies
Source can simultaneously to same target object into line trace, that is, realize multiple information supply sources same target object is tracked it is same
Step management, to realize synchronization and the consistency of information.
Several embodiments of the invention above described embodiment only expresses, the description thereof is more specific and detailed, but simultaneously
Cannot the limitation to the scope of the claims of the present invention therefore be interpreted as.It should be pointed out that for those of ordinary skill in the art
For, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the guarantor of the present invention
Protect range.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (5)
1. a kind of push follow-up method, includes the following steps：
By the information registering of information supply source and target object is pushed to using the address of shared mailbox；
It reads the feedback mail for sharing the target object received in mailbox and preserves to database；And
Processing feedback mail, and detail records will be handled to database；
Described information supply source includes needing to push information to the supplier of target object and service provider；The target object is
Purchaser's system；
Mail is fed back in the processing, and includes by detail records to the step of database is handled：
According to title, sender, sender address and the message body content of feedback mail to the feedback mail that receives into
The first subseries of row；
Read the markup information in feedback mail；
According to the markup information in feedback mail to carrying out secondary classification by the feedback mail of first subseries.
2. push follow-up method according to claim 1, which is characterized in that mail is fed back in the processing, and will be handled detailed
Feelings were recorded to the step of database：
Followed up in a manual manner target object according to classified feedback mail reminder information supply source, or according to customization with
It follows up automatically target object into mode.
3. push follow-up method according to claim 1, which is characterized in that mail is fed back in the processing, and will be handled detailed
Feelings were recorded to the step of database：
The process instruction for obtaining input, reads according to the process instruction and handles and the process instruction in the database
Corresponding data.
4. a kind of push follow-up system, which is characterized in that including：
Receiving module is pushed, for by the information registering of information supply source and pushing to target object and receiving target object
Mail is fed back, and reads the markup information in feedback mail；
Human-computer interaction module, for auxiliary information supply source processing feedback mail；And
Data memory module, the processing details for recording feedback mail and information supply source to feedback mail；
Described information supply source includes needing to push information to the supplier of target object and service provider；The target object is
Purchaser's system；
The push follow-up system further includes screening module, the screening module be used for according to the feedback title of mail, sender,
Sender address and message body content carry out just subseries and according in feedback mail to the feedback mail received
Markup information by the feedback mail of first subseries to carrying out secondary classification.
5. push follow-up system according to claim 4, which is characterized in that the data memory module has been additionally operable to storage
The feedback mail of classification.
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| CN201310388688.0A CN104424280B (en) | 2013-08-30 | 2013-08-30 | Push follow-up method and its system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN108122090A (en) * | 2016-11-30 | 2018-06-05 | 北京国双科技有限公司 | A kind of Working information processing method and server |
| CN107133785A (en) * | 2017-06-12 | 2017-09-05 | 山东浪潮云服务信息科技有限公司 | A kind of pending business prompting method of office system based on domestic CPU |
| CN109816218A (en) * | 2019-01-04 | 2019-05-28 | 深圳壹账通智能科技有限公司 | Management of enterprise operation method, apparatus, computer equipment and storage medium |
| CN111385190B (en) * | 2020-03-06 | 2023-02-17 | 杭州威佩网络科技有限公司 | Message sending method and device, electronic equipment and storage medium |
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