CN104023139A - Mobile terminal and abnormality processing method thereof - Google Patents
Mobile terminal and abnormality processing method thereof Download PDFInfo
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- CN104023139A CN104023139A CN201410275878.6A CN201410275878A CN104023139A CN 104023139 A CN104023139 A CN 104023139A CN 201410275878 A CN201410275878 A CN 201410275878A CN 104023139 A CN104023139 A CN 104023139A
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- 230000005856 abnormality Effects 0.000 title claims abstract description 22
- 238000003672 processing method Methods 0.000 title abstract 3
- 238000012544 monitoring process Methods 0.000 claims abstract description 27
- 230000002159 abnormal effect Effects 0.000 claims description 46
- 238000000034 method Methods 0.000 claims description 15
- 238000012423 maintenance Methods 0.000 claims description 3
- 238000005516 engineering process Methods 0.000 description 4
- 230000002093 peripheral effect Effects 0.000 description 3
- 238000010586 diagram Methods 0.000 description 2
- 238000002474 experimental method Methods 0.000 description 2
- 230000035939 shock Effects 0.000 description 2
- 238000012360 testing method Methods 0.000 description 2
- 238000004891 communication Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 230000000977 initiatory effect Effects 0.000 description 1
- 238000009434 installation Methods 0.000 description 1
- 230000035800 maturation Effects 0.000 description 1
- 238000010295 mobile communication Methods 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
Abstract
The invention provides a mobile terminal. The mobile terminal comprises a monitoring module, a prompting module and a sending module, wherein the monitoring module is used for monitoring whether an interrupted abnormality event occurs on an assembly of the mobile terminal or not, the prompting module is used for conducting the prompting operation when the interrupted abnormality event occurs on the assembly of the mobile terminal, the sending module is used for sending information to a contact person stored in the mobile terminal, and the information comprises information of the assembly where the interrupted abnormality event occurs. The invention further provides an abnormality processing method of the mobile terminal. By the adoption of the mobile terminal and the abnormality processing method of the mobile terminal, the phenomenon that a user knows nothing about the abnormality and does not take corresponding measures is avoided, and the right for knowledge and the product customer satisfaction of battery life experience of the user are improved.
Description
Technical field
The present invention relates to mobile communication technology field, particularly a kind of mobile terminal and abnormality eliminating method thereof.
Background technology
Along with development and the maturation of the communication technology, in day by day universal intelligent terminal, particularly mobile terminal, user that mobile terminal is had to the demand of long standby or low-power consumption is more and more stronger.
But the link after sale of mobile terminal, but still can see and existing much because power consumption causes greatly the too fast problem of power consumption.By analysis, filter out a class more common, after sale often run into owing to extremely causing mobile terminal to occur that power consumption is large as peripheral hardwares such as touch screens, the fast problem of power down, the complaint of initiation consumer products quality.And user runs into this situation, but cannot know the inside story, and fail to take corresponding counter-measure, can establish and there is extremely again the obvious characteristic that hardware interrupts is abnormal because of peripheral hardware, if to its monitoring, inform in time initiatively contact processing after sale of user or guiding user, can the larger user satisfaction of improving.
Summary of the invention
In view of this, the technical problem to be solved in the present invention is to provide a kind of mobile terminal and abnormality eliminating method thereof, when peripheral hardware causes user terminal to occur that power consumption is large extremely, can point out user, prevents that user is ignorant and does not take corresponding counter-measure.
It is as follows that the present invention solves the problems of the technologies described above adopted technical scheme:
A kind of mobile terminal, it comprises:
Whether monitoring module, there is abnormal interruption event for the assembly of monitoring mobile terminal;
Reminding module, in the time monitoring the assembly generation abnormal interruption event of mobile terminal, makes prompting operation;
Sending module, sends message for the contact person who stores to mobile terminal, and described message comprises the module information that abnormal interruption event occurs.
Preferably, described a kind of mobile terminal, it also comprises:
Receiver module, for receiving and the corresponding input message of the prompting operation of making.
Preferably, described message also comprises:
Mobile terminal attribute information; Or
The positional information of mobile terminal; Or
The user contact infonnation of mobile terminal.
Preferably, described a kind of mobile terminal, it also comprises:
Disabled module, for forbidding the assembly that abnormal interruption event occurs.
Preferably, described a kind of mobile terminal, it also comprises:
Restart module, for restarting the assembly that abnormal interruption event occurs.
An abnormality eliminating method for mobile terminal, it comprises:
Whether the assembly of monitoring mobile terminal there is abnormal interruption event;
In the time monitoring the assembly generation abnormal interruption event of mobile terminal, make prompting operation; And
Send message to the contact person who stores in mobile terminal, described message comprises the module information that abnormal interruption event occurs.
Preferably, the abnormality eliminating method of described a kind of mobile terminal, it also comprises:
Receive and the corresponding input message of prompting operation of making.
Preferably, described message also comprises:
Mobile terminal attribute information; Or
The positional information of mobile terminal; Or
The user contact infonnation of mobile terminal.
Preferably, the abnormality eliminating method of described a kind of mobile terminal, it also comprises:
There is the assembly of abnormal interruption event in forbidding; Or
Restart the assembly that abnormal interruption event occurs.
Preferably, customer service or the maintenance personal of the artificial mobile terminal of described contact.
Adopt the present invention, in the time monitoring the assembly generation abnormal interruption event of mobile terminal, make prompting operation, can prevent that user is ignorant and do not take corresponding counter-measure, improve user continue a journey right to know and the product customer satisfaction experienced; And, sending message for the contact person who stores to mobile terminal, described message comprises the module information that abnormal interruption event occurs, thereby helps the user of mobile terminal to feed back relevant issues to other people, to obtaining timely help.
Brief description of the drawings
The module diagram of a kind of mobile terminal that Fig. 1 provides for the embodiment of the present invention one.
The schematic flow sheet of the abnormality eliminating method of a kind of mobile terminal that Fig. 2 provides for the embodiment of the present invention one.
Embodiment
Below in conjunction with drawings and Examples, the present invention is further elaborated.Should be appreciated that specific embodiment described herein, only in order to explain the present invention, is not intended to limit the present invention.
Embodiment mono-:
Refer to Fig. 1, the module diagram of its a kind of mobile terminal providing for the embodiment of the present invention one.
A kind of mobile terminal, it comprises: monitoring module 11, reminding module 12 and sending module 13.Wherein, monitoring module 11 is electrically connected with reminding module 12.Sending module 13 is electrically connected with monitoring module 11, or alternatively, sending module 13 is electrically connected with reminding module 12.
Whether monitoring module 11, there is abnormal interruption event for the assembly of monitoring mobile terminal.The assembly of mobile terminal is the hardware composition module of mobile terminal, and alternatively, the assembly of mobile terminal is the various hardware composition modules except processor, such as the touch screen of mobile terminal.
Reminding module 12, in the time monitoring the assembly generation abnormal interruption event of mobile terminal, makes prompting operation.
For example, a kind of situation of the assembly generation abnormal interruption event of mobile terminal is: occur that the required hardware interrupts event of improper function occurs.Wherein, the required hardware interrupts event of normal function can obtain by priori, or is what set in advance.
For another example, the another kind of situation of the assembly generation abnormal interruption event of mobile terminal is: the occurrence frequency significant change of the required hardware interrupts event of normal function, and as current frequency ratio normal frequency raises 1 times.Wherein, normal frequency can obtain by priori or experiment test, or is what set in advance.
In the present embodiment, reminding module is display module, sound broadcasting module, and shock module, light emitting module or other can cause the module that user notes.
Sending module 13, sends message for the contact person who stores to mobile terminal, and described message comprises the module information that abnormal interruption event occurs.The contact person of storage comprises the contact person in the address list of mobile terminal, and/or comprises the contact person of the social application of mobile terminal, such as QQ contact person, and micro-letter contact person, or microblogging contact person etc.Or, customer service or the maintenance personal of the artificial mobile terminal of described contact.
For example, if the touch screen generation abnormal interruption event of mobile terminal, described message comprises the touch screen information that abnormal interruption event occurs.
Further, alternatively, described message also comprises mobile terminal attribute information.Such as, the model of mobile terminal, battery capacity, operating system etc. relevant information.
Or described message also comprises the positional information of mobile terminal.
Or described message also comprises the user contact infonnation of mobile terminal.Described user contact infonnation, such as the user's of mobile terminal telephone number, the user's of mobile terminal QQ number, or the user's of mobile terminal micro-signal code etc.
Alternatively, in the present embodiment, described a kind of mobile terminal, it also comprises receiver module.Described receiver module, for receiving and the corresponding input message of the prompting operation of making.Such as, described in be input as: the prompting operation that user has done according to reminding module---show screen display generation abnormal interruption event module information and can option of operation, input accordingly.
Accordingly, see also Fig. 2, the schematic flow sheet of the abnormality eliminating method of its a kind of mobile terminal providing for the embodiment of the present invention one.
An abnormality eliminating method for mobile terminal, it comprises the following steps:
Whether the assembly of step S101, monitoring mobile terminal there is abnormal interruption event.
Such as, whether the assembly of monitoring mobile terminal by monitoring module there is abnormal interruption event.The assembly of mobile terminal is the hardware composition module of mobile terminal, and alternatively, the assembly of mobile terminal is the various hardware composition modules except processor, such as the touch screen of mobile terminal.
Step S102, in the time monitoring the assembly generation abnormal interruption event of mobile terminal, make prompting operation.
Such as, in the time monitoring the assembly generation abnormal interruption event of mobile terminal, make prompting operation by reminding module.
For example, a kind of situation of the assembly generation abnormal interruption event of mobile terminal is: occur that the required hardware interrupts event of improper function occurs.Wherein, the required hardware interrupts event of normal function can obtain by priori, or is what set in advance.
For another example, the another kind of situation of the assembly generation abnormal interruption event of mobile terminal is: the occurrence frequency significant change of the required hardware interrupts event of normal function, and as current frequency ratio normal frequency raises 1 times.Wherein, normal frequency can obtain by priori or experiment test, or is what set in advance.
In the present embodiment, reminding module is display module, sound broadcasting module, and shock module, light emitting module or other can cause the module that user notes.
Step S103, send message to the contact person who stores in mobile terminal, described message comprises the module information that abnormal interruption event occurs.
Such as, sending message by sending module to the contact person who stores in mobile terminal, described message comprises the module information that abnormal interruption event occurs.The contact person of storage comprises the contact person in the address list of mobile terminal, and/or comprises the contact person of the social application of mobile terminal, such as QQ contact person, and micro-letter contact person, or microblogging contact person etc.
For example, if the touch screen generation abnormal interruption event of mobile terminal, described message comprises the touch screen information that abnormal interruption event occurs.
Further, alternatively, described message also comprises mobile terminal attribute information.Such as, the model of mobile terminal, battery capacity, operating system etc. relevant information.
Or described message also comprises the positional information of mobile terminal.
Or described message also comprises the user contact infonnation of mobile terminal.Described user contact infonnation, such as the user's of mobile terminal telephone number, the user's of mobile terminal QQ number, or the user's of mobile terminal micro-signal code etc.
Alternatively, in the present embodiment, the abnormality eliminating method of described a kind of mobile terminal, it also comprises:
Receive and the corresponding input message of prompting operation of making.Such as, described in be input as: the prompting operation that user has done according to reminding module---show screen display generation abnormal interruption event module information and can option of operation, input accordingly.
It should be noted that, in the present embodiment, can be successively between described step S2 and S3, can be also sequential relationship simultaneously, be also S102 formerly, S103 is rear; Or S102 is rear, and S103 formerly; Or S102 and S103 occur simultaneously.
Embodiment bis-:
The difference of itself and embodiment mono-is: in the present embodiment, and described a kind of mobile terminal, it also comprises disabled module.Described disabled module, for forbidding the assembly that abnormal interruption event occurs.
Embodiment tri-:
The difference of itself and embodiment mono-is: in the present embodiment, and described a kind of mobile terminal, it also comprises restarts module.Describedly restart module, for restarting the assembly that abnormal interruption event occurs.
In above-mentioned each embodiment, described mobile terminal can be arbitrarily, can with the electronic installation of other devices communicatings, including, but not limited to the combination of PC, handheld device, electronic plane, personal digital assistant (PDA), mobile phone, network home appliance (network appliances), camera, video camera, smart mobile phone, network base station, media player, navigator, electronic mail equipment, game station, automatic information system (such as the entertainment systems with control panel) and aforementioned device.
Adopt the present invention, in the time monitoring the assembly generation abnormal interruption event of mobile terminal, make prompting operation, can prevent that user is ignorant and do not take corresponding counter-measure, improve user continue a journey right to know and the product customer satisfaction experienced; And, sending message for the contact person who stores to mobile terminal, described message comprises the module information that abnormal interruption event occurs, thereby helps the user of mobile terminal to feed back relevant issues to other people, to obtaining timely help.
With reference to the accompanying drawings of the preferred embodiments of the present invention, not thereby limit to interest field of the present invention above.Those skilled in the art do not depart from the scope and spirit of the present invention, and can have multiple flexible program to realize the present invention, such as can be used for another embodiment and obtain another embodiment as the feature of an embodiment.Allly using any amendment of doing within technical conceive of the present invention, be equal to and replace and improve, all should be within interest field of the present invention.
Claims (10)
1. a mobile terminal, is characterized in that, comprising:
Whether monitoring module, there is abnormal interruption event for the assembly of monitoring mobile terminal;
Reminding module, in the time monitoring the assembly generation abnormal interruption event of mobile terminal, makes prompting operation;
Sending module, sends message for the contact person who stores to mobile terminal, and described message comprises the module information that abnormal interruption event occurs.
2. a kind of mobile terminal according to claim 1, is characterized in that, also comprises:
Receiver module, for receiving and the corresponding input message of the prompting operation of making.
3. a kind of mobile terminal according to claim 1, is characterized in that, described message also comprises:
Mobile terminal attribute information; Or
The positional information of mobile terminal; Or
The user contact infonnation of mobile terminal.
4. a kind of mobile terminal according to claim 1, is characterized in that, also comprises:
Disabled module, for forbidding the assembly that abnormal interruption event occurs.
5. a kind of mobile terminal according to claim 4, is characterized in that, also comprises:
Restart module, for restarting the assembly that abnormal interruption event occurs.
6. an abnormality eliminating method for mobile terminal, is characterized in that, comprising:
Whether the assembly of monitoring mobile terminal there is abnormal interruption event;
In the time monitoring the assembly generation abnormal interruption event of mobile terminal, make prompting operation; And
Send message to the contact person who stores in mobile terminal, described message comprises the module information that abnormal interruption event occurs.
7. the abnormality eliminating method of a kind of mobile terminal according to claim 6, is characterized in that, also comprises:
Receive and the corresponding input message of prompting operation of making.
8. the abnormality eliminating method of a kind of mobile terminal according to claim 6, is characterized in that, described message also comprises:
Mobile terminal attribute information; Or
The positional information of mobile terminal; Or
The user contact infonnation of mobile terminal.
9. the abnormality eliminating method of a kind of mobile terminal according to claim 6, is characterized in that, also comprises:
There is the assembly of abnormal interruption event in forbidding; Or
Restart the assembly that abnormal interruption event occurs.
10. the abnormality eliminating method of a kind of mobile terminal according to claim 6, is characterized in that, customer service or the maintenance personal of the artificial mobile terminal of described contact.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410275878.6A CN104023139B (en) | 2014-06-19 | 2014-06-19 | Mobile terminal and exception handling method thereof |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201410275878.6A CN104023139B (en) | 2014-06-19 | 2014-06-19 | Mobile terminal and exception handling method thereof |
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| CN104023139A true CN104023139A (en) | 2014-09-03 |
| CN104023139B CN104023139B (en) | 2020-05-15 |
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| CN201410275878.6A Active CN104023139B (en) | 2014-06-19 | 2014-06-19 | Mobile terminal and exception handling method thereof |
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| CN114012723A (en) * | 2021-11-01 | 2022-02-08 | 中国建设银行股份有限公司 | Robot process automation fault processing method, device, equipment and storage medium |
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| CN104023139B (en) | 2020-05-15 |
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Address after: A District No. 9018 Han innovation building in Nanshan District high tech Zone in Shenzhen city of Guangdong Province, North Central Avenue, 518000 floor 10 Applicant after: NUBIA TECHNOLOGY Co.,Ltd. Address before: A District No. 9018 Han innovation building in Nanshan District high tech Zone in Shenzhen city of Guangdong Province, North Central Avenue, 518000 floor 10 Applicant before: SHENZHEN ZTE MOBILE TELECOM Co.,Ltd. |
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Effective date of registration: 20200422 Address after: 362000 Quanzhou City, Huian Province town of the village of the town of the south of the Yangtze River, No. 146, No. Applicant after: Chen Huijin Address before: A District No. 9018 Han innovation building in Nanshan District high tech Zone in Shenzhen city of Guangdong Province, North Central Avenue, 518000 floor 10 Applicant before: NUBIA TECHNOLOGY Co.,Ltd. |
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Effective date of registration: 20231127 Address after: 400800, A14, 3rd Floor, Building 1, Science and Technology Innovation Center, Qiaohe Industrial Park, Gunan Street, Qijiang District, Chongqing (self committed) Patentee after: Chongqing Qidian Big Data Industry Development Co.,Ltd. Address before: 362000 No. 146 south of Quanzhou Town, Huian County, Fujian province. Patentee before: Chen Huijin |