CN104410810B - Video call system and its call method for remote interactive business hall - Google Patents
Video call system and its call method for remote interactive business hall Download PDFInfo
- Publication number
- CN104410810B CN104410810B CN201410709447.6A CN201410709447A CN104410810B CN 104410810 B CN104410810 B CN 104410810B CN 201410709447 A CN201410709447 A CN 201410709447A CN 104410810 B CN104410810 B CN 104410810B
- Authority
- CN
- China
- Prior art keywords
- video
- terminal
- softphone
- cti
- module
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Landscapes
- Telephonic Communication Services (AREA)
- Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
Abstract
The present invention provides a kind of video call system and video call method for remote interactive business hall, wherein, the system includes：Located at multiple VTM terminals of remote interactive business hall, intelligent video interactive system, and multiple shop assistant's terminals located at service background；The VTM terminals include terminal video softphone module and terminal CTI integrates application module；The intelligent video interactive system includes the system of automatic call dispatching, phone soft switchcall server and CTI service systems；Shop assistant's terminal includes seat end video softphone module and seat end CTI integrates application module；Technical scheme, it is combined by business hall with call-center technology, call-center technology is applied in remote interactive business hall, unattended business hall, realize the process function that traditional business hall number of taking is lined up, the efficient queue processing function of video calling between terminal and shop assistant is realized, improves video calling efficiency.
Description
Technical field
The present invention relates to field of computer technology, more particularly to a kind of video calling system for remote interactive business hall
System and its call method.
Background technology
The number of taking is needed to be lined up during traditional enterprise (electric power, telecommunications, bank etc.) business hall service handling, the number of taking is lined up
Stand-by period is long, has had a strong impact on CSAT.
For example, in the business procession of electric power enterprise business hall, it is averagely time-consuming about 15 minutes, each with every business handling
The shop assistant of business hall 2 calculates, then business hall per hour can processing business about 8；Plus each region business hall service handling amount
It is unbalanced, there is urban district business hall peak period and be short of hands, and small towns business hall portfolio is relatively low for a long time, waste of manpower resource.
This service handling amount gradually derives the concept of remote interactive business hall with the unbalanced phenomenon of operation cost, i.e. business hall is real
It is existing unattended, VTM is only put, and shop assistant concentrates on backstage and remotely accepted.VTM, also known as remote teller machine, virtual cabinet
Member's machine, video automatic teller machine, have begun to use in part bank in the bank field at present, by the video conferencing system on VTM,
User can engage in the dialogue communication with bank contact staff.
For remote interactive business hall as a kind of unattended business hall, shop assistant is concentrated on service background, business hall by it
It is made up of several VTM terminating machines, client can initiate service call request by VTM terminating machines, pass through certain queuing side from the background
Formula, as Avaya is lined up solution firmly, the corresponding shop assistant in backstage is distributed in the call request that client initiates, relies on shooting
These hardware devices of head, display screen, microphone and loudspeaker realize two-party video session, reach long-range " face-to-face " and accept business
Purpose.
The appearance of remote interactive business hall, solves current enterprise business hall to a certain extent in processing business mistake
Efficiency in journey, still, as remote interactive business hall is on the increase, more station terminals of multiple business halls are to service background
Business personnel initiate call request, because current video conferencing system lacks reply solution in this case, easily lead
Cause to dock confusion between terminal and shop assistant, have impact on video call function.
The content of the invention
Based on this, it is necessary to for above-mentioned technical problem, there is provided a kind of video calling system for remote interactive business hall
System and its call method, the efficient queue processing function of video calling between terminal and shop assistant is realized, improve video calling
Efficiency.
A kind of video call system for remote interactive business hall, including：Located at multiple VTM of remote interactive business hall
Terminal, intelligent video interactive system, and multiple shop assistant's terminals located at service background；
The VTM terminals include terminal video softphone module and terminal CTI integrates application module；
The intelligent video interactive system includes the system of automatic call dispatching, phone soft switchcall server and CTI service systems；
Shop assistant's terminal includes seat end video softphone module and seat end CTI integrates application module；
The terminal video softphone module is used to performing the dialing of VTM terminals, receive calls function, supports voice, regards
Frequently, the presentation of status information；The terminal CTI integrates application module and is used to login the phone soft switchcall server and control terminal
The operation of the outgoing call traffic of the current extension set of video softphone module；
The seat end video softphone module is used to performing the dialing of shop assistant's terminal, receive calls function, supports language
The presentation of sound, video, status information；The seat end CTI integrate application module be used for login the phone soft switchcall server and
Control the operation of the incoming call traffic of seat end video softphone module；
The phone soft switchcall server is used to carry out the terminal video softphone module and the soft electricity of seat end video
The phone soft switch operation between module is talked about, supports extension number management, video softphone communication process, and carry by CTI interfaces
For outside traffic routing function；The CTI service systems are used to, by establishing telephone channel with the phone soft switchcall server, connect
The telephone event of the phone soft switchcall server is received, and externally offer phone controls, seat logs in and the function of State Transferring connects
Mouthful；The system of automatic call dispatching is used to perform the outside traffic route test function to the phone soft switchcall server, real
When intercept the telephone event of the phone soft switchcall server, and traffic route requests are initiated with this, according to presently described shop assistant
Terminal agents state, phone state and queue situation, the allocation strategy according to setting are whole to the shop assistant specified by traffic distribution
End seat seat, establish corresponding video calling connection.
A kind of video call method, realized based on the above-mentioned video call system for remote interactive business hall, this method
Comprise the following steps：
S10：The system of automatic call dispatching is established by interface with phone soft switchcall server and connected, and erects message channel；
Phone soft switchcall server is established with CTI service systems and connected, and builds data exchange channel；
S20：What terminal video softphone module and seat end video softphone module were provided by phone soft switchcall server
Interface registers extension number to phone soft switchcall server, establishes message channel；
S30：Seat end CTI integrates application module and logins the extension number that the video softphone of this shop assistant terminal is registered,
And the switch operating state after logining；
S40：Terminal video softphone module initiates video call；
S50：Phone soft switchcall server receives incoming call traffic request by CTI service systems, into automatic calling distribution system
Routing queue's processing procedure of system, the traffic of incoming call is all put into traffic queue；The system of automatic call dispatching is according to setting
Allocation strategy distribution traffic request；
S60：Seat end video softphone module sets the state of shop assistant's terminal, including it is online, leave, show busy condition,
Wherein, allow to be allocated traffic when being switched to online；
S70：Seat end video softphone module receives traffic distribution, and CTI service systems obtain from phone soft switchcall server
Traffic queue, live traffice queue length is determined, and control and answer or hang up traffic, and notify phone soft switchcall server；
S80：The event of closing of the circuit is sent to terminal video softphone module and shop assistant end by phone soft switchcall server
Video softphone module, upon receiving the event, terminal video softphone module and shop assistant end video softphone module are built
Vertical video calling.
Above-mentioned video call system and its call method for remote interactive business hall, pass through business hall and call center
Technology is combined, and call-center technology is applied in remote interactive business hall, unattended business hall, realizes tradition business
The process function that the Room number of taking is lined up, realizes the efficient queue processing function of video calling between terminal and shop assistant, and raising regards
Frequency transmission efficiency.
Brief description of the drawings
Fig. 1 is the structural representation of the video call system for remote interactive business hall of the embodiment of the present invention；
Fig. 2 is the internal structure schematic diagram of VTM terminals, intelligent video interactive system and shop assistant's terminal；
Fig. 3 is video softphone operational flow diagram；
Fig. 4 is the structural representation of the system of automatic call dispatching；
Fig. 5 is the video call method flow chart of the embodiment of the present invention.
Embodiment
With reference to shown in figure 1, Fig. 1 is the structure of the video call system for remote interactive business hall of the embodiment of the present invention
Schematic diagram, including：Located at multiple VTM terminals of remote interactive business hall, intelligent video interactive system, and located at service background
Multiple shop assistant's terminals.
With reference to shown in figure 2, Fig. 2 is that the internal structure of VTM terminals, intelligent video interactive system and shop assistant's terminal is illustrated
Figure.
The VTM terminals include terminal video softphone module and terminal CTI integrates application module；
The intelligent video interactive system includes the system of automatic call dispatching, phone soft switchcall server and CTI service systems；
Shop assistant's terminal includes seat end video softphone module and seat end CTI integrates application module；
The terminal video softphone module is used to performing the dialing of VTM terminals, receive calls function, supports voice, regards
Frequently, the presentation of status information；The terminal CTI integrates application module and is used to login the phone soft switchcall server and control terminal
The operation of the outgoing call traffic of the current block of video softphone module；
The seat end video softphone module is used to performing the dialing of shop assistant's terminal, receive calls function, supports language
The presentation of sound, video, status information；The seat end CTI integrate application module be used for login the phone soft switchcall server and
Control the operation of the incoming call traffic of seat end video softphone module current block；
The phone soft switchcall server is used to carry out the terminal video softphone module and the soft electricity of seat end video
The phone soft switch operation between module is talked about, supports extension number management, video softphone communication process, and carry by CTI interfaces
For outside traffic routing function；The CTI service systems are used to, by establishing telephone channel with the phone soft switchcall server, connect
The telephone event of the phone soft switchcall server is received, and externally offer phone controls, seat logs in and the function of State Transferring connects
Mouthful；The system of automatic call dispatching is used to perform the outside traffic route test function to the phone soft switchcall server, real
When intercept the telephone event of the phone soft switchcall server, and traffic route requests are initiated with this, according to presently described shop assistant
Terminal agents state, phone state and queue situation, the allocation strategy according to setting are whole to the shop assistant specified by traffic distribution
End seat seat, establish corresponding video calling connection.
The function of VTM terminals in above-described embodiment, intelligent video interactive system and shop assistant's terminal is directed to, mainly
Including as follows：
For VTM terminals, it is served by forming by video softphone and based on CTI service extensions, and equipped with taking the photograph
As head, loudspeaker, microphone, display screen etc. are supported to run on the hardware device of video speech session.Video softphone is long-range
The basis of software of video session is realized in interaction business hall, for calling, receives calls, while support voice, video, state
Presentation.
As embodiment, terminal CTI, which integrates application module, to control terminal video softphone mould by CTI phone controls bar
The traffic outgoing call operation of the current extension set of block.
For shop assistant's terminal, be served by forming by video softphone and the CTI based on CTI service extensions, and with
There are camera, loudspeaker, microphone, display screen etc. to support to run on the hardware device of video speech session；Shop assistant's terminal is led to
Cross and realize the expanded application based on CTI services to realize the operation logined phone soft switchcall server and control incoming call traffic.Video
Softphone is the basis of software that remote interactive business hall realizes video session, for calling, is received calls, while support language
The presentation of sound, video, state.
As embodiment, seat end CTI, which integrates application module, to control the soft electricity of seat end video by CTI phone controls bar
Talk about the operation of the incoming call traffic of the current extension set of module.
In one embodiment, based on above-mentioned video softphone, its operational process is as shown in figure 3, Fig. 3 is video softphone
Operational flow diagram, mainly include：
Program initialization, registered to phone soft switchcall server, reception telephone event/be called or dial outgoing call, video
Voice call, meanwhile, state/check record etc. can be set.
For intelligent video interactive system：Wherein, phone soft switchcall server provides the softswitch functions of phone, supports to regard
Frequency softphone communicates, and can provide outside traffic routing function by CTI interfaces, be the core of intelligent video interactive system.CTI
Service system receives the telephone event of phone soft switchcall server, and externally provide by establishing passage with phone soft switchcall server
Phone control, shop assistant's terminal seat log in, the functional interface of State Transferring.
In one embodiment, with reference to shown in figure 4, Fig. 4 is the structural representation of the system of automatic call dispatching, can be wrapped
Include：
Position administration device, for managing shop assistant's terminal seat；
Extension set manager, for managing the extension number of shop assistant's terminal seat；
Technical ability group manager, for managing technical ability group corresponding to shop assistant's terminal；
Queue management device, for managing the queue of current VTM terminals；
Position selector, for the state of the queue according to current shop assistant's terminal seat and current VTM terminals, foundation is set
Corresponding shop assistant's terminal seat is selected to distribute to VTM ends in technical ability group corresponding to fixed allocation strategy from shop assistant's terminal seat
End.
The present invention is directed to the video call system for remote interactive business hall, additionally provide one kind and be based on the system
The video call method of realization, with reference to shown in figure 5, Fig. 5 be the embodiment of the present invention video call method flow chart, this method bag
Include following steps：
S10：The system of automatic call dispatching is established by interface with phone soft switchcall server and connected, and erects message channel；
Phone soft switchcall server is established with CTI service systems and connected, and builds data exchange channel；
S20：What terminal video softphone module and seat end video softphone module were provided by phone soft switchcall server
Interface registers extension number to phone soft switchcall server, establishes message channel；
S30：Seat end CTI integrates application module and logins the extension number that the video softphone of this shop assistant terminal is registered,
And the switch operating state after logining；
In this step, shop assistant can login the extension number that this shop assistant terminal is registered by CTI phone control bars,
Can be with switch operating state after logining.All operations on CTI phone control bars are serviced by CTI, based on compuphone
Integrated service exchanges data with phone soft switchcall server.
S40：Terminal video softphone module initiates video call；
In this step, client can initiate video call by the CTI applications that VTM terminals integrate.
S50：Phone soft switchcall server receives incoming call traffic request by CTI service systems, into automatic calling distribution system
Routing queue's processing procedure of system, the traffic of incoming call is all put into traffic queue；The system of automatic call dispatching is according to setting
Allocation strategy distribution traffic request；
In this step, distribute the method for traffic request can include it is as follows：
The system of automatic call dispatching obtains the extension set of registration from phone soft switchcall server, logins shop assistant's terminal seat shape
State information, search assignable shop assistant's terminal seat；If without assignable shop assistant's terminal seat, enter and wait simultaneously
IVR, (Interactive Voice Response are interactive voice answering) are played to terminal video softphone module；It is free
When not busy shop assistant's terminal seat can distribute, first traffic of taking-up is allocated from traffic queue.
Generally, the traffic that can be set first first distributes, the allocation strategy that later traffic is waited in line.
Further, in queuing process, terminal CTI integrates application module and obtains traffic queue from the system of automatic call dispatching
Presented；Terminal CTI integrates application module and receives the cancellation call operation of client, and is taken to phone soft switchcall server
Disappear；By the program, client can cancel calling at any time.
S60：Seat end video softphone module sets the state of shop assistant's terminal, including it is online, leave, show busy condition,
Wherein, allow to be allocated traffic when being switched to online；
S70：Seat end video softphone module receives traffic distribution, and CTI service systems obtain from phone soft switchcall server
Traffic queue, live traffice queue length is determined, and control and answer or hang up traffic, and notify phone soft switchcall server；
In this step, traffic distribution is come in, and shop assistant controls phone control bar to answer or hang up；CTI controls bar from queue machine
Middle acquisition live traffice queue length
S80：The event of closing of the circuit is sent to terminal video softphone module and shop assistant end by phone soft switchcall server
Video softphone module, upon receiving the event, terminal video softphone module and shop assistant end video softphone module are built
Vertical video calling.
The technical scheme of the embodiment of the present invention, there is provided the public business hall offer to unattended this remote interaction regards
Frequency calling, traffic request are lined up, the solution of video speech session.By phone soft switchcall server, VIM terminals can be sent out
The traffic request for playing calling carries out queue processing and distributes suitable shop assistant by default strategy；Realize terminal and shop assistant
Between video calling efficient queue processing function, improve video calling efficiency.
Summary embodiment, the present invention is combined business hall with call-center technology, call-center technology application
Into remote interactive business hall, unattended business hall, the process function that traditional business hall number of taking is lined up is realized, realizes and passes
System business hall calls out the numbers to be lined up agrees with the service process of " face-to-face ".The program is based on soft be lined up and realized, is arranged firmly in contrast to Avaya
Team's solution cost is low, and deployment is simple, is easy to implement.
Embodiment described above only expresses the several embodiments of the present invention, and its description is more specific and detailed, but simultaneously
Therefore the limitation to the scope of the claims of the present invention can not be interpreted as.It should be pointed out that for one of ordinary skill in the art
For, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the guarantor of the present invention
Protect scope.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (5)
- A kind of 1. video call system for remote interactive business hall, it is characterised in that including：Located at remote interactive business hall Multiple VTM terminals, intelligent video interactive system, and multiple shop assistant's terminals located at service background；The VTM terminals include terminal video softphone module and terminal CTI integrates application module；The intelligent video interactive system includes the system of automatic call dispatching, phone soft switchcall server and CTI service systems；Shop assistant's terminal includes seat end video softphone module and seat end CTI integrates application module；The terminal video softphone module is used to performing the dialing of VTM terminals, receive calls function, supports voice, video, shape The presentation of state information；The terminal CTI integrates application module and is used to login the phone soft switchcall server and control terminal video The operation of the outgoing call traffic of the current extension set of softphone module；The seat end video softphone module is used to performing the dialing of shop assistant's terminal, receive calls function, supports voice, regards Frequently, the presentation of status information；The seat end CTI integrates application module and is used to login the phone soft switchcall server and control seat The operation of the incoming call traffic of seat end video softphone module；The phone soft switchcall server is used to carry out the terminal video softphone module and the seat end video softphone mould Phone soft switch operation between block, extension number management, video softphone communication process are supported, and it is outer by the offer of CTI interfaces Portion's traffic routing function；The CTI service systems are used to, by establishing telephone channel with the phone soft switchcall server, receive institute The telephone event of phone soft switchcall server is stated, and externally offer phone controls, seat logs in and the functional interface of State Transferring；Institute State the system of automatic call dispatching be used for perform to the outside traffic route test function of the phone soft switchcall server, real-time interception The telephone event of the phone soft switchcall server, and traffic route requests are initiated with this, according to presently described shop assistant's terminal seat Seat state, phone state and queue situation, the allocation strategy according to setting by traffic distribution to the shop assistant's terminal seat specified, Establish corresponding video calling connection；The system of automatic call dispatching includes：Position administration device, for managing shop assistant's terminal seat；Extension set manager, for managing the extension number of shop assistant's terminal seat；Technical ability group manager, for managing technical ability group corresponding to shop assistant's terminal；Queue management device, for managing the queue of current VTM terminals；Position selector, for the state of the queue according to current shop assistant's terminal seat and current VTM terminals, according to setting Corresponding shop assistant's terminal seat is selected to distribute to VTM terminals in technical ability group corresponding to allocation strategy from shop assistant's terminal seat.
- 2. the video call system according to claim 1 for remote interactive business hall, it is characterised in that the terminal CTI integrates the operation that application module controls the outgoing call traffic of the current extension set of terminal video softphone module by CTI phone controls bar；The seat end CTI integrates application module and controls the current extension set of seat end video softphone module by CTI phone controls bar Incoming call traffic operation.
- 3. a kind of video call method, it is characterised in that based on being used for remote interactive business hall described in claim 1 or 2 Video call system realizes that this method comprises the following steps：S10：The system of automatic call dispatching is established by interface with phone soft switchcall server and connected, and erects message channel；Phone Soft switchcall server is established with CTI service systems and connected, and builds data exchange channel；S20：The interface that terminal video softphone module and seat end video softphone module are provided by phone soft switchcall server Extension number is registered to phone soft switchcall server, establishes message channel；S30：Seat end CTI integrates application module and logins the extension number that the video softphone of this shop assistant terminal is registered, and Login rear switch operating state；S40：Terminal video softphone module initiates video call；S50：Phone soft switchcall server receives incoming call traffic request by CTI service systems, into the system of automatic call dispatching Routing queue's processing procedure, the traffic of incoming call is all put into traffic queue；Point of the system of automatic call dispatching according to setting Traffic request is distributed with strategy；S60：Seat end video softphone module sets the state of shop assistant's terminal, including it is online, leave, show busy condition, wherein, Allow to be allocated traffic when being switched to online；S70：Seat end video softphone module receives traffic distribution, and CTI service systems obtain traffic from phone soft switchcall server Queue, live traffice queue length is determined, and control and answer or hang up traffic, and notify phone soft switchcall server；S80：The event of closing of the circuit is sent to terminal video softphone module and shop assistant end video by phone soft switchcall server Softphone module, upon receiving the event, terminal video softphone module and shop assistant end video softphone module are established and regarded Frequency is conversed.
- 4. video call method according to claim 3, it is characterised in that the method that traffic request is distributed in the S50 Including：The system of automatic call dispatching obtains the extension set of registration from phone soft switchcall server, logins shop assistant's terminal agents state letter Breath, searches assignable shop assistant's terminal seat；If without assignable shop assistant's terminal seat, enter and wait and IVR is played to terminal video softphone module；When available free shop assistant's terminal seat can distribute, first traffic of taking-up is allocated from traffic queue.
- 5. video call method according to claim 3, it is characterised in that the S50 also includes：In queuing process, eventually End CTI integrates application module and presented from system of automatic call dispatching acquisition traffic queue；Terminal CTI integrates application module and receives the cancellation call operation of client, and is cancelled to phone soft switchcall server.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410709447.6A CN104410810B (en) | 2014-11-28 | 2014-11-28 | Video call system and its call method for remote interactive business hall |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410709447.6A CN104410810B (en) | 2014-11-28 | 2014-11-28 | Video call system and its call method for remote interactive business hall |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN104410810A CN104410810A (en) | 2015-03-11 |
| CN104410810B true CN104410810B (en) | 2017-12-22 |
Family
ID=52648397
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201410709447.6A Active CN104410810B (en) | 2014-11-28 | 2014-11-28 | Video call system and its call method for remote interactive business hall |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN104410810B (en) |
Families Citing this family (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105049994A (en) * | 2015-05-26 | 2015-11-11 | 浪潮(山东)电子信息有限公司 | Audio control device for VTM equipment |
| CN106327711B (en) * | 2015-06-18 | 2020-06-30 | 中兴通讯股份有限公司 | Method and system for realizing VTM service |
| CN110417805A (en) * | 2019-08-07 | 2019-11-05 | 上海浦东发展银行股份有限公司信用卡中心 | The seat soft telephone system and method for more voice integrated platform based on WebSocket agreement |
| CN111882390A (en) * | 2020-07-24 | 2020-11-03 | 北京华通云创通信科技有限公司 | Video cloud network hall operating system |
| CN114071051A (en) * | 2020-07-31 | 2022-02-18 | 广东电声市场营销股份有限公司 | Remote advisor video management system, method, device and computer equipment |
| CN115334461B (en) * | 2022-08-10 | 2023-12-01 | 国网山东省电力公司滨州供电公司 | One-chain calling system based on 4G module voice and transmission method thereof |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2008052259A1 (en) * | 2006-10-31 | 2008-05-08 | Redpoint Pty Ltd | Inducing b-party defined behaviours in a-party communications by distribution of user interfaces |
| CN101631171A (en) * | 2008-07-18 | 2010-01-20 | 中兴通讯股份有限公司 | Call center system and artificial service realizing method thereof |
| CN101931714A (en) * | 2009-06-19 | 2010-12-29 | 中兴通讯股份有限公司 | Call center system and method thereof for implementing service call |
| CN102546985A (en) * | 2011-12-09 | 2012-07-04 | 中兴通讯股份有限公司 | Calling method of calling system |
-
2014
- 2014-11-28 CN CN201410709447.6A patent/CN104410810B/en active Active
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2008052259A1 (en) * | 2006-10-31 | 2008-05-08 | Redpoint Pty Ltd | Inducing b-party defined behaviours in a-party communications by distribution of user interfaces |
| CN101631171A (en) * | 2008-07-18 | 2010-01-20 | 中兴通讯股份有限公司 | Call center system and artificial service realizing method thereof |
| CN101931714A (en) * | 2009-06-19 | 2010-12-29 | 中兴通讯股份有限公司 | Call center system and method thereof for implementing service call |
| CN102546985A (en) * | 2011-12-09 | 2012-07-04 | 中兴通讯股份有限公司 | Calling method of calling system |
Also Published As
| Publication number | Publication date |
|---|---|
| CN104410810A (en) | 2015-03-11 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN104410810B (en) | Video call system and its call method for remote interactive business hall | |
| US6044142A (en) | Method and arrangement for integrating intelligent network services with operator assisted services | |
| CN100562045C (en) | Virtual call center system and virtual call method | |
| CN102082884B (en) | Audio/video cooperation method and system based on 3G | |
| CN103152493A (en) | Cloud position implementation method, cloud position implementation system and cloud position server | |
| JPH02117255A (en) | More efficient calling processing to operator and assistant calling | |
| CN103402033B (en) | Calling position list technical ability distribution system and distribution method based on cloud computing | |
| CN112040073B (en) | Intelligent directory assistance server, directory assistance system and directory assistance method | |
| US20090323922A1 (en) | Method for providing call services by call center, call service system and server thereof | |
| CN104994246A (en) | Method and system used for telephone traffic distribution by utilizing mobile agents | |
| WO2014063509A1 (en) | Agent service call switch system and method in call center | |
| CN101610488B (en) | Internet communication tool uniformly coding and dialing system and internet communication tool uniformly coding and dialing method | |
| CN204217057U (en) | The video call system of remote interactive business hall | |
| CN107018243A (en) | A kind of call information processing method and device | |
| US8160228B2 (en) | Private-branch exchange that provides incoming calling extended to an off-premises terminal in the presence of a third-party application | |
| CN106303110A (en) | The method and system that a kind of call center generation visitor queues up | |
| US9160857B2 (en) | Method for the operation of a system and system for the administration of calls to a call center | |
| CN107508752B (en) | Enterprise converged call method based on WeChat enterprise number and IPPBX | |
| CN102891939B (en) | Method and system for call forwarding and webpage server | |
| US20030091177A1 (en) | Method and system for computer-based private branch exchange | |
| CA2619321C (en) | Private-branch exchange that provides outgoing calling for an off-premises terminal in the presence of a third-party application | |
| CN203340169U (en) | Automatic reservation system and device thereof | |
| CN107948056A (en) | A kind of missed call information notice method | |
| CN109088846A (en) | Data transmission set and transmission method, electronic equipment | |
| CN100481854C (en) | One time identifying method for multiway talking |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |