CN104281526A - Failure feedback method, failure feedback system and terminal - Google Patents
Failure feedback method, failure feedback system and terminal Download PDFInfo
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- CN104281526A CN104281526A CN201410590086.8A CN201410590086A CN104281526A CN 104281526 A CN104281526 A CN 104281526A CN 201410590086 A CN201410590086 A CN 201410590086A CN 104281526 A CN104281526 A CN 104281526A
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Abstract
The invention provides a failure feedback method, a failure feedback system and a terminal, wherein the failure feedback method comprises the following steps: after determining that a program fails, performing image acquisition on a failure interface; and feeding failure information of the acquired image as the program back to an appointed server. According to the technical scheme of the invention, an operation scheme for conveniently feeding back the failure information is provided for a user; meanwhile, the failure information is relatively visually shown to the user, and thus the user experience is improved.
Description
Technical field
The present invention relates to field of terminal, in particular to a kind of fault feedback method, a kind of trouble feedback system and a kind of terminal.
Background technology
In the related, the client of application program is after break down (bug), bug feedback system is all manually click feedback page by user to carry out explanatory note, by this feedback system, feedback person can not be described the bug information on interface and send it to server easily, therefore, developer can not the bug information of more intuitive understanding user feedback.
Therefore, the technical matters that failure message becomes urgently to be resolved hurrily how is realized feeding back easily.
Summary of the invention
The present invention is intended at least to solve one of technical matters existed in prior art or correlation technique.
For this reason, one object of the present invention is the fault feedback method proposing a kind of convenient feedback failure message.
Another object of the present invention is to propose a kind of trouble feedback system.
Another object of the present invention is to propose a kind of terminal.
For achieving the above object, embodiment according to a first aspect of the invention, proposes a kind of fault feedback method, comprising: after determining program malfunctions, carry out image acquisition to fault interface; Gathered image is fed back to given server as the failure message of described program.
Fault feedback method according to an embodiment of the invention, by the image of collection is fed back to given server as failure message, for user provides a kind of operation scheme feeding back failure message easily, simultaneously, more intuitively failure message is presented to user, improve Consumer's Experience.
In addition, fault feedback method according to the above embodiment of the present invention, can also have following additional technical characteristic:
According to one embodiment of present invention, also comprise: by described picture cues to user, obtain the failure-description information of described user input; Described image and described failure-description information are fed back to described given server as described failure message.
Fault feedback method according to an embodiment of the invention, by by picture cues to user, user can be made to check failure message intuitively, and comparatively accurate description is carried out to fault, avoiding user abandons failure message feedback because observing inconvenience, improve feedback efficiency and the success ratio of failure message.
According to one embodiment of present invention, the failure message of described program is fed back to the concrete steps of described given server, comprising: the receiver address obtaining described given server according to described program; And described failure message is sent to described receiver address.
Fault feedback method according to an embodiment of the invention, by the receiver address of automatic acquisition given server, avoids user and inputs the loaded down with trivial details of receiver address, and the feeding back unsuccessful that user's input error causes, and improves feedback efficiency and Consumer's Experience.
According to one embodiment of present invention, described failure message comprises the cease operation status information of described program, one or more the combination in any postponed in work state information, communication failure status information, login failure status information and display status of fail information.
According to one embodiment of present invention, before image acquisition is carried out to fault interface, also comprise: obtain fault feedback triggering command, wherein, described fault feedback triggering command comprises the operating gesture of described user to the terminal of the described program of operation, and one or more the combination in any in phonetic control command.
Fault feedback method according to an embodiment of the invention, by obtaining fault feedback triggering command, to perform above-mentioned fault feedback method, avoid the junk information feedback caused because of user misoperation, improve the service efficiency of server, wherein, fault feedback triggering command comprises: slide trigger operates, rock trigger action, any one operation in the given time at least twice clicking operation and turning operation or the combination in any of multiple operation, or judge the state change of end sensor, end sensor comprises gyroscope, optical sensor, any one sensor in acoustic sensor and pressure transducer or the combination in any of multiple sensors, or receive the phonetic control command of user, enter feedback interface.
Embodiment according to a second aspect of the present invention, also proposed a kind of trouble feedback system, comprising: image acquisition units, for after determining program malfunctions, carries out image acquisition to fault interface; Feedback unit, for feeding back to given server using gathered image as the failure message of described program.
Trouble feedback system according to an embodiment of the invention, by the image of collection is fed back to given server as failure message, for user provides a kind of operation scheme feeding back failure message easily, simultaneously, more intuitively failure message is presented to user, improve Consumer's Experience.
In addition, trouble feedback system according to the above embodiment of the present invention, can also have following additional technical characteristic:
According to one embodiment of present invention, also comprise: acquiring unit, for by the picture cues of described collection to after user, obtain described user input failure-description information; Described feedback unit also for, described image and described failure-description information are fed back to described given server as described failure message.
Trouble feedback system according to an embodiment of the invention, by by picture cues to user, user can be made to check failure message intuitively, and comparatively accurate description is carried out to fault, avoiding user abandons failure message feedback because observing inconvenience, improve feedback efficiency and the success ratio of failure message.
According to one embodiment of present invention, described acquiring unit also for, obtain the receiver address of described given server according to described program; Described trouble feedback system, also comprises: transmitting element, for described failure message is sent to described receiver address.
Trouble feedback system according to an embodiment of the invention, by the receiver address of automatic acquisition given server, avoids user and inputs the loaded down with trivial details of receiver address, and the feeding back unsuccessful that user's input error causes, and improves feedback efficiency and Consumer's Experience.
According to one embodiment of present invention, described failure message comprises the cease operation status information of described program, one or more the combination in any postponed in work state information, communication failure status information, login failure status information and display status of fail information.
According to one embodiment of present invention, described acquiring unit also for, obtain fault feedback triggering command, wherein, described fault feedback triggering command comprises the operating gesture of described user to the terminal of the described program of operation, and one or more the combination in any in phonetic control command.
Trouble feedback system according to an embodiment of the invention, by obtaining fault feedback triggering command, to perform above-mentioned fault feedback method, avoid the junk information feedback caused because of user misoperation, improve the service efficiency of server, wherein, fault feedback triggering command comprises: slide trigger operates, rock trigger action, any one operation in the given time at least twice clicking operation and turning operation or the combination in any of multiple operation, or judge the state change of end sensor, end sensor comprises gyroscope, optical sensor, any one sensor in acoustic sensor and pressure transducer or the combination in any of multiple sensors, or receive the phonetic control command of user, enter feedback interface.
Embodiment according to a third aspect of the present invention, also proposed a kind of terminal, comprising: the trouble feedback system as described in above-mentioned any one technical scheme.
Additional aspect of the present invention and advantage will part provide in the following description, and part will become obvious from the following description, or be recognized by practice of the present invention.
Accompanying drawing explanation
Above-mentioned and/or additional aspect of the present invention and advantage will become obvious and easy understand from accompanying drawing below combining to the description of embodiment, wherein:
Fig. 1 shows the schematic flow diagram of fault feedback method according to an embodiment of the invention;
Fig. 2 shows the schematic block diagram of trouble feedback system according to an embodiment of the invention;
Fig. 3 shows the schematic flow diagram of fault feedback method according to still another embodiment of the invention;
Fig. 4 shows the schematic flow diagram of fault feedback method according to still another embodiment of the invention;
Fig. 5 shows the schematic diagram of fault feedback interface according to an embodiment of the invention.
Embodiment
In order to more clearly understand above-mentioned purpose of the present invention, feature and advantage, below in conjunction with the drawings and specific embodiments, the present invention is further described in detail.It should be noted that, when not conflicting, the feature in the embodiment of the application and embodiment can combine mutually.
Set forth a lot of detail in the following description so that fully understand the present invention; but; the present invention can also adopt other to be different from other modes described here and implement, and therefore, protection scope of the present invention is not by the restriction of following public specific embodiment.
Fig. 1 shows the schematic flow diagram of fault feedback method according to an embodiment of the invention.
As shown in Figure 1, fault feedback method according to an embodiment of the invention, comprising: step 102, after determining program malfunctions, carries out image acquisition to fault interface; Step 104, feeds back to given server using gathered image as the failure message of described program.
Fault feedback method according to an embodiment of the invention, by the image of collection is fed back to given server as failure message, for user provides a kind of operation scheme feeding back failure message easily, simultaneously, more intuitively failure message is presented to user, improve Consumer's Experience.
In addition, fault feedback method according to the above embodiment of the present invention, can also have following additional technical characteristic:
According to one embodiment of present invention, also comprise: by described picture cues to user, obtain the failure-description information of described user input; Described image and described failure-description information are fed back to described given server as described failure message.
Fault feedback method according to an embodiment of the invention, by by picture cues to user, user can be made to check failure message intuitively, and comparatively accurate description is carried out to fault, avoiding user abandons failure message feedback because observing inconvenience, improve feedback efficiency and the success ratio of failure message.
According to one embodiment of present invention, the failure message of described program is fed back to the concrete steps of described given server, comprising: the receiver address obtaining described given server according to described program; And described failure message is sent to described receiver address.
Fault feedback method according to an embodiment of the invention, by the receiver address of automatic acquisition given server, avoids user and inputs the loaded down with trivial details of receiver address, and the feeding back unsuccessful that user's input error causes, and improves feedback efficiency and Consumer's Experience.
According to one embodiment of present invention, described failure message comprises the cease operation status information of described program, one or more the combination in any postponed in work state information, communication failure status information, login failure status information and display status of fail information.
According to one embodiment of present invention, before image acquisition is carried out to fault interface, also comprise: obtain fault feedback triggering command, wherein, described fault feedback triggering command comprises the operating gesture of described user to the terminal of the described program of operation, and one or more the combination in any in phonetic control command.
Fault feedback method according to an embodiment of the invention, by obtaining fault feedback triggering command, to perform above-mentioned fault feedback method, avoid the junk information feedback caused because of user misoperation, improve the service efficiency of server, wherein, fault feedback triggering command comprises: slide trigger operates, rock trigger action, any one operation in the given time at least twice clicking operation and turning operation or the combination in any of multiple operation, or judge the state change of end sensor, end sensor comprises gyroscope, optical sensor, any one sensor in acoustic sensor and pressure transducer or the combination in any of multiple sensors, or receive the phonetic control command of user, enter feedback interface.
Fig. 2 shows the schematic block diagram of trouble feedback system according to an embodiment of the invention.
As shown in Figure 2, trouble feedback system 200 according to an embodiment of the invention, comprising: image acquisition units 202, for after determining program malfunctions, carries out image acquisition to fault interface; Feedback unit 204, for feeding back to given server using gathered image as the failure message of described program.
Trouble feedback system according to an embodiment of the invention, by the image of collection is fed back to given server as failure message, for user provides a kind of operation scheme feeding back failure message easily, simultaneously, more intuitively failure message is presented to user, improve Consumer's Experience.
In addition, trouble feedback system according to the above embodiment of the present invention, can also have following additional technical characteristic:
According to one embodiment of present invention, also comprise: acquiring unit 206, for by the picture cues of described collection to after user, obtain described user input failure-description information; Described feedback unit 204 also for, described image and described failure-description information are fed back to described given server as described failure message.
Trouble feedback system according to an embodiment of the invention, by by picture cues to user, user can be made to check failure message intuitively, and comparatively accurate description is carried out to fault, avoiding user abandons failure message feedback because observing inconvenience, improve feedback efficiency and the success ratio of failure message.
According to one embodiment of present invention, described acquiring unit 206 also for, obtain the receiver address of described given server according to described program; Described trouble feedback system, also comprises: transmitting element 208, for described failure message is sent to described receiver address.
Trouble feedback system according to an embodiment of the invention, by the receiver address of automatic acquisition given server, avoids user and inputs the loaded down with trivial details of receiver address, and the feeding back unsuccessful that user's input error causes, and improves feedback efficiency and Consumer's Experience.
According to one embodiment of present invention, described failure message comprises the cease operation status information of described program, one or more the combination in any postponed in work state information, communication failure status information, login failure status information and display status of fail information.
According to one embodiment of present invention, described acquiring unit 206 also for, obtain fault feedback triggering command, wherein, described fault feedback triggering command comprises the operating gesture of described user to the terminal of the described program of operation, and one or more the combination in any in phonetic control command.
Trouble feedback system according to an embodiment of the invention, by obtaining fault feedback triggering command, to perform above-mentioned fault feedback method, avoid the junk information feedback caused because of user misoperation, improve the service efficiency of server, wherein, fault feedback triggering command comprises: slide trigger operates, rock trigger action, any one operation in the given time at least twice clicking operation and turning operation or the combination in any of multiple operation, or judge the state change of end sensor, end sensor comprises gyroscope, optical sensor, any one sensor in acoustic sensor and pressure transducer or the combination in any of multiple sensors, or receive the phonetic control command of user, enter feedback interface.
Fig. 3 shows the schematic flow diagram of fault feedback method according to still another embodiment of the invention.
As shown in Figure 3, fault feedback method according to still another embodiment of the invention, step 302, keeper arranges predetermined sensor activation instruction as triggering command by bug feedback system backstage; Step 304, user arranges gesture activation instruction as triggering command by mobile phone terminal; Step 306, after described program breaks down, user to Activate Phone end feedback function according to predetermined triggering command; Step 308, Bug feedback system carries out bug information feed back; Step 310, feedback result sends to user.
Fig. 4 shows the schematic flow diagram of fault feedback method according to still another embodiment of the invention.
As shown in Figure 4, fault feedback method according to still another embodiment of the invention, comprising: step 402, and keeper arranges predetermined sensor activation instruction as triggering command by bug feedback system backstage; Step 404, user arranges gesture activation instruction as triggering command by mobile phone terminal; Step 406, after described program breaks down, user to Activate Phone end feedback function according to predetermined triggering command; Step 408, sectional drawing is carried out at the fault cues interface of Bug feedback system to user terminal; Step 410, Bug feedback system jumps to bug feedback interface; Step 412, sectional drawing is presented at feedback interface relevant position by Bug feedback system; Step 414, user is according to sectional drawing input fault descriptor and failure-description information and sectional drawing are submitted in confirmation to; Step 416, user confirms to submit sectional drawing to; Step 418, user according to sectional drawing input fault descriptor and confirm submit to; Step 420, sends to user by feedback result, return information; Step 422, user does not submit failure message to, return information.
Fig. 5 shows the schematic diagram of fault feedback interface according to an embodiment of the invention.
Particularly, user starts the mobile phone terminal application of integrated bug feedback system, the feedback function of bug feedback system is activated according to predetermined operational instructions, bug feedback system carries out sectional drawing to user's current interface, and picture is kept at user mobile phone this locality, then jumps to bug feedback interface, sectional drawing is attached to relevant position, interface, user after input characters describes in input frame, clicks and sends, then feeding back sectional drawing and text description can be sent in the mailbox that developer arranges in advance with mail he.
More than be described with reference to the accompanying drawings technical scheme of the present invention, consider the technical matters how realizing feeding back easily failure message proposed in correlation technique, the present invention proposes a kind of fault feedback method, a kind of trouble feedback system and a kind of terminal, by the image of collection is fed back to given server as failure message, for user provides a kind of operation scheme feeding back failure message easily, meanwhile, more intuitively failure message is presented to user, improve Consumer's Experience.
The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, for a person skilled in the art, the present invention can have various modifications and variations.Within the spirit and principles in the present invention all, any amendment done, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (11)
1. a fault feedback method, is characterized in that, comprising:
After determining program malfunctions, image acquisition is carried out to fault interface;
Gathered image is fed back to given server as the failure message of described program.
2. fault feedback method according to claim 1, is characterized in that, also comprise:
By described picture cues to user, obtain the failure-description information of described user input;
Described image and described failure-description information are fed back to described given server as described failure message.
3. fault feedback method according to claim 1 and 2, is characterized in that, the failure message of described program is fed back to the concrete steps of described given server, comprising:
The receiver address of described given server is obtained according to described program; And
Described failure message is sent to described receiver address.
4. fault feedback method according to claim 3, it is characterized in that, described failure message comprises the cease operation status information of described program, one or more the combination in any postponed in work state information, communication failure status information, login failure status information and display status of fail information.
5. fault feedback method according to claim 3, is characterized in that, before carrying out image acquisition, also comprises fault interface:
Obtain fault feedback triggering command, wherein, described fault feedback triggering command comprises the operating gesture of described user to the terminal of the described program of operation, and one or more the combination in any in phonetic control command.
6. a trouble feedback system, is characterized in that, comprising:
Image acquisition units, for after determining program malfunctions, carries out image acquisition to fault interface;
Feedback unit, for feeding back to given server using gathered image as the failure message of described program.
7. trouble feedback system according to claim 6, is characterized in that, also comprises:
Acquiring unit, for by the picture cues of described collection to after user, obtain described user input failure-description information;
Described feedback unit also for, described image and described failure-description information are fed back to described given server as described failure message.
8. the trouble feedback system according to claim 6 or 7, is characterized in that, described acquiring unit also for, obtain the receiver address of described given server according to described program;
Described trouble feedback system, also comprises:
Transmitting element, for being sent to described receiver address by described failure message.
9. trouble feedback system according to claim 8, it is characterized in that, described failure message comprises the cease operation status information of described program, one or more the combination in any postponed in work state information, communication failure status information, login failure status information and display status of fail information.
10. trouble feedback system according to claim 8, it is characterized in that, described acquiring unit also for, obtain fault feedback triggering command, wherein, described fault feedback triggering command comprises the operating gesture of described user to the terminal of the described program of operation, and one or more the combination in any in phonetic control command.
11. 1 kinds of terminals, is characterized in that, comprising: the trouble feedback system according to any one of claim 6 to 10.
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| CN201410590086.8A CN104281526A (en) | 2014-10-28 | 2014-10-28 | Failure feedback method, failure feedback system and terminal |
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| CN105302109A (en) * | 2015-09-21 | 2016-02-03 | 深圳市元征科技股份有限公司 | Information feedback method and device |
| CN106209471A (en) * | 2016-07-25 | 2016-12-07 | 北京小米移动软件有限公司 | Fault feedback method and device |
| CN108023784A (en) * | 2016-11-03 | 2018-05-11 | 北京金山云网络技术有限公司 | A kind of data feedback method and device |
| CN108519950A (en) * | 2018-04-13 | 2018-09-11 | 深圳市国富前海区块链技术股份有限公司 | Terminal, the fault detection method of application software and its device and readable storage medium storing program for executing |
| CN109388313A (en) * | 2017-08-08 | 2019-02-26 | 北京国双科技有限公司 | A kind of sending method and device for feeding back mail |
| CN109597799A (en) * | 2018-11-05 | 2019-04-09 | 北京百度网讯科技有限公司 | Positioning problems method and device, computer equipment, storage medium |
| CN109726071A (en) * | 2018-07-18 | 2019-05-07 | 平安科技（深圳）有限公司 | System failure processing method, device, equipment and storage medium |
| CN109783721A (en) * | 2018-12-05 | 2019-05-21 | 上海拍拍贷金融信息服务有限公司 | A kind of intelligence questionnaire method for pushing and system |
| CN110333981A (en) * | 2019-05-28 | 2019-10-15 | 平安普惠企业管理有限公司 | A kind of feedback method and device, electronic equipment of APP exception information |
| CN111950743A (en) * | 2020-07-08 | 2020-11-17 | 北京思特奇信息技术股份有限公司 | Method and system for solving fault work order of mobile terminal |
| CN114414254A (en) * | 2020-10-28 | 2022-04-29 | 北京新能源汽车股份有限公司 | Fault diagnosis method, device and equipment |
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| CN110333981A (en) * | 2019-05-28 | 2019-10-15 | 平安普惠企业管理有限公司 | A kind of feedback method and device, electronic equipment of APP exception information |
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Address after: 100094 Haidian District North Road, Beijing, No. 68 Applicant after: Yonyou Network Technology Co., Ltd. Address before: 100094 Beijing city Haidian District North Road No. 68, UFIDA Software Park Applicant before: UFIDA Software Co., Ltd. |
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| COR | Change of bibliographic data | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20150114 |